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Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias
Helle again,
As you've got the same problems on rom 1.12 & 1.13 and you got it just for a week I'd say go back and get another one. There are people with simular issues and I guess there are much more users without it, like myself.
So my advice use your warrenty, make a backup of your contacts etc. first with sprite (trial version is available) or AS or whatever, saves you a lot of times. I won't restore the apps just reinstall, maybe it is some combination of a faulty program & with a backup you get that back as well. And it gives you the chance to determine, if possible, what's causing the freeze.
Good luck, M
ok, then thanks again
Today I made a ROM update @ T-Mobile. If that did not the trick (I will look for errors the next days), then I will use my warranty and change the device itself. I hope they don't send it to technical support somewhere, but give me another one instead...
Greetings and thanks for your infos, Matthias
haimat said:
Hello all,
last week I got my new HTC Magician, here in Austria so called "T-Mobile MDA Compact". Unfortunately I have the problem, that my device freezes from time to time (at least 1 time a day). This happens most of the time when using the T-Mobile IntelliDialer, but sometimes it happens even when I do not use the device at all.
When the problem occurs, I am not able to make or receive a call, the upper status LED is gone as well (no signal, no blinking).
When I got the device I had ROM 1.13 installed, but after I heard that maybe this could cause the problems, I installed version 1.12 from T-Mobile site, but still have the same problems.
Now I am really out of ideas, don't know what to do. It seems I am not the only one with this problem, so I am afraid it hase no sense to switch the device with a new one @ a T-Mobile shop. Or do you guys have a "good", normal running Magician w/o this bug?
Thanks in advance for your help!
Greetings, Matthias
Click to expand...
Click to collapse
Hi,
I have been using my Magician for almost 8-9 months .. moving from ROM version 1.11 to 1.13 WWE BigStorage (radio 1.11 to 1.13 as well).Recently (last 1mth or so) I start to notice that I have a strange problem similiar to you, my 'radio' would 'hang' where I cannot receive or make calls, can't even receive or send SMS. However, my signal (the top bar signal strengh) will still work. This is really fustrating .. because the PDA still works, I won't know when my Magician 'hangs' ... (at least until I try to send SMS or make a call).
I've downgraded to Radio 1.11 & ROM 1.11 ... I'm still facing this problem, but not as often (sometime once in 2 days). The strange thing is that my wife who is using a Magician as well, is facing the same problem (symptom arrise almost the same time together). Both our phone used to be fine.
So far, no luck trying to locate the source of the problem, and I don't think both our magician's hardware got screwed at the same time ... I have a feeling, it has something to do with GPRS ... gut feel ... but cannot confirm.
Anyone face this problem and managed to solve it, I would appreciate any pointers ... Many thanks!
Note : I don't install additional ROM software such as CallerID, etc ... I only use intellidialer.
Hello, you could be right with your GPRS feeling, I have it as well...
Is the LED of your device blinking, when you have one of these freezes?
Hi guys,
Don't know if this gets you on the right track, but a few months ago I had major memory problems with my magician. Thought it was a virus, probably was one or two today plug-ins that consumed all of my memory very rapidly. Think of plug-ins like OO journalbar. Didn't look at the led blinking I just soft-reseted to solved the prob. for a few minutes. Very inconvenience when you're navigating in a car.
Since I ditched these plug-ins eveything is fine, tried them afterwards of course & noticed the memory leaks.
When you're not using anything like those apps. it must be something else. Maybe there's something on the forum.
Cheers, M
I thought about some apps or plugins as problem source too, so I refreshed my device without installing any additional app to it -- no success. So I still have these hangups, even if I have no tool installed...
Sounds like really s..tty problem.
Does the use of gprs or phone functionalities make any difference? what happens when you skip the ext-rom installation (hard-reset & soft-reset just before the customization kicks in) & go for basic WM2003, without all the TMO apps&branding?
M
... tried this allready, but without any difference, device freezes serveral times a day. I would say it's a hardware fault, can't think of another problem source.
Yesterday I spoke with a T-Mobile tech @ T-Mobile support. He told me, he is not aware of this problem and he always had "good" devices. And he updated my ROM to latest version...
Since I still have the problem, I will change my device now and see if this makes any difference!
haimat,
I think exchanging your magician is the best option, the techi might be right in saying he only encountered good ones. Haven't found much error reports like yours, so the rest must be good (look at the bright side). Hope you can trade it directly without any hassle & enjoy your magician for the rest of it's lifetime.
Found some people with a universal with simular probs. didn't read all posts though there were so many. So can't tell you how it ended, it's about a JasJas that hangs and hangs and ...
In the meantime good luck with the change of your device.
Cheers, M
From time to time I have a problem where all my audio plays at 2x speed (or something faster than normal.) It starts happening with no "apparent" cause. It applies to all sounds, so my ringtones will go faster, the voice command voice is faster, and MP3's as well. It happens without any over clocking, or with over clocking for that matter.
It goes away after a soft reset but is still quit annoying. Anyone else have this issue, or better yet, a fix for this issue?
Thanx; Lew
thats happend to me once or twice, however..i dont soft reset...i just stop all running programs and its fine
Thanx for the reply. That don't seam to fix it for me. hmmm...
Same problem Here????? :roll:
I have the same problem when playing files off the storage card. So far, only thing that fixes it is a soft reset. Closing all open app's didn't do it for me.
I'm noticing the same problem as well, although I wouldn't say it plays TWICE as fast. To my musician's ear, it's more in the range of a whole step, which is common when 44.1KHz files are played back at 48KHz. Maybe there's a connection? I'd love to find out what's causing this.
As with others, the only thing for me that cures it is a soft reset. This is annoying, because it screws up the pitches of DTMF.
- Justin
Same here. You'd think that with such a high tech device and for the price, you'd get a device that at least played music correctly.
Is that too much to ask? I was going to ditch my iPod video and Nano and use my 8125 as my mp3 player but not with this annoying glitch.
You'd even expect the default ringtone to ring at the correct speed!
But NOOOO!
A.
mine did this to only thinkg i did was applied some tweaks using tweaks2k
not sure if that was what did it or not
Check to see if your ringtones are on the miniSD verses the phone in the rings directory. It did that on mine and then I erased the ring out of the SD card and put it in the windows/rings directory and then it didn't do that anymore. Try and see. It fixed it for me.
Mine are in those folders and it still does it. I have done registry tweaks and it does it. My friend has done nothing except install Agile 5.0 and his does it too, it has to be caused by using your own homemade ringtones.
Nope. I use a stock ring tone (Old Phone) and it still does it.
In a word I can tell you what causes this: BUG.
I figured out how to make mine play the sounds at normal speed. I just connect the stereo headset and disconnect.
Let me know if it works for you guys.
try this
http://forum.xda-developers.com/viewtopic.php?t=46000&highlight=sound+fix
Has anybody tried the solution in the link provided by Nice Pants? I am hesitant to make a registry tweak that nobody seems to know too much about.
- J
I tried this registry fix and it didn't work. I believe the registry fix is used when your audio isn't working at all, not for this speed issue. I'm experiencing this speed issue as well. It's pretty annoying. Connecting and disconnecting the stereo headset solves the problem, but only temporarily.
You're right, I edited the registry using my directions, and after a soft reset my sound speed was back to normal, I came to realize after the same problem occured again, that it was actually the soft reset that was fixing it. I've only had this happen twice, and unfortunately I haven't been paying attention to what I was doing before it happened.
I currently have the summiter custom 2.17 ROM installed and I never had this problem with the stock cingular ROM. So... it's annoying, but I don't know if I have the patience to look through the registry for the fix, when this will probably be fixed by the "official" cingular ROM whenever it's released.
This is just another one of those issues that we as early adopters will probably have to live with (like the stupid battery icon, and no vibrate on push email).
I'll keep looking though, and if I eventually come up with a fix I will definitely post it here.
I am having this problem as well and posted a comment on Cingular's forum. This problem happened often on the stock ROM, but then seemed to go away when I upgraded to the 2.17 ROM. However, it has returned! It seems to happen randomly every day or two.
Initially (when I was using the stock ROM), I called Cingular's tech support and they forwarded me to HTC's tech support. The HTC guy was sort of rude and initially accused me of overclocking, which I hadn't done! He told me to soft-reset the device, which of course worked, then that was that. Incidently, I have tried overclocking since then and it does not affect audio playback speed. How about them apples? I am not overclocking anymore. I only did it as an experiment.
Also, this is my second device (I traded the first one in because of this issue). And based on the number of people that run into this, I believe the problem is fairly wide-spread, just most people don't pay as much attention to the audio as we do or perhaps reset their devices more often.
I wonder if a workaround can be created to exploit the solution of plugging and unplugging the headphones? Could somebody write an app that emulates the headphones being plugged in and unplugged? Or can somebody trap whatever messages the OS is sending around during that process and figure out which one "resets" the audio speed?
This is strange. I'm half wondering if it's a design flaw...
I hope this thread stays alive and somebody comes up with something. It is frustrating, despite being a "small" issue...
Personally I always have my headset in my pocket and just connect and disconnect, but I'd love to see this problem fixed. I have noticed on my device that the sound speeds up when EDGE disconnects and reconnects because I loose signal while using Agile. Does anyone have this problem and is not using Agile Messenger??
I don't even subscribe to EDGE services, I just use mine for the phone, text messaging, and wifi. And I notice that it started doing it about a week ago, in which i did a HARD reset. It of course went away, and i was thinking it might be some of the Tmobile addons in the extrom. but it seems that cingular is having same issue. I havent even bothered to call t-mobile because all im going to get is a rep who doesnt know anything. its not like they can write rom patches. I notice it came back the other day and i soft reset and it goes away. I want to let you know i've had this issue with a computer before. Someone a long time ago wrote an AC 97 sound driver for BeOS that i used on an old emachines. There was a bug in the driver that made audio play back 10% faster. It was completely software related so maybe someone in the board here who knows about the registry and drivers for this device could find a way to patch the bug.
i have my xperia a couple of weeks now. i like it very much but for one thing it crashes to much. the rom is orginal i didnt change that. i even used hard reset but didn't solve the problem.
it happens mostly when i click the x panel.
does anyone have the same xperiance ( ). or does anybody knows why it crashes plz tel me.
Xperiance >.> ... it happens to me,, a lot, i got my phone two days back..
Unless you have touchflo 3d on your phone which cases it to crash like that. Nothing should crashes your phone like that. Hard reset and see if it does that again, exchange your phone if it does cuz thats not normal.
no there is no tf3d
i did a hard reset yesterday.
sometimes it works great doesnt crash i can use everything. but somethimes i want to change panel i press te "x panel" it doesnt do anything i'm forced to use the reset.
i want to know of its hardware or software that couse the crash.
Mine does this randomly as well. I’ve seen it in a hand full of forums and it seems to be normal. The only thing I’ve installed is the Garmin XT software and it’s never running. I’m just guessing but I think most all of them do it but it’s being attributed to popular hacks and add-ons because it’s random and untimely and/or they exasperate the problem. It’s even one of the rumored reasons for the rumored recall. There are also some odd charging issues.
I’m trying to decide whether to keep it, hoping for a firmware fix or return before the 30 days runs out.
ok thats means im not the only one with this problem, hope sony does something a fix or something.
what do you mean with odd charging issue? like when charging it gets very hot?
i have that sometimes to only when im using the phone and charging.
i think there wouldnt be a recall for crashing i think it has to do something with the panel and maybe a hotfix can solve the problem. im curious of someone using a custom rom of they still have the crash problem. if anyone can reply that has a custom rom??
Sometimes it gets really warm and though it says that it is charging, it's not.
Hey guys.
My HD2 sometimes show that my data is fine and working, but when i for example try to access a webpage, or anything else, where i have to use the internet nothing happens. The phone acts just like if it did not have any data. The only way i can get it to work is to go disable data, and then enable it again, but that really gets annoying when you have to do it quite often
I have the newest official rom (1.48.), and the problem exist both in that, and the standard one (1.43.). I have also applied the sim update, which also udates your radio, so it seems to me that it might be a hardware issue
Does anyone experience problems like that too? and more important does anyone have a fix
My telecompany wants me to send it to repair but if i could get it working myself i really do not want to wait 7 days for them to do it.
thought and opinions would be much appreciated
Check my thread here: http://forum.xda-developers.com/showthread.php?t=595703
Hojlind said:
Hey guys.
My HD2 sometimes show that my data is fine and working, but when i for example try to access a webpage, or anything else, where i have to use the internet nothing happens. The phone acts just like if it did not have any data. The only way i can get it to work is to go disable data, and then enable it again, but that really gets annoying when you have to do it quite often
I have the newest official rom (1.48.), and the problem exist both in that, and the standard one (1.43.). I have also applied the sim update, which also udates your radio, so it seems to me that it might be a hardware issue
Does anyone experience problems like that too? and more important does anyone have a fix
My telecompany wants me to send it to repair but if i could get it working myself i really do not want to wait 7 days for them to do it.
thought and opinions would be much appreciated
Click to expand...
Click to collapse
Welcome to my world.
I'm still trying to figure out the issue too. I do the whole disable/enable data trick as well. It seems to be the fastest way to get back on rather than waiting for the phone to sort itself out.
Will check out Master's link now...
well now i've sent my hd2 to reparation so now i will just have to wait and see
Hi Everyone,
I really hope this hasn't been asked before, I have, of course, tried searching but it's a complicated issue to search for. I posted a similar question in the Q&A thread before I did some more investigating but received no response.
I love my HD2 when it's on top form but it only seems to run like this for a maximum of 24h. After this the memory usage goes up from about 48% to 58% with nothing running and everything responds terrible slowly. The most noticeable/irritating issue is when trying to type a text message. Each key takes about a second to respond and it is so slow that if I type at normal speed it misses all the spaces I type and I end up with just one long garbled word. It is not just this that slows however, it's the entire phone. Navigating tabs in sence, flicking through texts, using and closing applications, scrolling up and down anything, the weather animation, Duttys task manager all become unusable. As soon as I soft reset it's fine again.
Incidentally the phone behaved exactly the same before I upgraded to the 1.66 Vodafone ROM (from 1.43). I always hoped the ROM upgrade would fix the problem but it did not.
Since posting the original question (where I was suspecting an app or manilla tweak to be the cause) I decided to hard reset and not install anything to see if the issue persisted. It did.
So, has anyone else had this problem. Should I be thinking about sending it back to HTC. I only hard reset this morning and since then have setup email, synced with myphone, setup wireless and setup facebook, twitter and youtube in sence and listened to some music already on my SD card. nothing else. and now it's ridiculously slow again.
Any suggestions would be greatly appreciated.
Thanks everyone.
Murg
It does sound faulty I'm afraid. If a hard reset doesn't fix it then it's probably the device. You could try a custom ROM, but it probably wouldn't fix anything, and then you'd have to flash it back to its original state before sending it away for replacement.
My guess would be to send it back as faulty. Just make sure that it's running slow when you turn it off before sending it back, or they'll most likely turn it on, see no immediate problem and just put the latest ROM on and call it "fixed".
i have the same exept mine was fine on vf 1.43 rom. have hard reset and reflshed but no beter so i asume its the vf rom? keep thinking of flashing custom rom but never done it before
Thanks for the replies so far. i have posted this on the Vodafone eforum and sent it to HTC support so we'll see what they have to say.
Are there any Vodafone stock ROM users on here who defiantly don't have this problem?
I don't want to HSPL my device on account of my warranty. (yes i know you can uninstall it but what what if my buttons break, or my screen becomes unusable for example) cant afford to buy a replacement so I just ain't doing it yet. (as much as I'd like to)
If it is the ROM there is no point sending it back to Vodafone.. does anyone know if I can send a Vodafone device back to HTC themselves?
Many Thanks
Murg
Hi murgers
Im on Vodafone in UK. Have you a cleanRAM -HTC Addicts- app on your HD2? there are others available!
In brackets below taken from info sheet on download of file.
(Release memory for Windows Mobile devices.
Amazing utility which helps you to clean up the wasted RAM memory without having to restart the device and eventually saves a lot of time.)
If you have not tried using a clean RAM app, try search on this forum and try on your phone. It really helps free up anything up to 30 - 40 MB ram at a time
Hope this helps
s
I have received a response from HTC as follows:
Thank you for contacting us.
In regards to the problems you are currently experiencing, it seems that you have a number of software issues here. Therefore, the only thing i can suggest is to book your phone in for repair so we can have a look into this further. You can do this by calling 08458900079 and speaking to one of our HTC representatives.
If a hard reset and a ROM upgrade did not improve the performance of your phone then this is the next best alternative.
Click to expand...
Click to collapse
Sounds like HTC are blaming the Vodafone ROM.
How does returning to HTC work? will i have to pay anything? Do they collect the phone? how long will it take? How can I prove the issue exists, do I send the phone 'on' and whist experiencing the fault?
As said before it's unlikely that sending it back to Vodafone will yield any results.
if you phone htc then they will send someone to yours to pick up the phone in a few days. the whole process takes about a couple weeks and then they ship it back to you
when i sent my phone off for repair i went into a tmobile (my operator) shop and they sent it off for me, and then got a text back when the phone was back, i went back to the shop to pick it up
the whole process took 13 days
this did not solve my problem so i went back to a tmobile shop and am getting a full exhange (swapping for a new phone) on wednesday
hope this helps
its all very simple
Theres a very simple fix... clear your text messages.
This was my issue too which was addressed in another post. When my phone synced with MyPhone, it downloaded thousands of messages and caused major problems. the reason I didn't have issues on my tilt has something to do with sense integration. another option is to disable the sense text messenger app and use the default winmo app.
This is why it works fine for the first 24 hours. When MyPhone syncs overnight and retrieves your texts you get the slowdown.
Hope this helps.
I get this also. Have a t-mobile phone but since flashed it to xannytech, but I still get this.
I had suspected it might be something to do with MyPhone. There a good backup solution I can use that's not this ? Might re-flash and never use it again.
Does the OP use myphone too ?? Might be the common theme...
It's not MyPhone that causes the problem. That simply restores things that you've deleted. If you archive your text message using the MyPhone web interface then they'll be deleted off your phone next time you sync, but they'll still be available online.
That doesn't make any sense. I haven't deleted any text messages. The phone works perfectly quickly, but after a day or so it suddenly starts going really slow. i.e. it takes 30s after pressing 'talk' for the phone to start ringing, typing in messages is slow, the weather goes all stuttery. No programs appear to be running. Restarting the phone fixes it again, but this is pretty annoying.
I had thought it might be myphone or some other service doing something funny in the background. Any way to debug this?
as someone has allready said, i have Cleanram app scheduled to run twice a day and very rarely have an issue. Its all in the background so you dont even notice it running
Ah okay - I thought you were referring to the ongoing discussion and previous talk of how myphone was affecting the OP.
Why don't you just set myphone to sync manually. That way it never does anything in the background. I seriously doubt it's myphone that is causing the problems you have described.
I'd suggest uninstalling apps 1-by-1 to see if the problem suddenly disappears, as it's something that you have installed that's causing the problem. Obviously, if you find the problem still occurs after removing something, you can then reinstall it and move onto the next app.
Will give cleanram a go, though I don't think memory is the problem (always seems to be plenty free when it slows down) - but worth a try!
Not sure it is something installed either, as I don't really have much installed other than myphone, marketplace, google maps and like one game. .... other than of course what came with Xannytech's ROM, but had same issue before and after I put this on anyhow
cheers
Just happened again and tried cleanram, but did not help. It's like something is really hogging the CPU and everything responds slowly, but nothing is running in task manager.
Does anyone know if there is there anyway to show what services are running? Or any other way to debug?
thanks
@rathga
how many text messages are stored on your device?
I have a suspicion that perhaps you didn't grasp what I was saying regarding Myphone.
Hi Rathga - My HD2 does exactly the same thing, with absolutely exactly the same symptoms I've never used myphone though.
I'm on stock O2 (1.43?) and have only really installed TomTom, Hotfixes and Ranster Device Reset (to cope with this issue!)
Often after I keep using it I get prompted to send a debug message to MS with an error in filesys.exe - I'll update this with full details when it happens next
I'm installing this cleanram to see if it helps somehow
rathga said:
Does anyone know if there is there anyway to show what services are running? Or any other way to debug?
thanks
Click to expand...
Click to collapse
Try looking at this thread in the HD2 General forum (sorry can't post links)
'CPU usage is 100% when running Opera'
This was causing me some problems. Clearing the Opera cache certainly seemed to work.
Andy.
Hi,
Don't know if anyone is interested any more or still having this problem but I realised I didn't post a resolution to the problem when I figured out that was causing it.
The Problem was caused by...... Dah Dah Dah.....TEXT MESSAGES.
I had about 1000 text messages shared between the inbox and outbox and apparently this was way too much for the phone to cope with. This really annoyed me as I never had to delete them on my TyNn II (or any other phone I've ever owned for that matter), Iphone and Android users never have to delete them what what is with that!!!.
Sure enough after using MyPhone to 'Archive' the texts the phone sprang back to it speedy old self. Put them back on and Bam... slows to a stop over the course of an hour or so. I don't understand why this happens but I am 100% confident that this was the source of all the problems.
I Still have to archive my texts as I notice it starting to slow down when I reach about 500ish. Very Annoying.
Murg
Try as follows:
Get a junk cleaner and clean all temps
Get SKTools do a Autoclean and switch on all shadow-background services.
This might help to get Your HD2 running smooth as mine for weeks .............