Outlook Mail downloaded to my Pro only stays in my Inbox for a day or two before "disappearing" from the device. The mail remains in webmail on the server, but how can I keep the mail on my Pro? I see a menu option to "move" mail, but I don't see an option to create a new folder on the Pro. When I create a new folder on the desktop, the folder does not get created on the Pro after I sync.
Any assistance would be greatly appreciated!
Try changing the "options" for email in activesync - you are probably only asking it to synchronise the last few days of mail.
John
Disappearing when Not Syncing
Sorry that I wasn't clear. The mail is "disappearing" from my Inbox on the device when I retrieve mail wirelessly, not at the time of syncing. My sync setting appear broad enough not to impact the mail in my Inbox on my device.
Also, has anyone successfully added other folders to the Outlook tree on their device? I don't see any functions on the device to perform that. And, folders created on the desktop do not sync to the device.
even if you sync wirelessly your phone uses the activesync settings to dictate how it deals with your exchange server - have a go at changing the settings and see if I'm right
You can add folders by going to Menu...Tools...Manage folders. Hold down the stylus on the folder that you want to create a child to and a menu will pop up.
hope this helps
John
Solution for Folders
Thanks for solving my folders problem. The solution was so obvious, but I keep forgetting about the popup menu when pressing the screen (a wonderful and useful WM feature). I'm still struggling with the mail disappearing the Inbox.
Hi,
The HD2 is my first HTC-phone, i like it so far, but i'm searching for a way to sync more folders than just my inbox using Exchange/Outlook-mail.
On my old phone (WM 6.1) i could go to folder-options (or something like that, i'm using the dutch version) and was able to select and deselect more folders.
I cannot find it on this phone, is this a WM 6.5 or a HTC-sense issue ?
(or maybe my own )
Regards,
Martin.
Just got mine on O2 - cant find the option either!
Did you have any joy??
go into your outlook inbox..select tools, then manage folders, then you can check all the folders you want sync'd
I've selected the folders I wanted to Sync on both my GMAIL and Google Apps account but it only downloads messages from Inbox. How do you get it to sync your sent mail and other folders?
Has anyone got extra folders syncd?
I am syncing a lot of folders in Outlook with our Exchange Server. As twisted-pixel wrote then you need to open Outlook E-mail and select Menu, then select Functions and then Manage Folders. The options Functions cannot be seen on the screen and you need to scrool down to it (It took me some time to find it )
In the Manage Folders screen you are able to select the folders you want to synchronize.
Hello,
I made relationship with my Exchange 2007 Server. My inbox contains few subfolders. I set it in WMDC to sync. When I'm in old message viewer I can change folders and see all messages. But at Email tab at HTC Sense I see only main folder (inbox). Is it possible to set it, that will show emails from inbox and other subfolders?
Regards
Leszek
legrooch said:
Hello,
I made relationship with my Exchange 2007 Server. My inbox contains few subfolders. I set it in WMDC to sync. When I'm in old message viewer I can change folders and see all messages. But at Email tab at HTC Sense I see only main folder (inbox). Is it possible to set it, that will show emails from inbox and other subfolders?
Regards
Leszek
Click to expand...
Click to collapse
I don't believe there's a way to do this. I have the same issue myself, but it doesn't bother me so much. I just click on "Inbox" and then use the dropdown to select whatever folder I'm after.
A bit of a pain, but not too annoying.
Thanks for an answer
I'm fogetting to look into messaging. Just tab
Ok, maybe someone will find fix to that, beacuse it shouldn't be a problem to stream all messages into one virtual container.
Thanks for an answer.
I have searched for email problems but found none that describe my problem.
The problem is this.
1. Emails that have been read, but not deleted are removed from my HD2.
2. I get a notification that an email has been delivered. If i don't read that email, pick up my phone and so on. I can return to my phone knowing that i should have a message to read and find none.
I believe that what may be happening is that my emails are getting cleared down on every send/receive schedule.
Can anyone assist?
I am not saving messages to the SIM card currently.
I had that problem.
I guess that messages are deleted from hd2 when they are deleted from mail server
In other words, when you download them with computer for example, where you probably set it to: delete messages from server after they are downloaded, they are deleted from hd2 after next send,receive...
So I guess that these emails you would like to read them on your hd2 are deleted because in the mean time you or some software deleted them from email server
I find this happens if I empty the deleted items folder in Outlook on the Windows PC to which my HD2 is synched.
Disappearing email
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...
CRO_Misho said:
On HTC Touch HD, when I wanted to save an email, I have deleted it. In that way it stayed preserved in the "deleted items" folder.
However, on HD2 email is disappearing from that folder also, after it has been deleted on the server.
Is there any way to save e-mails permanently on HD2? Except moving it to the "drafts" folder...
Click to expand...
Click to collapse
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
samsamuel said:
find the email options screen that lets you set the storage location, and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Thank you for your reply, samsamuel!
I have tried to find an email option screen that you are referring to, but I just don't see it anywhere.
Could you please guide me to it?
TNX
sure, from home screen go mail -inbox -menu -scroll down to tools -options switch to storage tab and there it is.
Oooops, I 've missed the scroll down part.
TNX
hehe you aren't the first
Hi there!
I have the same problem, but this problem persists...
samsamuel said:
find the email options screen that lets you set the storage location,
Click to expand...
Click to collapse
Ok, done.
samsamuel said:
and on that page is the option to control when and how to empty the deleted items which by default is set to automatic on connect disconnect.
Click to expand...
Click to collapse
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,
Mano75 said:
Hi there!
I have the same problem, but this problem persists...
Ok, done.
Ok, switched to "Manually".
What I do (just for testing purposes):
1- I'm at home and using Outlook 2003, so from one email account of mine I send a short email to THE email account which is also set up in my HD2.
2- Once I see the email has been delivered, I force my HD2 to refresh and I receive the email.
3- Now I refresh Send/Receive in my Outlook. Fine, I receive the message too.
4- Finally, I refresh again (Send/Receive) in my HD2...
5- The email I had on my HD2 screen, is gone. If I go to my InBox folder, there's nothing there.
What's wrong? Although I know the server deletes the messages, why can't my HD2 keep a message that had already been received?
Cheers,
Click to expand...
Click to collapse
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.
samsamuel said:
thats because when you check the account from the mobile, it leaves a copy of the email on the server, and creates a copy in your phones inbox. When you check from Outlook on the pc, it physically downloads the email, thus removing it from the server, so when you check again from the phone, the inbox is empty.
You can alter outlook to not remove messages, but you end up with all your mail stored on your pop server, and the isp might not like it if it grows too large.
Click to expand...
Click to collapse
Hi there samsamuel. Thanks for your answer.
I understand this behaviour, but what I can't possibly understand is why the email is not kept in my HD2: I get the notification, I click to download it, hence, in that very moment a copy of the email is in my device. Then, why can't it be kept in my device if it was already there!?
It's fine if later on, it refreshes and it detects that there's no email in the server's inbox....but please, don't delete me the copy that I already had in my device! It has no sense!
Isn't there an option to keep these copies?
And yes, you're right, I don't want to alter my outlook, that would be a nightmare.
Cheers!
No choice for that?
Are you all happy with this email behaviour?
..I'm asking because there seems not to be a solution for this...
Up...
I'm having the same problem man... it's giving me the ****S. How do I put android on this PoS HD2?!
figured it out...
Open inbox > Menu (scroll down to tools) > Options > Click your email account > skip through all the bull**** until you get to the "Email Setup, automatic send / receive & dowload messages" drop down boxes screens, Hit "Advanced Settings", then change the 'When deleting messages:' from delete them off the server to keep them on the server.
Stupid WinMo.
Try an email account that supports IMAP. Some providers allow POP3 or IMAP so you might not have to change accounts.
I don't like the way IMAP looks in Outlook, but it works much better across several devices. I have two PCs and a couple of phones. No matter where I am, each device always reflects what is ACTUALLY in my email online. It took a little adjusting to, but I think it's much better. In Active Sync/Windows Mobile Devie Center, I no longer have Outlook set to synchronise with my device. Try signing up for a free Gmail account and try it on your phone and in Outlook on a PC and see what you think...
Somehow found what seems to be the problem...
inbox - tools - options - accounts tab - choose your account - edit account setup - click next until:
Automatic Send/Receive:
[Every 60 minutes]
Download messages:
[From past 3 days]
Change this from past 3 days to All messages and voila!
It's seems to save space by providing you only with latest e-mails. Make sure to do the Storage options mentioned earlier!
Is there a way to synch ONLY the 'sent items' folder via ActiveSync or do you have to also keep copies of the various messages from Outlook also on your phone?
Bump. Anyone?
connect phone to pc, on pc open windows mobile device center, click mobile device settings - change content sync settings - email sync settings - untick the folders you dont want and tick those you do (sent items in this case)
Sorry, I think I didn't express that well. I want to synchronize only the sent items from my phone to Outlook on the desktop so that I can preserve any replies I send from the road while having the original message downloaded to my desktop when I return home. The settings you describe will only synch MS Outlook items with the 'Outlook' folder on my PC, and the accounts I set up on my phone do not appear in the folder tree to be selected. So that configuration won't work for me.
It seems that no combination of what I want is possible with the current software, yet I can't believe I'm the only one with this need.
Let me explain.
I use Outlook on my desktop and only use the phone for reading and replying to messages on-the-fly. Knowing that I will have a copy of the POP message on my laptop (which serves as my home pc also) when I get back at night, I only want to file and keep a copy of any replies I make from the road. My hope was to have any sent items uploaded to my laptop, I can run rules on MS Outlook to autofile to their respective folder structures, and I'm done - both received POP messages and their corresponding replies are preserved.
I own a copy of FlexMail, but it won't synch with Outlook, so that's not a solution. And there doesn't seem to be anything else out there that'll do what I need.
Any thoughts?
Bump. Anyone?
Guys, just to reiterate the question...
How would you get (move/copy/backup) messages from the local email accounts you set up on your HD2, to your Outlook PST on the desktop?