My touch turns off by itself....any suggestions on where to start troubleshootng?
Even am facing the same prob...My elf turns off sometimes without any notification.When i press the power button to make it come out of the sleep mode, I see the phone gets powered on.
Any solution to this prob and the reason for occurence?
@griffith
i have searched around and found this answer:
"Try placing a piece of thin piece of plastic between the metal piece and the omap processor. it is a normal occurrence in the htc's. what is happening is as the phone gets wear and tear, the pins stop making contact with the processor making it turn off."
I have not tried it yet because i took my battery out an replaced it and it has not turned off since. But it may be worth a try.
ryanh11 said:
@griffith
i have searched around and found this answer:
"Try placing a piece of thin piece of plastic between the metal piece and the omap processor. it is a normal occurrence in the htc's. what is happening is as the phone gets wear and tear, the pins stop making contact with the processor making it turn off."
I have not tried it yet because i took my battery out an replaced it and it has not turned off since. But it may be worth a try.
Click to expand...
Click to collapse
Alot people say that this method works the best.
do i have to dismantle my htc touch?
Do you mean to say that I will have to dismantle my phone? If yes, how would I do that? Can it be done safely by us?
there is a elf dismantle guide here.
there is some people which already done this.
You can look around this elf forum, on this same forum, there have been 2 or 3 threads opened for this.
what you are saying is that the processor is loose and we need to re attach it??
What about the heat related problem http://forum.xda-developers.com/showthread.php?t=532783... or the point that shaking the phone doesnt help the problem (or worsen)
Yeah, so there are many factors involved for a faulty elf.
SD HC
I notice crashing is less anoying when i loose the SD HC card. Is the elf compatible with SD HC ??
Yup, fully compatible.
Compatible up to 8GB, although some say that 16GB is okay too.
Probably your SDHC is faulty
I had the same same problem with my Touch. It just turns off by itself without ne specific warning or nething. I dropped a mail to the customer care but there was no reply from them. A week later i again driopped in a mail and again no reply.
I was frusteated so tried calling the toll free number in my country and again no response ...I then tried calling the numbers on their HTC site in Delhi head office and there again no oone picked the phone ....
I was frustated by the poor customer service so decided to mail the CEO and COO of HTC global and as soon as I mailed them I received call from Delhi head office in 15 mins and they now have sent me a new set which suposedly doesnt have the problem.
I am now waiting to see the response of the new one as soon as it arrives
lavs said:
I had the same same problem with my Touch. It just turns off by itself without ne specific warning or nething. I dropped a mail to the customer care but there was no reply from them. A week later i again driopped in a mail and again no reply.
I was frusteated so tried calling the toll free number in my country and again no response ...I then tried calling the numbers on their HTC site in Delhi head office and there again no oone picked the phone ....
I was frustated by the poor customer service so decided to mail the CEO and COO of HTC global and as soon as I mailed them I received call from Delhi head office in 15 mins and they now have sent me a new set which suposedly doesnt have the problem.
I am now waiting to see the response of the new one as soon as it arrives
Click to expand...
Click to collapse
I feel so happy for you!
You fight for customer rights!
YES!
Good luck, and hope you will have more fun with your device.
the problem is still there after installing new rom, maybe i should try the hardware sollution
What is your thoughts on the hardware solutions?
ryanh11 said:
@griffith
i have searched around and found this answer:
"Try placing a piece of thin piece of plastic between the metal piece and the omap processor. it is a normal occurrence in the htc's. what is happening is as the phone gets wear and tear, the pins stop making contact with the processor making it turn off."
I have not tried it yet because i took my battery out an replaced it and it has not turned off since. But it may be worth a try.
Click to expand...
Click to collapse
need to try this yet...
btw in the top of the battery compartiment there is a smale hole covered by a small thin plastic, what is this "expansionslot" for??
Related
Dear Friends,
Just like you I am also a PDA freak. I have had these handheld marvels since several years and am deeply into them.
I have owned an O2 XDA mini for over 6 months now. I found a shocking defect in the covers provided by O2. The cover has a strong magnet which tends to move the direction of the screen when I put or remove the device from its cover.
My friend who is using the same mobile has had the same problem. But sadly his screen has become inverted permanently now. We have tried all troubleshootings and have written several mails seeking help and reporting the quality issue to O2 and also its manufacturer HTC. But there has been no response from either of the parties.
What I can suggest immediately for everyone is to STOP USING THE MAGNETIC COVERS FOR THE MOBILES to avoid the problems we have faced or you shall have to burden your pockets once again with at least one third the price of your phone (the cost of the screen and its labor charge as the service centre has refused to repair it under warranty). I shall update you about any replies I get.
Regards
Karan Aggarwal
I think what he meant by 'covers', is the holding case.
Yeah, we know.. but have the screen rotated permanently, that's new.
Read these.
http://forum.xda-developers.com/showthread.php?t=250126&highlight=magnet+case
http://forum.xda-developers.com/showthread.php?t=259065&highlight=magnet+case
http://forum.xda-developers.com/showthread.php?t=267652&highlight=magnet+case
And Karan, I know you did it with good will, but, try not to multi-posts. Thanks
Curious, did you try Settings>Screen then check if landscape mode is active?
You say you tried everything but maybe it's not the magnet but the slider mechanism has become dirty? I'm not sure how the slider has been implemented but it's possible something got jammed inside.
I have tried it
Yes, I have tried it. But nothing is working out. I have got the device check ed up. The repair center says it needs a replacement that too at my cost.
I work in a machine shop and there are a lot of very fine steel chips everywhere. When I put my phone in my pocket all of the fine chips get sucked into the phone from the external speaker magnet and the ear pc receiver magnet. The same thing was happening to me when I had a NexTel phone that had a much more powerful external speaker so, it was kind of understandable. But, at any rate I took the phone completely apart and cleaned the external speaker and that sounds fine now. I also cleaned the ear pc speaker but, I think some steel chips are too far in because the speaker still sounds like **** or it blew from having the chips on it too long. I would rather just replace the speaker myself instead of getting a re-furbished replacement from t-mobile. I looked all over but can't find a replacement ear pc. at all. It would be really cool if anybody know a place to get these type of pcs. Thanks in advance.
Come on guys. You mean to tell me that nobody on this forum knows where to get replacement parts. I find that hard to believe.
Thanks for the help. Lol
Mike,
If nobody has replied, then I guarantee you that nobody who has read your question knows where to find that part.
Now, there are a number of places that sell some types of replacement parts for the HD2...things like digitizers/screens, outer shells, buttons, etc, but I've never seen an item like the speaker you need sold through any distributor. That's the kind of part that rarely finds it's way into normal distribution channels, and so your best bet is to find a junked HD2 that doesn't work for some other reason, but has no problem with the earpiece, and then it would just be up to you to extract the component you need and pop it into your unit.
You can just do a regular google search for "HD2 replacement parts" to find the standard outlets for that type of thing, but I honestly doubt any of them will have exactly what you're looking for.
a few weeks ago I remember seeing a bricked hd2 for sale on ebay for parts. perhaps you can check ebay.
Sent from Samsung Vibrant using XDA App
UncleMike1 said:
Thanks for the help. Lol
Click to expand...
Click to collapse
whoa, slow down UncleMike. At least 48 before getting excited. Im trying to fine the tiny LED cover for the back of my phone or just a whole rear plastic. So far this guy tells me he can get whatever. Cellular Parts USA. Give it a shot. Best of luck.
techboydino said:
whoa, slow down UncleMike. At least 48 before getting excited. Im trying to fine the tiny LED cover for the back of my phone or just a whole rear plastic. So far this guy tells me he can get whatever. Cellular Parts USA. Give it a shot. Best of luck.
Click to expand...
Click to collapse
yeah that will be ideal if that guy can get he earpiece for it...he's got some for other models anyway. I note that he's got the pic and the title messed up for the HD2, it's listed as the "Touch HD2", with a pic of a TouchHD...and he's using the HD2 pic for the HD Mini lol.
Thanks everyone. I'll try the cell parts website that was mentioned and if that doesn't work I'll just do a claim on my insurance and get a functional refurbished one. It sucks, but what are you gonna do. I frown uppon refurbished phones. Lol. Thanks again guys for the responses.
www dot htcrepairparts dot com/internal-speaker-front-for-htc-hd-p-3043.html
Ok, i've given up.
My HD2 is driving me nuts, i've been taking it for granted for a long time, but i've decided to send my HD2 for repairs.
Maybe some users can identify themselfs in my symptoms and perhaps go for a repair as well. I'll try to keep you guys up to date on this situation.
Status:
18/10 - Received my repair ticket. Scheduled pickup tomorrow between 08:00 and 10:00 GMT +1.
19/10 - Phone got picked up by courier service, 8.30AM in the morning.
20/10 till 25/10 - No change in status and/or picked up!
26/10 - Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
27-10 till 2/11 -- No change in status and message.
3-11 - Received a package back with my repaired phone! Results: Boardswap, phone shutdown while diagnosing at the repair center. They even replaced my camera lens!
Total repair time due: 15 days
The following below describes the problems that occur (allot!), perhaps you can identify yourself in this as well.
Issie:
- Phone restarts (randomly) and holds at the HTC boot logo when back(bottom)cover feels warm-to-hot.
- Phone reboots when back(bottom)cover is warm, but not hot enough to hang at HTC boot logo, but soon after booting to Windows mobile, the device may reboot again.
Happens when:
- Browsing Internet (3G/HSDPA)
- Listening to Music (through SD card)
- Playing a game
- Having a (long) phone call the device
(temporarily) fix for issue:
1. Do a ‘Battery-Pull’ (extracting the battery) which shuts down the device.
2. Let it cool down for a couple of minutes until the back(bottom)part doesn’t feel warm enough anymore.
3. Re-insert battery, and restart phone.
4. If cooled down enough, the phone will restart correctly when powering up the device, until issue happens again, where step 1 needs to be done again.
The above mentioned issue don’t happen when the devise isn’t put under ‘load’ (I.e: use applications/browse(the web)/music etc). Putting the phone in sleep/standby or just sending a text message will not reboot the phone.
Tried the following official fixes:
- Hard Resetting the device > Issue remains.
- Updating to a new (official) ROM (RUU_Leo_HTC_NLD_1.48.404.2_Radio_Signed_15.28.50.07U_2.05.51.05_2_Ship.exe )
> Issue remains, even after a Hard reset with above noted ROM.
- Formatting and/or removing the SD card from the Device > Issue remains.
Tried the XDA fixes:
- Different Radios: Any radio in the official HD2 Radio topic
- Many different Roms
- Formatted the SD card, tried a different one, and even None.
Concluding:
Seeing to have tried all options relating to a software issue, I think this might be a hardware issue.
Contact with HTC:
Having sent some messages over with HTC they sent me this last message:
[name]
(Benelux Support
(Tech)) Close Pending Hi Maseo, Thank you for letting me know. It really sounds like a hardware issue. Please let us know if you need anything else. Kind Regards, 2010/10/18 12:42:46
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
relic said:
I have the exact same problem and tomorrow it is going to the repair center. Unfortunately I have a crack in the digitizer, I hope they don't use it as pretext to charge me extra!
Click to expand...
Click to collapse
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
maseo said:
My screen is still in mint condition, only thing that cracked if my camera-glass due to a bump against my table at home.. But more then that it's nothing.
I've noticed more people having the problem, so i thought maybe more people have my issues as well and could go for a repair after seeing this topic.
Click to expand...
Click to collapse
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
relic said:
They will blame your problem on humidity in the device after the camera glass cracked. Did you change the camera-glass? I suggest you do that before you send it for repair otherwise you have to pay for the repairs as it does not fall under warranty (check on ebay for camera glass lens).
I think we're both in the same pickle:/
I am crossing my fingers they won't charge me.
Click to expand...
Click to collapse
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
maseo said:
I haven't. And a device breaking down from the camera end is highly unlikely.
It's impossible for me to replace it now as it's being picked up tomorrow morning. If they have to repair it, so be it. As long as it's not a outrageous high price..
You got experience in this, them blaming me in case of humidity, or you just guessing?
Click to expand...
Click to collapse
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
relic said:
After speaking with their customer rep they pointed out to me that it is possible that the device malfunctions because of cracks leading to humidity and temperature problems. And that is not under warranty.
If your camera lens is cracked, it is easy for them to blame it on humidity due to the crack. This is a possible scenario, I can't predict but if we learned anything from repair under warranty, companies will to blame it on the customer before they fix it under warranty.
My advice to you is to cancel the pick up and reschedule another one later, go to ebay and buy a second hand glass lens and glue it yourself. It cost you less than 5$ to do that. Better than relying on their repair and end up paying hundreds of dollars. This way you eliminate the excuse of them blaming the defect on you.
Click to expand...
Click to collapse
Sounds plausible, but that wouldn't make sense in the way the device is manufactured. The CPU/GPU/Radio base i at the bottom. Any malfunctioning due to possible humidity in the camera would only lead to a malfunctioning camera, and that's not the case at this time.
Given, if i had more time i might have placed it, but i'm not in the occasion to do that right now.
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
maseo said:
I'll just have to keep my fingers crossed, im more afraid they'll go at you for a broken digitizer..
Click to expand...
Click to collapse
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
relic said:
I wish you the best. Let's keep each other updated on the situation. I am curious to hear good news!
Click to expand...
Click to collapse
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
maseo said:
The same goes to you! I'm very curious on what will happen..!
gonna miss my phone though..
Click to expand...
Click to collapse
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
dipaolnv said:
Double check this. Pull your battery and make sure that none of the pins are bent and touching each other. This has caused some issues, but not exactly the one you're describing but it can't hurt to check. If they are bent, straighten them out and see if the issue is resolved.
Click to expand...
Click to collapse
Thanks, but to no avail.
Those 3 pins were straight and sitting nice and snuggly against each other.
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
avathar behemoth said:
i also have a battery problem battery seems to be dying. under 30% phone becomes unstable. also sometimes doenst want to load or boot.
last 2 must be a connector problem (indeed it must be. put battery in without taking care to put contact points in the 3 little squares then the battery doesnt work)
ive mailed custumer service, it must be part of the warranty so i want a new battery
Click to expand...
Click to collapse
My problem has nothing to do with the battery at all.. don't hijack this topic for something un-related..
Day 2:
Phone is still enroute to HTC Service Center according to the Servicetracker..
how long does it take to deliver a phone i wonder..
My experience with HTC customer services
In the case of my HD2 (same symptoms):
Went back to Standard ROM/Radio/Bootloader Friday 17/09/10
Confirmed problem still existed on standard software 17/09/10
Called HTC customer services 18/09/10
Collection booked for Monday 20/09/10
Confirmation email received that phone had been received 21/09/10
Status changed from "Received your phone" to "Repairing your phone" 03/10/10
Status changed to "Awaiting despatch" (or something similar) 03/10/10
Received email confirmation phone was being shipped back to me 04/10/10
Received phone back with new IMEI (presume new motherboard) 05/10/10
All in all, I was without the phone for 2 weeks but I have no complaints about the service at all. A message telling me what they'd done to fix the problem would've been nice, but it's fixed and working perfectly so I'll forgive them for that.
After a week without my HD2, my spare phone was really annoying me due to it's lack of capability (HTC StrTrk) so I bought an Orange San Francisco, used it until my HD2 came back then sold it to someone I work with for what I paid for it.
Yeah, the fun thing is, is that the service center is almost figuratively around the corner, still they said it could take up to 2 weeks though.
I'm gonna get a Nokia 5800 as a lend-phone from a friend of mine.
I was looking into getting the Desire HD possibly this friday, but that's just too much as next to having the HD2, haha!
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
avathar behemoth said:
maseo im not trying to hijack anything!
maybe your sister if she looks nice.. so pls dont use that tone!
seems to be a battery issue with your phone so it seems with mine... it could also be a connector/motherboard problem so my post was on topic.
i submitted a problem to tech support and got a ticket they want me to call cust service to check my phone, i dont want to lose it for at least 2 weeks.
i want to get a new battery! so ill try to get that.
(also you reply a lot... do you want your posts to go up or something? )
Click to expand...
Click to collapse
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
maseo said:
Don't want to keep bumping it without no-reason, im just replying that's all ;-)
If it were a battery problem it would show other symptoms, ditto for the connector. Im more confident it's more hardware related, but to be precise what, i don't know.
A new battery is quite inexpensive, why don't you just get one? Saves you the hassle of getting (or trying to get) a new one through HTC.
Day 3 that my phone is underway, takes ages for a small trip by courier apparently ?
Click to expand...
Click to collapse
ya I have the same thing still underway.
relic said:
ya I have the same thing still underway.
Click to expand...
Click to collapse
My god.. almost a week further, it's still enroute?!
how's it going on your end relic?
26/10: Decided to call after a prolonged status update. Summary of conversation: "Yes, everything is fine. No the status hasn't been changed, but you should receive your phone back in about a total of 2 weeks, so somewhere next week i guess."
I'll have to take pictures later when I get home so you all can have a better understanding of my problem.
My power button stopped working two days ago (no click or reaction when pressed). I never filled out any of my warranty things & I have no idea what my serial number is. So any who, I opened up my tablet and carefully disconnected the battery and all necessary connectors so that I could see what was causing the button issue. Turns out, the power button switch had disconnected from the circuit board.
I went and bought a soldering iron but after a few attempts I realized that I was going to have to go a different route. The chip itself has five connections to the board and these connections are under the chip itself. What is the best way for me to reconnect this chip to the board? I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
WereCatf said:
I'd like to help, but without seeing how it actually is I'm having trouble with that. And I don't feel comfortable opening my tablet without a good reason.
Could you perhaps supply a few pictures?
Click to expand...
Click to collapse
Added two pictures, sorry if they're not clear enough. The whole thing is pretty much trash unless I'm able to repair this or get it to someone that can. People should be aware when they push their power button super hard - doesn't have anything keeping the chip firming in place.
Jigga0o7 said:
I'm thinking of purchasing some thermal adhesive and seeing if that does the trick since without this part I'm looking at a large paperweight. Any suggestions?
Click to expand...
Click to collapse
Thermal adhesive might not be the best idea. It's primarily meant for conducting heat, and thus it seems most thermal adhesives are somewhat electrically conductive. In other words you could possibly create a short and fry something.
In theory I agree that using something glue-like substance would be the easiest way to go, but you need to find something that is not electrically conductive in the least and when it dries/cools down that it hard. If it becomes a soft blob you'll find you're still having issues with the switch staying down and connected.
I'd personally still go with soldering it down and then applying something to ensure it stays there, but you'd need a very tiny soldering iron -- like e.g. one used by clocksmiths -- and steady hands. And preferably some experience with soldering something so small.
Your eleven digit serial # is inside the cover of the sd card door, a one year warranty is on all acer tablet, if they cannot fix it they would have given you a new one from the place of purches mine would be staples, i call acer usa all the time, i call today and ask if the 500 will get ICS the answer was when google release the code they will..
I would suggest soldering it, its the only thing that will hold the switch in place long term. They do make a conductive adhesive for electronic circuit board repair, but it is more for repairing boards, not really for attaching components. It wouldn't be too hard to solder it back on, just get some solder wick and remove all the old solder first, then re-attach the switch with new solder. If you don't feel comfortable doing it, take it to your local TV/Electronic repair shop. Since its already out and all they would have to do is re-solder the switch, it probably wouldn't cost too much to do. Although what the other poster said about returning it to Acer to have them repair it is probably the smartest answer. If it does have a year warranty, then that's what I'd do.
Thanks everyone for the advice. Ill get acer on the horn tomorrow to try and see what's what.
Sent from my HTC Vision using XDA App
I believe once you've opened up your tablet, your Acer warranty is VOID. Sorry.
Any insight as far as how they would know? I called acer last night and was given all the info as far as how to send it back. Hopefully if they notice I did some tinkering, they'll just fix it anyway and bill me or something. I definitely regret panicking about this situation & opening it up when that was totally unnecessary.
Sent from my HTC Vision using XDA App
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
heretic said:
There should be a tamper-evident seal underneath the MicroSD/SIM compartment door. It rips when you disassemble the tablet. It is a little black square sticker that says something like "Warranty void if broken" (I dunno exactly, I already removed mine completely). It's hard to miss.
Click to expand...
Click to collapse
I couldn't find it, looked for a while. I'm going to be sending mine off today. Hopefully they'll just fix or replace it. If they send it back to me unrepaired it's not the end of the world. I'll just count it as a loss and buy a new tab early next year. Definitely wouldn't be another Acer though; that power button connection isn't nearly as sturdy as it should be.
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
well for those worried about the power button getting lose my electronics firm have used a hich tech substance called hot glue to hold things in place
Jigga0o7 said:
UPDATE:
I sent my device to the Acer location in Temple, TX and received an email from them this morning that it has been repaired and that I will soon be emailed with a tracking number. Hopefully that's true and not just a template response though.
Click to expand...
Click to collapse
Good to hear that.
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
slow_DC4 said:
Did you root,flash any roms on your tablet? I was just wondering because mine has the same problem, power button not working, and may have to send it back to acer for repair. I am a little worried that they would find out that I flashed a rom and would not repair it. Thanks
Click to expand...
Click to collapse
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
Jigga0o7 said:
Yep it was modded in every way. Rooted, Thor rom on it etc. Thing is, they probably didn't know any of that until they'd already fixed the power button. I'll report back on Wednesday as to whether or not they actually fixed it or if they replaced it with another.
Click to expand...
Click to collapse
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
slow_DC4 said:
Ok, thanks for letting me know, sounds exactly like mine. Have to give the Costco concierge service a call tomorrow to see what they say, whether to send it to acer or get another one through Costco.
Click to expand...
Click to collapse
If I were you, I'd try Costco first. Especially if you're like me in the way that I HAAAAATE having to wait for things to come. They've had it since last Wednesday and I'll be refreshing the fedex tracking website like 100 times per minute looking for updates.
Gonna go pick it up from fedex once I get off work. Will report back as far as the repair status/replacement. If they did repair or replace, that's a very good showing on Acer's end as far as their product support since I opened the unit and had it rooted.
Ok, looking forward to your reply. I called costco and apparently I was past the return period so I have to send it to acer for repair. Just out of curiosity, did they charge you for anything?
Sent from 234 Elm Street
Hello,
I got an LG Spirit sometime ago and apart from the first few days I've had it the GPS hasn't been able to lock to any satellites.
I took the phone to the tech support centre and described the problem. A couple of days later they returned the equipment and on the repair sheet it said they only did a software update and that the GPS was working perfectly.
Now my phone has a "V10s-268-03" version which prompts an error everytime I boot it saying that I shouldn't even have that version, that the software version isn't available for regular users.
Which would be fine but apart from that now everytime I do a factory reset on the phone it automatically installs maybe 30 bloatware apps through Software Update and the GPS is still as faulty as ever.
What should I do now? Take it back to the support centre, try to install another stock rom?
Is there an LG built-in test tool that I can use to troubleshoot the GPS problem? I remember my old LG P500 had one.
Thanks!
Back to the place of purchase / service center and demand a new device, in writing - since the purchased one has serious hardware issues. Don't know about the consumer protection laws where you're from... but that usually works.
EDIT: Or reflash a rootable firmware with the LG Flash Tool.
I had to return my device to service center twice before they really fixed GPS.
It's not a software related problem (tried factory resets, firmware updates, apps ..), so keep on complaining until they fix it!
Now I get many satellites within seconds, signal doesn't get lost, it even works inside my house.
The problem lies in GPS antenna contacts. They are weak on certain manufactured series of phones. To fix it, you have to remove the GPS antenna and bend the legs of the contacts to make a proper connection. But that's best left to service center, since the phones are still under warranty.
Glad you got it sorted.
Tomo123 said:
The problem lies in GPS antenna contacts. They are weak on certain manufactured series of phones. To fix it, you have to remove the GPS antenna and bend the legs of the contacts to make a proper connection. But that's best left to service center, since the phones are still under warranty.
Glad you got it sorted.
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Can you make theard or video fixing antenna??
How? By opening my fully functional phone just to show you how to fix something that is not broken ( on my phone )?
Check out a disassembly video on Youtube, grab a screwdriver and a plastic guitar pick and go to town
On a more serious note... If you don't know what you're doing, don't do it. And you don't seem to know what you're doing. No offense. It's a vibe, you know. Same one as when you see a garbage can. You know it's going to smell if you jam your nose into it. Same thing here. Just trying to save you from yourself.
Tomo123 said:
How? By opening my fully functional phone just to show you how to fix something that is not broken ( on my phone )?
Check out a disassembly video on Youtube, grab a screwdriver and a plastic guitar pick and go to town
On a more serious note... If you don't know what you're doing, don't do it. And you don't seem to know what you're doing. No offense. It's a vibe, you know. Same one as when you see a garbage can. You know it's going to smell if you jam your nose into it. Same thing here. Just trying to save you from yourself.
Click to expand...
Click to collapse
I already did that because I add thermal paste,I don't know where anntenas are
That paste thing is the most laughs I got from this forum in a long time. If you added the paste, you would KNOW where the antenna is.
But, really, man... There are some legs you need not pull.
And my last question, for ****s and giggles... where are the pics or a video of your little project? I have to see that.
Tomo123 said:
That paste thing is the most laughs I got from this forum in a long time. If you added the paste, you would KNOW where the antenna is.
But, really, man... There are some legs you need not pull.
And my last question, for ****s and giggles... where are the pics or a video of your little project? I have to see that.
Click to expand...
Click to collapse
Sorry
This is an english speaking forum, so please, use english while communicating with other fellow members.
So, any chance we'll see that thermal paste masterpiece of yours, or shall you leave us hanging?
Tomo123 said:
This is an english speaking forum, so please, use english while communicating with other fellow members.
So, any chance we'll see that thermal paste masterpiece of yours, or shall you leave us hanging?
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Click to collapse
Maybe but am new to this forum so i cannot open new theard
No issues there, but please use english when commenting in existing threads.
Tomo123 said:
This is an english speaking forum, so please, use english while communicating with other fellow members.
So, any chance we'll see that thermal paste masterpiece of yours, or shall you leave us hanging?
Click to expand...
Click to collapse
Maybe when I get some time.
So, that means never I doubt you're so busy that you don't have a half an hour in your day to quickly open the phone up, snap a couple of photos and upload them.
Excuse me for not believing, but hey... this is the internet. Everyone has a right to form an opinion, call someone out, ask for proof and whatnot.
So, I'm waiting. Thank you and have a nice day.
Tomo123 said:
So, that means never I doubt you're so busy that you don't have a half an hour in your day to quickly open the phone up, snap a couple of photos and upload them.
Excuse me for not believing, but hey... this is the internet. Everyone has a right to form an opinion, call someone out, ask for proof and whatnot.
So, I'm waiting. Thank you and have a nice day.
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Click to collapse
Maybe this weekend