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I have a Vibrant that was not purchased from T-mobile . It was brand new in the box. The phone is now having issues , (not from rooting etc...). Anyone have any luck getting a warranty exchange or do they look up your purchase records. T-mobile knows that I use the Vibrant.
Thanks
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
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crazy25000 said:
Call t mobile and they will have it on file as long as it's your name as the owner.when calling, choose the technical option and they will first ask if you trouble shooted then they'll send you another one.
Sent from my SGH-T959 using XDA App
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I bought it from a third party not T-mobile , there will be no record.
ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I see no reason why you simply cannot call T-Mobile and ask. The phone's factory warranty should be honored providing you can show proof of purchase, and that whomever you bought it from purchased it legitimately. Even though the factory warranty is covered by Samsung, T-Mobile is the go-to for warranty issues within the first year. They will have records of the initial purchase.
I bought my old cliq off of craigslist and tmobile replaced it twice. Try calling them, it cant hurt.
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Hey if that doesnt work call samsung. I did and they replaced and fix my phone twice with no problem. About a week turn around.
Sent from my SGH-T959 using XDA App
ransome7 said:
I bought it from a third party not T-mobile , there will be no record.
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I bought my from Ebay and exchanged my no question asked. Just give a try first.
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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mr2t32 said:
Once you start using the phone, it will register the imie number to your number. Just call them and don't mention anything about you buying from third party.
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I agree. You should definitely call and say it's your phone.
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I bought mine off cl and when I called I asked for tech support my replacement will be here fri it has been back ordered for 2 weeks
I bought mine from Amazon it was subsidized by Tmo and I have gotten a warranty replacement.
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If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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Ok Great . Thanks for all the reply's. Calling them now...
will update post
jphilpot said:
If you had warranty from the beginning then they will replace it but if you didn't have warranty from the very beginning when you bought your phone they will not replace it
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I never had a warranty the phone comes with a one year warranty I thought
nomadrider123 said:
I never had a warranty the phone comes with a one year warranty I thought
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The phone has a 30 day in-store exchange policy (Radioshack)
And a 1 year Samsung Warrant
Just tried T-mobile , no Joy.. The rep couldn't find a phone on the account so no warranty replacement. Guess I will try Samsung tomorrow
I too have done it when I had tmobile acouple of months back. Once you have used the phone on your account it registers on the network so you will not have amy problems doing it.
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Have you used the phone at all on your account?
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mikel719 said:
Have you used the phone at all on your account?
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yes for a week
They should have record of it being used on the account then. Call tech support and have them go through the trouble shooting steps and if it fails to fix tour problem they should then issue you a warranty replacement.
Sent from my SPH-D700 using XDA App
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
systemhalter said:
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
Click to expand...
Click to collapse
Check out this video:
http://www.youtube.com/watch?v=32dOsaIrdEc
Same problem here, I try to conect my epic to odin and it just won't appear no matter what I do
Sent from my SPH-D700 using XDA Premium App
You can unroot by following the method in qbking77's video but remember it will not change your modem. If you have the EC05 modem you are good. If you have a leaked GB modem and wish to go to Sprint hope for a lazy tech that won't check your baseband.
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http://forum.xda-developers.com/showthread.php?t=1027904
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here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
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Really, you can speak for all of sprint people?
I had to go through Asurion and pay $100 because they wouldn't work with my rooted phone when it had a physical defect un-related to any software issue.
I'll be more than happy to work with you to get my $100 back, other than that don't tell people it's ok.
What was the issue you might ask? My phone stopped communicating with any computer, same as OP. They blamed it on me flashing/rooting and therefore wouldn't work with it.
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squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
Click to expand...
Click to collapse
You must mean after Sprint makes them pay the $100 deductible. We were talking about warranty repairs which of course are considered void on a rooted phone.
Sent from my SPH-D700 using XDA App
It worked, thanks for the video, getting a new phone in a few days.
I've said this several times, so please take it to heart.
As service and repair technicians, our M&P (methods and procedures) states that rooted and modified phones DO NOT void any sort of warranty. This was just recently changed several months ago. It wast publicly announced for obvious reasons. Manufacturer warranty, I can't speak for that. But if you pay for TEP, being rooted DOES NOT void your TEP extended warranty.
Any sprint rep or tech who tells you otherwise and refers you to asurion is WRONG or MISINFORMED or LAZY. Please tell them and their manager to refer to their phone triage M&P.
Sent from my SPH-D700 using XDA Premium App
Actually, a point of clarification, our M&P never explicitly states anything regarding warranty, rather they hide that fact in verbage.
It states how to troubleshoot and repair a rooted device, and what "tier" it falls into (a quick fix/a free fix if you have TEP or 35 if you dont/a fix that needs claimed with asurion if you have TEP or screwed if you don't). Rooted devices (so long as there's no liquidd damage or accidental damage) fall into tier 2, which means a free fix at the S&R location if you have TEP or $35 if you don't.
Sooo...put 2 and 2 together..this means (implicitly) that root is does not void the terms of your extended warranty through TEP.
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Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
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kennyglass123 said:
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
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No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
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squshy 7 said:
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
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Makes me want to keep the Epic forever...lol.
Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
Sent from my PC36100 using XDA Premium App
Yes you should unroot just to be smart about it.
Why would you drop it in water?
So you have to pay the $100 deductible?!?
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
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towncop1978 said:
Either way I think I will pay the 100 dollars... I don't believe I have factory warranty....
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You pay the $8 a month right?
That covers manufacturer defects.
Unless they see physical damage, they will cover it.
towncop1978 said:
Hey guys... I'm rooted but my charging port happen to break... Should I unroot my evo before taking it in for insurance replacement? I was thinking of just dropping it in water? What should I do?
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If you did not physically break the soldering pads off of the board then a sprint repair center will replace your phone for free. If you did then they will tell you to file a claim.
Sent from my PC36100 using XDA Premium App
it's not a short term fix, but buy an external charger with a couple of extra batteries from China for $20. It will take a few weeks to get, but I never charge my phone, just switch batteries.
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
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towncop1978 said:
I do pay the insurance fee a month.... Now I'm looking to see where I can find the link to unroot my phone.... does anyone have it handy.... I used unrevoked... I think that was the name of it....
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Click to collapse
http://forum.xda-developers.com/showthread.php?t=780141
I believe they broke off because I feel the plug move within the port itself...
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Thanks matty... I will try this tonight when I get home... Hope it works.....
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Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
iwin2000 said:
Can't you just open the phone and carefully solder the charging port back on? It should not be too difficult and you'll save a lot of time.
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Click to collapse
It's not that easy with the tiny boards on cell phones. You would have to be an expert at soldering and have specialized soldering equipment.
Charging port broke on mine also... Called Sprint to ask to replace it. You need to be stern when talking with the rep, this is a known defect of the EVO. And they will replace it at no charge as they did for me. I unrooted and had a replacement within 3 days. Hope this helps.
Sent from my PC36100 using XDA App
Sprint changed their service thing, They will service rooted phones.
Just don't expect them to still be rooted.
Source: http://forum.xda-developers.com/showthread.php?t=1184290
Ophois said:
Sprint changed their service thing, They will service rooted phones.
Click to expand...
Click to collapse
Unfortunately everyone's experience varies based on the store...even since the policy change.
Since unrooting takes only a few minutes its worth doing.
towncop1978 said:
I believe they broke off because I feel the plug move within the port itself...
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The port will move reguardless of which condition your port is in. The only way to know for sure is to open up the phone. Which a sprint repair center will do for free for you since you have tep.
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When I had my evo I had the same problem I called it in and had them send me one.
Sent from my Nexus S 4G using XDA Premium App
I returned 2 phones to a repair center and all I did was flash a rooted stock rom and they replaced two phones due to a charging port no questions asked
My charging port broke, unfortunately my battery was so low I couldn't unroot. Luckily the guy at the sprint store was nice enough to work with me on it anyway and replaced free. He said that they weren't supposed to repair rooted HTC phones (for whatever reason). So hope that you're able to unroot and avoid the hassle.
My charging port also broke. So I took it to my local sprint store and they told me to return it to stock condition and come back. So I hopped on xda and downloaded a couple of things and unrooted it right in front of him on the spot.
I suspected the guy behind the counter didn't mind too much since he was showing me his rooted EVO running CM7. I should have my new phone in a couple of days.
Sent from my PC36100 using XDA App
I got my epic before the nexus s 4g came out so I just looked up here one day and bam. There of was perfect directions on how to root and do everything. Everyone has been so helpful especially the ACS team. If you wanna know how to get a free nexus through sprint pm me and ill tell ya how I did it. PS. Hope you get gingerbread soon.
All I can say is thanx this workefd in like 15 mins
Imma try tonite. When y'all called, did you mention the nexus by name, or just tiptoe around until they offered it?
Sent from my SPH-D700 using XDA App
All I did was I called Sprint *****ed about the epic and said that I wanna get on a new phone the lady said that's OK and she gave me a few to choose from and the nexus s 4g was one. I am using it right now rooted and all ****s amazing.
That's what I did sorry I can't respond to all to everyone I did not exspect to get over 200 inbox messages. Hahahaha. I did have 3 people that it worked for already
Was the photon n option?
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nom303 said:
Was the photon n option?
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No nexus evo shift and some other ****y phone
What's the secret here??? Call and ***** about the phone being a pile.
Did u had to return the epic?
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Why not just post how this is accomplished??
Hypnotic2010 said:
Why not just post how this is accomplished??
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Did u even read all the post?? Seriously????
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lol i guess its a secret
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
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lepapirriky said:
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
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OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
Here's the Secret,
1. Sign up for TEP
2. Use the phone for two calls
3. Brick your phone on purpose by erasing the bootloader
4. send it in for TEP and request a Nexus S
lynyrd65 said:
OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
Click to expand...
Click to collapse
Like you never done anything shady and unethical
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Hypnotic2010 said:
Why not just post how this is accomplished??
Click to expand...
Click to collapse
He wants the attention
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
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austin420 said:
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
Sent from my SPH-D700 using XDA App
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Got the same answer, I'm wondering if the op been thru repair center before and that's why they gave the ns4g but oh well..I'm still thinking if I wanna go thru all this trouble :S
Sent from my SPH-D700 using XDA App
Im sure it wasnt as easy as it sounded , any phone company giving you a free phone there will be a catch to it ..ohh well at least some ppl got their nexus 4g
well im already on my second replacement epic. so im gonna try and hopefully have some success ... eeeeek
I've recently notice dust under my screen and at first I just ignored it but it has gotten worst over time. Now I've had this phone since July (2011) that makes it under a year so I can still have a warranty exchange right? Now would they replace it with a mytouch 4g or would they offer me other types of phones like a mytouch 4g slide? My other question is if they offer me a different types of phones which ones should I not fall for and which ones should I think about I really like the mytouch 4g cause of development so I hope they just replace it and is it better to call or go straight to the store what would be faster? Thanks!
Sent from my HTC Glacier using xda premium
I'm not sure that dust under the screen would warrant for a warranty exchange. Anyways, warranty exchanges are for same phone only. I've tried asking for a different phone when I had a Blackberry since I had so many problems. I think I had a good 4 or 5 exchanges in the first year I had it.
nope, actually, a lot of times they offer you a different phone, saying that their MT4G's are "out of stock".
this is just my opinion but,
MT4G Slide: good
LG G2X: eh good enough, your choice if you want a duo core, then choose that
Samsung Sidekick: DEF no way
Samsung Galaxy S: NO WAY, MT4G OWNS THE GALAXY S
HTC Sensation: if you're lucky, then of course, TAKE IT!
hope this helps... those are the phones i've heard of before being a replacement for the MT4G.
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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j0e_ahm said:
Thanks! now I have an idea. Also would it be free for a warrenty exchange?
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should be
Sent from my HTC Glacier Sense 3.5 using xda premium
j0e_ahm said:
Also would it be free for a warrenty exchange?
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Click to collapse
Yes, warranty exchange is free, BUT you have to pay for the shipping and handling. If I remember correctly, it's $9.99 for 5-7 business days -or- $19.99 for 2-3 business days.
They can be jerks at customer service so be mindful.
They told me that they'd waive the shipping fee because my phone broke within 30 days of buying it.
I've only had the phone for 4 total months now since the original purchase and I'm on my 4th one because the warranty phones are all refurbished junk that someone else sent back. And they are still trying to charge me the $20 shipping fee on each one, after saying they've waived it.
The last one I got was broken out of the box. Had to do a factory reset just to get it to power on. I sent it back, and now they want to add another fee for not accepting it.
When you ask to speak to a customer service supervisor, don't believe their BS story about how their manager just walked into a meeting and they'll call you back. It's a lie. I've asked for supervisors 3 times in this process at various times of the day and amazingly....each time the supervisor had 'just walked into a meeting' like it was being read off a script.
None of them ever called me back.
So they will lie to your face. Don't take any of the BS from the customer service reps. Tell them your phone is unusable because of poor manufacturing and that you're not going to accept anything other than a replacement. Then be aware that you will NOT get a new MT4G. If you stick with the MT4G you WILL get a refurbished POS.
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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j0e_ahm said:
Wow thanks now I'm having second thoughts. I went to the t mobile store instead and they where nice about they said they would replace with a other my4g and said it would be new but I know that's bs now.
Also do you really need to unroot your phone? I just have the stock Rom with non apps that require root permissions? I've heard of people just returning it like that with no problem just want verify. Thanks
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Click to collapse
If you can get it unrooted, then its best to unroot. I had a failed eMMC chip once, coundlt unroot it, but they still gave me a replacement
Sent from my HTC Glacier Sense 3.5 using xda premium
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Nicgraner said:
Last couple of times I called and asked for a different phone they offered the pink sidekick :/ I said screw that and hung up right there haha
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Lol too funny!!!
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Got my new mytouch 4g today
And first thing I did was root the s#*@ out of it
By the way shipping and handling was only 5bucks and they did have a mytouch 4g in stock too bad it has the bad screen and bad chip again!!!! :/
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