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hey...
I've just seen that my screen seems to be broken...
In the middle, it looks as if it is redundant. If I use the stylus and type sth, it looks as sth is moving.
here you see...
can i send it back?! (vodafone ger branded) and flashed several times...
Weird
Can you see the image displayed on it normally? It looks as though your LCD is cracked and the crystals are leaking around.
Ya. Is that a crack or some reflection? But I do realize the LCD ain't as 'tough' as the LCD for my Touch Pro. It's like its somehow 'thinner' than my Touch Pro's LCD.
alias_neo said:
Can you see the image displayed on it normally? It looks as though your LCD is cracked and the crystals are leaking around.
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Click to collapse
yes thats it...
i think i have the same problem on my touch pro... part of me thinks its from the type of screen protector and how long it has been on the screen. I dunno where it could be coming from cuz i NEVER drop or crush my phones, i baby them lol .... it looks like a lil oil spill on the screen? Right?
I find the xperia screen to be better than the TP... the TP has a thicker "wall" between the actual LCD and where my finger touches it... meh, to each his own
can i send it back to vodafone or SE... !?
bongdelong said:
can i send it back to vodafone or SE... !?
Click to expand...
Click to collapse
If it was like that when you bought it then yes you can definitely send it back, otherwise I suspect it will be difficult since that could have been caused by carelessness (bad luck) on your part.
If you send it back make sure you put the original SPL/ROM back in.
bongdelong said:
can i send it back to vodafone or SE... !?
Click to expand...
Click to collapse
You can send it back for repair, but expect a bill to replace the LCD.
damn... but i did nothing... its always in my case... never fall down...
try to go to vodafone shop.. see what they say
Back to roots ...
i need:
Stock SPL 0.72
VODAFONE VFE deutsch DE - Rapidshare thanks to PavelX1
am i right?
A broken screen is NEVER covered under the warrenty.
yea but its not really broken... seems like there is some air...
bongdelong said:
yea but its not really broken... seems like there is some air...
Click to expand...
Click to collapse
Nope it is. You've cracked some LCD crystals and the whole LCD will need replacing.
damn... 30mins ago, i was at vodafone shop... he said, he doesnt know anything about it but he will contact vodafone... i should come back in 2 days..
replace costs?! anybody knows?! i dont wanna do it myself
EDIT:
But it cant be cracked because everything is presented great... e.g. the man at vodafone shop didnt recognize it... he more wonders about my touchflow on x1 :-D
What does it look like when you turn on the screen? Any signs of cracks? It's so blurry from your pics we can't tell much. Is it like a blob of oil? If so it's entirely normal, though not everyone has it.
the oil thing has developed on 2 of my touch pros and its only really noticible under floresant light bulbs... The sprint store replaced it for me... i think you should go into a vodafone shop and just tell them they gave you a defective unit. Just be like "look, i never dropped this.. see, no dings or scratches, and look whats up with this screen! Its defective"
i'll try it tomorrow.. thx...
outie said:
What does it look like when you turn on the screen? Any signs of cracks? It's so blurry from your pics we can't tell much. Is it like a blob of oil? If so it's entirely normal, though not everyone has it.
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Click to collapse
it looks normal... :-\
i'll go again to vodafone shop tomorrow thx..
artesea said:
A broken screen is NEVER covered under the warrenty.
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Click to collapse
Used to be, mine were
I am a very long time (15 years !) contract customer of Orange and had about 6 p900's replaced with broken screens within 1 year and 1 p990, all free, but then they made me take out insurance and started charging £15 admin fee for replacement handsets. Im not a corporate customer, always been on a low tariff.
I used to call them and say the screen broke while it was in my pocket and they would send out a courrier and swap it within one day.
They've always given good customer service.
Havn't had them replace anything for while as my last two phones (P1 + X1)were bought myself as Orange only do crap phones now
i contact SE... they asked me if i dropped the protective foil ... i told them, yes but my x1 has always been in case etc... so there is nothing damaged...
now im waiting for what they'll say :-\
not sure how it works in ur country, but here in Germany i just give VF a phonecall, next day a guy apears and gives me a new phone and take the old one away. i had several replacements before (other phones) and it nver took longer then 1 day to receive a new one.
so guys ... CALL vodafone and screw those stores.
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
I have not returned a phone yet, but as many have stated, "it does not void your warranty to root, only to unlock the bootloader" so in theory you should just be able to send it in.
.....except that warranty won't cover a cracked screen.. I think the going rate was $280?
are you insured through assurion?
You broke it, you buy it.
Sent from my Nexus One using XDA App
t0ph0id said:
I've cracked my screen
Went go-karting today and got thrown around so much in the kart that the screen cracked.
So, what's the best way about getting it repaired?
Can I just send it straight back to HTC UK and get the screen replaced under warranty? My phone is rooted, but not unlocked.
Click to expand...
Click to collapse
I dropped my N1 on the floor in my house (stone floors) two weeks ago and cracked the glass screen.. picked up a new glass screen on ebay for $38 shipped and spent about two hours replacing it myself.. turned out perfect.. just be very patient and take your time during the replacement process.
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
Click to expand...
Click to collapse
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
Hi mate.. if the amoled still works you are fine yiu would just need a new digitalizer, about £20 from ebay and fix it youself.. if the amolded wkrks you need a new lcd, £45 from ebay.. i nroke my amoled, fixed it and now works.. good luck!!
Sent from my HTC Desire using XDA App
t0ph0id said:
This is the damage, I don't think the glass is broken so is it just the LCD screen beneath that I'll need to replace?
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Click to collapse
khaytsus said:
No, it's the digitizer/screen. The display would be a lot more expensive to replace.
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Click to collapse
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
when i dropped my nexus one, the amoled broke, not the outer screen/digitizer. i believe the cost for a new amoled was around $85 plus shipping and it would also cost your warranty. therefore, i sent it back in for repair and it cost $115 total, warranty still intact. btw, i opted for a refurb unit instead of waiting for them to return my damaged unit.
good luck, you have to decide if its worth voiding your warranty to fix it yourself.
t0ph0id said:
If that's the case, then why when I power it on does nothing appear?
It vibrates when booting so I know its working?
Click to expand...
Click to collapse
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
khaytsus said:
Sorry I missed that part.. Yeah if it's not showing anything the display has problems, although I find it odd it would break but not the digitizer.
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Click to collapse
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
Click to expand...
Click to collapse
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
t0ph0id said:
Yeah strange isn't it, anyway, HTC are collecting it tomorrow, I'll have an estimate for repair in a few days. No idea how much it's going to be just yet.
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Click to collapse
!PANDA said:
It is gonna be high! You wille get 3 options..1) fix the phone for a very high price 2) get the phone and pay around $40 for the labour and delivery 3) dispose of the phone for free by htc.. so pretty much re use the parts for another phone..
Not a sencible choice calling htc in my opinion
Sent from my HTC Desire using XDA App
Click to expand...
Click to collapse
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
t0ph0id said:
Having searched the internets I've found reports of people having it fixed by HTC UK for between £60 - £100
Also, I was told if I didn't want them to carry out the work there would be a £20 fee to return the phone to cover postage and the engineers time.
I think you're estimates are way off, however, I'm going to wait until I get my quote or I'll be eating my words...
Click to expand...
Click to collapse
These were the options to fix my Desire but then got it with the fee and fixed it my self
Sent from my HTC Desire using XDA App
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Hey buddy i had the same issue with my desire.. cracked in a similar way, HTC quoted me £238 for screen, housing, new logic board & labour.. even asked them just to replaced the screen cos i did see anything wrong with the housing but they said they couldn't do it cos motherboard had been bent..
so just got a replacement lcd from ebay at £45, took 45mins to fit the new screen everything working correctly
oh and the logic board wasn't bent! cheeky HTC
incredulous said:
I'm impressed t0ph0id, I accidently got a slight scratch on my week old N1, it's small but I know it's there and I'm really upset about it.
You have properly screwed the screen and you seem ok with it
Wish I could be as relaxed as that haha.
Click to expand...
Click to collapse
I've already spoken my mobile insurance and they repair/replace accidental damage so I know I can go through them if it's going to cost too much.
They'll repair, replace, give an alternative if they don't have the model or give a cash equivalent.
Yep haha, seems hard when yoyr trying to take it apart and not brake any bits off, but now.. soo proud of myself! Never thoughed I would ever be in my phone, sick thought, jehe
Sent from my HTC Desire using XDA App
Hey people,
Last night I accidentally dropped my DHD and unfortunately it landed on the camera. The camera glass is now broken and the grommet is dented also.
Does anyone know if there are replacements for this part yet? I'm in Australia so an online parts shop would be perfect...
Thanks for the help!
After further investigation it seems to be attached to the entire back plate.
insty said:
After further investigation it seems to be attached to the entire back plate.
Click to expand...
Click to collapse
i say contact HTC directly
Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.
RobTheRover said:
Make a claim on your phone insurance.
You do have phone insurance, dont you? I'm sure no one on XDA forums are foolish enough to invest in a £500 device and not have the safety net of insurance for when we inevitably drop it and smash it into smithereens.
Click to expand...
Click to collapse
I have never had phone insurance but I have never dropped and damaged any if my prior phones roughly how much is phone insurance ?, I was unaware of such a thing mine us just included in home insurance but that probably wouldn't include drop damage
Sent from my Desire HD using XDA App
Insurance dont cost as much only , AUD 9.99 or 29.99 AUD and aslo Carriers aslo offer insurance Cover .
you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case
Aamir.Badat said:
you do get a free 1 year warranty when you buy a HTC product so just conatc HTC to be realy protective ive bought an official HTC DHD pouch and thinking of investing in a hard gell case
Click to expand...
Click to collapse
Can you quote the part of the HTC warranty conditions where it says that they will happily replace components that got destroyed by "improper handling, such as dropping the phone on the floor very hard"?
I'd be really thrilled to read it.
Only thing I agree with is contacting HTC is the best bet at the moment, i am sure they will offer a repair for that damage, although they will charge quite a bit for it
http://www.htc.com/www/support/warranty.html
Click where your are i clicked wester Europe and Page 3 please read
HTC does not cover this sort of damage.
The warranty only covers manufacturing faults.
Check home insurance, it probably covers accidental damage to items in the home and may cover the phone if one item limit is high enough.
Oh unlucky m8 guess you will have to cough up cash to repair the phone
The chances are the camera still works, and it is just the lens cover that you have broken.
Look for a dummy camera, such as
http://cgi.ebay.co.uk/Brand-New-HTC...976?pt=LH_DefaultDomain_3&hash=item255f090e60
Look on Android forum that shows how to replace.
http://androidforums.com/incredible...cover-replacement-straightening-red-ring.html
Hope this helps.
Yeah, was just unlucky I guess.
Lucky enough where the crack is on the camera lens it doesn't actually show on photos.
Will contact HTC to see.
Cheers for the help!
Hey.
I had a HTC Leo today at work (I work at htc warranty repair) and the problem was that the phone could not be charged. I confirmed this by trying to charge and then was going to change the mother board to fix the problem.
For some reason I decided to turn the phone on with another battery, and check it out.
The phone booted to android.
Even though I myself have a rooted phone and follow these forums every day, I was forced to break the warranty stickers inside the phone and then send the customer an email asking if he wanted the phone to be repaired off warranty.
The changing of motherboard would cost him over 300$ dollars, which could have been avoided by getting a cheap spare battery and going back to stock.
Now he will never be able to get any problems in the phone repaired by warranty :/
So please, if you send your phone to warranty repair, go back to stock.
You had to do it? Someone was looking over your shoulder?
Spaqin said:
You had to do it? Someone was looking over your shoulder?
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Click to collapse
Even if nobody was looking over his shoulder, he should not be expected to sacrifice his integrity and risk his job just because he's sympathetic to the customer's problem. The customer should have had the sense to return the phone to stock condition before sending it in for warranty repairs.
Hi there.
I did that, but it did not work?!
I´m (was) using MIUI on my HD2. Last week i opend the internet browser of my HD2, then there was a short "lag" and after that lag the touch is gone broken.
I flashed back to the roots and sent it in for warranty.
Now i got a letter in which they mention that i broke the warranty terms and have to pay 430€ for a broken touch?!? that is crazy...
they also gave my a link to a picture of my phone.
See attachment. So what is the Problem?
That spl is only stock for tmous phones, if you have a regular hd2 with spl 2.x, even a 'stock' 2.08.0000, then it can only get that way using warranty breaking methods.
hack, thats a piece of sh.. .
I think it won´t help to retrieve it and send it in with another spl, because they saved the data from the last order?.
No probably not, but it will almost certainly be cheaper from a third party repair shop. For 430 euro you could buy almost two mint condition 2nd hand units on eBay.
Course, if HTC do a paid repair, they should at least offer warranty on the repair.(maybe?dunno)
hmmm. But the risk of sending it in again to the same company high.
They want me to pay about 28€ only for sending the Phone back to me, because theres no warranty left. so if it does not work the second time, i have to pay that twice... maybe more because of attempted fraud!?
I send it in to Arvato. Do you know any other warranty company for the HD2 i could send it to?
Or i´m bound the company that is mentioned on the site i bought the phone?
The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.
ah, ok. Think i ****ed with 520€. That feels really bad...
so, lets wait for Miui M1.
no worries.
if it were me, id get the phone back and find a local repair shop to fit a new screen. should cost about 100 Euro for the part, plus a bit for fitting. BUT be sure its a reputable shop, and they offer you some kind of guarantee, cos there's a fair few stories where a repair shop has broken the cables to the buttons, or similar, and wont re[pair them.
OR, id spend 150/250 euros for a 2nd hand one on ebay, and keep the broken one for use as a spare mainboard.
don´t want to spend money on it. Was about to buy a new one anyway. Just waiting for Miui M1.
I will retrieve it and try to sell it with all equip for some euros on Ebay.
thanks for ur infos on that topic.
samsamuel said:
The warranty is already broken. The tech most likely broke the warranty seal when he discovered the spl had been tampered with. Just like the OP in post 1.
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Click to collapse
You could go for new warranty stickers from ebay.
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.
i had looked up my problem yesterday with the keyword "touch not responding" and found many complains about that. Seems to be a generall problem with HD2 that seems to come from dust. there are some solutions i´m gonna try.
se1988 said:
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
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Click to collapse
Ah but they can't tell its a flash brick (I assume you're talking about tmous radio bricks) and without proof they have to uphold the warranty. The only way to start the phone would be to JTAG it, which would wipe the hspl evidence.
Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?
se1988 said:
You could go for
-not that I am supporting any kinds of fraud here, but I think that custom SPL should not cause the warranty to void, and flash-bricked phones to be repaired on warranty. It should be the other way around.
But hey, if what I just suggested is illegal where you live, DON'T DO IT.
Click to expand...
Click to collapse
Might fool someone, if it is really well manufactured. Even though the seller claims they are original, they are not. The strip containing the original stickers looks very different.
cmajewsk said:
Does it then matter if the phone is out of warranty anyway, and you know your going to have to pay for it? Is it even worth going back to stock?
Click to expand...
Click to collapse
Doesn't matter if it is already out of warranty.
Honestly, HTC is turning into assholes.
As you know in the back in the upper left corner of the phone, there is a VOID sticker which if you break, violates your warrenty. It was easy to buy aftermarket ones in eBay.
NOW HTC actually changes those stickers to even smaller ones directly on the screw. Meaning you can access the hole, but as soon as you put your screwdriver there, you are ****ed.
A bit harder also to replace.
If noone has seem them, Ill post a picture.
riahc3 said:
Honestly, HTC is turning into assholes.
As you know in the back in the upper left corner of the phone, there is a VOID sticker which if you break, violates your warrenty. It was easy to buy aftermarket ones in eBay.
NOW HTC actually changes those stickers to even smaller ones directly on the screw. Meaning you can access the hole, but as soon as you put your screwdriver there, you are ****ed.
A bit harder also to replace.
If noone has seem them, Ill post a picture.
Click to expand...
Click to collapse
Old news. HTC has been acting like crApple Jr. for a while now.
Sent from Spaceball One.
blackknightavalon said:
Old news. HTC has been acting like crApple Jr. for a while now.
Sent from Spaceball One.
Click to expand...
Click to collapse
Did not know about it and did not see it anywhere.
Yeah I'm not sure why HTC is doing this but to be frank there's a lot of small decisions they made that ultimately led to putting a Samsung phone and tablet in my hand. I really liked the feel of their hardware compared to everyone else. Shame that they're starting to get it wrong - especially with recent hot waters with devs and stuff
TheShoura said:
Yeah I'm not sure why HTC is doing this but to be frank there's a lot of small decisions they made that ultimately led to putting a Samsung phone and tablet in my hand. I really liked the feel of their hardware compared to everyone else. Shame that they're starting to get it wrong - especially with recent hot waters with devs and stuff
Click to expand...
Click to collapse
Well in part I do understand; It cost me less than 50 cents, to order 100+ warrenty stickers from china to get my warrenty back. I can get a screwdriver, destroy the insides of my phone, and since the warranty sticker is on, they would have to replace it....
I'm surprised any G2s are still covered under warranty. Unless you bought an extended warranty, they should all be out of warranty now anyway.
gtmaster303 said:
I'm surprised any G2s are still covered under warranty. Unless you bought an extended warranty, they should all be out of warranty now anyway.
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No. In the European Union a two year warranty is required by law, which means that many phones sold here are still under warranty. My Desire Z will be covered by warranty until the end of August :silly:
mcsmart said:
No. In the European Union a two year warranty is required by law, which means that many phones sold here are still under warranty. My Desire Z will be covered by warranty until the end of August :silly:
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Mine too, kinda great living in Europe.
Saw it, thought they change the warranty sticker or something.
2 years warranty for Asia too, and the local service center even ignore s-off
Too bad they replace fried eMMC chip with the same bad eMMC chip model, meh.
What a load of crap. HTC only offers 15 months for the US
Sent from my SGH-I927 using Tapatalk 2
i dont know about other peoples but my G2 had Viod stickers on all 3 screws, so did my fathers NOS one he purchesed a few months ago.
But in general at this point its easier to buy a 'new' g2/ desire z than to hassle with a return, that may not be under warentee, and that HTC could potentially wiggle out of fixing your phone (as i had happen with other companies products in the past, even some flat out deny to my FACE that they were not recalled etc. Im not one to trust the return/warentee people)
I dont really see how this is an issue : its there to protect the company from less than inclined people breaking their phone, returning it, and getting a shiny new one free of charge. (almost anything you buy has a statement about this) And as someone else said : you can buy stickers to cover up the screws again and it pretty much assures you a new phone or repair.
faridr said:
Saw it, thought they change the warranty sticker or something.
2 years warranty for Asia too, and the local service center even ignore s-off
Too bad they replace fried eMMC chip with the same bad eMMC chip model, meh.
Click to expand...
Click to collapse
They replaced your eMMC chip with the same bad eMMC chip model because s-off voids your warranty. They didnt ignore it.
riahc3 said:
They replaced your eMMC chip with the same bad eMMC chip model because s-off voids your warranty. They didnt ignore it.
Click to expand...
Click to collapse
They had to replace the board for new eMMC, guess the only board they have in stock is the one with bad eMMC. Plus they replace the keyboard and trackpad with a new one.
I had the phone 10/2011 and have 1 scew void sticker. Never been serviced. Seems old news. I have 8 months of warranty to go too :victory:
Hai23fke said:
Mine too, kinda great living in Europe.
Click to expand...
Click to collapse
It's important to find the silver lining in all things, especially when one lives in Europe.