Is there anything I can do to get passed this issue?
I have a cingular 8125 with a damaged touchscreen. I can see everything, but only the buttons work. I tried flashing it, and all was successful, except now it's stuck at the "tap screen to begin" screen, and it won't move on allowing me to actually use the phone.
Hey guys my hd has locked it's self i can bring it out of standby but it wont unlock the touch screen.
have done 3 hard resets and it gets to the "tap screen to continue" screen but still says "unlock" in the bottom left corner.
it wont allow me to unlock it.
i am running the stock rom 6.1 on orange uk.
can anyone help?
does that corner of the screen work? what happens if you press phone? do you get the dialer? it could be that the screen doesn't work.
the soft keys doesn't work apart from the hang up key which vibrates and lights the screen. But when i touch the unlock button nothing happens. if i press the volume control i get the htc volume control as well
Well I had this problem once and only thing which worked was when I connected the phone to the power for charging and it immediately unlocked.
have you tried going into bootloader mode? if you can, then try install a new ROM...
Ok i didnt mean the soft keys. There is a option in the bottom left corner of the screen that says phone, i was wondering if you touch that corner does it work.
Also if only 1 of the soft keys are working you have a another issue as well. I would be getting in touch with orange and looking at sending it backfor now. I would flash any custom roms as this will affect the warranty. Look into keeping the warranty in tact until the issues have been resolved.
1 thing you could try is flashing the original rom again. See if you can find the orange ROM (it's on here somewhere) and reflash with this and it might solve some of the issues as this will do a little more than a ard reset will.
thanks for your feedback guys. Nothing i did made any difference so it's gone to HTC to either a: fix or b: replace. i was lucky in that i hadnt flashed any roms into it yet as i didnt wont to invalidate the warrenty and that orange being s#it, wont even let me upgrade the stock ROM. grr. will post on here when i find out what it is.
no idea what was wrong with it and they replaced the whole touch screen.
thread can be closed.
thank you
Thread closed as per request
My Touch HD is frozen....was using fine so many days - suddenly overnight - I can no longer use. The whole unit is unresponsive.
Tried the following:
Soft reset...got stuck on the home screen after boot....
Hard Reset....boots then stuck in align screen
ROM Flash...tried 6.1, 6.5 flashes...then boots then stuck in align screen
Official ROM Flash...flashed..then boots then stuck in align screen...
I am out of ideas - what to try next...can someone give me idea what could be the problem - I think my fone is still on Warranty - I bought it on August 2008. SO I will probably need to send for repairs! Will need to put back stock SPL etc...before I send it...
When the fone is stuck on align screen and I link the fone to my Laptop the activesync starts - and I can browse the folders on the fone - that's about it!
Is there any way I can bypass the align screen part - so I can see if the rest of the fone works.
Gosh! how much will it cost to get this sorted?
Please someone give me some ideas on what I can do to get this resolved.
thanks
DD
devdarshan said:
My Touch HD is frozen....was using fine so many days - suddenly overnight - I can no longer use. The whole unit is unresponsive.
Tried the following:
Soft reset...got stuck on the home screen after boot....
Hard Reset....boots then stuck in align screen
ROM Flash...tried 6.1, 6.5 flashes...then boots then stuck in align screen
Official ROM Flash...flashed..then boots then stuck in align screen...
I am out of ideas - what to try next...can someone give me idea what could be the problem - I think my fone is still on Warranty - I bought it on August 2008. SO I will probably need to send for repairs! Will need to put back stock SPL etc...before I send it...
When the fone is stuck on align screen and I link the fone to my Laptop the activesync starts - and I can browse the folders on the fone - that's about it!
Is there any way I can bypass the align screen part - so I can see if the rest of the fone works.
Gosh! how much will it cost to get this sorted?
Please someone give me some ideas on what I can do to get this resolved.
thanks
DD
Click to expand...
Click to collapse
Have you tried flashing orginal stock rom which came with device. Has been known to fix a multitude of problems.
Also you can bypass align screen. Read alternative solution halfway down first post in this thread, though it does require copying a file to your sd card
Thanks Spartan
Yes - I have flashed with the official ROM - same issue got stuck in the Align Screen.
Then I tried the welcome.not procedure to bypass the align screen and it crossed that stage and now I can see the home screen - but none of the screen functions work, not even the four buttons below - phone, home, <- and the end key. I tried the volume key and it bought up the volume screen, and sound is OK as i change the volume - rest nothing is working.
I can receive calls but I cannot pick up - since there is no response from the screen.
I was wondering if there is a way to install some app on it so I can use the PC to control the functions? all I want to do is to make sure I have all the stock and details before I send it out for repairs.
Any idea what the problem could be and how much it would cost to repair? will it be covered under warranty?
Thanks/DD
I managed to install MyMobiler - and can use the functions using my laptop - which would imply something wrong with the screen and due to that it's not responding. Voice is OK, incoming outgoing is OK....
Any ideas if this repair will be under the warranty? how much it will cost?
devdarshan said:
I managed to install MyMobiler - and can use the functions using my laptop - which would imply something wrong with the screen and due to that it's not responding. Voice is OK, incoming outgoing is OK....
Any ideas if this repair will be under the warranty? how much it will cost?
Click to expand...
Click to collapse
If device is still in warranty period it should be covered. If you can access bootloader you can check whether or not you have stock SPL and Splash screen should tell you what build of rom your using, which should be enough to confirm if you have stock rom on device
Thanks Spartan.
Looks like it's send to HTC for repairs for me. Hopefully it wil be covered by warranty.
Does it make a difference which Stock SPL i need to have I have been reviewing the thread http://forum.xda-developers.com/showthread.php?t=431217 for stock SPL and see different versions.
File Type: zip Restore_Stock_SPL_114_2.zip (132.7 KB, 27307 views)
File Type: zip Restore_Stock_SPL_113.zip (132.7 KB, 11818 views)
File Type: zip Restore_Stock_SPL_115.zip (133.0 KB, 12979 views)
File Type: zip RUU_Signed_Blackstone_stockSPL154.zip (132.8 KB, 20904 views)
I have already flashed the Official ROM which incldes the radio RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship.exe
so which SPL shoud I flash - or can I just flash the last one SPL154?
thanks
DD
Hi Spartan
One final question....I am sending off my HD for warranty repairs and want to make sure I am OK. I have replaced stock SPL and also flashed the official ROM and the details are as per below:
When I check bootloader - I see the following:
BLAC100 32M
SPL-1.54.0000
MicroP-Blackstone (LED) v6
When I boot the HD normally - I see the following in the bottom during startup:
R 1.13.25.24
G 52.62.25.34U
D 1.56.00.00
Due to the screen freezing, I am unable to check the ROM version etc - but I have used the following to Flash.
RUU_BlackStone_HTC_WWE_1.56.405.1_Radio_52.62.25.34_1.13.25.24_Ship.exe
Can you please confirm - if this is OK (in terms of sending to HTC for repairs) as I am unable to go into the unit (screen frozen) none of the buttons except volume working. Have tried everything.
Thank you for all the help.
Rgs/DD
sounds like its your digitiser thats broke
looking at your info, all loos well for returning device. As long as you have stock SPL and rom you'll be fine, which you do
HD Frozen "Same Problem"
I have exactly the same problem "Copy cat" of what've suffered lately but I noticed something in my touch screen that when you look at it with 180 angle you see that there is something wrong with screen colored...
I think the problem from degitizer...........
Please give me the solution how to get out from the align screen as it keep repeating many times...
Thanks
jasemHD said:
I have exactly the same problem "Copy cat" of what've suffered lately but I noticed something in my touch screen that when you look at it with 180 angle you see that there is something wrong with screen colored...
I think the problem from degitizer...........
Please give me the solution how to get out from the align screen as it keep repeating many times...
Thanks
Click to expand...
Click to collapse
Well I'd imagine if you had turned the phone 180 degrees, you'd be staring at the back and not be able to see the screen.
I read somewhere that you can skip the align screen by holding volume up and down buttons and tapping the screen.
I mean to look at the screen horizontaly
I did by holding volume - + with tapping the screen, but it doesn't work
Please tell me your latest update as I'm out of soution and it's under warranty.....
Take care
Newton ring
jasemHD said:
I have exactly the same problem "Copy cat" of what've suffered lately but I noticed something in my touch screen that when you look at it with 180 angle you see that there is something wrong with screen colored...
I think the problem from degitizer...........
Please give me the solution how to get out from the align screen as it keep repeating many times...
Thanks
Click to expand...
Click to collapse
Looks like you have something like a Newton Ring (search the forum for more info).
I also had one unit with this problem and I fixed it without replacing the touch panel, but it requires you to have some hardware skills... that is if your device is not warranty covered.
You have to heat up a little bit the touch panel using a hot air soldering station and gently lift the first layer of the touch panel to allow the air to go inside. But I have to warn you that you could easily damage your touch panel!
Extract the file and place this welcome.not file in the root of the SD Card and hard reset and it will bypass the Align screen segment....
Fallen Spartan said:
looking at your info, all loos well for returning device. As long as you have stock SPL and rom you'll be fine, which you do
Click to expand...
Click to collapse
Thanks Spartan - really appreciate you taking time to provide answers - fingers crossed - lets see how it goes!
devdarshan said:
Extract the file and place this welcome.not file in the root of the SD Card and hard reset and it will bypass the Align screen segment....
Click to expand...
Click to collapse
I'll try it and hopefully it will work,
Thanks alot....
Hi there...
I have topaz with official 6.5 rom!!! I have the s2U2 lock program and suddenly when i tried to unlock my phone I couldnt even slide the bar... It seems like the screen doesnt accept my finger . No seriously when i restarted my phone (battery out and turn on again) and i tried to input the sim code i pressed the screen and nothing happens, and then eventually the screen locks with s2u2 and again no sliding to unlock....
I dont know what to do... anyone help????????? thanx in advance
You can unlock when removing the stylus too. (Unless you've turned that off in the settings...)
Then uninstall S2U2.
Not sure why it's not working for you.
If the screen is not working at all, you can try a hardreset. If it's still not working after that, then return it under warranty.
If you are out of warranty for some reason, you could always try to replace the digitizer, very easy to do
I tried sth else instead, i connected the topaz with my pc and accessed the files of s2u2, and pretty much f*cked them up!!!!! so everything is ok!!!
My screen doesnt recognize any tap slide or anything. could it be a software issue or do i have to take it to the warranty?
lordpipa said:
My screen doesnt recognize any tap slide or anything. could it be a software issue or do i have to take it to the warranty?
Click to expand...
Click to collapse
First go to sceen settings in Settings\System\Screen and align your screen to see if it responds.
If not, you'll have to do a hard reset to see if its software or hardwarew related.
If it doesn't work after a hard reset, you will have to warranty it.
I got mine back from HTC 1 month ago. Same problem. Screen worked, but was no longer a touch screen. Quick and easy handling by htc, and covered by the warrenty (at least in Norway).
Called the Warranty, they'll be send in one today. After hard reset nothing worked. Oh well, looks like I'll have to start all over again