I have searched this and other forums and have not seen either this problem or an answer to it. Per AT&T's suggestion, I just upgraded to the new AT&T rom version that adds PTT and seems to have big problems. My current issue is that when I first boot up and connect via GPRS/3G all works well. When I get to a wifi area and switch to wifi, again all works well. However when I leave the wifi area (or just turn off wifi) I can't get any data via GPRS/3G. The balloon comes up saying it is connecting. The little "G" and bidirectional arrows in the top left indicate it is connected. However in the browser, it just continues to grind away with "Locating" in the bottom right corner until it finally times out and puts up a screen that says that the "page cannot be displayed because the connection was lost". I open the connection manager and press and hold the "Data Connection" icon until that goes off and try again, same problem. The only way I can get GPRS/3G data connection to actually work again is to reboot. Any ideas what is going on or how this can be fixed? Forgot to add that this is an HTC 8525. Thanks.
From your description I wasn't able determine whether AT&T's suggestion was aimed at remedying the issue, or if it's something that came about with the update.
Assuming the latter, you may want to try a hard reset first and run it for a bit before loading any other apps. Failing that, reflash the ROM. I had a lot of trouble with my radio when my 8525 was new, but it mysteriously cleared up after a few radio flashes.
Thanks but still a problem
Thanks for your thoughts here. I hard reset and reflashed.
Yes the firmware is the latest one that AT&T has suggested that everyone who had the older Cingular phones upgrade to. It provides the AT&T logo, the "push to talk" feature, and some other junk. I have contacted AT&T about this and their response was to send me a new phone that they claimed had the old firmware, since they have been getting a lot of complaints about the new firmware. It didn't have the old firmware and also it's SIM card reader appears to be broken. I called HTC and they said that they too have had lots of complaints about the new firmware quirks but had nothing to offer to solve them. Anyway, the old firmware had no problem switching between wifi and CGRS so I don't think it is in the hardware. On the other hand I'm surprised that nobody else is encountering the problem from the upgrade.
I'm having the same prob. Purchase three of these phones and the other users have little technical expertise. First I set up a sync with my office PC. Then loaded the ROM update. I run MAC's @ home had difficulty connecting to my home wifi. Finally determined that the 8525 would not accept the 13 key ASCII wep password. Needed to use the HEX. So I connected. Went to work and had problems syncing with my PC. Active sync had to rediscover the device. Now I'm back home and can't connect again. My Device ID changed names upon "resyncing" and I updated the Airport Base Station with my new name. I've spent a lot of time on this issue.. Maybe I need to send em back for an iPhone!
Well I found a solution to it
This is a great forum - though somewhat hard to search through thoroughly. Anyway the solution for me was to go back to ROM 1.34. Found how to do that through flashing from the micro card at http://forum.xda-developers.com/showthread.php?t=311704&highlight=cingular+8525+rom+version and getting the production ROM version at http://wiki.xda-developers.com/index.php?pagename=Hermes_Upgrades. Back to normal - everything works fine. Just for a trial, I also downloaded ROM V2.1.1 and it works find also - but sure seems a bit large - ends up with 42.9M of storage free vs V1.34 that has 50.25. Think I'll try the the memory expansion process at http://forum.xda-developers.com/showthread.php?t=298327&highlight=want+more+storage. That seems to at least provide a more than 9 megabyte smaller MBH file but I don't know what that translates to in memory usage yet.
Suspect there is a way to fix this problem but I haven't seen anything in the forums on it.
We refurbish and sell HTC phones. Currently we have received about 250 T-Mobile Shadow phones.
Upon initial testing we are finding that some of the phones the wifi does not function. After some reading I see that this is a common problem. Some people have resolved with hard reset, reloading rom, and one by changing some hardware.
We have tried all these steps and still have not gotten any defective ones to work.
Has anyone had this issue and able to resolve it?
I wrote on the wiki some information about it but so far there is no solution.
So far I could "isolate" the problem to the circuit board on the screen part that control the wheel/d-pad and probably the wifi part.
If you use that part from a working wifi phone with the mainboard from a non working wifi phone you can get the wifi to work.
You guys probably can get more info from HTC on that as for me, they simple answer "thanks for contacting us, you need to check with your mobile company or send to repair" but no info
talwell said:
We refurbish and sell HTC phones. Currently we have received about 250 T-Mobile Shadow phones.
Upon initial testing we are finding that some of the phones the wifi does not function. After some reading I see that this is a common problem. Some people have resolved with hard reset, reloading rom, and one by changing some hardware.
We have tried all these steps and still have not gotten any defective ones to work.
Has anyone had this issue and able to resolve it?
Click to expand...
Click to collapse
FROM THE WIKI
WiFi Problem:
<LI class="tightenable top bottom">Some versions of this phone are cursed with the "driver is not loaded" error while trying to use the WiFi. <LI class="tightenable top bottom">Some people reported that doing a hard-reset solved their problem.
The cause and solution for this is still unknown.
Software "view" of this problem: On a broken WiFi phone the radio stack wasn't corrupted, all the files and registry seamed to be correct.
Hardware "view" of this problem: Swapping parts between a phone with working WiFi and one with broken WiFi, the problem was isolated to the circuit behind the d-pad wheel where the screen is attached to.
On the working WiFi phone:
<LI class="tightenable top bottom">The writting on the antenna reads: the manufactured date and the word PHOEBUS
The stamp on the microSD slot reads GUKE
On the broken WiFi phone:
<LI class="tightenable top bottom">The writting on the antenna reads: a version code and the word PHOEBUS
The stamp on the microSD slot reads GTIE
Print that out take it to t-mobile and tell them you have a manufacture defective phone and you want a new one.
I tried that and it worked, but my screen quality lost and it was kinna yellowish and at different angle the screen looks different. why?
LGSilva said:
I wrote on the wiki some information about it but so far there is no solution.
So far I could "isolate" the problem to the circuit board on the screen part that control the wheel/d-pad and probably the wifi part.
If you use that part from a working wifi phone with the mainboard from a non working wifi phone you can get the wifi to work.
You guys probably can get more info from HTC on that as for me, they simple answer "thanks for contacting us, you need to check with your mobile company or send to repair" but no info
Click to expand...
Click to collapse
Ok, i already has a post somewhat similar and i did get some help, but this problem is beyond me. so my phone gets no service anymore. all connections are fine, i opened it up and there seemed to be no connectivity issue. my sim manager no longer works and when in comm manager the phone will not let me "turn on cellular radio" why would it not let me turn on my radio, any ideas? i changed roms twice, i am scared to change radio's, but let me know if a radio change is my only option left because i fell thats all i have left. thanks.
any ideas? my sim card works in other phones
Hello, i need your help. I can´t turn on wifi in my device. I try with a lot of roms, radios, etc. but it impossible. When i touch de wifi icon the machine think a few seconds and then it stay in grey again. Sorry for my poor english.
I have the same problem here. I own an HTC TOUCH (ELFin) - IPL 2.21.002 / SPL 2.21.0000 and the original ROM from Orange (Spain). I can not tell you when it happened but i tried several ROMS and Radios and what is happening is: I go to Comm Manager, and tap on WLAN icon to turn it on, I see Windows spinning ball and finally I get the grey icon again.
Can somebody help me with this please? I really don´t know what to do
Hi
You write you tried many roms but your SPL shows your device is Cid locked Unless you flashed back you your original orange rom ? Anyway did you use wifi before flashing? did you try Settings/Connections and not only Commanager?
Hi! I had exactly the same problem after sim unlocking the phone.
The wifi could not turn on, no matter what I did.
I tried other radios, other roms, my roms but wifi was not working.
I could not even see the MAC address of the wifi chip.
The field inside the Wifi program was empty.
So I was absolutely sure that the wifi chip was not working anymore.
But one day after about a year of non operating wifi I tried to change my rom.
After some flashing and installing I tried to start the wifi without hope.
And IT WORKED! And the MAC address was visible again!
I don't know how that happened, I don't know how to guide you to fix it,
but don't give up trying!
p4tgb said:
Hi! I had exactly the same problem after sim unlocking the phone.
The wifi could not turn on, no matter what I did.
I tried other radios, other roms, my roms but wifi was not working.
I could not even see the MAC address of the wifi chip.
The field inside the Wifi program was empty.
So I was absolutely sure that the wifi chip was not working anymore.
But one day after about a year of non operating wifi I tried to change my rom.
After some flashing and installing I tried to start the wifi without hope.
And IT WORKED! And the MAC address was visible again!
I don't know how that happened, I don't know how to guide you to fix it,
but don't give up trying!
Click to expand...
Click to collapse
Here is solution for your problem:
http://forum.xda-developers.com/showthread.php?t=614419
Hi there ! My girlfriend owns T-Mobile MDA Touch that has the same problem as described above: Pressing the grey WiFi icon (Comm Manager) > Thinking for a few secs > Icon stays grey. I spent last 2 days of searching for a solution without success. Even this forum seems too difficult to me. I don't understand to many terms too... I would really appreciate if someone patient helped me. I've already backuped the phone via WMDC (& Outlook) so far. I also tried the hard reset too but it didn't fixed the problem. I would also like to know if her T-Mobile MDA Touch equals HTC Elf ? Green & red button on her device is larger that on the picture of HTC Elf...
IvvI said:
Here is solution for your problem:
http://forum.xda-developers.com/showthread.php?t=614419
Click to expand...
Click to collapse
But this leads to a solution for Trinity model, doesn't it ?
I was surprised when I succesfully turned on the WLAN today. I hope this will last forever !
MY problem is. The wifi won’t turn on, and when u go to wifi icon in the connection the turn on wifi won’t be ticked. I have tried a lot off rom and even back to the original Orange rom and spl, all the same didn’t change anything.
I’ve been advised that my WiFi EEPROM has been corrupted or blanked somehow, that's the usual cause.
I need to get hold of an EEPROM from another device and write it onto mine.
This problem has already been known and solution has been found for Hermes model (below is the link to that thread) :
http://forum.xda-developers.com/showthread.php?t=322225
Can anybody help me in my problem? I need tools (something similar used for Hermes model) and working Touch HD.
P.S. As I can see, by reading this forum, this is not only my problem.
I got the same problem as u, The wifi wont on and ticked.
But some times it will. I also doubt this is an hardware problem.
Because some time it will turn on and some times it wont.
any help here?
Now, I found My problem.
When ever I instaled any program. the wifi will stoped working.
is that software issue?
or hard ware issue?
But when I didnt instal any third application the wifi work perfectly, I have changed to several rom including 6.5 coocked.
i'm sorry to tell u this guys, because i used to have the same problem and even worse the camera used to show only blank screen and i my pc couldn't detect my HD via USB, so i searched for solutions but i couldn't find any. I guess the only solution for this problem is by replacing the main board by HTC so if ur mobile is still under warranty go and replace it as i did. I'm also afraid to face this problem again cuz i found that many people are having this problem. plz let me know if manneged to get it works without replacing the main board.
I am trying to attract our gurus' and moderators’ attention, because I believe that we can solve this problem without replacing mainboard. I also believe that HTC corp is making profit by receiving our some kind of broken mainboards, reflash them with the stock EEPROm and sell it as a new again.
Our gurus are spending their times to create bulk of custom ROMs, where at the same time solving such problem with WiFi, looks more interesting and challenging.
Also I understand that if we had real hardware problem, no Wi-Fi, no Bluetooth, nothing would work. But everything is OK, apart from Wi-Fi.
If we have done this for Hermes model, why not to do something for HD as well.
Intermittent wifi
I now also have this problem, having just received a replacement from Orange for my original HD, which I dropped resulting in a badly cracked screen. This first unit had no problem with wifi, and I used it regularly on my home network. I loaded up the new one with all the same software, and, lo and behold, the wifi has become intermittent. Sometimes it works fine, at others when I attempt to switch it on the wifi symbol appears at the top of the screen momentarily and then disappears again, and there are also periods when it won't switch on at all. I have been trying to detect some pattern to this, or if there is something specific that triggers it, but so far without success. I am close to asking Orange for another replacement, and the comments above re corrupted wifi eeprom reinforce this. I also would be interested to hear from the gurus about this issue.
Loads of people report the problem, here and on other sites, but HTC has never explained what was wrong with the returned units (simply swopping MoBos and sending them back) and neither has anyone shown what combination of things "triggers" it - if indeed there is a trigger. It may just be a QC issue.
There was an anecdotal suggestion that the BT/WiFi antennas are too close to the board, so despite the EM shielding running the two together could cause damage, but nobody's been able to replicate it (and I doubt they ever will, as it requires someone to intentionally fry a working handset - not a cheap way to prove a point!).
I've had this problem now for a while and even sent my phone back to HTC for repair. It came back to me about 3 weeks ago and they said they fixed it. I never tested it when I got it back (stupid, I know!) and recently found it not working again. Today I hard reset the phone and found it worked but then didn't after installing Copilot SatNav. Bugger!
Does anyone have a solution to this that doesn't involve sending the phone back because when HTC reboot the phone they'll find that it works (surprisingly as no software will ghave been loaded!)
Any ideas?
+1 No WIFI + Camera + Strange USB connection (IT IS SOFTWARE)
+1 No Wifi, No Camera and stupid USB
The USB works I can flash from computer so it must work.
The USB dosnt ussually work unless flashing.
The Wifi just wont go/stay on at all
6.5 Roms there is no Camera Icon
6.1 Roms when the Camera Icon is hit, nothing happins
This has to be fixable by software, I know I can get the USB working and it is ONLY software as I can Flash it through USB, and in Bootloader it shows up USB when connected. Note:- Also my battery wont charge from USB, testing to see if its battery problem soon, but semi sure it is Software problem, as it will charge a little bit when left in Bootloader mode all day.
PLEASE PLEASE PLEASE HELP, I brought my phone from China (actually came from Belgium) and I am from Australia, don't wanna send my phone a million miles away to Europe.
Edit: USB seems to be charging under Energy Rom and (I don't know if this helps) 1.17.25.09 Radio.
Seems to me that we can try the EEPROM fix if we find out the WLAN EEPROM address for the Touch HD.
Any experts here to shine a light on this?
Edit: Have been doing some more testing and when I try the emapiTest command in MTTY USB mode (with HardSPL 1.56) here is the output I get:
emapi init 1251 Test
1. Power on WiFi
2. Init WLAN SDIO interface
SD clk rate 19MHz
SD clk rate 144KHZ
SD Clk rate 24 MHz
6. DeviceID Test
eMapi1251 Read ChipID : 0x4B00
WLAN 1251 detect fail...
7. Write/read Test, block size = 512
[eMapiSdInterfaceTest] mismatch at 1!!!
eMapiSdInterfaceTest NG!
8. Interrupt Test
eMapiTestInterrupt WIFI_IRQ = 0
eMapiTestInterrupt FAILED!! intr active state = 0, non-active state = 0
Can anyone who knows what they are talking about shed some light on this?
To be sure it is not Software related.
Can people post their Rom
And the registry key
[HKEY_LOCAL_MACHINE\SOFTWARE\HTC\CommManager\WLAN]
"DeviceName"="{98C5250D-C29A-4985-AE5F-AFE5367E5006}\\TNETW12511"
(note this is the Registry key for the Diamond Wifi to work directly, Blackstone Wifi could have another GUID)
Also try to locate the wrlsmgr.exe in windows folder and try to start Wifi with that default Windows CommManager.
I've seen other devices where the address in the WLAN key was wrong, and it would show the behaviour one user posted here, you see Wifi pop up a second or two but disappear again)
Noonski said:
To be sure it is not Software related.
Can people post their Rom
And the registry key
[HKEY_LOCAL_MACHINE\SOFTWARE\HTC\CommManager\WLAN]
"DeviceName"="{98C5250D-C29A-4985-AE5F-AFE5367E5006}\\TNETW12511"
(note this is the Registry key for the Diamond Wifi to work directly, Blackstone Wifi could have another GUID)
Also try to locate the wrlsmgr.exe in windows folder and try to start Wifi with that default Windows CommManager.
I've seen other devices where the address in the WLAN key was wrong, and it would show the behaviour one user posted here, you see Wifi pop up a second or two but disappear again)
Click to expand...
Click to collapse
First of all, thanks Noonski to stop by to check out this thread
My rom is the official 1.56.405.1 WWE Wm6.1 ROM
Even wrlsmgr cant switch my wifi on.
My wifi worked initially then started niggling, the whole switch on, switch off thing, and now it doesnt switch on at all...
Oh and my reg key at the location is the same
{98C5250D-C29A-4985-AE5F-AFE5367E5006}\TNETW12511
I have tried quite a few roms now including doing MTTY task 29 to format phone and load new roms from sd card followed by 2 hard resets...
Ai, wouldn't know where to go for MTTY and hardware issues.
I do remember the Dying radio on the original XDA issue, so it's not improbable.
I'll make this temp Sticky to see if it get's some attention by others.
My WIFI is dead also....but thank god I got dataplan....but I still wished someone can solve it.
Noonski said:
To be sure it is not Software related.
Can people post their Rom
And the registry key
[HKEY_LOCAL_MACHINE\SOFTWARE\HTC\CommManager\WLAN]
"DeviceName"="{98C5250D-C29A-4985-AE5F-AFE5367E5006}\\TNETW12511"
(note this is the Registry key for the Diamond Wifi to work directly, Blackstone Wifi could have another GUID)
Click to expand...
Click to collapse
Just to confirm that Blackstone Wifi has the same GUID as shown here above. My Wifi is still working, official stock ROM 1.56.401 WWE, radio version 1.13, no ROM or radio flashes performed so far (other than official ROM upgrade) ...
Noonski said:
To be sure it is not Software related.
Can people post their Rom
And the registry key
[HKEY_LOCAL_MACHINE\SOFTWARE\HTC\CommManager\WLAN]
"DeviceName"="{98C5250D-C29A-4985-AE5F-AFE5367E5006}\\TNETW12511"
(note this is the Registry key for the Diamond Wifi to work directly, Blackstone Wifi could have another GUID)
Also try to locate the wrlsmgr.exe in windows folder and try to start Wifi with that default Windows CommManager.
I've seen other devices where the address in the WLAN key was wrong, and it would show the behaviour one user posted here, you see Wifi pop up a second or two but disappear again)
Click to expand...
Click to collapse
Thank you for stopping by. Without you guys, we will not be able to attract our gurus attention to this problem. By the way, Blackstone Wifi has the same GUID as shown above. My ROM is one of the EnergyRom 3.0 , radio version 1.14.25.24.
Just let me know what to do and I will start testing. Also I have working Blackstone around from which we can extract working EEPROm. Just give me tools and instructions.
I remember that I issued this command on my phone and has exact output you've posted. I also rememer that I've done that on the working one and it has different output stating that wlan is OK and there was not any 7. Write/read Test, block size = 512
tabi13 said:
Seems to me that we can try the EEPROM fix if we find out the WLAN EEPROM address for the Touch HD.
Any experts here to shine a light on this?
Edit: Have been doing some more testing and when I try the emapiTest command in MTTY USB mode (with HardSPL 1.56) here is the output I get:
emapi init 1251 Test
1. Power on WiFi
2. Init WLAN SDIO interface
SD clk rate 19MHz
SD clk rate 144KHZ
SD Clk rate 24 MHz
6. DeviceID Test
eMapi1251 Read ChipID : 0x4B00
WLAN 1251 detect fail...
7. Write/read Test, block size = 512
[eMapiSdInterfaceTest] mismatch at 1!!!
eMapiSdInterfaceTest NG!
8. Interrupt Test
eMapiTestInterrupt WIFI_IRQ = 0
eMapiTestInterrupt FAILED!! intr active state = 0, non-active state = 0
Can anyone who knows what they are talking about shed some light on this?
Click to expand...
Click to collapse
I remember issuing this command on my phone and has exact output you've posted. I also rememer that I've done that on the working one and it has different output stating that wlan is OK and there was not any 7. Write/read Test, block size = 512
Noonski said:
To be sure it is not Software related.
Can people post their Rom
And the registry key
[HKEY_LOCAL_MACHINE\SOFTWARE\HTC\CommManager\WLAN]
"DeviceName"="{98C5250D-C29A-4985-AE5F-AFE5367E5006}\\TNETW12511"
(note this is the Registry key for the Diamond Wifi to work directly, Blackstone Wifi could have another GUID)
Also try to locate the wrlsmgr.exe in windows folder and try to start Wifi with that default Windows CommManager.
I've seen other devices where the address in the WLAN key was wrong, and it would show the behaviour one user posted here, you see Wifi pop up a second or two but disappear again)
Click to expand...
Click to collapse
I find it very interesting that the Trinity has the EXACT same registry entry. Also, the exact same WLAN Radio. So, is there a different WLAN Radio that is having the same issue (I don't remember the Hermes one), or is it solely the TNETW12511 that has the issue? Would be nice to help narrow it down a bit.
Could it be that by using these dumped ROMs that we are inadvertantly flashing code for a different WLAN Radio that is corrupting our eeproms? Maybe there is a small part of code hidden within the DUMPS that still remains? Just some thoughts... This problem seems to be happening more and more since WM6.5?
But I also realize it may be happening more and more because more people are flashing now than ever!
I have same situation with WiFi on my HD.
I would like to say something, which could be useful for gurus.
Sometimes my phone catching WiFi after a few soft resets. 3-4 times and I could connect to WiFi network.