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My sprint store won't replace my Hero with dust under the screen >_<
So if I brick it, they will, correct?
Would brick by pulling battery during radio update or something.
Yeah...this is against your contract and such...if they can prove you bricked it they can say no...
This is incredibly unethical and results in higher costs for all of us. I understand you're upset that you have dust under your screen, but intentionally bricking your phone to get a replacement, that cost only gets passed on to everyone else.
I guess that you could argue that the product was defective and they ought to replace it anyway, but a little dust under the screen isn't the end of the world is it? I've got chipped paint on my back button and the case has a small crack where the mini-usb plugs in, should I brick my phone just to fix those minor issues?
ASULutzy said:
This is incredibly unethical and results in higher costs for all of us. I understand you're upset that you have dust under your screen, but intentionally bricking your phone to get a replacement, that cost only gets passed on to everyone else.
I guess that you could argue that the product was defective and they ought to replace it anyway, but a little dust under the screen isn't the end of the world is it? I've got chipped paint on my back button and the case has a small crack where the mini-usb plugs in, should I brick my phone just to fix those minor issues?
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I'm completely OCD about these things. Once I notice an issue that I didn't cause, it bothers the complete hell out of me.
Just take it to a local repair shop and pay the cost to have it cleaned/screen replaced.
intx said:
I'm completely OCD about these things. Once I notice an issue that I didn't cause, it bothers the complete hell out of me.
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Asides from all of that, as already mentioned this is unethical, and also illegal, you would be committing fraud. This is something in the same vein as insurance fraud. I don't condone such things. There are guides on the internet on how to openup your phone and clean out the dust, probably guides on how to stop it from happening again, look them up and give that a shot if the dust bothers you so much.
rayborn said:
Just take it to a local repair shop and pay the cost to have it cleaned/screen replaced.
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I absolutely refuse to pay extra money to fix a defect in a phone I've only had for a few months.
So take it to a Sprint shop and they'll blow out the dust for free.
intx said:
I absolutely refuse to pay extra money to fix a defect in a phone I've only had for a few months.
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Click to collapse
Then open ur phone and clean it urself, seriously why do ppl think their entitled to sh*t nowadays? if you can flash ur phone then open the shell and clean it out.
entropism said:
So take it to a Sprint shop and they'll blow out the dust for free.
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He said he did that and they wouldnt.
How do u guys get dust under the screen? Om. Truck driver and see tje worst conditions ever, from scorching heat to freezing cold with everything in between n my phone still looks bew after a few months and many drops andi cary it in my pocket.
I would have to agree that the best option, (being money free) is to follow a guide to open up your phone and cleaning it yourself unless of course you would be voiding your warranty. However that seems to be not the case here.
to brick it, flash a gsm radio or rom. BUT "if" they catch it you will be charged for a new phone.
Nate14 said:
I would have to agree that the best option, (being money free) is to follow a guide to open up your phone and cleaning it yourself unless of course you would be voiding your warranty. However that seems to be not the case here.
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no need to clean it, just call sprint and they will send you another phone. i did and i got a new one a week ago. sprint knows about the dust defect.
Uhmmm. The answer to your question is yes. The bricked hero is going to go into a bucket of hero's at the HTC repair center and probably be recycled. There is no forensics team waiting to check every phone because of HOW it got screwed. I would keep it all stock though so if they do read it they wont see something that hasnt been released yet.
I would say the radio update trick may brick it but it would be best if the phone didnt even power on.
Also, don't feel bad. I am ocd about this stuff too and if I had dust under the screen in one hand, and a company like sprint trying back out of responsibility in the other, I would do the same thing. I could go on and on but its up to you to decide what the "right thing" to do is. And I personally feel that they should cover this stuff, so I have no moral or ethical problems with forcing a company to own up and care about their customers. Just be sure to take it to a sprint store you have never been to before.
FYI- I am a Sprint employee.. and I can tell you that as long as you're going to a COMPANY OWNED Sprint store, they will clean the dust out for you at no charge since you're still in warranty. If they do not, ask for a manager and let them know you don't want to have to email [email protected] (yes this actually works, and his executive escalation office really does read these emails.) If it is a repeated issue, they will eventually replace the phone for you, but it will likely be a reconditioned model (which are just as good as new.) The Hero comes apart very very easily and is very simple to clean. Good luck!
a99tandem said:
FYI- I am a Sprint employee.. and I can tell you that as long as you're going to a COMPANY OWNED Sprint store, they will clean the dust out for you at no charge since you're still in warranty. If they do not, ask for a manager and let them know you don't want to have to email [email protected] (yes this actually works, and his executive escalation office really does read these emails.) If it is a repeated issue, they will eventually replace the phone for you, but it will likely be a reconditioned model (which are just as good as new.) The Hero comes apart very very easily and is very simple to clean. Good luck!
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sprint tried to clean my dust but refused to take apart the hero in fear of breaking it or getting fingerprints on the lcd. the blew out what they could and hooked me up with a new phone, no questions asked.
flexgrip said:
Uhmmm. The answer to your question is yes. The bricked hero is going to go into a bucket of hero's at the HTC repair center and probably be recycled. There is no forensics team waiting to check every phone because of HOW it got screwed. I would keep it all stock though so if they do read it they wont see something that hasnt been released yet.
I would say the radio update trick may brick it but it would be best if the phone didnt even power on.
Also, don't feel bad. I am ocd about this stuff too and if I had dust under the screen in one hand, and a company like sprint trying back out of responsibility in the other, I would do the same thing. I could go on and on but its up to you to decide what the "right thing" to do is. And I personally feel that they should cover this stuff, so I have no moral or ethical problems with forcing a company to own up and care about their customers. Just be sure to take it to a sprint store you have never been to before.
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In other words, your telling him its ok to commit fraud, which is a felony. Its because of people like you, that a cell phone costs $500, pc's cost $1000's, insurance rates are high, health care is so expensive, etc.......Fraud accounts for probably a good majority of the cost of products and services. Imagine what it would be like if everybody actually took responsibility for their actions...Ah well..that'll never happen in this society that thinks it's entitled to everything for free.......
intx said:
My sprint store won't replace my Hero with dust under the screen >_<
So if I brick it, they will, correct?
Would brick by pulling battery during radio update or something.
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Click to collapse
Use the OPEN enrollment on sprint to get TEP. (they have special now till the end of the month).. then take it in have them 'diagnose' it, and the worse case you pay 50 deductible to get it replaced, keep TEP until your satisfied.
I can usually get out of the TEP deductible by just going to a repair center and waiting for them to fix it.
Maybe that will work.. I had gone through 8 sprint moguls on TEP and never once had to pay the deductible by doing things this way.
TEP on smartphones is $100 not $50 deductible.
OK, first off... The OP never said he tried to fix it, he said he tried to REPLACE it. For all we know, he didn't go to a corporate repair store, just a sales location.
Second, for Fixxxer: if you went to a repair store and they felt uncomfortable opening up your hero? Change stores IMMEDIATELY. They're trained and paid to open up phones, if they can't do that, they're worthless.
Finally, Kkruse: The deductible is $100, hasn't been $50 for smartphones in over a year. Besides, a deductible should only be used for the following: Water damage, physical damage (I'd rather pay $120 on the spot to get it fixed), theft/loss, fire damage, complete devastation (aka motherboard shattered into more than 2 pieces). If you use the deductible for dust, send me the $100 instead, it'll get more use. Half of your insurance goes to free in store repairs. Guess what dust is covered under?
hey guys i dropped my HD2 yesterday when coming back from airport , ****ty day
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced, my question is if i call up the insurance company and tell the i need replacement because my screen is all cracked up , do they ask for the old phone to be sent ?
Or should i just call and tell em i lost the phone and get the new one ?
because i am planning to pay like $150 and fix the screen and sell the phone and recover the money.
And also finally XDA is out of stone age design lol
Pretty sure you have to give the phone back, if you say it's lost they lock the phone from being used again....or so that's what they told me when I asked them.
Tell them that you lost it. Don't say it's damaged, or you'll have to return it. The guy above me is wrong, they can't block the phone..
Well, they can, but all you have to do to reuse it on tmo again is give them a different imei lol all they can technically block is the iccid from your sim.
Sent from my Evo using Tapatalk
gafadi said:
ok i called Tmob and they told me i do have insurance and i'd have to pay $130 to get it replaced
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I think you might be out of luck now. If you already told t-mobile about the screen, it's going to be flagged so next time you call and say it got lost, they are going to think you are doing insurance fraud. they will probably than tell you that now you are going to have to pay $200-250 whatever the upgrade fee is if you want another hd2.
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
r2d2guy said:
I dropped mine after only having it for a month. Ended up calling HTC, I sent it to them and they replaced the glass for $50. Good as new. Good luck.
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Click to collapse
Did you have insurance?
speoples20 said:
If you broke the phone and still have it they are going to want it back. If you lie and tell them you lost it its insurance fraud. Not worth it unless you want to deal with lawyers and court. Man up, you broke your **** and have to pay for it.
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This!! 1+
man up.
Thread closed.
If you tell them you lost it to get a replacement and you didnt then that is indeed fraud and XDA does not condone that at all
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
Based on that first photo it appears that you sheared a pin off somehow - the one that the main crossbar hooks onto. If that's the case, I don't know how you'd easily repair it.
Ooowwcchh....!
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
mcs6 said:
Well I have insurance with t-mobile, but I'm rooted running CM6.1 so I don't want to try to get it replaced and get screwed over. Any advice for that?
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Click to collapse
Talk to Customer Service (dial 611) and tell them the hinge came apart (I wouldnt mention dropping it unless its obvious that its been dropped) and they'll offer to send you a new one. If they wont send you a new one (which would surprise me, they're pretty good about stuff like that, especially known issues like the hinge) then you'll need to make a claim on your insurance. If they send you a new one without making an insurance claim then you can wait until you get your new one, make a back up, and then return your phone to stock/unroot before you send it back. There are threads here explaining how to do that. I've never made a claim through my insurance with TMobile, so I'm not entirely sure how that works. You might have to unroot/return to stock before you take it to the store. If you can call your insurance and make a claim then it might work the same way and you can wait until they send the new one.
Edit: After looking at the pictures, it doesnt look like there's obvious damage, so you should be home free on not admitting its been dropped.
I just threw up a little.
sent from my V I S I O N.
70% of the dummy g2s in stores look like that, it scared me away at first when I was looking at buying a g2
mcs6 said:
I just dropped my phone and the hinge flew open. On the side near the power button, the joint pulled away and now the phone doesn't slide correctly since the hinge is dislocated. Can I fix it myself? It doesn't seem to have broken anything, just pulled out of socket or something. I'm not really sure how the hinge was connected in the first place so I don't know whether it just needs to be pushed back in or what. I attached some pictures of it too.
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Click to collapse
Posting pictures of it won't help you. You need to take it apart and reinstall the hinge. If it broke a pin or something, find something to replace it, then reassemble. Don't listen to anybody who says you can't fix it... EVERYTHING can be fixed. Especially simple/stupid mechanical things.
Looks like you broke it in the spring box, heres a pic of it from the inside, there are guides on tearing apart your G2 but I dont know how that will affect the insurance, if you have to return it under insurance and your worried about being rooted there are guides to unroot the phone.
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
Thanks guys for all the input
mcs6 said:
Yeah, it seems like it's definitely worth it just to unroot and return it like I never rooted it to begin with. Tearing it apart is sketchy and I don't know how successful I'd be in the first place, I'd probably just screw it up more.
So I'm assuming this is the go-to guide for unrooting: http://theunlockr.com/2010/12/01/how-to-unroot-the-t-mobile-g2-htc-vision/
Anyone have any experience with this?
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Click to collapse
Note that your warranty doesn't cover this type of damage.
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
mcs6 said:
Why wouldn't it? Are you saying that because I dropped it or because it's physical damage regardless?
Also, does anyone know what the deductable is for getting it replaced if I go the insurance route?
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Click to collapse
Warranty only covers DEFECTS. It doesn't cover things that you cause. You dropped it, thereby causing the physical damage, you therefore have no warranty. Its all gone. None left.
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
Woops don't know what happend to the pic I posted but here it is again:
that looks awful to try to fix...I was watching the video that someone made about taking the hinge apart and it looked really intense. How would I got about even finding a new pin/spring or whatever?
I wouldn't mention anything about dropping it and just say it has a loose hinge, worse comes to worse blame it on the shipping and an already loose hinge.
SuperDave81 said:
insurance deductible is $130. better off calling tmo and just saying you have a loose hinge, since it's a known issue, they'll replace it. Don't say it's popped out.
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they wont replace it... at least they did not to me... they went on and on that is the way the hinge was designed and crap like that...
i think you are better off if you just pay the 130 deductible, and just report the phone lost and a new phone will be on its way next business day.
dhkr123 said:
Note that your warranty doesn't cover this type of damage.
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Not necessarily true.
As long as there is no evidence that the device has been dropped/abused/dunked into a bucket of water T-Mobile might try to protest but ultimately this can be deemed as a defective device.
You pay for insurance. Its a disaster clause too. Not a warrentee. You could brick your phone and tell them about it and they will replace it. Its the point of insurance. Warrentee is different. Keep in mind, you pay 130 deductable to replace a phone. Don't worry about cm6. They are also not allowed to assume you will root your new phone either. So even if they boot to a cm6 logo they still have to replace your phone since you pay for insurance and the deductible.
Sent from my HTC Vision using XDA App
Edit: I was damn tired when I wrote this. Dunno how much sense it makes..
I found out some info from TMO customer care yesterday that is interesting and worth knowing.
TMO cut the cost to replace a rooted vibrant down to $115 on April 1st, but the insurance still costs $130. So if anyone finds themselves in my situation (totally and utterly bricked in every sense of the word and still rooted) or a similar situation, it would actually be cheaper to just send it in without insurance, even if the damage indicator is red.
However, if they don't get the phone back within 7 days, then the price is still $455 to replace the phone.
This info is for T-Mobile USA. I have no idea if international branches of T-Mobile have adopted the same policy, and I have no idea if this applies to other phones as well (I am just restating what the customer care rep told me.)
So I can crack my screen completely and it will only cost 115 still? Or is that just for rooted devices? Because if you hard-brick the device, TMobile has no way of knowing that it was rooting considering they can't even turn it on.
Also just got mail that the insurance is increasing by $2 to $7.99 but you get free Mobile Security from Asurion included in that....Samsung Vibrant is only included in PLAN D of the insurance which is $130 deductible and a claim limit amount of $1000.
Confused. So hypothetically if I destroy my phone to the point it doesn't even power on, I can call them and send it in to get a refurb one for $115?
Does it apply only if its bricked? If it's broken physically...like screen or something internal, can I still do that?
Mine says LOSS THEFT DAMAGE or MALFUNCTION...Drop in water COVERED..Keypad stop working COVERED..etc etc..
Okay, I can see how my 1st post could have been a little confusing. Here's what you should do if you need to send in your vibrant.
First and foremost, if you CAN flash back to stock, DO IT. That is still the only sure-fire way of not having to pay anything and still get a new/refurbished Vibrant out of it.
Second, T-Mobile will charge you the $115 if they find that the phone has hardware damage (red damage indicator, damaged screen, exc.), but can still be repaired. So, if your phone has a cracked screen, for example, it's a better idea to send it in without insurance because insurance costs $130 plus an additional $8 per month. (NOTE: The FFC mod is an irreversible mod. You have cracked open the phone and therefore T-Mobile considers that "physical damage." You cannot swap out the camera for the stock one and re-paint the camera hole and lens.)
Third, T-Mobile will charge you the $115 if they find that the phone has been rooted or modded in any way in terms of software.
However, the chances of T-Mobile finding anything out about software modification is unlikely. At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator. After they have done that, what they are SUPPOSED to do is attempt to find any data on the internal SD card that would reveal whether the phone was rooted or not (working superuser app, exc.). However, this process is long, tedious and boring as hell so what a lot of employees do is just skip the part where they examine the internal SD card and just format the thing without looking at it. To prove it, when I sent in that hard-bricked vibrant, it had a GT-I9000 bootloader on it plus CM7 and numerous ROM.zip files on it. I was not charged anything for that Vibrant.
Moral of the story: Don't buy the insurance for the Samsung Vibrant under any circumstances. Unless it goes down in price (which I seriously doubt it will), it is a complete waste of money. You will save money by going uninsured. Also, don't freak out if your Vibrant has software on it that you can't get rid of for some reason. In all likelihood, T-Mobile won't find anything.
Second moral of the story: DO NOT think that you will only get charged $115 if you choose NOT to send the broken Vibrant back to T-Mobile. They will charge you the ridiculous amount of approximately $455.18.
P.S. If anyone finds out the way that T-Mobile is able to open up the phone without tripping the damage indicator, PLEASE TELL US! If that info gets out, then I will do that FFC mod so fast you won't know what hit you!
I just walked in my tmobil store and told them my phone was messing up. And they sent me a new one. No cost at all to me except for that 8.00. So in my opinion insurance is good. For us if we have the old insurance is fantastic.
Sent from my SGH-T959 using XDA Premium App
Do you get a brand new phone as a replacement if you have insurance?
Refurbished, most likely previous phones that were sent in from people like yourself and fixed up.
yah mine was refurbished, but brand spanking new! in my opinion the insurance is the best deal tmobile has!
I actually prefer the refurbished units since they are actually tested and everything should work on it (including GPS, mine locks 8 birds within 3 seconds).
30000 said:
Okay, I can see how my 1st post could have been a little confusing. Here's what you should do if you need to send in your vibrant.
First and foremost, if you CAN flash back to stock, DO IT. That is still the only sure-fire way of not having to pay anything and still get a new/refurbished Vibrant out of it.
Second, T-Mobile will charge you the $115 if they find that the phone has hardware damage (red damage indicator, damaged screen, exc.), but can still be repaired. So, if your phone has a cracked screen, for example, it's a better idea to send it in without insurance because insurance costs $130 plus an additional $8 per month. (NOTE: The FFC mod is an irreversible mod. You have cracked open the phone and therefore T-Mobile considers that "physical damage." You cannot swap out the camera for the stock one and re-paint the camera hole and lens.)
Third, T-Mobile will charge you the $115 if they find that the phone has been rooted or modded in any way in terms of software.
However, the chances of T-Mobile finding anything out about software modification is unlikely. At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator. After they have done that, what they are SUPPOSED to do is attempt to find any data on the internal SD card that would reveal whether the phone was rooted or not (working superuser app, exc.). However, this process is long, tedious and boring as hell so what a lot of employees do is just skip the part where they examine the internal SD card and just format the thing without looking at it. To prove it, when I sent in that hard-bricked vibrant, it had a GT-I9000 bootloader on it plus CM7 and numerous ROM.zip files on it. I was not charged anything for that Vibrant.
Moral of the story: Don't buy the insurance for the Samsung Vibrant under any circumstances. Unless it goes down in price (which I seriously doubt it will), it is a complete waste of money. You will save money by going uninsured. Also, don't freak out if your Vibrant has software on it that you can't get rid of for some reason. In all likelihood, T-Mobile won't find anything.
Second moral of the story: DO NOT think that you will only get charged $115 if you choose NOT to send the broken Vibrant back to T-Mobile. They will charge you the ridiculous amount of approximately $455.18.
P.S. If anyone finds out the way that T-Mobile is able to open up the phone without tripping the damage indicator, PLEASE TELL US! If that info gets out, then I will do that FFC mod so fast you won't know what hit you!
Click to expand...
Click to collapse
Well I didn't get insurance to replace my phone in case of damage via rooting. I got insurance to repalce my phone if I lose it, drop it in water, or if it gets stolen.
Also, what damage indicator are you talking about?
anthonys2r said:
Refurbished, most likely previous phones that were sent in from people like yourself and fixed up.
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Click to collapse
Thanks, I have the insurance but haven't used yet. If you get a refurbished phone after paying deductible then its not with it for me, might just cancel mine
Sent from my SGH-T959 using Tapatalk
SamsungVibrant said:
Also, what damage indicator are you talking about?
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it's the liquid damage indicator. it's the white square underneath the battery right by the battery connection. it turns red if it gets wet.
VICosPhi said:
Thanks, I have the insurance but haven't used yet. If you get a refurbished phone after paying deductible then its not with it for me, might just cancel mine
Sent from my SGH-T959 using Tapatalk
Click to expand...
Click to collapse
If you pay deductible, you get a new phone not refurb. Only time you might get refurb is when you do a warranty exchange. Warranty exchanges are at no cost. Insurance is 7.99 a month but like any insurance, its there in case you need it. You loose, break, get it wet or it gets stolen then you are covered. Just like car insurance, you could pay insurance for years and never use it, but then again if you are in a wreck or it gets stolen, then you are happy u did. Without insurance, you are screwed. Remember warranty is only for a year w/o extended warranty. Insurance extends your warranty for life of phone
Sent from my SGH-T959 using XDA App
+1 on what he said!
funeralthirst said:
it's the liquid damage indicator. it's the white square underneath the battery right by the battery connection. it turns red if it gets wet.
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Click to collapse
I know about the liquid indicator, but that's not what 30000 was talking about. 30000 was talking about a different damage indicator.
30000 said:
30000 said:
At the T-Mobile processing center, they have some magic way of taking out the internal SD card without triggering the damage indicator.
Click to expand...
Click to collapse
What damage indicator?
Marvlet said:
If you pay deductible, you get a new phone not refurb. Only time you might get refurb is when you do a warranty exchange. Warranty exchanges are at no cost. Insurance is 7.99 a month but like any insurance, its there in case you need it. You loose, break, get it wet or it gets stolen then you are covered. Just like car insurance, you could pay insurance for years and never use it, but then again if you are in a wreck or it gets stolen, then you are happy u did. Without insurance, you are screwed. Remember warranty is only for a year w/o extended warranty. Insurance extends your warranty for life of phone
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
This is not true, there is a 95% chance that you will get a refurb. All T-mobile reps will tell you that you will either get a refurbished or new device. They will also tell you right after that, that you will most likely get a refurb. I've talked to them for hours and fought with supervisors and such just trying NOT to get a refurb. I know most people think that the refurbished phones are inspected, this is also a load of bs. They are not inspected, they fix the problem that was there and make sure that and ONLY that is fixed. They do not check any other part of the phone.
mugenfiji0327 said:
This is not true, there is a 95% chance that you will get a refurb. All T-mobile reps will tell you that you will either get a refurbished or new device. They will also tell you right after that, that you will most likely get a refurb. I've talked to them for hours and fought with supervisors and such just trying NOT to get a refurb. I know most people think that the refurbished phones are inspected, this is also a load of bs. They are not inspected, they fix the problem that was there and make sure that and ONLY that is fixed. They do not check any other part of the phone.
Click to expand...
Click to collapse
Insurance and warranty exchange are 2 different things. With warranty exchange its new or refurb, cant guarantee one or the other. Most times its refurb. With insurance which is NOT thru T-mobile but thru Assurion, when you file a claim and pay the deductible, you get a new phone.
Sent from my SGH-T959 using XDA App
Marvlet said:
Insurance and warranty exchange are 2 different things. With warranty exchange its new or refurb, cant guarantee one or the other. Most times its refurb. With insurance which is NOT thru T-mobile but thru Assurion, when you file a claim and pay the deductible, you get a new phone.
Sent from my SGH-T959 using XDA App
Click to expand...
Click to collapse
Nope failed again. I will call Asurion right now and go through the process of having my phone replaced and record it just to prove it to you if you would like me to. They do not send out new products man, I know this for a fact. Think about it man, if they sent out new devices everytime someone called in for a problem, none of the companies involved would make any money on that phone which is what they want, MONEY. That includes T-mobile, Asurion and Samsung. Every electronics store I have ever bought from uses them as their insurance program. Best Buy,Verizon,T-Mobile etc. Every time I've had something replaced through any of those companys it has and ALWAYS WILL BE a refurb. I work for Verizon and guess what, everytime someone comes in for us to call Asurion for them or even if they call themselves they still get a REFURB. I used to work for Best Buy and on top of that I worked in the Geek Squad for Best Buy and did most of the insurance claims when people came through. Guess what, all of my customers got REFURBS. I'm done arguing with you and I think I have made my point.
I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!
sykox2 said:
I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!
Click to expand...
Click to collapse
I'm a Sprint rep, take my advice on this...
doesn't matter if it's rooted or not in this case, under TEP insurance any sign of physical damage is customer responsibility. So even if you have insurance, you'll have to go through Asurion and pay a deductible to get a replacement GS4. Don't expect to take it back to the store for a replacement, at my store we will NOT exchange a phone if the original one we sold you is damaged in any way.
Technically you're trying to commit insurance fraud by making it seem like your phone just up and died when it was you who broke it lol. I'm not one to judge, but let me just say the phone will be thoroughly inspected before anyone replaces it.
EDIT: I should rephrase... We do exchange phones under TEP for free if there's physical damage. However, it depends on the type of damage and scenario. You're saying the screen just went black. So the tech you bring it to is going to look for screen damage, and you said the LED part under the glass is "cracked." This scenario = customer fault, which means you're buying a new phone.
---------- Post added at 01:05 PM ---------- Previous post was at 12:45 PM ----------
Sorry, it kind of seemed like I was attacking you in my last post. I know your prob pissed cuz you broke your phone. Let me tell your best option in this scenario to try and get a replacement.
First of all, if there is damage to the phone then any hope of getting a flat out exchange from the store you bought it from is slim to none. I wouldn't even try if I were you.
Your best hope is to get a replacement under your insurance, but like I said most techs won't authorize it if they can determine that you were the one who broke it, in which case you'd have to pay a deductible and get a replacement through Asurion.
If you want to TRY and get a free TEP replacement by saying the phone is defective, I recommend this:
1) First, put a damn case on it. Make it look like the phone has always been protected, even if it means buying an Otterbox defender to cover it up completely.
2) Go to a preferred retailer that is an ASC. You can find these on sprint.com. Try to avoid corporate stores if you can as they'd be more strict.
3) Walk in and tell the guy you were charging your phone overnight and when you woke up your screen was black. DO NOT ever say you dropped it. Play dumb as much as possible and act like you have no idea what happened.
4) Make sure you stress that you can make calls and that the phone works, you just can't see the screen. In this case, if you're lucky the tech will assume the screen itself went bad, the board/GPU was defective, or something else and HOPEFULLY he won't see the LED damage. He might check for water damage or something, but as long as you know there is none then you should be good.
5) Most important rule here... BE NICE! I can't stress this one enough. Play dumb and kiss that guys ass the best you can. As a tech myself, nothing pisses me off more than a customer who gets pissed at me for just following the damn policy of the company. And I don't care how smart you think you are, no one wants to be told how to do their job and belittled for just following policy. The second you give any type of attitude, especially if you think he's swaying more towards telling you to file an Asurion claim, then you can just kiss any chance of an AE goodbye.
Lastly, if you do manage to convince some tech into replacing it for you for free, do the guy a favor and take the survey call and give him the best possible score
sykox2 said:
I dropped my phone yesterday, the screen did not crack at all but the Amoled cracked little corner and the phone black out. i cannot see anything but i can hear getting call and phone turning on and off. all other function seems to work fine but the screen is backed out.
i need to send my phone back to sprint. my Galaxy S4 is unlocked and rooted.
Is there anyway i can Unroot the phone and re-lock the bootloader using PC since i cannot see anything on the phone.
Please help me.i would really appreciate for any help. please!
Click to expand...
Click to collapse
Hook up a mhl cable to a monitor so you can see what you are doing and use triangle away and then unroot.
Sent from my Sprint Galaxy S4 using Tapatalk 4 Beta
Cytality said:
I'm a Sprint rep, take my advice on this...
doesn't matter if it's rooted or not in this case, under TEP insurance any sign of physical damage is customer responsibility. So even if you have insurance, you'll have to go through Asurion and pay a deductible to get a replacement GS4. Don't expect to take it back to the store for a replacement, at my store we will NOT exchange a phone if the original one we sold you is damaged in any way.
Technically you're trying to commit insurance fraud by making it seem like your phone just up and died when it was you who broke it lol. I'm not one to judge, but let me just say the phone will be thoroughly inspected before anyone replaces it.
EDIT: I should rephrase... We do exchange phones under TEP for free if there's physical damage. However, it depends on the type of damage and scenario. You're saying the screen just went black. So the tech you bring it to is going to look for screen damage, and you said the LED part under the glass is "cracked." This scenario = customer fault, which means you're buying a new phone.
---------- Post added at 01:05 PM ---------- Previous post was at 12:45 PM ----------
Sorry, it kind of seemed like I was attacking you in my last post. I know your prob pissed cuz you broke your phone. Let me tell your best option in this scenario to try and get a replacement.
First of all, if there is damage to the phone then any hope of getting a flat out exchange from the store you bought it from is slim to none. I wouldn't even try if I were you.
Your best hope is to get a replacement under your insurance, but like I said most techs won't authorize it if they can determine that you were the one who broke it, in which case you'd have to pay a deductible and get a replacement through Asurion.
If you want to TRY and get a free TEP replacement by saying the phone is defective, I recommend this:
1) First, put a damn case on it. Make it look like the phone has always been protected, even if it means buying an Otterbox defender to cover it up completely.
2) Go to a preferred retailer that is an ASC. You can find these on sprint.com. Try to avoid corporate stores if you can as they'd be more strict.
3) Walk in and tell the guy you were charging your phone overnight and when you woke up your screen was black. DO NOT ever say you dropped it. Play dumb as much as possible and act like you have no idea what happened.
4) Make sure you stress that you can make calls and that the phone works, you just can't see the screen. In this case, if you're lucky the tech will assume the screen itself went bad, the board/GPU was defective, or something else and HOPEFULLY he won't see the LED damage. He might check for water damage or something, but as long as you know there is none then you should be good.
5) Most important rule here... BE NICE! I can't stress this one enough. Play dumb and kiss that guys ass the best you can. As a tech myself, nothing pisses me off more than a customer who gets pissed at me for just following the damn policy of the company. And I don't care how smart you think you are, no one wants to be told how to do their job and belittled for just following policy. The second you give any type of attitude, especially if you think he's swaying more towards telling you to file an Asurion claim, then you can just kiss any chance of an AE goodbye.
Lastly, if you do manage to convince some tech into replacing it for you for free, do the guy a favor and take the survey call and give him the best possible score
Click to expand...
Click to collapse
thanks for the great advice. its worth giving shot.
Visa Credit Card - Warrenty for Phones
I know this is late, but many times you can go through your credit card insurance program. As they have an insurance program that is hidden but supports fixing your phone through their reimbursement program. Just call the bank or firm that issued you the card and ask them for the credit card insurance number.
For my instance, I cracked my phone while installing a TV. (Basically as I lifted the TV it put pressure on the phone and entire screen cracked, no image, only sounds and calls came through.)
1. I checked with my home owners insurance, they would cover it with a $250 deductible.
2. I checked with Sprint, they wouldn't cover it cause I got rid of their insurance policy and would only allow me to pay for a new phone at retail price ($600)
3. Finally I called up Samsung and they would repair it for $200, but I would have to send it away and wait 10 days for it to be repaired.
4. Next I checked with a local repair shop and they would repair it for $270, and it would be fixed within an hour.
I sent options 1-4 to Visa's repair service, I told them I wanted to do option #4. And since the policy is they will fix your phone twice for cracks, spills or other non software related problems up to $600 they approved the repair minus a $25 deductible and the $18 in taxes for the service work and parts.
I thought this was fair and a really good deal to get my phone working again. Just thought I would share.
Note: In order to be eligible for this hidden insurance you must pay for your phone bill with your visa credit card in the and submit proof you used it in the month before the accident.
Good luck!