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My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
CodeMonk said:
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This does seem like a tower problem. However, if you want to troubleshoot, you could always reset your data settings via the Sprint ## codes.
For data, enter this code: ##3282# on your Dial Pad. Give it a second and it'll ask if you want to view or edit your settings. Trouble shooting this problem would mean you have to Edit the settings, but in order to edit them you need your MSL code, which can be obtained by either contacting Sprint CS and asking them for it; or you can search around here on XDA and I'm pretty sure some people posted other ways to get your code.
Once you have your MSL code, choose edit when you get the pop up window and then click on your menu button -- there should be an option for you to choose reset -- enter your MSL code and your phone will reboot.
This may or may not fix your problem; I've had success whenever I've had data problems.
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
On the taking a long time to ring:
1) Move the ringtone off the SDcard into the phone, in some cases the SD card is to slow to read it fast enough. - Worked for a buddy of mine
2) There is a polling rate you can set when you get the MSL - but I have heard sprint forces a particular rate from the tower even if the phone has one set. - This will also decrease battery life.
CodeMonk said:
My wife flashed her hero to the official sprint 2.1. She had never rooted or flashed a custom rom before, so her going to the official 2.1 didn't really bother me much. However, now she's running into an issue with her data not working. A couple days ago she noticed she wasn't getting her e-mail. Strangely enough, mine quite working too (I'm on fresh 2.1.1). I rebooted my phone and mine started working. So I went to her wireless and network settings and turned off her data. I then turned it back on and after 30 seconds or so it said it was connected and everything started working just fine.
The strange part is there are no errors and even when the phone tries to check e-mail, it doesn't report any errors. Now, on my phone when this happened, my HTC Mail app threw a fit because it couldn't connect to the exchange server. Since I could refresh my gmail account and got no errors I thought it was just our exchange server. I signed into my account on my PC (for exchange) and it was in fact working fine. After I rebooted (just this one time as mentioned above) gmail kicked off with new mail and exchange connected fine.
Today, she has told me 3 times now that she went in and reset the connection (turn it off and back on) and a while later it would quit working again. She turns her phone off every night, but for good measure I am having her reboot it now.
Anyone else have this issue? She never had this problem on 1.5, so I don't think it's hardware. I've only had the issue once, but I'm also not in her area right now (tower related, maybe? My data borked when I was at home where she is at right now).
Thanks
Click to expand...
Click to collapse
This may be too obvious of an answer, but have you tried using the device self service tool and updating your profile and prl?
CodeMonk said:
Hey thanks! I did a search for MSL and found a thread with a procedure to get it through CDMA workshop but the drivers don't want to work with Windows 7 x64.
However, my wife was complaining the other day that it takes a long time for her phone to start ringing when someone calls. I think I'll call sprint tonight when I get home and just tell them I need to fix that and see if they give me the MSL... Might kill two birds with one stone.
Click to expand...
Click to collapse
No problem, hope everything works out.
I had the same problem, took it to the sprint store (Waste of time!) and ended up hard resetting it, seems to have fixed the problem. you can hard reset by turning off the phone and then holding down the end, back and home buttons and selecting "clear storage" or "clear user data" (sorry, can't remember the exact wording). It will completely reset the software but it will wipe the data off your phone.
I got her MSL code via the logcat method that was just recently posted and reset her data and also changed her slot index. Although some people say that it is overridden at the tower, I also changed her priority. I updated her PRL as well. Before, it was ringing after I would hear about 3.5 rings, sometimes 4 full rings. Now it's ringing on the second ring. Also, her data was essentially turning off after about 30 minutes. After doing all of the above, she is saying it hasn't stopped working yet.
Thanks for all the suggestions, looks like it might be fixed.
Well it's still not fixed. She has it happen a couple times a day and now my phone is doing it too. It's not happening consistently that I can tell, just seems to randomly stop working.
Also, I'm on Fresh 2.1.2 and I'm getting some really really bad lag. I don't use any custom ringtones, just the ones that came with the phone and sometimes my phone will start to ring and the only way I know is because the vibrate starts. Then a good 3 seconds later I'm still getting a black screen as the phone is trying to tell me who it is.
I will randomly pick up my phone to surf the web too and it won't respond or do anything for like a good 10 - 15 seconds. I open up ES Task Manager and usually one of the mail apps is trying to update with like a 5% - 10% cpu usage, but that's all that has any CPU percentage. I'm not really sure what to try next. I've removed some apps that I don't really use and a couple that I just recently installed just to see if they are the culprit.
I'm using the Launcher Pro Beta too. Maybe that's it?
I've had a similar issue... only happened to me a couple of times since the update though... but I've just been turning "airplane" mode on and then off it turns off the radio and then turns it back on... seems to have worked for me...
again.. for me it's only happened a couple of times since the update to 2.1 so it could be a different issue.
I never thought of airplane mode. Doing what her and I are doing just reconnects data, not turning the radio on and off. I'm going to have her try that next and see if that fixes it. She says that she turns the phone off every night, but maybe she isn't some nights.
I been having a couple problems with my phone of late.
Its rooted and I have tested roms on it but im currently back on the default 1.5 stock rom that comes with the phone.
I was having gps problems were it refused to turn on(symbol in the corner) but that seems to have resolved. The phones 3g connectivty is very flaky at moment, I can restart my phone and get it to work but after couple hours (or when it gets wifi connection) it wont come back after that
And now i cant download anything in marketplace. Ive tried with 3g and wifi it just gets stuck on "starting download" tried stopping them all and starting a different download as well as rebooting many times.
also (based on forum advise) i tried turning off/on gtalk (not sure why that would affect things) but still not working
Any ideas what it could be??
thanks in advance
steve
I have the same problem, sometimes it helps to turn the internet connection off and on. But most of the time it suddenly starts downloading much much later. Very strange
This problem has been driving me crazy for a couple of days. But my phone also has another gem of an annoyance. People try to ring me, go straight to voicemail and all I get are missed call alerts. This is when I have full signal.
So for this reason I am trying out some of the new 2.1 roms that have come out in the past few days. but if they have the keyboard lag that they all had before, I wont be very amused.
...Everything seems fine, browsers work, phone works, connected to wifi (so it says), background working, tried to dowload updates the dowlad bars show but no progress, tried to down load free and paid apps, again down load bars show but no progress.
did a couple of soft resets still the same, Ill leave it over night in case the app store is down then try a hard reset, unless someone comes up with an answer before then.
I had this same problem with a Samsung Captivate. ATT couldn't help(after swapping sims, making sure I had the correct data plan listed), Samsung couldn't help(after broken English conversation for an hour), nothing in the forums helped. I could only solve it by hard resetting the phone, but the problem came back after 3 days. I never found out what caused it, I just returned the phone. Try the market using 3G, I doubt this will help, but once my Streak wouldn't download apps over wifi this week, so i turned wifi off and BAM back in business B-)
Sent from my Dell Streak using XDA App
Hi, I had this issue when I first got my Streak, I had to log into the Talk app with my gmail address and then the downloads started
I'm using a Nexus 4 and I'm struggling with an insane issue. if I keep my mobile phone without using for about 2,3 hours when data or WiFi turned on, the phone is loosing signal completely and nothing can bring the signal back again except restarting the phone. Please help me to resolve this problem.
Thanks
What did you do so far? Have you done anything that could have caused this issue?
Flash your latest radio or do a factory reset and look what happes afterwards.
Signal issue of my Nexus 4
CCody said:
What did you do so far? Have you done anything that could have caused this issue?
Flash your latest radio or do a factory reset and look what happes afterwards.
Click to expand...
Click to collapse
Once I did factory reset from the settings menu and nothing more.
Android version : 4.4.4
build number : KTU84P
can you please tell me how to install stock android again on to my mobile. please send me a proper guide if possible.
Thanks
Now I suggest you to do a factory reset again, since I am sure you havent root your phone or anything like that?
And what do you mean by 'loosing your signal'? When you turn your wifi on your mobile data will be shut off, but you still can receive calls and sms.
Signal issue of my Nexus 4
CCody said:
Now I suggest you to do a factory reset again, since I am sure you havent root your phone or anything like that?
And what do you mean by 'loosing your signal'? When you turn your wifi on your mobile data will be shut off, but you still can receive calls and sms.
Click to expand...
Click to collapse
Yes I haven't done anything serious to the phone. the problem is once I kept my phone without using for about 2,3 hours with WiFi or MOBILE DATA switched on, the phone goes to the mode "Emergency calls only". that means I'm not receiving any calls or sms and I cannot take calls or send sms.
Anyways I have to reboot the phone to get the phone back alive. all the other functions are working properly when it happens. I think now you got the point?
Thanks
charles_viyan said:
Yes I haven't done anything serious to the phone. the problem is once I kept my phone without using for about 2,3 hours with WiFi or MOBILE DATA switched on, the phone goes to the mode "Emergency calls only". that means I'm not receiving any calls or sms and I cannot take calls or send sms.
Anyways I have to reboot the phone to get the phone back alive. all the other functions are working properly when it happens. I think now you got the point?
Thanks
Click to expand...
Click to collapse
What is your radio version? You can see that in the "settings/about" section.
Android brought out a new radio with 4.4.4
It would be best to flash that, if you haven't already done so. You can find the latest radio version in the "Mako Modem collection", in this same forum. You can see the latest version in my signature.
charles_viyan said:
Yes I haven't done anything serious to the phone. the problem is once I kept my phone without using for about 2,3 hours with WiFi or MOBILE DATA switched on, the phone goes to the mode "Emergency calls only". that means I'm not receiving any calls or sms and I cannot take calls or send sms.
Anyways I have to reboot the phone to get the phone back alive. all the other functions are working properly when it happens. I think now you got the point?
Thanks
Click to expand...
Click to collapse
I get you now.
But still this issue is strange since you havent flash or root or anything. What about your sim card? Already tried another one?
Hey guys, my wife has a stock Note 3 and every so often this prompt will pop up "unfortunately, the process com.sec.ims.android has stopped" If I hit ok, it will go away for about half a second and then pop up again. I can restart the phone sometimes or have to pull the battery and it won't happen again for about a week, but this is a problem that I need to resolve and I know someone in here has the know-how. I've looked all over the place on the internet, and on this forum but no one else has experienced the same thing, I'm puzzled. Please help, thank you.
gacn87 said:
Hey guys, my wife has a stock Note 3 and every so often this prompt will pop up "unfortunately, the process com.sec.ims.android has stopped" If I hit ok, it will go away for about half a second and then pop up again. I can restart the phone sometimes or have to pull the battery and it won't happen again for about a week, but this is a problem that I need to resolve and I know someone in here has the know-how. I've looked all over the place on the internet, and on this forum but no one else has experienced the same thing, I'm puzzled. Please help, thank you.
Click to expand...
Click to collapse
Go into settings>General>app manager>All> find contacts and open it then clear cache. If that doesnt help. Clear cache and data. Fixed it for me.
Galaxy Note 3
gacn87 said:
Hey guys, my wife has a stock Note 3 and every so often this prompt will pop up "unfortunately, the process com.sec.ims.android has stopped" If I hit ok, it will go away for about half a second and then pop up again. I can restart the phone sometimes or have to pull the battery and it won't happen again for about a week, but this is a problem that I need to resolve and I know someone in here has the know-how. I've looked all over the place on the internet, and on this forum but no one else has experienced the same thing, I'm puzzled. Please help, thank you.
Click to expand...
Click to collapse
hey there , wondering if you got your problem resolved , I have the same problem my phone start with that error today & even if I reset it , when I try to make a phone call come back up so I do manufacturer reset & still the same damn problem can anyone help me?
scooby2604 said:
hey there , wondering if you got your problem resolved , I have the same problem my phone start with that error today & even if I reset it , when I try to make a phone call come back up so I do manufacturer reset & still the same damn problem can anyone help me?
Click to expand...
Click to collapse
Same thing started happening to me on Friday 11/21/2014 morning.
I've tried:
Clearing cache and data in contacts.
Restarting the phone.
Reset the phone to factory default.
Wipe cache.
In some situations it will work for a call or two and then the same error message again.
Thank You
Hey, I keep having the same problem, but when I turn off my 4gLTE and just set it to just 4G not LTE the phone works fine, I can receive and make calls fine them when I turn on LTE I cant make or receive calls and my phone gives me the. unfortunately, the process com.sec.ims.android has stopped. Please try to see if this works for you, if it does it has to be the network.
this happens to my phone from time to time, but in my case, I only dismiss rhe pop up, and everything runs fine, I am also puzzled about this too
Same problem here, november 23 2014
I've done everything possaible....no answers??????? metro pcs...phone was a T-Mobile switched...Note 3
---------- Post added at 02:26 AM ---------- Previous post was at 02:15 AM ----------
sm0ke0ne said:
Hey, I keep having the same problem, but when I turn off my 4gLTE and just set it to just 4G not LTE the phone works fine, I can receive and make calls fine them when I turn on LTE I cant make or receive calls and my phone gives me the. unfortunately, the process com.sec.ims.android has stopped. Please try to see if this works for you, if it does it has to be the network.
Click to expand...
Click to collapse
ok this did work for me...but data will not work when im in this mode...network it is...im pretty upset2 days of dealing with this b.s....to metro pcs I go tomorrow...thanks for the help I will keep you updated
I have a t-mobile note3 switched to metro
I'm having the same problem . I tried what everyone was suggesting and nothing worked for me. I also tried Google and nothing. I Went To 2 Metro But Then Say It Was My phone. It seemed like they were not even trying to help me since the phone is tmobile. Everything works ok just the calls part. Some one help! It's frustrating
Has anyone been able to identity and or fix the issue? I'm also having the same problem phone works fine as far as everything I just cannot make or receive phone calls sometimes I never know when. I have it unlocked to use it with MetroPCS and it was working fine it just started one day. I have tried a brand new Sim card, factory reset, even disconnecting it and reactivate the phone...no luck. On WiFi calling it works perfectly so makes me think it's not the phone but make me wonder if it was the network why only us out of the millions of people...if anyone has any updated regarding this issue please get back with us. Thanks...
This worked for me!)))))
gunn714 said:
Has anyone been able to identity and or fix the issue? I'm also having the same problem phone works fine as far as everything I just cannot make or receive phone calls sometimes I never know when. I have it unlocked to use it with MetroPCS and it was working fine it just started one day. I have tried a brand new Sim card, factory reset, even disconnecting it and reactivate the phone...no luck. On WiFi calling it works perfectly so makes me think it's not the phone but make me wonder if it was the network why only us out of the millions of people...if anyone has any updated regarding this issue please get back with us. Thanks...
Click to expand...
Click to collapse
Go to settings...then calls...press that VOLTE then just turn it off. I've been weeks with my phone and finally this worked for me. I went through the same thing everyone else did..it sacked but now my phone working great hope it works out for u
lala4 said:
Go to settings...then calls...press that VOLTE then just turn it off. I've been weeks with my phone and finally this worked for me. I went through the same thing everyone else did..it sacked but now my phone working great hope it works out for u
Click to expand...
Click to collapse
@lala4 ...thanks i did just like u said and so far it has been working great for me no issues anymore..u are a lifesaver
Dizy801 said:
Go into settings>General>app manager>All> find contacts and open it then clear cache. If that doesnt help. Clear cache and data. Fixed it for me.
Click to expand...
Click to collapse
yea i am curently experiencing the same problem
I tried the same thing and it works as long as i dont restart the phoen. Then it starts all over again. Very frustrating. Does anyone know if what this process does or if you can disable or uninstall this? Maybe thathat would work, as long as it is not something you really need ofcourse. Thanks.
You can try the same thing using titanium back up. that helps sometimes. Just open Titanium backup. locate ur contacts and phone apk. click them and then click clear data. i havnt tried this method but its worth a try. maybe the next time i experience it i will try this as well.
Dizy801 said:
You can try the same thing using titanium back up. that helps sometimes. Just open Titanium backup. locate ur contacts and phone apk. click them and then click clear data. i havnt tried this method but its worth a try. maybe the next time i experience it i will try this as well.
Click to expand...
Click to collapse
I tried doing that already and same message appears when i restart phone. I was thinking of freezing the com.sec. Ims.android and all ims related using titanium, but wanted to see if anyone knows what these processes are used for.
Question??
lala4 said:
Go to settings...then calls...press that VOLTE then just turn it off. I've been weeks with my phone and finally this worked for me. I went through the same thing everyone else did..it sacked but now my phone working great hope it works out for u
Click to expand...
Click to collapse
What is "VOLTE"????
I had the same problem and i went to the app manager>all and there I found the process that always crashes (com.sec.ims.service) and I forced to stop, and it's seems to have solved the problem by now