Database Users

Bricked my mytouch. But I have insurance! ( I think wrong spl was culprit)

Hey I was planning on jumping over to a hero rom and it said that it needed the SPL 1.33.2005 and since I had 2003 I thought I should upgrade. So i downloaded the file and named it update.zip and after a reboot the phone would not turn on anymore. Charging it would leave it with the orange led at the top, and holding the power button would make it a red light flash and power + some other button would make it blue but none would start the phone.
Dilemmas
1. Placed sim card into old Motorola Rizr and phone would be on loop for start up screen
2. Phone came with a NEW sim card which I never used so I placed that in the old phone and it would say "insert sim card" So I guess i need to do something for it to work?
3. Battery was replaced by employee when I went in yesterday morning.
4. I am not an authorized user on the account (I'm the son) so I wasn't able to order a new phone to be shipped to me. I am planning on going in a couple of hours if a solution does not come up.
They said to get authorized user in and ask to get a replacement sent home but did this void my warranty? What should I do?
I downloaded the "SPL" from here. I chose the engineering one. Maybe I did the process wrong or something, I have no idea. This is what I deserve I guess.
Lastly, can I get the phone replaced directly from a store instead of having it shipped to me?

sounds like a brick to me, I'm sure you can get a warranty replacement. when you or the account owner call tmo and complain don't mention rooting or updates.

Thanks for the quick response. Is there any way that they would know what happened to the phone when I send it in? What i'm mainly worried about are my contacts. I tried to put my contacts from my sim onto my old phone but the phone wouldn't start. I know the contacts are on the old phone though but the phone won't let me do anything with it unless there is a sim card in there and mine isn't working. Can my new sim card that came with phone work on the old Motorola RIZR? Do I need to activate the sim card?

if you logged into your google acct on your phone it sync's all your contacts, calendar things like that so if you did log into a google acct when you started the phone just goto gmail.com log in and hit contacts on the left
also they can figure out what you were trying to do and thats why they tell you when you order your replacement "if your warrenty is void (which it is) they can charge you a $399 restocking fee"
remember they arnt in the business of giving out free stuff but good luck :/
but if you have INSURANCE where you pay every month you can go this route... smash your phone so no one will be able to tell what you did.. pay the $50/$100 deductible... and get a new one then you dont have to chance the $399 but its up to you

That is what I assumed ^^
I called them earlier thinking it would be replaced but according to my insurance, they only cover theft and physical damage and I must pay the deductible of $130 (wtf, that is higher than i thought) and for actual damage to phone (no physical or water damage) like unresponsive, won't turn on, etc. has to be done through t-mobile.
So now I know that my previous rom on there was the cyanogen something so does that void my warranty? What should I do to the phone that will not let them know what happened?

geahboi said:
you could try to fast boot the mytouch 3g boot image using these instructions here(taken from:http://forum.xda-developers.com/showthread.php?t=547133)
"Original T-Mobile MyTouch 3G Splash Image (Thanks Haykuro)
Download it here
Code:
fastboot flash splash1 splash.nb"
You would this using fast boot via your pc. Then you could send that sucker back, maybe. I hope this helps and I'm so sorry to hear about your phone.
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I was trying this method but it looks like I need to start the phone to find out some info so I can make the gold card ( someone told me to try to fastboot it via the pc so I can at least get to that screen where i can install the update.zip so i can put in a rom)
mr_black03 said:
you should be able to add insurance b4 the 14th day! if they wont let you...
call them today, say your phone wont power up, fake your way along with them in trouble shooting, then when they say send it back, touch the battery contacts under the battery (on the phone not battery) to a higher voltage source (ex: lattern battery) you should hear a pop, and the phone will not boot, and you are good! send it back and they will send you a new 1 tada you winz.
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This will be my plan 2... will it work fine?

hell yea fry that facker, no doubt it will be a legit warrenty repair/replacement

phatmanxxl said:
hell yea fry that facker, no doubt it will be a legit warrenty repair/replacement
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I'm coming from another website where sarcasm runs rampant, I'm not sure if this is sarcasm... hahaha.
So should I fry it?

any recommended easy ways that you guys suggest? I don't really have a "lattern lamp" or a lantern lamp which I'm assuming it is. Without killing myself.

you could try a 9 volt battery or just tape some wires to a car battery would be better. this is totally up to you, this is so they won't see that you been "modding"
if you wanna get creative, see if you can do it through the charger port so you can say you left it charging over night and it was very hot to the touch in the morning. you went to turn on the phone and it was unresponsive. that's been known to happen with phones once in a while.

I got it, take a usb, plug the small side in the phone, pull the large end off, shove the exposed wires in a wall outlet, watch it squirm.

phatmanxxl said:
I got it, take a usb, plug the small side in the phone, pull the large end off, shove the exposed wires in a wall outlet, watch it squirm.
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LOL that is hilarious. Won't that also fry my charger?

Most likely I'm going to try the car battery + wire to the metal contact. I'll let you guys know how it goes. I should be getting my phone next week and I'll be returning the defective one promptly after. Hopefully I'll still have the one touch root. I heard that t-mobile has caught on to that and have revised the newer phones to not allow that.

Funky_Fred said:
LOL that is hilarious. Won't that also fry my charger?
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yea It probly will fry the wire too, m I wouldn't use the htc usb but an extra cheapo standard to mini. I got like ten of them laying around the house here. lol I wouldn't be surprised if the phone melted or caught fire if you tried running 120. volts through it.
let us know how it goes.

Vibrant USB Connection Issue

Hello XDA Community!
I made a post about this issue before, but have more details so hopefully someone can help me figure out this issue.
My phone even when unplugged from my PC continuously says USB Connected/ USB Debugging in the notification menu.
Also, when I try and reboot the phone, instead of booting even to the Vibrant logo screen, the loading circle continuously blinks on and off, without actually booting.
As I type this, I am not holding down the power button, and the loading circle is blinking on and off by itself....
I used to be able to turn the phone on into recovery mode in the past, but now when I try to reboot into recovery I get a big yellow picture that says "Downloading"
The only way the phone will turn on is if it is plugged in.
I am fairly certain that this reboot issue and the USB issue are correlated in some way.
Did anyone else have this issue with their phones? And if so, how did you solve it?

Another thing I have just discovered...
When the phone is on and idle, the USB Connection notification will constantly blink on and off, which is why I think the phone would do the same when trying to power on!
Is this a hardware issue or a software issue?
I have not flashed anything in a very long time before this issue started happening so I believe a restore is unnecessary .
Someone please help me! This is very annoying, not only do I have NO notification bar because of the constant USB Connection notification turning on and off, I cannot turn on my phone at all unless it is plugged in!
ACK!

Take it back
I carry the insurance, so personally if this was happening to me I would not even mess with it. It sounds like you have a genuine problem with the phone and it needs to be replaced.
If it is possible to do try a nandroid backup of your phone to make getting back to where you are on your new device easier. Then take your phone back to stock with the recovery image here -->
http://forum.xda-developers.com/showthread.php?t=734475 (Thank you justanothercrowd)
One you have a stock device see if you are still having the issue. If you are take it back as defective. Even if you don't have the insurance, that sounds like a factory defect and should be covered by the factory warranty. The insurance just makes the process easier and makes sure they just give you a swap out at the store rather than having to wait for repairs. It also covers things the warranty does not, such as screen breakage - which is the specific reason I carry the insurance.

Ah crap wish I had insurance.... Do I have to do that whole odin procedure or is there a one click un root procedure as well?
Sent from my SGH-T959 using XDA App

Nevermind i just read through that link you posted. So when i go to a t mobile store do i have to unroot or can i just hide my root applications until i get a new phone?
Sent from my SGH-T959 using XDA App

I actually have not had reason to go back to stock, or even use odin yet at this point. My only roms were .zip files that I flashed via clockwork recovery.
I would say that your best best it to just follow the instructions on justanothercrowd's thread very carefully and deliberately. You are already having issues with reboots and your USB port, so this is not the time to deviate into experiments.
So to cut you off and just answer you next three questions:
Q) Can I just . . .
A) No! Just follow the directions exactly.
Q) But can I . . .
A) No! Just follow the directions exactly.
Q) Do I have to . . .
A) Hey look, Just follow the damn directions exactly!
Sorry, I can't help much beyond that. You chose to modify your phone and risk that you would not have issues, just like the rest of us here. In your case you did have issues. Now you have to get it back to stock so they don't have any reason to claim you caused this or that your warranty is void. I hope all goes well and it works out for you. Let as know and keep us posted. Good luck.

Lo N Slo said:
Nevermind i just read through that link you posted. So when i go to a t mobile store do i have to unroot or can i just hide my root applications until i get a new phone?
Sent from my SGH-T959 using XDA App
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Click to collapse
We must have been typing at the same time LOL.
There is a thread on unrooting, and basically it is just deleting a few things. After doing this you should not have any non-stock applications on the phone and there would be no reason to think it was rooted unless they went digging on the file system. Personally, I would delete those telltale files just in case, it looks a little suspicious to bring in a phone that looks like it has not been used since you bought it, but they have no proof you did anything and you can claim that you first did a factory reset to see if it would fix the problem.

Just want to keep this thread going, as I am having the exact same issue as the OP as of today. It happened out of the blue, and I haven't flashed anything new to my phone since JI6 was released, other than that, it's just a stock, rooted phone.
Hoping someone has an idea, but I will likely get it replaced under warranty, since the GPS has never worked either.

damnit damnit damnit I really wish I had warranty.
Random question about clockword mod recoveries.
If I were to do a backup right now, and save that file to my computer, could I restore that file later on a different phone after I root my replacement?
I don't have that many mods flashed, and I know all of the apps can be synced, but still it would be sooo convenient .

I believe that is how it works, so yes. It should be no different then when you clone a hard drive to put the image on multiple computers for easy distribution.
It is (just like the cloning metaphor) hardware specific. Just like I could not purchase a upgrade computer and expect a cloned image to work, don't expect to create a Vibrant backup and restore it on a Captivate.
That said, you should be able to restore your backup to new (identical) hardware.
By the way, what is the warranty on these? I thought it was a year for defects. I didn't think the Vibrant had been around long enough yet for anyone to be off warranty.

it should be a year, but there was also the option for a purchased warranty. I did not purchase a warranty, so I should be good on just my manufacturer's defect warranty

Being discussed here:
http://forum.xda-developers.com/showthread.php?t=817643

worse then soft brick, HELP!

ok so basically i installed a custom rom, great.. not really.
it wouldn't connect to a network, my usb failed and countless other things were missing.
fine and dandy, rom manager asked me to do a backup of my original rom so i'll just load that... file unloadable.
great.
Miraculously i managed to get a new rom on my sd card and installed it.
got stuck at bootscreen then loaded in to a black screen that only showed the notification bar.
by now i've gotten pretty flustered and figure a battery pull should re set everything and let it load up fine (after all i'm a previous bb user lol)
but no
no, now my phone won't even power on.. even when i plug it into the wall to charge the screen stays black.
holding any button combination doesn't work..
its literally a brick.
is there any way to fix this?
so far all i've found are fixes for "soft bricks"
sounds like i'm a little past that stage...

Ok, take out the battery, sim, and sd card from your phone. Now with the battery out, plug the phone into the usb and connect to pc. Now, while holding down the volume up/down at the same time, but NOT the power button, put in the battery. And there you should have download mode, odin away.
Good luck.

kylecore said:
so far all i've found are fixes for "soft bricks"
sounds like i'm a little past that stage...
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Click to collapse
I'll give you $100 for it, PM me

Telanis said:
I'll give you $100 for it, PM me
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well i had just bought it that day so it was covered under warranty.
i took it back and told them the upgrade to 2.2 did it.
they gave me a new one no questions,
it also helps that i work for them and am their tech guy so they would have given me the phone to try to fix had it been a customer lol.

kylecore said:
well i had just bought it that day so it was covered under warranty.
i took it back and told them the upgrade to 2.2 did it.
they gave me a new one no questions,
it also helps that i work for them and am their tech guy so they would have given me the phone to try to fix had it been a customer lol.
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Please stop scamming...

Its "worse than", not "worse then"

grennis said:
Its "worse than", not "worse then"
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This too...

Stuck in bootloader --> Volume down is broken/stuck

Edit: Im stuck in bootloader with the only option to press power on is fastboot. and from there i cannot select any options because the navigation is broken. Im looking to restore it to factory so i can take it to the sprint store to have replaced. Please help me! Most likely an autorun from fastboot or a computer pushed through usb command promt that i can take over the phone. PLease HELP!

Have you tried the ruu? Its an executive file that you run from your computer and it restores your phone to stock. I've never had to run it so I cant tell you the exact details of how it works, but that could do the trick. I think there is a way also via using fastboot commands, but someone more intelligent then I will have to provide you with links. Also have you tried putting unrevoked forever s-on on your sd card and naming it PC36100.img then butting into hboot and letting it scan for that? Once it finds it, it should flash it on its own, then once youve done that, you can pull your sdcard again, delete that PC36100.img and put the PC36100.img that returns you to stock on your sdcard then boot into hboot again. It should find that image then flash you back to stock.

Ill try that. My down button is definatly either stuck, disconnected or something. When i press the up button and power it will Vibrate 5 times.
Ok i got the zip to load but my down and up buttons do nothing. is there a way i can have recovery auto run? or edit the hboot so that it automatically runs the recover.img?
Update: It's stuck in bootloader i guess... I restart and the volume down is stuck im pretty sure so it always goes to that. I have it hooked up to my computer, can i push commands through usb to it in bootloader menu...
Fastboot
...
....
Sim-lock
etc.
my only working option is to click power and have the fastboot initiate and then give me an option [1] ........ that i am unable to highlight or get to because of the stuck down button.

y0ungcitty said:
Ill try that. My down button is definatly either stuck, disconnected or something. When i press the up button and power it will Vibrate 5 times.
Ok i got the zip to load but my down and up buttons do nothing. is there a way i can have recovery auto run? or edit the hboot so that it automatically runs the recover.img?
Update: It's stuck in bootloader i guess... I restart and the volume down is stuck im pretty sure so it always goes to that. I have it hooked up to my computer, can i push commands through usb to it in bootloader menu...
Fastboot
...
....
Sim-lock
etc.
my only working option is to click power and have the fastboot initiate and then give me an option [1] ........ that i am unable to highlight or get to because of the stuck down button.
Click to expand...
Click to collapse
all you need is fastboot mode, from there you can run the RUU

xHausx said:
all you need is fastboot mode, from there you can run the RUU
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What driver do i need for the device?
For some reason its not showing up as ready to do it.

The htc sync drivers
y0ungcitty said:
What driver do i need for the device?
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Sent from my PC36100 using XDA App

Both my volume keys are broken so I took my evo apart and used a thin metal to push the spring that controls the keys and load up a nandroid. Hope this helps.

alexisprz said:
Both my volume keys are broken so I took my evo apart and used a thin metal to push the spring that controls the keys and load up a nandroid. Hope this helps.
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Load up nandroid?? im so out of the whole evo scene. can i have a link or procedure.... sorry for being a big noob.

If I can remember, running the stock ruu exe will do everything for you without any need for you to do anything with the phone to help it. Just make sure you have the htc sync program installed. Next make sure the phone is on and running (not in hboot or recovery). Plug the phone into the computer with the data cable. Make sure it's only in charge mode. Run the ruu exe. Be patient because it might take some time to start up. Make sure you have nothing running in the background on the pc. No antivirus or anything and I do mean anything. Don't touch or move the phone or cable while the ruu is running or you might risk bricking the phone if the connection between the phone and pc is interrupted. Don't let the computer go to sleep or standby. Make sure your phone's battery has a full charge. The ruu will make the phone reboot into upload mode. Then it will upload all the stuff the phone needs to be put back to factory. It might reboot the phone a few times. This is normal. You don't have to worry about the broken volume buttons interfering with ruu.
Lastly, make sure you remove your sd card before you get to the store to let the tech check it out. Don't offer any additional information. Just tell them the volume buttons stopped working and you did a full factory reset before you got there.
After running the ruu, don't sign into google account so your personal information won't be on the phone and none of the programs you bought will show up in the market. You should have a backup old phone with you so you or they can activate it for you in case they want to keep or swap it out. If they give you a refurb, power it up and test it at the counter to your satisfaction BEFORE you leave the counter and store. I noticed something wrong with the refurb they gave me and I'm glad I didn't walk away. The tech fixed the problem with the refurb (uneven backlighting on the screen). I was able to use my old screen with the refurb's guts and my screen didn't have any flaws in it.
You do what you want but this is my suggestion based on my experience with exchanging a defective phone. I have full insurance and or tep so it was a hassle free experience.

herbthehammer said:
If I can remember, running the stock ruu exe will do everything for you without any need for you to do anything with the phone to help it. Just make sure you have the htc sync program installed. Next make sure the phone is on and running (not in hboot or recovery). Plug the phone into the computer with the data cable. Make sure it's only in charge mode. Run the ruu exe. Be patient because it might take some time to start up. Make sure you have nothing running in the background on the pc. No antivirus or anything and I do mean anything. Don't touch or move the phone or cable while the ruu is running or you might risk bricking the phone if the connection between the phone and pc is interrupted. Don't let the computer go to sleep or standby. Make sure your phone's battery has a full charge. The ruu will make the phone reboot into upload mode. Then it will upload all the stuff the phone needs to be put back to factory. It might reboot the phone a few times. This is normal. You don't have to worry about the broken volume buttons interfering with ruu.
Lastly, make sure you remove your sd card before you get to the store to let the tech check it out. Don't offer any additional information. Just tell them the volume buttons stopped working and you did a full factory reset before you got there.
After running the ruu, don't sign into google account so your personal information won't be on the phone and none of the programs you bought will show up in the market. You should have a backup old phone with you so you or they can activate it for you in case they want to keep or swap it out. If they give you a refurb, power it up and test it at the counter to your satisfaction BEFORE you leave the counter and store. I noticed something wrong with the refurb they gave me and I'm glad I didn't walk away. The tech fixed the problem with the refurb (uneven backlighting on the screen). I was able to use my old screen with the refurb's guts and my screen didn't have any flaws in it.
You do what you want but this is my suggestion based on my experience with exchanging a defective phone. I have full insurance and or tep so it was a hassle free experience.
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I already have a pre activated but i cannot get the phone to start without going into the Power+Down Menu... Can i run RUU from that? im not able to get it running on Android

I don't know. Something worse could happen but there's also a chance it might work. I am guessing ruu would tell it to reboot into upload mode. If the phone couldn't get into that mode the ruu might stop. This is just speculation. If you knew that the tech wouldn't bust you for having root, then I'd say to just take it in. It's a big risk in my opinion.
I don't know if there is a img file to fastboot flash a stock recovery. I don't know if that would help. Need to figure out a way to get the s-on and push stock back into it, or at the very least get s-on in hboot.
I'm thinking that because if the button is broke, and you can't get the phone past the hboot screen, then maybe the tech might not want to waste anymore time on it and just order a replacement. The hboot screen would be the only thing he could get into. I don't know but I think it could be helpful, maybe, if adb or something else could push an original rom into it at the screen it's stuck in. I think if you tried, if it wasn't working, the phone and adb wouldn't be communicating like normal and adb would not continue. I am guessing pushing a stock recovery wouldn't turn s-on. It would be great if it did.
I would say that talking with one of the devs that has got their hands dirty in hboot and fastboot, might give better advice. Perhaps they know of a way to force things into the phone that the general public wouldn't normally need to know or do. I am no expert. I suggest talking to people that developed in those areas. Didn't toast work with that?
I don't know what else to suggest. I'm running out of ideas.

I just had another idea. What if you could get a pc36img.zip, or whatever it's called, into root of the card and the phone will want to flash it. Only snag I can think of is I think hboot will ask if you want to flash or update or whatever it's called. That might be the down button. Maybe someone could run with that idea?
I would say read the rooting articles and see if you can adapt what they are saying to push stock everything back in instead of trying to root.
Even if you can't get the updated rom to install, if it can be pushed into the phone and the phone is made to boot like normal, the phone "should" try to apply it if anyone can get it to boot normally. I'm thinking that's another way to cover your ass.
If all else fails, then I would suggest to say a little prayer before going to the store and hope for a tech that isn't going to be a **** about it. Don't get an attitude towards the employees because that could make things much more difficult for you. A seasoned dev or a tech might be the only people that could help. Going into the irc channel for the evo and hanging around in there might get you hooked up with someone that could help more than the people that hang in the forums. I don't see serious devs hanging around the forum and bullshitting with the people there. Go where they might be, in irc. Be cool with them, don't be aggressive or flaky. If you are nice/cool with them, they might take the time away from what they are working on to help you.

herbthehammer said:
I just had another idea. What if you could get a pc36img.zip, or whatever it's called, into root of the card and the phone will want to flash it. Only snag I can think of is I think hboot will ask if you want to flash or update or whatever it's called. That might be the down button. Maybe someone could run with that idea?
I would say read the rooting articles and see if you can adapt what they are saying to push stock everything back in instead of trying to root.
Even if you can't get the updated rom to install, if it can be pushed into the phone and the phone is made to boot like normal, the phone "should" try to apply it if anyone can get it to boot normally. I'm thinking that's another way to cover your ass.
If all else fails, then I would suggest to say a little prayer before going to the store and hope for a tech that isn't going to be a **** about it. Don't get an attitude towards the employees because that could make things much more difficult for you. A seasoned dev or a tech might be the only people that could help. Going into the irc channel for the evo and hanging around in there might get you hooked up with someone that could help more than the people that hang in the forums. I don't see serious devs hanging around the forum and bullshitting with the people there. Go where they might be, in irc. Be cool with them, don't be aggressive or flaky. If you are nice/cool with them, they might take the time away from what they are working on to help you.
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thanks! were can i go to find this irc? ive gotten a recovery image on the evo's root micro sd in a pc3600 or w.e zip and gotten it to ask me if id like to run it but it wont go any further than that because i cant chose the option. I have a bit of nail glue and im thinking about trying to glue a hair pin to the down button and giving it a pull while i try and run or maybe i can break the button and say oh well... and then from there do it. I dont have any hex or w.e screw driver that are small enough to open the case and do the option described in page one of this forum. Thank you everyone for the help! and keep the ideas coming. I refuse to let this turn out bad, worst comes to worst ill replicate water damage or something and fry the damn thing. then bring it in as a brick.

Any guru's have a quick idea because i want to do this swap.. im so sick of the palm pre. Its like a baby compared to android.

The irc info should be on one of the stickies at the top of the forum. Shouldn't it say something like join us at #evo or something like that.
This is where you can be opening a can of worms, so you've been warned. You can go to sears I think and the tool section and I think they might sell those wierd screwdrivers. I found one that worked for my macbook's harddrive brackets. It's long, has a black handle and generally different colored caps on top of the handle. I kinda doubt radio shack would have it but you could try. Oh, and get a guitar pick to use a the tool to separate the two halves of the phone. I wouldn't use anything else or it might f up the plastic and be obvious you was inside. Maybe look for an evo teardown video somewhere to show you what to expect. Don't force anything!

herbthehammer said:
The irc info should be on one of the stickies at the top of the forum. Shouldn't it say something like join us at #evo or something like that.
This is where you can be opening a can of worms, so you've been warned. You can go to sears I think and the tool section and I think they might sell those wierd screwdrivers. I found one that worked for my macbook's harddrive brackets. It's long, has a black handle and generally different colored caps on top of the handle. I kinda doubt radio shack would have it but you could try. Oh, and get a guitar pick to use a the tool to separate the two halves of the phone. I wouldn't use anything else or it might f up the plastic and be obvious you was inside. Maybe look for an evo teardown video somewhere to show you what to expect. Don't force anything!
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Thanks I baught a T5 screw driver that will be here the 10th or the 11th and im excited to crack it open haha. Ill let you know the updates of what happens and how the sprint reps react. To w.e damage i decide to throw at it

y0ungcitty said:
Thanks I baught a T5 screw driver that will be here the 10th or the 11th and im excited to crack it open haha. Ill let you know the updates of what happens and how the sprint reps react. To w.e damage i decide to throw at it
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Came in. and i opened the phone up jiggled the down button got it unstuck and then I was able to re-flash a custom rom so im just going to use this phone untilll it really ****s the bed again.

G2 sending back to Tmo but need Help broke screeen and its rooted so i can see anythi

As it says I broke my G2 stepped on so the screen lights up but all black I can't see anything its fully rooted and nothing erased. Just got my replacement bout to send broke 1 back but should i worry cause it s-off fully rooted oh and i did tell the i woke up and my screen wouldn't work so get new phone. Should i worry or is there anything i can do before sending PLEASE HELP......

Are you replacing through Asurion or through a warranty exchange? If its an insurance replacement there's nothing to worry about.
If you're doing in through the warranty, they're going to be able to figure out that it has physical damage if you stepped on it and broke the screen.
You'll probably get hit with the out of warranty fee.
Sent from my T-Mobile G2 using XDA Premium App

Assuming that you have it rooted, you already have USB debugging on, google for a program called Android Screencast. You can use to it control your phone with your mouse and keyboard on your pc. The screen will be displayed on that program and you can click on the display on that and control it. So you can unroot with that. If you have a custom rom, you can then restore your old stock rom.
When you are doing all of this, you have to remember that while its doing restore, you cant see the screen doing the restore on the program as your phone isnt fully booted in android. But just leave it and keep an eye on it, it will vibrate when the phone reboots after restore.
How do I know this? I stepped on my desire z and had it rooted with CM7! I managed to unroot, get S-on, and restore my old rom!
Final thing I will tell you, is that if you after restoring your old rom, you decide to format it back to factory settings, usb debugging will be put back to off so the android screencast wont work and you cant actually tell if it has succeeded. But if you do a factory reset, let the phone boot up and put your volume up and down, you should be able to hear the beeps, which means android has booted perfectly fine.
Oh and even thought i stepped on mine, HTC themselves couldnt tell i stepped on it and they fixed mine for free in warranty!
Good luck mate

don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!

cdreamworld said:
don't sweat it. if you can't see anything, neither can they. all you really have to worry about is if the water mark thing is red or not. i've sent mines with the same problem, screen won't show anything but turns on, rooted and s-off. i didn't have a problem.
don't tell them you rooted it though. happy days!!!
Click to expand...
Click to collapse
Or do that
Thinking about it, since it isnt a repair, and its only t mobile not htc themselves you are dealing with, you dont have to worry. Tmob probably just see if its broken as you say and then toss it in a pile to send to HTC. My situation was different because it was a repair and HTC will defo look at it.
I wouldnt take any chances though...