Well folks,
I sent my hermes for repairs at HTC and they had no clue that it is CID unlocked (I had a problem with camera which was flickering colours).
Worst thing was that I had to wait for 2 months until they analyze the problem and then fix it. So they did not sent me a new device, just repaired my own (who cares), and the best thing is that it was covered by waranty (according to the htc repair center in UK it was a software problem).
I had to pay 20 euros for transport and custons clearence for the reapired part. Except that everything went well.
So it can happen that HTC never realized that devices are CID unlocked.
Cheers
Related
all heros have 12 month warranty right? you dont need to apply for it? if anything goes wrong with your phone then you just need to contact htc ? am i right?
thanks
That very much depends on where you are physically located, and where you physically bought the device.
My phone came from T-Mobile UK, and comes with a 1 year warranty. If I have a problem with the device in that time, I should go back to the original vendor (i.e. T-Mobile UK) to seek remedy. In addition, even though I only have a 1 year warranty, my statutory rights are not affected - see this link
Bear in mind that this is going to be covered differently in other regions.
Regards,
Dave
i bought it from ebay. its a simfree version
so will it still be covered.?
thanks
I couldn't tell you definitively.
Assuming you are in the UK, if you bought it from a UK company on Ebay and is was sold "new", then they are responsible. The same may well apply across the EU, but I'm uncertain of this.
If it was bought as second hand from an individual, the situation is not so clear, but it is probable that the original retailer should still be required to honour the warranty.
Regards,
Dave
I faced that issue some time ago and i contacted htc for a problem.
well from what they told me, if the phone wasn't bought at an official htc vendor, then you have no business with htc. Only thing you can do is you can send your phone to htc to get repaired or checked but you'll have to pay for it ( even if you have a guarantee from a shop)
You should contact the store where you bought the phone. And the catch at these local stores is that you should have your guarantee and receipt on your name to be able to claim it. so buying on ebay ...... i cant say for sure
i have a htc blackstone on orange in the uk. i have orange care insurance and i need to send back my phone for repair to them cause the microphone has broken.
i have changed the rom and hard spl on my phone but i have got the original orange rom to put back on it. i know how to put the phone back to standard successfully but i am a bit worryed that orange care will be able to tell i have changed the rom and not satisfy my claim.
does anyone know if orange care insurance have the capability to know that i have change my rom evan if i wipe the device?
thanks in advance.
tom
tomwithskill said:
i have a htc blackstone on orange in the uk. i have orange care insurance and i need to send back my phone for repair to them cause the microphone has broken.
i have changed the rom and hard spl on my phone but i have got the original orange rom to put back on it. i know how to put the phone back to standard successfully but i am a bit worryed that orange care will be able to tell i have changed the rom and not satisfy my claim.
does anyone know if orange care insurance have the capability to know that i have change my rom evan if i wipe the device?
thanks in advance.
tom
Click to expand...
Click to collapse
As long as you return to stock rom & SPL your insurance/warranty will be valid. Also make sure have have removed security unlock if you had it
You can find the shipped orange HD rom here if you need it
http://rapidshare.com/files/1956481....405.3_Radio_52.49a.25.26_1.09.25.14_Ship.exe
When I had a problem with my screen I did not have Orange care.
They told me to contact Regenersis who handle all their repairs.
Regenersis said they do not repair the HTC Touch HD and would send it to HTC.
The charge was about £80-£100.
So I did a deal with Orange for £80 and got another handset - with care.
Why are they not offering you a replacement handset ?
r
Andrew
thanks guys. they will probably give me a replacment handset but i was just curious. thanks for the link and re-asurance.
tomwithskill said:
thanks guys. they will probably give me a replacment handset but i was just curious. thanks for the link and re-asurance.
Click to expand...
Click to collapse
I sent mine off when i had orange care with duttys rom on it and they never said a thing and sent me a new, unlocked & unbranded hd
jake_tenfloors said:
I sent mine off when i had orange care with duttys rom on it and they never said a thing and sent me a new, unlocked & unbranded hd
Click to expand...
Click to collapse
I'd be wary of this approach as a lot of others haven't been as lucky
my screen has now broken aswell and i have a new phone coming tomorrow. i currently have xtrom on my phone and i need to get the shipped hard spl and the shipped rom on it. my computer wont open links to rapid share. not shore were i can get the originals from so if anyone can help i would be very pleased.
thanks tom
when i broke my screen, i had orange care, so i rung and said id lost it on a night out, withing 24 hours i had a new phone, cost me £15 i think, i then sold my old HD to mazumamobile for a tidy £130 i think it was.
i have had three hds from orange care and i have never flashed a stock or spl back onto it
i trust in them to be horribly stupid and it works
they tend not to fix things as per say just gve you a new device then you send ur old one back with the courier
my current one has energy rom on it and the newton rings and guess what
i aint flashing crap
-PiLoT- said:
i have had three hds from orange care and i have never flashed a stock or spl back onto it
i trust in them to be horribly stupid and it works
they tend not to fix things as per say just gve you a new device then you send ur old one back with the courier
my current one has energy rom on it and the newton rings and guess what
i aint flashing crap
Click to expand...
Click to collapse
Interesting that you say this as I do know of others which have tried this and got the rsponse from hTC that illegal software was found on device so warranty was void. This illegal software being a cooked rom/HSPL etc
Maybe it depends on the fault, i.e. in some cases depending on what the fault is, they actually do look at your HD to try and fix it??
Fallen Spartan said:
Interesting that you say this as I do know of others which have tried this and got the rsponse from hTC that illegal software was found on device so warranty was void. This illegal software being a cooked rom/HSPL etc
Maybe it depends on the fault, i.e. in some cases depending on what the fault is, they actually do look at your HD to try and fix it??
Click to expand...
Click to collapse
I think you're confused about Warranty and Insurance here, FallenSpartan.
Those that have a faulty device and no insurance would send their HD to HTC for repair under warranty (Provided it is within warranty period). HTC would more than likely investigate, and if HSPL and/or custom ROMs are found then warranty would be void.
Those that have a faulty device and do have insurance. From Orange, for example, would call their insurer and have a replacement device sent out to them, no questions asked. Insurers usually send out a replacement and the courier swaps for the broken handset. Insurance is nothing to do with HTC and Warranty, it's up to the insurer what they then do with the faulty unit, but I guess they usually have a repair contract with a large handset repair centre rather than with individual manufacturers. That's what I would do, anyway.
Budadank said:
I think you're confused about Warranty and Insurance here, FallenSpartan.
Those that have a faulty device and no insurance would send their HD to HTC for repair under warranty (Provided it is within warranty period). HTC would more than likely investigate, and if HSPL and/or custom ROMs are found then warranty would be void.
Those that have a faulty device and do have insurance. From Orange, for example, would call their insurer and have a replacement device sent out to them, no questions asked. Insurers usually send out a replacement and the courier swaps for the broken handset. Insurance is nothing to do with HTC and Warranty, it's up to the insurer what they then do with the faulty unit, but I guess they usually have a repair contract with a large handset repair centre rather than with individual manufacturers. That's what I would do, anyway.
Click to expand...
Click to collapse
Yes, it would appear I am , thanks for the kick up the backside
Yep. I bricked my HD2 by flashing the 51. Last night, half asleep I did it. I was running droid for about 2 weeks no issues. Phone is dead, won't power on. Tmobiles policy is because I didn't buy the phone from them, they will not warranty it. HTC service center is opened M-F.. If they dont want to fix it, anyone know of any online sources that would like to fix this?
Phone is completely bricked, doesn't power on. No led lights. Seems loader / spl is gone. Paper weight. I know theres 10000 threads about bricks, but I didn't see any about repair centers or reputable members of this great community who are unbricking them. Any ideas?
Sorry to hear that. Others might know how to get it back up running but in case no one does. Not sure how it is in the States but in Switzerland I never had luck with Official HTC Repair Centers. They might be able to fix something realy easy like doing a hardreset. but they always quoted me a huge price to fix anything else. Basically replacing it for the original full price. For about a third of that I was able to buy a new one on Ebay. Got my last T-Mobile HD2 for $242. If your old one is still in good cosmetic condition you can still sell if for parts and get atleast $120 to $200 depending on how you do it. The HD2 Screen and Digitizer is worth allot of money because its so big. But I hope you find someone that knows how to fix it. Good luck.
Yeah your HD2 is completely and hopelessly bricked if you flashed a .51 radio. Currently there is no way that we know of to recover from this, other than sending it to HTC and letting them fix/or replace it. You are looking at around 150USD +/- if in warranty, and God knows how much if you aren't. Don't be sleepy and flash kids!
Wow,
Even with JTAG there is no way to recover? That is such fail on HTC behalf...
I know that its negligence on my behalf for flashing it, but the fact that it bricks the devices like this is just
And if the phone is under warranty .. lets say power goes out when flashing an official tmo rom.. wouldnt it brick in the same sense?
yes jtag willdo it, but its about 100 dollars for the kit, and you have to totally dismantle the phone.
I've used the Riff-Box to un-brick my HD2 but I'm no electrical engineer. There are some engineers at the following link (hxxp://preview.tinyurl.com/25unuds) that offer to repair a range of devices. Hope you find someone local
ty. There are two local people here in the usa
Thanks!!
I bought my phone on craigslist with a cracked screen.. I also bricked my phone from flashin .51 without paying attention..
I called HTC and told her directly what I did, she told me they could fix it with no problem.. and that it would be between $50 and $170..
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
I have my phone back now, good as new
PJHORN said:
I bought my phone on craigslist with a cracked screen.. I also bricked my phone from flashin .51 without paying attention..
I called HTC and told her directly what I did, she told me they could fix it with no problem.. and that it would be between $50 and $170..
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
I have my phone back now, good as new
Click to expand...
Click to collapse
How long did the warranty process and shipping take?
Did you have a different SPL? Because I was running droid on mine.
But if I tried to flash to the .51 wouldnt this reset the spl?
PJHORN said:
When they got the phone, she told me they had to replace the motherboard in my phone and would do it for free as long as I paid for the cracked screen, which was $120.
Click to expand...
Click to collapse
i suspect htc use screens and boards pre assembled when doing repairs. a friend had his cracked glass repaired (paid repair by htc) and i sent mine in with a faulty usb port(so new board, screen fine) and in both cases we got new boards and screens, but the back of the phone was the same.(both have full body zag, still in place, but not on the screen, plus new imei numbers.)
Hi everybody
Need a big favor. Is there anybody that purchase hd2 in italy. I have few questions regarding global warranty. The situation is that my hd2 is broken and here in my country the original htc service won't repair it under a warranty. I have my hd2 under global warranty at least one year- till 2012. that's what on global customer support told me when they checked imei number.
What to do. I like my hd2 and i would like to repair it.
Simkha said:
Hi everybody
Need a big favor. Is there anybody that purchase hd2 in italy. I have few questions regarding global warranty. The situation is that my hd2 is broken and here in my country the original htc service won't repair it under a warranty. I have my hd2 under global warranty at least one year- till 2012. that's what on global customer support told me when they checked imei number.
What to do. I like my hd2 and i would like to repair it.
Click to expand...
Click to collapse
So what is the "big" favour?
I need scanned global warranty paper.
what???
HTC says it's covered for a year globally but not in Italy?
I lost the warranty paper when moving from one appartment to another.
And now when i contact htc support they told me that phone is in warranty but they cannot help me by providing some paper that i can show to our service technisons. So i need one scanned as they told me this way will be ok.
It a shame that they do not have any kind of global data base from where they can see if the phone is in warranty or not.
Like the htc support centre can see that phone is in warranty but the service isn't happy with that.
So if anyone know anyone that have italian global warranty. I need scanned form of warranty. I belive this form is in every box supplied with hd2.
I have defected touch screen(it stopped working). Yesterday I manege to fix it by pulling out the red power button lightley. It starded working but this isn't solution on long terms. The service for replacing screen is 180 eur.
So I turnet to you XDA people to help me out as you did so many times before.
Tnx for any replay
After reading the horror stories about the HTC repair centre I thought I was one of the lucky ones.
The touchscreen on my HD2 completely failed, rang the repair centre at around 11.00am last friday and they collected the phone the same day.
6 Days later my repaired phone is returned, on unboxing and inspection I notice that all 4 of the screws used to hold the phone together under the battery cover are missing.
I now have had to raise another ticket request, return the phone yet again tomorrow and wait probably another 6 days for its return
Is your HD2? TMOUS? Or EU? If it's TMOUS if your still in warranty you could just get a brand new one. Honestly the HTC Repair place sucks, a friend of mine wanted his Nexus One repaired and it came back without a battery D:
its a EU version
blahblah13233 said:
Is your HD2? TMOUS? Or EU? If it's TMOUS if your still in warranty you could just get a brand new one. Honestly the HTC Repair place sucks, a friend of mine wanted his Nexus One repaired and it came back without a battery D:
Click to expand...
Click to collapse
That's because you are supposed to send it without any battery, sim, sd card, battery cover, etc.
I personally had an HD2 repaired by HTC because of the overheating issue which would freeze the phone and was pretty impressed overall. They repaired (replaced the main board) and sent it back the same day. They didn't charge me for international shipping despite being in Canada.
A few things did go wrong though they almost sent it to the wrong address. (made a mistake with my address on the phone originally)
Also the phone I sent was unlocked but when I received the repaired phone it was locked. They unlocked it but had to wait several days for the unlock code.