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Has this happened to anyone else? The phone works fine. But last night I went to plug in the charger and the Mini-USB port PUSHED IN. I didn't insert it forcefully either. So I look closer and see that it's *rattling* around in the bottom.
????
The phone still works but with no way to charge it and no way to connect it for data, this really sucks! Can this be fixed? I don't even know what size torx bit to buy, much less if I should even bother
Broken Mini-USB connector
The same thing happen with my 8125. I called Cingular and they eventually replaced my unit. I spoke with tech support and they agreed. During the next billing cycle, they incorrectly charged me almost $350.00, so I called customer service and they reversed the charge. My unit was less than a year old.
Be alert to possible being billed for the repair. Based upon my research into this problem, it is a known design flaw and should be replaced under warranty.
Don Brandt
Except that I'm a GoPhone account.... but I'll call them anyways and see what they say. Can't hurt. Otherwise I think I'll be plopping down the $$$ for a Hermes of some form.
There's a company called PPC Tech that can do the USB port repair for you.
http://www.pocketpctechs.com/main.asp?area=home
im going on my 4th phone same problem i dont know what it is but its starting to bother me each phone is only 90days old before it happens
hcirteidnaes said:
im going on my 4th phone same problem i dont know what it is but its starting to bother me each phone is only 90days old before it happens
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I called that company up above, Pocket PC Techs. The lady was very nice, and she's discounting me on a shell change since they will have the current shell off anyways to repair the unit.
She said yes, the USB port issue is indeed common. I asked her what they do to avoid further repeated breaks. She said they use a USB socket that has a sturdier contact surface to solder to, and they warranty for 90 days. I suspect after they're done it won't break again with normal use.
They're in Fountain Valley, California... about a 45 min drive from me. She said if I bring it in the morning (their hours are 11am - 4pm M-F), they can fix the port and have it back to me with new housings in about an hour or so.
I'll report more if need be, but I strongly urge anyone with this issue to call or email this company, their act together. They do screen replacements and touch sensor as well. Also check out their accessories. Top notch stuff.
I got a similar problem,
The usb port went a bit dodgy and the usb plug had to be rested on something so it would charge but it wouldnt sync
This morning i plugged it in to charge it and heard a click inside and my phone wasnt charging so i unplugged it and the port came half way out and now i cant get it to charge and im on 18% battery :S
Ill get my dad to ring T-Mobile later and send it off for repair
I had the same problem. I contacted T-Mobile & they told me I would have to pay the $100+ (dont remember the exact figure) insurance deductable for a new MDA.
So I did some googling & found a place called Chicago Phone Repair (CPR). I took it to them & the problem was fixed in about an hour for $80 (with a 90 day warranty). Then I went on vacation to Texas & the USB port broke again! Took it back & they repaired it for free, but this time they used a different part (its black) & its a lot more sturdy. That was about 6 month's ago, I've had no problems since.
I had 3 MDA's all returned for usb problems. I think this is actually pretty common, I'm sorry to say. I had to get mine replaced through T-Mo.
Good Luck.
Try posltd.com for USB connector for any xda
they have most in stock and fixed my wizard and universal for £60ish each
Regards
Psipoc
Just got my phone back from T-Mobile and...
Unable to repair "Damage caused by dropping or crushing"
They have had it for around a month now and not done anything apart from pushing the port right in and making the problem worse !
Im gonna fix it myself later.
That's very delicate work you're about to attempt -- if you're not an experienced electronics tech, I wouldn't chance it. Try PocketPCTechs -- they do repairs on most HTC devices.
Had the same problem. Just soldered myself, Take your time and a fine solderpoint and you will be ok.
have got a handful of usb connector for the wizard at £10 each plus £5 postage
PSi
mine didn't push in but it did stop charging. I live in the Chicagoarea so I took it to CPR. they replaced the USB port but it still is not taking a charge. very happy to say they didn't charge me anything even though they replaced the port. I am hopeing that the battery is just too drained to take a USB charge.
so I just bought a battery charger and an extra battery. I figure I can change the battery once a day and synce via bluetooth. I am just sad that I wil not be able to try different ROMs anymore unless by some fluke the usb port starts working again.
Will report back once I find out.
I was able to get my phone's USB repaired from xpress cellular repair for $51 and change. They take care of the problem while you wait and are generally done in under an hour. The staff is very friendly and knows what they are doing. They have locations in Los Angeles, Orange County (CA), Texas. Check them out on their website at http://www.xpresscellrepair.com for full details.
Tilt or TYTN II Mini USB repair on my own
Dear All,
I bought a used Tilt, works like a dream. Apart from the mini USB. The cable is loose in the slot, so charging and data transfer can only be done, then the phone lays on the table. If the phone is on charger and I want to answer a call, the cable falls off.
I already ordered a mini USB port and I want to do it myself. (I have no problems with soldering).
I was wondering if anyone already done something like this before. Could you give me some advices, photos, manual etc, which would help and which could help me to avoid irrevessible or expensive mistakes?
Thank you in advance.
same thing here
not easy to solder at all, had me struggling for hours, when i finally got it right, well, seems that it wasnt right, at least my phone charges, but there's no way it'll sync, and i did a pretty strong soldering so this would't happen again, so i don't think ill take it appart again..
btw, my wifi doesnt work, cant turn it on, and since my device wont sync, is there any way that i could fix this w/o using the cable?
Out of nowhere my wing started actin up... thing works fine but when I slide out the keyboard multicolored lines appear, then the screen goes completely white. The image doesn't rotate or anything like that... but when I slide it back and click the suspend/power button and wake it back up everything is fine. I replaced the flex cable from my other wing with the busted screen and a day later the same issue came back. Anyone know what it may be?
really don't want to buy a new fone or be left without my hardware keyboard
Hello!
does the "other" flex cable is 100% okay? or only maybe?
doble check flexcable connections , connectors etc
try to buy in ebay or somewhere else a new one but doble check who sales it , coz
even big "rated" sellers can sell crap.
in few Kaisers similar behavior was because dead LCD`s . so check it out also
oops , i didnt check the topic date , sorry
It's all good hehe It turns out both flex cables I had were toast. I managed to come up on a new flex cable from www.globaldirectparts.com a few weeks ago. hehe read around about parts off ebay not working and so I'm with yah on avoiding those peeps.
Thing with globaldirect is they have a minimum quantity requirement but if you fire up a live chat and let 'em know you only want 1 they'll help you with setting up an order.
Anyone else had this problem yet? Had mine since Oct. 4th
I didn't try to do a data wipe. Just took it to T-mobile for a replacement. Didn't want it to start working again because I had got a scratch on my phone anyways and it was a good opportunity to get a replacement.
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
tino888 said:
Me too. When I use my headphone, people on the other line can't hear me. This happen more than once. I try to do a hard reset but it still don't work.... anyone have any solution.
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My issue was the microphone on the phone. Did you not buy from T-mobile or other authorized outlet? Your phone should be within warranty.
Another thing to try would be a Data wipe/factory reset.
Another thing I noticed is that when I charge my phone there is an LED in the earpiece. My last G2's LED must have been defective.
Hi, what happen if you buy the phone from craiglist, how can I return ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
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Contact HTC about warranty service I guess. I don't understand why someone would sell the phone on craigslist when it is within the 14 day return policy for tmobile where you can get a full refund unless maybe it was stolen.
You can contact HTC here: http://www.htc.com/europe/CA_Hotline.aspx?region=NorthAmerica
I'm just speculating here, but it's based on past experience with flexible connectors like the one used to bridge the display portion to the body. I'm surprised to see the possible defect occurring so early in life of this handset, but the fact that the ribbon is forced to bend back 180 with a radius of less than 1mm when the display is open puts a LOT of stress on the thin conductors of the ribbon. The problem might have been precluded by HTC using carbon traces rather than typical metallic copper on this critical component. See for yourself by looking at your phone edgewise next time you flip it open. If we're lucky and enough handsets fail like this HTC MIGHT do something of a product recall. Incidentally, has anyone with a dead mic also experienced random screen garbage or erratic touch response? Again I point to the same design flaw.
Here's to hoping I'm dead wrong guys!
This problem just happened to me. With no apparent reason, the internal speaker stopped working. People can hear me, but I can´t hear anything.
Funny thing tho, if I activate the external speaker, it works. The problem is the internal speaker only.
Is it a known problem like the shoddy usb connector on some kaisers ?
tino888 said:
Hi, what happen if you buy the phone from craiglist, how can I return ?
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dont say anything to tmobile about where you bought it from. there is a one year warranty the original date of purchase. at least there was with the motorola cliq that i got off craigslist. returned it for a fab'd one without scratches gonna do it one more time right before the year is up haha
My G2's mic has also stopped working, been looking around different websites for parts, but I can't seem to find it, u guys know anyone?
If I use it with the headphones/mic, it works fine, people hear me and all. If not, people can't hear me.
FWIW, I had this exact problem shortly before Christmas. the mic started by cutting out sometimes, then failing altogether. Using an external mic worked fine so it wasn't software, just the physical connection to the built in mic. I'm pretty sure that sivalley is right in his speculation that the issue is the flexible ribbon connector.
Fortunately for me my phone was under warranty and HTC arranged to pick it up etc.
Weirdly the day before they were due to pick it up, the whole screen stopped working. I could power up and feel the vibration etc, but the screen never came on. Again I think the common factor was the flexible ribbon.
When HTC repaired it it came with a long list of things they'd replaced to get it working again, so it may not be as simple as just replacing a ribbon connector.
I have no idea whether it's possible to source the parts, but it might be worth finding out how much HTC would charge to fix it if it's not under warranty (could still be a good deal)
Hello,
I fell in the not-so-rare problem of the broken microUSB female plug on the motherboard of my HD2: the phone won't charge or sync at all.
After searching around, I found that quite a few people have gone into my same trouble, because the sync plug is directly soldered on the mainboard and is also the phone part that gets most of mechanic stress during the device's lifecycle.
In a few words: seems that almost all phones will eventually break.
I tried with HTC repair but they refused to repair it both under warranty and under paid repair.
I don't want to throw away my phone after I spent 550€ for it!!! I would like to find a way to revive it!
I currently have two options:
Replace motherboard by myself or with the help of an expert technician
Buy a Powermat charger to charge the phone again
Third option could be buying a Chinese external charger I found somewhere supplied with 3 spare batteries, doing cold swap of each battery when one discharges: not a smart option.
I can't currently find a motherboard for replacement, since the only one on eBay that the seller doesn't refuse to ship to Italy is software-bricked, and I don't have the tools needed to unbrick it.
Option 2 allows me to avoid opening the phone and avoid potential disasters, but it won't allow me to sync the phone via USB. Not even to HSPL it (I love running Android dual boot sometimes when I need to run a certain program unavailable for WP6.5/7).
So, since I really need to synchronize the phone with my computer's Outlook for Calendar and Contacts, and after telling you about my current options, what do you suggest me to do?
Do you think it's possible to sync to WMDC using Bluetooth? (I read that wifi is not an option)
Or, do you know how could I unbrick a motherboard without buying expensive devices? I can travel easily around my country.
I'm open to almost any idea, thank you!!Buying a new phone at its brand-new price is not an option
what reason did HTC give for refusing to repair it?
If you didn't drop it or spill water on it how can they refuse warranty on it?
Warranty refused because they say the defect is unrepairable.
Initially, when they refused warranty repair I thought "OK, it could be wear..." but when I saw the photos of how the plug is soldered to the mobo, I found it's a design disaster!!!! Even I know that the plug accumulates so much mechanical energy during lifetime that if it's not strengthened properly that energy will make the very small solderings crash. This is also why keys are not physically embedded on the mobo!!! You know you could break the keyboard because of wear
HTC then asked me to send the phone for paid repair but again the repair lab refused for unrepairable damage!! Incredible!!!
this is bull****.
If it's "unrepairable" they need to send you a new phone...
I'd call back, that's why there's a warranty, for stuff like this.
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
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Ya HTC can be so stupid about that sometimes. It's funny on Sprint they would have switched out the phone no questions asked, but with GSM they don't want to do anything for you.
whatever that means I hope they do the right thing.
djechelon said:
I've been "calling back" since April... we are now in July and nothing yet happened
Also, I just found that plugging the battery again and doing a hard reset shown that the touchscreen is not working anymore!!!!
I couldn't even sell the phone for spare parts once the digitizer is broken (by the way, not even a single broken pixel ever!!)
They sent me a mail today, "we are investigating"
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Man it sounds like HTC is giving you a load of crap, sucks to hear stories such as yours. HTC should just exchange your HD2 for you in m,y opinion.
You asked about how to get a main board debricked, I just sent you a PM with some information on that.
Oh and "we are investigating", just what is it to investigate. Your HD2 is malfunctioning because of a hardware issue and is still under warranty, they should replace it.
I like your avatar pic too it is cool.
Just to tell you what it finished like.
HTC ultimately replied me "this device won't ever be accepter for repair".
I called a lawyer for that, because I just found that when I powered the phone on, the touchscreen was gone, and I have proof that the touchscreen was still working when I gave them the phone
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I have a Desire Z (bell) that i got off the forums to use with AT&T.. everything went great, i love the phone.. about 3 weeks ago i went to check the phone after leaving it on the charger while i slept and the screen was grey with black lines. all the lights work, and i could even answer phone calls by judging where the slider was. pressing on the screen gets haptic feedback. The phone did not fall while i was asleep. I actually havent dropped it once since i got it (around april)
So i called HTC and the phone is within its 1 year warranty but they said since its a canadian phone i will have to call that carrier, so i called bell and they said "call HTC. If you dont live in canada we wont help!"
So when i call HTC back they tell me to call futuretel and they will fix it. I call futuretel and they say no because im in america.
So i call HTC back again and tell them it is ridiculous that the phone is still under 1 year warranty FROM THEM and they wont fix it. they are supposed to be getting in touch with futuretel for an exception or something but i am tried of waiting.
Attached are pictures of the phone in its current state. It is running cm7 and i had not flashed anything on it for atleast a month before it messed up.
Has anyone else had this problem or have any ideas over what has caused it? I've looked online to find images of another screen doing this and haven't been able to.
i forgot to mention that i offered to pay for the repairs from HTC since i was not the original buyer. They still said they won't work on it. It's not that i dont want to pay for the repair, I cant find anyone to do it!!
You need to fix the screen, mine broke two times:
-Dropped once, the screen was OK, then broke in my pants
-Dropped it again on the floor and my screen broke a second times
Seriously, repair your screen by yourself, you will save about 100$ just because you don't pay for the technician.
Just follow this tutorial, it's pretty easy.
http://www.youtube.com/watch?v=u-dR8CHEGjY
Then you may want to buy the screen on ebay with the tools for the phone:
http://www.ebay.com/sch/Replacement...&_dmpt=PDA_Accessories&_trksid=p3286.c0.m1538
Good luck!
thanks. i wanted to get a good idea of what needed replaced to see if i could fix it myself. i didn't know if it was the LCD, or the cable ribbon thing or something else. thank you
bfinch said:
thanks. i wanted to get a good idea of what needed replaced to see if i could fix it myself. i didn't know if it was the LCD, or the cable ribbon thing or something else. thank you
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I cannot garantee it's the LCD, but both times I got those kind of white screen + black lines it was the LCD for me.