Database Users

Recall battery

Hey all,
Anyone get a replacement battery from dynapack. They said it was because the old battery was overheating.

Battery Recall
T-mobile sent me not one, but 4 replacement batteries

Blubowtie said:
T-mobile sent me not one, but 4 replacement batteries
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: O lol nice...

nothing yet for me.

I got one about 2 weeks ago

i got another battery but the battery i already was using is the same one t-mobile sent me

Yep, I got the recall notice sitting here too. I had my Wing back in June of 2007 and I noticed that it would get pretty hot at times. I blamed the Chicago weather of course.
I only received 1 new battery, even though I have a spare Dynapack that T-Mobile also sent me.

got mine yesterday

i was just wondering where you live. I live in Houston, TX and i've yet to recieve mine

No battery for me, I had to buy my own off of ebay because my dynapack overheated so bad it expanded and popped the back cover off. The one I bought was a celxpert.

Does this battery recall apply only to "old" Wing?
I got my wing like 3 weeks ago. Does this mean it has the "replaced" battery?
How to tell if I am affected by this recall or not?
Thanks!

The recall wa for Dynapac units. They are being replaced by Celxpert units. A few bad batches had escaped through the system and they had to recall all of the Dynapacs.

Is there a way to "ask" for this? My friend (and neighbor) received his.. but have yet to see one at my door.

momentarylapseofreason said:
Is there a way to "ask" for this? My friend (and neighbor) received his.. but have yet to see one at my door.
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I'd like to know this too... i've been searching all over and haven't been able to find anything.
I bought mine off ebay with a Dynapack battery so i'm definitely not getting one "automatically", i'd like to know if there is some sort of request form to fill.
Thanks.

momentarylapseofreason said:
Is there a way to "ask" for this? My friend (and neighbor) received his.. but have yet to see one at my door.
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I read about the recall about 6 weeks ago, so i called and they said they will be sending it out to all T-mobile Wings- and was supposed to expect it end of april.
Last week i called, and they said they have no idea or indication of a recall! There was nothing wrong with the batteries.
then they said that they are only sending it out to "Some" that have the defective battery- so i asked how they know which is defective or not- they said that when people call in and ask or tell them of the defect. So i asked do they want to know of the defect before or after it blows up in my pocket- she said that there was a heating issue in some of the batteries and they dont blow up <which then contradicts her statement of "no recall/no bad batteries">
So eventually i got her to send me one since i got my Wing in Oct and its not holding a good charge at all.
so ask, but be ready to get the run around. im thinking of bloging or brining up this issue of the recall that never was

"Free" Extended Battery Offer from T-Moe...

If anyone hasn't heard yet or hasn't visited allshadow.com recently, starting on Monday you can call T-Mobile and get a free extended battery with the proper back cover to fit your Shadow.
Some people have been having problems with getting T-Mobile reps to order it for them and most others hasn't had any problems, such as myself. There are a couple threads over at allshadow.com if you would like to read up more on this. Stay Cool ppl. Later....

i ordered mine already its free with ground shiping

Hey,
Ordered the new HTC extended battery on Monday at 2 PM and got it Thursday 11 AM. Talk about fast ground shipping.
I kind of don't like the fact that it's impossible to lock the battery in place without the cover. But who really cares, it's free, and gives me more POWER!!! (Battery Life).
Thanks T-Mobile, now can we get a discounted Shadow 2? I wish

I actually got mine yesterday, everything free! It's alright and not as bulky as i thought, and will definately help improve battery life.

Called and ordered mine on Monday and got it Wednesday. In fact, I got two - one for each color. I don't know why...
Kermit Woodall
Managing Editor
GadgetNutz.com

First time I called everything seemed to go smoothly, the rep went through the script telling me I would get a extended battery and new battery cover, confirmed color, asked what type of shipping and so on. 3 days later I got a regular battery - a little dissapointed. Called back and went the the steps again, rep told me not to worry about sending back the battery I just received, I am tempted to anyway since I will more than likely never use it. 3 days later I received the extended battery with the new cover. Other than the size, I am very happy with the battery. I FINALLY went through an entire day without the battery almost dying. On a normal day my old battery would get down to about 10% remaining by 10pm, this extended battery was at about 60% remaining last night. Awesome.

Supertrooper said:
If anyone hasn't heard yet or hasn't visited allshadow.com recently, starting on Monday you can call T-Mobile and get a free extended battery with the proper back cover to fit your Shadow.
Some people have been having problems with getting T-Mobile reps to order it for them and most others hasn't had any problems, such as myself. There are a couple threads over at allshadow.com if you would like to read up more on this. Stay Cool ppl. Later....
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WFT?! I dont get it. I called on friday and the rep on the phone told me that they dont carry a bigger battery.

Call back and ask for the smartphone\handheld support dept and then tell them you are calling for the "extended battery replacement program".

Worked great
Thanks for the post!

just got mine like 2 days ago!!
very fast shipping!
the battery is great! been using the music player all day and the WEB!!!
battery bars barely turned yellow!
get this while you can!!!

battery offer
does anyone know if this offer is still valid,icalled and said i need to take my phone to one of their stores and try my battery in their phones ,is this the norm or what ?
txs honda

Battery size?
How much larger is the battery?
does anyone know if this offer is still valid,icalled and said i need to take my phone to one of their stores and try my battery in their phones ,is this the norm or what ?
txs honda
Reply With Quote
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yes it is still valid. I just ordered mine.

They said I wasn't eligable for this offer, does anyone want to try to order an extra one, or if they no longer use their shadow want to send me their extended battery and cover, I don;t care what color the back cover is...

i just finished ordering mine free 3day shipping also i ordered my shadow a couple of day ago and it didnt come with the extended battery so they said they would send me one and not charge the shipping.

I just got mine in the mail, I also got one in the box with my shadow.SCORE!! Came 3 day shipping UPS with a new back also.

On the phone with T-Mobile Now
They transferred me to blackberry & pda support. Make sure you tell them it is not keeping a charge if they ask. I never put my sim card in this phone, so it did not show up on my account, make suer it registers on T-Network. Tell them its not keeping a charger, order it and you're done. Still on the phone with them, put me on hold, lets see if they finish the order. Now they asked to verify if the Shadow is under warranty, and requested the IMEI number. Was just told the Shadow is not under warranty. Warranty is only good on the original user.
So I asked for a Unlock Code for the Shadow. Will be emailed in 24 hours.
At Least I got something.
Damn't.

Got it ordered! Don't know if it was worth that phone call though.
Why is it always a pain in the butt to talk to Tmobile support???? Took 5 minutes just to authorize my account and then he hung up trying to transfer me to PDA support. I called back finally after 10 minutes I got someone in PDA support. She could not find any info on which phones I had. She said half of the form for my account is blank. 10 minutes of hearing her type and then finally she said o here it is. We will send it out today. Then her head set started shorting out when she was reading the end user agreement. Can you hear me?? Hello are you there?? Say again? What? JUST SAY YES!!! Yes. Thanks sir have a good day....

Doesn't have to be PDA support, customer service can order the battery for you too.... is what i've heard.... but I had the same trouble, warranty not verified.
warranty be damned, I need a battery. extended one at that.

Got it ordered AGAIN
They sent me a normal replacement battery. Called them back and was told there is only one battery made for the shadow. I directed him to a couple websites and forums showing otherwise. He checked with a few of his fellow employees and searched around on his system and finally after 15 minutes he said he found it. So we will wait and see what I get this time.

Just got my battery yesterday. It adds ~5 mm to the size of the phone, but it makes it easier to hold with one hand IMHO. I haven't had much time to test the better battery life yet, but it seems to deplete charge much slower than it used to (as expected).

Anyone else waiting on a warranty replacement?

Well I am still waiting on mine. I was told it would be 3 days and well its been a week.
After I called to get my tracking number I was told it was still pending so they were going to fill out a a recovery form to contact the warehouse to find out what the problem was and I should get an email after 24 hrs. I didnt. Called again was told that it usually take 72 hrs. No dice. Called again guy told me that they are having problems with the forms lately and its been taking 8 days... WTF!?I was also told that my order has been put in backorder status with no way of knowing when it would ship. But the guy didnt understand why the Vibrant wasnt on his backorder list. So we sent an email escalation to the warehouse which I am currently waiting on which he said would take 24 hrs.
This is just mind numbingly insane to me. Why cant they call the warehouse to figure this crap out. I have a phone sitting here that their update broke that I havent even finished paying off yet that Ive had for about a month and a half and they are telling me i have to wait to hear from them when it will be shipped. I left Sprint to get away from this kind of crap.

Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.

sail4horizon said:
Call customer care back & say CANCEL. That will get you the customer retention dept. I filed my claim on the 14th after the OTA update bricked my phone & they couldn't get it to come back up. Expected it to take maybe 3 days. After the phone had not arrived Tuesday I was PO'd yesterday morning & called. They told me it was on backorder and I probably wouldn't have it until the 25th. Wrong answer. Got to customer retention and they took $20 off my bill for the inconvenience and supposedly overnighted a phone to me. We'll see if it arrives today.
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Ive been on the phone with CS multiple times and they have credited me back my shipping fee and my date usage for the month i will give them a call this afternoon again. I got an email address from the Live Chat person of soemone higher than them so hopefully I will hear back and let me know if you get your phone.
Also howd you get a date out of them they just keep telling me they have no idea.

That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?

jmerchant said:
That sucks, mine bricked with the OTA and they said it would be 7 days to get my phone, well it showed on the 18th (I must of called on the 8th)...
What is dumb is they sent text messages to the bricked phone letting me know (HA, I ODIN'ed back to stock and applied the update and my phone worked fine).
So now I have a replacement phone and my original phone - I need to goto the store or something and return the replacement phone, right? Or will they charge me $100 bucks for the replacement and if they do, and I keep it - am I able to get another replacement if it breaks?
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You should send it back I dont know if they would let you keep it they may charge you.

same here they credited me my data for the month, but still i want my phone back...i was thinking of odin back and recover but if they're sending me another phone i dont want to send them back a good phone...i guess ill just wait

CS is different from Customer Retention and you have to say cancel to get to them. Their job is to keep you as a subscriber. My guess is they have their own stock to pull from. The stupidest part of all this is there's a corporate store blocks from my house with a bunch of Vibrants in stock. Why Tmo won't give me one of those phones & replenish their stock is beyond me.
Send your phone back or they'll be sending you a bill for the retail price of the phone. When you got the replacement it should have included details on how to send the other back. If not, call.

I actually sent an email to the CEO with my complaints and they are assigning someone to my case. Waiting to hear back. But I will be calling when I get home.

I had to replace mine due to overheating, shutdown thermometer icon, said 7 days, came on 7the. Day. Call 611 ask for customer loyalty.
Sent from my SGH-T959 using XDA App

Same sinking boat...
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!

bretjrodgers said:
I am actually in the same boat...I ordered an exchange back on 10/14 after my Vibrant went belly up after the update, ordered 3 day express shipping which should have arrived no later than Tuesday 10/19 and when I called to check the status they said it was on backordered status even though it wasn't officially backordered...until today that it. Samsung Vibrants for exchange have been backordered for replacements ordered 10/13 or after, and this information was just made known today...1 week after the fact! Submitting research requests will have no further luck as the shipment date is to be determined. It will simply arrives, when it arrives. Needless to say, I got the shipping charges refunded!
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My stock vibrant went belly up after the OTA update on Oct 12. I asked for an expedited replacement. I was actually given the expedition for free.
Oct 12 - OTA kills my stock Vibrant. I ordered a new replacement phone at the store, and expedited shipping was free.
Oct 15 - phone was supposed to arrive. It didn't, so I called and asked whats up. I was told Oct 16 was the new date.
Oct 16 - Phone didnt arrive. I asked what's up. I was told Oct 21
Oct 21 - phone didnt arrive today. I called and was told Oct 25. I asked for some kind of credit to my account. Since I'm vibrantless for 13 days, they credited me 13 days of service. Definitely call customer service, ask for a supervisor, and explain you've been inconvenienced by not having a smartphone. they will credit you for the days you've been dicked over.
Oct 25 - we'll see what happens.
If I get a refurbished phone, I'm going to get that replaced too.

It took 9 days - including weekend - to get my replacement.

There is no way to know if you get a refurbished. And if you call in and say you dont want redurbished they will just tell you they have requested a new one for you but they cant control it. I am unsure if mine is refurbished or not. The plastic cover that came with it made it look like a refurb but it was manufactured in 10/10 and the sliding door.at top feelings like no one has uses it before.

Mine had the damn bootloader locked unlike my original so I had to do all this fevered reading about adb that I didn't have to do first time around, then BING, OTA and unlocked sbl,rerooted and back in the ballgame. I'm getting a refund for lost service and that cockamamie mobile TV charge which I never used.
Sent from my SGH-T959 using XDA App

I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk

ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Sent from my SGH-T959 using Tapatalk
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Did it come in the original packaging with all the accessories or just the phone itself? I ask this because I've never had an exchange before. Thanks
(they told me mine would just be the phone and to keep my sd card, battery and all the accessories)

No is just the phone with out the cover or batt.
I think they only give you the whole box if you report it stolen.
Sent from my SGH-T959 using Tapatalk

Okay. Thanks for your (quick) response. Much appreciated!

ensonnosne said:
I got mine, and it was not a refurb. I don't think there were enough defect returns because the phones on been on the mass market a few months. I got mine from a guy off of cl and I still got a new warranty replacement from samsung via tmo. It even had a manufacture date more recent than the date I bought the original! Just slapped my batt in and snapped my old cover and I was good to go.
Oh and btw, it does take them a week or two to get the replacement approval processed.
Sent from my SGH-T959 using Tapatalk
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T-mobile is giving me hell about my phone since it was giving to me as a gift and the OTA screwed my phone up. They say my phone doesn't have a manufacturers warranty.

I paid for overnight on a sunday I had to cal back thursday and threaten a company switch, phone arrived next day at 1:40.
Sent from my SGH-T959 using XDA App

Galaxy Note 4 Pre-Order NIGHTMARE!!!!

So I pre-ordered the note 4 on the 24th like eveyone else super excited to receive info that it shipped early. Sure enough Monday comes and goes I cleared my schedule waiting for ,Ups and checked outside to find notice on my door that they tried to deliver but never rang bell or knocked on door. Was too late to hold for pickup so they said it would go out on tues. called around 5pm to find out it wasnt on truck for delivery. Put a hold for pickup and went down to station to find out they cannot locate package and they have placed an investigation on it and that it might of been stolen??? Kidding me??? dont they have cameras in factory. Tmobile was very understanding and said they would overnight one which should of arrived today only to find out its still pending shipping even though my other would of arrived Monday and they told me this doesnt get released until friday so with overnight shipping wont arrive until monday. even though the Pre-order ones were released early. Now im without a phone for rest of week as Like anyone I sold my galaxy note 3 on ebay and already shipped it out. I would of just risked getting in store tomorrow but now I have double charges on my credit card until they find original. This sucks anyone else ever have issue with UPS :crying:

xxfirerican said:
So I pre-ordered the note 4 on the 24th like eveyone else super excited to receive info that it shipped early. Sure enough Monday comes and goes I cleared my schedule waiting for ,Ups and checked outside to find notice on my door that they tried to deliver but never rang bell or knocked on door. Was too late to hold for pickup so they said it would go out on tues. called around 5pm to find out it wasnt on truck for delivery. Put a hold for pickup and went down to station to find out they cannot locate package and they have placed an investigation on it and that it might of been stolen??? Kidding me??? dont they have cameras in factory. Tmobile was very understanding and said they would overnight one which should of arrived today only to find out its still pending shipping even though my other would of arrived Monday and they told me this doesnt get released until friday so with overnight shipping wont arrive until monday. even though the Pre-order ones were released early. Now im without a phone for rest of week as Like anyone I sold my galaxy note 3 on ebay and already shipped it out. I would of just risked getting in store tomorrow but now I have double charges on my credit card until they find original. This sucks anyone else ever have issue with UPS :crying:
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Ever heard of Murphy's law?? Sorry to hear bro but I've never had problems with ups so far maybe it's just one of those freak accidents

Forgive me - I don't mean to come off sounding critical - but why in the name of.....would you sell your previous phone before you had even gotten the new phone in hand? I can't imagine ever doing that - there are just too may odd possibilities that could happen - hind sight is 20 20 - but this one could have obviously been avoided if you had just waited until the new phone was in your hands before you sold the previous phone.
having said that - I am sorry you had problems - and hope, for your sake that your new phone gets here soon.

mocsab said:
Forgive me - I don't mean to come off sounding critical - but why in the name of.....would you sell your previous phone before you had even gotten the new phone in hand? I can't imagine ever doing that - there are just too may odd possibilities that could happen - hind sight is 20 20 - but this one could have obviously been avoided if you had just waited until the new phone was in your hands before you sold the previous phone.
having said that - I am sorry you had problems - and hope, for your sake that your new phone gets here soon.
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Probably to pay the taxes on his new phone... Lol

Phone Missing/Stolen by UPS

At a local T-mobile store, I ordered a black onyx 32gb S7 Edge on 2/24/16. On March 2nd my credit card charge went through. On March 3rd I received a tracking update to be delivered by 3/3/16. March 3rd came and went. I called ups by 4pm March 3rd and they promised it'll be delivered that day. Never got it. On March 4th (Friday) I called ups again - they apologized and assured me the package would be delivered. Again I waited and called UPS again in the afternoon, they said they have til the end of the day which could be as late as 7pm where I live. I waited - never came. By now I'm fkn pissed at this BS. Saturday March 5th I drove out to the ups hub in anaheim, ca, the guy there checked the tracking number, looked in the back, couldn't find the package and told me most likely someone made off with my phone. He gave me the standard customer service phone number to call and make a claim.
I called T-mobile and told them what happened. T-mobile told me it was my responsibility to make the claim and deal with UPS on this matter as the phone was my property (apparently once the phone hits UPS - it becomes our property). We went back and forth on this (the rep I talked to wasn't too bright if ya follow), finally the rep said she'd file a missing handset report for me after I kept asking for a supervisor. I was told I'd receive a phone call and update on this within 3 business days. In the meantime, I decided to call UPS also, told them about the situation. They told me that the "Sender T-mobile" needed to file the report and follow up with UPS. The phone status was updated a couple of times now. Originally for 3/3 delivery, then 3/4, now 3/7.
Now I'm waiting to hear back from T-mobile for the next step. I did call the store where I got the phone from as well - they told me I did the right thing. They said, worse comes to worse if I don't get the phone, to come in Friday, they should have the phones in store by them, they can cancel my existing order and I'll just get the phone directly at that time. I'm Leary to have the phone shipped and potentially missing/stolen again.
I'm just writing this in case someone else has or had the same experience to discuss updated/progress.
Thanks,
Glen

T-Mo is passing the buck here. It's never you're responsibility, if the product doesn't reach you. It's T-Mobile's UPS account that it was shipped on.
Trust me, my company ships hundreds of packages a day, and the responsibility is on the SHIPPER until the item docks with the customer.
I'd tell T-Mobile you're going to dispute the charge if they don't take care of it.

As long as the status is not delivered yet, I don't think you have to worry. If it's delivered, then you might want to start the claim that you never received the package.

ingenious247 said:
T-Mo is passing the buck here. It's never you're responsibility, if the product doesn't reach you. It's T-Mobile's UPS account that it was shipped on.
Trust me, my company ships hundreds of packages a day, and the responsibility is on the SHIPPER until the item docks with the customer.
I'd tell T-Mobile you're going to dispute the charge if they don't take care of it.
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Agreed ingenious, I will dispute if that's the case. Overall T-mobile has been pretty fair with me in the past so I have some faith in them. Sometimes the CSR's are just reading the script as they say.
Vanquiz said:
As long as the status is not delivered yet, I don't think you have to worry. If it's delivered, then you might want to start the claim that you never received the package.
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Well Vanquiz - when I went to the usb Hub, the guy there told me the phone was stolen or missing and to call and make a claim, I'm going off of his advice, I'm not gonna wait around until it's "delivered". I see what you mean also though.

I'm sorry, I didn't mean don't worry and let it go and just wait. What I mean is you don't have to prove anything, you can just call Tmobile and said the package is gone while in transit and if it's indeed gone, they should just send you another one without you have to do anything, it's between UPS and Tmobile.
If it's delivered, then you should start to do the claim for the missing package, so UPS can track where it's delivered who signed it etc. Then that's where it can takes longer time, but you still will have another replacement sent.

Vanquiz said:
I'm sorry, I didn't mean don't worry and let it go and just wait. What I mean is you don't have to prove anything, you can just call Tmobile and said the package is gone while in transit and if it's indeed gone, they should just send you another one without you have to do anything, it's between UPS and Tmobile.
If it's delivered, then you should start to do the claim for the missing package, so UPS can track where it's delivered who signed it etc. Then that's where it can takes longer time, but you still will have another replacement sent.
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all good bro :good:

I had a similar issue when I pre-ordered the S6 Edge last year. Tracking showed "out for delivery" but never got delivered and tracking never changed after that. Had to go thru a month of back and forth calls to tmobile and ups. I got fed up and just filed a chargeback with my credit card. Funny thing, Tmobile ended up refunding me the $180 I had given as a down payment and I forgot about the chargeback and then Capital One ended up refunding me $180 too.

I had at one time preordered the note 4 and was tracking my package thru ups and the day came and I was waiting said out for delivery I was refreshing until finally I saw it was delivered.I checked ups site said I signed for it which I didnt.Not to mention I live in a doorman building and they sign packages.I went downstairs and it wasnt there.I called tmobile and had to wait like 3 days make sure no one fot it but they sent me a replacement one and I recieved that one.I believe ups people steal the packages they know exactly when these phones are coming in
Sent from my SM-G928T using Tapatalk

flipq88 said:
I had a similar issue when I pre-ordered the S6 Edge last year. Tracking showed "out for delivery" but never got delivered and tracking never changed after that. Had to go thru a month of back and forth calls to tmobile and ups. I got fed up and just filed a chargeback with my credit card. Funny thing, Tmobile ended up refunding me the $180 I had given as a down payment and I forgot about the chargeback and then Capital One ended up refunding me $180 too.
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Wow you came out ahead in the end - what a hassle. I'm just hoping the store will have them in this friday 3/11 to pickup in person.
raw2000j said:
I had at one time preordered the note 4 and was tracking my package thru ups and the day came and I was waiting said out for delivery I was refreshing until finally I saw it was delivered.I checked ups site said I signed for it which I didnt.Not to mention I live in a doorman building and they sign packages.I went downstairs and it wasnt there.I called tmobile and had to wait like 3 days make sure no one fot it but they sent me a replacement one and I recieved that one.I believe ups people steal the packages they know exactly when these phones are coming in
Sent from my SM-G928T using Tapatalk
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Yeah I think so too. I understand ups has regular drivers which are union and also temporary drivers which come and go. I wonder if it was a temporary drive that snagged it? Coulda been someone in the warehouse, who knows. Anyways thanks for chiming in :good:

UPS dropped my phone off at the door!? Really? Fortunately I was anticipating it and heard the doorbell.

Just a bit of advice to avoid the chance it might get stolen the next time you do a pre-order - create a My UPS Account at the UPS web site. Then when you get tracking information that the phone has shipped, go to your account in MY UPS and request that they hold the package at the UPS Facility. They will do this - no problem. Then you can go to the UPS Hub, pick up the phone when it is convenient and not have to wait for the driver to get there or have your phone stolen from your front porch or something.
I do this everytime I do a Pre-Order and I have never had issues.
Just a thought...

jackler1 said:
UPS dropped my phone off at the door!? Really? Fortunately I was anticipating it and heard the doorbell.
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Yeah - good thing.
mocsab said:
Just a bit of advice to avoid the chance it might get stolen the next time you do a pre-order - create a My UPS Account at the UPS web site. Then when you get tracking information that the phone has shipped, go to your account in MY UPS and request that they hold the package at the UPS Facility. They will do this - no problem. Then you can go to the UPS Hub, pick up the phone when it is convenient and not have to wait for the driver to get there or have your phone stolen from your front porch or something.
I do this everytime I do a Pre-Order and I have never had issues.
Just a thought...
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Thanks mocsab - I do have a My UPS account but did not mark to hold it there. This is the first time I've had any issue with ups and have had many phones shipped to me that way lol
Thanks for the advice, going fwd that's the way to go. :good:

I hate UPS they always just leave packages in my backyard (on a busy street corner) where anyone can take it. They don't even bother knocking even if they see lights on and cars in the house. I had to rush from work yesterday to my house because they delivered my S7 Edge and when I got home of course they just left the package on the ground, luckily I got a txt message and I knew I had to go get it before someone stole it. Anyways, I hope you resolve your issue. I wish T-mobile would use Fedex instead, never had an issue with them.

glensta said:
Yeah - good thing.
Thanks mocsab - I do have a My UPS account but did not mark to hold it there. This is the first time I've had any issue with ups and have had many phones shipped to me that way lol
Thanks for the advice, going fwd that's the way to go. :good:
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I do feel bad for you though - the feeling of excitment on the day of delivery - waiting for the UPS guy to get there -and then it not happening - man, I would be PO'd BIG TIME. YOU seem to be handling it well - better than I would be. LOL -

mocsab said:
I do feel bad for you though - the feeling of excitment on the day of delivery - waiting for the UPS guy to get there -and then it not happening - man, I would be PO'd BIG TIME. YOU seem to be handling it well - better than I would be. LOL -
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Thank you. Lol oh I was mad at the time very much. By the time I wrote this I'd calmed down a bit lol.

glensta said:
At a local T-mobile store, I ordered a black onyx 32gb S7 Edge on 2/24/16. On March 2nd my credit card charge went through. On March 3rd I received a tracking update to be delivered by 3/3/16. March 3rd came and went. I called ups by 4pm March 3rd and they promised it'll be delivered that day. Never got it. On March 4th (Friday) I called ups again - they apologized and assured me the package would be delivered. Again I waited and called UPS again in the afternoon, they said they have til the end of the day which could be as late as 7pm where I live. I waited - never came. By now I'm fkn pissed at this BS. Saturday March 5th I drove out to the ups hub in anaheim, ca, the guy there checked the tracking number, looked in the back, couldn't find the package and told me most likely someone made off with my phone. He gave me the standard customer service phone number to call and make a claim.
I called T-mobile and told them what happened. T-mobile told me it was my responsibility to make the claim and deal with UPS on this matter as the phone was my property (apparently once the phone hits UPS - it becomes our property). We went back and forth on this (the rep I talked to wasn't too bright if ya follow), finally the rep said she'd file a missing handset report for me after I kept asking for a supervisor. I was told I'd receive a phone call and update on this within 3 business days. In the meantime, I decided to call UPS also, told them about the situation. They told me that the "Sender T-mobile" needed to file the report and follow up with UPS. The phone status was updated a couple of times now. Originally for 3/3 delivery, then 3/4, now 3/7.
Now I'm waiting to hear back from T-mobile for the next step. I did call the store where I got the phone from as well - they told me I did the right thing. They said, worse comes to worse if I don't get the phone, to come in Friday, they should have the phones in store by them, they can cancel my existing order and I'll just get the phone directly at that time. I'm Leary to have the phone shipped and potentially missing/stolen again.
I'm just writing this in case someone else has or had the same experience to discuss updated/progress.
Thanks,
Glen
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Did you ever hear back from either ups or tmobile? .The same happend to my brother exept his only made it to the Ontario Ca Hub not Anaheim where it should of made it to for delivery

blah_blah_blah_blah said:
Did you ever hear back from either ups or tmobile? .The same happend to my brother exept his only made it to the Ontario Ca Hub not Anaheim where it should of made it to for delivery
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Not yet, T-mobile made a missing handset claim with U.P.S. and I'm supposed to hear back within 2 weeks or so. At that time they'll refund the Tax $62.40 I paid already.
I just got back from the T-mobile store and picked up the Edge there lol as I don't want to chance another missing phone and I'm seeing people who didn't order early are waiting longer as expected. I'll update you guys once T-mobile finalizes the claim or any new info comes in.

I had this happen to me last year with my S6. Was on the truck to be delivered, and then "poof" item missing. Don't believe T-Mobile when they say it's your job to make the claim. It was never delivered, which means it's THEIR responsibility. Reach out to T-Force on Twitter (@Tmobilehelp I believe) and they'll get it fixed for you 1-2-3.

glensta said:
Not yet, T-mobile made a missing handset claim with U.P.S. and I'm supposed to hear back within 2 weeks or so. At that time they'll refund the Tax $62.40 I paid already.
I just got back from the T-mobile store and picked up the Edge there lol as I don't want to chance another missing phone and I'm seeing people who didn't order early are waiting longer as expected. I'll update you guys once T-mobile finalizes the claim or any new info comes in.
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How did you get it from the tmobile store ?

entropism said:
I had this happen to me last year with my S6. Was on the truck to be delivered, and then "poof" item missing. Don't believe T-Mobile when they say it's your job to make the claim. It was never delivered, which means it's THEIR responsibility. Reach out to T-Force on Twitter (@Tmobilehelp I believe) and they'll get it fixed for you 1-2-3.
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Hey thanks I appreciate that. Actually I ended up going in store and they took care of the cancellation for me. There's A 2 week waiting. For the final result
blah_blah_blah_blah said:
How did you get it from the tmobile store ?
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I had called customer service they told me to go into a T-Mobile store and do the missing handset cancellation within which the store to care of for me yesterday. Then today I went in and they arranged it so I could get the phone as they had them in stock. It was a little bit tricky but they got it done