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Hi people,
My first post and unfortunately for a big problem...
I entered into a subway this morning and lost the sign (normal, of course) but now more than 10 hours later I still have no service, it shows the antenna and a ! next to it only.
I have tried the following:
- On commanager, The flight mode is NOT ON and the phone mode IS ON.
- Soft reset
- Hard Reset
- Tested the SIM card in a different cellphone, works OK.
- Tested a different SIM card into my P3600, no service.
It can't even find the a network when I set it to manual.
Please, any help can be useful...
thanks!
Claudio Henrique
try coming out of the subway
but seriously it sounds like it's knackered. Could try re-flashing the firmware.
another thought. Have you tried a sim card of a different mobile operator in the 3600 ?
Yes yes, lol, I forgot to tell that I came out of the subway...
Anyway, I think all I can do now is try reflashing. I have the original ROM 1.15.405.5...
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
claudiolimao said:
I have just finished the reflashing and after all I still having the same problem... no phone service... My SIM card is working fine when I test it in my old motorola phone...
Anyone else have an idea??
thanks...
Click to expand...
Click to collapse
Hardware problem?
anonimo said:
Hardware problem?
Click to expand...
Click to collapse
It really sounds like you've been methodical and covered all the possibilities. I hate to say it, but it may be time for the service center or retailer if they would take it back. The good thing is that you got your original ROM back on the thing so they can't complain about that. Good luck.
have you tried a different network operators sim card in the phone?
the phone's imei could have been barred from your current operator.
Yes, I have tried a SIM card from a different carrier, didn't work.
I'm sending it tomorrow to Teleservice in Germany (is it a good repair company?) to fix it up, let's see what happens.
Thanks guys!
good luck.
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Try to take another road.
Svenitos said:
Try to take another road.
Click to expand...
Click to collapse
I can't believe you went there...
lol
claudiolimao said:
Hi guys, I'm back. I sent my P3600 for fixing and they replaced the mainboard and works fine.
But, when I lose the sign the phone just take forever to restablish it. Today I came out of the subway again and the phone din't get service and I had to soft reset it...
And thats what happened the day before I sent it to repair... I fell like it's going to happen again!
Click to expand...
Click to collapse
If i were you i'd start taking the bus!!!
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
claudiolimao said:
How many second a HTCP3600 need to find service when you turn it on or do a soft reset? I mean, what can be considered a normal behavior?
When I turn it on, it stays with the "!" for about 5 minutes and only after that time I get service... but sometimes I get no service at all....
I got in touch with Teleservice in germany, which replaced my mainboard, to see if they can give me some advice before I need to send it overseas, again, for repair... or replacement if possible!
If someone have an advice I would apreciate...
Thanks!
Click to expand...
Click to collapse
I always get a service within 5 seconds or something.. So there is definately something wrong with your device/simcard/provider.
claudiolimao said:
Yes yes, your suggestion is valid... lol, but I'm serious, I don't know why I need to soft reset the device every time I lose service... that is annoying!
Click to expand...
Click to collapse
Well you know what they say ,he laughs best who laughs last,anyway ,what you described happened to me as well ,yesterday i too was using the subway here in Athens and when i got home about five hours later i noticed that i had no phone service just an exclamation mark,i siftreset the device and the signal came back.
I got my blackstone yesterday. Excitedly opened it up, fiddled with it a while, and flashed a new rom. It was a while before i realised that the phone woudlnt vibrate. Im pretty sure its a hardware fault, but just wanted to check here to make sure I havent missed something.
The phone wont vibrate, even when being called / txted with vibrate mode on. I also understand the hardware buttons are sposed to have some kind of haptic feedback or minivibrate, but this doesent work either.
I searched through all the settings, and couldnt find any magical turn on vibrate feature buttton. Vibrate notification is definately turned on, and so is the vibrate profile. I inittialy installed Panoshas Black Pearl rom. I tried a hard reset, and then also flashed the Dutty rom, and finally the original rom to see if it that worked.
Can anyone point out an obvious mistake ive made? Or am I gonna have to send my lovely blackstone back?
Thnx in advance.
Hmmm...you've already tried flashing a new rom and if you still have the same problem, send it in. It's still spanking new, shouldn't be a problem getting it rectified....or better yet ....replaced!
Was it vibrating when you recieve it, on it's original ROM ?
sectorlord said:
Was it vibrating when you recieve it, on it's original ROM ?
Click to expand...
Click to collapse
I only noticed that it wasnt after I flashed the rom, so altho im fairly certain i dont remember it ever vibrating, i cant be absolutely certain.
[email protected] said:
Hmmm...you've already tried flashing a new rom and if you still have the same problem, send it in. It's still spanking new, shouldn't be a problem getting it rectified....or better yet ....replaced!
Click to expand...
Click to collapse
thnx for your response, i think ill probably do that.
its pretty annoying to have to send it back already lol, but its worth it to have a working vibrate.
A Second Opinion
Yep, I got my Blackstone a week ago today and it vibrated just fine out the box. I have not flashed any new ROMs, but I have installed plenty of programs including .net 3.5 and mobilmagic button stuff and hd tweak, installed and uninstalled advanced config and a few keyboards, the list goes on. Long story short, my vibrate doesn't work either! I think this is due to my tampering with it though, I really do. Also, I saw another post where someone had the same problem, he ended up getting his to work after playing with .net 3.5, hard resetting more than once and soft resetting too. So try that, let me know what you find out! I plan to hard reset and flash new ROMs soon, so I figured maybe these problems would go away then. Oh and, anybody else have a problem where their end key doesn't end the call, ? This is such a tinkerer's toy, lol!
Probably a good warning about flashing ROMs! Did you backup your original ROM? I think you will need to restore your original ROM before you send it back for "repair". (Otherwise it is likely you will be charged for any work/replacement - justifiably!)
Before you despair, what ROM did you flash it with? Have you contacted the developer about it? It may be a setting in a tweak you don't know you've installed. Have you tried playing Tweeter (the vibration feedback when the ball collides with a wall will indicate a working/non-working vibrator).
Rather than just offer bad news to you and tell you it's your own fault, here is a helpful tut on How to backup ROM, albeit a little late maybe. It may not be all doom and gloom - some kind soul may be able to offer you their backup ROM (particular to your mobile provider) which you can use to restore it to factory default before testing for the vibrate and/or sending it back for a fix. Who is your provider and what original ROM do you need?
blacksage said:
Yep, I got my Blackstone a week ago today and it vibrated just fine out the box. I have not flashed any new ROMs, but I have installed plenty of programs including .net 3.5 and mobilmagic button stuff and hd tweak, installed and uninstalled advanced config and a few keyboards, the list goes on. Long story short, my vibrate doesn't work either! I think this is due to my tampering with it though, I really do. Also, I saw another post where someone had the same problem, he ended up getting his to work after playing with .net 3.5, hard resetting more than once and soft resetting too. So try that, let me know what you find out! I plan to hard reset and flash new ROMs soon, so I figured maybe these problems would go away then. Oh and, anybody else have a problem where their end key doesn't end the call, ? This is such a tinkerer's toy, lol!
Click to expand...
Click to collapse
thanks for the tip. i fiddled with .net framework 3.5 and more hard resets, and altho i have installed hdtweak and advconfig a couple times, ive done multiple clean flashes without them and it still dont work. in fact - as i said above, im 90% sure it never did work, so im convinced its a hardware fault.
i hope yours wroks after a rom flash, but i think mine is gonna have to go back...
Nerdino said:
Probably a good warning about flashing ROMs! Did you backup your original ROM? I think you will need to restore your original ROM before you send it back for "repair". (Otherwise it is likely you will be charged for any work/replacement - justifiably!)
Before you despair, what ROM did you flash it with? Have you contacted the developer about it? It may be a setting in a tweak you don't know you've installed. Have you tried playing Tweeter (the vibration feedback when the ball collides with a wall will indicate a working/non-working vibrator).
Rather than just offer bad news to you and tell you it's your own fault, here is a helpful tut on How to backup ROM, albeit a little late maybe. It may not be all doom and gloom - some kind soul may be able to offer you their backup ROM (particular to your mobile provider) which you can use to restore it to factory default before testing for the vibrate and/or sending it back for a fix. Who is your provider and what original ROM do you need?
Click to expand...
Click to collapse
yeah - i definately played tweeter even before flashing any roms, and there was no vibrate - so i guess that proves it really is the hardware.
i bought my phone from mobilephonesdirect, but have my rom backed up, so should be ok.
ta for the offer tho.
Mine was the opposite, it wouldn't stop vibrating, even when switched off.
You had to take the battery out to get it to stop.
mikemod said:
Mine was the opposite, it wouldn't stop vibrating, even when switched off.
You had to take the battery out to get it to stop.
Click to expand...
Click to collapse
lol - i will trade?
You could try and use TouchResponse. That program gives a vibration response with every touch on the screen. If not, indeed send it in.
Regards,
shthpnz said:
You could try and use TouchResponse. That program gives a vibration response with every touch on the screen. If not, indeed send it in.
Regards,
Click to expand...
Click to collapse
thnx for the response.
sadly ive tried that as well and no dice...
im pretty sure I have the same problem
hey, I have the same problem and hard resetting and all that didn't help. Where did you buy yours, think they came from the same place? Are you sending back to HTC, how quickly did they say they could fix it and send it back?
Thanks
blacksage said:
hey, I have the same problem and hard resetting and all that didn't help. Where did you buy yours, think they came from the same place? Are you sending back to HTC, how quickly did they say they could fix it and send it back?
Thanks
Click to expand...
Click to collapse
got mine from
mobilephonesdirect.co.uk
havent been able to get throught them on the phone yet.
ill keep you updated if you want.
I appreciate that
yes I would love for you to keep me updated, I purchased mine through ebay from addictedtophones.com, which is out of California. They seemed like nice people but they sure aren't wanting to help my broken vibrate after only 8 days! That is just sad my friend. I have also contacted UK and US support and HTC global repair service. They have indicated that they are looking in to it. Apparently the US section may not have the resources to work on the device. I requested that they replace the phone, if they couldn't work on it ASAP, the person seemed to agree and put the request forward. I hope that helps your situation. I spent too much for a broken stone!
Levi
updated
I received my new replacement Touch HD in the mail a little bit ago, it vibrates. It must have been a hardware issue best I can tell. I just about had to send it off to HTC, but I finally got the retailer to replace it. It actually took a lot of crap just to get HTC USA GLOBAL repair center to want to accept the idea but, I called UK HTC and they called HQ in Taiwan or somewhere and got something done. So if you need some help, Ive got a few contacts that can help, anyone can just let me know. I hope this doesn't become a widespread infection.
blacksage
I'd say it's probably a hardware issue. My first HD also didn't vibrate, and had to exchange for a new one. Probably some issues with one of the batches.
mikemod said:
Mine was the opposite, it wouldn't stop vibrating, even when switched off.
You had to take the battery out to get it to stop.
Click to expand...
Click to collapse
Had the same problem...now we're at least two with this prob. Still waiting for the replacement...
I will "donate" money to someone, if they can get my camera working?
dB Zac said:
I will "donate" money to someone, if they can get my camera working?
Click to expand...
Click to collapse
TC,
What's wrong with your camera? Is it physically broken? I doubt you'd have to donate just to get help. Just post your problem.
Cheers.
I did post my problem. I got a few people who say they have the same problem but no one has a fix. I just cant get the program to initialize
dB Zac said:
I did post my problem. I got a few people who say they have the same problem but no one has a fix. I just cant get the program to initialize
Click to expand...
Click to collapse
I noticed your using MIRI ROM 6.5 Manila 2.5
Have you tried another ROM?
Or go back to 6.5 2.1 see if camera still has probs
Manila 2.5 does have known bugs and is not perfect yet
Worth atry then you will know if its the camera or ROM
the problem started with duttys wm6.1 rom with manila 2.1, I also tried a few wm 6.5 roms with manila 2.1
Have you tried to flash an Official ROM? Or install a new camera cab?
D'rath
yes I have tried to do both of those. I even tried the stock blackstone camera
dB Zac said:
yes I have tried to do both of those. I even tried the stock blackstone camera
Click to expand...
Click to collapse
You said that the camera gives you an error message that says "Failed to initialize..... etc..."? Did it have anything in there about a certificate error or component missing error?
I know this may be a long shot but have you ever dropped the phone or gotten it wet? If so then you may have jarred something inside the phone or fried an essential circuit for the camera to function.
I would suggest flashing a stock ROM including radio and see if that helps at all.
I have never had a problem with my HD's camera short of it being really laggy under poor lighting conditions. I'll keep a lookout for a fix for this.
dharvey4651 said:
You said that the camera gives you an error message that says "Failed to initialize..... etc..."? Did it have anything in there about a certificate error or component missing error?
I know this may be a long shot but have you ever dropped the phone or gotten it wet? If so then you may have jarred something inside the phone or fried an essential circuit for the camera to function.
I would suggest flashing a stock ROM including radio and see if that helps at all.
I have never had a problem with my HD's camera short of it being really laggy under poor lighting conditions. I'll keep a lookout for a fix for this.
Click to expand...
Click to collapse
I am not the 1st owner but it shows no sign of watter damage. It did get set down next to a tool magnet once. I have never dropped it.
I did take it all the way back to a stock SPL and the newest stock rom, didn't help. I have had to diferent people tell me they have the same issue and once more I found who posted before me about the same issue. He had a fix but it didnt work for me.
Last night I did a full tear down and see no damage to any of the parts but that doesnt say much
dB Zac said:
I am not the 1st owner but it shows no sign of watter damage. It did get set down next to a tool magnet once. I have never dropped it.
I did take it all the way back to a stock SPL and the newest stock rom, didn't help. I have had to diferent people tell me they have the same issue and once more I found who posted before me about the same issue. He had a fix but it didnt work for me.
Last night I did a full tear down and see no damage to any of the parts but that doesnt say much
Click to expand...
Click to collapse
That is really weird... I've personally never had a "Failed to initialize" error before. Usually it is just a certificate error that I get after I screw up a ROM build and it's never related to the camera.
Since you already restored the stock SPL and the whole 9 yards, I strongly suggest contacting HTC's repair department and see if they have any advice or can repair the device for a fee. I have a good friend who dropped his Touch HD in a glass of milk and the phone worked fine afterwards but he was unable to use the actual Touch Screen as the Digitizer was toast. He sent it in to HTC to have it repaired and if I remember correctly, received it back yesterday, like new.
Good luck to you man, hope you can get it figured out or are able to have the device fixed if it turns out to be a physical problem and not software related.
Best of luck,
Dan.
really? even though it is an HD in USA? Did he call the HTC in the US?
Hi friends,
Please give me advices on this situation.
I bought a HD since 05/2009. I installed many cooked ROMs and it still fine until now.
When i've turned off the screen with power button and then turned it on, the screen still black, but i still can touch on it and it vibrate each time i touch. I tried to soft reset by push reset button at the back, pull out the battery .... The screen is always black, but the phone can start up and vibrates when i touch on the screen.
I thought the screen consist of 2 parts, one for displaying and one for touching. And the displaying part is died.
Then i connected it to PC in order to re-install with the ship ROM, and so strange, the screen work again right after i plugged the cable. But i still re-installed it with the ship ROM. But the error came back many times in few days later. And sometimes the method "connect to PC with cable" didn't work.
When feeling hopeless, i left the phone alone in some days and the screen suddenly works.
And now it has just turned back again and i dont know if it will be back or i must have it repair. (There is no warranty service for HTC in my country.)
Thanks for reading, i know that my English is terrible.
Check the backlight adjustment. As ridiculous as it may sound, with a rom I had it sometimes went to zero light on its own. Plug it and make sure that all settings are to maximum light, with the automatic function disabled, and see if it happens again.
Rizlo said:
Check the backlight adjustment. As ridiculous as it may sound, with a rom I had it sometimes went to zero light on its own. Plug it and make sure that all settings are to maximum light, with the automatic function disabled, and see if it happens again.
Click to expand...
Click to collapse
Thanks for your advice. I will do as you said and do pray
snowinjune said:
Thanks for your advice. I will do as you said and do pray
Click to expand...
Click to collapse
It's not work, ;(
snowinjune said:
It's not work, ;(
Click to expand...
Click to collapse
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Fallen Spartan said:
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Click to expand...
Click to collapse
I'll try with your advice . Thanks
Yeah but the fact that sometimes plugging the device to USB brings it back sounds like software to me. Anyway, I hope you find a way to fix it!
Fallen Spartan said:
This happened to me once and I removed battery and left phone overnight. In the morning I insertedbattery again and problem hasn't materialised since.
However, if your issue keeps returning it looks like you would need to get phone fixed under warranty as it sounds like a loose connection between motherboard & LCD screen
Click to expand...
Click to collapse
So sad, the issue occurs again when i need to make an important call. It drives me crazy because i were on the street and i must went to a post office. Then i realized that i do not remember the phone number.
I must get it fixed at weekend then i may sell it away. I'm dreaming of HTC Leo but maybe i will come back to my old iPhone 2G until Leo's price drops.
Thanks all for your help and listening.
Sorry to hear of your problems
If it was me, I would send the phone away on warranty and just use your iphone in the mean time.
snowinjune said:
So sad, the issue occurs again when i need to make an important call. It drives me crazy because i were on the street and i must went to a post office. Then i realized that i do not remember the phone number.
I must get it fixed at weekend then i may sell it away. I'm dreaming of HTC Leo but maybe i will come back to my old iPhone 2G until Leo's price drops.
Thanks all for your help and listening.
Click to expand...
Click to collapse
I'm sorry, but I think you have the same problem I had, the only solution was to send it to Tech center.
Take a look at this post (in french cause, i'm french ^^) http://htc-touch-hd.forumactif.biz/problemes-hardware-f6/sav-ici-on-parle-du-sav-t4061.htm
It describe all the symptoms I had, with some pics.
Hope you will fix it
X3n0n said:
I'm sorry, but I think you have the same problem I had, the only solution was to send it to Tech center.
Take a look at this post (in french cause, i'm french ^^) http://htc-touch-hd.forumactif.biz/problemes-hardware-f6/sav-ici-on-parle-du-sav-t4061.htm
It describe all the symptoms I had, with some pics.
Hope you will fix it
Click to expand...
Click to collapse
Thanks for your helpful info. I used google translate to read the post i found these info:
HTML:
Failure diagnosed by the technician:
- Pas d'allumage - No ignition
- Connecteur kit pieton deffectueux - Headset connector scientifically sound
- Defaut esthetique. - Cosmetic defects.
Pieces remplacées : Parts replaced:
- Carte mere - Motherboard
- Etiquette de violation - Etiquette violation
- Etiquette font de poste - Labels are post
- Nappe Systeme. - Tablecloth System.
I live in Vietnam, as i known there is no HTC warranty service in Vietnam. I bought this phone on a trip to USA. Base on your experience, i think i may pay a lots to fix it in VN. I will bring it to a repair shop at weekend and ask for the cost.
Ha ha, bad luck for me.
Hi!
I was sitting down and cleaning my display with a fiberclouth that was in the case with the screenprotector. I was not using any hard preassure or anything.
When I was finish cleaning the touch function don`t work anymore! It does not respond to any touch, but hardware keys work perfect.
I have tryed hard reset also.
The mobile works great when I am using it trough MyMobiler with my computer.
Anybody who has experience somthing simular?
Hope the I can return it. It is under 2 months old!
Well contact HTC directly, just say your Touch screen doesn't response anymore and they should help you! I hope all goes well GL.
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
panart said:
I had the same problem. I contacted HTC and they gave me the address of the local service center. The techician replaced the screen and the repair cost was covered by the warranty.
Click to expand...
Click to collapse
Ok!
I have sent my device to my local service center now!
Hope they will fix it fast! How long time did you wait, and do you know what exactly they fixed?
I waited 3 days. They replaced 3 parts: SUB-ASSY, LCM, LEO.
I asked them what those parts are and they said it's complete LCD with touch panel.
Hey, yesterday i got the same problem.
Seems to be that there is an hardware-error?
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
specialdune said:
I send my phone back today to get a new one, or, to get the repaired one. (last would be nice because i forgot to backup my contacts )
Click to expand...
Click to collapse
Sorry to tell you this, but even if it is the same phone, they're 99% sure to do a factory reset before sending it back.
Finally I got my phone back!
They have replaced the LCD, touchpanel and some small parts.
It took a while, but I bought the Nexus one after I sent my HD2 in. Funny to test it, but when I recived my HD2 yesterday, I remembered why this is my primary phone! =)
I just love the LEO!!!!
Let`s hope that this problem I and a couple of others have had is not a common hardwear problem!
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
akilles_ said:
NONONONONO!!
When I tryed to take a picture now, the blitz don`t work.
It is the first time since I recived it from the repair I tryed the cam, so it must have happend there!
Anybody know if it can be a softwear problem?
Hate to send the phone to repair again! The are using so much time here in Norway!!!
Click to expand...
Click to collapse
the flashlight doesn't work when the battery is low. after a full charge, try it again.
I have a full battery! =(
Maby I have found out something!
I downloaded a app from opnmarked, htorch is the name.
When I try opening it, I recive a error that says: Error finding the DLL or the "camera_Init" entry point: Can`t find PInvoke-DLLen HTCCamera1.dll
Anybody knows something that can help?