Database Users

Help .. my XDA Exec died!

Got the delivery of the phone yesterday morning, bought Tomtom 5 for PDA in the afternoon, Installed tomtom (v5.21). By the evening everything was fine, I was able use the tomtom. All of sudden just before midnight it hanged and died. I tried soft reset a few time also hard reset twice to no avail. All I see is it tries to reboot - shows O2 splash screen and firmware thats all. It hangs there - there no way to turn it off either. tried pressing power button etc . no response from any key!
Any idea what to do?
thanks
Jahirul

Pull the battery out for about 15 minutes then plug it back in. That is equivalent to a soft rest.

cktlcmd said:
Pull the battery out for about 15 minutes then plug it back in. That is equivalent to a soft rest.
Click to expand...
Click to collapse
That didn't work either. Still stuck on the boot screen. Here'e are firmware details it show on the boot screen
R 1.04.02
G 42.37.P8
D 1.13.48 WWE

XDA ecec frozen
Hi there,
I had exactly the same problem with my first XDA exec purchased on 3rd December, it ran perfectly until the 5th when it locked up in the way you describe, I tried hard and soft resets, leaving the battery out etc, to no avail. I changed the unit on the Tuesday 6th, and that unit worked for most of the day, but that evening the touch screen failed, and of course now that I have hard reset it, I can not calibrate the screen again!! so I shall take the unit back this weekend to see if I can get ojne that works!
best take yours back I would say unless anyone here has the answer for you or me!!
Ash

did you try reloading your rom? try and flash the device with a jasjar rom and see if it works....
San

Try go to bootloader then reset. My EXEC work for that.

As you are still within the 28 day period why bother with it? Just take it to an o2 shop. Don't think they will touch it if it was purchased through some other reseller though.

I took it to a O2 shop. They offered me a replacement, I chose the XDA IIi instead. Hope this one last bit longer.
Thanks everyone for suggestions.
Jahirul

My Exec has just died with the same symptoms as above. It was working fine, then it started acting up so I tried a soft reset and then several hard resets but it just hangs on the initial splash screen showing the firmware version. Thankfully it's within the 28 day period so hopefully my O2 shop will be able to swap it for me.
I hope the replacement is more reliable.

I got my hanging PDA working (for no reason it just hung at O2 Splash screen when i soft resetted - i haven't even started "hacking" it with UBER proggies yet!!)
here is my post:
http://forum.xda-developers.com/viewtopic.php?p=244341#244341
try this also:
http://forum.xda-developers.com/viewtopic.php?t=42992&highlight=bootloader
keep up the good work guys - this forum is awesome. (without it i'd be in limbo land trying to fix my PDA in AUS where this is NO support for XDA EXEC (i got mine from UK

xda mini s stopped starting/booting

Hi!
I have xDA Mini S with WM5 and using it for 4 months; today i tried to install imaginet arabizer software and it hangged.
now i m trying to restart it but after the 1st boot screen, the screen becomes WHITE, and nothing happenes.
The Yellow light on top keeps blinking time to time.
tried to soft reset but no luck.
tried to hard reset as mentioned in book/forums but it doen'st ask/confirm for resetting the device.
Thinking of keeping battery out of the set for 72 hrs so that a/c to book it would reset; but i am afraid the battery will also be drained and the device might not get started.
FYI: i have 2GB Mini SD (may be it is helpful)
please can someone help me!
thanks in anticipation.

Help!!! my atom life is dead

I don't know what happened to my Atom Life. After switching off the wifi, it became frozen. Then I made a soft reset and it went through the o2 welcome page and windows mobile page, then at the next page it hangs with the white screen with the blue time/signal bar on top. Nothing happen after that. I try hard reset by removing the battery but no prevail. I email o2 supports but their reply are very slow. Please help!!! thanks

reinstall the rom

roblyh said:
I don't know what happened to my Atom Life. After switching off the wifi, it became frozen. Then I made a soft reset and it went through the o2 welcome page and windows mobile page, then at the next page it hangs with the white screen with the blue time/signal bar on top. Nothing happen after that. I try hard reset by removing the battery but no prevail. I email o2 supports but their reply are very slow. Please help!!! thanks
Click to expand...
Click to collapse
Same thing happened to my phone weeks ago... I use atom pure. With the help of these forums and moderators i was able to solve the problem.
Have you done this and experienced the ff:
1. take out battery and sim leave for 30 mins to 1 hour
2. fully charge the battery then insert the sim
3. soft reset and hard reset. in the hard reset it stops at a screen where it says its processing the d deletion of files (restoring where it first started)
4. open using soft reset and camera click
... yellow/green light is working
Solutions below were given to me by one of the Senior Members here in this forum (jiggs) and my phone is now working well...
You just have to upgrade your ROM to correct the problem. It seems that the ROM (software) in your device has been corrupted, and is not functioning correctly.
You can download the latest ROM at the www.seeo2.com
To update your device, do the following:
1. go into bootloader mode: press CAMERA+RESET(Stylus) simultaneously for a second
2. ignore the display
3. connect the device to PC with USB to miniUSB connector
4. Run the upgrade ROM from seeO2.com
5. just follow the instruction on screen... basically, you will just click on next, next, next, and watch it till it finishes.
This procedure, however, erases, everything on your device. So, if you have something in there, it will be gone after the upgrade.
Hope you regularly back up your files...

Helppppp HD2 Well not boot up anymore

Hey,
I had my HD 2 for 2 days now.
It just crash on me for the first time soft rest the unit now it well not boot up anymore stuck in the HTC with white background screen and the rom version at the left bottom side.
Tried removing battery nothing still stuck.
I tried to hard rest the pda but cannot get it to hard rest.
Can someone explain how to hard rest what do you have to do hold the volume key up or down and switch the unit on tried it but nothing.
Please any help.
Thanks
Gigino

Have a look here (point 15) on howto do the reset(s)
http://forum.xda-developers.com/showthread.php?t=583638
Good luck..

Same as Gigino, my HD2 is only giving me white HTC screen. I haven't even had it long enough to connect it to my pc. No messing around. It locked up about 5 times in the 5 days I have had it. Each lock up was only resolved with the battery removal. Curiously no lockups until I set an alarm.
The difference between my issue and Gigino is that I do not have the rom version showing up at reboot, just the white screen. Hardware issue, or software?
Followed the Hard Reset procedure as outlined by HTC and your link above. The reset commands are recognized, but after reload, back to white HTC screen.
Bricked?

If you cant get functionality back by taking the battery out or by soft or hard resetting then theres not much more you can do. You could try taking the battery out and giving it a full charge with the mains charger provided but I dont think that will do much good.
As long as you havent flashed a new rom with the goldcard then call your service provider. If you got a sim free phone then call the place where you bought it as its covered by warantee. You should be able to get it replaced if theres a fault.

the same thing happened to me after 2 weeks with phone, I'd had no problems with the phone then one morning while using opera it froze. I had to remove the battery to try and reboot the phone but it wouldn't boot past the htc screen. eventually after removing the battery several times the phone wouldn't even turn on, also the phone got very hot with the battery in. I called htc and told them and they picked up it for repair. it looks like they couldn't fix it cos they sent me a replacement phone. they returned the phone to me within a week.

HTC White Screen of Death
Thanks, guess I feel a bit better knowing it wasn't anything I did..and that I am not alone in this world of WSOD
I have contacted the seller and haven't heard back yet. I don't imagine it will be a problem. Perhaps above and beyond the alarm clock/freezing thread a WSOD thread is in order until it is determined if they are related.
Thanks all.
GR8
Update;
I pulled battery and replaced so device is off. Charged over night and the orange power charging light didn't go off or go green by morning. device was hot.
Get this though, when I pull the phone off the charger the orange light doesn't go out!. Now the phone won't turn on either. Had to pull battery again to make orange light go out and when it powered back up, back to HTC whit screen.

gigino said:
Hey,
I had my HD 2 for 2 days now.
It just crash on me for the first time soft rest the unit now it well not boot up anymore stuck in the HTC with white background screen and the rom version at the left bottom side.
Tried removing battery nothing still stuck.
I tried to hard rest the pda but cannot get it to hard rest.
Can someone explain how to hard rest what do you have to do hold the volume key up or down and switch the unit on tried it but nothing.
Please any help.
Thanks
Gigino
Click to expand...
Click to collapse
I don't know what is the cause.
But it is really pissing me off.
The only solution out is to do a "hard" reset by holding volume up and down TOGETHER while doing that .... press the power on button for about 1 second ... then ONLY let go the "power on" button which still hold volume up and down.
You should see the screen to restore to factory default .... and proceed to do so.
I have encounter quite a number of times but after trying various "solution" ... it still happens.
By the way, I am using cooked ROM (which I don't think is the problem).

palmerj100 said:
the same thing happened to me after 2 weeks with phone, I'd had no problems with the phone then one morning while using opera it froze. I had to remove the battery to try and reboot the phone but it wouldn't boot past the htc screen. eventually after removing the battery several times the phone wouldn't even turn on, also the phone got very hot with the battery in. I called htc and told them and they picked up it for repair. it looks like they couldn't fix it cos they sent me a replacement phone. they returned the phone to me within a week.
Click to expand...
Click to collapse
I encounter similar situation .... was installing the new taskbar .... then it took very long ..... so while the installation in progress thingy is still in the middle .... I did a soft reset ... then it start up till the white screen and stock there and showing the ROM version etc at the bottom left.
So have to do a Restore to Factory Default to get it up and running again.

Seems there is something really wrong with this model.
I have it for two months now and lots of issues.
Now it is with HTC for repair as I also have the white screen with green HTC issue.
Nothing helped Hard Reset nor flashing rom.
I can't wait to get it back ;-)
Tons of issues with this phone, but my love for it is just a bit bigger than the hate.

hello all gettin frustrated here too bout a week ago my brick started and stopped on std rom reflashed duttys 1.3 and new radio.was fine for a few days then it seemed to crash and hard reset by itself.now i have a crash every day which inccurs a hard reset very annoying........gets stuck at boot screen as does every ones.now if you if your like me and have HSPL,cooked rom and upgraded radio.....sorry htc....and are sending it back for repair,you should still be able to activate bootloader mode and reflash std rom/radio.if its like mine after flashin it might behave as normal again untill next crash.so.........
1. Turn your phone off
2. Press and hold the VOLUME DOWN then Press and hold the POWER button. After about 3 seconds the tri-coloured screen should appear
3.connect it to your pc it should install drivers.the screen should now say "USB"
4.reflash with std rom/radio (should be located here http://forum.xda-developers.com/showthread.php?t=577717 and http://forum.xda-developers.com/showthread.php?t=611787 and bingo HTC are none the wiser and it may restart again if it does dont trust it!!!!!!!!
i think i read somwhere that a shipped rom will remove HSPL but you might want to clarify that with a senior member here.

camo.b said:
hello all gettin frustrated here too bout a week ago my brick started and stopped on std rom reflashed duttys 1.3 and new radio.was fine for a few days then it seemed to crash and hard reset by itself.now i have a crash every day which inccurs a hard reset very annoying........gets stuck at boot screen as does every ones.now if you if your like me and have HSPL,cooked rom and upgraded radio.....sorry htc....and are sending it back for repair,you should still be able to activate bootloader mode and reflash std rom/radio.if its like mine after flashin it might behave as normal again untill next crash.so.........
1. Turn your phone off
2. Press and hold the VOLUME DOWN then Press and hold the POWER button. After about 3 seconds the tri-coloured screen should appear
3.connect it to your pc it should install drivers.the screen should now say "USB"
4.reflash with std rom/radio (should be located here http://forum.xda-developers.com/showthread.php?t=577717 and http://forum.xda-developers.com/showthread.php?t=611787 and bingo HTC are none the wiser and it may restart again if it does dont trust it!!!!!!!!
i think i read somwhere that a shipped rom will remove HSPL but you might want to clarify that with a senior member here.
Click to expand...
Click to collapse
If you flash a shipped rom via activesync as you described then the HardSPL will be left intact and HTC will be the wiser and will invalidate your warranty.
The only way to remove the HardSPL is to flash a shipped rom via microSD Card which will flash the shipped rom, radio and spl back and will leave you with a stock device.

White screen with HTC logo is a hardware defect
I also have the issue with not booting HD2 after less than a month of use . It shows white screen and green HTC logo but without the red digits in the bottom part of the screen. And one more strange behavior to mention - when phone is switched off and I connect it to the charger it starts itself after 30sec approximately.
What is inside:
Original SPL with an original ROM but for different region than the one which originally was inside. I flashed it by SSPL (without using HSPL).Only ROM was flashed without radio as radio was the same.
What checks were done:
1)Soft reset
2)Removing of battery
3)Hard reset several times
4)Flashing back with the original ROM through ActiveSinc and cable from computer. As the original SPL is intact this should return it to the factory condition. After flashing I did 2 hard resets. But no change - still showing white screen on boot up.
Finally I gave it to the repair workshop. They confirmed that this is a hardware problem and sent it for repair in authorized HTC service.
Suggest that this is a problem with a bad soldered chip (integrated circuit) during manufacturing of the PCB. In this case the power controller chip is suspected. The contact pad of the chip and solder are touching each other and phone works. With the time passing the contact surface oxidate and contact is lost. So initially the phone will work but reset itself occasionally while the contact is instable and will stop fully to operate when the contact is completely lost. Only replacement of defective PCB can rectify this problem. Trials to re-solder the chip are usually not successful. This is purely manufacturing defect. However sometimes it may happen if you drop down your phone.

i had same problem, it was stuck on first white screen with some version numbers in red in bottom left.
I did a hard reset and it got fixed.
i had not installed anything or flashed anything. it just got stuch at that screen 1 fine day for no reason

mskip said:
If you flash a shipped rom via activesync as you described then the HardSPL will be left intact and HTC will be the wiser and will invalidate your warranty.
The only way to remove the HardSPL is to flash a shipped rom via microSD Card which will flash the shipped rom, radio and spl back and will leave you with a stock device.
Click to expand...
Click to collapse
I have the same problem my htc hd2 freezes at the white screen.
I have tried to do a hard reset but i have not the time to put the usb cable in at the red green white screen.
Is it possible to resolve this problem or must I send my phone to HTC.
Thanks.
Hermanb

WSOD FIX
To all the people having WSOD issues, check your microSD cards. I had this issue while ago with the white HTC screen and NO RED TEXT and I norrowed the problem down to my microSD card. When taking it out of the HD2, it would boot up fine. So I plugged my card into a USB adapter on my PC, formatted it and then put it back into the HTC. Everything worked fine.
EDIT: My HD2 is a T8585 and is unbranded bought from UK. I have always been using the stock 1.66 WWE ROM

I have exactly the same prob as camo.b, and right now I`m formatting my SD card, hoping that I'll be able to at least restore the SPL so that the warranty will still be available. I'm bringing it in tomorrow, if everything turns out to be fine with my SPL...

AinsCrowbar said:
To all the people having WSOD issues, check your microSD cards. I had this issue while ago with the white HTC screen and NO RED TEXT and I norrowed the problem down to my microSD card. When taking it out of the HD2, it would boot up fine. So I plugged my card into a USB adapter on my PC, formatted it and then put it back into the HTC. Everything worked fine.
Click to expand...
Click to collapse
Stil have the same problem even with the Sd card out,

hermanb2004 said:
Stil have the same problem even with the Sd card out,
Click to expand...
Click to collapse
My HD2 will not let me flash anything, even though I can get into the bootloader screen. Right now it's semi-bricked, and I have tried flashing a stock ROM via both usb and sd card, I have tried using task29, I have even tried uninstalling HSPL, but nothing works. Everything fails, either at the beginning, at the middle or at the end of the operation.

I flashed it with a shipped rom and he works,

I was unable to do a hard reset with any card still in the device. be sure both sim and sd card are removed, then reinstall battery and follow vol up/down etc. procedures. good luck.

Unique issue with my elf :o HELP!!!!

hi guys
well ok here is the story
I got htc touch elf
in past i have flashed many roms, upgraded radio,uspl & all & everything was working fine but today phone was in my pocket & when i take it out no display but network led flashing, so I soft reset it but it didn't turned on. I even tried charging but the orange LED light didn't come on(even after 10 mins of charging). than i removed my battery & after 10 minutes i placed it in & turned on my phone this time it starts. So i quickly hard reseted the device & it worked fine. But within few minutes when its customizing the device it turned off & screen goes black. I tried turning on & it turned on & quickly adjusted back light settings. & was editing time it hangs & again turned off. I tried again & again sometimes it turns off at smart mobility screen. & later it didn't even turn on & no charging light even when plugged into charger. I took out battery again & placed it in & it utrnd on but turns off in few minutes.
My touch is almost 2years old & orignal stock battery since i purchased touch
i guessing that it may be battery issue cause i was able to go in try colour boot loader screen but it fades & changed in to dim white screen.
It also happens in smart mobility screen & turns reddish or blue & than turns off.
any ideas guyz
watz this issue
I am guessing battery issue but in try color screen it fades to dim white screen & from past 20 minutes its still in that dim white light(picture attached)
so is battery corrupted or any hardware issue.
any help will be so helpful
thanks
waiting for your replies
PS:- & when i was able to log in windows i checked battery status it says 70%. after 10 minutes of without battery I reinserted battery & goes to tricolour boot loader screen This time it didn't fades.
But when i soft reset device it stays in red colored smart mobility screen see pic attached

no one wid any idea

here's what u can do...try to hard reset till u see the tri color screen and then flash it with a stock ROM with the W/O 6.1 it should turns into green color..then just configure it as usual.

Try with a fully charged battery, if battery is not the issue then put in a fully charged battery and then flash a stock ROM, don't risk a flash with this battery, it may die in between of a flash ( maybe battery cycle issues 2 year old batteries can give these ). Flash stock with a new battery which is charged to 100%.
If not just manage a flash to stock and go to HTC support, maybe issues with harware.
You sure no moisuture/water went it ? These phones are tricky if moisture goes in and creats issues with motherboar an the tocuh screen can cause re-boots etc etc.

thanks for your reply guyz
I visit service center & they told me that its motherboard issue.And they cant fix it..have to buy new motherboard but as it costs 70% of the price of mobile so better to buy a new one
After searching web for it I found that HTC has these motherboard issue. There hardware is not long lasting.

As promised, just replying to this now. have just seen your last post. It does indeed sound like a hardware issue - I was going to guess at the mainboard. Have you tried flashing on a different ipl/spl etc? I wonder if that may be de stabilising your device for some reason? Also, guess you could try another radio. I have 3.21.90 on both of mine. Can't remember what IPL/SPL combo I have going.
Sorry to not be of more use. By all means feel free to see what JTAG can do for you, but I seriously doubt you will be able to alleviate this situation, and at the same time, HTC/Service Centre would be a little less willing to help.
They also tried to charge me £90 GBP to fix an ELF.... that is more then I can buy them for!
Stu

captainstu72 said:
As promised, just replying to this now. have just seen your last post. It does indeed sound like a hardware issue - I was going to guess at the mainboard. Have you tried flashing on a different ipl/spl etc? I wonder if that may be de stabilising your device for some reason? Also, guess you could try another radio. I have 3.21.90 on both of mine. Can't remember what IPL/SPL combo I have going.
Sorry to not be of more use. By all means feel free to see what JTAG can do for you, but I seriously doubt you will be able to alleviate this situation, and at the same time, HTC/Service Centre would be a little less willing to help.
They also tried to charge me £90 GBP to fix an ELF.... that is more then I can buy them for!
Stu
Click to expand...
Click to collapse
yup. I tried flashing diffrent radio and roms. But it didn't worked. will flash ipl spl if it comes back to life again
thanks again for your replies

No need to say thanks. I wouldn't be on this site if it wasn't for others helping, not would I have bothered posting my attempts at jtag etc
Let us know how you get on, I am intrigued to see what could be going wrong on your phone.