Windows Mobile Device Centre and Active Sync Connection Problems – HTC HD2 / LEO
Hi All
Introduction:-
I have been and HTC HD2 and I have been having a lot of problems with the WMDC not connecting.
When it initially got the phone it was SIM locked and branded to T-Mobile. I managed to unlock and de-brand it by flashing the ROM. WMDC /ActiveSync worked fine for a while, then it all went ‘pear shaped ‘ regarding connections and syncing the phone to my PC.
I am not a big fan of cloud computing ie Microsoft My Phone online syncing. I like a bit of privacy, so I wanted to sort out the syncing problem. You also need the phone to sync to a PC for installing *.exe programs. Cloud Computing is not much use for that.
The Problem:-
I have 4 PC’s 1 desktop and 3 laptops. The desktop and one of my laptops are running Windows 7 H/P. The other 2 laptops are running Windows XP.
The problem I had showed up on 3 of my PC’s, so I concluded that the problem had to be with the phone. What was happening was, that when I connected my phone WMDC would start up, and then said no connection, and that was it. The WMDC did not offer any reason or suggestions as to why. On the phone, when I navigated to Start/Tools/ActiveSync. The ActiveSync page would flash up for a split second and revert back to the Start screen, this meant that I couldn’t access the ActiveSync on the phone either.
I tried all the usual suspects, ie reloading WMDC soft resetting the phone, connecting the phone first before starting WMDC, blah!!!, blah!!!, blah!!!.
Solution:-
It was apparent that the only option was a hard reset, however, a hard reset would totally wipe my phone and all my settings that I had spent ages (my wife was not too pleased about the time spent) setting up.
First I, used spb backup.to back up my phone settings. I copied the CAB file onto my to my Micro SD card then loaded the program onto the phone. This was a bit of a blessing in disguise because spb backup also backed up the problem as well.
That said, Sspb backup is absolutely great, because after the hard reset, it restored my phone and all it’s settings exactly to every last detail as far as I can tell. It is a truly amazing bit of software. The backup file is an .exe file which you navigate to via Start/File Explorer/ etc….click on and run as a program. So you don’t have to re-install the original spb backup program first.
You must however tell spb backup to save your backup file onto your flash memory and NOT the phone memory, otherwise it won’t be there after the hard reset. Doh!!
Just to be safe I removed my flash memory card from the phone during the hard reset.
After the Hard Reset but before the ‘Restore’, when I connected my phone to my Windows 7 Laptop, WMDC connected straightaway, the same was true when I connected it to one of my windows laptops. Also I was able to open the ActiveSync page on the phone as well. So the Hard Reset worked. However, when I then did a Restore, the old problem resurfaced . The problem I decided had to be a registry entry somewhere. I then loaded on Resco Registry Editor, using this utility I navigated to HKEY/CurrentUser/Software/Microsoft/ActiveSync. Here, I deleted the 2 Partnership folders keys, do not delete the default key. (Dabble in the Registry at your own risk).
Guess what!!! After deleting these keys and a soft reset, normality was restored WMDC started to work again.
Conclusion:-
Was the hard reset necessary, or was deleting the partnership keys all that was needed? Not sure.
Cubicye 30/04/2010
Related
I've been successfully synchronizing with two PCs for the better part of a year. Last week, with no obvious change in software (but there were some XP updates), synchronization quit working correctly. The symptom is that when I go back to a PC I have already sync'd with, activesync doesn't recognize the existing partnership and insists that I delete one of my two partnerships. If I do this, say at home, it will sync fine, but then when I reach the office, activesync doesn't recognize the existing partnership there. I am not running exchange on either machine. I run zonealarm pro with the standard fix that has worked fine, and nothing on any machine changed except standard updates.
I'm using Activesync 4.1 because when I tried 4.2 when it first came out, it didn't sync properly, and running the stock t-mobile 2.6, but without most of the extended ROM items.
Any ideas would be appreciated. I have not yet tried the hard reset with a fresh install of activesync that some advise, but did change the
HKEY_CURRENT_USER\Software\Microsoft\ActiveSync\EnableNonLocalCrossPollination
to one, which doesn't seem to have fixed the problem.
Trying 4.5
I installed activesync 4.5, first by deleting both partnerships, then stopping and uninstalling activesync on both pcs and deleting the activesync file in program files, then installing 4.5 and syncing. Now both have partnerships, and I'll know in the morning if that cured the problem.
SidebySide Errors and Fix
I looked in the Event Viewer under administrative tools, and activesync was generating a list of about twelve "red X" errors, all of the form
Dependent Assembly Microsoft.VC80.MFCLOC
called by something called SideBySide. A quick search turned up this fix:
http://support.microsoft.com/kb/923014/en-us
and the installing of the download under Resolution eliminated the errors. I don't yet know if this is connected to my activesync partnership problems.
Solution!
This seems to be a complete solution: renaming the device.
http://www.cellphonetalk.net/viewtopic-146185.html
Help!
None of these solutions has fixed the problem! Has anyone figured out a solution that doesn't involve a hard reset?
Another solution
This doesn't work for me because no mobile device shows up under network connections:
Sometimes the Windows device manager recognizes the Windows Mobile adapter but Activesync does not recognize the device. In that case, go to Start—>Control Panel—>Network Connections. Look for the Windows Mobile adapter. Right click on it and go to properties. Under “This connection uses the following items” make sure 1) TCP/IP, 2) Client for Microsoft Networks and 3) File and Printer Sharing for Microsoft Networks are selected. If not, just select them and hit OK. Activesync should recognize the device.
Frustrated
Well, I couldn't get this to work. Finally I did the hard reset. The good news is that I was at 99% functionality in under an hour; the remaining was the odd tweak I didn't have in my list, most of which I did when I had a minute otherwise unoccupied.
The hard reset seems to have fixed the problem. But what a nuisance! And still no glimmer of an idea as to what causes it. If anyone has a theory, I'm curious.
I am using a Sprint HTC 6800 Mogul Pocket PC running Windows Mobile 6.
Suddenly, as things as do, I noticed the following problems:
First when I went to stream video or audio from sites that I had previously successfully visited I got an error message: "This device is restricted from downloading this file type."
Second when I went to remove the last programs that I remembered installing (Navizon, SprintTV, TouchCommander were among them) I discovered that there were NO programs listed in the remove programs screen.
Finally when I connected my ppc to my desktop it would connect only as a guest. ActiveSync reported that "Synchronizaton cannot be completed successfully." It advised me to try again and if necessary see the troubleshooter on the desktop. Unfortunately that procedure showed no problems and provided no solutions.
Any suggestions?
gosimon said:
I am using a Sprint HTC 6800 Mogul Pocket PC running Windows Mobile 6.
Suddenly, as things as do, I noticed the following problems:
First when I went to stream video or audio from sites that I had previously successfully visited I got an error message: "This device is restricted from downloading this file type."
Second when I went to remove the last programs that I remembered installing (Navizon, SprintTV, TouchCommander were among them) I discovered that there were NO programs listed in the remove programs screen.
Finally when I connected my ppc to my desktop it would connect only as a guest. ActiveSync reported that "Synchronizaton cannot be completed successfully." It advised me to try again and if necessary see the troubleshooter on the desktop. Unfortunately that procedure showed no problems and provided no solutions.
Any suggestions?
Click to expand...
Click to collapse
I have the EXACT same symptoms. I wonder if the DST fix over the weekend did something bad to my phone.
Edit: This is a PPC 6800 upgraded with the 2.16.651.0_1.47.00 ROM. Maybe I will have to go back to 2.09 after all...
Edit 2: I had to do a hard reset and restore my data from backup (Spb Backup!) to get my Mogul functional again. Still have not reverted to 2.09 yet...
I have the same prob and mine wont even hard reset. is there a certain order in wich to hit both soft keys and then the reset button with the stylus?
WM6 w/ Home, no other hacks that I can think of.
AS 4.5, WinXP
Just as the title says, when I tell it to explore the phone, it just goes to my C: drive on the PC.
I also have My Mobiler running, but it stopped working well before that. In fact, I don't think it's worked in several months, sometime shortly after I upgraded to WM6. Any solutions? Anything I add either has to be done by taking out the card and putting it in my PC, or adding to the 'to be synced' folder.
uninstall active sync and restart the computer then install active sync again. Make sure your device is disconnected during all this. If that doesnt solve it i would try backing up your phone using spb backup and try hard resetting it. The fact you can sync the folder shows that you have a connection. But is that my mobiler? Have you checked the settings options in active sync and made sure that allow connections via usb is selected?
Hi All
Introduction:-
I have an HTC HD2 and I have been having a lot of problems with the WMDC not connecting.
When it initially got the phone it was SIM locked and branded to T-Mobile. I managed to unlock and de-brand it by flashing the ROM. WMDC /ActiveSync worked fine for a while, then it all went ‘pear shaped ‘ regarding connections and syncing the phone to my PC.
I am not a big fan of cloud computing ie Microsoft My Phone online syncing. I like a bit of privacy, so I wanted to sort out the syncing problem. You also need the phone to sync to a PC for installing *.exe programs. Cloud Computing is not much use for that.
The Problem:-
I have 4 PC’s 1 desktop and 3 laptops. The desktop and one of my laptops are running Windows 7 H/P. The other 2 laptops are running Windows XP.
The problem I had showed up on 3 of my PC’s, so I concluded that the problem had to be with the phone. What was happening was, that when I connected my phone WMDC would start up, and then said no connection, and that was it. The WMDC did not offer any reason or suggestions as to why. On the phone, when I navigated to Start/Tools/ActiveSync. The ActiveSync page would flash up for a split second and revert back to the Start screen, this meant that I couldn’t access the ActiveSync on the phone either.
I tried all the usual suspects, ie reloading WMDC soft resetting the phone, connecting the phone first before starting WMDC, blah!!!, blah!!!, blah!!!.
Solution:-
It was apparent that the only option was a hard reset, however, a hard reset would totally wipe my phone and all my settings that I had spent ages (my wife was not too pleased about the time spent) setting up.
First I, used spb backup.to back up my phone settings. I copied the CAB file onto my to my Micro SD card then loaded the program onto the phone. This was a bit of a blessing in disguise because spb backup also backed up the problem as well.
That said, spb backup is absolutely great, because after the hard reset, it restored my phone and all it’s settings exactly to every last detail as far as I can tell. It is a truly amazing bit of software. The backup file is an .exe file which you navigate to via Start/File Explorer/ etc….click on and run as a program. So you don’t have to re-install the original spb backup program first.
You must however tell spb backup to save your backup file onto your flash memory and NOT the phone memory, otherwise it won’t be there after the hard reset. Doh!!
Just to be safe I removed my flash memory card from the phone during the hard reset.
After the Hard Reset but before the ‘Restore’, when I connected my phone to my Windows 7 Laptop, WMDC connected straightaway, the same was true when I connected it to one of my Windows XP laptops. I also was able to open the ActiveSync page on the phone as well. So the Hard Reset worked. However, when I then did a Restore, the old problem resurfaced . The problem I decided had to be a registry entry somewhere. I then loaded on Resco Registry Editor, using this utility I navigated to HKEY/CurrentUser/Software/Microsoft/ActiveSync. Here, I deleted the 2 Partnership folders keys, do not delete the default key. (Dabble in the Registry at your own risk).
Guess what!!! After deleting these keys and a soft reset, normality was restored WMDC started to work again.
Conclusion:-
Was the hard reset necessary, or was deleting the partnership keys all that was needed? Not sure.
My HD2 is almost useless right now, sense wont start, hard buttons stopped working, cannot sync with windows media center, list goes on...
phone has been working with no problems for 6 months.
Am about ready to hard reset.
I need a way to backup the file that windows 6.5 saves ALL the calender information ( from the very first entry ever to the most recent) so that after I hard reset I would be able to just overwrite the default blank file with the old one and see them all again(calender entries).
same goes with contacts.
Microsoft my phone has stopped working, says cannot connect (0x85010001), along with a number of other programs( including Windows Marketplace). Ideally I could get microsoft my phone to work again and i would just back it up there....
connection problems (including that my wifi works, connects to my router, but once connected, it kills my internet connection on the router and is only restored once i disconnect my HD2 from it) started when i installed one of those kill all data programs when i was travelling and didnt want to accidentally use data while roaming. If there is any way to restore all connection setting for program allowances and default wifi settings, please help as well, this may be the ticket to get microsoft My phone to work.
im dieing....phone turned from a dream to a nightmare of a headache.
any help will be ultra appreciated
hey try and give the battery a pull also remove the sd card. Put battery back in, make sure your drivers for wmdc are up to date so the phone can connect to the computer properly. also usb mode should be set to activesync. assuming wmdc can connect you could simply sync outlook with you phone backing up everything you choose including contacts and calendar entries.