Database Users

SOLVED - HSDPA in London, UK not staying connected, hard to find... see later post

I had a quick search for HSDPA and connect to HSDPA but couldnt find a solution to this problem (if it is a problem...)
I get awesome reception with my phone. At home (in the sticks/country, quite far from another town or city) I get E reception usually 2 bars to full... this is connected to gprs or just on the phone with data connection turned off...
My problem is that when I head toward and am in London I get the H signal which holds for a few seconds at full strength then my phone seems to lose reception altogether and when recption returns its back to either E or G... I am hoping its something I am not doing in the settings or that H reception in London is generally not good... I have H enabled in the connection settings and data connections in advanced config... is there anything else I can do or should be doing...? Is H recption in London generally bad (any other experiences please let me know, perhaps a street in Central London where it might be great so I can go there and test my phones H reception, I go to Oxford circus at least 2 times a week or so)? Thanks in advance...

Thats O2 - I get alot of switching too, You dont seem to have move very far for the bars to go down when the H symbol is up, then you get an E and sometimes a G - I had this with my old phone too so I dont think it is the fault of the x1.
I dont think O2 3G/HSDPA network is very good.
I did hear that some carriers simply piggy backed their 3g stuff on top of their old 2g towers but 3g range is not so good so you get this switching problem until they add more towers.

Thanks Scote... that makes sense I guess but is a pain... I am going to try to get a replacement sim to see if that makes a difference as mine is about 4 years or more old now... much appreciated.

Ok this is just an update in case anyone else has a similar problem. I called O2 and asked them about it.. after a bit of transferring the lovely lady on the line tells me I have an older sim and need to get it replaced and to make my way to the nearest carphone warehouse shop (my account holder) and they will upgrade it for free... nice... so I am off to see the wizard, the wonderful wizard of 02...

Can't see how changing SIM would affect anything... sounds like she was telling you what you want to hear...
Have you tried flashing to the most recent radio per my sig?

akp99 said:
Can't see how changing SIM would affect anything... sounds like she was telling you what you want to hear...
Have you tried flashing to the most recent radio per my sig?
Click to expand...
Click to collapse
Possibly, but its free so doesnt hurt to try... I have not flashed a new radio yet... will try it though if the sim doesnt work out... I gather the radios are in the ROM section of the x1 board?

try a new radio, i get it a lot and have the latest 02 sim.
also i think 3 (the network) is using o2 stuff so that might be why there 3g reception is not great.

Ganondolf said:
try a new radio, i get it a lot and have the latest 02 sim.
also i think 3 (the network) is using o2 stuff so that might be why there 3g reception is not great.
Click to expand...
Click to collapse
I will try out the radio that Akp99 has and see how that works... what radio do you have Ganondolf?

Ok after transferring the new sim card into my phone I noticed that I could access edge in more places in my house where before I would get edge in the living room say and the study but not in the bedroom or kids play room for example and it was a stronger signal too... I went for a trip into one of the towns near my place (a 15 minute car journey) and the first thing I noticed when I went to make a call was that I had an H and all the bars were up. This was great as I didnt even realise that this town had HSDPA capability... woo hoo... so now the test will be on Monday when I go to London and see how it does.
FYI I did not flash a new radio just changed the SIM... apparantly (not sure how true this is) my old card was a 2g (I have had it for about 4 years or so) and this new one is a 3g which they tell me would make the difference... further updates to follow...

Ok I have a solution to this problem...
I phoned O2 and was put through to a customer services rep. I told them that my sim was a few years old (up to 4 or 5) and that it was not connecting to HSDPA services as it should, the lady said that my old card was a 2g and I needed a 3g card so she made a note on my account and told me to head down to the nearest CPW store and get a 3g replacement free of charge. I have NOT flashed a new radio yet... yet... perhaps later if their might be benefits to the new one... Almost immediately I noticed that the E service was stronger all over my house... I could get full bar service pretty much anywhere, where before I was getting 2 in most places. I even noticed H service in my living room which had never happened before...
Going into London today I noticed as soon as I got out of the car that I had full bar H service... and wow is it quick. I had it everywhere I went in Central London with the bars dropping to 2 when I was walking between some very tall buildings on Oxford st. So it looks like the sim card does have a direct impact on the ability to pick up a service... and I am just tickled as a pig in mud that its working full capacity...

I have radio version 1.10.25.18
I have not flashed the radio. Also have o2 3g sim
I noticed that although i have H a lot in 3g areas, but a lot of the time when i send texts / access the net it jump back down to E or G but will stay on H if left on standbye or if i receive texts / calls.
when i make calls it seems to stay on H but hard to tell as forget to look

Problem with Hero on T-mobile UK

Hi!
I have the handset for few weeks and for couple of days I have a problem at the times to connect to internet. Look like Hero try to send data but there is problem with downlink. Some times when you turn off and on the internet it seemsd to be working at the times ....
I have already updated the software to the newest from T-mobile but still the same problem.
Any ideas ???
Thx

Well i have the same problem with Telus in Canada I thought it was a network problem but now you have me wondering if it is a defect.

same here on T-mobile UK in London... I noticed a reboot solves the problem most of the times... But I am not too sure why it happens in the first place. I noticed it seems to happen in very crowded locations rather than when I am somewhere with not too many people. Every time I install a new radio I hope to see the problem disappear, but it never really does. Quite disappointing... :-( Hope for a fix in the near future though.

I've been getting the same problem.
The HSDPA icon will change to 3G, then the connection will stall completely. I'll have to put the phone into airplane mode and back again to restore it.
T-Mobile tried fobbing me off with my contract didn't allow high speed data, to the next person telling me to just try it in a different post code, they're not aware of any problems, with finally the most recent tech support person telling me T-mobile is aware of a HSDPA and 3G problem that should be fixed in 5 days, please bare with us.
W*nkers.
I definately feel like I've bought a red herring with this phone. Or should have at least got it straight from HTC. I'm reluctant to put a new ROM on there so soon after getting it.

In Canada it seems like it is a network problem. I went out of town about a hour and data worked, came back and it did not work. Phoned and was told it is a network issue and to bear with it they are fixing the problem in a couple days. It seems odd that the same thing is happening in two different across the ocean at the same time though. Who knows if it is the same problem though.

I have the same issue with Orange till this weekend when the phone won't work on 3G at home at all even though it gets a signal. The 3G netwrk is down in my home cell area for a week so I'm stuck on 2G. 2G speeds on some sites are even better than 3G as it doesn't stall on the downlink.

I had this issue but it seems to be OK now. Probably a network issue.

Hi !
It look like the blame is the simcard
Someone suggest something and it give me idea. I have put bit of paper betwen simcard and the thing that hold it and then just a bit on top of it and does seem to have problem. It look like Hero have very sensitive simcard holder
Good luck

All fine here!
I'm in south London, UK and never seem to have a problem with the internet. I'm extremly impressed as on my bus journeys I frequently stream like radio without much problem. I hope things improve.

I'm also in south east london
I get awesome speeds with HSDPA, but not so great with 3G.
I generally stream from last.fm and it pretty much stalls when on 3G. Web-browsing on 3G alone is also not that great for me.
This sounds like it's more a problem with the coverage than the phone though (althoguh it's interesting that a reboot/re-enabling mobile net fixes it).
Couple of things to try:
1 - Download a speed-test and see what speeds you're getting.
2 - Check coverage here: http://www.t-mobile.co.uk/services/coverage/street-check/

im having problems to , i spend half the time on Wifi and only use mobile network if im out and about, but im barely getting 3g and im in heart of england (birmingham)

Signal Problems

Hey ive had the HD2 for a little under 3 weeks now and i struggle to actually find a signal on the device.
According to voda my area has full 3g network coverage and when i tested my sim in my old N97 i indeed recieved a full signal.
I've sent many emails to both voda and htc but none have been replied too.
I was just wondering if this was just me or is anyone else finding problems recieving a signal also?
and if so is the a fix for this at all?
any info would be appreciated

Hi there,
What radio do you have on your device? To find this out reboot the phone and watch the screen carefully at the bottom.
Get yourself a pen and paper and write down the series of numbers that comes up starting with R. Once we know that ....
Also being in Macclesfield, are you in a low signal area or dead signal patch? Used to happen to me a lot when I was in oop there.
WB

R - 2.05.51. 05~2
(~ because it was a squiggily line lol)
and no i get full coverage when i put it into my other phone so thats why im lost =/
and thx

Im going to flash the radi rom of this now and see if that works =)
i laughed so much when it came up with the "we hacked it" screen XD
*update*
ok i have actually picked up my 3g signal but its only 1 bar, but I HAVE A SIGNAL!!!

Good news! You have already gone down the route I was going to suggest.
WB

Ah i see well i wouldnt of thought of it if you hadn't asked for my radio version =)
thanks for the help much appreciated

GSM/WCDMA issues Vodafone Australia

Hi, most of my details re an issue are posted in the dev thread in the LeeDrOiD entry, basic issue is that my new DHD has been suffering from 'issues'
I am on Vodafone Australia and at the moment the network service sucks, and I have lodged complaints with them and the TIO as regards this.
My main issue is that calls went straight to voice mail and also lots of dropped calls, I have spent days and just now 7 solid hours trouble shooting, I have used 4 phones, 2 sim cards and have built/cleaned/rebuilt my DHD so many times I do not wish to think about it. After each build I could neither dial out or get calls.
For what it is worth, Vodafone say it is a network glitch, but I have now discovered what 'may' be causing the issue, I will need other non Vodafone peeps to try contact me tomorrow to confirm.
The 'fix' so far is to only enable GSM, it is set to GSM/WCDMA by default, either WCDMA or GSM/WCDMA make the phone fail, selecting GSM WORKS!!!
I have loaded and unloaded so many radios thinking that may be the issue, questioned each application I load as regards its impact and all it is looking like is a bloody setting that for some reason worked and now doesn't.
Let's see how vodafail answer this one...
Might be worth noting for your own testing at some point....

Could be you have poor 3G coverage at your area. The phone will then try to force 3G if it sees a tiny signal. This can cause loss of all connectivity. This happened to me once I was at Perth Airport. I'm with Optus and could not get make any calls or text if i had it on 3G. GSM only worked fine.
Could also be the phone handling changing from 3G to 2G very poorly. Never had this problem in Sydney though.

I agree with the guy above, I live south of you guys with no 3g coverage and for the first few weeks I had it in auto select and it was on 2g all the time. I use leeroids v1.4 with the radio recommended in the first post.

Hi silashack,
I am having exactly the same issue with my Standard UK Desire on Vodafone.
With WCDMA/GSM enabled the phone drops all the bars of service, then it will come back to full service but you cannot make or receive calls/txt messages or use the data connection.
Spent an hour on the phone with 1st level support and got nowhere (no surprises). I have a mate here at work with me, same phone, with VF as well and he is having the same issues as me, and they started at the same time last Thursday.
Do you think it could be a service fault?
Edit: No root here, just standard ROM. Come to think of it, there was a small update here a short while ago....

I am reading in a few places around the globe that these issues are NOT even country isolated, I thought it was just (possibly) Vodafone AU, but I have seen the very same issues mentioned on Vodafone UK and also Orange UK, T-Mobile and a few others, I do not even think it is isolated to the HTC Desire HD.
Would appear there is a global issue and it may be a while before the truth comes out
Well that one's for the tin foil hat brigade to play with...
I would have no issue if the feckin thing dropped to GSM and worked, moving back to WCDMA where available, but to just stop working is just not acceptable in 2011 FFS

silashack said:
I am reading in a few places around the globe that these issues are NOT even country isolated, I thought it was just (possibly) Vodafone AU, but I have seen the very same issues mentioned on Vodafone UK and also Orange UK, T-Mobile and a few others, I do not even think it is isolated to the HTC Desire HD.
Would appear there is a global issue and it may be a while before the truth comes out
Well that one's for the tin foil hat brigade to play with...
I would have no issue if the feckin thing dropped to GSM and worked, moving back to WCDMA where available, but to just stop working is just not acceptable in 2011 FFS
Click to expand...
Click to collapse
As you guessed in an earlier post, it's definitely network related. H4tch3t over on one of the .za forums reckons he's solved it, and it's a mission I'm about to embark on as well (because not having my phone running at full capability is annoying as hell).
You can read more at hxxp://mybroadband.co.za/vb/showthread.php/320427-HTC-Desire-HD-voice-calls-on-the-Vodacom-network-not-working (replace the xx's tt, apparently I'm too new on xda to post external links)

Vodaphone wcdma not working
Yeah I think you guys have nailed it this is nt an issue that can be fixed by the user it's a problem with the networks maybe a satellites gone down or something but one things for sure we will be the last to know

re
I just got the same issue in Sydney with Vodafone. My DHD worked fine yesterday morning. But afternoon, I can't make/receive any calls.
The mobile signal bar is full. But still.
I changed to GSM only. the phone call works fine.
I would call vodafone to check it.
they give me another reason to change to another operator.

sounds like congestion.

s4 data connection issue comes from my 9505...

Helo all..
I just brought that phone s4 9505 lte version for 1week ago. And at that time I did not find any issues on my phone. As u know I only checked using wifi and play games. It seems to work well everything. But today I am realized that something wrong in my galaxy s4 particularly when I use data network. The main problem is in the H symbol that always appear in the top of the screen with 2 sides arrow. When I do nothing with my phone or idle for a short while, the data connection suddenly stop working which means u can not browsing at all even making a call and texting. So the only way is to refresh the network or change the mode or restart your phone.
I dont know why it always happen in my phone many times. I have tried to refresh network and change the mode then give back to the wcdma mode. It occurs same issues again after a couple hours. But I did not notice where I use gsm mode.
About my signal is good. No drop signal at all. But I always encounter that problem. Maybe anyone who has the same issue .. plz inform then we can try searching out the solution. Thx

Addition information.. I buy this phone from singapore comes with official local warranty.
Actually. I have not tried to change another provider and I hope this cell is not fault factory.
I will try with different area and provider first then decide possibility

hendranata said:
Addition information.. I buy this phone from singapore comes with official local warranty.
Actually. I have not tried to change another provider and I hope this cell is not fault factory.
I will try with different area and provider first then decide possibility
Click to expand...
Click to collapse
Are you on vodafone? There is quite some discussion going on in german forums where the lte - 3g change seems to be problematic when on vodafone network with the i9505. If so you might want to check forums like android-hilfe.de or so. Btw. Im in switzerland on provider swisscom and have the same problems. Data connections drops completely every few minutes. Very annoing.

skorner said:
Are you on vodafone? There is quite some discussion going on in german forums where the lte - 3g change seems to be problematic when on vodafone network with the i9505. If so you might want to check forums like android-hilfe.de or so. Btw. Im in switzerland on provider swisscom and have the same problems. Data connections drops completely every few minutes. Very annoing.
Click to expand...
Click to collapse
Yes I notice in other sub thread there are quite a lots number signal problematic. Yet in my case is different from that case..
I just tested set into wcdma mode along night and until now it still work perfectly. This problem can not be predicted when it will occur. Sometimes I browse internet for 2 hours..afterwards my phone can not be used completely even testing and calling. I hope this is a provider caused.