Hi,
I've had this problem for awhile now, and can't seem to find out how to fix it.
My mogul works awesome, when it does.
This is what happens...
Pretend it is 1:15 and I turn my back light off by hitting the power button. At 1:30 or anytime after 1:15, I will hit my power button back on to check my phone. The screen turns on, I still see 1:15 for about 1 second, then it goes to the current time, 1:30. If I got a text message/phone call/alarm during this time my phone was "frozen" when the back light was off, I will miss it. As soon as I hit the power button, I will get the missed calls/alarms/texts/etc.
Now, what the heck?! I did a hard reset, thinking I might have messed up my phone some time, but it is doing it again.
The problem is sporadic, but it does it a lot !
It is so frustrating, please help. I explained the best I could!
Thanks!
I actually have the same problem, as well as even if i don't touch the power button, my alarm clock goes off about 60% of the time if it's plugged in. I'd hoped that when I bought this phone I could exploit the alarm function because it lets you set multiples, plus the alarm on my last phone wasn't very loud. I love my phone, but I still wonder, why the hell are there so many things that "kinda" work? It's a frikkin joke.
Hi,
I've had use of a Touch Dual for the past few days, but have to send it back due to a fault. Although I'm getting a refund in this situation, I'm thinking of buying another, because I quite like the phone - I just have a couple of questions...
Is there any way of turning off the sound when you dial a number? (the touch-tone sound on each button press)
Also, can it go into a 'standby' mode where you can still see the time (faintly) on the screen, instead of turning the screen completely off? I found it useful with my old phone to be able to just look at the screen to see the time (it displayed it as a kind of screensaver).
Thanks for your help.
I don't own a touch dual (looking at getting one) but I can guarantee you there is a way to turn off the sound when you dial a number, its a standard setting in windows mobile,
as for the faint screen I can pretty much guarantee you theres a way to do it as well, whether you use a lockscreen program like s2u2. it would drain the battery to have it on ALL the time, what you want is something where u just press the middle button and the clock turns on right away, then turns the screen off 10 seconds later, which also you can do.
Thanks for the information orangekid - I thought there must be a way to at least turn off the sound - I'll just have to look around the options in windows mobile a little more when I manage to get a new one.
so I put the dimming to be after 30 seconds, which works.
however I put it to shutdown the scree after one minutes, however it stays on forever, unless I physically press the hang up key, the screen will be on all the time.
the other question I have.
2- When I search on google, and press on one of the results in opera it takes me to the definition page, rather than the actual result that I wanted
3- is there a fix for LED notification, I installed the cab to fix that, but it didnt make a difference.
4- the pink spot at the middle, I searched around but didnt see any real solution
can anyone help please
regards
While I can't offer any help, I can feel your pain! I too am experiencing this f**ing event! I placed in my pocket before boarding for a 6 hour flight yesterday and found it still powered on when the flight had ended. I had just enough power to make and receive a call! Great.
I've double/triple checked my settings after this same thing happened to me previously! WTF!
edved.
i had the same problem what you need to do is to change the screen light setting in the settings menu
moneysaver05 said:
i had the same problem what you need to do is to change the screen light setting in the settings menu
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Click to collapse
Ok. I'll try your suggestion, but please tell me what the screen light setting should be?
Thanks.
just go to the backlight settings, tap ok and it seems to be fixed..
(but offcourse check if is set to turn off after a minute or whatever your needs are)
I experienced this yesterday.. just like in normal windows, some functions just stop working with no particulair reason.. I don't really worry about it.. probably fixed in the next rom.. same sometimes happens with the screen lock, sometimes it's gone.. also after reboot, althought I find it more convient that way, it can be fixed by locking the device manually.. this does proof we can disable the device lock somewhere, I really don't need it in the case I use, the power button is enough..
good tip to always push the power button before putting the device away.. saves a lot of battery too then to wait for the minute before it powers of by itself.. the large screen is the battery's biggest consumer.. this way you also don't have to trust the automatic power off.
problem is pushing the power is not enough.
because if there were any even that woke the phone up, it will never shut down the screen unless you saw it, and do it manually
mmmalas said:
problem is pushing the power is not enough.
because if there were any even that woke the phone up, it will never shut down the screen unless you saw it, and do it manually
Click to expand...
Click to collapse
no the automatic power down is seperate from the screen lock, but for some reason they connected it with the automatic power down and left the options to choose out.
I just got the official case for the Arc and whilst its very nice it has a couple of flaws:
1: If you're playing music and you slide the phone into the case, the case is so snug that it turns the volume down. The only way to turn it back up is to slide the phone out and turn it up but then you can't slide it back in!
2: Had the phone in the case for a few hours and when I removed it I noticed the phone was very warm and had lost a lot of battery. Looked at the battery usage and it said the screen had been on the whole time the phone was in the case.
Now I suspect that the case is pushing the buttons thus turning on the screen. Theres two ways of remedying this, 1: stop using the case or 2: turn the buttons off when the phone is locked only allowing the power button to turn on to unlock.
Is there anyway of doing this??
widgetlocker will do that, but how did you get to see how much time the display was on? when i go into battery usage i only see how much percentage of power each item has used
Hi Guys,
got my S8 about 6 days ago. it's been working flawlessly and i've been really enjoying it.
Yesterday i took it out of my pocket and the screen wont turn on. it's completely black. i can hear it unlocking, i can even answer phone calls on it and talk, but again, can't see anything. I've tried hard resetting the phone (volume down & power button), it completely reboots, which you can hear the tune of it starting, but nothing. I've tried plugging it into the charger, still nothing.
I'm new to the samsung party, so i did some research naturally and found this was a common problem on the previous generations. Most cases were solved by removing the battery and reinstalling. however with this model, i can't do that. I've taken the phone back to at&t to get an exchange, and because i "preordered it," i need to go through customer service, which they are telling me i need to send the phone back, and because i do not have the original shipping box, i need to pay a 15% restocking fee to return the phone. THEN, they will take up to 5-7 days to send me a new phone. As you can tell, i'm a bit frustrated.
Any suggestions?
try holding down the power and the home virtual button (even if you dont' see it)
jonno95 said:
try holding down the power and the home virtual button (even if you dont' see it)
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Click to collapse
Tried it, nothing. I can feel the phone giving haptic feed back and clicking as i click the virtual home button too. I held it for upwards of 30 seconds.
bryce_wsj said:
Tried it, nothing. I can feel the phone giving haptic feed back and clicking as i click the virtual home button too. I held it for upwards of 30 seconds.
Click to expand...
Click to collapse
darn. my brothers did that, and that is how he got it to power down. then it powered up normally
have you tried:
Vol up, bixby and power for recovery
Vol down, Bixby and power for download mode
jonno95 said:
darn. my brothers did that, and that is how he got it to power down. then it powered up normally
have you tried:
Vol up, bixby and power for recovery
Vol down, Bixby and power for download mode
Click to expand...
Click to collapse
I tried all of that, however, i can't see the screen. So I'm not sure where i stand when i enter those modes. When the phone reboots normally, i have to enter my code manually the first time, which i can do, just by memory of the button placement on the screen, but as i said, can't see anything. I'm willing to try anything. At this point i'm just letting the phone sit idle and let the battery die, hopefully that will do something.
You have a month free of Samsung Premium - sign up for it, call samsung and they'll take care of it
ElBeaner said:
You have a month free of Samsung Premium - sign up for it, call samsung and they'll take care of it
Click to expand...
Click to collapse
i spoke with them. I need to make an appointment with a local best buy so a Samsung agent can run diagnostics.
bryce_wsj said:
i spoke with them. I need to make an appointment with a local best buy so a Samsung agent can run diagnostics.
Click to expand...
Click to collapse
final update, i was instructed to go to a corporate AT&T store. i did so and they swapped it no questions asked.
Happy Ending! Cheers
Great!
Sent from my SM-G955U using Tapatalk
Damn, I got the exact same behavior on my S8+ today! sitting in the couch watching Hockey and I got all excited after the Caps crushed Penguins tried to send a text to a friend but the screen won't turn on? Tried everything above but screen is black..SUCKS!
I just got the same thing ..tried everything ..however the download did work ..and a blue screen came up and asked if i wanted to download so i pressed yes ...so we will see what happens
A friend and I both had this happen within a week of buying the phone. What it turned out to be in both our cases is the screen was on the very lowest brightness setting. We did not set this. Somehow it happened spontaneously. Go to the darkest place you can find and you should be able to return your screen to a normal brightness. I have a feeling this is going to be a recurrent problem with a software fix in the future.
I had a similar issue. I set the power saving option and it looked like the screen turned black. Only after going to a dark room could I tell it was on. It was a new level of dark I never seen even if you consider setting the brightness to its lowest setting.
same here,
during typing screen freesh and black out.
as death as a door knop. nothing worked none of the mentioned options by Samsung relieved me from a black and dead screen.
its now being collected for repair,
lets wait and see
Same here also.
After 7 days of using it I picked it up to check for notifications just to see the black screen.
Never let it fall or anything.
Unfortunately I will not get a replacement from my dealer but a repair. Let's see if we get a BSOD-gate ****storm with this.
Another BSOD here.
Less than 7 days of normal use, screen seems to be deade. I have haptic and sound feedback. Even the alarms are ringing all day long and I can't turn them off.
Now I'm waiting for the vendor to collect it since I requested a return due to defect.
I FINALLY understand what is going on with Samsung Black Screen of Death-- how it happens and what to do.
First off the bat -- IT'S A DESIGN FLAW IN PHONE! Here is what occurs to induce the Black Screen.
1.) As you lift the phone to your ear, the top of your ear touches the screen. The screen "understands" this to be your finger drawing down the "notifications" bar.
2.) If your ear comes off of the screen, when you place the surface back to hear, the screen "understands" this to be a 2nd time pulling down on the screen.
3.) At this time, your screen brightness "slider bar" is sitting smack dab in the middle of the screen. This 'slider bar' controls the brightness, from very bright to the screen turned off. Slide to the left, screen gets dim. Slide to the right, screen gets brighter.
4.) If your ear next touches the screen, it is almost always on the left side of the screen - no matter whether you are left or right-handed. The Samsung S8 + interprets this 3rd contact to the screen as you "instructing" the phone to turn the screen intensity to "off".
5.) You now have the "Black Screen of Death".
You can simulate this with just using your finger on the screen. Pull down the notifications bar ONCE. Then do it a SECOND TIME. You will now see the screen intensity "slider bar" before your eyes. It is the one with the half sun / half moon icon on the left side of the bar. If you move the little blue bar with your finger, going right to left, you will see the screen go dark.
These are the exact same movements your ear traces on the screen as you use your phone to answer a call or to talk on the phone. 3 accidental touches and the screen is BLACK and you don't understand how it happened.
This is a design flaw in the software. Samsung needs to change how the sllder bar controls screen intensity.
If you go into a very dark place, there will still remain a very faint glow from the screen. All you have to do is 2 finger swipes down, then with your finger push the slide bar back to the right- and VOILA -- you can see the screen again.
Hope this helps everyone until Samsung fixes the problem.
Chuck_Daytona said:
I FINALLY understand what is going on with Samsung Black Screen of Death-- how it happens and what to do.
First off the bat -- IT'S A DESIGN FLAW IN PHONE! Here is what occurs to induce the Black Screen.
1.) As you lift the phone to your ear, the top of your ear touches the screen. The screen "understands" this to be your finger drawing down the "notifications" bar.
2.) If your ear comes off of the screen, when you place the surface back to hear, the screen "understands" this to be a 2nd time pulling down on the screen.
3.) At this time, your screen brightness "slider bar" is sitting smack dab in the middle of the screen. This 'slider bar' controls the brightness, from very bright to the screen turned off. Slide to the left, screen gets dim. Slide to the right, screen gets brighter.
4.) If your ear next touches the screen, it is almost always on the left side of the screen - no matter whether you are left or right-handed. The Samsung S8 + interprets this 3rd contact to the screen as you "instructing" the phone to turn the screen intensity to "off".
5.) You now have the "Black Screen of Death".
You can simulate this with just using your finger on the screen. Pull down the notifications bar ONCE. Then do it a SECOND TIME. You will now see the screen intensity "slider bar" before your eyes. It is the one with the half sun / half moon icon on the left side of the bar. If you move the little blue bar with your finger, going right to left, you will see the screen go dark.
These are the exact same movements your ear traces on the screen as you use your phone to answer a call or to talk on the phone. 3 accidental touches and the screen is BLACK and you don't understand how it happened.
This is a design flaw in the software. Samsung needs to change how the sllder bar controls screen intensity.
If you go into a very dark place, there will still remain a very faint glow from the screen. All you have to do is 2 finger swipes down, then with your finger push the slide bar back to the right- and VOILA -- you can see the screen again.
Hope this helps everyone until Samsung fixes the problem.
Click to expand...
Click to collapse
Doesn't the S8 have a proximity sensor like the iPhone to determine that the phone is being held up against someones ear?
I FOUND A RECOVERY FROM THIS!!
I just got the Black Screen of Death for the first time after owning the phone for 2 weeks - pretty alarming when the phone is unresponsive, you can't reboot with the power button, and you can't pull the battery. (Coming from an S5, this is my first phone with a non-removable battery). Even though I knew my phone was fully charged, I tried plugging it in, and didn't even get the red LED. Not good.
After a little Googling, the solution I found that worked for me was: Press and hold Down Volume + Power at the same time for 7 seconds.
This brings you to a screen with some options, the first being to reboot like normal.
Volume toggles up and down between the options, but be sure not to choose option 2, which is a factory reset!
The Bixby button selects, so I just clicked on option 1, and I was back in business.
This apparently does a "simulated battery disconnect". Assuming it was some sort of firmware crash, this should bring you back to life. It did for me. There are other suggestions on the page if it doesn't work, but I was back to life after step 1. Hope it helps...
http://thedroidguy.com/2017/05/sams...ck-screen-death-troubleshooting-guide-1072353