Database Users

Atom can't boot up after a soft reset/hard reset

Hello all,
I have a problem with my Atom. After performing a soft reset or a hard reset device can't boot up, it stack on "O2" image. To open again the device i have to take out the battery. And this doesn't work with the first time.I have to take out the battery many times. I've updated it with the latest firmware, but i have again the same issue.
Please help me!!

If it won't boot up at all and you have the option of returning it, you might consider that. If you fiddle around with it in this state and you do something that would void your warranty on an already non working device it would be a shame. On the other hand if you have already messed upgrading roms and the like check the forums there must be a way to boot into a bootloader on the Atom and a way to restore it from a backup (I have a Wizard so I'm not too familiar with the Atom, but I'm pretty sure there must be a way to restore it). Remember though if you still have the option return it and get another one. Hope your able to fix this, good luck.

Unfortunately i don't have the option to return it because i bought it used from another person. And if i had the option to do this, it's a little tricky because i live in Greece and it must be returned to Hong Kong!

In that case check the forums there should be some info around there. If I see anything, I'll be sure to let you know.

boot up after a soft reset
Hi there
I faced the same problem and i managed to fix it by booting to bootloader mode and reinstalling the rom.
If you asking how to boot to bootloader mode just press SR button+Cmera
Good luck

masr1979 thank you for your interest!
ZaZuRaZ thanks for the reply! I'll give it a try and i'll post any feedback!

ZaZuRaZ i did what you said, but the problem is still there.

i duno if this will help but i had the same problem before. the thing was when i performed a soft reset it was too quick, thats why the atom froze on the o2 screen. i read the manual and it says you have to press and hold it, so everytime i do a soft reset i hold it for 2 seconds (let the o2 screen flash twice before releasing it) and it should be in off state. works fine now with about 90+ soft resets.

I had same problem... In my case it was from third party software - Softic card export. HR help me solve this problem.

I have the same problem at least 2 times and HR won't even save it. (Take out the battery doesn't work for me either)
Like ZaZuRaZ, I fixed it by booting the Atom in the bootloader mode and re-install the rom.
Isn't that HR should bring the macine to manufacture setting and I really don't understand why HR can't save the machine !!! :evil:

Mine is on the way to Hong Kong for comatose condition :twisted:

I sold my Atom because of this problem.
Now i found one Atom-it's amazing device, maybe the best ppc now-but i'm stuck if i'll buy it or not. I don't want pay too much € again, and still got the same problems.
Dammit, i don't know what to do.

hey...whats the SR button for bootload?

My SVP M600 phone got stuck at Starting screen

Hi Friends,
My new mobile phone SPV M600 got stuck whil starting showing four lines of messages as shown below.
IPL 2.10.0001
SPL 2.10.0001
GSM 02.07.20
OS 2.10.1.22
Can any one please help me in geting my phone to today's screen.
I also attached the screen shot for reference.

did you try a hard reset ?

Ya I tried both hard as well as soft reset but same screen is stuck again and agian.Can any one please help me in this regard as I am very new to PDA family.

Ok, first things first:
Since you are new to this, are you sure you preformed a hard reset?
It is done by holding power + camera + comm manager buttons (one on the right, two on the left) and pressing with stylus in the reset hole at the same time.
A message should appear asking you to press 'send' (green phone button) to confirm reset.
If this does not help, you may have a serious problem.
Please answer the following:
Is the device fully charged?
Phone will fail to boot if the battery is too low.
Did you install any software right before this happened?
This should have been resolved by hard reset, but just in case I am asking.
Did you change the ROM, attempted CID / SIM unlock?
This could require more serious measures than I can advise on.

I did exactly the same thing which you mentioned.But even then it is stuck at the same screen.
Ya u r right I unlocked my mobile using a software from eBay.The unlock was successfull and I tried to insert T-Mobile sim, it also captured the signal and I was able to make and recieve calls then after that I wantedly switched off the phone and then tried to start it, there got the problem.

Can any one help me in this regard please.

I am having the same problem, but my phone is not sim-locked.

I've got the same problem after attempting smart1_wm6_pp8mb.exe
I'm having the same problem with my G4 QTEK S200:
Attempted to upgrade to WM6 Rom using smart1_wm6_pp8mb.exe
After reboot the phone got stuck at the QTEK Screen
Tried Hard Reset (Camera+Power+Comm+Reset) followed the steps with the same results (bricked)
I also tried re-flashing the rom back to the factory one using RUU_Prophet_220734_2207114_024721_QtekWWE_Ship and ROMUpdateUtility-NoVendorID.exe in Windows Vista with WMDC (Windows Mobile Device Center v. 6.0.6873) and the phone in boot loader mode (tri color screen) with working USB cable, with windows firewall disabled and symantec AV disabled as well, RUU keeps saying error 260 "the update utilitiy cannot connect to your pda phone..." .
Do you think I should try this process using XP instead? No matter what i try i keep getting the error 260
Any help would be greatly appreciated

Got it fixed!
it was definately a Vista issue. once i tried it in XP with ActiveSync it worked like a charm and i got my phone back up and running. also used spb backup and restored all my settings.

ipl/spl screen
i got the same problem with new rom wm6, and the 260 eror, my problem is that i have xp and the activesync does`t connect ...
... means i cant redo the original rom ????
PLEAAASEEE HELPPPP !!

Again My phone SPV M600 got stuck at IPL/SPL screen
Please Can some one advice me how to get my phone back.
I raised the same issue 7 months back after that my phone got recovered automatically and there were no issues till last month. Last month onwards it is again got the same problem and now it is permenantly stuck at that screen what ever you do.

yekanth said:
Please Can some one advice me how to get my phone back.
I raised the same issue 7 months back after that my phone got recovered automatically and there were no issues till last month. Last month onwards it is again got the same problem and now it is permenantly stuck at that screen what ever you do.
Click to expand...
Click to collapse
A rom reinstall on xp solved my problems on that one. retry a couple of times! It may not work the first time! hard reset as well...
Try an official wm5 rom just in case
good luck

Can you please gimme step by step procedure
HI Phil,
I am new to these kind of installations . CAn you please Gimme step by step procedure for ROM installation.

mine is now also stuck, after trying to install new rom. wont connect to active sync either, have i fooked it? tried hard reset etc.
thanks

(with a turned off phone, press and hold camera button then insert USB cable)
then flash provider ROM
RECOVERING FROM ERROR IN STEP 8 WM5->WM6
1. Don't panic
2. Don't panic
3. Unplug the phone
4. Reset with stylus,and keep the Camera Button pressed.
5. A 3 color screen will appear(Bootloader Screen)
6. Connect your device with your PC,and run the NVID(no vendor) WM5 rom.
7. The device will be resetted after RUU(rom update utility)finishes
8. Repeat the WM6 upgrade,from STEP 5..
Click to expand...
Click to collapse
from here http://forum.xda-developers.com/showthread.php?t=310452

hi jay
i seen your post in n00b guys one, i fixed it!!!!, thank you so much, i couldnt remember how to get it to those 3 colours.
thanks again
Colin

Hi Iam unable to get the NVID ROM
Hi,
I am unable to get the NVID ROM. The Rapidshare link that has been provided in the other thread is not working. Can some one tell where can i get the ROM.

collywog19 said:
i seen your post ...
Click to expand...
Click to collapse
no problem mate.
..and yekanth i see what u mean about the dead links. i have the files on my computer at home but i'm posting from my prophet right now, so i can't upload. Try using the "pdaviet temp" from one of the wm6 threads?
(http://rapidshare.com/files/54265407/Prophet_PV_Temp.zip)

Hi Iam able to update the Rom but no use
Hi,
To mention my phone is from orange-UK. I got the orange rom from our FTP site and did the flashing/update what ever you say.But still it is getting stuck at the same IPL/SPL screen. Iam very much worried that I will not get a proper solution for my problem.It will be very grate full if some one resolve my problem.

just seems strange...how did you fix it last time? did it just start working again? A random guess would be that the camera button got liquid spilled on it or is stuck in.
If the camera button is pressed in the phone will go to 3 colour screen every time it is turned on.
It won't do any harm if you try to press/move that button to see if u can "unstick" it, not likely I think but u never know...

Problems after WM6 Upgrade :(

After (I think) successfully upgrading to WM6, I've had a few problems...
1) I can't seem to soft reset anymore (holding down Power at the top + the reset button)...it seems the only way I can now reset my unit is by physically removing the battery...
2) I can't access the bootloader SERIAL mode...I can access the options for the kernel hive and formatting storage, but no success being able to get into USB mode to reflash my unit
Any help or suggestions would be greatly appreciated - I only bought this phone on Friday

1. This was hard reset in WM2003 - for soft reset just press the reset button
2. You need to press and hold power+reset+record(WMP) buttons at the same time
I suggest you read WIKI first before asking questions which are answered a million times

Thank you for the prompt reply.
I can understand your frustration with many people constantly asking these questions, but please don't make me feel like an idiot when I've actually read the Wiki and tried Googling the problem prior to posting.
To clarify, I know *how* to access the SERIAL option (I had to do it to upgrade from 2003 to WM6 to begin with). My point is that holding Reset+Power+Record doesn't work anymore. It just continues the boot process and goes straight to the Windows Mobile splash screen. The reset button, in and of itself, does nothing at all. I've tried everything from just tapping it a few times to pressing and holding it for upwards of 30 seconds...but it doesn't seem to do anything for me.

Try to hold and press power+record+cam buttons then press reset while holding those buttons.

Yeah, it does nothing...I have a feeling that the actual reset button is no longer working on the unit...not sure if that's to do with the upgrade to WM6, or if it's a hardware problem and just happens to be coincidence :-/

don't take xplode's advise wrongly. it's just that reading AND understanding the WIKI is important especially for beginners like yourself.
if you think you've successfully upgraded to WM6, it's probably because of the "Congratulations" message that was displayed... well, you're almost there, though not quite.
try to fully understand the no/yes/yes instruction in the WIKI... the reset+power+record combination is NOT what you should be doing. it has been replaced by another... here's the thread that could guide you... http://forum.xda-developers.com/showthread.php?t=327978&highlight=kitl
and here's the pertinent wiki page...
http://wiki.xda-developers.com/index.php?pagename=HTC_Blueangel_WM6_WizzardUpgrade4
good luck and welcome to the BA community.

Anyway if this that you try to explain is that the hardware buttons no longer work, you can try the MTTY method, if you have read the wiki you already know what exactly to do

Thanks raymonds, I will try not to, but I just don't want people thinking I'm yet another new member that doesn't read anything before posting, because I know how much I hate that too...I tried reading up on my problems for 4 hours last night before deciding to post because I couldn't find anything else to help.
I have successfully upgraded to WM6 and went through the no/yes/yes steps - the issue is that I want to go back to WM2003 or WM5...they seemed far less problematic for my phone for some reason..one problem I'm facing now is that my BA, pure and simple, no longer recognizes that I have a cellular carrier at all, making it essentially useless as a phone. When I try to go into SIM Manager, it hangs for a while, then goes into the screen saying that only emergency calls can be made...but when I try to put in my PIN, it says "Unknown SIM error", though the SIM works fine in my other phone...
I'm trying to use the Power/Reset/Record to either try reflashing in the hopes that'll resolve my issues, or downgrade...either way, it's not allowing me to do so, and I obviously can't do this while the phone is booted into WM6. It just seems like the reset button is no longer working, since neither combination that uses it (Power+Reset or Power+Camera+Reset) works anymore.

try to downgrade with MAUpgradeUT_NOID.exe, and then reupgrade, another thing you can do is to reflash the radio rom. The MTTY method resets bootloader settings which may be the solution to your problem.
MTTY under Windows XP is explained HERE

xplode, mtty requires one to do the power+reset+record combination, which he currently cannot do.
is this a second-hand unit?

Hm, there was another way to put your device into bootloader mode but i have never tryed it, in most of the WM2003 upgrades there was EnterBL.exe, and when you copy it to the device and execute it the device goes to bootloader mode...
but it also creates problems - read here
Also i had problems in the past with the latest version of MTTY (1.45) and used previous one 1.01 which worked like a charm

Sweet - thanks xplode and raymonds for your time.
Unfortunately I can't try these as I am at work right now, but I do appreciate the suggestions and will try them as soon as I get home.
If I can't get it to work, oh well - off to the service depot and a (probably) expensive lesson learned.

Please keep us updated, about your issue

Thanks guys...
So, I'm taking it that the radio stack is now corrupt, since it's no longer even showing a version number on my BA. I tried the methods xplode suggested - when I enter the unit into KITL mode, I take it I'm supposed to use USB Active as the transport method, since MTTY won't recognize a device otherwise, and my phone just boots into Windows from that point.
When I try to run MTTY though, all it does is display "kITLª" over and over again...I'm not sure if that's normal, or even how to enter a prompt of some kind...
I'm starting to wonder if maybe I should just take it to the depot, pay the $75 I was quoted, and learn my lesson... :-/
Any other suggestions, or am I just totally doing what you suggested wrong?

You do not need to enter KITL because this is used to debug your WM build using Platform builder
Just try to put your device to botloader mode and then use MTTY to instruct the bootloader what to do, or just reflash radio and then new rom

Problem after upgrade to WM6. Please help!

I have serious problem with my PDA SPV M2000 after upgrade to WM6. After upgrade i try to restart my PDA with Hard Reset, but can see only 4 collored screen. I can acess only bootloader mode and nothing else... PLEASE HELP

reflash
Did you try a reflash?

I try all the steps 5 times but nothing. I try use WM6 from helmi and xpode. With the same resolution. Now i try to downgrade to WM2003...

I am back on WM2003. Thanx god

I got a gray screen whith serial v 2.07... and few pages i find dosent help me att all..... please help me some one....

brb66 said:
I got a gray screen whith serial v 2.07... and few pages i find dosent help me att all..... please help me some one....
Click to expand...
Click to collapse
the grey screen with serial v 2.07 is the bootloader mode...
maybe a reflash will do the trick...
how did you screw up the upgrading process? did you accidentally unpluged the cable? is it a corrupted file?
I have never experienced this, but, if i were you, I would reflash it. if nothing good come up,then maybe the file you are using to upgrade is corrupted...
hope this helps, and maybe the experts would have more ideas cause i am just a user.....

I've upgrade to WM6.0 pdaviet, but can't use GSM network : no services...
Any body help me plz...

fix it now, pdaviet'rom works well with 1.15.00 radio .
sorry for my English

Ibhave a tmobil MDA amd i did an upgrade to windows mobile 6 and now my MDA is slow in most of the programs also the SMS when inserting any messages the words do not show after at least 10 sec.
Please, definelly need help.

navarde
Have you performed HARD RESET?
What ROM did you use for flashing?
(also some installed programs may slow down your device a lot!)

I had the same problem. From time to time whem im flashing my phone its happening. After few soft resets it'll be ok.

Need help please

Hi guys,
I need your help regarding an issue with my HD2.
I have a pre-release unit and I tried installing the SMS update from HTC website, but now it won't get out of the bootloader screen, I've tried to install other official ROM's but with no success. The device has SPL 0.67 and it seems that that is cause why I cannot install normal ROM's.
Do you guys know a way to go around that ?
BTW I've tried SSPL and HSPL and they don't work.
Thank you

Have you tried to see if your provider or HTC for your area has an upgraded rom for your device. That may possibly upgrade your spl to at least 1.42?
If no luck there, have you tried doing a hard reset to see if that reverts you to your original rom?

i've already talked to the guys or girls from HTC customer support but they said that the SN and IMEI of the device do not register in their database as an HTC device so they cannot help me.
regarding the hard reset i've tried it many times but no succes.
the solution as i see it so far would be a designated ROM for that tipe of device (pre-sale unit) or some tool to change the SPL of the device.

Have you tried the hard reset to see if you can get back to the original rom so that you have some functionality and not just a paperweight?

yes i did but nothing happend

Sorry to check up, but you won't be the first to have gotten it wrong - you do know the difference between a HARD reset and a SOFT reset?
Hard reset = power off, hold in both UP and Down volume buttons and while holding them in power up the device. Then press volume up and volume up again.

that's what i did

I've heard that there some apps out there that can modify the SPL version. Does anyone have any idea where I can find such an app ?

Contact me, mayb I can help you out!