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Ok so I called T-mobile today trying to figure out what is going on with my unlock code, i am on day 6 now of waiting. After looking through all the data and verifying everything the guy said the only thing he can think of is that it is just taking HTC a little longer to get everything done.
Well on a side note I told him that a buddy of mine called Monday to T-mobile and his code was sent Wednesday. What the hell?...lol
Well the guys says "How about we call HTC and check"...lol
I was like ok. He 3-way'd HTC support and said this is so and so I was trying to get some information on an unlock code that was sent by T-mobile to you (HTC) for a G1. The guy from HTC said that they first didnt forward anyone to that department and secondly they did not support the G1 at all in any way shape or form...
He then stated that HTC produced the phone and that was it, and if we needed any support with the phone GOOGLE and T-Mobile were the only ones that could do that.
Well we hung up and I decided to call HTC back again and low and behold HTC wants really nothing to do with the G1. The person I talked to said pretty much they made the phone to the specs GOOGLE wanted and thats it. She said HTC almost wants nothing to do with the phone anymore.
Thought it was sort of odd and figured I would share this with you guys...
Weird since didn't they say they were releasing the unlocked version in 09? And they posted quite a bit of software on googles site. Maybe they are just defering people from support.
I still don't understand why T-Mobile hasn't asked for software that gives the unlock code. It is stupid to have to call HTC for each unlock code. I unlocked an AT&T Palm Centro in 5 minutes over the phone. They guy asks just for my IMEI and where/how I got the phone and then told me what to do and the number needed. (the centro was a little weird to unlock not your normal *00* type combination)
You would think T-Mobile would have it set up the same way.
the only thing i can think of is that HTC did what they normally do when they launch a phone. Advertise it, release specs etc etc...
But I guess maybe something happened when software came into question. Since this is the first phone they have made that isnt on the WM OS...maybe there is something we dont know about between HTC and google ...who knows
I just thought it was quite odd
Sounds to me like you just had bad luck and got 2 ****ty cust. service reps who didnt want to help you. I would go into a T-mobile store and have them submit another request.
That's true with all carrier branded phones, or any rebranded electronics at all. The company that puts their name on it and sells it is the one that provides support for it.
All unlock requests I've sent to T-Mobile in the past, in the email that I get back says, that If T-Mobile can not get it themselves or is not in their database, they will contact the manufacturer of the phone and request the unlock code from them.
nxt said:
All unlock requests I've sent to T-Mobile in the past, in the email that I get back says, that If T-Mobile can not get it themselves or is not in their database, they will contact the manufacturer of the phone and request the unlock code from them.
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Click to collapse
The email I received today...
T-Mobile Sim Unlock Request
Sim Unlock Reference: XXXXXX
IMEI: XXXXXX
Thank you for taking the time to contact T-Mobile. We have forwarded your request to the manufacturer. These requests normally take 24-48 hours, but may sometimes take longer based on circumstances that are not under our control. Please allow 14 days before submitting a duplicate request. If no response has been received after 14 days, please submit a new request.
NOTE: Since T-Mobile is requesting an unlock code from the manufacturer we cannot guarantee the response time or that a unlock code will be provided.
Thank You,
Sim Unlock Department
T-Mobile USA, Inc.
Click to expand...
Click to collapse
I can hardly wait...
--M
(I hope I didn't delete it from my SPAM folder, LOL... that would suck.)
tmob unlock codes
neoobs said:
Weird since didn't they say they were releasing the unlocked version in 09? And they posted quite a bit of software on googles site. Maybe they are just defering people from support.
I still don't understand why T-Mobile hasn't asked for software that gives the unlock code. It is stupid to have to call HTC for each unlock code. I unlocked an AT&T Palm Centro in 5 minutes over the phone. They guy asks just for my IMEI and where/how I got the phone and then told me what to do and the number needed. (the centro was a little weird to unlock not your normal *00* type combination)
You would think T-Mobile would have it set up the same way.
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Click to collapse
I just requested an unlock code for a dash (excaliber) and they always send the imei to the manufacturer to get the unlock code then send it to the customer, he said none of the manu. trusts any carrier with the keygens, they had been burned in the past(we have seen many public unlock generators for some older handys) and no longer give it up, he also said that the G1 is the first phone to not use the voicestream AP and that the g1 has its own APC (?) all previous pda department phones (and others) use the old ass voicestream server and domains... funny
Its true that htc wants nothing to do with the g1 and to prove it they put their name on it lol
neoobs said:
Weird since didn't they say they were releasing the unlocked version in 09?
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Hey guys
Just to say play.com in uk are set to release unlocked one next week. (scroll down)
http://www.play.com/Mobiles/Mobile/-/1019/1264/3-/HardwareBrowse.html?searchtype=genre
As you can see its not as if its a reseller, play must have bought it from htc directly. And its also good for me as im not on tmobile
£599.99 Yikes!!
i had a meeting with google ad htc. htc will support hardware eg the phone itself.. but neither google or htc will support any downloade apps. i work for tmobile ad they have the same stance
welshmikie said:
i had a meeting with google ad htc. htc will support hardware eg the phone itself.. but neither google or htc will support any downloade apps. i work for tmobile ad they have the same stance
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That makes sense... Microsoft nor the company I bought my computer from support the apps on my computer... nor does my ISP
Of course I assume both Google and T-Mobile will help you reset your phone to the defaults.
HTC only made the hardware, soft part is google job. And for unlock code, provider every time ask producer of phone like htc, nokia etc etc.
I logged on to their site and chatted with the live person and asked if the U.S. Tmo HD2 was SIM unlockable. They said yes.
I proceeded to go through the motions. Bought unlock on Paypal. Ran local client. Got rejected saying US/France/Canada can't do the auto method, had to email them for code. Emailed. Heard back in about 20 mins. They said computer was not kicking back a unlock code.
This was about 6 hours ago. Still waiting.
Anyone have any luck with the U.S. HD2 and htccode.com? I'm not criticizing them just stating my experience so far.
If I get a code by tomorrow I'll be happy. Otherwise I would like a refund as Tmobile service in my area is not nearly as good as ATT. So I currently have ATT and was just trying the HD2. So I figured I'd unlock it and pop in my ATT SIM to see if I get better luck on reception. Otherwise I'm gonna have to try the Telstra model. Bigger investment.
And yes I know I won't get 3G on ATT. But as it is I'm not getting any reception whatsoever on Tmo.
Not much help to you, but I went with unlock-now.com. Been about 1.5 days and not a peep from them. I am in the same boat, trying to use it with ATT.
Wish luck for you by the morning. In my experience so far, htccode.com is really good and quick. I used them twice before and got my unlock code for only 10'
I am waiting for any good news from either of you...I want to use att sim
Is it possible to use the phone in india after we get the unlock code from HTC.
ashok said:
Is it possible to use the phone in india after we get the unlock code from HTC.
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If your carrier in India supports the same bands the T-Mobile HD2 does then yes. People like me that are on ATT will be stuck on the 2g/Edge data connections because ATT and T-Mobile don't share the same 3g bands.
All a sim lock does is make only the carriers sim card work on the device.
And for the record still nothing from unlock-now. I wish they would at least reply to my support ticket, I understand it's a new device, but communication is key to a good business.
Let's hope htccode.com can figure this out...
can't you just call Tmobile and ask them for the unlock code? I've read somewhere they will give u the code after 2 or 3 days
huevo0000 said:
can't you just call Tmobile and ask them for the unlock code? I've read somewhere they will give u the code after 2 or 3 days
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I was about to ask the same question. T-Mobile is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
Goatmaster said:
Not much help to you, but I went with unlock-now.com. Been about 1.5 days and not a peep from them. I am in the same boat, trying to use it with ATT.
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I tried first thing on the 24th after obtaining the TMOUS HD2 as well and as you; I have heard absolutely nothing, your right communication is the key.
HushH said:
I was about to ask the same question. T-Mobile is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
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I called them twice and was told they would give the code after a certain amount of time but only if you have had an active account as they need it to send you the code...I KNOW for a FACT that is not true but its what they told me both times. More likely they have the code right in front of them if not on the next screen, but its not the reps fault they just following orders.
So far:
freeyourhtc.com = Could not return a code...Refunded my money within 2 hours from purchase. $18.99
htc-unlocker.org = Emailed me code after 2 hours; it didn't work. BUT!!! They emailed me twice since saying they are working on it. After 24 hours they emailed me saying the code is not in any of the databases but they can request it from TMO but they want an additional $10.00 and it could take 3 days. $19.99
leo.unlock-now.com (unlock-now.com) = Not so much even as an email to say thank you for the payment. Still waiting, site says it could take up to 2 days...it has been almost a day and a half so far. They sent me a refund (Not quite 2 days yet) saying my code could not be found without me ever emailing them so I guess not so bad after all, also said try back in 15 days.$23.95
I also emailed 2 ebay unlock sellers they have not wrote back yet.
Man I miss Olipro and Cmonex ---They dont have an unlocker on their site yet!!!
BLAHHH
I am going through the same exact thing!
I used HTCCode.com and after I paid and d/l the client they say it wouldn't because my PayPal is from the U.S.
Sim-unlocker.com- is garbage. They haven't gotten back to me at all. They did how -ever happily take my money with out any issues
T-Mobile-They have been the most helpful, they said since I purchased my phone at a major retailer they would do it but I had to fax some info. I than said that was unacceptable and the kind lady asked if i had any friends on T-mobile. luckily I did and they said it would at max take 48hrs. I have been waiting since last night..
bingkc said:
I am going through the same exact thing!
T-Mobile-They have been the most helpful, they said since I purchased my phone at a major retailer they would do it but I had to fax some info. I than said that was unacceptable and the kind lady asked if i had any friends on T-mobile. luckily I did and they said it would at max take 48hrs. I have been waiting since last night..
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Click to collapse
I am going through the same exact thing!
is your hd2 from the us or the uk t-mobile?
i have four hd2 t-mobile upgrade which i can`t unlock, had no issues before
maybe there is some software to unlock hd2?
If I remember right there was a legal deal regarding the unlock code situation. You are the owner of the phone and have the right to the code. The carrier is required to give you the code. I have had good luck getting tmo USA to give me my codes on past phones. It sometimes takes a day or two because they had to get it from htc.
T-mobile Must Unlock Your HD2 From My Interpretation
HushH said:
I was about to ask the same question. T-Mobile US is usually pretty good about giving out the unlock code. Especially if you bought the device unsubsidized.
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Click to collapse
When I bought the phone and I made sure to request my phone would would be unlocked so I can compare with my AT&T service. I did not transfer my number and kept my AT&T account open.
When I called in to have it unlocked, one guy said they can't unlock it until after 14 days, which is the last day to return the phone in many states. I called again and a lady said I have to be through 2 billing periods or 40 days to get it unlocked. This is not written in my contract. I demanded something in writing and there is not a written policy or specific terms on this. But yet, I'm "contractually" binded to this "policy" even though it was never discussed to me nor was it in my contract. I didn't leave the store until I got a written documentation of the conversation around the 40 days.
Then I look at the Terms and Conditions online and line item #6 states customers have the right to have it unlocked.
http://www.t-mobile.com/Templates/P...&PAsset=Ftr_Ftr_TermsAndConditions&print=true
6. * Your Wireless Device & Compatibility with Other Networks. Your Device may not be compatible with the network and services provided by another service provider. You may buy a Device from us or someone else, but it must, as solely determined by T-Mobile,be compatible with, and not potentially harm, our network. Some T-Mobile features will be available only on Devices purchased from us. A T-Mobile Device is designed to be used only with T-Mobile service; however, you may be eligible to have your Device reprogrammed to work with another carrier but you must contact us to do so. Not all Devices are capable of being reprogrammed. At times we may change software, applications or programming remotely and without notice. This could affect data you have stored on, the way you have programmed, or the way you use your Device.
From my interpretation, consumers have the right to waive arbitration and sue for breach of contract.
if you have tmobile call them up for the unlock code, tell them your going out the country. You will get it unlock code free in 24hrs-7 days via email
a_ok2me said:
When I bought the phone and I made sure to request my phone would would be unlocked so I can compare with my AT&T service. I did not transfer my number and kept my AT&T account open.
When I called in to have it unlocked, one guy said they can't unlock it until after 14 days, which is the last day to return the phone in many states. I called again and a lady said I have to be through 2 billing periods or 40 days to get it unlocked. This is not written in my contract. I demanded something in writing and there is not a written policy or specific terms on this. But yet, I'm "contractually" binded to this "policy" even though it was never discussed to me nor was it in my contract. I didn't leave the store until I got a written documentation of the conversation around the 40 days.
Then I look at the Terms and Conditions online and line item #6 states customers have the right to have it unlocked.
http://www.t-mobile.com/Templates/P...&PAsset=Ftr_Ftr_TermsAndConditions&print=true
6. * Your Wireless Device & Compatibility with Other Networks. Your Device may not be compatible with the network and services provided by another service provider. You may buy a Device from us or someone else, but it must, as solely determined by T-Mobile,be compatible with, and not potentially harm, our network. Some T-Mobile features will be available only on Devices purchased from us. A T-Mobile Device is designed to be used only with T-Mobile service; however, you may be eligible to have your Device reprogrammed to work with another carrier but you must contact us to do so. Not all Devices are capable of being reprogrammed. At times we may change software, applications or programming remotely and without notice. This could affect data you have stored on, the way you have programmed, or the way you use your Device.
From my interpretation, consumers have the right to waive arbitration and sue for breach of contract.
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Click to collapse
It's all in how you interpret "you may be eligible"...
WTF does that mean? Do they have the right to place eligibility requirements on it even? What are the U.S. laws regarding this?
How do you think the ones that popped up on ebay right away after release got their codes so fast?
I have tried 3 unlocking sites and they all said code cannot be found at this time.
j23a45m said:
if you have tmobile call them up for the unlock code, tell them your going out the country. You will get it unlock code free in 24hrs-7 days via email
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Click to collapse
Tried this, was told the account had to be active for 40 days which is bull because when I called before getting the phone they said you just had to have an account active.
unlock-now.com
They were unable to unlock my T-Mobile US HD2. Also looking for someone to unlock my new phone.
I've been "pressuring" htccode.com to come up with a unlock. If they can do it I told them I'd put a post on my site (HTCHD2.NET) which might drum up some sales. It's gets a decent amount of hits so hopefully this will motivate them.
I have not ever done this before, but I found this one
http://cgi.ebay.com/UNLOCK-Code-AT-...Accessories&hash=item1c138c9851#ht_4764wt_913
I was wondering if any of these are legit or do they all fall into the realm of too good to be true. I have called at&t and they stated that I could not have an unlock code so that is why I am going down this route, if it turns out to be legit.
Anyway I welcome your feedback about what may be just a dumbass question, LOL.
p.s. the only reason I am looking at this guy's page is that he has +50000 reviews with 99.8% quality.
my one experience with an ebay unlock code was it bricked the phone I was using. After doing further research I found that this was a constant for that phone. I have not seen any posts about unlocking an Aria yet but I also have not been looking for them since I am on AT&T so there is no need to unlock the phone for a different carrier currently.
that's the same guy i used to unlock 3 at&t phone. i never had a problem
If you are going out of the country then call att and tell them that. they will give you your unlock code for free all youll have to do is get a different (Non att) sim.
sd73ta said:
If you are going out of the country then call att and tell them that. they will give you your unlock code for free all youll have to do is get a different (Non att) sim.
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Click to collapse
They changed that policy. Now you have to wait for your contract to run out before they will unlock your phone, even if you tell them you're traveling. I tried calling them and having them unlock it, and that's what they told me. I was really disappointed too, because they've unlocked my phone before and never gave me any trouble because of the contract.
Maybe if I had threatened to unlock it anyhow, I might have had better luck– but I doubt it.
Ya I tried calling them too. Told them my situation and it was denied. I guess I will try this guy. At the most I am out 10 bucks.
Sent from my HTC Intruder using the XDA app.
fluffyarmada said:
They changed that policy. Now you have to wait for your contract to run out before they will unlock your phone, even if you tell them you're traveling. I tried calling them and having them unlock it, and that's what they told me. I was really disappointed too, because they've unlocked my phone before and never gave me any trouble because of the contract.
Maybe if I had threatened to unlock it anyhow, I might have had better luck– but I doubt it.
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Click to collapse
Strange, I just re-upped my contract when buying my Aria, and unlocked my phone with the code from ATT tech support for free. I do go internation a few times/year, so that may be a flag that I am not entirely lying, but it was no problem. Also, I used chat, instead of phone...they gave the my code in 10 seconds.
So I took the plunge. Fast service from this guy. Bought yesterday and got today. Went by t-mobile store and borrowed a sim. Put in unlock code and let me in the system. Rebooted to verify with t-mobile sim. Did not ask for code the second time.
Altogether happy. Me -$13.00. Phone unlocked.
Buyer beware. Cannot guarantee same results.
Sent from my HTC Intruder using the XDA app.
breakeven said:
I have not ever done this before, but I found this one
http://cgi.ebay.com/UNLOCK-Code-AT-...Accessories&hash=item1c138c9851#ht_4764wt_913
Click to expand...
Click to collapse
I also used blowfish06 to try and unlock my HTC Aria. He couldn't unlock it for whatever reason and immediately refunded my money. I'd use him again.
breakeven said:
Went by t-mobile store and borrowed a sim. Put in unlock code and let me in the system. Rebooted to verify with t-mobile sim.
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Click to collapse
just curious so please forgive me but how did that go, you walked into store..umm, can I borrow a sim ? they just hand them out to try out ?
I spoke with ATT tech (actually chat and then called to verify..) and they said they will give unlock code in 90 days from day of activation, no problem on their part, no cost.
i'm curious about all this too and still with a locked HTC Aria.
I went to the ebay link and read everything.
At some point it says:
"...be advised I cannot do refunds if phone asking for a PIN (personal code) which is password set on the phone (?)"
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Click to collapse
Well if this is my phone and I have the personal password, then I might have it.
When inserting a SIM card the phone says:
"SIM network unlock PIN", SOOOOO, I don't get it... will write the guy an email about it and hear what he says about it...
Eager to unlock this phone!
So..
1. I have heard various things from people regarding what AT&T will do for them. I would call them first and if they will unlock it for you then great. I spoke to them and they would not give it to me and told me that they had an exclusive right to the phone for the foreseeable future.
2. I did just walk into the t-mobile store and ask for a sim. The girl looked at me puzzled and said they are 20 bucks. I told here I need it for five seconds to unlock my phone. She said that Phones don't do that. I said that I have the code. She gave me a used sim.
In conclusion I think that I did go searching for a credible way to do this. I don't want a million people telling me what at&t's policy is since I did call them though. At any rate I did unlock my phone so I am good.
breakeven said:
So..
1. I have heard various things from people regarding what AT&T will do for them. I would call them first and if they will unlock it for you then great. I spoke to them and they would not give it to me and told me that they had an exclusive right to the phone for the foreseeable future.
2. I did just walk into the t-mobile store and ask for a sim. The girl looked at me puzzled and said they are 20 bucks. I told here I need it for five seconds to unlock my phone. She said that Phones don't do that. I said that I have the code. She gave me a used sim.
In conclusion I think that I did go searching for a credible way to do this. I don't want a million people telling me what at&t's policy is since I did call them though. At any rate I did unlock my phone so I am good.
Click to expand...
Click to collapse
May I ask you and if you remember what was the message the phone displayed before you unlock it with the t-moblie SIM card?
It was the message "SIM network unlock PIN" or what did it say?
I believe what you did, I've done certain type of things in past, walking into a store and asking for those sort of things... lol... great that it worked!
Ya it was something like "SIM NETWORK UNLOCK" not a personal unlock and I had to put in the 8 digit unlock code I bought off ebay. The previous post of mine was just about all the people stating all the AT&T policies that they have heard of and asking why I didn't just call them when I stated in my first post that I did. Also ya social engineering worked great there as they gave me some old sim to use they they found in a desk that didn't work but had a different network ID on it so it would prompt me for the SIM UNLOCK code.
seems then that I 'm having the same message, will try buying a code from the ebay guy then.
thanks a lot for your response.
PS. Calling AT&T wont work for me either as I bought the phone through ebay and I have not and will never have AT&T phone # or something to just simply call them and say 'hey I bought one of your phones over ebay, would you please give me the unlock code?' lol...
just bought a code from the ebay seller... will see how it develops and if the code works.
I will post results and everything related once I have the code
universal Sim
I have tried a few online sellers and they say a code is not available for my aria. Bummer, hopefully that will change. I remembered I had one of those universal sim chips like a Rebel Sim. I sort of works. Sometimes when I turn the phone on I can manually choose the network and get service, but most of the time it won't connect. Maybe I can buy a newer version of the universal sim.
Well dude, I got to say that the ebay deal really worked for me!!! Couldn't be more happy!
Was a little skeptical about it but just got the code on the email minutes ago and worked right away!!!
Cost me 9.95 because the price was reduced and paid with PayPal. Bought it in the morning and got the code minutes ago.
There's another ebay seller with the same price/offer which seems to work too (good feedback too)
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ravemind said:
universal Sim
I have tried a few online sellers and they say a code is not available for my aria. Bummer, hopefully that will change. I remembered I had one of those universal sim chips like a Rebel Sim. I sort of works. Sometimes when I turn the phone on I can manually choose the network and get service, but most of the time it won't connect. Maybe I can buy a newer version of the universal sim.
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Click to collapse
What phone did you tried to unlock?
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Thanks to breakeven and xda-developers forum!!!
I decided to test this out today for fun.
I tried 3 different ebay unlockers (all were rated as top-sellers) and all 3 were unable to unlock my off-contract Aria (from Amazon). They did, however, offer to try on another server, at around 2-3x the original cost, which I refused and was refunded my money.
I really don't care if my Aria can be unlocked since I have no intention of leaving AT&T anyway, but I thought I'd share MY experience with the rest of you. YOUR experience may vary.
On a side note, I unlocked 2 different models of Blackberry (again, just for fun) a few days ago using one of those ebay sellers with no problem. So I wouldn't worry too much about getting ripped off (as long as they are top rated sellers).
tongas
hey tongas would you mind telling us which ebay seller unlocked you Aria?
Thanks
Anyone know if these Tmobile S7 Edge is unlocked? Or how do you get them unlocked? Thx/
There locked, you can go to eBay and purchase an unlock code for under $20. Doesn't matter if the IMEI is blocked, lost/stolen, financed, etc.
T Mobile never unlock their device , doesnt matter if you paid in full .
If you paid in full , you need to use you device with your line for 40 days to qualified for unlocked.
Or you can try cellunlocker.net to buy unlock with T Mobile unlock app , it will cost you $39.99 and processing time in 1-3 days.
Just purchased today and now waitting for email when unlock completely done.
Please let us know when you receive your unlock code. Did you use cellunlocker or ebay? How much did it cost you?
T-mobile might disagree (apparently they do... sketchy) but there legally obligated to unlock a fully paid off device provided that 1) You've been a customer for over a year and 2) Your account's in good standing. Here's the full deal (all US carriers signed and agreed to implement these terms), as well as where/how to file a complaint if they don't respond to your request within 2 days: https://www.fcc.gov/consumers/guides/cell-phone-unlocking-faqs
If I were trying to get a phone unlocked knowing that I was eligible, I would try to get escalated at the first hint of being jerked around, then make sure that they knew I knew the law/my rights... that I play golf with Tom Wheeler on Thursdays ya know, whatever's pertinent... and if they try to fault some bs "policy", i.e. "you can only unlock x devices/year" (something that I just read on a Tmo site) I'd try to stay cool but firm, and make sure that they know that you know what you're talking about. You may have to file a complaint with the FCC but hopefully that will get results.... I'm actually planning on paying off my current phone (Note 4) and keeping it, so I'm glad that you asked about 'official' unlocking because I hadn't really though about that :good: I want to pay this thing off and call them up to see what happens now! I actually started writing up a "script" of what I'd say to the highest level rep I could get connected to if the gave me any (illegal, as of 2/15) grief. It was getting lengthy so I cut it from this post, but let me know if you think it might help and I can finish it up and post.
I highly recommend that you write down the names of anyone you talk to, and if you live in a single-party consent state and have the means, it couldn't hurt to record the call either (not quite sure how it would help, but if you're on a custom ROM with it built in, might as well). Good luck! I'm interested to hear how it goes
kendu2412 said:
T Mobile never unlock their device , doesnt matter if you paid in full .
If you paid in full , you need to use you device with your line for 40 days to qualified for unlocked.
Or you can try cellunlocker.net to buy unlock with T Mobile unlock app , it will cost you $39.99 and processing time in 1-3 days.
Just purchased today and now waitting for email when unlock completely done.
Click to expand...
Click to collapse
They did unlock my s5 last yr and wasnt fully paid. I asked for them to unlock it since i will be using it in another country
Sent from my SM-G935T using Tapatalk
I have an agreement where they unlock my phones period in case of military deployment. Literally bought the phone Saturday night on JoD, and Monday at noon, it was unlocked. If you have good enough reason to be outside of the terms, they will unlock it, otherwise, I have never had a problem getting a phone unlocked through T-Mo as long as I was within their guidelines.
Hi guys,
i want to create this reference thread for all people must Permanent Unlock their S8/S8+ locke on TMO Network.
I'm one of you and actually i'm hold waiting some unlock method for my G950U .
Services just tried :
https://www.unlockbase.com (they don't provide anymore T-Mobile Unlock App unlock)
http://www.cellunlocker.net/ (paid them 130 buks and they refund me after 3 days cause they have no more access to T-Mobile server)
Hold at the moment.
My device is full paid off but actually i'm not in USA , i'm in Italy
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
oswald-josh said:
You could go to the T-Mobile website and request and unlocked code .. if phone is paid in full they will unlock it without an issue
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Click to collapse
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off, sure.
wolfgart said:
i don't have a T-Mobile account, i have bought device on Ebay. It was paid off
You do not need a T-Mobile account. Try to call T-Mobile internationally or contact them thru the twitter account. According to the website this is the only requirements to unlock it
--
Unlock requirements
We provide mobile device unlock codes free within two business days (or provide further information about timing) for eligible devices.
Device eligibility is determined as follows:
The device must be a T-Mobile device.
The device must not be reported to T-Mobile as lost, stolen, or blocked.
The account associated with the device must not be canceled, and be in good standing.
You have requested no more than two mobile device unlock codes per line of service in the last 12 months.
The device must satisfy all the Postpaid or Pay in Advance (Prepaid) Unlocking terms outlined below.
T-Mobile may request proof of purchase or additional information in its discretion and certain other exceptions may apply.
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still waiting working methods ....
wolfgart said:
Device eligibility is determined as follows:
The device must be a T-Mobile device.
...... apply.
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Click to collapse
They require you to use their service for 40 days, i mean you can tell them that, because u are in italy, and there is no way for you connect to their server and ask for temporary unlock, and you need it to be permanent unlock ( one of the xda user did that).
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
aviseqdas said:
What are the chances that they will not be able to unlock the phone even after 40 days since it is bought from samsung and not from T-mobile?
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honestly is base on your luck, luck here is that, you actually talk to the specialist otherwise, you just gonna talk to some dumb people.
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
pete4k said:
I bought mine from Samsung, paid in full, received it on 4/21 so it's 36 days and program tells me not eligible, called CS, told me to download the program that doesn't work, called Samsung was told to call t-mo. Such a Bu???t and how T-mo will know I paid for the phone to Samsung? I probably will download eng boot and install unlocked FW, but not sure if that's going to work, last carrier phone ever. Actually it was my fault, should have returned the phone back to Samsung first week, when they send me locked phone without the unlocking code. BTW for OP to pay $130 to unlock the phone that should be unlocked to begin with (if it was paid in full as OP said) is wrong.
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Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
T-Force:
That's correct. Even in attempting to "whitelist" the device, this would be unsuccessful since the phone wasn't purchased from T-Mobile. The escalation I've submitted is going to our highest tier of support, so if anyone can do it - they will be the ones. Hopefully this helps to clarify things!
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There may be hope for everyone in the future, this one of the final responses I got from them:
I am right there with you. It definitely makes things harder on both sides since the phone isn't technically bought from us, even though it is branded a T-Mobile phone and our system rejects any IMEI that didn't come from our inventory. None the less, we're all about giving you full access to what is yours. Teams are currently working on a process update that'll make things a lot more seamless, but in the meantime we've got this work around! I really appreciate you taking the time to reach out to us today!
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14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
fragg3d said:
Went through T-Force on Twitter and seemed to have gotten a rep on the first go who understood the situation and submitted my IMEI number to the right place. The rep needs to submit your IMEI to one of their highest level tech support engineers to be added into their "device distribution inventory system". This makes it look in their system that your phone was sold by T-Mobile and came out of their inventory. If they just try to whitelist your IMEI in the Unlock device app, that will not work. This needs to be done 100% on T-Mobiles end, Samsung will not be able to do anything, and you will want to bash your head into the wall after talking to them, totally useless.
There may be hope for everyone in the future, this one of the final responses I got from them:
14 hours later I tried the Unlock Device app and requested the permanent unlock and it was successfully permanently SIM unlocked.
Device is fully unlocked, tested with an AT&T SIM card and everything worked fine. After 2 reboots the Device Unlock app even disappeared from my phone. I'm so happy with how fast T-Mobile dealt with this. The more people that make a stink about this issue on social media hopefully T-Mobile will find a permanent fix for people buying a SIM locked at full price and have it easily unlocked under their standard procedure.
Click to expand...
Click to collapse
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
contact them again...
paullu said:
I bought the si from Samsung website (fully pay)and two days ago I called T-Mobile request sim unlock last night I got email from T-Mobile said my phone only can unlock is from T-Mobile unlock app but I try so many times using T-Mobile unlock app all show up said failed need to contact T-Mobile. Now what can I do?
Click to expand...
Click to collapse
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
EDIT:
Got the phone unlocked, talked to them on Twitter direct messages, and after 24 hours i was able to use the Unlock APP and unlock the phone
I called T-mobile they said they can't unlock it , I have to use device on T-mobile for 40 days ,even though its fully paid off
I even asked them see if they can enter device information on " Device Distribution Center " but they said there is no possible way to do ... hmm
Oh well guess gotta wait 40 days.
Got phone unkocked !
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
What the *&^%$# I have been "Bamboozled"
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
Click to expand...
Click to collapse
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
shahrit said:
Hi Wolfgart,
You said you had purchased this phone directly from Samsung.com or Ebay.com and not from Tmobile and then you were in Italy and not in USA but still were able to unlock it successfully, can you please share the exact steps/procedure you followed to successfully unlock our T-mobile branded Samsung S8 ? I am in the same situation as yours and would be helpful for others what you have gone through to unlock it. Thanks.
Click to expand...
Click to collapse
Oh, i simply have called by phone TMO support and told them that i now i'm in Italy for the next 12 months cause Job and i have to rest in contact with my family in CA.
I've tried to call them a lot of time and always talked with dump operators. Last one guy was a really great guy and finally helped me to have device permanent unlocked.
wiseguyy said:
LOL....maybe TMO doesn't think the folks in Italy are theevin white trash that voted for Trump..
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Click to collapse
ahhaha.
Really absurd that US People could vote for a Crazy man like Trump....
Oh my God
fragg3d said:
Go though T-Force on Twitter ( https://twitter.com/TMobileHelp ) the phone reps seem to be totally clueless about this issue. It will ONLY work when your devices IMEI is added to their "device distribution inventory system" and not just whitelisted in the Unlock Device app. This makes it look to their system (and the app) that the phone was sold by them and came out of T-Mobiles inventory.
Click to expand...
Click to collapse
I bought my s8+ from ebay, but the guy bought it from samsung,
on the June 20, I went to the T-Mobile store on the 21 and added insurance and they're charging me 15 a month because I didn't buy it from them.
Got home and called T-Mobile to add the imei, they were gonna give me the run around and I said politely that samsung is gonna tell me to call tmo, she wait a moment and spoke to someone, and she sent the request in,
waited 3 days, and the device didn't unlock, checked the website and til today to check device status it doesn't have any info, but called T-Mobile and the rep transferred me to his supervisor, and he said he will take care of it, to wait at least 3 days for the email, and yesterday I tried the device unlocked, and it worked. Then later during the day I received the email from T-Mobile.
Be polite, and let them know u will be leaving the country, it sometimes it works, most of the time even buying from T-Mobile paying in full, they make me wait 40 days.
I also told them that is why I stopped buying from them directly,
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