Database Users

Locked, but password wont work.

Ok, I have an AT&T 8525 version. It's been upgraded to WM6 using the official patch, and the only other thing I had running on it was SPB shell trial version or something. I set a lock password, where when ever you turned the screen on you had to enter a password to access the device. With the Shell trial thingie it would actually give you the clock first, which was why I was trying it.
Now, my problem is this. I'm an idiot and my phone got dunked in water. I took it apart, well, took the battery out, SIM card, etc, anything I could get out without dismantling the whole phone. Took compressed air and blew on it until my can froze up and I had to surgerically remove my fingers from the can o' air (ok, exaggeration there). Anyways, if I call the phone, it rings and does what it needs to. The problem is that I can't unlock the stupid phone now. I'm not forgetting the number, it just won't accept it. I'm up to 8 mins of wait time before I can reenter it as well.
So, my question, is there a way to break the lock code without destroying the data on the phone? If no, how do I reset the phone completely? Do I have to do a hard reset? Can I take it to AT&T to get them to reset it?
And one big question, does the reset go past WM6 and revert to WM5?
Thanks all.

anything, anyone?

Just having the same problem myself.
Didn't dunk in water, but found wi-fi was locking up so did a soft reset with the sylus in the reset hole and when it rebooted, it would not accept the password.
Apperently, this is a common fault with WM6 where if you reset (or lose power whilst settings are in cache memory) the phone 'forgets' your password.
Maybe this is what has happened to yours - the only way round it is a hard reset.

Must be a "feature" not a bug.
*sigh*
Makes me pretty hesitant on ever using the feature again. I'm having serious issues trying to get it back to Syncing w/ my desktop and letting me access the device as a folder. Right now it's just powering up but nothing else.

How to reset the password
Ive just updated my rom to wm6 2days ago. Now im having the same problem...my device was set to auto off after 3min then when turned on... password prompt...i know the password...but was not accepted. Tried to re-flash wm6 but nothing happened. Anyone plsss help!!!! Thank you very much in advance!
Unit: XDA IIs,WM6 from Helmi & etc (thnk u very much guys ...u know who u r)

Re below post...hard reset did not reset the password tnx anyway
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"Just having the same problem myself.
Didn't dunk in water, but found wi-fi was locking up so did a soft reset with the sylus in the reset hole and when it rebooted, it would not accept the password.
Apperently, this is a common fault with WM6 where if you reset (or lose power whilst settings are in cache memory) the phone 'forgets' your password.
Maybe this is what has happened to yours - the only way round it is a hard reset."

maria_terie said:
Re below post...hard reset did not reset the password tnx anyway
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"Just having the same problem myself.
Didn't dunk in water, but found wi-fi was locking up so did a soft reset with the sylus in the reset hole and when it rebooted, it would not accept the password.
Apperently, this is a common fault with WM6 where if you reset (or lose power whilst settings are in cache memory) the phone 'forgets' your password.
Maybe this is what has happened to yours - the only way round it is a hard reset."
Click to expand...
Click to collapse
Hard reset worked for me. Only issue now is I can't get it to allow me to explore the device any more. It'll sync emails, etc, but won't let me access the device while connected to the USB.
The WM6 I used was the official version, not sure if that's a difference.

my HD froze, hard reset not working

Hi all, first time poster long time browser I checked the wiki and did a search but couldn't find a similar post. Here goes..
Yesterday i tried to connect to this protected wifi at a coffeeshop, but my HD did not manage to connect even after entering the network password. In the end it froze. The home screen was showing, i could feel the vib when pressing the screen, but no action happened. I did a soft reset, but that didnt make a difference... nothing working still, while it is still trying to connect to wifi.
Then I first did one hard reset. I managed to get to the screen where i am asked to touch the screen in order to configure the device. While i could feel the vib, nothing happened. I did a second hard reset, ended up at the same screen, but this time there is no vib when pressing the screen... and still nothing is happening. Same situation when doing a third hard reset.
I am lost for ideas.... Have anyone of you ever experienced something similar and what did you do to resolve it? Or have anyone any suggestions as to what I should try next??

Very bad dude,
what you can do (i dont know if this will work).....Flash your original rom again. it is a kind of a hard reset, but maybe this will work.
can you boot to boatloader (three color screen), and see the text USB when connected to pc?

Hi Kadir,
thanks for your answer.
I am trying to flash my rom using the excellent tool Hard-SPL package from OliNex, but to no avail.... i keep getting error message 202 meaning that it can't connect with the device...

This may sound obvious, but just in case... have you tried to remove the battery when the device is turned off? Is the only way to ensure you are fully turning it off, in case you have some kind of 'static' acting up. I had a similar issue on a PDA and also in my notebook, and was solved by removing battery.

hi,
thanks for the advice. I wish this was all it took, but alas no, i am not that lucky. I am starting to think this is a hardware issue....

can you see the 3 color screen?(when phone is off push power on + volume down button and keep volume down pushed).
if yes can you see it you are now in the bootloader. just chech if you see text usb, this means its connected.
and then flash, no 202 anymore.
do not use hard spl if you want HTC to repair your phone(warranty issue)

Don't you have to disable USB connection in ActiveSync too? Or was that just me?

I found the Flash program killed active sync anyway, but you're right all the guides say to disable it.

Touch HD stucked in HTC bootscreen.

Hi all,
I was messing with wmwifirouter on my touch hd and it hung for some reason and i had to soft reset my device. i pressed the power button and switched it off when the confirmation dialog came up. however, when i turned it back on, it would go past the smart mobility screen and the fone gets stuck in the htc screen. the windows mobile screen doesnt show up and it just would go past the htc screen. the charger respords well and wen i wait for sometime and when i press the power button for sometime, it gave me the confirmation dialog sound. but there was nothin but the htc logo on the screen. maybe something is going on behind the screen, but when connected to usb it wudnt detect on active sync. and wen i pressed the reset button under the battery cover, it was stuck at the htc logo screen before it showed some msg asking to press send button to restore factory default settings cause the device wasnt shut down properly or an untrusted app was installed (this is basically wat it said, not word to word.)
so can anyone help me? there is some texts i really badly need to back up.. anything other than a hard reset? please help. thanx in advance.

If you can't get past bootloader screen looks like your only options is to flash rom or hard reset

yeah i just hard resetted and everythings back to normal.. its a pity, i just lost around 4000 txts from my gal..

Appu said:
yeah i just hard resetted and everythings back to normal.. its a pity, i just lost around 4000 txts from my gal..
Click to expand...
Click to collapse
:/ thats a big loss.
Ive been backing up all my contacts, text messages from summer 2006 htc wizard till today with jeyo mobile companion.
Keeping xls files in AES, RAR encrypted files for safety
Have lost maybe 50 messages at max in that time because of some vista failures and Touch Diamond got stolen in Bulgaria.

Phone is locked or Bricked? Can you help?

I am using the PCarvalho eXtreme ROM on my phone. Everything was working fine until I entered the wrong PIN and PUK too many times. My SIM card was turned inactive. I went into the store and got a new SIM card and had the contacts transferred to the new card.
Once I put the new card into the phone, I tried the PIN and hit Unlock. The phone does NOTHING. It just sits there like I did not hit the unlock button. Then I hit the button again and again and see that the screen has registered the touch and the button press, but nothing happens. I do not get a message that the PIN is invalid and the Phone does not unlock.
So what can I do? If I attach the phone to the PC it tells me to unlock, which I cannot do for some reason. Is there a way to restore the phone to default ROM or to reload a ROM once if the phone is locked and will not accept an unlock code?

try another phone? i doubt it is rom related.

unfortunately I do not have another phone that could be used. Is there anyway to restore the old phone to make it work? The blackberry I have from work is sim locked to a different provider

Did you hard reset the phone? Try that if you have data backed up. You can also try flashing the original WM 6.1 and see if that works and then go back to pcarvalho's ROM again.

If by hard reset you mean taking out battery or pressing the button on the bottom, I have done both of those. If that is not hard reset, what do you need to do to execute a hard reset?

confusedxx said:
If by hard reset you mean taking out battery or pressing the button on the bottom, I have done both of those.
Click to expand...
Click to collapse
What you have done is called Soft Reset or commonly SR.
What you need to do (WARNING: you will loose all your contacts/pics/music/etc. in the phone memory) is take out your MicroSD card (just in case ) and while pushing GPS and Internet Explorer Buttons SIMULTANEOUSLY with one hand take the stylus and push reset with the other. Then continue holding the two buttons mentioned above until you see a gray screen that says: Push Send to Hard Reset the Phone. Push Send button then (you now can release those GPS and IE buttons ) and you've got a clean system.

Oh that sucks if I lose the contacts. hmmm well worth a shot to see if any are backed up on sim

confusedxx said:
Oh that sucks if I lose the contacts. hmmm well worth a shot to see if any are backed up on sim
Click to expand...
Click to collapse
If the phone is somehow still recognized by a PC, you can try syncing your data beforehand.

I would love to DesertsStorm but the phone will not allow for sync if it is locked. We shall see.

Stupid Problem with P3452

Hi all
first post and i got an interesting problem with my phone which i qualify as stupid. It all started when when my virtually keyborad started becoming unresponsive and when i tried to do a factory reset, i could not enter the 1234 number to start it. i left the phone for a while and then i could not get into the setting even . But i could receive calls but i could not call since i could not access any numbers on the dial pad( by pressing on the numbers of coruse but from dial log screen i could)
Anyway long story short while fiddling with the phone , i thought the lock feature was on that is why some of the touch functions was not totally responsive but to my sadness, i activated the lock and now the phone is stuck on the front page and i cannot access anything since i must press unlock at the far corner of the down screen but stupidly, while pressing on the unlock, since it is unresponsive, i cannot unlock the phone to get to the normal menu and so on.The only thing working is the square pad which tells me to press cancel then unlock to free the phone for normal use
By the way the lock feature is the one that blocks the phone so that you do not accidentally press on the touch screen and activate a program and not the lock thing operators put to limit your phone
I want to know if anyone can help me unlock the screen so that i can reset the phone or alternatively any other method via usb to reset my phone to factory settings. Any special buttons on the phone i can do to do that?
I tired leaving battery out for 24 hours but that did not work to unfreeze the touch buttons
Was thinking to reload the windows mobile completely via the micro card (which i read here) but i am not sure it will work or i fear it might brick my phone
Any suggestions will be welcome please.... thanks

Use myMobiler to control device from Pc through usb
Good luck
Ps: you'll probably have to change digitiser afterwards

Well tried the mobiler but the thing is that it asks the phone to allow the program to conenct and i cannot press yes on the touch screen since it is frozen or something so i am stuck again.

Very strange, it doesn't ask anything on my device...
Why don't you hard reset: press green and red buttons and while pressing, poke the stylus shortly in the reset hole then release the 2 buttons. It will ask something that you probably won't see, just press the action button and wait for it to restart.

Don't flash another on just yet - it may well cause issues as it sounds like your digitizer is broken. Don't hard reset either
Does it pick up anything at all? Have you tried tapping all over the place in that region to try and get a response, sometimes just under the screen also works. Do you use a screen protector? If not, try it with one, if yes, try it without, it may be interferring with it, or it may help the touch be picked up by the phone (Stupid, I know, but this is something I found to work before with my elfs, and omnias)
When it is locked, is activesync picking the phone up? You may be able to put the remote.exe into the windows folder (for myMobilier) and do it that way.
A digitizer costs about £6-£10. But due to the age of this device, as sad as it is, I would suggest trying a new phone out if funds allow for it.

ok so far i tried the hard reset (red button and green and pressed the on off button but nothing. When i press on off button alone it switches off but not hard reset. I did not know i had a reset hole at the bottom of the phone.I did that with red and green button but nothing. Only when i poke the hole alone it does a hard reset i think but when i switches back on it is still unresponsive and locked screen
I tried poking under screen protector nothing. Also i think screen is still responsive because when i tap on it, the screen lights brighter
I tired putting remote exe file on the phone( active sync is working and i can read files on the phone) but i have two remote files..which one to use ? the one that ends with 40 one or 50 .Also where to put it specifically..which folder.I tried my windows mobile based device but nothing.Also tried program files and data application nothing.
Mobiler cannot connect since from pc alone because it asks my phone permission
and i cannot tap yes to accept program.
so any more suggestions please

Hi
Maybe I wasn't clear enough, here's the exact procedure, it should work since you have to use only hardware buttons:
Hold down send/reject buttons (green/red at the front) and reset with the stylus; release the stylus but keep holding the buttons till you get 'this will erase all your personal data' message, then press 'action' (big front button) to hard reset.
If Hard reset doesn't work then your device hardware is faulty.

If he hard resets he will liekly not be able to align the screen on initial setup tito12.
Avanisha. If you try to run one of the remote.exe it will say this is not a valid windows application, thats the one that needs to go into windows on your phone.

captainstu72 said:
If he hard resets he will liekly not be able to align the screen on initial setup tito12.
Click to expand...
Click to collapse
Hi captainstu72, i was under the impression that he messed up something in his system so a hard reset would hopefully solve the problem. In case he still can't align the screen after HR then he has to replace the digitiser. Mymobiler will not solve anything, pls read the 1st post: he wanted to do a factory reset. He just have to sync before HR.

thks tito 12..problem was solved with your help.J ust did not get the steps of hard reset right. Phone is working ok now and screen is ok as well as tap function. thank god i don't need a digitizer. thanks to captainstu72 for the help as well .You were right tito..seems i ran a program and then all hell broke on my phone. I wanted to factory reset but as you know the pad was locked.

Glad I could help, enjoy your device

Ahh okay, guess i mis read something! Sorry
Glad its all sorted though, I was just concerned he may end up in an annoying align screen loop