Database Users

Please give suggestions for fixing 8125

So here is my problem I have an 8125 that will not sync. It WILL charge via usb but no matter what I try it won't connect. I've done a hard reset and tried every version of activecync. Everything on the phone works fine and I can install apps via an SD card. I want to unlock and upgrade the phone. The phone is in really good shape otherwise.
At this point I can only assume it's hardware related but I really want to unlock it and upgrade. So here are my questions:
1. Can I install new usb drivers from an sd card? And since the phone is locked will it even allow me to do that?
2. can I unlock the phone without a usb connection? (bluetooth or from SD card)
3. Can I upgrade from an SD card image?
I keep hoping one of these will cause the USB to start working. Any ideas would be greatly appreciated.
Thanks!

Post your IPL/SPL, GSM and OS. Are you using wm5 or wm6? Also try hooking the usb cable on the back of the mobo on actual ports if you din't try . Also What Windows are you using? XP or Vista

Thanks nycelitemaster,
I'm using XP (always forget to include taht in original post)
I'll have to post IPL & SPL when I get home (It's a G3).
I didn't know there were ports on back of the MB. Can you point me to a guide that would show me how to access them?
Thanks!

OK I found a .pdf with disassembly instructions but I do not see a port on the motherboard. Am I looking for a mini-usb port or another type?

He just meant don't use a USB hub, hook the cable to a usb port on the back or front of your computer. Try changing USB ports also, sometimes they decide they don't want to work on one USB port but if you switch it to another one it will.

maybe it's outlook?
if you're able to charge, then the usb is probably working. Check to see if you can access the files on your phone when you are connected to activesync. if so, then perhaps the problem is with outlook (i'm assuming you're using outlook to sync). i've had problems where outlook would not work after flashing my phone a few times. it's supposedly some sort of error in programming (i think i read it on the microsoft site or some other random forum when i was looking into the problem).
try uninstalling outlook and reinstalling it, then try to setup your sync connection with the computer. it might work afterwards (it did in my case). Also if you are a bit paranoid, try to find the pim information in outlook and make a backup of that file in case it gets deleted in the whole uninstall/reinstall process.

xeno1 said:
He just meant don't use a USB hub, hook the cable to a usb port on the back or front of your computer. Try changing USB ports also, sometimes they decide they don't want to work on one USB port but if you switch it to another one it will.
Click to expand...
Click to collapse
opps my mistake, glad I didn't take my phone apart

monkey_knight said:
if you're able to charge, then the usb is probably working. Check to see if you can access the files on your phone when you are connected to activesync. if so, then perhaps the problem is with outlook (i'm assuming you're using outlook to sync). i've had problems where outlook would not work after flashing my phone a few times. it's supposedly some sort of error in programming (i think i read it on the microsoft site or some other random forum when i was looking into the problem).
try uninstalling outlook and reinstalling it, then try to setup your sync connection with the computer. it might work afterwards (it did in my case). Also if you are a bit paranoid, try to find the pim information in outlook and make a backup of that file in case it gets deleted in the whole uninstall/reinstall process.
Click to expand...
Click to collapse
I should have been more clear when I used the term "sync". I am unable to browse files on the phone via usb. I tried putting it in bootloader mode and upgrading firmware but no luck.

Check your firewall settings.
A search on Google may help provide you which ports to forward through your firewall to allow ActiveSync to communicate with your Wizard.
ActiveSync 4.x requires the following Winsock Transmission Control Protocols (TCP) to be available:
• 990 (RAPI)
• 999 (Status)
• 5721 (DTPT)
• 5678 (Legacy Replication)
• 5679 (Handshake & Legacy Replication)
• 26675 (Airsync)

Thanks for all the suggestions. I'm starting to think it's hardware related. When I put the phone in bootloader mode and plug it into usb I don't see"usb" in the bottom left corner. On my MDA I DO see "USB" in the left corner.

8525 sync issues

Last week I hard reset my 8525 after having it about 2 mos because it had stopped syncing (and could probably use it anyways), and it was working fine for a while but suddenly will not sync again. I have Vista so I use Windows Mobile Device Center, and have the latest ROM. I am trying to find a fix without having to do another hard reset.
Some things I have already tried:
1. Deleting the current pairing with my laptop and re-pairing
2. Using the y-extension included
3. Soft resetting while it is and is not connected
4. With and without advanced network functionality (or whatever) checked
The thing is it shows the device connected in my system tray but the phone itself will not connect. Can anyone help me here? I could not get an answer in the AT&T forums. Thanks!

Delete any and all partnerships on the phone AS WELL AS the Computer. Try using a different USB port. If you are using one in a hub, plug it right into your computer, try different ports in general. Try and see if you can "set it up" to sync with another computer, to determine if its more your computer or your phone. Hope this helps.

I tried your suggestions, including connecting it to my desktop, which runs XP Pro with the latest activesync version. No luck. I also tried another USB cable. Had anyone ever tried contacting HTC with issues? Do they just give you generic info/point you to their FAQs?

USB connectivity issues

No computer detects my TyTN anymore. Not even to display the "New Hardware Found" message that I usually get when plugging the TyTN into a USB port of a computer that hasn't seen the device before. Nothing. The phone still charges and the it still knows when its plugged by the icon on the lower right corner of the screen.
I've searched the forum for this very issue, and found mostly activesync issues/solutions. I've tried them all with no success. BTW activesync works for me via bluetooth. My last resort was a hard reset. Three times... (read from one of the posts). Now I'm stuck with a TyTN with a Dopod ROM.
Has anyone experienced this problem?
I tell you, having a kick-ass phone but without a way to push the customization files into it is TORTURE.
Please help.

I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.

jford04 said:
I had a smiliar problem when I Installed XP-MCE.
I solved it by downloading the latest Active Sync and Installing it, From there windows picked it up as a Mobile Device.
Click to expand...
Click to collapse
Thanks for the reply. I use ActiveSync 4.5 on Win2K, XP and XPMCE. The computers are not able to detect it at all.

Reinstall Activesync
Try reinstalling Activesync (which will uninstall the earlier install of the same or earlier version). This worked for me. I face this problem once too often coz I sync with my desktop and laptop.

try deleting the partnership on the phone and then try plugging it in, make sure all the partnerships on the phone are deleted, i had the same issue with my tytn and that solved it.
Another issue i had was that windows was detecting the device but still would not allow it to connect , so what i did there was just go into computer management (right click on my computer then click manage) and uninstall the device while it was connected then unplug and plug it back in and windows re-detected it. Also make sure you have the atest version of active sync installed.
Hope this helps

Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...

And reality sinks in...
yrreP said:
Check device manager - does it even refresh when you plug your device in?
If it does not, you may have a big problem...
Have you tried an alternate USB cable? It could be that that is shot.
Have you still got the min-USB headphones? If so, do they still work?
If they do not work either, that would suggest that the device's USB port port is shoddy...
Click to expand...
Click to collapse
Yeah, I think the USB port on my TyTN is partially dead. This feels like being with Verizon and their locked phones. Sucks wet cow butt.
Oh well, I'll just learn to live with my Dopodish phone until HTC comes out with TyTN III.
Thank you all who replied.

I am unable to ActiveSync

I got a x7500 from ebay and the device works great except unable to activesync via usb or bluetooth so I cannot install certain applications and sync up with outlook. Also none of my three computers do not see the device when connect to usb it only charges the device. I can however ftp and send obx files via bluetooth. I aslo tried resco explorer and set up some shared folders but unabe to see them via network. I also have tried the usb to pc checked and unchecked and the usbsettings.exe via turbo, normal and media and no luck whatsoever. I have even hard reset the device and tried everything again and nothings different same effect. Any Ideas. I tried four different cables, three pc's, 4.5, 4.2 and 4.1 activesync. tried bluetooth,. really fustrating.
PC's are Windows XP
Advantage is WM6
Rom is AP Touch 3.0
James

got Activesync working but.... Now Saying Port Unavailable
I got Activesync working by changing to Black AP Dual 3.0 and was able to activesync for about 3 days via Bluetooth (still unable to sync via cable). but now saying port is available.
I have closed all applications on both the device and the pc and even did a soft reset and still unable to activesync.
Any Ideas.
any place to look at the com ports in Regedit??????? Maybe something is hung up in there,
james

Try this
In your athena go to settings>connections>USB to PC, untick enable advanced network functionality (leave the square blank)
hope it works

That did not work, but thanks
That did not work, but thanks. But did get is going again by deleting the partnership and deleting the bluetooth from my hardware on my pc and restarting the pC and finding new hardware and creating new partnership...
But still unable to connect via cable.
James

activesync problems
I, too, had that problem. I tried a different usb cable and everything works fine. I continue to have 'issues' with the stock cabl that came with the phone.
I tried everything else, ran out of ideas, so I tried the simplest thing.
steve

activesync problems
I tried that already have about 8-10 mini-usb cables around and tried everyone, but no luck.

Have you thought about a "hard reset". I had a similar problem with a HTC T-mobile DASH and it did the trick. Good luck...TJ

I am unable to Activesync
Yes, I have tried a hard reset no luck, but got Bluetooth ActiveSync going by installing AP Black Touch 3.0

You may want to try flashing an OEM ROM using the SD method. Test that an if it works, reflash PK3.0 Dual. Sometimes flashing successive custom ROMs can perpetuate a file error. Flashing back to OEM seems to clear up a lot of issues. Otherwise you may have lifted contacts on your motherboard. If so, call PocketPCTecchs in California for repairs. Then fixed my UNI which had the mini usb completely fallen off.

Maybe it was on ebay because the seller knew the usb port was damaged?

were you able to charge your device via cable but still not active sync???????????

do you have any third-party plugins installed in ActiveSync?
I found that my ActiveSync problems were cleared up by uninstalling SplashID's ActiveSync conduit. ActiveSync seems quite fragile to buggy plugins

Try Uninstalling and then re-installing Active Sync, this solved the problem on mine a while ago...TJ

forj1 said:
I got a x7500 from ebay and the device works great except unable to activesync via usb or bluetooth so I cannot install certain applications and sync up with outlook. Also none of my three computers do not see the device when connect to usb it only charges the device. I can however ftp and send obx files via bluetooth. I aslo tried resco explorer and set up some shared folders but unabe to see them via network. I also have tried the usb to pc checked and unchecked and the usbsettings.exe via turbo, normal and media and no luck whatsoever. I have even hard reset the device and tried everything again and nothings different same effect. Any Ideas. I tried four different cables, three pc's, 4.5, 4.2 and 4.1 activesync. tried bluetooth,. really fustrating.
PC's are Windows XP
Advantage is WM6
Rom is AP Touch 3.0
James
Click to expand...
Click to collapse
My Ameo Developed this problem out of nowhere! it started by needing a reset to connect to Activesync and now it just stopped working altogether. After trying everything suggested in here, i unchecked the "enable advanced network functionality" box, removed password lock from the device, did a SOFT reset and now its back! i am able to sync!

Cant connect hd2 to computer!!

this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated

Same thing here.
It charges through USB but it doesnt connect.
If i choose the storage option it works fine.
I want to sync my outlook and i cant...
What the heck...?

i know this may seem a bit "it helpdesk-ish" but try re-booting your PC

Come on... give something drastic!
Already done that, rebooted the pc and the hd2...
still nothing

djchubbs said:
i know this may seem a bit "it helpdesk-ish" but try re-booting your PC
Click to expand...
Click to collapse
believe it or not i have done that mannyy times and did alot of device manager things to try and let both computers recognize the hd2 but still nothing haha..
ive had previous hd2's and they've all connected fine untill this one, maybe its this specific one thats giving me trouble. but regardless, it charges via usb then it should be able to recognize it

Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.

johncmolyneux said:
Check the active sync settings to ensure that usb connections are enabled. You can tell be looking at the system tray icon - there's a read circle with a white X in it if USB is disabled.
Saying that though, if it doesn't even recognise it when the device is in USB mode, I'd try a different cable. It's perfectly reasonable that the cable could power the device but not fully facilitate a USB connection.
Click to expand...
Click to collapse
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?

k20a1 said:
but the thing is when i go into bootloader it recognizes it as usb and i can add customs roms and such. just not when the phone is normal weird ?
Click to expand...
Click to collapse
That is very weird. Sorry mate - never heard of it doing that for anyone before.

Make sure you have the mobility center/active sync program installed on your computer. Without it it won't work.
On Vista or Seven, with the HD2 plugged in, you can find the program/drivers by launching and refreshing manually Windows Update. On XP you have to do that manually.
Good luck.

This happens to me often. In my case I have found it to be a weird driver issue. Go to device manager and look for the yellow triangle. Right click and update driver software. This worked for me I hope it helps.

bit late but just flashed maxsence and i love the look, but have allready had to restart by phone 10 times in 10 minutes. I'll wait for the next release. back to GTX for now.
Good work NRG. keep it up.

this is one of the many WM6.5 errors!
need Android soon!

Ok here we go.
The phone did not connect through activesync to my pc. When i selected to connect as mass storage it connected.
I checked for driver issues in device manager but nothing came up.
I checked the hd2's activesync. Bingo! the activesync was crashing when i was running it. I had to hard reset the phone.
Now it works fine.
My guess is that maybe a program that i installed recently was buggy and created this particular problem. Unfortunately i have about 50+ programs installed (including themes etc) and i m not sure which one it was.
I was installing all the programs again today one by one and after the install process was completed i connected the hd2 to usb to find which app was the problematic one.
After installing almost(some were found useless) all of the apps (here is the crazy part) the hd2 still was connecting through activesync....
HTC will drive me nuts...
Anyway the phone now connects correctly.
I cant understand which was the problem....

as odd as it may sound i think i figured it out.
i think its the usb cable that im using, i have to wiggle it around for it to connect to active sync but once it connects its not a stable connection as it cuts in and out.
but charging capabilities work though!
pos wire, i ordered a new wire and if that one fails also, i will have to get my hd2 replaced for faulty usb port
thanks for all the replies much appreciated

@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!

angelossssss said:
@k20a1
Try to hard reset the phone.
It worked for me.
If not again, then use your warranty!
Click to expand...
Click to collapse
i did whenever i custom rom'd it, it still does the same thing. yes it will connect via usb while in bootloader but will not during regular phone operations lol

"Disk drive" mode not working with XP laptop
HD2 is working fine with my desktop, but wit laptop I can only use ActiveSync to browse files.
When I connect the USB cable I get:
"Found new hardware wizard"
but it tells me that it Cannot Install This Harware - Disk Drive
"An error occurred during the installation of the devie The system cannot find the file specified"
And I only have "Finish" to click - if I click it the wizard lunces again immediately and goes on and on with no end.
HD"/Leo does not appare in Disk Manager (I know ablut the drive lettering issue)
I'm sure its my XP issue, but I havent found drivers to fix that, and I'm not about to reinstall XP on my lappy in near future.

Transfer files - Solved
;
k20a1 said:
this is my problem,
when i connect my hd2 it charges but the computer doesn't recognize it. on the phone settings it is set to active sync. i also have 2 computers; xp and vista, both do the same thing.
i could careless about active sync, i just want to plug my phone into my pc and transfer files in and out. ive also tried the disk drive option but still no go?
if i enter bootloader and plug it in it recognizes the usb setting but when the phone is normal, it doesn't??
it did this with the stock rom and its also doing this with nrg titanium rom.
any help would be appreciated
Click to expand...
Click to collapse
I share the same here and I was despaired of trying to solve it with any logical, as well with illogical, measures. Such as: rebooting, changing usb cables, reinstalling activesync 4.5, etc.....etc...blla..blla...blla...
However, I solved the "Transfer files issue" by taking out the sd card from the HD2 and connect it with an external cards reader to my pc.
The card reader connected and works with the same usb cable that does not work with the HD2.
That way I load it with all files and in the same occasion I reload into my computer the daily spb backup files.
However, I have the feeling that the reason for that problem is a missing file/driver named: "Setup1.SPL" in the pc windows operating system.
In order to solve that it seems that only reinstalling windows on my pc will be the solution which defiantly do not like.