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Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated
towinguk said:
Having not use my exec for a bout a month I now find it will not start or take a charge (battery has 3.8v ) but it will not power up ,it is still in warranty BUT I have changed the rom ,so don’t know if o2 will repair it
If I use the wall charger a LED flashes on for about 1 second ,if I plug in to usb lead on pc (with battery removed) red led comes on any ideas appreciated
Click to expand...
Click to collapse
Problem indeed.... Firstly, I wish I could offer some constructive solutions, but afraid not.... it does sound like a worn battery, and maybe worth trying (or borrowing) another one to flash?
I take it as you refer to it as an 'Exec' that it is the O2 branded one? If it is, from my experience with the O2 technical support, they really don't have a clue. I would assume that they would send an exec straight to HTC for testing. It's a complete last resort, but if you were to tell them that your unit was dead and they were to take it in, they wouldn't be able to solve the problem before they sent it back to HTC. This is of course after you have clarified it's not just a dead battery cell.
Best of luck with the thread and hoping someone a bit more experienced can help.
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck
kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery remo....
good luck
Click to expand...
Click to collapse
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe
kecido said:
So, let me get this straight, your universal does not turn on (and by turn on I mean that you see the familiar wm5 screen with your apps, etc.), no matter what have you done, and the only way to have the charging led on is by connecting it to USB port with the battery removed?
If this is the case, you might have a dead internal battery charging/power supply circuit, i have repaired some old Ipaqs with this failure, most of them failed due to a defective battery, easily recognized by overheating when the unit was placed in charge, usually the overheating increased slowly in time (months usually).
I don't want to be misunderstood, but all these devices have a way of turning of the LCD backlight, a long pressure on the on button does this, it can restores with the same long pressure, see if this is not your case.
If you have some electrical problem with your PDA you might take it to repair or you could try to do it yourself -if you're able to do it obviously-.
Anyway, try to get yourself another battery (you might ask for it to someone else with a uni), put it on and see.
I'm also assuming that you have tried to hard reset your device.
good luck
Click to expand...
Click to collapse
thanks for all the help
1 it will not turn or power ,no led no screen
2 battery dose get hot when charging
3 screen has not been dimmed
its back at o2 shop now we will see if they repair it and ill report back !!!!!!!!!
Grilloman said:
Look maybe this will give you some hope. Yesterday I took my Htc Typhon (smartphone) after a long time, the battery was die. I tried to charge via usb, and nothings happened, then I tried to use a usb charger and nothing happened neither. Finally I charged the battery alone on an universal battery charger and after 30 minutes my phone was alive again.
Hope it will help you!
Felipe
Click to expand...
Click to collapse
hi thanks for the reply i have had the same on a m600 ,would not charge from usb or car kit but did start with mains charger
i have tryed hard reset but it will not do that either
battery is stuck at 3.7v even after trying to discharge it with a small bulb
thanks
John...
This is something I've had happen in the past.
Try taking the battery out, and put it into a ziplock back, and place it in the freezer for a few hours. I know, I know, it sounds ridiculous. But sometimes, just sometimes, it will reactivate the cells, and you'll be able to charge it after that.
well done o2 uk
well as said before took my phone back to the O2 shop and sent it off to the service centre. The report came back that the main board US .not only did i get a new exec but But a new boxed one and a full set of all original parts !!
i had this problem when i first got my SPV m5000..i took it to the orange shop...(the people where nice) they kept it for few testing and said...
battary was faulty...so they gave me a new battery XD
Hello
I have a problem with my HD. For some reason i don't know i cannot charge it while the phone its still on.The only way i can charge it its when i switch it off.i tried changing the rom to wm 6.5 and 6.1 again but nothing.
if someone knows please help me.
thank you
I have the same problem. very weird.
Have you tried to reset the phone (shut down and power up again) while it's still plugged to the loader?
That helped with my old phone but i'm not sure if it helps in this case.
greetz
playdo
Is that using the charger or from the PC?
If it's the latter, ensure that Settings/System/Power option "When device is turned on, do not charge the battery when connected to the PC" is deselected.
You are a lifesaver!
This shoould REALLY be a F.A.Q.
I would also like a word with whoever came up with the function. When would you ever want your NOT to charge your mobile?
/Lars
laertes said:
I would also like a word with whoever came up with the function. When would you ever want your NOT to charge your mobile?
Click to expand...
Click to collapse
I suppose if your testing a roms battery strength you may not want this function.
Still no charging
I too am having problem with no charing. I have had this problem twice now.
First time (as phone is not under warranty in Australia) I took it to local repair who said they couldn't fix it... long story short it went back to china, came back fixed... or so I thought.
It did the exact same thing, battery died in few hours, then when on charge it would sometimes show steady orange LED on power button for 5-10 seconds then go off and never charge, or two it would blink orange and green for some time and not charge. Now it wont turn on and is only showing orange light for 5-10 seconds.
Also, I read around and found that there is different miniUSB cables, some don't charge and some do, would like the great knowledge of this forum to fill me in on this rumor.
Really weird
It is really weird. I had the same problem. If I put the phone on charge either with charger or with USB cable on PC the charge light blink on orange and green and the phone not charge the battery.And this happens for 2 days. I went on another computer I plug the phone in the USB and curiously it begin to charge (orange light) and fully charged the battery. It also charge on mains. It is really weird I am still investigating this.....
dadustar said:
... If I put the phone on charge either with charger or with USB cable on PC the charge light blink on orange and green and the phone not charge the battery......
Click to expand...
Click to collapse
I have the same problem. I managed to charge it to 40% after i removed the battery for few hours.
I've booked a repair service and now i'm waiting for their answer.
kotsiosbx said:
Hello
I have a problem with my HD. For some reason i don't know i cannot charge it while the phone its still on.The only way i can charge it its when i switch it off.i tried changing the rom to wm 6.5 and 6.1 again but nothing.
if someone knows please help me.
thank you
Click to expand...
Click to collapse
Hi I am experiencing the same problem now, very annoying. Please could somebody help, thanks in advance!
Motherboard Problem
I just got my Touch HD motherboard changed under warranty for the same problem.
Same problem..
I have Touch HD with the same problem, sometimes 1 of 50 phone has full charge, but I can't using my phone everyday.. It is possible to do something with software to cheat device about battery condition? new battery not helping..
AussieMatt said:
I too am having problem with no charing. I have had this problem twice now.
First time (as phone is not under warranty in Australia) I took it to local repair who said they couldn't fix it... long story short it went back to china, came back fixed... or so I thought.
It did the exact same thing, battery died in few hours, then when on charge it would sometimes show steady orange LED on power button for 5-10 seconds then go off and never charge, or two it would blink orange and green for some time and not charge. Now it wont turn on and is only showing orange light for 5-10 seconds.
Also, I read around and found that there is different miniUSB cables, some don't charge and some do, would like the great knowledge of this forum to fill me in on this rumor.
Click to expand...
Click to collapse
Hello, I have the same problem, I tried different usb cables and diferente chargers, I olso tried to charge with the PC and nothing. I starts by showing a orange light them goes to a blinking orange and green, and don't charge.
I found this page http://www.htcrepairparts.com but I don't know what is the problem of the phone, só I don't know what part I have to buy.
If is the motherboard I think that is too expensive and is better to buy a new phone.
Please help me.
I bought a charger from a web site for my Htc HD2 and I can olso charge the battery of my Htc Touch HD, now I can sync with pc but it still won't charge.
Mybe it's a problem with the rom.
The OS is 5.2.29022 (29022.5.3.12)
The Manila is 2.5.20212114.0
The rom is 04.jul.2011 wwe
The rom date 11/20/09
The radio is 1.13.25.24
The protocol is 52.62.25.34u
Some times shows an error saying that is missing a file.
If some one have an answare please tell me.
At this moment the only problem is that I have to remove the battery of the phone to charge it up.
The battery and the phone are OK, but won't charge.
then charger problem. You probably cant charge a HD with a HD2 charger...
mfsr98 said:
then charger problem. You probably cant charge a HD with a HD2 charger...
Click to expand...
Click to collapse
It's not a charger problem, because on de pc won't charge either.
And yes we can charge the hd with the hd2 charger and the oposit way too.
The only diferent thing is the cable, the charger is the same.
I thing that is a problem of the rom.
The error is showed when I power on the phone, and it's .net compact framework error.
I changed the wm 6.1 to a wm6.5 cookey rom.
The BsB tweeks olso reports an error, missing files.
Should I change the rom?
look, if you cant charge, you rather find a solution quick, or you kill the battery and then need to buy a new one to use the phone. but did you try another cable? keep changing ROMs till one works...
mfsr98 said:
look, if you cant charge, you rather find a solution quick, or you kill the battery and then need to buy a new one to use the phone. but did you try another cable? keep changing ROMs till one works...
Click to expand...
Click to collapse
I think you didn't read my posts or you didn't understand it, because I said that I bought a new charger for the HTC HD2, it's a universal charger and I have to take the battery of the phone to charge it.
I maneged to charge the batery of the HTC Touch HD with the same charger, the only problem is that I must take the battery of the phone to charge it.
The problem with the HTC touch HD is that when I put it to charge plugged to the pc or to the electrical supply he won't charge, the led starts orange and then goes to a blinking orange and green, and don't charge.
Now do you think it could be a rom problem?
oh sorry for that, my fault but how do you charge the battery without the phone, do you have a dock or anything? Cause Im not really understanding...
mfsr98 said:
oh sorry for that, my fault but how do you charge the battery without the phone, do you have a dock or anything? Cause Im not really understanding...
Click to expand...
Click to collapse
I have a docking station for HTC HD2, now I bought a new charger, this is the web site of the charger http://www.yiboyuan.net/products.aspx
And this are the images of the charger with the two baterrys.
I've bought an aftrrmarket battery and I have problems cahrging it.
It often shows itself as "fully charged", the led blinks from orange to green and it does not charge.
Whe in windows mobile, it shows 100% (not true) , but if i tap the battery icon i see the real percentage.
It does not recharge also when the phone is off.
BUT
I have noticed that when i am into android mode (one of the ported builds) the battery charges ...
SO
I think there is something preventing WM to charge the battery when it is 100%, and this control is missing in android.
now the question:
is it possible to "force" the charging in WM so that it bypasses the "100%" problem (like in android?).
Thank you in advance
I think an orange and green light means theres a problem and it cant charge,
I have an unofficial battery that does that too......
no, as i told you, there is something more.
when i am in wm or the phone is off, cahrging is almost impossible (orange and green led, wm icon showing 100% charge even if the battery is 1%).
BUT
if i switch to boot mode (vol down on startup, hspl screen) or if i am in android, THE BATTERY CHARGES.
devilman said:
no, as i told you, there is something more.
when i am in wm or the phone is off, cahrging is almost impossible (orange and green led, wm icon showing 100% charge even if the battery is 1%).
BUT
if i switch to boot mode (vol down on startup, hspl screen) or if i am in android, THE BATTERY CHARGES.
Click to expand...
Click to collapse
So you are trusting android, in beta on these phones, over the default battery charging software?
I hope you don't blow up your battery.
Do you still have the original battery? Does it charge properly in WinMo?
I don't know if this is any help but... I also bought a very *ahem* low priced battery and experienced the same problem you mention. This was before android was stable so I have yet to try that, but I was able to fully charge the battery in winmo by putting the phone next to the air-conditioner. My thought when I read your post is perhaps that winmo is running the phone hotter and inhibiting battery charging. Somehow, I feel as though I'm grasping at straws...
'Force' and 'lithium-ion battery' should probably never be in the same sentence.
The flashing LED is an indication of overheating, thus the system stops charging until the temperature drops.
Try charging it someplace cooler.
If that doesn't work, the a method I read about is to run the phone until it totally flattens the battery, then put it on a full charge for at least 4 hours.
fred_up said:
The flashing LED is an indication of overheating, thus the system stops charging until the temperature drops.
Try charging it someplace cooler.
If that doesn't work, the a method I read about is to run the phone until it totally flattens the battery, then put it on a full charge for at least 4 hours.
Click to expand...
Click to collapse
or, turn the phone off while charging will help keep it cooler as well.
nrfitchett4 said:
or, turn the phone off while charging will help keep it cooler as well.
Click to expand...
Click to collapse
Darn, I knew I forgot something
I have one original battery which the phone came with, and THREE oem chinese batteries which look exactly the same, except for the lower barcode which is tinier than the one on the original battery.
I only charge them outside of the phone, with an ac mains charger, and they go to full 100% since it's what the phone say when I switch them.
Whenever I charge them in the phone (only time it happens is when I'm in my car and use the lighter charger) it's just math, they end up in the green-orange led loop, and they stop charging.
It's well known and it's related to overheating, but at least they do not drop as well, which means I can go on and use them for gps navigation or any other task and the battery will stay at the percentage at which I left it.
I also have the same behaviour of OP, that is, taskbar icon says the battery is 100% and NOT charging, info panel after tapping taskbar reports real percentage, S2U2 reports real percentage in green, which means S2U2 sees it as charging. Anyway, as soon as I go home, I wait for the battery to drain to at least 10%, switch it out and slap it into the mains charger.
My oem batteries last up to 3 days.
I have the official HTC extended battery and with the latest chucky rom i have been using it wont charge in the phone anymore. It always used to with no problems. There is something missing software wise that prevents it from charging.
optiknerv said:
I have the official HTC extended battery and with the latest chucky rom i have been using it wont charge in the phone anymore. It always used to with no problems. There is something missing software wise that prevents it from charging.
Click to expand...
Click to collapse
Is the middle pin of the battery contacts bent or different to the others?
The green/amber flashing means "charging problem" which can be due to overheating, but also can be due to an incompatible battery.
When I got my HD2 with the original O2 ROM, the HTC large capacity battery wasn't compatible, this required a ROM update.
If you're running stock, make sure you've got the latest ROM.
rp-x1 said:
Is the middle pin of the battery contacts bent or different to the others?
Click to expand...
Click to collapse
Nope it seems fine. It charges the standard battery ok.
As I said im running Chucky ROM. I had something like 21st July chucky ROM on and it charged. Update to the 11th August ROM and it wont charge. Tried the 5th August the same. Havent had chance to go back to the 21st July one to check.
Incidentally I dont have green amber flashing lights. I have alternate Green and Red flashing.
The battery charges perfectly well in my desk charger and runs the phone fine it just wont charge in the phone.
I bought a second hand HD2, however it arrived with a third-party chinese battery. I contacted the seller who apologised and said that battery was a replacement because the original didn't hold a good charge, and he would send the original through the post. The battery however was fully charged so I flashed all the neccessary files and installed NAND Android (my reason for buying it in the first place), however today - the same day it arrived - I noticed that the orange charge light was going off, usually when the phone screen went off. This necessitated plugging the USB lead back in again, and within sometimes less than a minute the same problem would occur. I have checked the battery prongs, reset the the phone, changed USB settings etc and the problem persists.
Just wondered of I should be worried...I am unable to find an identical problem to this on the forums so I'm assuming it's not a ROM issue. I am currently using the Desire port from DFT.
Would a cheap Chinese battery demonstrate this sort of problem?
The seller says he never had an issue of charging the phone.
My next resort is to flash Windows Mobile back on, but I'm at work and a bit anxious so was hoping for someone with some experience to reassure me!
All USB syncing etc works fine...it is literally just charging that's the issue.
Maybe it's your USB that's faulty. I had a faulty usb that would go on and off sometimes too. However I don't see why the battery would affect the LED light, as the battery has to be connected to the phone for it to stay on, and so the battery can't be losing it's connection with the phone randomly, so it's either your usb cord, or the port.
Word of advice, don't let your phone lose power cuz of the faulty charging. I assume you know that MAGLDR doesn't let you charge the phone while off, so a dead battery in our case, is a dead phone. Happened to me once cuz of my usb, luckily there was still a small amount of charge left after i took the battery out and placed it back in.
It's definitely not the cable as I've used an official HTC charger with it which does exactly the same thing. I've also tried with a Samsung MicroUSB charger from my Galaxy S
Maybe it's the usb port then... That's the worst case scenario because you'd have to get the whole motherboard replaced...
However if in winmo you don't experience the problems, then it was just some software problems, so try a different radio and build, and see if they work.
Edit:
Or maybe it's the LED that's faulty. (never heard of such a situation but anything is possible) >.>
Does it still charge even if the LED is not orange/on?
Thing is though I can pretty much get it to stay charging if I don't let it lock and the screen go off? Could this still be a problem with the USB port? I'm getting worried now as I don't like the hassle of sending things back through eBay. I'm wondering if the seller bought a spare battery thinking it was just a battery problem and isn't telling the whole story. Foolishly I didn't test the device with Windows Mobile, I just went straight into flashing as I had put Android on my friend's HD2 the other day in exactly the same way...his is even an ex Virgin Mobile phone like this one. Needless to say, he is having no charging issues.
Dude dont worry , the problem is the battery ! i got two chinese battery ones and both cant charge with the phone, i have to use eksternal charger Dont worry the red and orange led flashes constantly when i try to charge it
Just buy a cheap charger from ebay , and buy a oem htc hd2 battery
Hi thanks for your reply. Mine doesn't flash red and orange though: the orange light comes on as normal and the phone reports it as charging, but after a while (seems to be when the phone goes to standby most of the time) the orange light turns off and the charging symbol disappears. If I unplug and replug again the light comes back on for a period. I've not tested thoroughly but I THINK it will stay charging when I leave the phone out of standby with the screen set to stay on for 30 minutes. I really HOPE it's a battery issue but it sounds slightly different to yours as mine does at least charge to a degree. I'm worried there's a blown capacitor somewhere on the logic board that's making the phone charge malfunction but obviously there's no way of testing until I get a new battery.
It concerns me that the seller said he had no charging problems...he must have been able to charge it somehow as the battery was full when it arrived...could I have burnt something out when flashing?!
Mine do charge to about 50 % and then it stops
Im 100 % sure its the battery becouse the battery has a circuitboard inside of it, and thats often messed up considering its made cheap in china . But test it with your friends hd2 original battery You can 2 see if the wet indicatior has been activated
the " white " paper next to the battery poles should be white and not pink, alltso where the skrewholes of the phone that should allso be white just to make sure your phone is not waterdamaget
I don't think flashing could have burnt something out. Overclocking and generating a lot of heat can burn something out though.
Didn't you receive the stock battery? Why not try it with that, and if the problem stilll persists then it might not be the battery. Either way, it will help you to test out the phone with a stock battery.
I tried it again after a few hours and it charged for a fair while before the light went off again.
I don't have the original battery as the seller has yet to mail it to me.
Does anyone else think it's worth me trying out a stock Windows Mobile ROM to see if it works? Might be that Android ROMs are less forgiving of cheap batteries with dodgy circuitry..
UPDATE
Ok so I've flashed Windows Mobile onto the device and wiped Magldr. The phone now alternates between a green and an amber light on the charging indicator. Looks like Windows Mobile won't charge it at all!
Does anyone know what this means?
I've checked for water damage in the areas mentioned and there is no sign.
Well your best bet is to send it in for repairs. But I'd suggest you test the phone out first with a stock battery.
Well I Only bought the phone yesterday so I certainly won't be paying for any repairs.
Got a replacement battery today - a genuine HTC one.
Plugged in, switched on....flashing between amber and green
I have a nagging suspicion this is going to be an eBay refund nightmare.
have you checked that the pins on the phone is not bendt? pins where battery poles connect to phone
problem solved? fingers crossed
OK so as a last resort I flashed radio 2.15 to the device. Seems that this has completely fixed the problem as without even restoring the phone is now charging properly. It seems that a corrupted radio flash had affected the charge somehow....at least I hope so.
The same problem has not come back again today at all.
Might be worth throwing this solution in a problems and solutions section as I haven't found any reference to it on the net and it might fix things for others panicking over their handsets.
That's nice.
Good for you, since it's a hassle to deal with sending back the device and shizz like that.
was just searching is anyone had a similar problem like me. to the OP yours sounds like my problem.
Had these fake OEM batteries for a while now. Until recently they have been charging ang turning off in 1 1/2 minutes. put a genuine OEM battery in and the problem is gone.
My solution was OEM can charge thru phone but fakes cant, use fakes as backup and charge it thru a desktop charger. goodluck
Exactly one week ago I got my new Leo (standard European version). Well it wasn't exactly new but a display unit that was probably running 24/7 connected to the charger in the store for more than a year.
When I woke up this morning I realized that the charging indicator LED was still orange and not green although the phone was charging all night. When I checked the battery indicator it said 54% or sthg like that (that's what it was when I plugged it to the charger in the evening). After I powered the device off and powered it on again the battery indicator was suddenly at 100%.
So somehow it did actually charge but somehow the software "thought" it didn't.
I think that maybe constantly running on the charger in the store for more than a year might have damaged the charing circuitry somehow. But is that circuity in the Leo or is it built into the battery pack itself?
If it's in the battery pack I could just buy a new one for a few bucks but if it's in the phone itself I would have to send it in to replacement after just one week
Or do you think that this is just a software problem?
Thanks
karlmueller
It could be battery calibration. To re-calibrate do the following:
Charge phone to 100%, then wipe battery stats, let phone discharge til it goes off (battery has to be empty), then charge again to 100%.
Hope that'll do it, if that doesn't work then try a new battery unit.
azer0 said:
It could be battery calibration. To re-calibrate do the following:
Charge phone to 100%, then wipe battery stats, let phone discharge til it goes off (battery has to be empty), then charge again to 100%.
Hope that'll do it, if that doesn't work then try a new battery unit.
Click to expand...
Click to collapse
Wipe the battery stats? Isn't that for Android? The OP did not say he was using Android. If you are speaking of WM, where is this file located?
Thx very much for your help but yeah I'm using a stock Windows Mobile 6.5 ROM
thx
karlmueller
karlmueller said:
Thx very much for your help but yeah I'm using a stock Windows Mobile 6.5 ROM
thx
karlmueller
Click to expand...
Click to collapse
I would switch out the battery first.
To answer your first question, there is circuitry in both the phone and the battery.
Also, go ahead and check the phone battery contacts for bent pins.
I figured that it was most likely just a problem of the alarm clock program "G-Alarm" which apparently has some compatibility issues with the Leo.
I went for a different alarm clock program (SPB Time) and hope that the problem is gone now.
Thanks for your help!
karlmueller