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my port is loose and wont charge or connect. nothing has happened to the phone, so i know its not my fault. the question im asking is : has anyone else had this issue and will sprint replace/fix it without using my insurance?
1wingangel said:
my port is loose and wont charge or connect. nothing has happened to the phone, so i know its not my fault. the question im asking is : has anyone else had this issue and will sprint replace/fix it without using my insurance?
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I don't think they repair that at the repair center.. just call a corp store and ask. If they don't geek squad is like 35 to fix simple things maybe they can fix it
Sent from my PC36100 using XDA App
Take it to the Sprint store. It's covered under HTC's 1 year warranty.
Sent from my PC36100 using XDA App
They replaced my phone for the same issue for free about 2 weeks ago.
My evo is starting to get really annoying with reboots. I want to go to sprint to get a replacement. I know I got to unroot, (I know this is not the problem), but what do I tell sprint in order to get a replacement? I've had the phone since July if that makes a difference. It's gotten so bad that I can barely stay in the browser for 5 minutes without a reboot. Or a game like mini squadron.
Any writing methods to perhaps fix this?
Any help is appreciated.
Sent from my PC36100 using XDA App
There is no fix for the power cycling problem. Sorry but you will have to get a replacement phone. Just go to your local corporate Sprint store and show them what it's doing and they will order you a warranty replacement. I had the same problem with my first EVO. This seems to be a fairly common issue on some of the early hardware version EVO's. flash the "s-on" tool from unrevoked.com website then run the stock ota 3.70 sprint rom from your computer to put your phone back to stock condition. GOOD LUCK.
Thanks man. Sounds like a plan, but the reboots are pretty random, gonna be hard to prove. Or do I just have to tell them? I'm still in warrantee after 7 months? Dang.
Thanks, its been a frustrating month.
Sent from my PC36100 using XDA App
If browsing 5min causes reboot just do some massively heavy browsing and hope it reboot.they can't really say oh well its not showing us any problems.
Sent from my PC36100 using XDA App
Alright, I guess that's all I can do. Will report back with hopeful success. Thanks everyone for the help.
Sent from my PC36100 using XDA App
Fixed mine yesterday by formatting my sdcard
Getting a new one after going to sprint today. They are back ordered so gotta stick with this one for a few more days. Thanks everyone!
Sent from my PC36100 using XDA App
Well I installed cm7 and it worked great until today. Now my touch screen doesn't respond unless the physical keyboard is out? Any ideas what the problem is? Thinking of ruuing to check if its the rom?
Sent from my PG06100 using XDA App
Don't know why that's happening, but why don't you just try flashing a different rom instead of ruuing?
Ill nandroid real quick. :/ ill see really want to try sense 2.1
Sent from my PG06100 using XDA App
Still doesn't work, only works when keyboard is fully out, any ideas??
NinjaMan691 said:
Still doesn't work, only works when keyboard is fully out, any ideas??
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Take it back to Sprint. Sounds broken.
^ Shift Faced
I bought it from radioshack online? You think its fixable at a sprint store?
Sent from my PG06100 using XDA App
NinjaMan691 said:
I bought it from radioshack online? You think its fixable at a sprint store?
Sent from my PG06100 using XDA App
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No. They don't fix anything. They'll either say it's defective and give you a refurb or if they think you broke it send you off to Assurion to pay your $100 deductible.
EDIT: I should read. They'll probably send you back to Radioshack.
^ Shift Faced
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
systemhalter said:
Hello, I got issue with my phone and can't connect it to any computer, tired all different drives and 5 USB cables on 5 diffrent computers, and can't use Odin to unroot it.
Tried to search at the forums and checked many threads found by google and didn't find way to unroot the phone from SD card.
I will really appreciate if someone can help me with it.
Thanks.
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Check out this video:
http://www.youtube.com/watch?v=32dOsaIrdEc
Same problem here, I try to conect my epic to odin and it just won't appear no matter what I do
Sent from my SPH-D700 using XDA Premium App
You can unroot by following the method in qbking77's video but remember it will not change your modem. If you have the EC05 modem you are good. If you have a leaked GB modem and wish to go to Sprint hope for a lazy tech that won't check your baseband.
Sent from my SPH-D700 using XDA App
http://forum.xda-developers.com/showthread.php?t=1027904
Sent from my SPH-D700 using XDA App
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
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Really, you can speak for all of sprint people?
I had to go through Asurion and pay $100 because they wouldn't work with my rooted phone when it had a physical defect un-related to any software issue.
I'll be more than happy to work with you to get my $100 back, other than that don't tell people it's ok.
What was the issue you might ask? My phone stopped communicating with any computer, same as OP. They blamed it on me flashing/rooting and therefore wouldn't work with it.
Sent from my SPH-D700 using XDA App
squshy 7 said:
here's a little tip,
WE DONT CARE IF YOUR ROOTED OR MODIFIED!
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Click to collapse
You must mean after Sprint makes them pay the $100 deductible. We were talking about warranty repairs which of course are considered void on a rooted phone.
Sent from my SPH-D700 using XDA App
It worked, thanks for the video, getting a new phone in a few days.
I've said this several times, so please take it to heart.
As service and repair technicians, our M&P (methods and procedures) states that rooted and modified phones DO NOT void any sort of warranty. This was just recently changed several months ago. It wast publicly announced for obvious reasons. Manufacturer warranty, I can't speak for that. But if you pay for TEP, being rooted DOES NOT void your TEP extended warranty.
Any sprint rep or tech who tells you otherwise and refers you to asurion is WRONG or MISINFORMED or LAZY. Please tell them and their manager to refer to their phone triage M&P.
Sent from my SPH-D700 using XDA Premium App
Actually, a point of clarification, our M&P never explicitly states anything regarding warranty, rather they hide that fact in verbage.
It states how to troubleshoot and repair a rooted device, and what "tier" it falls into (a quick fix/a free fix if you have TEP or 35 if you dont/a fix that needs claimed with asurion if you have TEP or screwed if you don't). Rooted devices (so long as there's no liquidd damage or accidental damage) fall into tier 2, which means a free fix at the S&R location if you have TEP or $35 if you don't.
Sooo...put 2 and 2 together..this means (implicitly) that root is does not void the terms of your extended warranty through TEP.
Sent from my SPH-D700 using XDA Premium App
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
Sent from my SPH-D700 using XDA App
kennyglass123 said:
Thank you for that Squishy...it seems a lot of techs didn't get the memo and try to get that $100 deductible. I am sure this info you provided will help a lot of people stuck rooted.
Sent from my SPH-D700 using XDA App
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No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
Sent from my SPH-D700 using XDA Premium App
squshy 7 said:
No problem
Well it's to keep their exchange rate down, I imagine. That bit of info doesn't come without forewarning, however. Sprint still strongly discourages it.
For instance, latest rumor I heard here is that if you own a 3D and go through HTC's official unlock method, your ESN is flagged in the system for things regarding free tethering and the like. So there is still risk assumed by rooting.
Sent from my SPH-D700 using XDA Premium App
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Makes me want to keep the Epic forever...lol.
I got my epic before the nexus s 4g came out so I just looked up here one day and bam. There of was perfect directions on how to root and do everything. Everyone has been so helpful especially the ACS team. If you wanna know how to get a free nexus through sprint pm me and ill tell ya how I did it. PS. Hope you get gingerbread soon.
All I can say is thanx this workefd in like 15 mins
Imma try tonite. When y'all called, did you mention the nexus by name, or just tiptoe around until they offered it?
Sent from my SPH-D700 using XDA App
All I did was I called Sprint *****ed about the epic and said that I wanna get on a new phone the lady said that's OK and she gave me a few to choose from and the nexus s 4g was one. I am using it right now rooted and all ****s amazing.
That's what I did sorry I can't respond to all to everyone I did not exspect to get over 200 inbox messages. Hahahaha. I did have 3 people that it worked for already
Was the photon n option?
Sent from my SPH-D700 using Tapatalk
nom303 said:
Was the photon n option?
Sent from my SPH-D700 using Tapatalk
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No nexus evo shift and some other ****y phone
What's the secret here??? Call and ***** about the phone being a pile.
Did u had to return the epic?
Sent from my SPH-D700 using XDA App
Why not just post how this is accomplished??
Hypnotic2010 said:
Why not just post how this is accomplished??
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Did u even read all the post?? Seriously????
Sent from my SPH-D700 using XDA App
lol i guess its a secret
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
Sent from my SPH-D700 using XDA App
lepapirriky said:
Well I just tried and they told me I have to go to repair center to diagnose the phone. Now I'm not sure if I wanna go there because that means I'll have to put my phone back to stock but if this really works I'll definetely do it.
Sent from my SPH-D700 using XDA App
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OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
Here's the Secret,
1. Sign up for TEP
2. Use the phone for two calls
3. Brick your phone on purpose by erasing the bootloader
4. send it in for TEP and request a Nexus S
lynyrd65 said:
OOOoooo, sounds shady and unethical.
Craigslist, (still shady but more ethical ) , ftw
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Like you never done anything shady and unethical
Sent from my SPH-D700 using XDA App
Hypnotic2010 said:
Why not just post how this is accomplished??
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Click to collapse
He wants the attention
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
Sent from my SPH-D700 using XDA App
austin420 said:
Just got shot down. Said I had I power button issue and ****ty service. They said I needed to have my epic replaced 3 times before I wo9uld qualify for a nexus. I'm pretty slick. I've gotten replacements for nothing before, and I didn't mention the nexus until she did. Instead, she made me a service ticket and told me to take it to a corperate service center, since I told her I had been told to call the hotline by a 3rd party store.
I guess ill try again another day.
Sent from my SPH-D700 using XDA App
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Got the same answer, I'm wondering if the op been thru repair center before and that's why they gave the ns4g but oh well..I'm still thinking if I wanna go thru all this trouble :S
Sent from my SPH-D700 using XDA App
Im sure it wasnt as easy as it sounded , any phone company giving you a free phone there will be a catch to it ..ohh well at least some ppl got their nexus 4g
well im already on my second replacement epic. so im gonna try and hopefully have some success ... eeeeek