Well my O2 Exec went a little doolally the other day...
Froze on the password screen with no way of getting password input or using keyboard to input password. Happend after a phone call came in
I soft resetted and all seemed fine... Except my today screen details the number of unread emails in two of my email accounts. I cannot access them!
Messaging does not list them either. I cannot create the account again with the same name as it is already in the system!
Any way of either getting the accounts back into the messaging list or removing them from the machine so they can be re-added?
Otherwise reasonably happy with the device.
P.S. the crash also caused my wireless settings to be lost and also my bluetooth partnerships
I have noticed a similar problem in that if you soft reset after receiving e-mails, or texts, even say an hour after receiving them, the Exec forgets that they were there, and deletes them.
This is fine for e-mails (well, annoying not fine) as you can download them again, but for texts it means they are lost forever.
Is there a way to make the device 'save to disk' all Pocket Outlook items before having to soft reset?
I realise one shouldn't have to soft reset so often, but with a device this buggy it's outta our hands.
The biggest problem is the actual account is gone
It shows up on eth today screen but is not selectable from messaging. This means I cant read old or get new ones. I cant recreate the accounts with the same name.
I suppose that its looking like I need to do a hard reset
I had a very similar problem on my Blue Angel a while back and after trawling through the registry, I eventually found some references to the "ghost" e-mail accounts. Deleting them sorted things out for me, so it'll probably work for your Exec?
Wish I could remember whereabouts they were in the registry, but it was a few months ago...sorry. Have a snoop around and see what you can find though, it might save you a hard reset.
hello, if this has allready been asked can someone please point me to it as I cant find it
The question relates to a known issue with the email clients dissapearing after a soft reset. My problem is that they are still resident in the message menu, though when clicked on do nothing. And if I try to open them up again by the new account option it will not let me as it allready exits. How do I delete these entries so that they do not show up :?
me too......
I wouldn't mind a solution to this too. I've got an AWOL email account sitting on my today screen also.
Fish
Send mine to service, they switched the mainboard, no problems since!!
Seems a bit extreme, a mainboard transplant. I can't help think that it's a software problem.
I can find references to the number of unread emails displayed on the today screen in plain text in the registry, played a bit but not successfully.
Hmm, I think this may run and run.
Fish
It actually happened to my previous BA with WM5....
For my O2 Exec, what happened is sometimes:
1. When I receive an email from a Yahoo POP account, there is a link to some website.
2. I click the link and it divert to the PIE. It downloads a bit and then suddenly terminate itself. No matter how I try reopen the website it just doesn't work.
3. So, I reset the machine and the emails just downloaded in the Yahoo account were GONE!!! But the account is still there. I just have to download it again.
So, I think it's all related to the persistent storage that it needs more times to store the messages into the device.....I guess.
Anyway, my POP accounts didn't disappear again compared to my previous BA. Hopefully, an OS upgrade can solve this problem.
Cheers,
Finally I have a proper error with Active sync, and it's been going on for a couple of days now. No matter what I do it's screwed!
Problem is that when trying to sync with my home or work PC's, my JasJar freezes once the contacts have gone across - only a soft reset does anything, so obviously the rest of my syncing can't be done...
If I untick "Contacts" then the other information - Calendar, Files, Tasks, Notes, Favourites - sync perfectly.
Ok, I've tried all of the following to fix this:
a) Soft Resets
b) Removing all Partnerships from both PC's and JasJar
c) Hard Resets
d) Re-flashing the ROM
e) Completely uninstalling Activesync and reinstalling 4.1 on both PC's (including removing all registry settings, profiles, rapi.dll, etc)
f) Removing pim.vol to force a new one to be created
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Having done all that I have now moved all of my Outlook "Contacts" into another Outlook folder (called - rather unimaginatively - "Contacts 2"). I have connected via a clean Activesync install which has successfully synced all Outlook information (including my empty contacts folder).
I have then started copying each contact back into my original "Contacts" folder one by one...After copying a single contact, Activesync kicks in and synchronises with my JasJar. All good so far, second contact syncs correctly, third, fourth, etc. Then after copying in the 24th contact I get the following error message:
"Synchronisation could not be completed. Try again later.
Support code:80070008"
My question is...What the hell does that mean!? Neither Google, nor microsoft.com have come up with anything helpful on this subject, so does anyone here have any bright ideas, or maybe suggestions on a different approach I could take to sort this problem out, short of formatting my hard drives!?!
get the latest activesync 4.1 maybe??
sorry didn,t read the post good 8)
Hey Sub69,
This is definately a funny error and one which I think might only be solved with a ROM update, not the same ROM you have but a new one of a different version.
It appears you are the only one with such a problem as there are no others mentioning anything so strange. The fact you can sync some items shows it's not a connection issue. But to be sure check that you have followed this http://www.microsoft.com/windowsmobile/help/activesync/default.mspx and have all PORTS open?
Also you hint at 'e' that you have 2 PC's? Is this corrent and if so what are the OS's on them? And when you get to the 24th contact does it fail no matter who the 24th contact is?
Gavin.
sub69 said:
g) Rebuilding my Outlook .pst and mapi.dll files, and importing my contacts from a .csv file to ensure there's no rubbish in there.
Click to expand...
Click to collapse
From your description, it sounds like corruption in the contacts records.
1) By "rebuilding", are you saying that you created a totally new .PST file, before importing data from the .csv file?
2) Did you also check (and repair) the .PST with ScanPST.exe. Typically you'll find it in the path:
"C:\Program Files\Common Files\System\MSMAPI\1033\"
last part will change depending upon the language.
3) As GavinN said, would be interested in knowing if your 24th contact is always the same one, and what happens if you manually create the 24th contact rather than copying it.
4) what happens if you export just the contacts and then import those into a new profile (new .PST file). Can somebody else correctly import and sync with those contacts?
Well, I tried the whole process again, and it allowed me to gt past the 24th contact, so it's not specifically a problem with that contact. In fact, if I reset my device, delete all partnerships, and connect again, it will sync those contacts straight away with no problems. I can then start copying the next lot, one by one, from "Contacts 2" to Contacts, and it'll sync them to my Jasjar, before giving the same error down near the 50th contact. I can then do the same thing again, etc, etc. So I now actually have all of my contacts on my phone. Not the most elegant of solutions, and there's clearly something quite wrong, but it'll do for the weekend, until I can be bothered to figure out something more permanent.
I have a second problem now, in that my Calendar items keep disappearing from my JasJar for no apparent reason. They sync fine, as I mentioned earlier, but if I leave Activesync connected, it kicks in about five minutes after the initial sync, and removes all calendar items, whether they have been entered on the PC or the device. This is clearly getting ridiculous! I'm going to have to put a bit of time and thought into this, but it'll probably have to wait until Monday, otherwise I'll be in trouble with the wife for wasting a weekend!
BTW, I did scan the .pst, when that didn't work I created a new one. Extracting the contacts to .csv and importing them alone into a new .pst before syncing gives the same error. I am now using the latest version of ActiveSync 4.1, although I was previously using AS 4.0 when this problem started. And I'm 99.9% certain that I completely removed absolutely everything AS related in between the two versions.
I think my next plan is going to have to be to completely erase all data, and input it all manually into a fresh .pst. Can't see why this would be any different from importing it from a .csv, but I'm rapidly running out of ideas. The most annoying thing is that this randomly happened in the only week since owning my JasJar where I haven't installed or uninstalled ANY software, changed a setting, or anything! Just as it was all pretty much perfect, look what goes and happens!
Ok, I now feel like a complete idiot, but at least I know what the problem was.
Smartfilter 1.3 is a fantastic piece of software, but it appears that if you keep it running in the background while trying to sync, then your sync won't work (obviously something to do with the way that it loads the contacts)
I could have sworn this was one of the first things I'd tried when I started having this problem, but obviously not...
In case anyone else comes across this problem, here's your answer...At least now you won't have to reset and reflash your device a hundred million times, and destroy / rebuild Outlook and ActiveSync like I did
I'm using smartfilter 1.3 & didn't face that problem while syncing, but mine is Dopod 900. Maybe because of different ROM... just guessing...
I take it back.....I spoke too soon. It synced once, now it's doing the same thing again. :evil:
Aaaaaaaaaaargh! I've even flashed the latest O2 ROM to my JasJar out of desperation, and it's still doing the same thing! This would be funny if it wasn't so frustrating. It was all working perfectly until last week...Why me!?
I've had the same problem once i think. I dont remember what I did that time to get the same error code you posted though. But I restarted my pc and I was able to sync again. I hope i wont face that same problem again... Goodluck...hope you can sync soon...
Well, I can now sync...I'm still having the same problem when there are a few changes (~25+) to sync accross in one go, but if I kill all running processes with "pocket task manager" and remove all plugins from my today screen, it works flawlessly.
So, it's still not back to normal, but it'll do for now...
Just to wrap this up:
I exported my e-mail to a new pst file, and everything else to .csv,
Opened the csv's in Excel to get rid of any extraneous data,
Started again with a blank pst file on my Win2K machine and imported everything to it,
Synced everything to my JasJar,
Started again with a blank pst file on my WinXP machine,
Synced everything from my JasJar to my XP machine,
All ok now.
Edit: Wow, this is an old post! People are still having very similar problems in the Kaiser forum though, and the solution is still the same. So just wanted to say, if you searched and found this as an answer, don't discount it just because of the age!
i know this is old but i had the same problem, i fixed the problem by doing the following steps
START -> SETTINGS -> SYSTEM -> MEMORY -> RUNNING PROGRAMS -> STOP ALL
did active sync again and it worked fine.
my device is an IMATE Kjam, running the MR CLEAN ROM, 2.3 i think,
hope this helps someone.
Cheers
Connecting to Activesync but not able to Sync
Hi,
I am having a strange problem with Active Sync.
When I plug in my mobile with USB and use active sync. it does not synchornise.
I have tried all the options liek chaning schedule, changing the settings and diabling advanced network functionality still I am not able to make the diamond synchronise.
Finally, I download the active sync. 4.5 even then my problem remains the same.
It always shows the message "connected" and fails to synchronise.
Second, i tried copying music files to my diamond and it did not ask for any conversion to mobile format which was not the case before
thanks for any help..
Edit/Delete Message
Hello,
I'm having a problem syncing my contacts and such. I get an error message stating that I have to install Outlook and retry. I have searched both pcs and they both have outlook on them. Any I deas? I'm using Tomal 8.2 ROM and a work box with XP PRO.
Thanks in Advance.
I appreciate the replies and I will try them out when I get back to shore and will report them here.
Hi all,
I 've got the Qtek9100, and with both the default rom it shipped with and the custom Tmobile 2.17 ROM I've had this problem. I use Gmail on my phone via pop3, and my problem is that the phone is constantly deleting my old email messages. Its not sending them to the deleted items folder, but removing them from my inbox as though they never existed. Have any of you encountered this problem or know of a way to fix this? Thanks.
I have a Cingular 8125 and I have the same problem. After I close the email its gone!
Same problem here too.
set to get first 999kB of message.. it is the only work around that i found
Loosing Emails.
I had this type of problem with SMS's and emails - basically anything with Pocket Outlook.
The solution was to Close outlook fully (not with the 'x') before soft-resetting the phone. Pocket outlook does not seen to write the new emails to it's database until the app is closed. (i.e running programs - stop program)..
Since I started closing outlook fully before soft-resetting I have not lost 1 message.
Charlie Grillo
Actually, closing outlook fully does not stop email from being deleted. This happens even when I don't soft reset the phone. I'll try getting the first 999kb of a message, though I worry that this could fill my phone quickly if I don't pay attention. Also, I don't have this problem with SMS messages.
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
DedEye said:
I figured it out.
Under Tools -> options in Pocket Outlook is an option to "Display messages from last x days only." I've unchecked that, so here's hoping that takes care of the problem. Hope it helps everyone else who had this problem.
Click to expand...
Click to collapse
I had this unchecked already, and I still have the same problems.
Any other ideas?
Here si the fix on the HTC and disappearing emails
1 start/message/click email account/menu/tools/options/tap email account/edit account setup/next/next/next/next/next/download message 3 pls days/advance setting/keep them on server/next/ finish
Do this for all accounts
Now go to your computer and outlook tools/email accounts/view or change email account/next/change/ more settings/advanced/leave copy on server/ how many days is up to you
You must do this for all you accounts on that computer. then do the same to all the computer you use to get the same e-mails.
Hi,
I use O2 xda mini S with AKU2 ROM with Device s/w 2.1.2.16 and Desktop Sync s/w 2.1.1.18. Messages are being pushed from BES 4.0 server properly but Attachments are not available (does not show attachments at all).
Am I missing a registry setting or something else...!!!
I have tried reinstalling the device s/w and desktop s/w as well but nothing seems to work.
Even reinstalled the AKU2 ROM but still the issue remains.
Please help else may have to go back to MS Pushmail.
It is probably a setting on the Blackberry Enterprise Server - wnet through similar pain myself and in thend switched to using Outlook OWA access which works perfectly and gives me all attachments in a form I can use and work on
Issue got resolved today.
I happen accidently uninstall the O2ActiveUI software and the attachments started appearing. I did not do anything other than this.
Also this freedup a lot of space on my PDA. Now the phone seems faster and more responsive as well.
Blackberry Connect - Attachments missing --- Resolved
JoninLA said:
It is probably a setting on the Blackberry Enterprise Server - wnet through similar pain myself and in thend switched to using Outlook OWA access which works perfectly and gives me all attachments in a form I can use and work on
Click to expand...
Click to collapse
The issue is finally resolved.
I had uninstalled O2ActiveUI to make for some extra space (not that the PDA was completely out of space). Post that, the atachments started appearing.
Seems like O2ActiveUI was clashing with BB Connect. I used "Corporate" Option to clean the same.
Seems O2 missed testing the BB Connect with their s/w....!!!!!!
varungl said:
The issue is finally resolved.
I had uninstalled O2ActiveUI to make for some extra space (not that the PDA was completely out of space). Post that, the atachments started appearing.
Seems like O2ActiveUI was clashing with BB Connect. I used "Corporate" Option to clean the same.
Seems O2 missed testing the BB Connect with their s/w....!!!!!!
Click to expand...
Click to collapse
I have the same issue with missing attachments. I was sure that it was working when I first installed the BB Connect client. The only problem in my case is that I am not using an O2! Obviously something else also interferes with the email client.
Same problem here too - not 02
It started recently here too. I used to receive attachments fine.
Now it does not redirect to my PPC no more.
Earlier this week, it dept of my company has made an urgent BES maintenance. I wonder if they changed some setting here. I have checked with other colleagues running RIM devices and they get attachments fine.
rafaelk said:
It started recently here too. I used to receive attachments fine.
Now it does not redirect to my PPC no more.
Earlier this week, it dept of my company has made an urgent BES maintenance. I wonder if they changed some setting here. I have checked with other colleagues running RIM devices and they get attachments fine.
Click to expand...
Click to collapse
Attachements work for me again. I found that storing attachments on SD card does not work. Ie, I changed the setting, forgot I changed it, and it stopped working. I changed it back and it started working again.