Database Users

emails disappearing??

Hi all,
I am trying to figure out why my pop3 accounts (i have 2) always seem to disappear after a day or so of me opening them. One account gets all of the email and the other gets headers only. but when i try to open up the two accounts or even go into outlook express, they are never there.
I can't find any setting that says keep all email that I don't delete. Can anyone advise please? It's probably a simple answer but I can't figure it out yet :\

TTT please advise!

You need to be more specific. Which email service are you using on your device? If it is Gmail then you need to let the device auto detect the settings and leave the default usename to "recent:username". Otherwise the messages will go away after a day or 2.

sorry i didnt think the email service would matter. it seemed like more of a settings on the phone issue. its roadrunner, time warner - pop.nycap.rr.com
i receive them fine and that's no problem. but they just go away after a day or two even if i haven't synced. why wont they fill up my inbox like microsoft outlook does on my pc??

Well you may need to check your email account settings on roadrunners website. For example when you log into a gmail account on the web there is a link for Pop/forwarding settings. In there you can set "Status: POP is enabled for all mail that has arrived since 8/2/04". Once this is set then all mail will stay on the device after 8/2/04. Assuming roadrunner has a setting like this then you will want to make sure it is setup properly via the roadrunner website. However if email is staying in outlook on your home pc and not on your device then this might not be your problem.
If I were you I would first delete the account on your device and set it up again making sure you allow the device to detect settings automatically.

Well, I only use a exchange server but in activesync dont you specify how many days of emails you want to store? Default is 3 days, so emails automatically are removed from the phone after 3 days.

surrept, thanks i will check that out - i never let it do auto detect cause the few times i did it wouldn't pick anything up. and i assume my roadrunner is set to keep them since my PCs outlook has them all the way back until i set up my account? weird. also, in the messenger tab, i see
"OUTLOOK EXPRESS"
"EMAIL1"
"EMAIL2"
email 1 and 2 being the two roadrunner accounts that i receive to my phone..should they be set up right inside outlook? maybe that's part of the problem?
fredde, i dont often activesync because my PC no longer recognizes my handheld, i need to sync via my laptop but i do it rarely since i dont use it all the time. like once a week maybe i sync. but the emails disappear more frequently than that. i will sync up and see if i can see that option.
thanks for the tips guys

No outlook on the device is reserved for the outlook accounts on your PC. That mailbox will fill up as you sync it up with activesync. But only when you do that. You want the 2 email accounts below that you said you have. Those if setup properly should connect to the pop servers the same as outlook would on a pc. Like the poster said above make sure in advanced account settings that you have it set to keep all mail on device.

well i've made some headway - i learned that the emails disappear from my handheld as soon as I mark them as read (open them) on my PC...so now where would the setting be to have them stay on my handheld until deleted from there?? its like the hard copy never gets created on the phone they just stay on the server??
I changed it to keep all, however the weird thing is that the two accounts I have on my phone are the same two set up in my Outlook on my PC - so one would think it would work with either the phone settings or the activesync to keep them in the phone!? so confusing.
what i really want is the two email accounts on my phone (same as PC) to get new mail, and if i don't delete it, in a day or so have them go into the outlook on my phone so that they will be stored the same way Outlook on your PC stores email. By date, so that you can search them quickly etc. I dont know why it wouldn't do that.

Deleting Outlook Contacts

Does anyone know how to delete contacts in outlook, I have searched but cant find the answer.
Every time I go to activesync my device it deletes contacts that i have now and keeps giving me loads of old contacts that i uploaded from a phone years ago!
Frustrating stuff!

You can right click on a contact a select delete, in outlook, another option is to set your sync up so your outlook updates whats on your phone instead of the phone updating from your Pc
Hope that helps

phone contacts deleted after synching?????

Ever since I got my Magic, and because I didn't like the feature very much, I had the "sync contacts" option to off. I manually entered all the phone numbers & email I had, and was fine with it.
Then, today, I thought "oh, wth, i'll turn contact sync so that my gmail will also have my phone numbers and they'll be safe". little did I know.
For some inexplicable reasons, when synchronizing ended, my phone had downloaded all my google contacts BUT it had completely wiped out my existing phone contacts. At the "view" option in contacts, under the "phone" contacts it shows 0, and it does not recognise my call log or my sms list as sent by known numbers. Oh, and my phone contacts (neither the ones I had before sync, nor the couple I just entered after all this) do NOT show up in my google contacts AT ALL.
Is there any way at all to undo this? I want my phone contacts back!
Also, is this some sort of bug or error or does sync reallly wipe out all your phone contacts? if so, WHY THE HELL does it do that? I thought synch would be upload phone contacts to gmail, download gmail contacts to phone, keep all of htem in both places. isn't that the point?
In sort, why did this happen? I'm pretty sure it never asked me if I wanted to keep my phone contacts or anything...

It is strange that the contacts are removed from the phone.
My coincidence, yesterday just to check what was going to happen, I added a contact to my phone and I select the source as Google. Then I sync and went to the Gmail but no contact was present.
I closed google and open again the web page and now it appears. So it was a refresh/cache issue.
Only the contacts I've sync via HTC were set to Phone mode and I couldn't change them to Google so they were untouch on the phone and never went to google contacts.

contacts are wiped
surfmadpig said:
Ever since I got my Magic, and because I didn't like the feature very much, I had the "sync contacts" option to off. I manually entered all the phone numbers & email I had, and was fine with it.
Then, today, I thought "oh, wth, i'll turn contact sync so that my gmail will also have my phone numbers and they'll be safe". little did I know.
For some inexplicable reasons, when synchronizing ended, my phone had downloaded all my google contacts BUT it had completely wiped out my existing phone contacts. At the "view" option in contacts, under the "phone" contacts it shows 0, and it does not recognise my call log or my sms list as sent by known numbers. Oh, and my phone contacts (neither the ones I had before sync, nor the couple I just entered after all this) do NOT show up in my google contacts AT ALL.
Is there any way at all to undo this? I want my phone contacts back!
Also, is this some sort of bug or error or does sync reallly wipe out all your phone contacts? if so, WHY THE HELL does it do that? I thought synch would be upload phone contacts to gmail, download gmail contacts to phone, keep all of htem in both places. isn't that the point?
In sort, why did this happen? I'm pretty sure it never asked me if I wanted to keep my phone contacts or anything...
Click to expand...
Click to collapse
I have the same problem on my Google Nexus 5 device. I connect to Internet through a VPN and while connecting save a contact, surprisingly the contact was not deleted. I think it might be a serious bug. And I totally agree with the process of saving contact that you mentioned in your comment. The correct saving should save contact on phone and after synchronizing, contacts on the phone shall be uploaded on google contact. There should be a good harmony. But the present relationship between phone and google is damaging the contacts which are not saved before on your google account.

ActiveSync and Google messed up my contacts

I have set ActiveSync (Exchange) to sync with my GMail account, and I'm positive I've ticked only the mail checkbox. Today, all out of sudden, it synced contacts too, so now I have a bunch of unwanted contacts, both on my GMail account, and on my phone, not to mention that contact pictures are messed too.
On Manila ActiveSync settings page, contacts checkbox is off but disabled (greyed out). On WM ActiveSync settings, contacts under Exchange are turned on.
This is not the first time it has happened to me. First time I thought it was my fault, but now I'm sure it's not. Has anyone had a similar problem, and knows the solution? The bug is really annoying.

Well, I didn' have the exact situtaion but something similar.... I use MS Myphone and ActiveSync to synch my Google contacts. Somehow, i ended up with duplicate contacts and some cases 3-4 copies. Here's what I did to resolve it:
*On the HD2, Delete the Activesync(exchange) account.
*On the HD2, Delete Myphone acct
*On the HD2, Delete the pim.vol file (located in root of the device). You can back this file up just incase.
*On my desktop, Go to my Google contacts online and hit the 'Find duplicate' button, deleted the duplicates
*On my desktop, sign into Myphone online account. Under contacts, hit 'Find Duplicates'. delete the duplicates thereafter.
*On HD2, create and configure Myphone and let it sync the contacts
*On HD2, create and configure ActiveSync exchange server to syn the contacts.
Hope this helps somehow...Good luck!

Thanks for your reply, but it doesn't quite solve the bug, just cleans the mess up. I want to avoid it happening in the first place.

Noone with similar problems?

Just a word of warning - don't sync your calendar with GMail if you've already got a bunch of accepted appointments in your phone.
GMail will send a brand new meeting request to everyone on the original recipients list, even for old appointments!
Happened to me when I backed up my phone, flashed new ROM, restored contacts, appointments, etc and then synced to GMail.
My entire office got spammed with meeting requests for old things like the 2009 company Christmas party!

Oh, and I also had the issue where all my contact pictures were very low quality.
See my post here:
http://forum.xda-developers.com/showthread.php?p=5901133#post5901133

I'm not sure if your problem is same as mine. Did you personally checked to sync calendar items and contacts? I select mail only, but calendar and contacts get auto-check without my permission...

[Q] New sms, phonebook shows all contacts

In normal phonebook i have set it to just show phone contacts.
But when sending a new sms and i open the phonebook everything comes up... phone, sim, facebook, sense facebook.
How do i make it show phone contacts only?

anyone know a solution?

I wish I knew. I think it's this same problem that made my phone send all my Facebook contacts etc to my car head unit when I copied over the phone book via Bluetooth

had the same problem. took me days and lots of research to finally figure it out.
i wanted to just sync my existing contacts in people app to their facebook accounts but ended up syncing everything. now all my friends in my facebook account appeared on my phone as well. i followed everything on this forum on htcdesireforum.com website. topic: how do you get rid of facebook friends from your phone list.! (SOLVED)

sh3lboi said:
had the same problem. took me days and lots of research to finally figure it out.
i wanted to just sync my existing contacts in people app to their facebook accounts but ended up syncing everything. now all my friends in my facebook account appeared on my phone as well. i followed everything on this forum on htcdesireforum.com website. topic: how do you get rid of facebook friends from your phone list.! (SOLVED)
Click to expand...
Click to collapse
This thread I presume ?
http://www.htcdesireforum.com/htc-desire-general-discussion/facebook-friends-in-message-list/
Here's the procedure they suggest :
1. Turn on wifi
2. Go to Settings >>> Accounts and Sync
3. Make sure Auto sync is ON.
4. Click on, 'Facebook for HTC Sense'
5. Uncheck the box where it says to sync contacts
6. Click, 'Remove account'
7. It will ask if you want to delete contacts ect. (Thats the point) Then remove
8. Create your account again.
9. This time after you have created your account make sure ONLY the 'Synce live feed' box is ticked. Sync contacts shouldnt be ticked.
Click to expand...
Click to collapse

I have the same problem as the people on the other thread (http://www.htcdesireforum.com/htc-desire-how-to/all-facebook-contacts-when-ending-messages/).
i.e. I can remove "Facebook for HTC Sense" fine, and FB contacts are gone.
However when I recreate it, it starts syncing as soon as I go into that option, and it will only let me untick the Sync Contacts mode it once the first sync has already completed! Argh...
Andre

yes. that's the one. only facebook accounts for my existing phone contacts were synched.