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Hi all, this is my first post on this forum but I've been reading for a while to educate myself.
I've got a Herm200 that I've been trying to troubleshoot but to no avail. I'm fairly certain that it has a hardware problem but I haven't been able to isolate anything.
Here's whats happening:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
When the screen turns all white a soft, hard, or stand-by cycle will not always bring it back to life. The fact that the hard reset wont always fix the problem makes me think it's a hardware issue since the phone will boot-up with the the all-white screen.
This is incredibly frustrating especially since HTC wont accept any warranty claims in the USA on the Tytn.
At first I thought this might be a problem with the ribon connection between the screen and the base but i haven't been able to confirm or discount anything at this point. I have yet to find a way to consistently reproduce or rectify the problem so it's very hard to troubleshoot.
I pretty much have to take a second phone with me everywhere right now just incase i need to make a call. Please help! Has anyone ever encountered such a problem?
Thank you in advance!
SneezyRobot said:
Occasionally the screen will come out of stand-by all white. This will also happen randomly if i touch the screen to perform a command. While the screen is operating, sometimes the buttons on the face will stop working, however the buttons across both sides will continue working just fine.
Click to expand...
Click to collapse
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
wow... that sounds like exactly what's going on here, I actually even tried to disassemble it lastnight but didnt have the right driver set. thank you for the advice!
I'll look for one of those sets but what would you search for if i needed to find it?
Thanks again, I just got a set off of Ebay. Hopefully it'll be here next week
With any luck it'll be a connection issue.
I have had the exact same problem. Because I got the Tytn through work I made our IT department handle the issue and I am currently waiting for a replacement and to find out what happened.
Yep, it looks like the problems the OP is having are very similar to the problems we've been having over in this thread:
http://forum.xda-developers.com/showthread.php?t=291027
I'm beginning to think it's a hardware problem as well but not entirely sure.
People in the above thread mentioned that using the scroll wheel a while then moving back to use the D pad fixed the problem (very briefly in my case.) Once I use the center D pad button again it locks the hardware buttons under the screen until I make my device sleep and resume.
Somtimes rather than making all the front hardware buttons unresponsive the issue is that once I use the Down Dpad button I can't use the up button. Pressing up will make it go down, as will pressing down (at least that's working ).
Regarding the white screen - this sometimes also occurs. I can force it to white screen by putting a little pressure on the silver panel surrounding the top, right and bottom of the screen (I have an imate jasjam). Randomly when there's no pressure on the rim and I wake it out of standby, it has a white screen that can only be fixed by turning the screen off and on again.
Finally, the LED indicator seems screwy. Sometimes it never flashes. Other times it flashes sporadically (uneven intervals - we're talking maybe a minute between one flash then seconds before another). When I charge it sometimes the LED doesn't come on but nevertheless it charges. Sometimes if the LED is on it never turns green to indicate a full charge. Yet other times it comes on orange, turns green, then never switches off!
Is it possible that
a) The hardware button problems.
b) The white screen problem.
c) The LED problem.
are all related to some kind of connection going loose? Why would the hardware button problem be temporarily fixable with use of the scroll wheel if this were the case?
The other thread has fallen silent. I'm hoping that some of the gurus in here can offer some input here, even if they don't know the answer but can formulate an opinion. I know very little about these devices.
Thanks in advance guys!
PS - don't really know if I should start another thread, I've posted here as it seems like very much the same issue.
Anybody any idea? advice?
I had a similar problem with my HERM100. I didn't mess around with it too much, I just had Cingular replace it out of warranty exchange (thank god those original ROMs are on the wiki ). I did notice however that after doing a master reset, the screen would function again although I haven't messed around with it too much. I got so frustrated with removing the battery for 5 minutes and STILL powering on with a white screen that I just threw it in my back seat until the new one arrived.
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Anyone anyone?
HELP!!!!
barncourt said:
Hi. This sounds very similar to a problem that I experienced with a HERMES100. I bought the phone off someone on Ebay recently - someone had obviously scrambled the radio on it. I re-flashed it, and it sprang to life. However, after a couple of days, I experienced a problem where occasionally the LCD would stop refreshing, all the pixels faded away leaving only a white screen. Under these circumstances, some of the buttons on the phone stopped working. Turning phone on/off sometimes cured the problem, or it would require the occasional hard reset. This would happen once or twice a day and I suspect thats why someone tried to re-flash the phone.
In the end, out of curiosity I took the entire phone apart, put it all back together again and now there are no more problems!! Totally fixed!
My suspicion is that it was one of the ribbon cable push connectors on the mainboard - possibly not seated properly, or a bit of dirt contaminating the connection. Obviously when I took the phone apart I must have re-seated it.
If you are planning to take your phone apart, please exercise considerable care because some of the parts are very small and easily damaged. I would recommend buying a proper kit to take it apart. I bought mine for about £5 off ebay. Particularly useful are the plastic spoon "wedges" used to gently prise open the case after removing the screens. Don't use a screwdriver - you will scratch the case.
Good luck.
Click to expand...
Click to collapse
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
CINGULAR IN JA said:
This is my first post as I've so far managed to cure all my issues from just reading the forum. However, I am now having a similar problem with the white screen.
I have a cingular 8525. It fell and the following day the call and end buttons remained lit and wouldn't turn off and they also wouldn't work.
I soft reset, nothing, I then removed the battery and when I turned it back on, there was a white screen and the buttons below still don't work.
I have read the other posts on this issue, but I need help on exactly what kit to buy to reconnect the screen cable and instructions on how to do it as I've never taken apart a phone before, although I have dabbled with other electronic devices.
Your help would be much appreciated, as I am in Jamaica and there are no technicians here who I trust to help.
Thanks in advance.
Below are links to 2 kits I'm thinking of getting. Is either one better than the other?
http://www.pdasmart.com/pdaphonehtcmini.htm?gclid=CJrHntO-hosCFQx1VAodaQf6KQ
http://cgi.ebay.com/SCREWDRIVERS-TO...01677255QQcategoryZ108648QQrdZ1QQcmdZViewItem
Click to expand...
Click to collapse
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
In my case, they also are always lit up when the screen is also active.
And no matter what ROM version, they occasionally stop responding. Side buttons keep working.
mikechannon said:
Both kits look ok. PDA one tells you a little more but the basics appear to be in both.
I'm curious though you soft reset and took the battery out, but have you done a HARD reset? I would always try this first before dismantling.
Mike
Click to expand...
Click to collapse
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
CINGULAR IN JA said:
Thanks for the response.
I couldn't do a hard reset because the buttons weren't working.
I have made some progress with the phone now. Found a tech guy who looked at it for me. The white screen is gone, but the buttons still stop working from time to time.
All the connections seem ok.
Is there anything else that could cause the buttons to malfunction?
Click to expand...
Click to collapse
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
mikechannon said:
Nothing obvious.
Have you got applications installed that you have loaded - could be one thats playing up.
Have you now been able to do a hard reset?
If taking device apart and reassembling improved things it does suggest hardware though and might be worth double checking all those multi-connector blocks for good connections - i.e. take them out and in a few times to ensure any oxidation on contacts is removed.
Mike
Click to expand...
Click to collapse
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
CINGULAR IN JA said:
Thanks Mike.
I will give that a shot.
I haven't installed any new applications recently, so I don't think it is a software issue.
Thanks again.
Click to expand...
Click to collapse
If it wouldn't be a software issue, why is it, in my case, instantly resolved when going to settings -> phone with the side buttons?
i had this problem i took it to a guy who fixed the problem he said it was a very small tear in the flex cable which causes this white screen every now ant then and the buton problem , sorry to say its the cable problem and u need a very capable person to fix it or replace it with a new one . its very common problem baised on the guy who fixed it .
dmxl said:
I don't have these screen issues. I only have hardware button problems. It's so damn frustrating! I already own a replacement.
I just received a call from my girlfriend. I wasn't able to answer the phone with the buttons, only with a screentap. I also wasn't able to close the call with the hardware button. Since the side buttons work, I went to settings -> phone, closed it, and there we go. The hardware buttons worked again.
Why the heck is this? I truly hope for some wizz out there with some advice, since HTC would only tell me to send it back after replacing it with a new TyTN with same issues.
Regards,
DM.
Click to expand...
Click to collapse
Exactly what is happening to me, no white screen issues, just screen taps and answering calls, I also have another problem where the PDA will not allow me to open anything, be it the start menu or contacts, it will open and quickly close again. I have had mine swapped through Telstra in Sydney, it worked fine for a while and then the same crap again. These problems started before I even touched the OS, so it must be a build problem. Maybe we should write a joint letter to HTC letting them know that there is a serious problem with their machine.
I have had the same problem, got my Tytn through work so we sent it back to the company that supplied it to us. Got it back yesterday and they had replaced the "switchboard". Not sure what it is but there was the problem. Had white screen and buttons not working.
My girl gave me a cingular 8525 today, it had come into her work and I am trying to fix it. I am a hardcore wizard user so i am very familiar with HTC, cooking and whatnot, but my 1st problem is I cant turn this thing on. The battery may be very dead, or the phone may be broken. All I have is my mini USB plug which doesnt seem to be compatible with the new phone. The hermes is squared off a little. I can get a little red light if I move the USB plug around a little. 1st thing, I have to turn this on, I have had my wizards battery be completely out of juice and I had to jumpstart sort of speak, so I was about to get on that with the hermes battery, but Im still unsure if my existing mini USB stuff will plug in with the hermes' slightly different sized plug. Anyone know? or if its just as simple as buying a new plug.
How many thread are you going to start on this issue? geez slow down a bit and you will get some help, but first start reading .
btw have you even thought about doing a battery swap huh? or maybe using the right plug since you know its not the right one...i
bam. update, hermes is on, jumpstart solved the issue... no backlight though. checked backlight settings and they were up all the way... ideas?
After unlocking and flashing to farias rom and still no backlight, I think its safe to assume that the problem is in the hardware. anyone know how to replace the LCD screen or where I can get one?
whoa crazy another update: I left the phone alone to charge, battery is at 60% and screen just came on everything looks peachy! I am noticing it dimming and getting brighter occasionally though.
The phone is acting very strange, still unsure if its the hardware thats acting up. it went back to not working, the screen was lit up just once for maybe 20 seconds, noticed that the keyboard backlighting does not work either, but for that 20 seconds when the screen backlight was on, that was as well. Starting to think that there may be a loose connection somewhere inside the phone, or the light sensor is somehow not working and screwing it up. If the screen lit up once, then to me that means the backlight is not burned out. If anyone has any ideas, please please let me know. I know its a weird and uncommon problem but someone may have gone through it. Thanks again.
It is probable that the internal connectors are loose and or battery connections.
Really, all the information you need is already posted several times over. So use the search. But as a starter for dismantling and the service manual see the website in my signature.
You will need some skill in dismantling and a fair bit of care and patience or you will end up with something in worse condition than now!
Mike
interesting update for those who dont care, it appears that I have a very sensitive light sensor, after downloading the official wm6 from at&t my keyboard now lights up in the dark, before nothing lit up, just the dial and end buttons... I wonder if it could be the software or something in the registry thats not clearing being the reason why I still have no backlight... but last night it came on for about 10 minutes afer me not touching it at all... strange little device. oh well, if theres any ideas id love to be able to replace my wizard with this...
F2504x4 said:
How many thread are you going to start on this issue? geez slow down a bit and you will get some help, but first start reading .
btw have you even thought about doing a battery swap huh? or maybe using the right plug since you know its not the right one...i
Click to expand...
Click to collapse
The chargers are the same plug. The 8525 plug is squared off for the headset. They dont want you to plug your hermes headset into your wizard
I have read many threads and forums about the problem of the Hermes becoming white. The soft reset in this case does not help.
I found the explanation in my case and I am not able to fix it quickly, without opening the device to screw the connector.
The problem is only due to the temperature of the device. When the temp is to hot, the screen is white, in my case, it typically happens when it stays in my pocket et I moving too much throug the office ;-)
Solution, simply open the keyboard and gently blow in the thin area between the two parts of the device.. in my case, the screen comes back in 2-3 seconds.
Enjoy !
Eric
Hermes/Schaps 4.31/Orange CH
To be honest, I have this problem on my 838 (wizard) previously.
I have found someone (engineer who I need to pay) help me to check.
It is actually the connection cable between the keyboard and screen start breaking.
This makes the connection poor.
End up, my wizard cannot be repaired and I have borrow my freinds hermes to use in the mean time.
I suggest you pay special attention to it.
I suppecm that you blow it is actually helping the connection of that cable.
huh
are you guys serious in what you're talking about?
blow in between the two parts of the device when it's hot to get the connection of the cable back?
are you sure you are talking about a mobile phone and not about a compressor?
thanks for your feedback. I am convince that in my case, the gentle blow does not move the connecting cable.
Additionaly, the tipical symptom reported in various thread is that the soft reset does not help, while letting it apart for 15 minutes does help. It can confirm that the simple temperature idea is fine.
Again, it works for me, it can help others, and sorry for the others that won't find a solution with mine!
actually, i am neutal to this topic.
But just want to share my experience.
In my case, my cable is aging. Initially, it can help with slide the keyboard open and close.
End up the engineer told me that cannot be repaired deal to no parts. he examined it using a microsope watching the cable.
no need to take it too series.
It is a cable connection issue, it is caused by either dropping or opening and closing the device numerous times. It can be fixed the part cost around $20 kinda hard to find but can be found if you search enought. I can repair the device if your interested either pm me or you can contact me at
[email protected]
nate
when this happened to my hermes last August i found slightly unscrewing the two screws on the back of the screen fixed it & not had a problem since
didnt know what the white screen was 'till i got it right after the external volume crapped out, so tired of tinkering with hermes, going Kaiser
As a science experiment I have bought a number of hermes on ebay- it is a cable connection issue or worn cable in the 4 I have played with - all fixed by cleaning and reinstalling cable/connection or replacing the cable assembly. I cant say this is the only bug but 4 outy of 4 inducates a trend to me
John
Oh my gosh, topic starter, that is the same exact issue that I frequently have with my 8525. I eventually found out that if I leave it in direct sunlight, put it in my pocket for too long, or in anyway expose it to relative heat, then it would turn white.
That's a nice "fix" you have there hahah. As for me, I just let it cool down by placing it in a cool and shaded place, works like a charm after a few minutes.
Anyone with a WHITE screen MUST READ this!!!
To bring credit to what I say below, I haved had tinkering experience with electronics for the past 10 years, not to mention that I am currently a 3rd year electronics engineering student.
I currently have 4 hermes units.
When I first had the white screen prolem on my first hermes about a year ago (may be 8-10 months?) my research on the net revealed that the problem is apparently the connector on the button pad board (part number 50H000380-30M-A). After serious tinkering and tweaking I finally got the (extremely sensitive) connector connected up so that the white screen issue actually dissapeared. However, since the connection was so delicate and so sensitive, I had to fix it in place with a hot glue. Hot glue actually added some thickness to it; given that there isn't much tolerance between the top of the connector and the cover, I needed to scrape away some plastic without putting a hole in it so it can accommodate the extra thickness, this is also required for the sliding function to be smooth.
However, right now I have 4 hermes, and I am faced with the same issue. On two units I have the white screen problem. After some intuitive testing I have found that the problem is not with the flex cable, nor with the connector on the flex cable, nor the connector on the button pad board. The problem is with the actual button pad board itself, as it contains fair bit of circuitry on board.
This is how I came to the conclusion. Since the white screen can be fixed with sensitive alignment of the connecor on the board, I wondered if it will display anything with that D-pad (button pad board) disconnected. On trial, it didn't display anything on both a functional unit and a unit with a white screen issue. From this I made the assumtion that the LCD initialisation sequence is contained on the button pad board (part number 50H000380-30M-A).
Having made this assumption, I thought since the symptoms of having it disconnected on a functional unit is the same with a unit that has the white screen symptom, I wondered if it will fix the white screen problem if I changed over the button pad board. On trial, I found that the white screen problem was a thing of the past. So, I don't know what on the button pad board actually causes the white screen, but it is DEFINITELY the board it self and not the connector.
PS: I don't know the proper names of the components but by the button pad board I am talking about is the board that lies under the front buttons of the unit that has the call, end call, start, ok...etc buttons.
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
pcpc said:
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
Click to expand...
Click to collapse
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
uengin said:
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
Click to expand...
Click to collapse
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
pcpc said:
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
Click to expand...
Click to collapse
I doubt its a "loose" solder joint. It could be a dry joint. But then again you never know. However, the symptoms with the heating and cooling mentioned in the thread it could be one of the several devices on the button pad board failing due to heat.
As a general rule of thumb, definitely electronic devices of this calibre should be dealt with a level of care indeed.
nohanz said:
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
Click to expand...
Click to collapse
Same for me which seems software issue but how to solve it
I'm having white screen problem too. I highly doubt it has anything to do with a cable because:
1) I almost never use keyboard, aka don't slide open the phone
2) lately white screen often happens when I touch a screen.
3) several times white screen got fixed by holding the phone next to aircondition outlet.
4) white screen recently started at the same time I've noticed that the battery started dying, it doesn't last as long as before. Before this battery I had another one, similar, and also never had white screen while that battery was new.
To conclude all this, at least in my case is more likely it's a battery issue and/or overheat. Tomorrow I'll use the original battery (I've replaced it with 3k mAh 2 years ago) this should proof me right or wrong.
My white screen issues started after a waist-high drop onto concrete, accompanied by the D-Pad and the surrounding buttons not working. In order to get the white screen to go away and the buttons to work again, I have a simple 2-step process:
Put the Hermes to sleep
Press hard right above the D-Pad/below the screen
When I wake the device up, it works just fine!
Interesting Find......
I just noticed something about my white screens.
IF the poweron led does NOT turn on then I get white screen when turning on my hermes.
If the poweron led turns ON(lights up) when turning my phone on then it won't white screen on me.
Hi guys!
Long time no post!
I hope you can help point me in the right direction.
Two things started happening with my 8525 TyTN, rendering it unusable. I do have a backup one, so it's no panic. But I would LOVE to try to repair this.
Here's what happens!
1 - The two LEDs in front don't work! No green; no blue; no amber. (HOWEVER, When I first replaced the battery after a hard reset, I did see is glow red for a second!)
2 - None of the buttons on the front work! None. Start/End, the D-pad, mail, internet explorer. All dead!
Interestingly enough... the LCD screen is perfect, as is the touch screen.
The unit also works perfectly fine.
I did a Hard Reset.
I am using WM6.0.
I am wondering... PERHAPS there is some kind of ZIF cable that goes from the body to the top panel? MAYBE that came loose?
If you have seen inside your TyTN, is there one cable/ribbon for lights/buttons?
If so, that would explain it!
If there are two cables/ribbons.... one for lights, one for buttons, then the odds of them BOTH falling out are near impossible!
I would LOVE to hear any ideas or thoughts!!!
Thanks as always!!!!!
Mike
Hello and welcome to a new phone!
I have a similar problem, mine sometimes gets a white screen and the D-pad buttons rarely work for long.
It is quite possibly a loose ribbon cable.
There is actually a thread here about this issue - just do a search for 'white screen' or similar and you'll find it. It was posted to within the week so shouldn't be far from the top if you browse for it, but I can't remember which Herme's category it was in.
There's even a full guide with pics to pulling your 8525 apart!
Cheers! Oggy. ó¿ó
try a new rom,.
I have the same problem. I thought it was bcs my TyTN fell down once. It started with Iexplorer always popping up when I wanted to do something. I thought the IE button at the top was stuck or something and when I pressed hard on the message button everything was okay. All buttons worked. But after a few days they stopped working and pushing the message button wont work also. And both the red and green call button leds are always shining. It sometimes happens that the dpad works for a second and than nothing.
I used the original wm5 and flashed to 6.1 now, no change tho.
it's not the rom, tried several roms now
for me it's just the call answer button, but this is annoying enough
there are some topics in the hermes section which describe the problems you encounter or even worse problems (the lcd flickering or just giving you a bright shining white) and they all say it is a loose cable connector right under your dpad
some of them opened their tytn (guarante already gone) and put some sort of paper or rubber or sth else on the connector.
other say tighten or loosen the screews worked for them, but none of the solutions seem to be final, it always works for some time.
if you have still guarantee i would try sending back or try somewhere else a repair, that is what i will do with tytn
i hope i do not have to pay for the repair
good luck
Loose screw
I was able to fix this problem after ATT told me that I was out of warrenty and it was going to cost 499.00 for a new phone.
I it turn out it is a loose screw on the inside and to get to it you have to undue 11 screw to get to it. I might be able to fix it for you. I dought you would be able to get into this phone and not hurt any of the other functions.
Rick
Hi,
could you advise how you managed to fix it?
Thanks.
button failure and white screen
I have the same problems, if I turn off and on for 3/4 times everything back to normal. But is really annoying because I miss calls.
To me seems a software issue.... I can solve it by turning off the screen does not make sense hardware problems
have a look to this post:
http://forum.xda-developers.com/showthread.php?t=435281
I have still to test the suggestion of schaps advance config version 2.02.1.0.0
Sorry it not a software issue and you can flash a 100 roms and it still won't work. You simply have a bad flex cable and possibly a defective dpad circuit board. You have to crack open the phone to replace it and it has to be carefully done. There are tons of DIY's about opening the phone and replacing the cable. There are even YouTube Videos about it.
Ok, im going to start not from the beginning beginning, but from where problems started.
Friday night, went out, I was writing an sms when somebody pushed me and i dropped my wiz, i picked it up, to find that the battery was gone, nowhere to be found, i did find the cover tho. i tried to look for the batt, but i was in the middle of the club so it wasn't that easy.. I knew that a friend of mine had a spare one so i didn't worry that much.
Sunday I got the replacement, tried it, no luck, it ran out i thought, but when i tried to charge it, nothing happened. Buying a new one is not that easy when you are in Argentina, and they are expensive, so i decided to jump sart it. good news: it worked, i could turn on the phone, so the battery is fine. bad news: it still doesn't want to charge!
I previously had problems with the usb, and i had to have it soldered again, pretty strong, but I thought that might be the problem again, so i disassembled my wiz. new problem: the power button broke, the tiny, tiny black piece fell off, AND I LOST IT! DOH!
Anyways, the usb is still soldered pretty strong, i don't think its gonna go loose again, so thats not the freaking problem!
So now, instead of the initial no-charge problem, i have a disassembled wizard, that won't charge the goddamn battery, AND a broken power button (tried to glue it, but fell off again and thats when i lost the piece).
Regarding the button, i've studied my options, what would you recommend and how would you do it?
option 1: turn on the phone with the soft reset hole, and remap the screen on/off function to another button.
option 2: replace the power button internal piece with the one from the voice command button (i never use it). i've taken a look and they seem to be the same, but i don't know if taking it off and soldering it back would work..
anyways, that leaves me again with my initial problem, and i do have an hypothesis. I THINK (because I THINK i remember this happening to me before), that the battery won't start charging until windows has started, and the jump star power the battery has is not enough to get it started (tried to tape it and leave it for a while to see if it charged a bit more, but didn't work, the phone turns on but goes out when loading, and since i've my wiz pretty loaded it takes its time to load).
So to try this out i would need a way to charge the battery manually, and i don't have access to another wiz to have it charged (my friend had a spare batt because his wiz is broken).
So, if you have a solution to this, ANY different solution, or even an IDEA, please give me a hint!
For what i've read, this are common problems, so there must be something out there.
Man, that's a bad thing
I'll try to help you as much as I can.
You are right about Wiz only start charging when it's on. After my N78 was stolen and I went back to the Wizard, the battery was without any charge for months... I plugged it and no red LED... Turned it on and, bingo, red LED and charging!
The voice command and the on/off buttons are the same, so (in theory) it would work 100% IF you were able to change their places (at least for me, it is impossible to do manually, never found any good equip here =\ )
With a lot of patience (and a small soldering iron) I would try to take the voice comm button off and place it where the on/off was.
For the battery, maybe someone here can point if there is a "battery charger" standalone device, or such a thing...
Good luck man
hey thanks for the quick reply!
i'm not thinking of doing it myself, i'm not not that precise nor is my solder, but i know a guy, same dude that fixed my usb. I like that idea more than the other, but i guess that remapping the screen on/off and using the soft reset button would be much safer.. i haven't made up my mind about that yet.
Weir thing about MY wiz, at least thats what i think happened to me last time my battery was completely discharged, is that not only the device must be ON for it to charge, but it needs to have WINDOWS already loaded, i know for most devices it's not like that, but i think thats how mine works, or at least thats the only explanation i could find!
btw, i love your case modding concept, and since i might have my wiz sitting for a while, i might go ahead and try something too! nothing as extreme as yours of course.. i'd love to see more updates on your project along with some guide to see what ideas i can take
slight detail while thinking my options.. if i was to remap the screen on/off function to another button, would i need to have the device in sync? or connected via cable? because when i had the usb soldered, don't know how nor why (all the pins seem to be ok) but the device won't be recognized by any computer, usb only works for charging (or used to work, at least, still haven't figured why it won't charge now).
If its only an app that i can load to the phone, once i have it working (that if i ever will), i can load the app thru minisd, BT or IrDa so that would't be a problem.. i haven's investigated that issue yet.
Hey jinxie, how's your Wizard?
If you're still stuck with the battery (I hope not), check this out...
I think this will solve your battery problem:
http://forum.xda-developers.com/showpost.php?p=4963547&postcount=5
That's probably to work, just be carefull with the battery's temperature. If it starts to heat, stop the process and wait it to get normal, then start again.
Good luck!
i tried keeping the wires attached to the contacts for a while, didn't think it'd work better doing it just for a little and then repeating the process, i'll try that!
yeap, i'm still stuck and i think i will be for a while, i have to solve the battery issue first (would be useless to do anything else if i'm not certain i will get it to work), then i have to decide what i am going to do with the power button, and then i might paint it, i'm thinking matte black, or maybe take some ideas from your project if you have made any progress at the time!
thanks for the tip, i'll try it today and i let you know how it went
development: phone DOES NOT turn on with the soft reset button as i thought, i was sure it did, but after jumping the bat once again, tried the wiring method (not repeating the jump start but wiring it directly to de device pins), and tried to turn it on with soft reset and dind't work, while it does turn on with the power button, wich is broken, so in order to turn it on i cannot have the phone assambled, wich means that in order to try to make it work, i will need to hold the battery attached with my hands, and it is a pain in the.. you know where.
update: i wired the charger i was using to jump start the battery to the pins in the wizard, then held the battery in place with my hand, with a small screwdriver i pushed the broken power button. wizard turned on, IT FINALLY LOADED WINDOWS, but don't rush, i then (with my MOUTH) connected the USB wall charger to the port in the phone, and removed the wiring, i was expecting the goddamn light to turn on and the screen to tell me that my phone was finally charging. I WAS WRONG. then i had to let go because my hand was killing me and it went off
and the damn thing refuses to charge! what could it be????????
2nd update: I AM MACGYVER !
i figured the wiring had given the bat enough power to load windows on its own, so tried once more holding everything together with my hand but without wiring the pins this time, and at last the amber light turned on!!! im so proud of myself lol
SO NOW: device works ok, charges ok, battery has enaugh power to load windows, WHAT CAN I DO ABOUT THE BROKEN POWER BUTTON? i know you can't remap the power function since its hardware, but the screen on/off function might be remapped. soft reset button DOES not turn on the phone, is there any other way of turning it on? or my only option is to take off the voice command button and soldering it where the power button should be?
well, found the little button part that was missing, glued it (yes, GLUED it), and it kinda worked, i had painted the casing already, so i assembled everything back again. i used a folded piece of paper to hold the button still so it won't fall again and i think it was too big cause now its kind of hard to press but i can live with that, what i cannot live with is NO SIGNAL.. i mean, CMON!! are you kiddin me? now that the button works, battery works, phone assembled, and now this?? when i dissassembled the phone i forgot to take out the sim card, so the metal parts that hold it opened a bit, but i pressed them back, the sim in no way loose, so i guess i might have screwed the attenna :S
i've just checked, i can see the sim contacts so... [CENSORED] !!!
also now the screen looks weird.. like if it had less colours, like when you format your pc and haven's installed the graphic drivers yet, 3d effects look funny..
Hey man, have you painted ALL the Wizard parts, on both sides?
'Cause there is one that has a piece of copper board inside. It makes contact with the antenna. Without that contact, you'll never have signal
The piece I'm talking about is the one that has the camera protection, saying "1.3 MP camera". Look at its back and see if there's no paint on a green and golden plate. Remove the paint if it got there (the golden part is the important one, since it makes contact with the antenna).
Good luck man!
hahah lol, no of course i didn't paint both sides! but anyways im gonna take it apart again, clean it, and try again..
done. it had some paintng yes, but they were very tiny spray drops, so i don't think that is, anyway i cleaned it. On the other hand, i found that the antenna is loose on the left side :S what can i do about it?