I recently had to give up my rooted preordered Incredible for a refurb due to heat issues and reboot (loop) issues. For those looking for a guide as to what to do if you have to return your phone to Verizon and want to unroot. I welcome any comments to update/add to this information:
1) Make a NANDROID Backup if you want to simply port it over to your new phone
2) Mount your phone as DISK DRIVE
3) Walk the directories and delete any cached thumbnails of web sites you have visited
4) Copy any pictures you want to keep which were saved on the phone
5) Reboot into ClockWork recovery
6) Wipe the Dalvik Cache
7) Wipe the Data/Factory Reset
8) Go back
9) Wipe Data (main menu)
10) Power Down your phone
11) Remove your SD Card
12) Download one of the RUU's which are hosted around the web:
http://www.shipped-roms.com/shipped/Incredible/
13) Turn on your phone and plug it in to your USB
14) Run the RUU and let it do it's thing. When its done, so are you
15) If you have a screen protector, remember to remove it.
Any additions are welcome!
Yes it will revert everything back to normal, that's called an RUU btw
Cool
Anyone know if this also removes the more hidden data, such as the cached images of the web sites you have visited? In other words, if I run the RUU, is the phone ready to just be handed over?
if i root and uninstall some apps, will this restore my phone to stock and allow me to get all future HTC updates?
jdmba said:
Anyone know if this also removes the more hidden data, such as the cached images of the web sites you have visited? In other words, if I run the RUU, is the phone ready to just be handed over?
Click to expand...
Click to collapse
I don't think so, but it's easy enough to do a wipe and then apply the RUU (and hey, for the hell of it, you could wipe again).
Steps?
[deleted ... first post updated]
I'm pretty sure the RUU will completely wipe your phone. However, you can take giantcrazy's advice and wipe before running the RUU.
One more try
[deleted ... first post updated]
Ok, here is what you want to do.
there would be two things you need to un do before sending them back this phone.
make sure it says S-ON.
and then make sure you have stock recovery.
If you have these two things, your gold bod.
Probably to noob to know any better
After going through a lot of threads this one seems appropriate. I am looking for how to go back to stock DI. After Unrevoked3, ota leak and unofficial froyo leak, my DI wont connect to VZW anymore, all out going calls are busy. Talked to my VZW guys, they are cool with me, tried to help nothin'. Today tried Unrevoked forever and official froyo leak, still no VZW connection. I looked into this a lot before I tried these mods I don't know what went wrong, I would not have been able to do this with out such easy tools as are provided today. "I NEED HELP" to get back to stock, "PLEASE". I have looked into SDK and Adb, as I have been lead to believe there is no way to return to 2.1 and the right radio without these tools. At this moment I have not been able to find clear enough explanations on how to use these tools, this is where I maybe over my head. I assume my radio is fried, I don't care if no "S on", I just need those obvious things; version, kernel, baseband, to be stock. Any help will be appreciated, big thanks for any suggestions
A Lex and Er said:
After going through a lot of threads this one seems appropriate. I am looking for how to go back to stock DI. After Unrevoked3, ota leak and unofficial froyo leak, my DI wont connect to VZW anymore, all out going calls are busy. Talked to my VZW guys, they are cool with me, tried to help nothin'. Today tried Unrevoked forever and official froyo leak, still no VZW connection. I looked into this a lot before I tried these mods I don't know what went wrong, I would not have been able to do this with out such easy tools as are provided today. "I NEED HELP" to get back to stock, "PLEASE". I have looked into SDK and Adb, as I have been lead to believe there is no way to return to 2.1 and the right radio without these tools. At this moment I have not been able to find clear enough explanations on how to use these tools, this is where I maybe over my head. I assume my radio is fried, I don't care if no "S on", I just need those obvious things; version, kernel, baseband, to be stock. Any help will be appreciated, thanks
Click to expand...
Click to collapse
Ok, there is so much here I will do my best.
number one, having s-on is just as important as having a radio thats either 2.15x or 1.x, now that the OTA 2.2 update is sending out, you can send the phone back with 2.2 and 2.15x radio.
what you need to make sure of, is two things, you have s-on,
and you have stock recovery.
ACD168 said:
Ok, there is so much here I will do my best.
number one, having s-on is just as important as having a radio thats either 2.15x or 1.x, now that the OTA 2.2 update is sending out, you can send the phone back with 2.2 and 2.15x radio.
what you need to make sure of, is two things, you have s-on,
and you have stock recovery.
Click to expand...
Click to collapse
Thank you, and really they wont know if the ota was pushed to me? I found the S on tool, I didn't know there was one, I had only read on about S off. I don't know how to find/replace stock recovery, I will start searching though. Much appreciation, my better half is not as thrilled about my learning experience as I am.
I already rooted and unrooted once, will I get stock recovery back after unrooting?
A Lex and Er said:
Thank you, and really they wont know if the ota was pushed to me? I found the S on tool, I didn't know there was one, I had only read on about S off. I don't know how to find/replace stock recovery, I will start searching though. Much appreciation, my better half is as thrilled about my learning experience as I am.
Click to expand...
Click to collapse
Your welcome, I'm happy to see you are learning so quickly. S-on is very helpful for those warranty returns of the phone.
Verizon has no idea whether or not you got the ota, or better yet what version you have or if you are rooted, ect.
If you tell me what your hboot it, radio, software version, s-on or s-off, if rooted or not, and if you have the stock recovery or clockwork and I will try and guide you to where you want to be..
if you need help getting to the stock recovery this must mean you are rooted, and this can be achieved by downgrading the phone by un-rooting, I'd suggest running s-off while you are rooted, then
androidforums.com/incredible-all-things-root/99828-video-howto-unroot-incredible-downgrading.html
sorry can't post links yet,
to help you un-root and get that stock recovery back.
A Lex and Er said:
I already rooted and unrooted once, will I get stock recovery back after unrooting?
Click to expand...
Click to collapse
To find out real fast if you have the stock recovery or clockwork-mod recovery, boot into HBOOT, (power off phone, hold vol down and power til screen turns on) and then vol down to select recovery and push the power button I think to select and then if you get a red triangle that means stock recovery.
Also need to return phone
I just got off with Asurion and they are over nighting a replacement. I had rooted my phone, installed some root only apps like wireless tethering and set cpu, removed some bloat like CityID and Tweet/Peep, and changed the boot animation. No custom ROM or radio update.
Then I wanted to get the OTA update so I applied s-off and flashed back to stock recovery.
So what do I need to do to return this phone. I know I will need to apply s-on. Then should I flash a stock 2.1 or just revert the changes I made to boot animation, restore the bloatware, and remove the root apps? Do I need to remove any other files that go with being root?
Thanks.........MM
ACD168 said:
Your welcome, I'm happy to see you are learning so quickly. S-on is very helpful for those warranty returns of the phone.
Verizon has no idea whether or not you got the ota, or better yet what version you have or if you are rooted, ect.
If you tell me what your hboot it, radio, software version, s-on or s-off, if rooted or not, and if you have the stock recovery or clockwork and I will try and guide you to where you want to be..
if you need help getting to the stock recovery this must mean you are rooted, and this can be achieved by downgrading the phone by un-rooting, I'd suggest running s-off while you are rooted, then
androidforums.com/incredible-all-things-root/99828-video-howto-unroot-incredible-downgrading.html
sorry can't post links yet,
to help you un-root and get that stock recovery back.
Click to expand...
Click to collapse
Hello,
I wanted to thank you again for the help this last weekend. I apologize for not returning for more of the help you offered me. My wife only has every other weekend off and we have an 18mo. old son, both of whom deserved my time more than my DI. I love my DI but it wasn't giving me much love.
Although VZW isn't always the nicest to my pocket book, I have never been taken care of as well by any other provider(s) employees, thank you. As I mentioned in my first post, my VZW guys are cool with me. Yesterday I went into the store and the manager offered to help me. He managed to reconnect my DI to the network but no 3g's. He believes my problem is just a coincidence because he had another customer with a similar problem over the weekend, with no mod's. Still I need to exchange my DI, it doesn't look like 3g's is going to turn on.
My real issue is still getting custom recovery off and stock recovery back on, then unrooting will be a breeze. The videos you lead me to are one of the sources I have been working with, however to reverse the leaked ota, Downgrade leaked ota video, requires SDK and adb knowledge, this is where I am noob. At this time my VZW manager who is in school for programing is attempting to help me (he has a over clocked Palm Pre Plus, 1Ghz), this is very cool of him, well beyond what is expected. (I am in no way encouraging anyone to rely on their VZW employees for this kind of help, this is a unique situation, I have been building a relationship with my VZW guys for two years+, not all VZW employees have a clue about mod's, and mod's technically void the warranty) I am hoping to learn enough about these tools, SDK and adb, to help myself before the next time, and I will hopefully be gaining some of this knowledge from my friends at my VZW store soon. I will also be looking forward to the help I receive from fine people such as yourself and people in this community in future endeavors.
I will stop basically hijacking this thread now
Thanks to all of the people who support these community's, with out whom many of us would never get our foot in the door. Much appreciation to ACD168 for being there to help me.
Take the time and learn to do it right the first time.
A Lex and Er said:
Hello,
I wanted to thank you again for the help this last weekend. I apologize for not returning for more of the help you offered me. My wife only has every other weekend off and we have an 18mo. old son, both of whom deserved my time more than my DI. I love my DI but it wasn't giving me much love.
Although VZW isn't always the nicest to my pocket book, I have never been taken care of as well by any other provider(s) employees, thank you. As I mentioned in my first post, my VZW guys are cool with me. Yesterday I went into the store and the manager offered to help me. He managed to reconnect my DI to the network but no 3g's. He believes my problem is just a coincidence because he had another customer with a similar problem over the weekend, with no mod's. Still I need to exchange my DI, it doesn't look like 3g's is going to turn on.
My real issue is still getting custom recovery off and stock recovery back on, then unrooting will be a breeze. The videos you lead me to are one of the sources I have been working with, however to reverse the leaked ota, Downgrade leaked ota video, requires SDK and adb knowledge, this is where I am noob. At this time my VZW manager who is in school for programing is attempting to help me (he has a over clocked Palm Pre Plus, 1Ghz), this is very cool of him, well beyond what is expected. (I am in no way encouraging anyone to rely on their VZW employees for this kind of help, this is a unique situation, I have been building a relationship with my VZW guys for two years+, not all VZW employees have a clue about mod's, and mod's technically void the warranty) I am hoping to learn enough about these tools, SDK and adb, to help myself before the next time, and I will hopefully be gaining some of this knowledge from my friends at my VZW store soon. I will also be looking forward to the help I receive from fine people such as yourself and people in this community in future endeavors.
I will stop basically hijacking this thread now
Thanks to all of the people who support these community's, with out whom many of us would never get our foot in the door. Much appreciation to ACD168 for being there to help me.
Take the time and learn to do it right the first time.
Click to expand...
Click to collapse
First off, you are very welcome my friend, anything I can do to help do hesitate to ask!, and your not hijacking any thread brother, that's what these threads are for!!!
Thats real cool of the VZW employees!!
adb and sdk isnt that difficult I can help you!!
Read my post about warranty exchange.
I know alot of people are "better safe than sorry" mentality. but I have returned 2 phones that were fully rooted, updated, s-off running custom roms and I had no issues. in fact ive never had an issue using warranty exchange. ive exchanged phones that I broke (like broke.. with pieces coming off). I just call and tell the operator lady my phone doesnt work, i dont know why.. it was just working earlier and now it wont turn on.. they send me a new phone and I send back the broken one and everyone is happy.
They only confirm that the numbers on the phone match your account. Not the reasons you are sending it Back. the warhouse guy that opens your box isnt the same guy you talked to, nor do they have information about your phone call to the tech. They simply open the box, scan the numbers and move on.
dont stress to much about it
Great info here
Thanks to every one of you on this thread. I am finally breaking free from WinMo and getting Dinc after a lot of research. I like Verizon but hate the bloatware they pack onto Androids and all the other phones, so I will be fiddleing with ROMs. If I screw up I am looking here first to see how to get it back to stock so I can get my new one with the insurance coverage.
Everytime I get to serouosly looking around these forums I learn great new stuff. I will donate to the XDA someday soon!
Okay. so im a noob. Just need to ask. What do you guys mean by stock recovery? I just rooted my phone but need to unroot to send it in for work at Verizon. Could you help me out?
Okay, so I have rooted my Droid eris several times and have downloaded and installed kaosfroyo, vanilla, and plain Jane. I have reverted back to the "stock" Rom with this program on the computer. I have clockwork mod on this because i have seen this name in the text while it installed. So now I think I'm on the stock but I'm not fully sure. I want to unroot this phone completely and make it back to how it was when you would open up a brand new box. Then i was to go through and install the, in your opinion, the best rom out there. Now for the probem, when I go to install a new Rom, I turn off the phone completely, hold down volume down and end buttons, then when the menu comes up I push up on the volume button and i get the picture of an Eris with a red triangle and an exclamation point. That disables me from doing anything. It does the same thing when I turn the phone off and hold volume up with the end button. To fix it, I just turn off the phone and let it boot up normal. Is there any fix for this? Please keep in mind that i am a super dummy when it comes to this stuff so I don't fully understand the technical terms and would appreciate explanations.
Thank you so much for your time and help.
Time To Shine said:
Okay, so I have rooted my Droid eris several times and have downloaded and installed kaosfroyo, vanilla, and plain Jane. I have reverted back to the "stock" Rom with this program on the computer. I have clockwork mod on this because i have seen this name in the text while it installed. So now I think I'm on the stock but I'm not fully sure. I want to unroot this phone completely and make it back to how it was when you would open up a brand new box. Then i was to go through and install the, in your opinion, the best rom out there. Now for the probem, when I go to install a new Rom, I turn off the phone completely, hold down volume down and end buttons, then when the menu comes up I push up on the volume button and i get the picture of an Eris with a red triangle and an exclamation point. That disables me from doing anything. It does the same thing when I turn the phone off and hold volume up with the end button. To fix it, I just turn off the phone and let it boot up normal. Is there any fix for this? Please keep in mind that i am a super dummy when it comes to this stuff so I don't fully understand the technical terms and would appreciate explanations.
Thank you so much for your time and help.
Click to expand...
Click to collapse
By program on the computer do you mean you ran the ruu from verizon to put the stock software back on the phone? If that's the case I beleive you have probably unrooted the phone and will need to re root. I may be wrong but I think the ruu also flashes the original recovery which is why your not able to boot into it.
Conap said:
By program on the computer do you mean you ran the ruu from verizon to put the stock software back on the phone? If that's the case I beleive you have probably unrooted the phone and will need to re root. I may be wrong but I think the ruu also flashes the original recovery which is why your not able to boot into it.
Click to expand...
Click to collapse
I would assume that's what it was. I know it is rooted now because i went through this process to root it after i ran tht program. I don't remember what one it was specifically however i know it had a progress bar on the top right while it installed and had the screen of holding down volume and end button to turn on the phone.
if you are rooted then under your program list you should have superuser permissions icon .. if you dont then you may still be rooted but not likely .. if you do not see that, you can simply go to the market and download a program for root users only and if it doesnt work on your phone then you know you are not rooted .. happy hunting
duccicucci said:
if you are rooted then under your program list you should have superuser permissions icon .. if you dont then you may still be rooted but not likely .. if you do not see that, you can simply go to the market and download a program for root users only and if it doesnt work on your phone then you know you are not rooted .. happy hunting
Click to expand...
Click to collapse
Even if you re rooted afterwards you may need to reinstall recovery...i reccomend you use amons recovery. You can find directions in one of the how-to root threads around here.
problm solved
Hey guys... So I'm enjoying my DHD, It was on the 3 U.K network, unlocked it, rooted t, running leeedroid atm, however, if I ever need to get it back to a stock rom in case I wanna take it back, how do I go about it?
Remember it was originally on 3 U.K.
Thanks
There's threads all over the dev section, go have a look at them.
I think most people who have sent them back with custom ROMs on there have just been flashed back to stock anyway, so they don't seem to mind that much, but just in case.
As far as I'm aware though it's as simple as downloading a piece of software called a RUU for your phone, which in your case is 3, running it with the phone plugged in and then laughing at how easy it is =)
OR
Putting the img on the root of your SD card, going into bootloader (volume down and power on, then bootloader) and it automatically finding it, installing it and then reboot.
But I'd suggest reading a few of the threads about it and using the search button because as with all these things, there's always a risk it'll brick
After a quick search this thread http://forum.xda-developers.com/showthread.php?t=1267345&highlight=ruu has a link to the ruu you might want, then just ota update it.
Brilliant. Sounds good enough.
Also, how can I change the splash screen of the phone? Hate the "3" Logo coming up when I restart the phone.
JccageX2 said:
Brilliant. Sounds good enough.
Also, how can I change the splash screen of the phone? Hate the "3" Logo coming up when I restart the phone.
Click to expand...
Click to collapse
Good good. Like I said though, most people seem to just send it back and they'll do it for you
I'm not positive you can, I've never seen any thread saying how to get rid of it. You can have a nice boot animation though from uot (google "uot kitchen")
Here is a link on changing the bootsplash. Its fairly easy to make one yourself, or you can ask one to be made for you. Their are quite a few posted you might find one you like
http://forum.xda-developers.com/showthread.php?t=1059520
Help! Really need to go back to stock firmware before tomorrow morning, I'm on 3 U.K and need the right RUU!
When I got it it was already on 2.3.3, What RUU Can I flash? Or how else can i go back to stock, help D:
Hey guys so i was on stock lg v20 software and i recently rooted and didnt realize that i would loose wifi calling... I tried to do a factory reset but that was a mistake... ATM i currently can get into bootloader mode and fastboot but i am not able to do anything else but that... For some reason when i mount on bootloader the internal storage doesnt even show up... Im not sure what to do at this point I dont think i can just reset back to stock because there isnt no firmware... I know there is a krz file that i downloaded i used to the flasher software but it didnt do anything for some reason i put my phone into download mode and it would be stuck at 0 percent... I was on the h910 model but now its saying us966 for some reason. I can also note that i tried to install the deox rom or whatever it is and it would say it was installed but when i reboot to system it just goes back into fastboot can anyone help me with this? I realized i screwed up but is there anything i can do? I can contact att and get a replacement but i dont know if they will do it since the bootloader is on there.
Oamamn5 said:
Hey guys so i was on stock lg v20 software and i recently rooted and didnt realize that i would loose wifi calling... I tried to do a factory reset but that was a mistake... ATM i currently can get into bootloader mode and fastboot but i am not able to do anything else but that... For some reason when i mount on bootloader the internal storage doesnt even show up... Im not sure what to do at this point I dont think i can just reset back to stock because there isnt no firmware... I know there is a krz file that i downloaded i used to the flasher software but it didnt do anything for some reason i put my phone into download mode and it would be stuck at 0 percent... I was on the h910 model but now its saying us966 for some reason. I can also note that i tried to install the deox rom or whatever it is and it would say it was installed but when i reboot to system it just goes back into fastboot can anyone help me with this? I realized i screwed up but is there anything i can do? I can contact att and get a replacement but i dont know if they will do it since the bootloader is on there.
Click to expand...
Click to collapse
Umm try getting back into Recovery if you've already flashed TWRP. Pull battery out, hold down POWER and VOL DOWN at the same time, the second that the LG logo pops up, let go of power and hold it back down again really quick. If you do it right, you will get a factory reset screen. Say yes to both screens. If you are unsure that you have TWRP flashed, reflash TWRP from fastboot. If you are able to get to TWRP, do a clean wipe [(dalvik, boot,system, cache) + (format data)] then flash your desired rom.
I don't know anything about going back to stock, especially since I'm on the Sprint variant. Good luck.
Oamamn5 said:
Hey guys so i was on stock lg v20 software and i recently rooted and didnt realize that i would loose wifi calling... I tried to do a factory reset but that was a mistake... ATM i currently can get into bootloader mode and fastboot but i am not able to do anything else but that... For some reason when i mount on bootloader the internal storage doesnt even show up... Im not sure what to do at this point I dont think i can just reset back to stock because there isnt no firmware... I know there is a krz file that i downloaded i used to the flasher software but it didnt do anything for some reason i put my phone into download mode and it would be stuck at 0 percent... I was on the h910 model but now its saying us966 for some reason. I can also note that i tried to install the deox rom or whatever it is and it would say it was installed but when i reboot to system it just goes back into fastboot can anyone help me with this? I realized i screwed up but is there anything i can do? I can contact att and get a replacement but i dont know if they will do it since the bootloader is on there.
Click to expand...
Click to collapse
I had the similar problem, Im on the sprint variant. If you can access the boot loader. Run Step 3 of the dirty Santa method. this will install the TWRP recovery again, if somehow it is corrupt. After that, download the stock from for your h910 model and place it on an SD card. Flash it and see if that fixes it.
At least with this you will know that it is most likely a firmware issue.
Note: if after you install TWRP and it just hangs on the LG logo, at some given point, you can run the command via your respected operating system.
adb reboot recovery
and that should kick you into TWRP.
This is not an answer to your question, but you should not lose wifi calling from just rooting. Stock based ROMs should also have wifi calling working.
well dang for some reason my wifi calling wasnt working and ik for a fact that the fm radio wasnt working also not that i need it anyways. Well what i did was call att and thank god there sending me a replacement so im going to send this one back when i get the new one i would like to root the new phone but I do not want to lose wifi calling if i do it again i doubt ill be able to get another replacement lol. Is there a easier way to root possibly? And I cant download a stock firmware because i basically cant find one for my phone I have no way to go back to stock so a rom is only option Im going to try this one more time just to check it im going to download a rom for my phone and ill check it
Oamamn5 said:
well dang for some reason my wifi calling wasnt working and ik for a fact that the fm radio wasnt working also not that i need it anyways. Well what i did was call att and thank god there sending me a replacement so im going to send this one back when i get the new one i would like to root the new phone but I do not want to lose wifi calling if i do it again i doubt ill be able to get another replacement lol. Is there a easier way to root possibly? And I cant download a stock firmware because i basically cant find one for my phone I have no way to go back to stock so a rom is only option Im going to try this one more time just to check it im going to download a rom for my phone and ill check it
Click to expand...
Click to collapse
You may want to check out this thread. If you can't get out of this situation you should also consider not rooting your next device.
https://forum.xda-developers.com/v20/how-to/stock-att-h910-stock-recovery-boot-image-t3528060