i remember reading that alot of people having problems with their hard keyboard on their xperia, alot of us experience after a couple months or usage the space button does not work to well either you have to press down really hard or use only certain spot on the space keyboard.
My solution...please do at your own RISK....i use a xacto knive or hobby knive whatever you want to call it...carefully run it through the keyboard...i then remove the battery and sim and use a duster canister and blow into the gaps...try to lift the keys you have issue with slightly and blow some air into there too...basically i just clean the keyboard.
hope this help
where did you find out that this is a known problem as my phone has a problem with the space button as in its cracked
i have contacted my network and they said if its not a part of the warrenty or they believe it was my fault i would have to pay for the repair
however and sony ericsson i had before had a simular known problem where the buttons kept cracking so i was able to get a replacment free of charge
it would be a great help if you could post a link and/or let me know where you got the information from so i could try and get a replacment phone or it repaired (I am suprised with me x1 though I recieved mine when vodafone uk first released them and haven't had to replace it and i have had very little problems)
i am having the same problem with space bar..
why not get replacement instead of voiding warranty?
there was a thread a couple weeks back and many people report that they have to press down alot harder on their space bar or the right side of the space bar doesnt work....its not voided the warranty or anything you are not opening up the phone just cleaning it so the button would work again...and theres no crack on my xperia...i believe that is another problem with xperia havin cracks in certain area of the phone.
Ok well I will just go into my local vodafone shop soon and hope they will provide me with a replacement
I am not very good with what to say
When I contacted then on the phone I was told that if they thought it was my fault i would have to pay for the repair
One thing that has annoyed me is since the update a few weeks ago (the R2 one i think it is) I have had to hard reset my x1 quite often and when trying to remove programs they are still there
SE SUPPORT IS NOT GOOD !
sorry.. i am really fed up with them..
jtoyz2 said:
there was a thread a couple weeks back and many people report that they have to press down alot harder on their space bar or the right side of the space bar doesnt work....its not voided the warranty or anything you are not opening up the phone just cleaning it so the button would work again...and theres no crack on my xperia...i believe that is another problem with xperia havin cracks in certain area of the phone.
Click to expand...
Click to collapse
I am experiencing the exact problem that you describe, the keyboard space bar on the left side is perfect, but on the right side it has a fault. The button still works but has no feedback or click from the right side of the button, it also creaks a bit from the surrounding panel when I press the button.
I have had my phone only a few days, but I got it from eBay, so I cannot return it. Do I still have a manufactures warrantee? Or do I need to provide proof of purchase?
Has any one else go this problem? Has it been reported as a common problem by Sony Ericsson, so it can be fixed under manufactures warrantee?
Else does the solution at top of this thread work?
im not sure about warranty if you bought it off ebay thats just like buying from the flea market, you get something for a deal but its as is no warranty usually...
im not asking any of you guys to void the warranty im just clean the xperia take out the battery and use a air canister to blow off the dust inside the xperia and clean in between the buttons you have trouble with thats all...
this works for me so i just wanted to past it along to you guys hopefully it works for you as well.
cheers
X1 Spacekey problem
My X1's space key has also developed a problem. Not only do I have to press the keyboard harder than usual but sometimes it puts a period "." instead of a space. I would like to clean it out but I'm afraid that I might break the space key
Got the same problem and mine got extra 'n' key problem.
Had the same problem, keyboard sensitivity issues. Sent it down to SE and they replaced the keyboard within 2 days. Now it's working fine.
i have noticed a sensitivity issue with the space bar but it weirdly only started happening when i upgraded to R3. Since then the space bar acts erratic and instead of one space it adds three or four with a single press.
lower the sensivity in settings
my problem is that space is not reacting well AGAIN...allready had it replaced once
Related
My touch screen has been getting out of alignment quite often. 3 or 4 times a day. I'll go to use it after leaving it on standby, and the touch screen alignment will be off by a half centimeter or more. its making very difficult to use. Sometimes very difficult to even get to the settings screen to realign it. I'm using a screen protector and to use my fingers instead of the stylus often. could have of this be having an affect? or does anyone have any idea whats goign on? thank you for any help you can give me.
Dan
I had a similar problem as well. Its kinda scary. Do you think its a software error? or could it be hardware *gulp*
I had this problem with some devices I issued out at work. I put screen protectors on them, and all kind of weirdness happened, and the screen getting out of alignment was one of them. I removed the screen protectors, and the problem went away.
Wizard platform has often that claim from many users. I'm not sure if working without screen protector is suitable for you and don't know it will help. In my case it did not.
The problem of kJAMs is related to the screens HTC used on this version. Unfortunately there is not software remedy. Some users attempted to change their devices under guarantee. Some are telling newer ROMs make the error less frequently.
You may also use "fire button + messaging button" combination as a shortcut to screen alignment page if you must live with this. Better than nothing ?!
fixed my qtek 9100
Well my wizard used to go out of alignment a lot. But I basically ruined it when I stuck it in my golf bag one day and let it get partially crushed while half-open...
The screen started to flicker a lot (in addition to not registering touch inputs). after a week it was unusable except by me since I knew where to push to get it to work.
Anyways, I gave up and asked around Hong Kong for people who can fix these PDAs. I found a store that offered to bring it to a specialist (no name given) for $380 hkd (~$50USD). Figured I had nothing to lose.
It actually works almost like new now. The slider is tighter, and the screen doesn't go out of alignment at all. I'd almost say its perfect except the "specialist" "broke" my volume slider when fixing it. Its not major so I decided against taking it back to the store for further repairs (3 month warranty on their work). But it took 3-4 days for them to fix.
I figure someone with the screwdrivers and stuff can probably fix your problem. But I didn't have the guts to try it myself...
Four things you can do to help
1. After time dust etc... gets under the rim of the screen and adds to the misalignment problem. Get a piece of paper and put the corner under the rim and get all the dirt out.
2. Sometimes software causes the misalignment - in my case it was using vjtoggletoday - so check or your software particular ones that change your today screen e.g. wisbar etc...
3. You could do a hard reset and try device in factory state for a while to see if it is a software or hard ware problem
4. Update to the latest rom.
Thanks for your help guys. Even though i didn't like your answers. I tried cleaning dust from under the border of the screen. It worked well for now. but it hasn't been more than 12 hours. I hope it continues. If i cant get it to stop i might have to sell my phone on ebay. they seem to go for only 50 dollars less on ebay than i payed for it in the first place. I hate to ask this question. but what could i replace this phone wiht that wont have this problem. and has windows? Basically what would you suggest as a replacement. And not the TytTn because i dont think i'll be able to afford that one.
Thank you.
lets hope that i dont have to fish dust out of my phone every day.
Hi, going through the emails on this list was indeed very useful. I bought an iMate JASJAM in January 2007 and it started giving me a weird problem with the screen.
The phone was working perfectly OK till Mid Feb when I started noticing that any application I opened (including phone or contacts) got closed automatically within a second. I observed carefully and saw that the 'X' on the top left corner of the screen was probably getting clicked on its own. I suspected it is most probably a screen problem and took it to the iMate service center. They promptly replaced the screen in 2 days.
It worked fine for 15 days before I am seeing the problem again. Could someone help me please. I am seriously dependent on email through my phone for my work. Would appreciate any sort of guidance, even if it seems obvious.
My JASJAM is 647XX s/n based
Thanks a ton,
Aditya Deshoande
If indeed the X is getting phantom taps, this is not a screen problem as such. In other words, you could replace the screen time and again and it would recur. The issue is that the screen gets pressre/pressed by the bezel around the screen. The screen is rather stupidly sensitive to touches even below the bezel. Pressure can arise from a slight twist in bezel, from heat expansion and from dust trapped between bezel and screen. You might try the "business card solution" - though it is not guaranteed.
I would also take a backup and do a hard reset. Try the problem apps without restoring the backup. This will identify whether it's software or the SA related problem.
f the problem is still there, I would demand a replacement not a fix, because if something is out of line it's not going to be fixed by swapping screens.
Mike
Thank you
Mike,
Thank you for posting a reply so quickly. I suspected it is not just a screen alignment issue the moment it appeared again. None of the fixes mentioned for the SA issue work. I just wanted to check if anyone has any suggestions to try something. There are no applications installed by me and I have tried hard reset. In fact the crosshair in the align screen application keeps moving without me touching the screen.
The problem is that this problem makes the phone useless because I cannot open the dialer. We need to be extremely careful of what iMate and HTC seem to be shipping out. This is a damn expensive phone to have such problems.
I will request for a replacement but would not be surprised if I am refused and told that it will be repaired since it is warranty.
Let us see if I need to drag them to consumer forum. I will, if the need arises.
Regards
Adi
Good luck Adi - I hope it works out. Yes that jumping around of the cross hairs does prove there is pressure being put on somewhere. Indeed HTC did appear to have largely resolved the SA and SA related problems - but I'm still seeing quite a few.
Cheers
Mike
Heats up during charging
Hi Mike,
Perhaps the problem is compounded by the fact that it really heats up if you charge the phone while it is still in the cover. The one with a belt clip that comes in the box
My screen does not respond to any taps anymore. Which in a way is good because I am at least able to call as well as send/receive emails.
Regards
Adi
Same problem here!
So my Hermes, which just got replaced by Cingular after the "red light..not charging problem" (Thanks for the pointers on that Mike!). But my new unit is also having phantom clicks on the x or in landscape the Start menu kept getting clicks. And I too got the moving crosshairs during screen alignment setup. Now the whole screen is whacked, not repsonding to any clicks.
Cingular are sending out another unit. I love my hermes, but seriously getting worried about the reliability of these units. I really can;t be without my unti working for too long, I'm stcuk having to go back to my SE P900 (with a flaky battery) or my SE S700 which sux.
It is a worry and very frustrating. However, when you get a good one it is well worth it. A hassle I know, but some folks here say they've been through 3/4 before being happy. This is the secret I think, put up with no physical defect and get an immediate replacement. Use a cheap mobile while you wait for the replacement. Most of the 'pain' comes from trying this and that and the other to get the device working and perhaps 6 out of ten times you fail. Use the warranty without hesitation. There ARE good ones out there!
My thought for today!!
Mike
I search the forums and couldn't find any info
My screen is havin g issues where it seems as though something is constantly tapping on the top right conner.
In Portrait:
as soon as I open an it is immiediatly closed.
Landscape:
The start menu flips out and opens and closes as if you were tapping on it as fast as humanly possible.
Anyone see this?
Its really pisses me of because this is my 3rd replacement Hermes and its only 4 days old!!!!!
mikechannon is generally the total guru on this stuff, His website is a good place to look as he might have mentioned it.
I dont see anything on screens
Looks like I'll have to send this one back too
Some much BS this my third hermes since I got the damn thing in february
Same thing happened to me with my 8525, I sent it back to Cingular and they replaced the unit. Mike, suggested taking the unit apart and putting it back together (Which worked for some folks having this issue), but as I was still under warranty I sent mine back.
I dealt with this for a few days and it drove me crazy. I hope you get this sorted out.
Sorry to hear you are having this problem!
Same for me but mine started once I upgraded to WM6 and is even there after downgrading to WM5. My replacement comes in next week.
Programmes Close / Start menu Appears
spicer said:
I search the forums and couldn't find any info
My screen is havin g issues where it seems as though something is constantly tapping on the top right conner.
In Portrait:
as soon as I open an it is immiediatly closed.
Landscape:
The start menu flips out and opens and closes as if you were tapping on it as fast as humanly possible.
Anyone see this?
Its really pisses me of because this is my 3rd replacement Hermes and its only 4 days old!!!!!
Click to expand...
Click to collapse
I'm sorry to say this is not good news and has come up quite a few times previously.
Commonly, though not always this starts after the device has been on for a while and heat has built up, putting pressure on the top right corner. In portrait, programmes will minimize/close as it presses the "X", and in landscape the start Menu will appear.
You can try the Screen Alignment fixes - business card slid atround under the bezel to relieve and pressure/clear out any dust etc but this is not guaranteed to work.
Below I have copied some of the previous links, but my advice - get a warranty replacement and if you are forced into getting a repair job then thouroughly test the device using heat generating applications (Wifi) etc to be sure it's really fixed.
http://forum.xda-developers.com/showthread.php?t=295095
http://forum.xda-developers.com/showthread.php?p=1212165
http://forum.xda-developers.com/showthread.php?p=1182252
Mike
Does anyone Know which serial numbers are good phones
HI
I have a v1605 with serial HT648.
I am currently having this problem and i am thinking of getting a replacement.
I have read in some threads that this problem was mainly in units with SN 630 and below yet i have also read one guy with serial 647 having similar problem.
Has anyone figured out what is the "Safe" serial number - or can people who do not have any of this problem post their serial number.
Ken
I had this exact same problem with my v1605. Took it back to the Vodafone shop I got it from and they sent it back to HTC for repair. I ended up getting a replacement phone back and haven't had any issues with it.
Yup i think that is what i will end up doing - i am just worried that replacement will also be faulty - i hope not.
Ken
ken481 said:
Yup i think that is what i will end up doing - i am just worried that replacement will also be faulty - i hope not.
Ken
Click to expand...
Click to collapse
As I have stated in several other posts get a replacement (as you say) not a repair if possible. I would not worry too much - although we see these cases reported here they are in reality only a tiny fraction of the number of hermes around.
Mike
Sound like the same problem I have, the start menu flickers on and off like crazy. Pressing the start button stops it, but just briefly.
Keyboard input often stops working.
I think my warranty has run out, anywhere I can get it fixed for cheap? Anything I could attempt myself?
After 4 months of flawless work, the lower part of the screen (a strip several millimeters from the edge) suddenly stopped responding properly!
E.g., all buttons in this area (including launcher/phone/+ on home screen) either don't work at all, or sometimes activate after a while when strongly pressed with the thumb (orientation doesn't matter).
Just two hours before they responded fine to the index finger.
Also, I've noticed that when I "multi-touch" the lower line in a file browser with two fingers, it works nice! Buttons are too small for that, however
I first tried to restore backup, but it didn't help, of course.
Has anybody had the same problem?? I guess it's a warranty case ...
I would agree, it's probably a hardware problem that you'll have to bring your phone in for service to get fixed.
I'm having that same problem my self, but just now and then. What helped with me is that I press the upper left corner of the phone with my other hand and then the lower part works fine, so i think i should get a new digitizer or its just loose connector.
im having the same problem , i have put up with it for the past few weeks and its driving me nuts now. today i did a factory reset which made no difference , i called htc who didnt sound a bit suprised by my phone call it gets picked up tomorrow morning to go for repair so the question is ... is this a common fault? and how the hell am i gonna cope without my hero in my pocket ?
Yeah happened to mine last week, a few have had the same issue where it's just the launcher bit not responding. Although the good news is that I'm getting it back tomorrow though so it's good times!
I had the same problem with my touchscreen (after a month or so!)
Mine got picked up thursday by HTC and I just checked the tracking site and they just recieved it.
I wonder how long it's going to take
Visited their service center last week.
They've immediately replaced my screen with a new one without any ado. Now everything works as before!
BUT a friend of mine who bought his Hero in January is having similar problems now...
It is a common problem according to HTC.
Mine was repaired in just 10 days.
Same problem here, did htc said anything about this problem? is it a common fault?
thank you
I said it in the post above yours.
ah yes, right, thank you
mach2005 said:
It is a common problem according to HTC.
Click to expand...
Click to collapse
If they acknowledge it officially, couldn't you provide a link please?
i gave mine last week to repair, they returned to me unfixed. on the paper stated that they only updated the software, what a dumb this htc guys. need to go back and tell them again the same story. im wasting my time only for this. wtf
I recently had this problem. The 3 buttons at the bottom of the screen wouldn't respond, took it into T-Mobile who said I'd have it back within about 7 to 10 days... 3 weeks later I got a text saying I could collect my phone...
On the paper sheet it says they've replaced the lens.. Which I can see they have as before I had a miniscule hairline scratch near the top.
They also mention a software update (1.0.0.A6288)
Either way it works nicely now.
I've recently experienced the same issue - the lower part of the screen, the one where the LauncherPro icons usually are stopped responding to touch. If I press really hard it works sometimes, but it's pretty annoying. I didn't sit on the phone or drop it recently, it just stopped working all of a sudden.
Is there anything I can do, as the phone is out of warranty ?
HTC South Africa gave me a new hero after I took mine in for the 3rd time. Hardware problem. Very happy with their service.
i have this exact same problem, is the only solution to send to htc? >_> Cuz my warranty's out already unfortunately... i flashed my hero to CyanogenMod 7 and it seems to have helped, but still not completely responsive... I also have a problem where at times i completely lose control of my touch screen where the spots i touch seem to respond to opposite sides of the screen... anyone else?
Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.
^ wtf do u mean?... are u just being a gimp...
VillainRocks said:
Remove battery, Remove sim card. put a dryer on the htc logo for about 40 mins. put the phone under a heavy object. Let it dry for about 15 mins and your fixed.
Click to expand...
Click to collapse
i am having the same problem and i badly need to solve it please could u tell me that what do you exactly mean by put a dryer on the htc logo
thanks
Hey,
So I noticed a problem with my phone that there's a section right accross the top of the screen that is not reponsive to touch, it's probly about a 1/4 inch or so and don't care what I do seems to solve it. I kinda noticed it from day one before I rooted and put on CyanMod ROM on it but since I never put any games as such on there before cause it would slow it down some I hardly ever had to touch that section of the screen for it to bother or stand out to me. Now I'm rooted and all and put some games on and notice it big time.
So I was wondering if there is something some of the development people here can do to fix it via software or something instead of me having to send it for repair? I called HTC about it and they said I can send it in but it would be for repair (charged) rather than warranty because I've unlocked the bootloader.
What do you more experienced people think? Maybe for some strange reason the touch screen area on my phone was enterred wrong or something so it covers a smaller area and so could just be written to cover the proper area size? Just thinking but I have no clue how that stuff works. I have no other issue with the screen like what I read others complaining about, everything else lines up fine and works fine just this... Any help appreciated!
Is the screen firmly fixed at the top? Does it click at all when you press it?
SC
Seems so, I checked all that but am nervous to try pushing any harder on it to be honest, no clicks
Edit: Even tried pressing that side of the screen outside the touch area and as close to the as possible, still no response and no clicks
The only reason I ask is that someone had an issue like that and used a hair dryer to warm it up and secure it...
Just a thought.. granted a wrong one :/
SC
Was their's unresponsive in the upper part as well or just clicking? I have hot air soldering tools for doing BGA repairs on xbox360's, PS3's and even an iPhone just Friday I repaired. If something like that would work sure have better tools for it than a hair dryer but wouldn't want to do damage anymore than what is already done to make repair costs higher.