Database Users

Problems with data connection

Once setting up Wifi, I cannot make my data connection work.
I know it is set up and working properly because Weather and Stock Tabs are updating fine, but all other programs cannot use data connectioin (e.g. error response in Opera, Mail, etc)
I have set up in Connection according to Internet and Company (not sure how this is called in English) but it does not work.
Does anyone have similar problems? And how do i fix this?

can we have some more info?
What happens if you turn the phone connection off in comms manager, but leave the wifi connection on?
What error are you getting?
Is your wifi router set to block any particular type of traffic?

With wifi it works fine, just my 3g data connection does not work.
i have tried numerous settings, changed, deleted, softresetted. nothing can make my HD connect through 3G
H(sdpa) and E(dge) symbols appear next to connection strength which signalizes it is connected after i switch data connection on. but whatever program i try to connect, all give me errors. i assume they keep trying to connect with either wifi or something else.
there were some times where i could update stocks and weather tab, but at same time opera, msn, google maps, etc. all gave me connection errors (could not connect etc.)
sometimes it appears when i delete an entry, it re-appears again. maybe i have to do hard-reset if there is no solution at all.

Get your network to send you a config text with the settings. Also have they activated hsdpa for your account?

sure i tried that all. also tested other prepaid cards (vodafone, o2), with all of them the problem appears to be the same. they all work on my old phone, just not on HD.
im afraid only a hardreset will help.

what happens if you turn wifi off via comms manager (making sure phone connection is still turned on)
does it update weather / stock then?
PS which mobile company are you with, and in what country?

I have a similar problem.
But in my case it often helps to disconnect the 3G connection and reconnect. In most cases Opera can then load the desired page.
Network is O2 Germany.

How I solved Wifi problem

Lately I have been reading many post related to Wifi problems in the HD. I had the same. Even I was very near my router I couldn't connect to the net and the signal was very weak.
So I entered my router configuration and I found a solution.
Before, for security options I had: WPA-PSK [TKIP] then I changed to WPA2-PSK [AES] (of course you also have to change your HD connection configuratoin), and now it works great¡¡¡¡
Now I have all the bars for the signal and I can connect very easily.
Hope it works for other people

I have a similar WiFi connectivity problem, but after reading of the poor service provided by most vendors and HTC itself, I will try to gather some more experience with the problem before I contact HTC or my vendor, and hopefully find a solution. Bellow is my experience so far:
I own an HTC Touch HD since January and have a similar problem, only it surfaced last week. Before I had only used the WiFi connectivity briefly. The problems started after I installed an AP on my house expressively for the new PDA. The node is fully open and set to B/G/N protocols.
After a couple days of medium (couple hours per day) use the WiFi connection suddenly quit, the device would try to connect (the top bar showing the WiFi connection animation continuously) and after a few moments gave up with a dialog box stating the current network settings were wrong (even thou they worked fine a few hours earlier).
I tried several hot and cold resets, but only solved the problem after flashing a new ROM; even then the same symptoms reappeared after a couple of days of regular use. Again no re-setting would cure the problem, and now not even flashing the ROM again would work. Nonetheless, some hours latter the WiFi would connect perfectly with the same nodes it refused to before, and in very short time.
I have witnessed this cycle twice and have yet not been able to find a trigger for it, but will keep my eyes open for any tell tale signs, and post any findings here.

I could add to the above mentioned problems.
i got a new hd just few days back.
The wifi worked great. But now it doesnt.
I have disabled wifi, so can start it whenever i require.
I click on wifi button to enable it.
Then open opera, try any website.
it will open fine.
For instance say my email at gmail.com
Now after that if i try to open anysites or even continue with my mail, it shows error saying connection not available.
One of the workaround is to go back to toggele wifi off and switched it on.
Not sure if anyone faces a similar issue.

I's been about a week since my last post and I have already witnessed a couple of cycles of WiFi connecting perfectly and then not connecting at all.
No matter the settings I try after it decides not to connect, it won't. Even to nodes it had connected perfectly and fast jus minutes before.
I thought re-flashing might help but so far has proven ineffective. Once I thought some part of the non-volitile memory was causing the problem since after I cleared the memory I could connect for a while.
Any thoughts anyone?

Same problems here.
For the last hour I have been reading 10ths of threads here concerning WiFi problems.
My HD's WiFi worked fine on my home and outside for about 2 months. Now it doesn't. It reports connection, but no program can use the internet. At best, it seems to be able to exchange some Kbytes the for just a few seconds after a connection is established. Then nothing. Connected but unusable.
Tried everything Internet/My Work/My ISP, WAP enabled/disabled, soft/hard reset, everything.
When connected through ActiveSync everything works fine, all programs see internet.
Has anybody taken their HD to the service? Has any HTC service worldwide identified the problem as hardware and solved it by replacing something?

miskasp said:
Lately I have been reading many post related to Wifi problems in the HD. I had the same. Even I was very near my router I couldn't connect to the net and the signal was very weak.
So I entered my router configuration and I found a solution.
Before, for security options I had: WPA-PSK [TKIP] then I changed to WPA2-PSK [AES] (of course you also have to change your HD connection configuratoin), and now it works great¡¡¡¡
Now I have all the bars for the signal and I can connect very easily.
Hope it works for other people
Click to expand...
Click to collapse
I have just encountered a similar problem, but already used wpa/wpa2 with aes. Have tried a hard reset with no joy. My old HTC Touch has no probs connecting via wifi nor does my laptop so I would surmise that the prob is with the HD and not the router.
I am going to try flashing with the latest version of Duttys 6.1 rom and see what gives.
Edit: Tried flashing with new rom with no success. Take a look at this post.
http://forum.xda-developers.com/showpost.php?p=3769339&postcount=7
There are a couple of files to download but i only used the second ie this one.
http://forum.xda-developers.com/showpost.php?p=1363759&postcount=2
Now no problems and can connect via wifi no probs, ip address assigned by dhcp.

Try to go into WiFi settings and move the power slider to max performance. I need to do it here to access my router. This happened also with my HTC TyTN II, with any recent radio firmware. The original WM 6.0 ROM and it's radio work fine in low power mode, but the new ones appear connected but are always at 1 Mbps and there's no traffic until you move the slider to performance mode.

You go into WiFi settings and you configure manual IP and DNS so as router.
DNS is important.
Whit manual configuration, Wifi work always.
(sorry for my english)

Dubh Llas said:
There are a couple of files to download but i only used the second ie this one.
http://forum.xda-developers.com/showpost.php?p=1363759&postcount=2
Now no problems and can connect via wifi no probs, ip address assigned by dhcp.
Click to expand...
Click to collapse
Yeah, but what if I 'm not Orange-UK (let alone UK) ?
vcespon said:
Try to go into WiFi settings and move the power slider to max performance.
Click to expand...
Click to collapse
1st thing I did. Problem still there.
campotino said:
You go into WiFi settings and you configure manual IP and DNS so as router.
DNS is important.
Whit manual configuration, Wifi work always.
Click to expand...
Click to collapse
This is not a solution. I didn 't buy the device to be able to connect to my home WiFi only. What about public hotspots? Or hotels? Or whatever outside your home?

Can't connect to WiFi using Touch HD

Hi everyone.
First off, I know there are a million and one other threads.. believe me.. I have searched!
Basically my phone won't connect to my network. It was working fine earlier today. I've tried changing all the security settings in my router (turning off encryption for example). I've tried soft resetting and hard resetting the phone.
Nothing seems to be working. It finds the network fine, but it just says 'Connecting' then goes to 'Available' but it won't use the wifi connection.
Any ideas?
Thanks!

Have you tried connecting your device using a friends wifi router to see if this connect you

Nope. I forgot to add that I will try connecting to work's WiFi tomorrow!
Anything to try in the mean time?

Try these:
1) disable frame bursting
2) disable big packets and other methods of wifi speeding
3) force 11b
4) use WPA-PSK TKIP only
5) check if you have MAC or other access filtering
than let us know

miland said:
Try these:
1) disable frame bursting
2) disable big packets and other methods of wifi speeding
3) force 11b
4) use WPA-PSK TKIP only
5) check if you have MAC or other access filtering
than let us know
Click to expand...
Click to collapse
1) Can't see any settings under my router.
2) Tried disabling gnitro (Belkin router), no difference.
3) No difference
4) Already on that.
5) Turned off.
It's so odd. Works fine with an N95.
I don't think it's anything to do with my router because like I said it worked fine earlier on in the day then suddenly stopped. The router settings hadn't changed.
Edit: I've tried turning the router security off altogether also. I really don't feel it's an issue with my router.

Tested the phone at work. It works fine.. so I don't have a clue why it's not working at home? Surely the router can't be incompatible with the phone.. especially considering it worked at one point.

Very weird! I got fed up with my router so decided to restore the factory defaults and start from scratch.. worked straight away! So I restored the settings back to exactly how they were before (using a backup file I made).. and it worked!
Just posting incase it happens to anyone else anyway.

AltF4me said:
Very weird! I got fed up with my router so decided to restore the factory defaults and start from scratch.. worked straight away! So I restored the settings back to exactly how they were before (using a backup file I made).. and it worked!
Just posting incase it happens to anyone else anyway.
Click to expand...
Click to collapse
Maybe uve tried this already but could be the fact that your home internet access point is listed as Work rather than internet, used to have an issue with mine cause of that.

I also have this problem.
Reset did not help.
Listed as internet or work did not help in both cases.
Real weird!!

I've got the same problem, all of a sudden my hd won't connect to my router.
I can connect to open networks (wi-fi hotspots etc) so i know the wifi in the phone is working ok and my partners diamond can connect ok to my router, so the router is obviously ok.
Have reset the router as well and haven't changed any settings on the phone.
Don't understand!!!!

as other users point out within other threads, it seems that Blackstone has a problem connecting to wifi networks when WPA Authentification is enabled
try to disable it. it worked for me and soem other guys
good luck!

I could connect to my router fine using my laptop.. but I still had to reset my router to the factory settings before it worked again on my Touch HD.. then I could enable WPA and everything back again. So try that!

i thought i had a similiar problem, mine wouldnt connect to wifi, kept switching itself off. figured this is normal when its connected to usb. unplug usb and it turns back on!

I own an HTC Touch HD since January and have a similar problem, only it surfaced last week. Before I had only used the WiFi connectivity briefly. The problems started after I installed an AP on my house expressively for the new PDA. The node is fully open and set to B/G/N protocols.
After a couple days of medium (couple hours per day) use the WiFi connection suddenly quit, the device would try to connect (the top bar showing the WiFi connection animation continuously) and after a few moments gave up with a dialog box stating the current network settings were wrong (even thou they worked fine a few hours earlier).
I tried several hot and cold resets, but only solved the problem after flashing a new ROM; even then the same symptoms reappeared after a couple of days of regular use. Again no re-setting would cure the problem, and now not even flashing the ROM again would work. Nonetheless, some hours latter the WiFi would connect perfectly with the same nodes it refused to before, and in very short time.
I have witnessed this cycle twice and have yet not been able to find a trigger for it, but will keep my eyes open for any tell tale signs, and post any findings here.

Hi
I used to have problem using any secure wireless connection. Then I realized that you need a personal certificate to use secure wireless networks. It uses certificate to encrypt connection between access point. I have access to a windows certificate server so I created a personal certificate with private key and import it to my mobile. Now I can login to any secure wireless network.

A solution has been posted for data connection problems. Can be found here
This may help, may not. Let me know

Fallen Spartan said:
A solution has been posted for data connection problems. Can be found here
This may help, may not. Let me know
Click to expand...
Click to collapse
That solution doesn't seem to work for this problem.
Resetting the router does seem to work.
I don't get why resetting the router works.... other devices can still connect no problems before resetting, so it only seems to be aproblem with the hd.
It also sux when you are using a public router with this problem that you can't reset.

Connecting to Belkin router
Guys, I had the same problem as well. HTC touch HD used to connect to the router fine but after installing an update/upgrade it would pick the signal from the router but would not connect. (I was using WEP authentication at this time)
SOLUTION:
Go to belkin router configuration on the web.
Under security change the Securtiy Mode to WPA/WPA2-Personal(PSK)
Change authentication to WPA-PSK
Select Encryption to TKIP and enter your password.
GO to your HTC touch HD's WiFi setting and turn Wifi ON. Select your home network SSID and edit it using the information you used on the router i.e. WPA-PSK ; TKIP, enter your key/password and click next, next and finish.
Worked for me....hope it helps.

WIFI not connecting
That truly is extremly nasty.
I have the same issue - wifi found, correct password (WEP, WPA all settings) but no successful connection.
Took an old HTC 3xxx - runs immediately.
I can not reset the router - there are too many users, they will kill me then.
So I installed an Access point (Sparklan WX 7800A) to play with.
Notebooks (HP, MSI and ASUS) have successful internet access, also the old HTC 3xxx.
But still the HTC HD does not connect.
Tried "WIFI Monster" - shows the wifi, but does not connect.
(But it deletes all wifi entries easily - so you can set them up new)
Tried with NO security/password: same issue.
WEP, WPA (all kinds): no connection
There must be something to be changed in the registry - but I have no idea what & where.
Or is the wifi that useless ?????
Maybe someone can help
Ciao
Mike

I had the same problem. But the problem stopped when i connect my htc HD to my laptop and used activesync to connect to internet. After i disconnected it, open wifi and... works ok!!

Wi-Fi connectivity issues

I am experiencing a couple of annoying issues with my new HTC HD2. Most of which seems to have coincided with my old O2 number being ported over to T-Mobile. Prior to this I had a temporary number and all settings seemed to work ok (although frankly I cannot recall to be sure). Once the number was ported everything went a bit mental, I could not connect to any internet app via Wi-Fi and various searches boiled this down to an erroneous proxy server setting which once removed resolved my problem. I also had an email issue which I partially resolved by deleting my account and setting it up again from scratch. The two issues I am now left with are a bit odd.
When connected via Wi-Fi neither ie6 nor email will connect - it seems to be that neither of these applications will fallback to wi-fi if there is no mobile coverage/connectivity. To clarify, I have deliberately turned my phone radio off to test it purely with wi-fi - with both apps I get the "cannot connect" message where it prompts me to check that mobile service is available and I am not in flight mode etc. So clearly it is not willing to use wi-fi even though it is connected and I can use Opera with no issues - this does not seem to impact any other application. I wonder if there is a registry issue that is stopping them from using wifi.
I can get round this temporarily if I go into settings>all settings>connections>connections>advanced>select networks and then change "programs that automatically connect to the Internet should connect using:" from "T-mobile Internet" to "My Work Network" however this only reverses the issue i.e. they then work with wi-fi but not on mobile internet (with the added issue that all other internet apps will no longer working on mobile internet) - so this is hardly a satisfactory resolution.
I have had a bash with various other settings but nothing seems to work - has anyone else experienced this issue?

is the option "the internet"available? that would make the app use whatever connection is available to the phone.
as far as the number being ported starting this I'd be tempted to backup and hard reset.let the phone pick up the sim with the new settings from fresh.

Thanks for the prompt response. I have checked other options and whilst there are others none of them are configured. The fact that other applications happily work under either wifi or mobile internet would seem to imply it is just these applications that are being a bit obtuse rather than any of the connectivity settings.
I guess I may have to hard reset - although I am not convinced that the SIM would govern connectivity settings of microsoft applications.

Just noticed QuickGPS does the same thing i.e. will only connect through mobile internet - it complains it cannot connect if I try through wi-fi only.

bl**dy hell - Google Maps does not work now either!!!!!!!!!

lol, one problem breeding others, it's a "feature" hehe.

Ok i'll shut up now.............did a hard reset and all seems good for the moment at least. Frankly I clearly should have bowed to your better judgement LOL

sometimes its the best first thing to try. once you have done a few they only take 20 30 minutes, you can spend hours with network problems.

[Q]gmail and market app not working on wifi

Hey guys, I am facing a weird problem after updating an OTA released yesterday by HTC (2.2.1). My gmail app and market app is not working when on wifi. It works perfectly on Mobile data connection though (EDGE). I get a no connection error in gmail and network error in market app.
I have done the following but to no avail.
1. Soft reset and boot into safe mode.
2. Uninstalled task killer app.
3. Deleted all data for these apps and updated the gmail app and setup the account again.
I have not tried the hard reset as yet. Can anyone help me out please? TIA

Thats not good at all. Is your handset branded?

Hey Andy,
Thanks for replying although your reply does make me nervous :s. I am from India and we only get unbranded sets here. So to answer your question it is a unlocked unbranded phone running stock firmware.
By the way after I posted the question I did get these two apps working once for sometime but since then it's the same problem. I am starting to wonder whether it has to do something with the wifi although all the remaining apps are working fine and dandy.

Is the wifi access point owned by you? You could try turning it off and on again, that may help.

Have tried that. It is my home network that I am connecting to using a linksys wireless router.
UPDATE - I connected my phone using internet pass through i.e. sharing the internet through PC via the data cable and I still get the same error which leads me to believe some setting on the router provided by my ISP is causing this. Although what I fail to understand is that it was working fine till yesterday and nothing have been changed in the router setup recently.

Hmm... that's odd. Did your ISP supply your router? My ISP pushed a firmware update to my router about 8 months ago that broke pretty much everything wireless.
Is it just Gmail & Market that don't work over wifi? Does your browser and other apps work?

Yes indeed, my ISP provides a router which is then connected to my wireless router. The strange thing is everything else is pretty much working including gtalk.

If your router supports DMZ and you know how to set it up, you could try putting your DHD's IP into the DMZ to eliminate the possibility of your routers inbuilt firewall blocking Market & GMail.

Maybe a DNS problem? Ensure you have good ones... You can always test Google ones 8.8.8.8 and/or 8.8.4.4

Thanks for showing interest guys. I for some strange reason cannot access my router settings page. I will figure that out but the stranger things are happening with my apps. After a bit of tinkering I have found a behavior which stumps me.
These are the steps I follow:
1. Sign out from gtalk.
2. Go to manage applications and clear cache and data for gmail, market, download manager, Google backup transport, google partner setup and google services framework.
3. Restart phone.
After this my gmail app starts working on wifi but talk does not start anymore and market also throws an error before even accepting the terms. I uncheck and check the background data services and I am back to square one i.e. gmail stops syncing saying no connection, gtalk works as usual and market starts giving connection error (after accepting terms).
I seriously think now there's a serious flaw in the software and not something to do with my router settings.
Sorry for the long post. Thanks for reading.

Simillar problem appeared for me in Locations. I couldn't list country maps for preload on wifi without 3G. After turned on 3G, it listed the maps - turn off - and i could download with wifi.