There's a lot of topics about this, and a lot of conflicting information. A lot of arguing, and it's quite difficult to get the info you need.
I suggest that a topic, maybe even this one, be stickied with the current status of the problem as it seems to be the most common problem around.
After a period of successful use, SMSs will suddenly get stuck in the outbox and not send (to check, turn your messaging to traditional mode which will give you access to a folder drop-down) - no amount of resetting and retrying will send them.
HTC have apparently been made aware of the problem and may have a fix on the way.
Current solutions being put forward are:
a) Keep your message amount trimmed down - delete as many old messages as you can
or
b) install this cab http://handheld.softpedia.com/get/Tweaks/Zenyee-Disable-HTC-Messaging-82632.shtml (or follow the directions here - a bit more hands-on but the same result http://forum.xda-developers.com/showthread.php?t=556614 ) to revert back to the default WinMo messaging service - a little less shiny, and doesn't have the benefit of pulling the contact name from your contacts when you get a delivery receipt, but is still perfectly functional and actually removes the slowdown from the messaging tab too.
If this is sticky'd, or if another one is made and sticky'd, can I also request that conversation be kept to a minimum and any info that crops up be immediately put into the first post?
Just to add to this with my personal points of experience:
* Normally you can tell if the message has sent if you watch it for a few seconds after you press send and it briefly flashes, though I still always check the Outbox folder to make sure.
* Sometimes when you check the Outbox folder it has messages from other folders (such as your inbox folder) which is wrong, just keep switching from inbox to outbox to get the true view of the outbox folder.
* An indicator for some people is that there is a problem was the volume bar not showing up correctly in the music player when music was playing, also caused stuttering in the song (possibly due to the volume keys actually skipping the playing track forward or backward with each press?) Normally when this was observed it was a tell-tale sign that the SMS bug has struck again.
Solutions (or more accurately, temporary work-arounds: think duct tape around a leaky pipe )
There is NO final guaranteed solution that works 100% of the time for 100% of people, however here are the few attempts that I know:
1.) WORKS FOR ME EVERYTIME SO FAR*::
- Soft reset the phone (turn it on and off).
- Go to your outbox folder (options, view traditional mode) and open the unsent message(s). Select all and copy the message, then delete it. Start a new message, paste the text and send again. This works everytime for me, though it is annoying turning the phone on and off.
- If you have whole bunch of unsent messages in the outbox then open up word/notes program and repeat the previous steps, copying and pasting all messages that were unsent in the outbox. This really really sucks if you have a lot of messages that didn't send, which is why I always make sure to regularly check my outbox.
2.) Another less successful (it seems) is to change your network to GSM only; mixed response, doesnt always work, or if it does the problem comes back again anyway at some point.
3.) Go in to the settings and add +44 (i.e UK area code or whatever your country code) in front of your SMS number (the network number) - again I tried this and did nothing, mixed responses but in my eyes does nothing.
4.) Add +44 to the beginning of every number in address book: did nothing for me I doubt this is a solution.
5.) Send yourself an SMS to clear your outbox: I tried this twice, never worked for me
That's it off the top of my head, to conclude though the best method I have found is to simply turn it off and on and copy and paste then resend freshly composed messages.
The problem may not be there for ages, then suddenly hit your phone, dissapear, then come back. With my old HD2 it happened about 3-5 4 times a day, with me turning it off each time, with moderate texts (maybe 10-20 max a day). I received a replacement HD2 today and after sending about 6 texts I have not had this problem but this means nothing, I'm expecting it to rear its ugly head at any second...
*Note that when I say 'works for me every time so far' I am not saying that this is a solution to fix the SMS bug, merely that it is a workaround (albeit not a good one) that has worked every time for me so far. However there have also been reports of people turning the phone on and off and the message still not sending, though this may be due to them holding their finger on the message in the outbox and pressing 'resend' which in my experience hardly ever works. Deletion and resending the pasted message seems to be the best way forward, apart from disabling the HTC messaging app altogether that is...
Related
Dear all
bought my HD2 sim-free and have been using it for 1-2 days now.
it is manila 2.5.19211619.0 & rom 1.48.405.2 (71294)WWE
while we wait for HTC to allow us to use our GBP500 handsets to send SMS reliably, I thought I'd compile a list of other problems with the new HTC messaging interface - perhaps if anybody from HTC is reading, they could use it as a sort of wish-list. Feel free to add your own woes.
also, if anybody knows any fixes for the behaviour i am reporting here - please let me know!!
1. It sometimes doesn't send SMS (well-known issue, sure - texting myself seems to do the trick so far but hardly ideal to have to check outbox every half hour)
2. It cannot mark received/read SMS as unread (if i'm wrong here, please let me know)
3. it is difficult to select a whole bunch of messages - you ought to be able to hold down and drag to select, say, adjacent 5 messages in the "all msgs" view, in order to then action them (eg. retry send ! )
4. in all messages view, the side-scrolling bar does not enlarge itself after a short tap, unlike in eg. file explorer.
5. when you are composing a new SMS, as you start typing letters of somebody's name, some of the contact suggestions are associated with that person's mobile number (as expected) whereas other contacts are suggested with their *email address* (even when you have the mobile number for that contact) so that it tries to send the SMS to that person's email address. Not very clever. if anybody knows how to fix this please let me know.
6. if you use PIM backup to restore eg. 500 SMS, you may mysteriously find the following day that many of them have disappeared. spooky.
7. it (HTC messaging) is so arrogant that it provides no easy way for the user to revert to WM SMS program. not very "make it mine" is it HTC?
8. (thanks to DavrosMackenzie below for reminding me) what a WEIRD bug - when you attempt to put a ! or ? at the end of your cursor when composing SMS, the cursor reverts to a random point in the message and your punctuation mark is in the middle of some random word.
UPDATE: I have sent the above 8 items to HTC support via email on their website.
9. there is no "SMS sent" notification as there was in eg. WM5.0
Largely speaking I only see 7) as the issue. If the Windows messaging app were easily available then you'd simply be able to choose between a flawless functional app versus stylish but primitive.
However personally I still haven't found a way to revert the the Windows messenger app, all the methods I've found here on the forum fail to work fully. So then I guess I'm stuck too with the other points mentioned. It's all ostly minor to me except 1) of course. If I need to any more complicated message organizing I just do it through the MS My Phone web interface and sync.
Also 4) is a feature not a bug The expanding scroll bars are only for the default native controls which need to be dragged themselves, hence the expanding button for easy finger usage. The HTC scrollbar doesn't need that as the whole screen reacts to a sliding finger for scrolling the view.
The inconsistency is a bit odd I suppose but that's what happens when your on an evolved platform rather than a new one.
thanks for the LIST, have you send it to HTC yet?
I have been bugging them about the SMS stuck in outbox issue every 2nd day ...
you also missed out the SLOW loading SMS while there are more than 20 sms-s in coversation view.~
hmm...for me its the no. 4 which is a bit irritating but i can live with it...since in my case it shows both the number as well the email for the same name...
btw...i know this works for some people and for some dont, but messaging problem seems to go away if you select
1. GSM in messaging
2. put the local mesaging centre number...
havent faceda any sms problem till now...
Instead of using pim backup you should use the sync application microsoft my phone....
Lag when opening messages, we all know about that though.
This one i've only seen one other person mention and thats when i come to put a ! or ? at the end the cursor jumps to some random point in the message, basically means i have proof read every damn message and its starting to really annoy me.
I've an un-branded Vodaphone device thanks to mobiles.co.uk and have upgraded the ROM from the 1.43 through to 1.61 and this nagging little bug has been present in all.
The predictive text has become alot better, to the point now where i can write txts much quicker but the other problems make txtsing a nightmare compared to the iPhone.
I was so pissed off with the iPhone by the end of my run with it but it could text like a dream compared with this, i miss my apps sure but if the texting would work on the HD2 i wouldn't be considering moving back!
Not giving up yet though, will wait for a few more ROMS to come out and maybe HardSPL.
uccoffee said:
thanks for the LIST, have you send it to HTC yet?
I have been bugging them about the SMS stuck in outbox issue every 2nd day ...
you also missed out the SLOW loading SMS while there are more than 20 sms-s in coversation view.~
Click to expand...
Click to collapse
the slow sms loading buggs me. i have alot of text messages with my girl and It's annoying to everytime wait a minnit or so. also if you push the soft key menu and wait a second It's loads alot faster.
you may aspect from htc with a phone that costs a fortune it would be near perfect. but this one is nearly done. and dont come with the excuse that no phone is good out of the box, i know that but after al the tweaking i have done to this phone im getting the hang of it. but there are more bugs that anoy me.
1 slow downs in the sense interface.
2. the jittering of the keyboard.
3. the ghost typed key issue
4. and all the minor things what are to many to name.
well htc thank-you for this wonderfull phone. now make it mine.....
btw, could someone tell me where i can find the outbox for the sms utility?
Prom1se said:
the slow sms loading buggs me. i have alot of text messages with my girl and It's annoying to everytime wait a minnit or so. also if you push the soft key menu and wait a second It's loads alot faster.
you may aspect from htc with a phone that costs a fortune it would be near perfect. but this one is nearly done. and dont come with the excuse that no phone is good out of the box, i know that but after al the tweaking i have done to this phone im getting the hang of it. but there are more bugs that anoy me.
1 slow downs in the sense interface.
2. the jittering of the keyboard.
3. the ghost typed key issue
4. and all the minor things what are to many to name.
well htc thank-you for this wonderfull phone. now make it mine.....
btw, could someone tell me where i can find the outbox for the sms utility?
Click to expand...
Click to collapse
To view your outbox, you need to have SMS in traditional mode.
Go to: All mesages > Menu > Settings > Traditional Mode.
Has anyone found a fix for this fundamental function of any phone. And we all know this is not a problem with WM6.5 as alot of us have been using 6.5 for some time (myself on my polaris, using Kostas ROM), so therefore HTC really F#@K this up.
I have another one, the sms notification sound almost never gets activated... I am on 1.43 O2.
Most of the time I have to click "compose new text" when in converstional mode at least 10 times before it actually lets my type! It doesn't matter how many messages I have with that contact so isn't a lag thing!
blackheart2925 said:
hmm...for me its the no. 4 which is a bit irritating but i can live with it...since in my case it shows both the number as well the email for the same name...
btw...i know this works for some people and for some dont, but messaging problem seems to go away if you select
1. GSM in messaging
2. put the local mesaging centre number...
havent faceda any sms problem till now...
Click to expand...
Click to collapse
I got GSM in messaging, and +xxx in the messaging number.
But I still get SMS stuck in outbox every couple of days ...
HTC Messaging is not working with MMS to email. The pictures doesn't have a last name (extension), and will not be reconiced as an .jpg, and therefore not show in correctly.
Larsen
When I create an SMS and enter the first few letters of a contacts name, all available phone numbers for that person are listed. However, the icons indicating the type of contact number (work, mobile, home, etc.) are incorrect. All are displayed as mobile so I do not know which is the actual mobile number and which are the others. Is this the same for everyone else? I've reflashed to 1.48 and installed the SMS patch from HTC.
I'm not sure if this has been addressed but if it has im sorry. Anyways everytime i receive a text, it always has the wrong timestamp.. for example my friend in sydney messages me in sydney at 11:00am, ill receive it a couple of minutes later but the stamp will be 10:00am (and ive checked the time on his phone) and this may seem rather harmless but after 5 or 6 texts each way it becomes a bother to constantly scroll up and read his new messages.
Secondly, everytime i open the messaging client in sense and try to 'tap to compose text' it takes several texts and then the htc keyboard just puts out numbers and symbols instead of letters.. which is fixed temporarily with a restart of sense.
same here!
i have the same trouble!! anyhelp any1
check your timezone settings in the phone, they need to match your friends. Perhaps you got the right settings (consider daylight savings if you use them down there) but he has not?
If his or your timezone is set wrong, but time is set "right" messages with diffrent "zone" will show up wrong.
So make sure both your friend (if its only one person whos sms timestamp is wrong) and your own phone.
That should fix it for you.
My HD2 has stopped displaying conversation history. When I get a new SMS I can see the 'preview' in the All Messages screen, but when I tap it I just get a blank history, with the senders name at the top. The phone is still functional, so it's not crashing, it's just not displaying any history.
Any ideas? If it's of any consequence I have Swype and TouchPal installed as additional keyboards - Don't see how that will affect this though.
Appreciate any help.
EDIT - I should say, restarting the device does not help matters, and if I switch to Traditional Mode I can see all the messages. I have the SMS Fix supplied by HTC installed, and can see the message count next to the name on Conversation Mode, so all the messages are still stored - just not viewable.
double check your phones date and time are set correctly, I saw this when i restored txts after a flash a week or so ago, and i'd forgotten to set the date.
Thanks for the reply mate. Time & date are set correct though, just double checked.
Does anyone think reinstalling the SMS Fix / patch might resolve it?
Yes it did - if anyone gets this same error - a reinstall of the Hotfix worked. Must have screwed up somehow.
Hello,
I've noticed a couple of SMS grievances that I was hoping there was a way to address. I'm running the stock rom 1.66.405.2 (WWE) and the HTC messages service.
The first one is that, when typing an SMS to someone I already have a conversation with, as it populates the list the screen will "jump" up a bit and highlight the latest message in the conversation. I can carry on typing, but now the keyboard is covering the text entry view so I have to stop and scroll down. Is there any way of stopping this known?
The other is that when I receive a message, if I am still on the messages tab on the home screen, the notification area icon will remain onscreen even after I have 'read' the message (the green counter on the tab disappears, but I didn't enter the messages service) or deleted it (as I would instantly with delivery receipts) until I move to another tab and come back to messages - or actually go into the service itself. It's annoying because if I lock the screen, the lock slider behaves as if I have a new message and is insistent on telling me.
If I'm not being clear enough, let me know and I'll try and clarify.
the first one is very known and has never been solved so far. there has been a mini Fix... where you add the messages tab to the quicklinks and then it won't happen. Not a fix for manila which i love and wish it wasn't enabled there.
the second one ... i have never solved myself. just got used to it.
Oh well getting a desire soon so will leave this Windows crap behind
may i know what u mean by adding the msg tab to quicklink?
I have tried adding HTC msging tab to the quicklink on the today's main page, but it didnt seem to help the jumping bit.
Really desperately need to solve the sms jumping problem thanks
hey guys,
ive always had a few bugs with this HD2 (some seem pretty common, and tolerable/fixable)... but lately ive been having so pretty frustrating problems, causing me to soft reset 10+ times a day.
ill try list these issues and describe them accurately, and if anyone has any suggestion on ways to resolve them... i would greatly appreciate the help.
- often freezes when trying to send SMS messages. i use Zenyee's sms patch, to allow my to use the WINMO client. what usually happens is, i can select to create a new SMS, type the SMS all without hassle... but as soon as i hit the send button (bottom left softkey)... i get the windows loading animation (4 coloured dots circling in center of screen), and thats where is freezes, i have given the phone hours to 'load' and complete the SMS send operation... but it jsut sits there.. loading.
- i have another common issue relating to SMS. it seems the HD2 cannot recognise when i have read an SMS. i receive a new SMS, i open, read, and sometimes delete the new SMS... but sense still displays the 'unread' icon on the slide-bar. S2U2 also is still seeing an unread SMS... but there is no unread SMS. this happens 95% of the time when i receive and SMS. i have to reset to get rid of this notification OR if i reply to this new SMS... once i have dismissed the "message sent' notification, the phone recognises the fact i have no unread SMS.
- quite often i cannot wake my phone up from being asleep, this also seems to happen only when i receive a new SMS. i get the flashing LED (at ear speaker) letting me know i have an unread SMS/call/etc, but upon hitting the hardware buttons to wake phone up... i get no response.
- there are also a few occasions where i dont receive any SMS at all, over the last few days... ive had quite a few people call me and ask if i received the SMS they have sent me. i have also tested this myself, sent myseld about half a dozen test SMS with out receiving any of them. i am still receiving some messages, but there are also quite a few that i am not getting. this issue could be caused by my network provider, thought id mention it anyway.
it seems that most of these issues are SMS related. i did have quite a few texts in my inbox and sent items box (around 1500), but i have deleted many of them and am now down to around 300, and im still having problems.
so... if anyone has any suggestions to resolve these issues... i welcome the advice. before i resort to hard reset.
cheers guys.
[email protected] said:
hey guys,
ive always had a few bugs with this HD2 (some seem pretty common, and tolerable/fixable)... but lately ive been having so pretty frustrating problems, causing me to soft reset 10+ times a day.
ill try list these issues and describe them accurately, and if anyone has any suggestion on ways to resolve them... i would greatly appreciate the help.
- often freezes when trying to send SMS messages. i use Zenyee's sms patch, to allow my to use the WINMO client. what usually happens is, i can select to create a new SMS, type the SMS all without hassle... but as soon as i hit the send button (bottom left softkey)... i get the windows loading animation (4 coloured dots circling in center of screen), and thats where is freezes, i have given the phone hours to 'load' and complete the SMS send operation... but it jsut sits there.. loading.
- i have another common issue relating to SMS. it seems the HD2 cannot recognise when i have read an SMS. i receive a new SMS, i open, read, and sometimes delete the new SMS... but sense still displays the 'unread' icon on the slide-bar. S2U2 also is still seeing an unread SMS... but there is no unread SMS. this happens 95% of the time when i receive and SMS. i have to reset to get rid of this notification OR if i reply to this new SMS... once i have dismissed the "message sent' notification, the phone recognises the fact i have no unread SMS.
- quite often i cannot wake my phone up from being asleep, this also seems to happen only when i receive a new SMS. i get the flashing LED (at ear speaker) letting me know i have an unread SMS/call/etc, but upon hitting the hardware buttons to wake phone up... i get no response.
- there are also a few occasions where i dont receive any SMS at all, over the last few days... ive had quite a few people call me and ask if i received the SMS they have sent me. i have also tested this myself, sent myseld about half a dozen test SMS with out receiving any of them. i am still receiving some messages, but there are also quite a few that i am not getting. this issue could be caused by my network provider, thought id mention it anyway.
it seems that most of these issues are SMS related. i did have quite a few texts in my inbox and sent items box (around 1500), but i have deleted many of them and am now down to around 300, and im still having problems.
so... if anyone has any suggestions to resolve these issues... i welcome the advice. before i resort to hard reset.
cheers guys.
Click to expand...
Click to collapse
sorry i do not experience this problem at all and i believe this is uncommon. there is a new sms function update hotfix posted by HTC couple of days back. this updates the messenging client to 2016. try it.
did you try uninstalling your sms cab that you are using and trying that for a few days to see if you still get the freezes? If you are stock you should try the previous posters suggestion and update your ROM and try it without the sms cab and see how it goes.
thanks for the tips guys, ill have a look at the hotfixes. with the telstra ROM i have, i can use the HTC SMS client without the major lag issues - but i still prefer the WINMO client for the folder support and other functions that are absent in the HTC client.
ill check out your suggestions, and let you know how it goes.
cheers again for taking the time to read and reply.
after looking at the htc site, i have noticed that the new SMS hotfix only applies to ROM versions less than 1.66.
that suggests my current ROM may already have these fixes applied.
http://www.htc.com/au/SupportDownload.aspx?p_id=297&cat=0&dl_id=812
cheers for the help though.
[email protected] said:
after looking at the htc site, i have noticed that the new SMS hotfix only applies to ROM versions less than 1.66.
that suggests my current ROM may already have these fixes applied.
http://www.htc.com/au/SupportDownload.aspx?p_id=297&cat=0&dl_id=812
cheers for the help though.
Click to expand...
Click to collapse
i'm running 1.66 ROM and is still able to install. I still think there is no harm downloading and try installing the hotfix. if it says unable to install, so be it. =)
fair call, im downloading it now. will certainly let you know how it goes.
thanks mate.
I installed HTC's SMS hotfix, and it seems they have increased the folder support in their SMS client. previously... from what i can remember, they had only a few SMS folders visible in their client, i think it was 'inbox', 'sent' and 'drafts'. now they have increased this and added 'outbox' and 'deleted items'.
anyway, this newer version of the HTC SMS client is much more usable than previous incarnations of this client.
and having removed zenyees SMS patch... i have had no repeat offences of any of the above listed issues. it has only been 12 hours-ish... but it is looking good so far.
the only problem i have now with the HTC SMS client is the integration with S2U2 (SMS slide to view defaults to conversation mode in the HTC client - i would prefer traditional mode). and also there is a text selection issue in the new message screen. i use the swype SIP and i frequently need to fix up my incorrect word inputs, in the WINMO client, this was easy (double tap the word, the select the correct word from the word suggestion list), however... in the HTC SMS client... double tapping does not select text, sometimes if i tap 4 times i can select the word and promt swype's word suggestion list to appear... but not always).
but these issues with HTC's SMS client are far more tolerable than the problems i was experiencing with the WINMO client.
thanks for all your help guys.
i will keep you posted on further developments.
cheers.
Glad that the hotfix helps in one way or another. On the other hand, now we all knows this hotfix doesn't actually limit to ROM 1.66 and below.
it does seem to increase to functionality of the HTC SMS client. but between 1 ROM upgrade and almost never using the HTC client... i cannot be 100% sure that these new 'features' are infact new. i know the 1.6X telstra ROM had a pretty weak HTC SMS client, and they did improve it alot for the 1.7X ROM - lessened the lag, and a few other fixes. after i upgraded to the 1.7X ROM, i still used the SMS patch to have the WINMO client as my default... so i never payed to much attention to that version of the HTC SMS client.
as i posted above, i have now noticed the improved folder support in the HTC SMS client... but i cant be 100% sure that this is a result of the 1.7X ROM upgrade... of the SMS hotfix. though i do think it was the hotfix, and the hotfix certainly did install without issue.
so if anyone else is using the latest telstra stock ROM.... what is the HTC SMS client like? enhanced folder support? less lag?
cheers again.