very common xperia issues (w/solutions) - XPERIA X1 General

it seems that a large number of our beloved Xperia X1s suffer from one (or more) of the following small hardware defects:
1- the infamous body crack next to the stylus (mostly early '08 phones)
2- battery cover scratches too easily even with reasonable level of care.
3- phone thinks the headphones are connected even though they are not.
4- small keyboard issues like "space bar " not registering after the button push.
did i miss another common problem?
in my case, i suffer from 2,3 and sometimes 4
edit: added a poll.please vote and share your experiance , solutions...etc with others. the more voters, the better.

btw the work around for the above issues
1-no solution, return to SE for replacement
2-also no real solution, even if you buy another overpriced $30 cover, it will also scratch too easily.
3- plug and unplug the 3.5mm jack(or stylus) several times untill the issue goes away.
4- press harder on the space bar especially on the right side of the bar

THE GRIZZ said:
it seems that a large number of Xperia users suffter from one (or more) of the following small hardware defects:
1- the infamous body crack next to the stylus (mostly early '08 phones)
2- battery cover scratches too easly even with reasonable level of care.
3- phone thinks the headphones are connected even though they are not.
4- small keyboard issues like "space bar " not registering after the button push.
did i miss another common problem?
in my case, i suffer from 2,3 and sometimes 4
Click to expand...
Click to collapse
I got a bad case of 2.
My ring scratches the battery cover too easily

THE GRIZZ said:
it seems that a large number of Xperia users suffter from one (or more) of the following small hardware defects:
1- the infamous body crack next to the stylus (mostly early '08 phones)
2- battery cover scratches too easly even with reasonable level of care.
3- phone thinks the headphones are connected even though they are not.
4- small keyboard issues like "space bar " not registering after the button push.
did i miss another common problem?
in my case, i suffer from 2,3 and sometimes 4
Click to expand...
Click to collapse
i have had 1 and 4.
1. on my first handset (which was replaced)
4. happens on both (think its to do with the imput pressure need to be in the middle, if u dont the key presses down but does not press the pad under the key)

i added a poll
im really intrested if there are people who are not suffering from any of these issues
who is to blame here HTC or SE?

THE GRIZZ said:
i added a poll
im really intrested if there are people who are not suffering from any of these issues
who is to blame here HTC or SE?
Click to expand...
Click to collapse
One of those people you are looking for here! I don't have any of those problems.
The only place where my phone is scratched is that little piece of battery cover near the mini usb. That is my fault though, cause I tend to use it at night/dark places and I can't hit the mini usb hole HAHAAHA .

None of these issues for me

How exactly are the percentages calculated?
If you add them together you get >100%

stormlv said:
How exactly are the percentages calculated?
If you add them together you get >100%
Click to expand...
Click to collapse
getting more than 100% is fine since you can make more than one selection (except for thoes who select choice 1 or 7)
seems that im unluckyier than the average x1 user as im suffering from 3 issues despite the good care i give

Other than scratches on the battery cover, which is kinda expected, it's in mint condition. Even after spending all day in my back pocket!

THE GRIZZ said:
did i miss another common problem?
Click to expand...
Click to collapse
the wired headset does not work properly.
when the headset is connected and one asweres an incoming call than the voice is recorded through the phone's mic not through the one in the headset.

Sent mine to customer service this week for a keyboard problem.
as soon as i have some more info i'll keep u posted.
i have it since last december and it's the only problem i ever had on it.

THE GRIZZ said:
btw the work around for the above issues
1-no solution, return to SE for replacement
2-also no real solution, even if you buy another overpriced $30 cover, it will also scratch too easily.
3- plug and unplug the 3.5mm jack(or stylus) several times untill the issue goes away.
4- press harder on the space bar especially on the right side of the bar
Click to expand...
Click to collapse
You can put a clear screen protector on it, just use the type that sticks not vacuums.

i suffer from battery cover & headphones issue
these numbers are quite disturbing to say the least. i would not be surprised if the above results wont cause the delayed release of the X2. about only %35 dont suffer from these flaws
other thoughts:
-most of the common problems are really minor issues or annoyances
-despite these problems the X1's built quality is not worse than other SE phones
-its a real shame that the X1 came with these annoyances considering how delayed it was.
-SE & HTC are to blame here.
-SE should provide a new battery cover (better built one) at no cost for those who ask for it at . as everybody seem to suffer from it

1. Two tiny cracks on headphone jack and near the volume button.
2. Scratched like most xperia covers.
3.
Lots of issues with 3. Both mics working if wired headset is connected. XPeria thinks it's headphones connected and not headset, so the button (to answer a call) doesn't work. I have to plug and unplug the jack during a call to make the button work.

if these results are indicative of all xperia users. then this is really really bad

im sure the back will be scratched for most people

anybody managed to get the keyboard to work better without the need of the too much required strength to push the buttons? i feel like i will eventually break the space bar

I got two unmentioneds:
- The photolight shines at a weird angle, not straight ahead, maybe because I used hTorch or maybe for some other reason
- I got a small area of the screen that doesn't register touches correctly; it's all distorted
Now I need to send X1 back but I have no backup phone. Anyone have any schemes for what to do when you are without the phone? Damn restocking fees make it tough to buy a new one then return it 29 days later!

I'm going to speculate about the battery cover. Since X1 has an all-metal (or significantly metal) construction, it may have had reception problems if it were made of a higher grade (or scratch proof) metal. So perhaps SE were forced into using the type of (easily scratched) metal that we have for our battery covers for reception purposes? Think about it...how many all-metal cell phones are there?
So I'm saying, it's either our scratchy metal cover or a plastic one...

Related

Wiki upgrade (by colossusuk s/n HT635) : we need your infos!

Hello ,
"colossusuk" has upgraded Wiki's problems page.
Please , if you read this topic , let us to be informed of all yuor tests with Tytn that is in your hands !
In particular :
1. Screen alignment issue
2. Wi-fi range : poor , not more that 8-10 meters from router
3. Keyboard sticking keys issue
4. Device "hot" during charghe or when using Wi-fi ?
5. Tytn's Case : is still with damned magnets ?
6. Freeze problems
7. Tytn is in your hands since ?
8. Battery has got a metal plate on the bottom ?
THANKSSSS. :lol:
I'm so popular!
Just kidding, anyway.
Right down to business, Ive only had the 635 since Tuesday, so here are my findings thus far:
1. Screen alignment has been fine, no problems on MY device yet. I carnt say for all of them, but my unit has had NO issues with the screen alignment.
2. Wifi range appears slightly less then my previous 632 model, but sliding the notch to the left so its in the middle solved this. (under power mode tab/wireless lan/settings menu)
3. Keyboard is 100% fine, infact I think its slightly better then the 632's keyboard. No sticking keys at all and there is a satisfying 'click' when you press down on the keys to type.
4. I carnt say I've noticed the device getting hot while charging, but I have noticed it gets warm with the WLAN turned on. Probably more power being drawn from the battery and also the WLAN chip being turned on that makes the device warm when being used?
5. Havent tested this yet. I'm still using the case that came with my 632 and havent noticed the screen changing when taking it out from the case - and I always put the phone in the case when on the move.
{EDIT: I can get the screen to change from landscape/portrait when holding the supplied case under the Vario II when the phone is half open}
6. Freeze problems? As in WM5 just freezes when using it ? nope not at all unless I load an app on it which causes it to crash.
7. Its been in my hands since this Tuesday the 19th.
8. The battery does NOT have any metal plates at the bottom nor anywhere else on it. The battery is white on the front and back with small bits of black plastic on the edges, with the white covering.
I have to say that the battery in this unit compared to the 632 model (at least to me) lasts alot longer - say 2 days longer or so with normal use. Its 1350mAh's btw.
Hope the above helps !!!
Thanks for your "mini review" !
If you have free time to spend here...please let us to be upgraded with your tests or impressions...or bugs (hoping for you to not find them).
Ah , what can you say about the stylus ? When you insert or remove it , have you find something different from your previous Tytn ? Many users had reported issues with stylus retention mechanism...Hoping Htc will modify it , one day.
Thanks for now...Enjoy your Tytn.

How would you test a used 8525?

I just won a slightly used unlocked 8525 on EBay. Since I won't have a warranty, it seems like a good idea to verify that the device is in full working order as quickly as possible.
Do any of you have tips on what you would do to fully (or almost fully) exersice an 8525?
Theres no menu like the nokias have to see if its ever been serviced but theres a few things i do when looking at pocket pc's although i've never purchased a used one because i haven't found one's which look that sound.
First thing i would do is look at its physical state. Scratches etc. which will show if it's been dropped or handled roughly.
Second i'd take off the batter cover and look at the screws to show if they've every been removed. You can tell this by either seeing small scratches on them. Also the I-Mate Jasjam screws are black so you can tell easily if a screws been in them.
Then i'd remove the battery and the sim card(if inserted) and see if theres a little felt/paper square. This should be white and changes color (to purple i believe) if it ever got wet or moist. Inspect the little bit of the circuit board thats visible under where the sim would go for imperfections.
Now I'd go back to physicl aspects. Look at the screen, if it has a screen protector thats marked up, remove it and inspect the LCD and see if itself has scratches, if there are scratches and they are small i'd suggest the pocketpctechs screen protector which covers up blemishes.
Press the bottons on the front and sides and see if they feel well (are they hard to press, do they got stuck etc.) Slide the device open a couple of times and see if its locks into place or not and if its rough/smooth to open/close.
When its open i'd go and press each button on the keyboard and see if any of them stick and look for things as you would with the other buttons.
Then turn on the device and test all the buttons, and the keyboard on a new notepad. See if the screen is aligned by opening a new note and draw a line from one corner to the opposite corner, make sure the line is under the pen. Align the screen and keep in mind when you did it and cross your fingers and hope it stays aligned. If it does have the SA issue, go to the wiki for a fix.
I guess thats all i can think of right now... hope it helps you in deciding whether you want to keep the device or not. Oh yah, also check if the memory slot works and inspect the Mini-Usb port, and the stylus silo (haven't heard of it becoming loose on the hermes yet)
Good luck and hopefully you got no problems with it and its a sound device. Enjoy it and welcome to the Xda-Devs!
Thanks fone_fanatic! Looks like some great advice that will help me make a checklist.
Having come from a Palm T3 + a Sony Ericsson T637, I'm long overdue for an upgrade and really excited about converging devices with the 8525.
dont forget to make a phone call bring your sim, sometimes people forget the obvious
WooHoo!
It tests out great. There were only two problems
1)a slight creaking in the top left corner - really more an annoyance than anything else
2)The phone was sold as unlocked but prompted me for the unlock code which the prevous owner did not know. This problem was easily overcome with the unlock solution posted on the Wiki.
Thanks for the testing tips as they help me feel far more secure in my purchase!
Now I just need to get used to the PocketPC OS (seems a little complicated coming from PalmOS). After I get the feel of the OS figured out, I will start trying to write some apps.
Hi creaking top left corner is actually fairly normal. The screw will be tight but it's not in the corner (see battery compartment). The screw passess through camera board and holds it slightly proud. If it really bugs you, you can remove back (a warranty voiding activity) a place a piece of papervas padding to take up slack - otherwise not a big issue.
Glad it's working fine
The voyage of discovery and frustration begins - enjoy
Mike
Enjoy your device. They really are the best PPC around.

Hermes White screen

I have read many threads and forums about the problem of the Hermes becoming white. The soft reset in this case does not help.
I found the explanation in my case and I am not able to fix it quickly, without opening the device to screw the connector.
The problem is only due to the temperature of the device. When the temp is to hot, the screen is white, in my case, it typically happens when it stays in my pocket et I moving too much throug the office ;-)
Solution, simply open the keyboard and gently blow in the thin area between the two parts of the device.. in my case, the screen comes back in 2-3 seconds.
Enjoy !
Eric
Hermes/Schaps 4.31/Orange CH
To be honest, I have this problem on my 838 (wizard) previously.
I have found someone (engineer who I need to pay) help me to check.
It is actually the connection cable between the keyboard and screen start breaking.
This makes the connection poor.
End up, my wizard cannot be repaired and I have borrow my freinds hermes to use in the mean time.
I suggest you pay special attention to it.
I suppecm that you blow it is actually helping the connection of that cable.
huh
are you guys serious in what you're talking about?
blow in between the two parts of the device when it's hot to get the connection of the cable back?
are you sure you are talking about a mobile phone and not about a compressor?
thanks for your feedback. I am convince that in my case, the gentle blow does not move the connecting cable.
Additionaly, the tipical symptom reported in various thread is that the soft reset does not help, while letting it apart for 15 minutes does help. It can confirm that the simple temperature idea is fine.
Again, it works for me, it can help others, and sorry for the others that won't find a solution with mine!
actually, i am neutal to this topic.
But just want to share my experience.
In my case, my cable is aging. Initially, it can help with slide the keyboard open and close.
End up the engineer told me that cannot be repaired deal to no parts. he examined it using a microsope watching the cable.
no need to take it too series.
It is a cable connection issue, it is caused by either dropping or opening and closing the device numerous times. It can be fixed the part cost around $20 kinda hard to find but can be found if you search enought. I can repair the device if your interested either pm me or you can contact me at
[email protected]
nate
when this happened to my hermes last August i found slightly unscrewing the two screws on the back of the screen fixed it & not had a problem since
didnt know what the white screen was 'till i got it right after the external volume crapped out, so tired of tinkering with hermes, going Kaiser
As a science experiment I have bought a number of hermes on ebay- it is a cable connection issue or worn cable in the 4 I have played with - all fixed by cleaning and reinstalling cable/connection or replacing the cable assembly. I cant say this is the only bug but 4 outy of 4 inducates a trend to me
John
Oh my gosh, topic starter, that is the same exact issue that I frequently have with my 8525. I eventually found out that if I leave it in direct sunlight, put it in my pocket for too long, or in anyway expose it to relative heat, then it would turn white.
That's a nice "fix" you have there hahah. As for me, I just let it cool down by placing it in a cool and shaded place, works like a charm after a few minutes.
Anyone with a WHITE screen MUST READ this!!!
To bring credit to what I say below, I haved had tinkering experience with electronics for the past 10 years, not to mention that I am currently a 3rd year electronics engineering student.
I currently have 4 hermes units.
When I first had the white screen prolem on my first hermes about a year ago (may be 8-10 months?) my research on the net revealed that the problem is apparently the connector on the button pad board (part number 50H000380-30M-A). After serious tinkering and tweaking I finally got the (extremely sensitive) connector connected up so that the white screen issue actually dissapeared. However, since the connection was so delicate and so sensitive, I had to fix it in place with a hot glue. Hot glue actually added some thickness to it; given that there isn't much tolerance between the top of the connector and the cover, I needed to scrape away some plastic without putting a hole in it so it can accommodate the extra thickness, this is also required for the sliding function to be smooth.
However, right now I have 4 hermes, and I am faced with the same issue. On two units I have the white screen problem. After some intuitive testing I have found that the problem is not with the flex cable, nor with the connector on the flex cable, nor the connector on the button pad board. The problem is with the actual button pad board itself, as it contains fair bit of circuitry on board.
This is how I came to the conclusion. Since the white screen can be fixed with sensitive alignment of the connecor on the board, I wondered if it will display anything with that D-pad (button pad board) disconnected. On trial, it didn't display anything on both a functional unit and a unit with a white screen issue. From this I made the assumtion that the LCD initialisation sequence is contained on the button pad board (part number 50H000380-30M-A).
Having made this assumption, I thought since the symptoms of having it disconnected on a functional unit is the same with a unit that has the white screen symptom, I wondered if it will fix the white screen problem if I changed over the button pad board. On trial, I found that the white screen problem was a thing of the past. So, I don't know what on the button pad board actually causes the white screen, but it is DEFINITELY the board it self and not the connector.
PS: I don't know the proper names of the components but by the button pad board I am talking about is the board that lies under the front buttons of the unit that has the call, end call, start, ok...etc buttons.
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
pcpc said:
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
Click to expand...
Click to collapse
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
uengin said:
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
Click to expand...
Click to collapse
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
pcpc said:
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
Click to expand...
Click to collapse
I doubt its a "loose" solder joint. It could be a dry joint. But then again you never know. However, the symptoms with the heating and cooling mentioned in the thread it could be one of the several devices on the button pad board failing due to heat.
As a general rule of thumb, definitely electronic devices of this calibre should be dealt with a level of care indeed.
nohanz said:
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
Click to expand...
Click to collapse
Same for me which seems software issue but how to solve it
I'm having white screen problem too. I highly doubt it has anything to do with a cable because:
1) I almost never use keyboard, aka don't slide open the phone
2) lately white screen often happens when I touch a screen.
3) several times white screen got fixed by holding the phone next to aircondition outlet.
4) white screen recently started at the same time I've noticed that the battery started dying, it doesn't last as long as before. Before this battery I had another one, similar, and also never had white screen while that battery was new.
To conclude all this, at least in my case is more likely it's a battery issue and/or overheat. Tomorrow I'll use the original battery (I've replaced it with 3k mAh 2 years ago) this should proof me right or wrong.
My white screen issues started after a waist-high drop onto concrete, accompanied by the D-Pad and the surrounding buttons not working. In order to get the white screen to go away and the buttons to work again, I have a simple 2-step process:
Put the Hermes to sleep
Press hard right above the D-Pad/below the screen
When I wake the device up, it works just fine!
Interesting Find......
I just noticed something about my white screens.
IF the poweron led does NOT turn on then I get white screen when turning on my hermes.
If the poweron led turns ON(lights up) when turning my phone on then it won't white screen on me.

Tips for buying a used universal

Hello! could people please share tips and things to remember when buying a used universal? I mean what are the things that you should do to check or find tell tale signs of defect, hardware, the firmware the os, I have already done a search in the forums and already know some, but there might be things that I have missed, so help would be very nice, I will be meeting the seller so I get to inspect the device up close so it would be nice to armed with the info how to inspect the device from how to check the bootload etc.
Thanks for the help and I hope that this helps others too
The Universal can be bought cheap at german eBay. Look for MDA PRO. You should be able to purchase one for around or less than 100 Euro.
Preferably look for the following signs:
1) Unmodded. Many users got the Universal within a contract from the operator, but did not use it much, because it is too big for them. Such Universals are normally in good condition. When advertised that it ships with an OS different than WM5, you know that the owner has been flashing it. I personally don't like that, because that means it belonged to a power user and must be more worn out.
2) Warranty stickers. Make sure the hinges have the warranty stickers inside. If they are missing, the device has been opened. You don't want to purchase one that has been opened.
3) Screen. Screen should be without scratches and should have had always a screen protector.
4) Speaker. The external speaker which is used for calls can break, as it is fitted with some kind of pogo pins. Make sure it is working.
If you get to test the device first, do as this:
- do a call (bring your SIM card)
- check WLAN and Bluetooth (bring a headphone and try it somewhere with WLAN activity)
- bring a SD card and see if it is read
- check for bad pixels
- play a song
- take a picture
- try the keyboard and touch screen
- try all the buttons
If everything works, that is the best you can check it for.
Of course it could break the next day, but it shouldn't.
Cheers,
vma
Great guide vma!
I´ll just add:
Take special care on the swivel piece (The one that gives Uni it´s great and unbeatable form factor: PDA - Micro Lap top)
take care of another thing when i bouted my universal after i used it for about 1 week the phone was hangs soo much the reason was in the memory crd .....so you must try a memory crd and play a small video on it about 10 minutes
The most important thing everyone forgot to mention is USB port. When looking for a device, see if the port moves in any way or wiggles in its opening. See if the device synchronises with AS, charges etc.
The fact the device had been flashed or opened wouldn't play a huge part for me if everything else works well and the body is in sound condition, e.g. the hinge is not loose, the screen rotates and closes properly, all keys are present and work, keyboard backlight works with and without sensor etc.
Speakers don't just break, as post No2 claims (POGO PINS??), but it is good to check that phone is capable of making/receiving calls, you can hear the other party and the other party can hear you, can play music and earphone plug is in working condition/attached properly
Not reading SD or SIM card is a biggie, dim screen, lost touch sensitivity, scratched or damaged digitizer, worn out buttons - all obvious signs. You can open the back, remove the battery and SIM card and check for a small white blotting paper sticker covering the small mainboard pins under the SIM card, any change in color towards pink - do not buy.
@enigma1nz:
Shame on me, I did indeed forget the USB port!!! You should of course check both: charging and Active Sync connection. A broken USB connector is a mayor issue and hard to solder without proper equipment.
Regarding the speaker: I am speaking out of experience, as one faild on me. The speaker is like a small button and it has two contact plates. They are not pogo pins, but act like them. The speaker will be pressed by the case against two contact points on the PCB. What happens is that apparently some car-holders do too much pressure on the sides of the Universal casing, causing the speaker contacts to bend back and forth everytime the phone is placed or removed from the holder. After a few months the contact gets worse and worse until one of both plates brake off. Because they are so tiny, it is impossible to repair the speaker - believe me, I have tried. I ended up buying a new speaker cell at eBay.
Cheers,
vma
vma said:
@enigma1nz:
Shame on me, I did indeed forget the USB port!!! You should of course check both: charging and Active Sync connection. A broken USB connector is a mayor issue and hard to solder without proper equipment.
Regarding the speaker: I am speaking out of experience, as one faild on me. The speaker is like a small button and it has two contact plates. They are not pogo pins, but act like them. The speaker will be pressed by the case against two contact points on the PCB. What happens is that apparently some car-holders do too much pressure on the sides of the Universal casing, causing the speaker contacts to bend back and forth everytime the phone is placed or removed from the holder. After a few months the contact gets worse and worse until one of both plates brake off. Because they are so tiny, it is impossible to repair the speaker - believe me, I have tried. I ended up buying a new speaker cell at eBay.
Cheers,
vma
Click to expand...
Click to collapse
And believe me, I repair devices for a living. Thanks for the run-through, although I could give you the same. It happened to you, doesn't mean it happens often or it is a fault in design. I could give you a list of design faults in quite a few models of expensive cellphones on the market today, the mentioned speakers are not one of them.
I appreciate, the help people! any more inputs? I am happy that all the previous posts were, about how to inspect the device upfront and some other useful tips what to check other inputs will be highly appreciated
Battery can be also considered. Some are sold with good batery some with dead battery. It is not so expensive, but costs something. In general if battery shows less than 50% and devidce still works (even under load) that is a good sign.
Also as for the touch screen - the best test is to open note taker and try to paint something. The painted line must exactly follow the stylus movement if it jumps somewhere, then the touch sensitive layer is bad. I bouht such UNI on eBay (was described as perfect working order), had to replace the digitizer myself.
I do prefer buying not working UNI's on Ebay with good display. Once I bought not booting one - mtty job fixed that. Other time I bouht one where the display was still off - the flex cable popped out from connector. Etc....
Thanks for all the advice people! now, please welcome me to the HTC universal family, (well actually, I have a Dopod 900 but what the heck all are the same right?) your inputs had been essential, for me to get my new baby without any hitches I hope that nothing manifests after the one week assurance the seller gave me
Special thanks to enigma1nz for all the patience and help provided to me I asked her a lot of questions in the pm's but she answered in full detail
Now I have my own device so I will be flashing away, I hope without any problems. Again my thanks to the community hopefully there are more inputs for others who are thinking of buying their 2nd hand universal via meet ups
Excellent news! Congratulations!!! And welcome to the Uni family, of course. As you can see, we are one friendly bunch, all help and support will always be available. Have fun
Damn, I was hoping to do a very good Marlon Brando Godfather impersonation with 'Welcome to the family'
LOL
You started in the right direction!
to midnightsights : welcome
orb3000 said:
LOL
You started in the right direction!
Click to expand...
Click to collapse
No, sweetie, the right direction would be an Orb3000 impersonation and 'Welcome to the forums', but I was worried, being Orb2000, hehe, that I simply won't be able to compete with a more updated version
enigma1nz said:
No, sweetie, the right direction would be an Orb3000 impersonation and 'Welcome to the forums', but I was worried, being Orb2000, hehe, that I simply won't be able to compete with a more updated version
Click to expand...
Click to collapse
LOL.........
enigma1nz said:
No, sweetie, the right direction would be an Orb3000 impersonation and 'Welcome to the forums', but I was worried, being Orb2000, hehe, that I simply won't be able to compete with a more updated version
Click to expand...
Click to collapse
Thanks dear, you´re nice
you´ll be Orb4000!!!
Cheers and have a nice weekend,

[Q] [ help ] external speaker not working

received my dell venue pro late may 2011
i'm currently stationed in the Philippines so I had my unlocked Dell Venue Pro 16g shipped to me by a friend.
it is now June 12 and i've had the phone for less than a month. yesterday the external speaker stopped working out of no where. it was working fine earlier.
the internal speaker works fine. i can make phone calls hear perfectly. i can also insert a headset and all the application sounds work fine such as Zune
my problem is the external speaker. regardless of what volume it is on [ 0 - 30 ] there is no sound coming out
OS VERSION : 7.0.7392.0
My problem is I am stationed in the Philippines and Dell has the worst Customer Service. the last time I had a problem using my credit card JUST to order the phone and I spent over $100 USD just on international calls.
I can't imagine what it's going to cost me to talk to another customer service rep or even safely ship this back to dell and receive a new phone.
If anyone can help me with a solution. please. please do so.
I had a similar problem before I received my replacement. Try removing the battery cover and pressing down on the back in the large area above the speakers. If it's a short (like mine was), pressing down might restore the connection to the speakers and give you sound. Load up the Zune hub and try playing a song to test it.
i also had a problem like this. i restored the conection by pressing down hard just below and on the space bar on the keyboard.
ok. this is weird but the two methods actually worked. i tried both. the sound came back.
what in the world caused this problem in the first place?
i appreciate the replies. thank you very much to the both of you.
I have this problem too, I dropped the phone in its otterbox case at a significant height. I did what you guys said and I heard a clicking sound when I pressed the the area below the space bar. Sound was restored, but I noticed when I took off the otterbox case the phone loses sound unless I press hard.
The sound disappears when there is no pressure on the back of the phone, so when the battery cover is removed this problem is most noticeable. Now I would send this in for warranty, but I am in Canada and I had the phone shipped to a relative in Seattle, I doubt Dell will let me warraty this in Canada.
To save my self the long drive and hassle with dealing with Dell I would rather find a better solution. Im guessing the area where the speaker connects is loose. Is it possible if the screws came loose in that back area? Would loosening them and tightening them work. Or is something else wrong? Is there perhaps a tear down instruction manual for this phone? Can I fix it myself? Otherwise I have to leave the phone in its case for its whole life and I'd rather not do that...
Big thanks to the two helpful posts. Clicked thanks button twice for that
Anyhow, just wanted to mention that mine came loose just from plugging in and out the USB charger. The car charger has a springy cable and might be the culprit as I tag on it.
Which version did you get? Pcs or aws. Pldt uses pcs, right? My company has an office in manila and we were thinking about sending a few dvp out there.
Sent from my Venue Pro using XDA Windows Phone 7 App
I was having the same problem and tried the solution mentioned (pressing down hard) and it also restored the sound! I think this is a sign of a poor build quality.
I too was having the same issue. I had been without sound for the last week and only today, without doing anything in particular, the sound came back. I am not sure for how long though! I was going to hard reset the phone this weekend to see if it was the Mango update that caused the problem (it only happened after the update). I guess I will wait it out and see.
My DVP has the similar problem after 10 days. Actually it is not completely soundless. But the volume is too low to hear 10cm away from my ear. It may not be hardware failure. The problem is I lost my backup point at 7392 and I am in China. Any one can help me to restore to 7392?
leonardli said:
My DVP has the similar problem after 10 days. Actually it is not completely soundless. But the volume is too low to hear 10cm away from my ear. It may not be hardware failure. The problem is I lost my backup point at 7392 and I am in China. Any one can help me to restore to 7392?
Click to expand...
Click to collapse
You are out of luck...Backups are device specific
MJCS said:
You are out of luck...Backups are device specific
Click to expand...
Click to collapse
Sounds my DVP is dead. Getting it back to Dell may be the only solution. I am thinking of buying a second-hand palm pre while the DVP away from me.
Hi,
I'd like to thanks for the solution of pressing below the space bar. It worked for me. Strange problem... Thanks !!!
edmichel said:
Hi,I'd like to thanks for the solution of pressing below the space bar. It worked for me. Strange problem... Thanks !!!
Click to expand...
Click to collapse
a less physical solution is simply blow air into the microUSB port. keep doing it and the speaker will come back. if you have compressed air, a brief shot would do.
pressing corner helped me too, not sure for how long
Had a similar problem. If you tear down the DVP as if you are replacing the screen
Once you get the two halves separated, remove the keyboard. Below the keyboard is the "speaker" it has two small progs if memory serves if you take a small screwdriver and pry them up and reassemble all will work well .
The "pressing" solution (if it works) effectively bends the back of the cover and forces the contact.
I will try to post a teardown of the DVP with screen replacement (ALL THE WAY.. current video on Youtube stops before you have to replace the screen itself.. as it assumes you have the more complete part (with is no longer available, only the glass is now)
cdgoin said:
Had a similar problem. If you tear down the DVP as if you are replacing the screen
Once you get the two halves separated, remove the keyboard. Below the keyboard is the "speaker" it has two small progs if memory serves if you take a small screwdriver and pry them up and reassemble all will work well .
The "pressing" solution (if it works) effectively bends the back of the cover and forces the contact.
I will try to post a teardown of the DVP with screen replacement (ALL THE WAY.. current video on Youtube stops before you have to replace the screen itself.. as it assumes you have the more complete part (with is no longer available, only the glass is now)
Click to expand...
Click to collapse
You might not want to pry up the speaker pins too hard though as they're spring loaded but has a small clip stopper that restrains the pin from over bending the wrong way. If you get it pass the clip, you have to make sure to put the pin back into the loop clip. It'll be more clear when you have it in front of you.
I usually just clean the contacts (pins and board side) with a screw driver/sandpaper and it'll be all good.
And a teardown will always be awesome cdgoin :good: Peeps might want to seal the LCD to the glass part with a little glue gun glue too to avoid dust getting into the screen. I find sealing the top ear piece part does the trick (bottom part helps too).
This is a strange solution but works!
Shoot2ill said:
I had a similar problem before I received my replacement. Try removing the battery cover and pressing down on the back in the large area above the speakers. If it's a short (like mine was), pressing down might restore the connection to the speakers and give you sound. Load up the Zune hub and try playing a song to test it.
Click to expand...
Click to collapse
This worked with my Samsung Galaxy S (Mark I) too!
Thank you. After being without sound for months and wondering if I messed up the OS or needed a hardware fix ($$$) - this worked.

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