Upgrade to 4G LTE - Xoom General

I plan on getting the 3G Xoom tomorrow but cancelling the data service. Would I still get the upgrade to LTE installed on my Xoom? Anybody knows how this is going to work?
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djunio said:
I plan on getting the 3G Xoom tomorrow but cancelling the data service. Would I still get the upgrade to LTE installed on my Xoom? Anybody knows how this is going to work?
Sent from my HTC Vision using Tapatalk
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Click to collapse
I'm not sure but some things to consider.
1. 4G LTE requires a SIM card and from what I've seen (in unboxing videos) there doesnt seem to be one from factory. Maybe it's mailed out to you.
2. The LTE upgrade is supposed to be of the OTA variety. Don't know if that's controlled by Moto or Verizon.

sim car is most likely used for connecting to the network ... euroland uses simcards like that. think LTE hardware(radio) is already inside. not sure tough

So its just a software upgrade?
Sent from my HTC Vision using Tapatalk

SmokeMasta said:
sim car is most likely used for connecting to the network ... euroland uses simcards like that. think LTE hardware(radio) is already inside. not sure tough
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LTE uses sim cards too. I remember Engadget pointing this out on a phone months ago. I'm sure the Xoom will require a sim when it's time to upgrade.

djunio said:
I plan on getting the 3G Xoom tomorrow but cancelling the data service. Would I still get the upgrade to LTE installed on my Xoom? Anybody knows how this is going to work?
Click to expand...
Click to collapse
That's a good question. The upgrade to 4G LTE is supposed to be free. It will require you to either bring your device in to Verizon or you will have to have it shipped to have it upgraded.
If you do have to have it shipped, that will be a downer because you will end with some down time, at least 3 days.
I assume that you will need to be data plan subscriber in order to get the upgrade.
Sent from my DROIDX using XDA App

You will have to send your xoom to moto to get your 4g as the xoom only comes with a 3g radio. If you look at the specifications it only comes with EV-DO radio.
http://www.androidcentral.com/motor...ardware-upgrade-4g-software-patch-microsd-use
this is confirmation of that

socomdark said:
You will have to send your xoom to moto to get your 4g as the xoom only comes with a 3g radio. If you look at the specifications it only comes with EV-DO radio.
http://www.androidcentral.com/motor...ardware-upgrade-4g-software-patch-microsd-use
this is confirmation of that
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I don't know if I'd call that confirmation. Seems very vague. That info was from CES Jan. 5th and those devices weren't even working models...a lot has changed since then.
My guess is that all they'll need is an LTE sim card which can loosely translate to "coming into a Verizon store for a hardware upgrade."

the upgrade requires sending the device in
it takes 6 business days
and will be available within 90 days
after that will have 6 months to do the upgrade or lose the "free upgrade"

atoy74 said:
I don't know if I'd call that confirmation. Seems very vague. That info was from CES Jan. 5th and those devices weren't even working models...a lot has changed since then.
My guess is that all they'll need is an LTE sim card which can loosely translate to "coming into a Verizon store for a hardware upgrade."
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i doubt that as i doubt moto is not comfortable enough letting reps change out radios. The store may send it to moto but ultimately moto is getting it.

on iamandroid one of the members works for a cell company
during a training webinar today he learned that the xoom would need to be shipped to motorola and shipped back.. at the customers expense

this website will also be available tomorrow. (2/24)
Verizonwireless.com/Xoom4GLTEUpgrade

That's gonna suck, might have to swap it for the wifi version now. I heard that as well but couldn't find anything solid.
Sent from my HTC Vision using Tapatalk

Yea I am not sending my **** away for a week. I will demand a 200$ refund

vzw's new tablet plan is...
any new or current tablet (like the tab) will be able to be subsidized for a $200 discount.
not quite what you were saying but yeah.

setite said:
on iamandroid one of the members works for a cell company
during a training webinar today he learned that the xoom would need to be shipped to motorola and shipped back.. at the customers expense
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Whoa. Is there any solid proof of this? If it's at the customer's expense, that's complete and total BS. I'm just in awe of how badly us consumers are getting screwed by this device.

droid life confirms that you have to send it
http://www.droid-life.com/2011/02/2...4g-lte-upgrade-process-for-the-motorola-xoom/

setite said:
during a training webinar today he learned that the xoom would need to be shipped to motorola and shipped back.. at the customers expense
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socomdark said:
droid life confirms that you have to send it
http://www.droid-life.com/2011/02/2...4g-lte-upgrade-process-for-the-motorola-xoom/
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"The upgrade is free of charge including shipping and handling."

dont have to change your plan either so rumors of having to pay more for 4g plan is now squashed

and you guys didn't believe me...?
lol i said it two hours ago

Related

Why is there no release date?

I don't understand... Both AT&T and TMo have released their phones (although AT&T's isn't suppose to be released until Sunday), yet there still is no release date even announced for the Epic. Futhermore, EVOs are still out of stock. Sprint is really dropping the ball.
I search everyday to see if a release date has been announced as it's the day I move from Verizon, but I'm becoming impatient.
Given that both the CDMA(Sprint, Verizon) versions of the phones have not been given a release date. I am going to guess it has to do with some difficulties or issues with this version.
The GSM(ATT, TMobile) versions were so quick because they are nearly identical to the original.
Pops_G said:
Given that both the CDMA(Sprint, Verizon) versions of the phones have not been given a release date. I am going to guess it has to do with some difficulties or issues with this version.
The GSM(ATT, TMobile) versions were so quick because they are nearly identical to the original.
Click to expand...
Click to collapse
What I find interesting is that I don't think the Epic has even passed FCC yet, whereas the GSM versions passed FCC months ago.
fachadick said:
What I find interesting is that I don't think the Epic has even passed FCC yet, whereas the GSM versions passed FCC months ago.
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Really Is this true?
Maybe thats the hold up?
I just wish they would announce at least the price or the date either one.
The tesing of it is killing me.
I tried finding any fcc info and I cant. If its not fcc approved or under galaxy s fcc approval then we have at least 2 to 4 months more to wait.
shep211 said:
I tried finding any fcc info and I cant. If its not fcc approved or under galaxy s fcc approval then we have at least 2 to 4 months more to wait.
Click to expand...
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not necessarily - the Captivate was only submitted to the FCC on 6/11 and is launching just 5 weeks after.
I’m not sure if the FCC makes records available immediately once they’re submitted, or if they wait until after the devices have been approved. In the second case, they could have already been submitted and we still wouldn’t see them listed.
Question to mods - I tried posting a link to the Captivate info on the FCC site, but I'm too new. How long does that restriction last? thx
tweeted by samsung 2 hours ago;
"if you are on Sprint, make sure you pick up the Sprint Samsung Epic 4G. no launch date/price but it's coming out this summer."
I asked them to define summer
You can have the FCC withhold information until it is close to release date..
So far the most precise release date I found was late july -early august for the epic 4g...the verizon one best I found is late august - early fall
I was at radioshack today to purchase my EVO and I asked the sales guy about the epic, he claimed mid to late September...
Sent from my HTC EVO using XDA App
Vdek said:
I was at radioshack today to purchase my EVO and I asked the sales guy about the epic, he claimed mid to late September...
Sent from my HTC EVO using XDA App
Click to expand...
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It is possible that radioshack may not stock the Sprint version at first because of their recent dealing with T-mobile and it competing with the Vibrant...
Vdek said:
I was at radioshack today to purchase my EVO and I asked the sales guy about the epic, he claimed mid to late September...
Sent from my HTC EVO using XDA App
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Nope, I'm guessing mid to late August. I was chosen to be the store rep who gets the phone early, and I'm expecting the phone this week or next. Usually we get them about a month earlier than the general public.
entropism said:
Nope, I'm guessing mid to late August. I was chosen to be the store rep who gets the phone early, and I'm expecting the phone this week or next. Usually we get them about a month earlier than the general public.
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If you get the phone, can you check if there is a SIM card slot or not? thats pretty much the only major information that we have not gotten confirmation for...aside from the release date of course lol
If I get an EVO now, and the Epic comes out in 30 days and I want to switch, is there some fees I have to pay?
fldash said:
If I get an EVO now, and the Epic comes out in 30 days and I want to switch, is there some fees I have to pay?
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No just return the Evo say you didn't like it and tell them you want the Epic instead. Pay the difference if any (which I doubt) and walk out with the new phone. If you're buying from a Sprint store be careful this may mess with your rebate, that's why I buy Best Buy Mobile or Radio Shack I hate rebates.
If you swap phones within 30 days, there will be a $35 restocking fee.
As for the Epic, there's no SIM slot, can tell you that with 100% certainty.
entropism said:
If you swap phones within 30 days, there will be a $35 restocking fee.
As for the Epic, there's no SIM slot, can tell you that with 100% certainty.
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Click to collapse
By that you mean you actually took apart the device and saw it is not there?
cause so far the specs that were outed a month ago were dead on and there was a mention of it having a SIM slot in there...of course that was possible to be in only the prototype..
gTen, SIM slots are a standard requirement of GSM phones. Sprint is a CDMA based provider. So no, it will not have a SIM slot.
More details here.
Was under the impression worldphone sprint blackberrys have sim cards,
as does iden devices technically. I'm really doubting the epic will be a world phone though
Pops_G said:
gTen, SIM slots are a standard requirement of GSM phones. Sprint is a CDMA based provider. So no, it will not have a SIM slot.
More details here.
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Click to collapse
Yes I know that much..but TP2 did CDMA and GSM..so do the BB, LG Fathom and a few other phones too...
The SIM card slot was mentioned in the Leak of the device..aka its CDMA/Wimax/GSM..but so far other then the leak no one has confirmed it or denied it thus far with actual evidence...
gTen said:
Yes I know that much..but TP2 did CDMA and GSM..so do the BB, LG Fathom and a few other phones too...
The SIM card slot was mentioned in the Leak of the device..aka its CDMA/Wimax/GSM..but so far other then the leak no one has confirmed it or denied it thus far with actual evidence...
Click to expand...
Click to collapse
The TP2 was sold as a world phone the Epic and Evo are not advertised as world phones although the unlocked variant of the Galaxy S I believe might be.

Everyone who snagged it for $600 and have no intentions of using 3G, question:

Do you plan on sending it in for the free 4G upgrade? I think I will, only because in 2 years when its time for an upgrade and Im trying to sell it, it'll probably fetch a higher price.
Yes, I sniped the deal and as of now I have no intentions of using cellular data. Most likely I will send it in to get the 4G modem.
1) Because I may decide I may want it someday.
2) Apparently, there's only a 90 day window after they offer the upgrade to do it. I'd like to get it done in case I decide to sell it.
The upgrade should start in roughly 90 days, but the window is six month from that date.
Has anyone seen exactly where all our Xooms will be need to be shipped for this upgrade? I'm assuming that the address is in the states (or else Motorola is even crazier than we thought), but I was just wondering if anyone had seen which city/state they would all be going to.
droidtacular said:
Has anyone seen exactly where all our Xooms will be need to be shipped for this upgrade? I'm assuming that the address is in the states (or else Motorola is even crazier than we thought), but I was just wondering if anyone had seen which city/state they would all be going to.
Click to expand...
Click to collapse
You can ship it to my house
droidtacular said:
Has anyone seen exactly where all our Xooms will be need to be shipped for this upgrade? I'm assuming that the address is in the states (or else Motorola is even crazier than we thought), but I was just wondering if anyone had seen which city/state they would all be going to.
Click to expand...
Click to collapse
Probably where Motorola Mobility is headquartered in Libertyville Il.
legato89 said:
Do you plan on sending it in for the free 4G upgrade? I think I will, only because in 2 years when its time for an upgrade and Im trying to sell it, it'll probably fetch a higher price.
Click to expand...
Click to collapse
I think this it's what's gonna make the sd card work too, if that's the case everyone should send them in.
Sent from my PC36100 using Tapatalk
No. I will not be shipping it back for the 4G upgrade.
As far as I'm concerned, it'll be the $600 WiFi only XOOM that I wanted Moto to release on launch day. I raised my voice on multiple forums on behalf of the large majority who want a WiFi version, giving solid, valid reasons why Moto needed to release the WiFi version at launch or shortly after. I even got responses from a Moto employee on Engadget and from Matt at the official forum, who both said our concerns were 'being heard' by their superiors. Yet we still only have rumors to go on, and the only official news we have about a WiFi version is that Europe will be getting it in Q2. Since Motorola is failing to give us any info (despite at least 15 messages a day on their twitter asking them directly about it), we can only assume this means that Motorola doesn't plan on releasing the WiFi version here until Europe has it. Fail!
So, do I feel bad about getting a $200 discount? No. For one thing, I thought it was legit until I saw the update on Droid-Life. For another thing, they should have released the WiFi version and they probably wouldn't have had people looking for exploits to save money on their $150 markup (probably more since each 3G radio is under $50 for them).
Sorry for the rant.
*Steps off of soap box*
Carry on.
I'm planning to send my back for the 4G modem.
Has anyone received it yet? On the Track Packages page, the "Items Shipped On:" is blank. When I go to view order, it says shipped on February 24 via one day shipping but no tracking number button. The estimated delivery is Monday - Tuesday.
arrtoodeetoo said:
As far as I'm concerned, it'll be the $600 WiFi only XOOM that I wanted Moto to release on launch day.
Carry on.
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I'm with you on that and have no intention of using it for 3G/4G but I'm sending it back thinking it may be needed for something in the future so all models have the same hardware.
I hate you all. I prepaid it in advance, and bouhgt it on launch day, only to see "those that didn't do so get 200 bucks off"...
I was too busy playing with it to check the news sites that day, and missed the window.
/cry
Im sending mines purely to raise the resale value.
Sent from my HTC Vision using Tapatalk
ixobelle said:
I hate you all. I prepaid it in advance, and bouhgt it on launch day, only to see "those that didn't do so get 200 bucks off"...
I was too busy playing with it to check the news sites that day, and missed the window.
/cry
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Sorry, dude. I know how you feel. It seems like I ALWAYS miss stuff like this, but it's nice to get lucky for once. It's actually the first time I've ever snagged a deal like this (and I've seen lots of online deals caused by mistakes and BARELY missed them. It's frustrating.) My brother caught a 'mistake' deal from Best Buy a few years ago, and all of his friends were pissed, too. lol
I don't use 3G but I'll be doing the update because I plan on selling my Xoom next year when we start seeing quad core tablets.

[Q] When is vzw releasing the Play

Is there any news regarding this? Its like we are always the last to get new devices... and news about them.
Sent from my DROIDX using Tapatalk
Sorry i dont know
Verizon officially now acknowledges the Xperia Play, but don't get too happy. It's listed as coming soon, in an online catalog for Winter 2011.
That's a huge window of time... but at least VZ is now saying something.
http://engt.co/jy11sc
I have checked every day for the past month with nothing. All of the news was on Rogers releasing the play. So hopefully now the only thing to focus on is Verizons release date.
Sent from my ERIS ADR6200 using XDA App
Out of curiosity I dropped into my local Verizon store and found a duplicate paper copy of the same online catalog, "Your Guide" except it was marked Spring/Summer. It has the Xperia Play listed the same way, as "Coming Soon". Interestingly enough, the latest FCC entry showed a phone with both a CDMA radio and a SIM slot, so people thought it was either a global phone or LTE capable. The new publication pretty much proves it's capable of neither. It will be CDMA 3G only. That is, unless Verizon doesn't fact-check it's own phones before printing out thousands of these publications to put in-store. It will also come with an 8GB card. Seems pretty standard.
http://img12.imageshack.us/img12/9165/vzguide.jpg
They don't tell reps anything so of course he had no idea when it is coming or any details about it.
It could launch on the 12th of May, but the HTC Trophy is supposed to launch that day as well... according to rumors and speculation of course. There hasn't been anything pointing to release this week either.
Cool, thanks for all the good info
Sent from my DROIDX using Tapatalk
Looks like the wait may be a bit longer. May 26th if all goes well, and that's not even a confirmed date by VZ themselves but someone on the inside that knows something.
http://www.droid-life.com/2011/05/0...or-the-droidx2-lg-revolution-and-xperia-play/
I got tired of waiting and just bought an off contract model of the Rogers phone to use on AT&T. I'm sure I might regret that later but oh well. I already have AT&T so it's not a huge deal to me.
axiomjunglist said:
Looks like the wait may be a bit longer. May 26th if all goes well, and that's not even a confirmed date by VZ themselves but someone on the inside that knows something.
http://www.droid-life.com/2011/05/0...or-the-droidx2-lg-revolution-and-xperia-play/
I got tired of waiting and just bought an off contract model of the Rogers phone to use on AT&T. I'm sure I might regret that later but oh well. I already have AT&T so it's not a huge deal to me.
Click to expand...
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why does it take verizon about 2 months to release a phone after its been released in canada. and will an off contract rogers xperia play work with verizon?
Krislawl said:
why does it take verizon about 2 months to release a phone after its been released in canada. and will an off contract rogers xperia play work with verizon?
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Click to collapse
My guess is they are still waiting for Sony to release another update to make it a little more stable or Verizon doesn't want six phones coming out at once. My guess is the update is whats holding them back. I remember with my blackberry storm we ended up waiting 2 more months before we got the update that would make our phones usable. All because Verizon didn't approve of it.
I bet it's also partly because your average techie still doesn't understand that Sony Ericsson and Sony are two different business entities, and the US sure is in Sony hating mode right now over the PSN compromise. I'm sure VZ doesn't want to launch a phone that won't be successful out the door, despite the fact that the Play doesn't even use the PSN network.
http://www.engadget.com/2011/05/04/sony-responds-to-congress-all-77-million-psn-accounts-compromis/
Krislawl said:
and will an off contract rogers xperia play work with verizon?
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Click to collapse
No. Its a gsm phone.
Sent from my DROIDX using Tapatalk
axiomjunglist said:
I bet it's also partly because your average techie still doesn't understand that Sony Ericsson and Sony are two different business entities, and the US sure is in Sony hating mode right now over the PSN compromise. I'm sure VZ doesn't want to launch a phone that won't be successful out the door, despite the fact that the Play doesn't even use the PSN network.
http://www.engadget.com/2011/05/04/sony-responds-to-congress-all-77-million-psn-accounts-compromis/
Click to expand...
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Why Sony, why did you have to go and make an a$# of yourself? I will always be a Sony fanboy but this did annoy me. But yeah good point on the two companies being different.
Sent from my ERIS ADR6200 using XDA App
So im supprised im the first one to post this but from the roomers looks like walmart was cought with the play on their website. Which means their getting ready for something. Maby the 26, hmmmm . Origional post can be found here.
Tornlogic said:
No. Its a gsm phone.
Sent from my DROIDX using Tapatalk
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I have an unlock rogers on a bell cdma network. Just had to enter a apn apn and all works well
Sent from my R800a using XDA Premium App
sdlaurin said:
I have an unlock rogers on a bell cdma network. Just had to enter a apn apn and all works well
Sent from my R800a using XDA Premium App
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Click to collapse
Hmmmm that's weird. I know a Rogers phone wont work for Verizon because Verizon is only cdma and what ever the 4g network is. And the only play phones out now only support GSM. Bell must support both cdma and GSM. That's my guess.
Sent from my ERIS using XDA App
Looks like we have another confirmation for the 26 woo that much closer!
http://www.geeky-gadgets.com/xperia-play-05-17-2011/

4g upgrade FYI

I called and complained to Verizon about the LTE upgrade and the woman was very nice and sent me a box. I just dropped my xoom off at FedEx to head in for upgrade. Maybe if you call they will do the same or I just got lucky. Just wanted to give everyone a heads up!
Sent from your Moms EVO using 4G speed
So what's the end result? When do you get your Xoom back?
I called and they didn't offer anything. 6 1/2 months and still nothing!!!
4g is no good for me Verizon doesn't even have it here in the part of georgia i live in..yet they have it in Atlanta..sucks...oh well.Then when i asked them when it would be available in my area they said have no idea...argh
The retention rep pretended to be out of the office when I called.
Got it back yesterday, all is good, was wiped clean, not any real changes I can see. I'm in the Tampa market and I can say Verizon 4g kicks sprints 4gs ass hard. If I could get my unlimited sprint plans on Verizon I would change today.
Sent from my Xoom using XDA App
Got pics for proof?
Sent from my Xoom using xda premium
hammer4203 said:
Got pics for proof?
Sent from my Xoom using xda premium
Click to expand...
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Wow, really?! No smiley or anything? You think he's just plain lying?
If this were the Moto support forums, I'd want to see pics too because it gets pretty deep over there. This site does not truck with BS artists and those things have a way of working themselves out here. I trust the OP more than the whole batch of Motoxprts combined. (They aren't all pieces of crap but they had a bit of a credibility problem for a while there. I can understand the caution, but I'm content with the OP's statement.)
Sent from my Xoom using xda premium
"Caroline" Verizon customer service ID 2047489
Im calling BS till Pictures are shown of the upgraded device. I spoke with both Motorola and Verizon yesterday for approximately an hour each, Supervisors in customer retention et cetra, they sure were not offering to send a box to my door to ship it to moto for a upgrade (I know, I asked) spoke to "Caroline" Verizon customer service ID 2047489 and her supervisor. Try giving them a call their as clueless as the deceptive Motorola staff.
i already have a box for a different issue. You think if I send it in they will fix it and throw the lte upgrade in for the heck of it?
How about going into settings and getting a pic of u holding up ur 4g upgraded xoom. Where it shows the build and version. The reason it's hard to believe is that so many of us have called and gotten no box to ship ours out. I have called and gone to every vzw store within 150 miles. None of them have had a xoom upgraded yet. As far as I'm concerned motor can send my 2 4g cards to my door! The damn bionic is crap! Why would I trust a cheap tech to put my cards in without screwing them up?
Sent from my Xoom using xda premium
As soon as I figure out how to get a pic on here I will. I just called and said I was told I was getting a box to send it in. The person didn't have a clue what I was talking about and got a supervisor that did know, she apologized and sent me a box, it was that easy. She probably wasn't suppose to do it but all Verizon employees and Verizon contractors as well as fortune 500 customers have all received the upgrade. It does exist.
Sent from my Xoom using XDA App
i find it interesting that verizon would offer to send you a box since, to the best of my knowledge, motorola is the one performing the upgrade?
not calling BS, just a little odd that vzw would be sending it.
I work for Verizon Wireless Corp here in Lansing Michigan as a retail sales rep. I had sent my xoom tablet in a couple of weeks ago during an Employee Only offering to test the process of upgrades to the Motorola Xoom. The whole process took about 4 days including the ordering of the box they send you. Was kinda hesitant due to the fact that I really customized alot of settings ... apps that arent avail any more..etc., So I sent it in without backing anything up (took a "Big" risk of losing my stuff), once I got it back my xoom had plastic protection on the screen , documentation of what was installed and a new build number " HLK42B ". Once I turned my device back on with fingers crossed.... all of my apps, movies, settings everything was how i left It. Was very satisfied with the care they took and notifing me along the way by email once recieved, completed , and sent from repair location. The 4G in my area is beyong what I expected. For those on the fence well worth sending it in.
Sent from my Xoom using XDA Premium App
BRIVAL711 said:
For those on the fence well worth sending it in.
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If I only could!!!!! I've been waiting 7 months!
3_D said:
If I only could!!!!! I've been waiting 7 months!
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Click to collapse
Lol I'm with you on that one.
I call BS on the OP unless he's a Verizon employee, which it doesn't sound like.
Been a member on the forums since 2008 and still doesn't know how to attach a pic...lol?
Oh well, we're still waiting. I've called, gone into Stores, came out with diddly. Sent a complaint to the State Attorney General of Oregon about it to see if that expedites anything.
And the Fortune 500 Customer thing doesn't make sense to me. I'm an IBM employee, have my IBM discount, last I checked we were at #18 on the Fortune 500 list. I get no preferential treatment....weird
I still have my March 4th email promising the 4G upgrade " Coming Soon ". I don't think anyone would agree that 7 months was soon.
I just got off the phone with Motorola Support (800-734-5870). They still told me end of this month. I very politely asked him to look at the nearest calendar and tell me what date it says...these guys are idiots and MOT is a joke.

Motorola Extended Warranty

I've been meaning to dig into this and today I did.
The cost is 85 bucks for two years and you have 30 days from the date of purchase to add the coverage.
Covers everything but lost or stolen phone with a deductible of $39.00
This is cheaper than AT&T's insurance and the deductible is attractive vs their $200.00
to get it log on to motorola's website with your google ID
then go to my stuff
you'll see your phone listed and the option to add the coverage.
Seems like a no brainer to me.
I have no idea if you folks with unlocked bootloaders can get this or not.
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
gammite said:
I ordered this as well. makes all kinds of sense vs. att's 'insurance.'
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Click to collapse
I bought a device new from someone else so I wonder if I can use their receipt to purchase it for myself.
You will have to look at terms and conditions to see if it's transferable.
Sounds nice, but I got my phone through work.
So I could just get a new phone after a year. I'm going to ask next if I can just upgrade early and pay the upgrade fee myself. I'm hoping that I can and just be able to get a new phone faster.
Will this work with the vzw moto x? I can't find the option on motorola's site.
terabyte128 said:
Will this work with the vzw moto x? I can't find the option on motorola's site.
Click to expand...
Click to collapse
me neither, can anyone point it out? thanks
Going to do this Ops forgot I unlocked my boot loader, do you think Motorola will figure it out
Oh I'm up in Canada too, we don't have insurance on our phones
Sent on my Moto X
I have the T-mobile version and do not see the option to add the extended warranty.
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
Thanks for the heads up gunny. This is a no brainer.
Sent from my XT1058 using XDA Premium 4 mobile app
terabyte128 said:
I talked to a service rep from motorola, apparently it's att exclusive right now at least until the other carriers get motomaker customization
EDIT: gonna buy this cool-looking case instead http://www.amazon.com/gp/r.html?R=1...ef=pe_385040_30332200_pe_309540_26725410_item
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I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
Only available to motomaker phones? That sucks
bfroehlich said:
I can second this. I bought mine on Verizon Edge, so I may just "Edge Up" when they get Moto Maker. Unless there is a Nexus 5 on Big Red...
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Ouch. You're paying for Edge?
Also re Nexus on Verizon: never again
Ironically I dropped my Moto X on saturday and cracked the screen. I called the support number and told the CSR I have Accidental Damage Warranty. He asked my the IMEI number of the phone and verified my information for shipping etc.
I was then told about my choices regarding advanced replacement or regular. I chose advanced. 5-6 minutes after I got off the phone I got the RMA emails from fedex and a new code to remake the phone on motomaker.
I was never asked to pay the $39 deductible.
I had to pay up front for the phone but I expected that.
I'm sure the CSR processed this all wrong. I wonder if, when Motorola gets my phone back and they see it's damaged, I'll have a problem getting the advanced payment refunded.
I clearly stated twice that I have warranty coverage. Things could be interesting in a couple of days when Motorola gets my old phone.
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
_MetalHead_ said:
I forgot to check out before and now it won't let me add it anymore, I'm assuming it's because I'm a day past 30 days. On the phone with India now.
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bummer. Hope you get it straightened out
gunnyman said:
bummer. Hope you get it straightened out
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Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
_MetalHead_ said:
Well "John" from India just told me that even though I m past the 30 days I will still be able to add it. He said someone from Moto Maker support will call me back within 4 hours and they will take the order for me. Good news, but I must say I'm skeptical. We'll see if anyone actually calls back.
Sent from my XT1058 using XDA Premium 4 mobile app
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Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
gunnyman said:
Their record for calling back isn't exactly stellar I'm afraid.
My new phone is out for delivery. I'll update this thread with info regarding the refunded advance payment when I get it.
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Yeah I'm aware. I pressed him to just let me hold for the next representative but he said I couldn't. We shall see what happens.
Sent from my XT1058 using XDA Premium 4 mobile app

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