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If anyone hasn't heard yet or hasn't visited allshadow.com recently, starting on Monday you can call T-Mobile and get a free extended battery with the proper back cover to fit your Shadow.
Some people have been having problems with getting T-Mobile reps to order it for them and most others hasn't had any problems, such as myself. There are a couple threads over at allshadow.com if you would like to read up more on this. Stay Cool ppl. Later....
i ordered mine already its free with ground shiping
Hey,
Ordered the new HTC extended battery on Monday at 2 PM and got it Thursday 11 AM. Talk about fast ground shipping.
I kind of don't like the fact that it's impossible to lock the battery in place without the cover. But who really cares, it's free, and gives me more POWER!!! (Battery Life).
Thanks T-Mobile, now can we get a discounted Shadow 2? I wish
I actually got mine yesterday, everything free! It's alright and not as bulky as i thought, and will definately help improve battery life.
Called and ordered mine on Monday and got it Wednesday. In fact, I got two - one for each color. I don't know why...
Kermit Woodall
Managing Editor
GadgetNutz.com
First time I called everything seemed to go smoothly, the rep went through the script telling me I would get a extended battery and new battery cover, confirmed color, asked what type of shipping and so on. 3 days later I got a regular battery - a little dissapointed. Called back and went the the steps again, rep told me not to worry about sending back the battery I just received, I am tempted to anyway since I will more than likely never use it. 3 days later I received the extended battery with the new cover. Other than the size, I am very happy with the battery. I FINALLY went through an entire day without the battery almost dying. On a normal day my old battery would get down to about 10% remaining by 10pm, this extended battery was at about 60% remaining last night. Awesome.
Supertrooper said:
If anyone hasn't heard yet or hasn't visited allshadow.com recently, starting on Monday you can call T-Mobile and get a free extended battery with the proper back cover to fit your Shadow.
Some people have been having problems with getting T-Mobile reps to order it for them and most others hasn't had any problems, such as myself. There are a couple threads over at allshadow.com if you would like to read up more on this. Stay Cool ppl. Later....
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Click to collapse
WFT?! I dont get it. I called on friday and the rep on the phone told me that they dont carry a bigger battery.
Call back and ask for the smartphone\handheld support dept and then tell them you are calling for the "extended battery replacement program".
Worked great
Thanks for the post!
just got mine like 2 days ago!!
very fast shipping!
the battery is great! been using the music player all day and the WEB!!!
battery bars barely turned yellow!
get this while you can!!!
battery offer
does anyone know if this offer is still valid,icalled and said i need to take my phone to one of their stores and try my battery in their phones ,is this the norm or what ?
txs honda
Battery size?
How much larger is the battery?
does anyone know if this offer is still valid,icalled and said i need to take my phone to one of their stores and try my battery in their phones ,is this the norm or what ?
txs honda
Reply With Quote
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yes it is still valid. I just ordered mine.
They said I wasn't eligable for this offer, does anyone want to try to order an extra one, or if they no longer use their shadow want to send me their extended battery and cover, I don;t care what color the back cover is...
i just finished ordering mine free 3day shipping also i ordered my shadow a couple of day ago and it didnt come with the extended battery so they said they would send me one and not charge the shipping.
I just got mine in the mail, I also got one in the box with my shadow.SCORE!! Came 3 day shipping UPS with a new back also.
On the phone with T-Mobile Now
They transferred me to blackberry & pda support. Make sure you tell them it is not keeping a charge if they ask. I never put my sim card in this phone, so it did not show up on my account, make suer it registers on T-Network. Tell them its not keeping a charger, order it and you're done. Still on the phone with them, put me on hold, lets see if they finish the order. Now they asked to verify if the Shadow is under warranty, and requested the IMEI number. Was just told the Shadow is not under warranty. Warranty is only good on the original user.
So I asked for a Unlock Code for the Shadow. Will be emailed in 24 hours.
At Least I got something.
Damn't.
Got it ordered! Don't know if it was worth that phone call though.
Why is it always a pain in the butt to talk to Tmobile support???? Took 5 minutes just to authorize my account and then he hung up trying to transfer me to PDA support. I called back finally after 10 minutes I got someone in PDA support. She could not find any info on which phones I had. She said half of the form for my account is blank. 10 minutes of hearing her type and then finally she said o here it is. We will send it out today. Then her head set started shorting out when she was reading the end user agreement. Can you hear me?? Hello are you there?? Say again? What? JUST SAY YES!!! Yes. Thanks sir have a good day....
Doesn't have to be PDA support, customer service can order the battery for you too.... is what i've heard.... but I had the same trouble, warranty not verified.
warranty be damned, I need a battery. extended one at that.
Got it ordered AGAIN
They sent me a normal replacement battery. Called them back and was told there is only one battery made for the shadow. I directed him to a couple websites and forums showing otherwise. He checked with a few of his fellow employees and searched around on his system and finally after 15 minutes he said he found it. So we will wait and see what I get this time.
Just got my battery yesterday. It adds ~5 mm to the size of the phone, but it makes it easier to hold with one hand IMHO. I haven't had much time to test the better battery life yet, but it seems to deplete charge much slower than it used to (as expected).
I called customer service today to see about getting the battery replaced on my G1. I explained that I am only getting a few hours use before having to recharge and that I have turned off all unnecessary services and dimmed the screen and set the timeout to a minute. The first rep determined that I needed a new battery, he placed me on hold got their hold music for about 2 minutes then got cut off - no callback from the rep. I called back into customer service, got a new rep he played 20 questions with me and determined that I needed a new battery. At this time he checked the warranty on my phone, obviously still in warranty, but the battery is classified as an accessory and the warranty on it expired on January 19. He told me I would have to speak to the accessory department and buy a new battery. I told him that I should not have to pay for a new battery since it is an essential part of what makes the phone function and without it, the phone does not work. He kept insisting that I have to talk to accessories to get a replacement, I kept telling him that I should not have to pay for equipment that was part of a phone that is covered by a 1 year warranty. He placed me on hold to check with a supervisor to see if there was anything else they could do for me. The supervisor offered to have T-Mobile pay for half of the battery, I found this completely unacceptable, telling the rep that I still don't understand why I should have to pay for a piece of equipment that is essential in making my phone work. All of this went on for about 20 minutes, and finally offered to transfer me to HTC to see what they could do, I asked him to warm transfer me and explain the issue so I wouldn't have to explain it for a 3rd time, he agreed. He brought the HTC rep on the line, she told me they could replace the battery but I would have to buy a new one and then return the old one and get a refund stating this was their way of guaranteeing that they get the defective battery back. I asked why they couldn't just hold my CC number and charge me if I didn't return the battery, she told me that isn't how they do things. I refused to buy a new battery and we said goodbye.
At this point I was pretty pissed off, fortunately I know some people at a couple of the T-Mobile stores, I went down and talked to a salesman there that I haven't actually worked with, but he knew who I was. I explained the situation, he told me to wait a minute and disappeared into the back room for a couple minutes, when he came out, he handed me a battrey from a returned G1 and said keep both batteries.
Moral of the story, if you have had your G1 less than 3 months call T-Mobile and get the battery warrantied.
did you have insurance on the phone??
yes i have insurance on the phone
Odd, I just finished speaking with a rep and they say no such [extended] battery replacement program exists at the moment. T-Mobile is well aware of the battery issues with this phone, and have known even before the release (a previous rep informed me that during field testing, the phone only lasted 3 hours. )
dont know anything about an extended battery replacement, I called about the standard battery.
Warning: Take this with a grain of salt. I got this info from a sales rep at a corporate t-mobile store.
So I went to a t-mobile store over the weekend, I had a issue with my back cover, and asked about any new batteries. The guy gave me a new back cover and a 2nd battery (free) to hold me over until the new ones came out. He told me starting next week, the new G1s will be shipping with a better extended battery, and should be starting a replacement program for current g1 owners. I just hope its true.
TimSykes said:
Warning: Take this with a grain of salt. I got this info from a sales rep at a corporate t-mobile store.
So I went to a t-mobile store over the weekend, I had a issue with my back cover, and asked about any new batteries. The guy gave me a new back cover and a 2nd battery (free) to hold me over until the new ones came out. He told me starting next week, the new G1s will be shipping with a better extended battery, and should be starting a replacement program for current g1 owners. I just hope its true.
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Please refer to:
haykuro said:
Odd, I just finished speaking with a rep and they say no such [extended] battery replacement program exists at the moment. T-Mobile is well aware of the battery issues with this phone, and have known even before the release (a previous rep informed me that during field testing, the phone only lasted 3 hours. )
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yeah I know, I read that, and I am giving posting info I was told about. thats why I said take it with a grain of salt. One of the reps are wrong. The one I spoke with, or the one you did. But I have heard from more then one rep at different locations they are working on a replacement program.
FYI.
HTC give 12 months on batteries and 24 months on device. If you get issues with T-Mobile just go direct.
Just to clear the air...
Hey, Just to clear the air on warranty issues for cell phone accessories. I work for T-Mobile, and no they do not honor warranty on any accessories after 90 days. The handset itself has a 1 year warranty, and all accessories included in the box, i.e. home chargers, wired earpieces, and yes batteries, only have a 90 day warranty. Just being honest here, but seriously, people are hard on their phones. Some phones do have battery issues. Then again, some people just never stop talking, text messaging, or web browsing on their phones. I wonder why their batteries don't last??? Not to mention, the one's who I ask a customer, "When you're on MySpace, or FaceBook for like 3 hours at a time, does the back of your phone get hot?" 9 times outta 10, I hear "Yeah!!!" as the reply... Hmmm... now here's a hint HEAT AND ELECTRONICS DON'T MAKE A GOOD PAIR!!! The other scenario is they talk on the phone while it's on the house/car charger, again that causes the phone to get hot... See previous hint. I'm not saying that all claims are BS, but 99% come from idiots who abuse their phone, and only about 1% come from people who really get a defective unit... No offense to you ranger. I'm just stating the facts here. Oh, and don't put in a claim for insurance... Just go to Ebay, and search for your phone models battery, and include OEM in the search. I've gotten batteries with a new battery door cover for $1 plus shipping, and it's the official battery, not an aftermarket. Save time and money that way. Hope my rant was useful.
Bmore_Shag said:
Hope my rant was useful.
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Not really when you consider that you're calling the majority of your customer base idiots.
I just got t-mobile to send me a replacement battery for my G1 (via free ground shipping), which 1. I got my G1 from ebay, and 2. my plan is a month to month that has only been activated for 1 month.
The first time i called I was told i had to contact HTC. I called HTC and they wanted me to pay for the battery unitll i sent my faulty one back. After askin the HTC rep plenty of qestions, It turns out they pretty much gives t-mo just the phone, so all "acessories" are handlede by tmobile. HTC told me they would recieve the battery then just end up sending it to t-mo. Once i heard that, I respectfully declined that offer from HTC. (HTC reps are very very nice people)
I then called Tmo back and asked why i would have to send the battery to HTC, when it was just going to be sent right back to t-mo in the end. I was put on hold for a couple minutes, transferred to another department who offered to send me the new batt (and told me i dont need to send the old one back). They offered to ship it for free via ups ground, or fed ex 3 day for an extra fee. I took the free shipping.
I still give a thumbs up to t-mobile tech support as everyone was very nice and willing to listen. Something tells me a part of it was how polite i try to be when dealing with people like this.
I have to agree with Uberingram.
I have been in wireless for 5 years and this is one of the worst PDA phone batteries I have ever used. This battery capacity was far underestimated for this type of device.
How can you begin to get angry at a customer for using there phone to its fullest capacity? You say, " Then again, some people just never stop talking, text messaging, or web browsing on their phones ", well, that's what they did pay for, correct? T-Mobile should provide a handset that is able to meet the expectations set fourth.
Yet, I understand your point of view, it is annoying when I have a customer who is addicted to posting there status on Myspace every 2 minutes, and they come in barking about battery life. Yet, I have no grounds to defend the phone on with this devices battery.
jimmy8301 said:
I have to agree with Uberingram.
I have been in wireless for 5 years and this is one of the worst PDA phone batteries I have ever used. This battery capacity was far underestimated for this type of device.
How can you begin to get angry at a customer for using there phone to its fullest capacity? You say, " Then again, some people just never stop talking, text messaging, or web browsing on their phones ", well, that's what they did pay for, correct? T-Mobile should provide a handset that is able to meet the expectations set fourth.
Yet, I understand your point of view, it is annoying when I have a customer who is addicted to posting there status on Myspace every 2 minutes, and they come in barking about battery life. Yet, I have no grounds to defend the phone on with this devices battery.
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Well said however I don't believe that T-Mobile will ever ante up to our better battery demands. That being said I think we should all be content with what we have, make do or go a different route (either with a different battery or a different phone all together). It's the price we pay for basically being Google/Tmo's unpaid beta testers.
For all those that want to *****, piss and moan: Have a blast. Life isn't fair but I'll call you when it is.
Bmore_Shag, I would watch what you call your customers. It would probably best that you call us all a bunch of idiots and not be a T-Mobile employee at the same time. I fire employees that play that card on forums where I work. Just food for thought.
uberingram said:
Well said however I don't believe that T-Mobile will ever ante up to our better battery demands. That being said I think we should all be content with what we have, make do or go a different route (either with a different battery or a different phone all together). It's the price we pay for basically being Google/Tmo's unpaid beta testers.
For all those that want to *****, piss and moan: Have a blast. Life isn't fair but I'll call you when it is.
Bmore_Shag, I would watch what you call your customers. It would probably best that you call us all a bunch of idiots and not be a T-Mobile employee at the same time. I fire employees that play that card on forums where I work. Just food for thought.
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Just to let you know if you really want to complain to anyone at T-Mobile, and this goes for everyone, PM me and I will tell you how.
If enough of you flood the box with battery issues I am sure it will be solved soon LOL and remember to threaten them with a cancellation, tell them you will cancel your contract and sue if they charge you an EFT.
Bmore_Shag said:
Just being honest here, but seriously, people are hard on their phones. Some phones do have battery issues. Then again, some people just never stop talking, text messaging, or web browsing on their phones. I wonder why their batteries don't last??? Not to mention, the one's who I ask a customer, "When you're on MySpace, or FaceBook for like 3 hours at a time, does the back of your phone get hot?" 9 times outta 10, I hear "Yeah!!!" as the reply... Hmmm... now here's a hint HEAT AND ELECTRONICS DON'T MAKE A GOOD PAIR!!! The other scenario is they talk on the phone while it's on the house/car charger, again that causes the phone to get hot... See previous hint. I'm not saying that all claims are BS, but 99% come from idiots who abuse their phone, and only about 1% come from people who really get a defective unit... No offense to you ranger. I'm just stating the facts here. Oh, and don't put in a claim for insurance... Just go to Ebay, and search for your phone models battery, and include OEM in the search. I've gotten batteries with a new battery door cover for $1 plus shipping, and it's the official battery, not an aftermarket. Save time and money that way. Hope my rant was useful.
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Click to collapse
Its really a shame you jump on here slamming your customers when you dont even know what the facts are. I do not live on my phone, I do use it for texting and occasional web browsing. I rarely use myspace or facebook on my phone. I do not talk on my phone when it is connected to a charger. There has been no abuse concerning this phone. I have owned 4 PDA phones prior to this with similar usage habits and this phone does not even compare to the life I got out the prior phones. I agree with UBER his statements are valid. You have no facts to state and until you do keep your opinions to yourself especially when it comes to your customers.
neoobs said:
Just to let you know if you really want to complain to anyone at T-Mobile, and this goes for everyone, use the email [email protected].
If enough of you flood the box with battery issues I am sure it will be solved soon LOL and remember to threaten them with a cancellation, tell them you will cancel your contract and sue if they charge you an EFT.
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I appreciate the route for complaints but the problem is that I don't really believe in it. I've been with T-Mobile for going on a decade, they've addressed EVERY SINGLE concern that I've had regarding bills and general customer service minus this one. Plus I really don't see this as a TMo caused problem. Granted it's a TMo branded phone but HTC really dropped the ball on this one. On the flip side, HTC is basically off the hook now that G1's are in use by the thousands and the buck has been passed to TMo. I've come to grips with the fact that the provided battery sucks arse and fully expect TMo *AND* HTC to do nothing about it. I've done what I can to extend the battery's life and realize it's the price I pay for early adopting cutting edge technology before it matures. It isn't the first time I've been burned by it and it certainly wont be the last. We're geeks and we deal with it. In fact I've dealt with it enough that I'm satisfied with how I use my phone and it's longevity plus I'll stick with TMobile longer than I'll stick with Android. Thankfully, employees like Bmore_Shag are few and far between.
Edit: I would just like to add that the battery's 1150mAh rating was known WAY before customers started getting their hands on them. We KNEW what we were getting into. At least, you SHOULD HAVE known if would like to call yourself an informed customer.
uberingram said:
I appreciate the route for complaints but the problem is that I don't really believe in it. I've been with T-Mobile for going on a decade, they've addressed EVERY SINGLE concern that I've had regarding bills and general customer service minus this one. Plus I really don't see this as a TMo caused problem. Granted it's a TMo branded phone but HTC really dropped the ball on this one. On the flip side, HTC is basically off the hook now that G1's are in use by the thousands and the buck has been passed to TMo. I've come to grips with the fact that the provided battery sucks arse and fully expect TMo *AND* HTC to do nothing about it. I've done what I can to extend the battery's life and realize it's the price I pay for early adopting cutting edge technology before it matures. It isn't the first time I've been burned by it and it certainly wont be the last. We're geeks and we deal with it.
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You are correct it isn't directly TMo's problem. But at the same time they are the ones that have to push HTC to do something about it. I mean honestly TMo is the one that will distribute them, just like they did for the Wing. Now granted I know the Wing was because of safety issues but nevertheless the same principles apply. HTC didn't mail the batteries to TMo customers, they aren't privvy to our personal details, if they are even privvy to any of our details. TMo needs to be the one fighting just like customers need to stand up also if they are fed up. It is like a chain of command one must complain to the other which in turn complains to another and so forth and so forth till the problem is rectified.
neoobs said:
You are correct it isn't directly TMo's problem. But at the same time they are the ones that have to push HTC to do something about it. I mean honestly TMo is the one that will distribute them, just like they did for the Wing. Now granted I know the Wing was because of safety issues but nevertheless the same principles apply. HTC didn't mail the batteries to TMo customers, they aren't privvy to our personal details, if they are even privvy to any of our details. TMo needs to be the one fighting just like customers need to stand up also if they are fed up. It is like a chain of command one must complain to the other which in turn complains to another and so forth and so forth till the problem is rectified.
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In a perfect world the problem would be rectified by HTC and TMo working together to better customer satisfaction and in the end customer retention but like I said before: life isn't fair.
So 3 days ago I bought a brand new G2 off cragislist (still had all the peel off stickers) for 200. The guy said he had it replaced by t-mobile cause his old phone didn't send mms or something. His daughter bought him a newer phone so he decided to sell this one. Anyway, he gave me his old battery and battery cover since tmo didn't include it.
when I first got it the battery life was terrible, and I didn't even have the data plan hooked up yet. After connecting to my wifi and surfing/downloading apps, about 10% drained in less than a few minutes. I let it drop to 30% and charged it fully (first time). The first thing I noticed was that it was kinda "stuck" at 100% for a while... then it dropped to about 96% and started draining from there. I then made sure to turn all the data and wifi off and went to sleep when it was at 78%. Woke up 8 hours later and it dropped to 71.
Now my question is, should I have charged it all the way, then played with it til it died, then recharge it again? Or is that unnecessary since the battery is old anyway and it doesn't matter if its a new phone?
After a few more charges, it seems like the battery is a bit better but I'd still like for it to last longer. I still feel like I'm getting inaccurate readings though. Still gets stuck at 100%, then at 70%. Should I let it die all the way to calibrate the battery?
Also, I heard rooting the phone and flashing the cm7 rom will improve battery life, is that true? Cause I had the mytouch3G a while ago so I'm sorta familiar with the rooting process but I didn't notice any battery improvements.
Thanks.
edit: the phone came with the 2.3.3 firmware.
The age of the battery is irrelevant since the phone is new, and the phone calibrates itself based on how you use it to give the best possible battery life, aside from the occasional run-away app/process. It is always best to take the battery all the way dead and fully charge a few times (like 3-5) to get the most out of it. This has been my experience, and what Tmo recommends when you buy any new android phone from them.
I contacted HTC to inquire how they recommend the battery be charged. Below is their response:
A lithium-ion cell phone battery needs to be conditioned when brand new. For the first three charge cycles, fully charge the battery overnight and allow it to fully discharge before recharging. Extensive overcharging may damage a Lithium-ion battery or if it is left on the charger for more than 24 hours.
Lithium-ion batteries operate more poorly at low temperatures. Temperatures below freezing can cause the battery to lose its discharge levels and sputter out more quickly. While these batteries do not suffer from memory effect, they should be fully charged and discharged every 30 uses.
I've got a G2 with the 2.3.3 firmware, just received as an insurance replacement last week.
I can confirm that the battery life is appallingly bad. I used to go through 75% of one battery in a day, I'm going through two batteries daily now.
This beta build is a POS!
Sent from my T-Mobile G2 using XDA Premium App
So is it too late to condition the battery since I've been using it for a few days now?
For those that are rooted and running a custom ROM, did you notice any improvements in battery life? I'd imagine the power management is better and that getting rid of all the tmo bloatware would make it easier on the batt.
Sent from my T-Mobile G2 using Tapatalk
rommy0515 said:
I've got a G2 with the 2.3.3 firmware, just received as an insurance replacement last week.
I can confirm that the battery life is appallingly bad. I used to go through 75% of one battery in a day, I'm going through two batteries daily now.
This beta build is a POS!
Sent from my T-Mobile G2 using XDA Premium App
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Glad I'm not the only one with this issue. What firmware were you running on your old phone? And would I be able to downgrade?
Sent from my T-Mobile G2 using Tapatalk
htc420 said:
Glad I'm not the only one with this issue. What firmware were you running on your old phone? And would I be able to downgrade?
Sent from my T-Mobile G2 using Tapatalk
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Click to collapse
I was running CM 7.0.3 with fairly heavy daily usage. Have you noticed any other problems? I've noticed that apps don't show up in the app drawer unless you powercycle after download. Also, the browser seems to crash a lot, and it isn't playing well with the Amazon appstore. (Most of my apps that I had acquired on Amazon apparently can't be downloaded.)
There is a known battery drain issue on gingerbread for all phones. Also lithium ion batteries do not need to be discharged as this damages the battery itself. They are smart enough not to not require calibration.
htc420 said:
So is it too late to condition the battery since I've been using it for a few days now?
For those that are rooted and running a custom ROM, did you notice any improvements in battery life? I'd imagine the power management is better and that getting rid of all the tmo bloatware would make it easier on the batt.
Sent from my T-Mobile G2 using Tapatalk
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Click to collapse
Incidentally, if the phone was brand new, never been used, it probably shows in the "Device Model Warranty Tool" as a new phone with a twelve month manufacturer warranty and a three month accessories warranty. (The DMWT is an internal tool the TMO reps use to verify your warranty status)
You should be able to get an extra battery just by calling up and telling them that the battery you have dies very quickly. (All batteries have a 90 day warranty on them, and they don't require you to send back the old battery they just send you a replacement.) Tell them you've tried the master reset and playing around with the display settings and all that jazz. The trick is, whatever they suggest, just tell them you've already done it and sound convincing.
If the rep gives you a hard time, just call back and tell the next rep that your phone is randomly powering off and when they ask you if you've tried another battery, tell them no, because you don't have another battery to test. Lol, it's best if you sound kind of confused when they ask you that question That should lead them to a battery replacement on their troubleshooting flow.
Source: I worked for TMO in customer service and technical support for three years.
rommy0515 said:
I was running CM 7.0.3 with fairly heavy daily usage. Have you noticed any other problems? I've noticed that apps don't show up in the app drawer unless you powercycle after download. Also, the browser seems to crash a lot, and it isn't playing well with the Amazon appstore. (Most of my apps that I had acquired on Amazon apparently can't be downloaded.)
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Click to collapse
I don't have any problems with apps not showing up. My browser is just fine, it hasn't crashed once on me. Lastly, I don't use Amazon for apps, so I wouldn't know.
rommy0515 said:
Incidentally, if the phone was brand new, never been used, it probably shows in the "Device Model Warranty Tool" as a new phone with a twelve month manufacturer warranty and a three month accessories warranty. (The DMWT is an internal tool the TMO reps use to verify your warranty status)
You should be able to get an extra battery just by calling up and telling them that the battery you have dies very quickly. (All batteries have a 90 day warranty on them, and they don't require you to send back the old battery they just send you a replacement.) Tell them you've tried the master reset and playing around with the display settings and all that jazz. The trick is, whatever they suggest, just tell them you've already done it and sound convincing.
If the rep gives you a hard time, just call back and tell the next rep that your phone is randomly powering off and when they ask you if you've tried another battery, tell them no, because you don't have another battery to test. Lol, it's best if you sound kind of confused when they ask you that question That should lead them to a battery replacement on their troubleshooting flow.
Source: I worked for TMO in customer service and technical support for three years.
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Click to collapse
Thanks for the suggestion man! I'll call them right now.
Do I need to give them the serial numbers, etc on the back of the phone or will they see it in their system? cause I have a hard plastic case on it and it's a bit of a pain to remove it.
Tell them that you aren't calling from the phone, otherwise they'll probably give you a hard time and try and get you on a different phone for "troubleshooting."
It might be easier if you waited about three days before you call, make a few phone calls with the new phone so that it shows up on their system. (Phones show up on the warranty system after the system "tags" them and you have to make a phone call for that to happen)
You can always get the IMEI number by hitting "*#06#" (no quotation marks) from within your dialer.
And don't tell them you bought it off Craigslist. Tell them you got it brand new for full retail at one of their third party dealer locations. (Car Toys, Jacks Cell Phone Emporium, The Phone store, whatever, it doesn't matter what you tell them, they won't look it up)
(Just in case you already called and they gave you a hard time, just call back a couple of times with some complicated troubleshooting questions, dropped calls are a good one for this and get the memo "buried" then call back and try again for the battery.)
Oh, wait, belay my last. Lol, sorry, I just realized I might be about to lead you astray.
You need to wait 14 days before you try this. If you do it before 14 days are up they're going to tell you to return the phone to the place you got it. They only do battery replacements after the "buyer's remorse" period is up.
(14 days everywhere in the US except for CA, where it's 30)
My bad!
(Again, if you already called and got the runaround, no worries, you can still make it happen, just call back a few times get them to troubleshoot some dropped calls or "dead spots" around your house, SMS problems, go over your bill a few times or whatever comes to mind, just so that whatever notes the rep left get buried in the memo list, then call back after the buyer's remorse period is up and go for the battery replacement)
Edit: I just realized you're in CA. You're going to have to wait 30. Sorry bro
Damn, oh well.
Btw, I googled "2.3.3 battery drain" and read up on some Nexus One users complaining about it. Pretty much all of them said that when they open up "Battery use" it tells them that the Android OS is using anywhere from 35-50% of the battery. But on mine, the display is using it the most. Second, it's voice calls and then Cell Standby. The OS isn't even on the list! Is this normal?
Are you still on Gingerbread btw? I want to downgrade to Froyo until this all gets fixed.
htc420 said:
I don't have any problems with apps not showing up. My browser is just fine, it hasn't crashed once on me. Lastly, I don't use Amazon for apps, so I wouldn't know.
Click to expand...
Click to collapse
Lol, to be honest, I have four batteries for my G2, so I don't tend to pay that close attention to the battery life, although when I was rooted I played around with adjusting Wifi scan intervals with root tools and other settings with Juice Defender and had some major improvements. Mostly though CM7 and Pershoot's kernel took good care of me and I didn't worry about it that much.
My experience with Android is that it's the display that chews up most of the battery, I usually leave my display set on 100% brightness all the time and that uses the majority of the battery life. I haven't really looked into it farther than that. There's a pretty cool app called Screebl out there that adjusts your display timeout based on the phone's orientation that I use and I think that helps some with the battery as well.
Right now I'm waiting on another replacement, I told them this phone was randomly powering off so that they'd send me another one without arguing about it. This thing is way too buggy for me to deal with, plus I saw an article on Tmonews that had a screenshot from Streamline (the Tmobile intranet) that indicated that it was an "error" that caused people to get the beta 2.3.3 build through warranty replacement, so I'm hoping that the phone I've got coming has 2.2 on it. (Knock on wood)
If there's a method to downgrade, I don't think it's been made public yet. Everything I'm seeing on here, the Cyanogen forums and in #g2root indicates that at the present time the phone can't be downgraded, which sucks balls.
Heh, PM me if you run into a method that works! I'd be eternally grateful I want my root back!
(And you should check out the Amazon appstore. They give away a free paid app every day, and sometimes its a good one. Also some of their app prices are cheaper then the Android market)
carquote said:
I contacted HTC to inquire how they recommend the battery be charged. Below is their response:
A lithium-ion cell phone battery needs to be conditioned when brand new. For the first three charge cycles, fully charge the battery overnight and allow it to fully discharge before recharging. Extensive overcharging may damage a Lithium-ion battery or if it is left on the charger for more than 24 hours.
Lithium-ion batteries operate more poorly at low temperatures. Temperatures below freezing can cause the battery to lose its discharge levels and sputter out more quickly. While these batteries do not suffer from memory effect, they should be fully charged and discharged every 30 uses.
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Click to collapse
This is all very false information, and poor recommendations.
Li-ion batteries do not need to be conditioned. Battery conditioning applies to old tech NiCad batteries. What you actually want to do is properly calibrate the volt meter on the phone itself. Charge fully to 100%, leave it there for a while to make sure its obtains the top-off charge, then drain to around 20% (repeat 3 times or so). Discharging a Li-ion battery too low can render it incapable of taking a charge, forcing you to replace the battery. There is a safety circuit to prevent this, but its not 100% failsafe. Several people on here have reported not being able to charge their G2's battery (and other phones too) after letting it discharge fully. And there is really no benefit to letting the battery drain until the phone is dead.
The battery meter may become inaccurate after a while, and re-calibrating may help. Again, charge to 100%, and drain to 20%. You can also clear the battery stats on the phone and start over.
You can read more on Li-ion batteries at Battery University:
http://batteryuniversity.com/learn/article/do_and_dont_battery_table
htc420 said:
when I first got it the battery life was terrible, and I didn't even have the data plan hooked up yet. After connecting to my wifi and surfing/downloading apps, about 10% drained in less than a few minutes. I let it drop to 30% and charged it fully (first time). The first thing I noticed was that it was kinda "stuck" at 100% for a while... then it dropped to about 96% and started draining from there. I then made sure to turn all the data and wifi off and went to sleep when it was at 78%. Woke up 8 hours later and it dropped to 71.
Click to expand...
Click to collapse
Since its a brand new phone, the battery/volt meter on the phone was not accurate. Cycling the battery by charging to 100%, and draining to 20%, repeat a few times, and you get more accurate battery meter readings. Your experience after charging and draining to 30% is probably more accurate than when you started. The batter meter being "stuck" at full is pretty normal. Mine usually says full for up to a couple hours, then drops much faster after that.
Also remember that the battery meter on phones is not that accurate to begin with, its a limitation of the technology. A 1% battery meter increment is misleading, they really aren't that accurate. In fact, some phone ROMs only display battery level in 10% increments. So take the battery levels with a grain of salt.
rommy0515 said:
My experience with Android is that it's the display that chews up most of the battery, I usually leave my display set on 100% brightness all the time and that uses the majority of the battery life. I haven't really looked into it farther than that.
Click to expand...
Click to collapse
That's probably your main problem right there. The display backlight is the biggest battery drain for any smartphone, and 100% is way too bright. Looks pretty, but its killing your battery. Turn it down as much as your personal preference allows, and depending on your most typical lighting conditions. I have mine turned down to 35%. You will likely find your battery life to increase greatly.
Rommy, I was reading up on cyanogen forums and happened to run into your thread. You said you got a replacement with 2.2 on it... is there any way they can do that warranty thing for me as well since this is a new phone? I hate how I can't just downgrade I don't want to be stuck on this pos beta build.
Sent from my T-Mobile G2 using Tapatalk
htc420 said:
Rommy, I was reading up on cyanogen forums and happened to run into your thread. You said you got a replacement with 2.2 on it... is there any way they can do that warranty thing for me as well since this is a new phone? I hate how I can't just downgrade I don't want to be stuck on this pos beta build.
Sent from my T-Mobile G2 using Tapatalk
Click to expand...
Click to collapse
Lol, I feel ya brother.
So here's where things stand as far as I understand your situation. (And bear in mind, Tmo policies may have changed since I left there, my info is close to a year old. The buyer's remorse policy as far as I know has stayed pretty constant though, as it's mostly dictated by applicable state law.)
Basically the way the policy is written is that you can't do a warranty exchange while you're within the "buyer's remorse period" that period is set by state law. Most states give you 14 days, CA gives you thirty. Lol, which normally would be cool, but kind of sucks for your situation
Like I said in my earlier post, assuming the phone really was brand new (and be aware, just because it had pull off stickers doesn't mean it's brand new, they put those on reconditioned phones as well) it should show up in the TMO "device model warranty tool" as a brand new device with a 1 year warranty on the equipment and a 90 day warranty on accessories. (A reconditioned device will either appear as "warranty not verified" or with a 90 day equipment warranty) The warranty should show up with the first day being the first day you made a phone call with the device.
Now, if you call and tell them you want a new phone, there's a couple of things to bear in mind. First, you need to give them a good story about why the phone is jacked up and can't be fixed through troubleshooting. Intermittent freezing is always a good one for that. Be sure to tell them you already tried a factory reset so that they don't make you do that and call back in three days or some such bull****. (Don't worry about what you tell them here, when the phone arrives at the repair center, nobody goes in to verify your story, sometimes reps will tell you that, but they're full of it. All they do is check for liquid damage and physical damage.)
Second, you may have to explain how you acquired the phone. (Whether or not you'll have to explain this is dependent on a bunch of factors and would take way too much time to explain. Suffice to say, be prepared to have an explanation.) DO NOT SAY YOU GOT IT ON CRAIGSLIST!!! (Lol) This will cause the rep to tell you that the warranty is not valid. (Technically the warranty may still be valid if you have insurance, which I'll explain later, but this is knowledge that the rep you're talking to probably doesn't have, and believe me, you don't want to spend half an hour trying to convince the rep and his supervisor to look closely into policy.)
The best story would go something like this: "Me and the Mrs. were on a trip to Vegas, and my phone started messing up so I stopped in at a store, I really can't remember the name, I think it was a Tmobile Store, but I'm not sure, it might have been called "Bob's Cell Phone Emporium" or "Jack of All Phones" or something like that. Honestly, the trip was so crazy, I can't even find the receipt now, but they told me the phone was brand new!" As long as the phone shows up with a warranty in the Device Model Warranty Tool, the rep isn't going to go investigating your story. (And if for some bizarre reason they try to, just hang up, call back and try again with a different rep)
I'm getting a little ahead of myself though. Before you do any of that, you need to do the following: Call TMO, and ask them what kind of warranty your G2 has. Ask them for dates. Tell them you just want the info for your records. (Again, if they ask where you got the phone, use some variation of the storyline I provided above) If they tell you, your G2 warranty expires on June 18, 2012, or whatever, you're golden. (Again, if the device was reconditioned, it might only have a 90 day warranty, still no problem) If they tell you that they don't have any warranty info, or if it's "warranty not verified" then don't argue with them, just hang up and call back and do the following:
(There are a myriad number of reasons the phone might show up as "warranty not verified" again, way too complicated to explain and not really relevant to what we're talking about anyway.)
Insurance time! Okay, so here's the deal with Asurion. Regardless of whether you feel their prices are highway robbery, (and they are, the price just went up too to 7.99
sometimes their service is useful. This would be one of those times. The rules for insurance (and please bear in mind that my info may be out of date, however I'm pretty sure this hasn't changed, but don't string me up if it has! lol) are that you can add it within 14 days of getting a new phone. It doesn't matter where you got the phone. (This came directly from an Asurion executive who once visited the call center I worked at) What Asurion looks at is whether you changed IMEI's within 14 days prior to adding their insurance. So, if you get the "warranty not verified" line, just call back, and tell the next rep that you want to add insurance. If they ask you if you just got a phone, the answer is yes. If they give you a hard time, don't argue, just hang up and try again. You'll find a rep who will add the insurance. Once you have the insurance, wait a day, then call back and tell them the phone is frozen. The PHP insurance will get you a replacement, and the TMO rep can put the exchange through without transferring you to anyone. (Sometimes the reps don't know that they can put exchanges through on "warranty not verified" equipment, so if they tell you they can't, just ask for a supervisor or threaten to cancel and get transferred to the save team)
You don't have to keep the insurance either if you think it's a waste of money. Just wait until you get the replacement device, make sure it works, then cancel the coverage if you don't want it.
Lol, okay that was a mouthful. Last point: buyer's remorse. What I was just telling you about checking the warranty status and adding insurance if necessary you need to do right now, because the clock is ticking on that. (14 days to add insurance from the first date of usage) Getting the actual exchange done may require waiting. (If it's a warranty not verified situation, you can probably just get it done now after adding insurance)
Now, one way to get around the thirty day wait may be to do the following. If you have a friend who lives out of state and who you trust, change your billing address to their house, hang up, call back and do an exchange and have the phone sent there, and from there they can send it to you. (Also remember if asked to tell them that you got the phone in a state other then CA, and you'll still have to wait until 14 days from the date of first usage has elapsed. Also, TMO won't let you change your billing address back to your house until 30 days have gone by from the date of change)
Lol, anyway, if you're confused by any of this, reply to this thread or PM me and I'll try to clarify whatever I said as best I can. Also, as a disclaimer, I'm not an insurance agent, so any discussion here about the ins and outs of Asurion's coverage is purely for educational purposes and shouldn't be taken as a promise of coverage
Thanks for the help man, really appreciate it. I called them and asked about my warranty and turns out the phone really is brand new. I bought it on the 14th and she told me I have the warranty until June 14th of 2012!
Now I told her about the issues I'm having with the 2.3.3 firmware (freezing up, restarting, browser crashing, battery life, etc) and she asked me where I got the phone. I told her I bought it at a tmobile store and she told me that if I'm experiencing these issues then I should take it back to the store as I have 30 days to return it.
I then told her I bought it while I was in Vegas lol. She said I'm sorry but she can't do anything at this point. I asked her if I could speak to one of her supervisors and she said told me to hold on while she looked over some things. After I got off hold I was told that it was a problem that a few people were experiencing but t-mobile and htc are supposedly working out a solution via an upgrade but she doesn't know when and couldn't give me a date(sounds like BS). Told me that they can't replace it and I asked for a supervisor once again.
She connected me to one, asked me if I did a reset, to which I replied yes. Finally, they allowed me to get it exchanged... asked me for my billing info but then told me that they charge $20 for this service (would be $5 if I had insurance). Told me it would be free at the place I bought from but that's obviously not a option for me.
I asked her what happens if my replacement phone comes with the same software and I experience the same issues... she informed me that tmo would waive the $20 fee.
Do they really charge $20 for all this or are they trying to rip me off? I've never done any replacements so I wouldn't know. lol
I'm willing to pay but if the Gingerbread fix/update is coming soon like the representative told me then I guess I could keep it. That's if the battery drain issue is fixed.
Dear XDA,
After months of being a lurker while deciding which tablet to get, I finally joined just to share my situation and perhaps, obtain a solution I've not tried with you guys.
Basically, after careful consideration, I decided to buy the Nexus 10 to use as a general tablet, gaming device and for work/presentations. It has excelled at all of this, without the price of other tablets.
I consider myself to be a power user and tried almost anything I could with the tablet. But I decided to not root it as of yet and have not installed any apps outside of the Google Play store. I was in Northern Michigan when I decided to buy it and after calling over 20 different Walmart's and Staples, found one Walmart (in Petoskey, MI) that carried a single, non-display unit, 32 Gb version. Bought it on December 28th and now I am overseas serving.
Two days ago, I went to bed as the tablet was charging and downloading over Wifi about 600 Mbs by the Need for Speed: Most Wanted game. When I woke up, it was off and it's battery drained. I plugged it back on and read online about similar issues. Took it to the office, left it charging for 8 hours (I've always used the original Samsung charger on wall outlets) but nothing happened. Tried to take it out of its apparent "deep sleep" with the 10 sec power button trick, then the 30 sec one, then the volume buttons + power and nothing.
If the tablet is charging, it shows for 2 secs a battery icon (fully charged I might add). Also tried a factory reset to no avail. So I contacted Google Play store, and after walking me through the same procedures I had tried, they stated that I have to contact Samsung since I did not buy it from Google. Samsung was contacted yesterday through their online chat support and after giving them enough info and testing the same procedures, they said they need to physically examine it so I should contact their voice support team. That was done a while ago and here's the kicker: they cannot find my tablet's serial number in their system.
Samsung gave me a ticket number and said they will call me back within the next 48 hours (including Sunday) about this issue. Then I should be able to mail it to their service center. While I am waiting, I decided to contact Walmart for a possible exchange (I really like the Nexus, I just want a working one) Since I do not have the original box nor the receipt (but I do have a printed statement of the credit card used, and a copy of my driver's license) I had to fill a long form and am as of now waiting for a response from them.
I also followed a video on Youtube and went ahead and carefully opened the case (it was a pain to get a #00 Phillips screwdriver and then use it) in order to take the battery out, wait a couple of minutes and then put it back on (like others have claimed has helped them for the Nexus 10) but it didn't do anything.
I am afraid I am without options, and will have to pay for shipping from the Caribbean to the US at my expense, then use a courier to have the new/fixed one shipped back here. I estimate this will take between 2-4 weeks.
Any ideas/things to try I might be missing? I would really like to save the over US$100 in shipping fees for myself.
Guarocuya said:
Dear XDA,
After months of being a lurker while deciding which tablet to get, I finally joined just to share my situation and perhaps, obtain a solution I've not tried with you guys.
Basically, after careful consideration, I decided to buy the Nexus 10 to use as a general tablet, gaming device and for work/presentations. It has excelled at all of this, without the price of other tablets.
I consider myself to be a power user and tried almost anything I could with the tablet. But I decided to not root it as of yet and have not installed any apps outside of the Google Play store. I was in Northern Michigan when I decided to buy it and after calling over 20 different Walmart's and Staples, found one Walmart (in Petoskey, MI) that carried a single, non-display unit, 32 Gb version. Bought it on December 28th and now I am overseas serving.
Two days ago, I went to bed as the tablet was charging and downloading over Wifi about 600 Mbs by the Need for Speed: Most Wanted game. When I woke up, it was off and it's battery drained. I plugged it back on and read online about similar issues. Took it to the office, left it charging for 8 hours (I've always used the original Samsung charger on wall outlets) but nothing happened. Tried to take it out of its apparent "deep sleep" with the 10 sec power button trick, then the 30 sec one, then the volume buttons + power and nothing.
If the tablet is charging, it shows for 2 secs a battery icon (fully charged I might add). Also tried a factory reset to no avail. So I contacted Google Play store, and after walking me through the same procedures I had tried, they stated that I have to contact Samsung since I did not buy it from Google. Samsung was contacted yesterday through their online chat support and after giving them enough info and testing the same procedures, they said they need to physically examine it so I should contact their voice support team. That was done a while ago and here's the kicker: they cannot find my tablet's serial number in their system.
Samsung gave me a ticket number and said they will call me back within the next 48 hours (including Sunday) about this issue. Then I should be able to mail it to their service center. While I am waiting, I decided to contact Walmart for a possible exchange (I really like the Nexus, I just want a working one) Since I do not have the original box nor the receipt (but I do have a printed statement of the credit card used, and a copy of my driver's license) I had to fill a long form and am as of now waiting for a response from them.
I also followed a video on Youtube and went ahead and carefully opened the case (it was a pain to get a #00 Phillips screwdriver and then use it) in order to take the battery out, wait a couple of minutes and then put it back on (like others have claimed has helped them for the Nexus 10) but it didn't do anything.
I am afraid I am without options, and will have to pay for shipping from the Caribbean to the US at my expense, then use a courier to have the new/fixed one shipped back here. I estimate this will take between 2-4 weeks.
Any ideas/things to try I might be missing? I would really like to save the over US$100 in shipping fees for myself.
Click to expand...
Click to collapse
Same boat. Bought from google on launch day,
Woke up this morning to what appeared to be a dead battery. Plugged the tablet into the supplied charger/cable, and the battery charging screen does not come up. Has anyone had any similar experience? I was running AOKP PUB 1/17 and Franco r4 at the time of the incident.
funkybrunk said:
Same boat. Bought from google on launch day,
Woke up this morning to what appeared to be a dead battery. Plugged the tablet into the supplied charger/cable, and the battery charging screen does not come up. Has anyone had any similar experience? I was running AOKP PUB 1/17 and Franco r4 at the time of the incident.
Click to expand...
Click to collapse
Thanks for sharing your experience mate. I'd suggest you try taking the battery out even though it didn't do anything for me.
Guarocuya said:
Dear XDA,
After months of being a lurker while deciding which tablet to get, I finally joined just to share my situation and perhaps, obtain a solution I've not tried with you guys.
Basically, after careful consideration, I decided to buy the Nexus 10 to use as a general tablet, gaming device and for work/presentations. It has excelled at all of this, without the price of other tablets.
I consider myself to be a power user and tried almost anything I could with the tablet. But I decided to not root it as of yet and have not installed any apps outside of the Google Play store. I was in Northern Michigan when I decided to buy it and after calling over 20 different Walmart's and Staples, found one Walmart (in Petoskey, MI) that carried a single, non-display unit, 32 Gb version. Bought it on December 28th and now I am overseas serving.
Two days ago, I went to bed as the tablet was charging and downloading over Wifi about 600 Mbs by the Need for Speed: Most Wanted game. When I woke up, it was off and it's battery drained. I plugged it back on and read online about similar issues. Took it to the office, left it charging for 8 hours (I've always used the original Samsung charger on wall outlets) but nothing happened. Tried to take it out of its apparent "deep sleep" with the 10 sec power button trick, then the 30 sec one, then the volume buttons + power and nothing.
If the tablet is charging, it shows for 2 secs a battery icon (fully charged I might add). Also tried a factory reset to no avail. So I contacted Google Play store, and after walking me through the same procedures I had tried, they stated that I have to contact Samsung since I did not buy it from Google. Samsung was contacted yesterday through their online chat support and after giving them enough info and testing the same procedures, they said they need to physically examine it so I should contact their voice support team. That was done a while ago and here's the kicker: they cannot find my tablet's serial number in their system.
Samsung gave me a ticket number and said they will call me back within the next 48 hours (including Sunday) about this issue. Then I should be able to mail it to their service center. While I am waiting, I decided to contact Walmart for a possible exchange (I really like the Nexus, I just want a working one) Since I do not have the original box nor the receipt (but I do have a printed statement of the credit card used, and a copy of my driver's license) I had to fill a long form and am as of now waiting for a response from them.
I also followed a video on Youtube and went ahead and carefully opened the case (it was a pain to get a #00 Phillips screwdriver and then use it) in order to take the battery out, wait a couple of minutes and then put it back on (like others have claimed has helped them for the Nexus 10) but it didn't do anything.
I am afraid I am without options, and will have to pay for shipping from the Caribbean to the US at my expense, then use a courier to have the new/fixed one shipped back here. I estimate this will take between 2-4 weeks.
Any ideas/things to try I might be missing? I would really like to save the over US$100 in shipping fees for myself.
Click to expand...
Click to collapse
I have the same problem, I have also opened the case to take the battery -yes, its a pain in the ass-, tried the power+volume solutions, I have tried with the charger of my galaxy note 2, and nothing... I live in Mexico and I have no warranty because I bought my tablet from a guy in a local page.
Have you found a solution??? Honestly I dont know what to do....
Please help!!!!!
chortiman said:
I have the same problem, I have also opened the case to take the battery -yes, its a pain in the ass-, tried the power+volume solutions, I have tried with the charger of my galaxy note 2, and nothing... I live in Mexico and I have no warranty because I bought my tablet from a guy in a local page.
Have you found a solution??? Honestly I dont know what to do....
Please help!!!!!
Click to expand...
Click to collapse
I only logged back to answer this. In the end, I had to ship it to Samsung's repair center (at my cost) and they fixed and sent me back the same one. Hasn't experienced any issues since then. Unluckily, I believe you'd need to do the same.
Guarocuya said:
I only logged back to answer this. In the end, I had to ship it to Samsung's repair center (at my cost) and they fixed and sent me back the same one. Hasn't experienced any issues since then. Unluckily, I believe you'd need to do the same.
Click to expand...
Click to collapse
Thank you for answering. I guess I have no other choices. Best regards.
I ran into the exact same problem as the OP yesterday. Don't know what happened really but i suspect that for an unknown reason the battery that just got fully charged, totally drained over night resulting in the same blinking battery icon (showing full) when trying to power on with the charger attached.
Now what i believe is that when this happens, the battery gets drained to the last bit, so much that even when connected to the charger it doesn't have enough juice to power on. That would explain why it eventually came back to life after a few minutes connected to the charger.
So basically, if you ever run into the same problem, you might want to try to wait for a few minutes with the N10 on charge and see if it ends up booting up again, mine did and it was quite the relief.
Good luck to everyone who experiences that.
UPDATE:
I bought a new battery on ebay from china and installed myself and now my nexus 10 works as good as new!!!
The battery plus the screewdrivers necesary to open the tablet costs arround 28 dls including international shipping to México, and the instructions to open the tablet are in youtube.
Good luck to any one that has this same problem.
The problem seems to be solved by now, I suggest to put the tag [SOLVED] in thread title . As I saw it's really a battery problem, which is caused by it draining and having no power to even boot with the charger. I guess the Pogo Charger may do the work better, as it may give the power enough to the Nexus (it's more powerful than the USB).
Google did a big mistake by using USB charger on a tablet, when we're talking about cellphones, which battery isn't as big as a tablet neither screen and processor, it's okay, but tablet requires much more power.
Sent from my GT-I9505G using Tapatalk 4
Hi
My Note 3 LTE (N900W8) has been having issues with NFC tags and in general I've been having less charge than when I first got it almost two years ago.
I scanned the barcode/mini QR code on the battery and the model number is GH43-03974A or B800BU (Stock battery that came with phone)
I was thinking of just buying a battery online but can't find really any official sources. I checked Amazon and the third-party sources have counterfeit horror stories attached and the offcial amazon.ca shop is out of stock.
Thanks.
There are a lot, and I mean tones of fake Samsung batteries available online. They look exactly like the genuine battery so if your buying from an independent seller you have no way of knowing what you're getting until it's in your hands. TO make matters worse is the fact that the knock off batteries are some of the worst batteries available. The people that make these do not have to worry about maintaining a reputation for quality because they are simply riding one Samsung's existing rep. Why should they bother selling you a battery other than the cheapest thing they can get their hands on. In fact that's what they do.
My suggestion don't buy Samsung batteries unless you plan to buy from a licensed dealer. This way is the only way you can be assured of what you are getting. The problem is Samsung charges crazy money for OEM parts. I recommend buying one of the good quality 3rd party batteries. I suggest Anker myself. THey make really good batteries, they stand behind them, they are not crazy expensive, and as far as I know nobody counterfeits them. Anker cares about their reputation so they want you to have a good battery with their name on it. There are other third-party manufacturers of quality batteries also and most are avialable with NFC. I understnad you can also get cases with NFC built in but I have not seen them myself. Look around do some research and report back what you find to help other.
Take care my friend.