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Hello to you all!
My problem began when I accidently dropped my Magician from a height of about 4 feet. Now it is having somekind of alignment problem. I cannot figure out the actual problem. No Matter where I click on the screen, it takes action on the extreme left side of the screen, for example if i click on the sound icon, it opens the start menu.
By any chance if anyone of you have experienced similar problem and got a solution, please be kind to share it with me. Experts I really need your help, in my country this thing cannot be repaired or replaced as no I-mate service is available. I'm on this forum with great hopes.
God Bless you all.
Please say something.!!
castiwo said:
Please say something.!!
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Click to collapse
Never heard of this before, but did you try a hard-reset ? seems to me that might be your only chance....
yess! hard resetted a couple of times now I cannot even pass through the screen alignment window that asks to tap on 5 different locations.
it definitely needs repair..you can try contacting www.expansys.com but you'll have to ship the item off to them for repair
Thank You O2Mini_Noob for your kind reply.
This Jam wasn't even bought from Expansys. But I'll still try asking them. In the mean time, can you people tell me if I can try repairing it myself? I'm quite familiar with the electronic devices.
I have had this same problem with an old ipaq 3760. Sometimes it would align after calibration but always went back to way off. After hard reset the only way to proceed was pressing the navigation button because the screen was so far off. I had acciedntally thrown it about 4 metres when it slid out of its case. It did not stop working then, but six months later I dropped it about 20cm on its edge and it went.
I took it in for repairs (I had paid an extra $200 for more waranty) and nobody could find the fault. In the end they told me it was repaired but the one I got back was new with a different serial number.
I do not think there is a solution to your problem. Once the screen goes its not worth fixing. I have a friend with a similar problem on a toshiba. It now registers a random screen tap every 2 -3 seconds making it uselless.
Sorry, I know its a really nice phone.
Expansys use PocketPCTechs as their PDA upgrade/repair centre which is the best repair centre for any PDAs. I guess to repair the O2 mini yourself, you must at least have a service manual. Try this link
http://www.ppcsg.com/index.php?showtopic=52417&hl=open+o2+mini
Anyone here experiencing the same problem? At first I thought that was normal, but at some point the touch screen worked while the slider was open and I was really happy with it but now, it no longer works what gives?
am i the only one experiencing this? do you think a ROM upgrade can fix this?
Sometimes (very rarely) the screen doesnt come on and I have to reset, but nothing like you descrived, sorry...
aw! i guess i have an isolated case. thanks twolf!
it's a screen cable problem. just fix it
last week, i had the same proplem. So i sent it to the guarantee service. They replaced the cable, which is connecting the screen with mainboard.
too bad my phone doesn't come with warranty. thanks for the info guys
my phone has the same problem,and I had used many roms, and all of them have the same problem.
my screen isen't working when the keybord is closed,
aneybody have the same problem??
problem
yes i do have the same problem ... my htc niki100 was not working when slide closed ... but when i open it works fine .... sometimes when slide open also it is not working i mean the touch screen ... i removed all parts of my htc niki and i take a look at that but all was fine and i dont know what was the probelm... i think htc failure model is niki... really pissd off guys due to this niki ... if any came to know how to make work that ... just post it and for u i am thankuful..
it is hardware problem. sent my device to service center and they changed the board for free since it is still under warranty. they said it was wear and tear. so it is only matter of time before the new board suffers from wearing out again. unless stop using the sliding keyboard, but tat's the main selling point touch dual is built for =\
how much is the cable $$ connecting the lcd to the boarD?
my niki is out of warranty............can any mobile phone repair shop fix it ?
yawn said:
it is hardware problem. sent my device to service center and they changed the board for free since it is still under warranty. they said it was wear and tear. so it is only matter of time before the new board suffers from wearing out again. unless stop using the sliding keyboard, but tat's the main selling point touch dual is built for =\
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Click to collapse
If you google around you'll see this is quite a common complaint with the Touch Dual. There seems to be a certain flaw with the screen and cable which was never addressed. I had the exact same problem & eventually sent the phone back to HTC to be fixed.
Be warned though - HTC would not fix my phone eventhough it was still under warranty. They said the problem was due to User Mis-Use. My ass it was. I argued it out with them but in the end I just paid the UK£60 to get it fixed - robbing bastards!
You all seem to think it's a hardware issue, and I'm experiencing the same issue, but only under Windows Mobile (I've tried both 6.1 and 6.5 - all sorts of various roms). Android on the other hand, works fine. :/
EDIT:
Well now it's working on Windows too. After I ran Android... SO GIVE THAT A SHOT I GUESS. o.o
Hi
I've got the same problem it's starting to piss me off.. :[email protected]
1) screen doesn't work when slider is opened
2) screen doesn't work at all at times but works again after ....??? xx hours or so.
My warranty has ended, any tips?
Upgraded Windows Mobile to official WM6.1 from HTC.com website.
DrOni(on) said:
You all seem to think it's a hardware issue, and I'm experiencing the same issue, but only under Windows Mobile (I've tried both 6.1 and 6.5 - all sorts of various roms). Android on the other hand, works fine. :/
EDIT:
Well now it's working on Windows too. After I ran Android... SO GIVE THAT A SHOT I GUESS. o.o
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Click to collapse
i came in here to say the same thing.. weird. works fine in android.............
another thing worth noting is that if you keep a finger on the screen while sliding it seems to work everytime
My Niki has the same problem, when slide is open i cannot use the "send" button on the touch screen - so i have to close the slide, to send a SMS.
I bought a HTC Snap now, so my NIKI just lies in the drawer...
Sad, i like the Screen resolution and Rom software on the Niki better than the HTC Snap.
At http://www.ppctechs.com/HTC-Nike_1047/repairs.htm you can buy a HTC Nike ToolKit with special screwdrivers, maybe the cable just needs to be aligned properly, or fixed in a socket...
Has anyone tried to fix it themselves?
guys,
I had the same problem. In fact, my touch screen was totally not working at all. Some threat recon it's loosen cable so i opened my touch dual and tighten the lcd flex cable. It worked after that, but not working when slide is open. I've just changed the flex cable myself and it's working fine now. hope this help.
xiufoong said:
guys,
I had the same problem. In fact, my touch screen was totally not working at all. Some threat recon it's loosen cable so i opened my touch dual and tighten the lcd flex cable. It worked after that, but not working when slide is open. I've just changed the flex cable myself and it's working fine now. hope this help.
Click to expand...
Click to collapse
could you guide me how to fix it? I'm having this problem as well.
Do you have any kind of link as to how to open the niki, screws, cable, where to look etc...?
thanks!
The warranty for my HD is gone and I would probably need to change the touch screen digitizer myself, found these on ebay for ~60€, but does anyone know how to change them? Again, any help would be appreciated!
Originally:
HTC Touch HD, it has been a wonderful phone until now. I have encountered a wierd problem with the touchscreen.
First the touchscreen stopped working completely, after awhile it suddenly started working, at first it recognized some bits and pieces but now it recognizes every touch as normal, except..
It is very inaccurate and the "sum of inaccurity" seems to change depending on where I push the screen, the screen alignment option in settings does not fix this.
I recorded two videos to show this problem better:
http://www.youtube.com/watch?v=Xd1vjiHr2QU
http://www.youtube.com/watch?v=TynTTFIQJv8
Any help would be appreciated on how to fix this!
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
spzero said:
looks broken id return under warrenty did it get any knocks / drops? do you have insurance?~
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Click to collapse
I have handled it with great care so no big knocks or drops. Ill contact the store about the warranty. Just wondered if theres a way how to simply fix this.
Just noticed, the screen works normally sometimes for one touch, then it goes back to the inaccurate **** :/
Im now guessing that some cable could be loose or something like that?
Have u tried recalibrating the screen? I can't remember exactly where I found it, but its in programs or settings somewhere.
Viba said:
...the screen alignment option in settings does not fix this...
Click to expand...
Click to collapse
Yes I have..
Anyway I RMA'd it now. Hope I get a new one
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
Seems a little unfair if they don't seeing as the HD is purely touch screen!
SomethingWicked said:
I can tell you from previous experience, HTC does NOT warranty touch screens. You mentioned "a store", so I hope they help you, because HTC will not. >sigh<
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Click to collapse
Hmmh, well the store probably sends it to some service center here in Finland that fixes HTC phones.
Indeed sounds very stupid if the warranty doesnt cover the touchscreen.
Perhaps my HD suffered from something else than a broken touchscreen, eg. mainboard or a chip that controls the touch screen. Who knows I'm just hoping it "passes" the warranty :|
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
drabisan said:
I have dismantle my HD to see if there's any way to change only the screen (it's broken)
There's no way, as far as I saw. You have to replace LCD, tourch screen and screen. It's one piece and there's no way easy way to open it without break it.
You can find all of them for about 200E.
Click to expand...
Click to collapse
So there's no way I could replace only this?
http://global.ebay.com/Original_Digitizer_Touch_Screen_For_HTC_Touch_HD/310124432320/item
Another sad story // hopefully with a good ending
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well.
All of a sudden, I started having problems with the touch screen of the Touch HD. I started noticing that whenever I touched the Touchflo buttons, the phone vibrated. Soon I came to realize the if I touched in some spot, the phone recognized that I was touching lower, to the point that it could not recognize touches in the taskbar, for instance.
The united has 2 or 3 months max. It had some falls before and I do not really know who (or which one) was the culprit.
Tried this as fix: re-alignment, hardresets, Official ROM upgrade. Then I started reading and understanding that the problem was probably the digitizer ("nice to meet you").
I live in Brazil and the Touch HD is not expected be released here any time soon. So the few HTC service centers do not know how to fix it and do not have parts for it. And also, I bought mine from an auction site by some user who bought it abroad, with no warranty whatsoever. I am left alone in this.
I was very frustrated and eager to get my device running again. So I started looking for a new digitizer and also the tools to open my phone. The digitizer (just the digitizer, not the LCD screen) I ordered from an ebay shop in Hong Kong on Monday and is expected to still arrive sometime in this century (IF Brazilian port authorities do not mess up). The tools arrived yesterday.
I downloaded the service manual and said to myself, let's see if the digitizer problem is maybe due to a loose flat cable. Got to work and carefully disassembled the device as per the service manual. (I have to say that, although I try to be carefull, I always scratch, bend or mess something up when I do jobs like these. So I was afraid of cracking some plastic or worse and actually did some.)
Up to where the service manual show, it went incredibly very well. But that's the problem. The service manual guides you to disassemble the unit up to the point where you are with the bezel, LCD and digitizer in one piece.
But hey! I saw zillions of internet shops selling the bezel (actually, the hole housing, but with no LCD), the digitizer or other parts separately! What is going on?
So I started trying to unmount the bezel, LCD and digitizer. Tried several things. It got really late. I was impactient. So I tried splitting the digitizer from the LCD, by inserting a hard plastic aluminium tip between the digitizer and the housing. A very thin plastic kind of tape came out (at lest part of it). So I tried doing it more. No success. And then I put a very thin screwdriver between then (just enough to get an ulgy bent it the plastic housing).
When I had played enough with that puzzle, I gave up and began mounting everything back. The good part is that I was able to get everything back and the phone is working. Well, except for the digitizer.
First thing I did was to kidnap the wife's Nokia E71 I bought her last month and she is not using yet (she couldn't learn to use yet; well, she hasn't even tried it), because I have to have mobile access to my emails.
And I really started now to consider other alternatives. Will some user like me EVER be able to change just the digitizer? Is it even possible? If it is, I would like to give it at least another shot.
But I am also afraid that it could be another part which is in failure. I just don't want to spend more $$$$ in this. It would be better to buy another phone (and maybe not a complete touchscreen - gosh, I miss my Tytn II). I so regret being a gadget freak and not waiting a release in my country.
Shoud I send my phone abroad for a service center repair? My sister lives in Dubai and she may be able to help.
Should I give up my unit and seel the used parts in ebay?
Hope to hear your suggestions. Thanks anyway.
Viba said:
Well... Had Hard-SPL on my touch hd and duttys 1.7 rom, so the warranty is gone
Didn't know they were so picky about it, they said it would cost 605€ to repair the screen. So now I should probably start looking for a screen digitizer on ebay and some help on how to change it... Already downloaded the service manual, but there was nothing on how to change the digitizer, could anyone here show me some light to this? Thanks.
Click to expand...
Click to collapse
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Rafael K said:
I kinda have the same problem as Viba and others. Sorry for the looong post. But decided to describe in more details my experience up to now, and hope you can help as well...
Click to expand...
Click to collapse
Nice to know I'm not alone with this problem
Sucks that the digitizer couldn't be removed separately, would help alot if someone knew how to do this, if even possible..
crashDebug said:
before doing this what about removing hspl and reflashing back a stock rom
change shop and you might, and i say MIGHT, be lucky
much better than screwing up the machine
Click to expand...
Click to collapse
I have already tried with 3 custom roms and 2 original SPL:s with two original roms.
The Finnish law allows me to get my HD replaced if I could prove that the custom rom didn't brake the digitizer. Already sent some emails to the local repairstation for HTC phones here in Finland, lets see...
I run a repair center (US). I have not gotten curious enough to take mine apart, but if someone has a dead one to experiment with, PM me.
Broken digitizer glass
I have the same problem with the digitizer glass being broken. I have had the back off the phone and stripped it back as far as I dare, but the service manual just doesn't tell you how to replace the digitizer and glass only. Checked out youtube where there are many videos with instructions on how to replace the screens and digitizers on lots of different phones as well as the iphone, just nothing on the Blackstone yet.
Any one else found a solution or decent instructions?
Today I disassembled my HD too, found a loose screen wire but nothing else. Even when I attached it properly the screen didn't work.
Has anyone found out how to change the digitizer?
some info
Hello,
I am also have HTC Touch HD, and I am also thinking about replacement of touch screen and housing because of scratches. Here instruction in Russian
http://www.pdacenter.ru/razborka/htc-touch-hd/
step 24 is not shown on the picture, but there is mentioned that in order to replace screen you should push it forward from back side of the screen; also mentioned that screen is fixed with double sided tape (probably it is fixed to the touch screen)
Also, did you try to use any polish to remove minor scratches on the touch screen? HTC Touch HS has resistive screen and probably may be polished (in contrast to capacitive touch screen that has some coating).
All the best
Also, about this problem see
http://forum.xda-developers.com/showthread.php?p=3911326
You guys should be smarter! If you want to warranty exchange it, flash the normal SPL again and flash a stock rom!
2 weeks ago, my HD suffered a problem where it would randomly reboot. Eventually it would not power up at all. I have just received my phone back from HTC repair centre, and after 2 hours of use..... guess what ...... same problem is happening again. According to the repair sheet, the main board was replaced - but obviously not the cause of the fault. I've been without the phone for over a week now and i rely on it for work.
I was contsantly tracking the progress on line, and the repair took less than an hour, with probably 2 hours of testing.....
Anyone else had similar issues? Should i push for a new phone rather than repair, as it seems they can't even get this right.......
ardsar said:
According to the repair sheet, the main board was replaced
Click to expand...
Click to collapse
i dont buy that. it would be cheaper to just give you a new one. they probably noticed a faulty connection and tried to fix it.
when this sort of thing hapens, you should allways try to get a new one.
write an e-mail complaining to the htc headquarters, maybe someone will hear you.
gretz
Business requires backups
ardsar said:
I've been without the phone for over a week now and i rely on it for work.
Click to expand...
Click to collapse
Consider keeping a backup phone for these issues: when I bought the Touch Pro I kept my Tilt, and damned glad I did.
After changing motherboard, it should be a new machine internally.
The same symptom should not occur unless it is software problem.
Did you try using it without installing extra programmes?
Did you install any special program afterwards??
If yes, you should do a trial run after each installation.
am thinking along this line too... is it a bad program?
The only app that was installed was lumos to control the backlight, however no one else has reported isues with this killing the device.
To me it sounds like the power module is at fault, causing stress on the main board. They fixed what was damaged but not the cause. Surely the device should have been power soaked before returning.
lumos is ok on mine..
zuadao said:
i dont buy that. it would be cheaper to just give you a new one. they probably noticed a faulty connection and tried to fix it.
when this sort of thing hapens, you should allways try to get a new one.
write an e-mail complaining to the htc headquarters, maybe someone will hear you.
gretz
Click to expand...
Click to collapse
The phone came back with a new IMEA number, so they did replace the main board.
pretty tricky problem imo .. fancy not fixed even with change of mainboard
Well after contacting HTC again, they want me to send the phone back - this time with the battery. Can't really see how the battery can kill the device, unless it is trying too pull to much current during charging? Surely there must be a protection circuit to gaurd against this..........
Does anyone have an email address for HTC - other than the "automated response" ones which reply with useless comments?
Guys,
I have an HTC 4350 that I absolutely love.
I upgraded it a while ago, and decided to pimp it a little.
A bought a new case/housing and it worked perfectly for 3 months.
Now, something happened to the screen (my wife is the one using it now), and it goes on and off.
It really depends on how I hold the keyboard and the rest of the phone for the screen to work correctly.
(http://www.youtube.com/watch?v=BAfMP25ad6c)
Unfortunately, I have tried several cellphone techs in here (Costa Rica), and no one knows how to repair it.
Where can I send? or who can I send it to?
I'm willing to mail it to the US. It's just that I love so much that phone that I'd do as much as this to fix it (besides, it's my backup phone).
I've tried to google options, but by reading random webpages it's hard to know where to send it.
Thanks in advance,
Dan from Costa Rica
Possibly loose wire ? Did you just replace the case or did you take some other things apart ? Are you any good doing repair yourself ? I replaced the screen and hardware buttons on my Wing for about $50.00 US. A repair site wanted $100.00 just to do the screen. You'll drop a few hundred if you send it out. Possibly get one off ebay to use for parts. Just Google it and you should pull up some sites to send in for repairs.
Good Luck.