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I was considering getting the HD2 on T-Mobile and i was hoping you guys could answer a question, just how much have T-Mobile customised/branded (or plain messed up) the software on this handset?
I don't really fancy slapping another ROM onto it straight away and losing my warranty, I'm going with T-Mobile primarily out of cost.
Thanks,
Sherbet66
i know some who has the tmob version ! i didnt notice anythin different, apart from the youtube restriction!
which you can remove by calling customer services
in other words ther is no customisation /rebranding !
great stuff, thanks.
Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure
deeky1 said:
Im afraid that isn't quite right. T Mobile have removed the you tube app and also the jetcet printer app and the Co-pilot trial.
If you add the you tube app back in via a cab available on this site it affects the video playback on the phone.
I managed to flash 1.48 via the goldcard method and so got the above apps back. I dont think it will invalidate the warranty but Im not 100% sure
Click to expand...
Click to collapse
It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..
It does invalidate the warranty I'm afraid. You just need to track down a version of the original T-Mobile ROM and reflash if you ever need support. Also, bear in mind that they can do some wizardry at their end which basically puts the system into debug mode, and they can check your ROM version while you're talking to them. It happened to me when I was with Orange and they were almost laughing when they asked me to read out the ROM version. It was Miri WM6.5 etc..
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one
To be honest the things they have omitted are actually things i could live without, with the exception of the youtube app which is a bit of a pain. Certainly not enough of an issue to potentially void any warranty by installing a cooked ROM though.
Thanks guys,
Sherbet66
I wish they wouldn't do crap like that!
It's like buying a car from a dealership, and the dealership deciding that you only need 3 wheels and a great big sticker on the bonnent advertising themselves...
Look at it this way though, if your in a forum like this your obviously here because your prepared to fix your own phone issues where possible so if it's software you can properly get it fixed by the resources available (not got my hd2 yet but already got the camera fix downloaded, and have a few other bits in mind) or that will be available in future if you don't mind waiting.
If it's a software issue you can't get fixed on here then you probably will still be able to reflash to tmobile before calling tmobile.
If it's a hardware issue then it shouldn't matter what rom you use, and USUALLY as long as it's clearly a hardware issue (I dunno purely say for example a button falls off) then they should still honor it.
deeky1 said:
LOL! So I've had my phone 2 weeks and I've invalidated the warranty already?
I read on another thread that you were unlikely to void your warranty by replacing the ROM bearing in mind its an HTC ROM and not a homemade/cooked one
Click to expand...
Click to collapse
If you've got (for example) a T-Mobile phone and you flash a non T-Mobile ROM onto it, then yeah, they won't support it any more, which I kind of get. The idea is that they eventually release the same ROM themselves, with their changes to it (removing this, that and the other and putting a "really lovely" splash screen on it.) When they release that, you can flash that one and they'll still support it.
Basically, if you do anything that they themselves have not recommended, don't expect any help ever again. (You may get it, but don't expect it.)
I've not had a HTC with T-mobile, but do they keep the rom releases coming or do they get one 'they' are happy with and stop releasing new ones? I had to debrand my old n95 (oh my old friend why did that puddle have to claim your life) because of that. They never gave me any grief about the warrenty issues though because of it.
I hate to say it but i strongly suspect that flashing the phone invalidates not only the warranty but also invalidate any insurance i might get too. Don't get me wrong, i am all for flashing phones (and have done so countless times, my current handset was unlocked and flashed 32 minutes after the Courier handed it to me, surely a record) however its the sheer cost of replacing the HD2 which makes me nervous. If T Mobile produced a half decent ROM without buggering it up i'd be happy to run with that knowing i've got some fall back if things go wrong. Maybe I'm getting too old for this game ...
Thanks again.
Sherbet66
Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen. If it gets stolen I'm fairly sure the thief won't have checked to see if it was running an official rom or not before stealing it. Besides if it gets destroyed or stolen how will they know what rom version it was running
Look I'm not saying there is no risk at all, or that you definately will or won't get warrenty cover if you flash, IT IS a risk but imho it's a very small risk that you'll be completely caught out.
guys, i beg to differ i am queit sure (deffinite actually) my mate has co pilot trial and you tube installed as standard. not sure about the printer bit!
this i am sure of ! and he got from t-mobile with a staff discount
unless his escaped the rebranding, this cannot be!
apoc286 said:
Well really your insurance is for accidental damage and I can't see a rom affecting that. If your phone gets run over by a truck the rom won't have made it more or less likely to happen.
Click to expand...
Click to collapse
Whether or not flashing the rom makes it more or less likely that it got run over is irrelevant - any terms put in insurance contracts are strict and under UK law, insurance is a contract of utmost good faith. If they ask you "did you ever pick your nose as a kid" and they find out you lied when you said no, well then they can refuse to pay out on the cover. Doesn't matter that the question or issue is 100% irrelevant to what happened. (EDIT: maybe too extreme an example - I think they have to be able to say a different answer would have affected the premium. The back example below is better )
The best example is with critical illness and life insurance policies. If you said no, I've never had back problems and then they find out you had problem as a 12 year old due to growing pains, they can refuse to pay out when you're diagnosed with breast cancer... (sorry for slightly off topic rant, but insurance companies are bad )
On topic - I got my HD2 this week on T Mobile, but via an internet company rather than direct from them. It doesn't seem to be altered to be t mobile in any way, and seems to be functioning mostly fine. I got a text message from t mobile saying: "To make the most of all the great T-Mobile services on your phone you'll need the correct settings. Simply reply to this text for free and we'll send them to you."
I've ignored this, as I was worried it may end up installing nasty t mobile firmware or something. It usually connects to the internet etc.. fine. The only issue I've got is that sometimes the weather doesn't update and it sometimes seems to lose the data connection. Should I reply to t mobile's message?
I have just got off the phone with a very nice gentlemen from HTC customer services.
He informed me that Vodafone are at current flatly refusing to support the HTC HD2 handset. They have NO plans to release a firmware update for the HD2.
He has had this confirmed by his management team as he gets a number of calls on a daily basis regarding the issue.
I opened a thread on the Vodafone forums informing their customers and am doing the same here on XDA: http://forum.vodafone.co.uk/index.php?showtopic=49175
Feel free to comment in either thread.
*edit* update for those that would like to help: contact [email protected] with the subject line "Vodafone UK and the HTC HD2" explaining your own frustrations.
link to my open letter: http://forum.xda-developers.com/showpost.php?p=5429219&postcount=41
LATEST UPDATE: http://forum.xda-developers.com/showpost.php?p=5472361&postcount=75
Wow, that sucks. Is this because of the iphone launch?
Apple is meddling in isn't it?
Fooking unts..!!! so VF have just been giving us BS all this time.!!!! i can promise that if this is true i will NEVER go with Vodafone agian..!!!
That's pretty shocking really. I wonder if this constitutes some sort of breach of contract that you could use to get out of your contract without having to pay it out? If not then it should.
It was almost certain from the start.
What is a big deal anyway? Just get a goldcard/SSPL/HSPL and flash any ROM you want.
aszu said:
It was almost certain from the start.
What is a big deal anyway? Just get a goldcard/SSPL/HSPL and flash any ROM you want.
Click to expand...
Click to collapse
cus it breaks the warranty
lorin.bute said:
Wow, that sucks. Is this because of the iphone launch?
Apple is meddling in isn't it?
Click to expand...
Click to collapse
Indeed, apparently they said VF had to drop the HD2 to get the iPhone...
aszu said:
It was almost certain from the start.
What is a big deal anyway? Just get a goldcard/SSPL/HSPL and flash any ROM you want.
Click to expand...
Click to collapse
The issue lies with warranty and insurance! Quite a large issue if you are a Vodafone customer.
It shouldnt matter whether or not they are actually stocking the device any longer. After having the HD2 on their books for only two months and it being a new device to market, they must continue to support any firmware updates/fixes for the duration of the contracts of all their customers that have an HD2. This is surely a given?!
If they supply you with hardware that is necessary to use the services they also provide to you then it must be legally binding that they support any fixes (ie firmware updates) for the hardware supplied to ensure that it functions as the manufacturer intended.
beyondthought said:
cus it breaks the warranty
Click to expand...
Click to collapse
How? You can always revert to the 'original version' and if device is so badly broken that you can't revert, HTC staff wouldn't be able to check ROM version as well.
Besides, if there is some clear hardware problem with your device (like broken button or speaker, screen not responding etc) I don't think HTC service is going to complain about ROM version, this would be just idiotic.. Has anyone any experience with HTC service and non-official ROMS? Frankly I don't think HTC cares, software modding is the whole point of getting HTC device in the first place for many, many people. I am also sure they are aware that many operators provide atrocious support for new ROMs and customers don't have any options.
Audio Oblivion said:
The issue lies with warranty and insurance! Quite a large issue if you are a Vodafone customer.
It shouldnt matter whether or not they are actually stocking the device any longer. After having the HD2 on their books for only two months and it being a new device to market, they must continue to support any firmware updates/fixes for the duration of the contracts of all their customers that have an HD2. This is surely a given?!
If they supply you with hardware that is necessary to use the services they also provide to you then it must be legally binding that they support any fixes (ie firmware updates) for the hardware supplied to ensure that it functions as the manufacturer intended.
Click to expand...
Click to collapse
Thats sounds like it should be, can we get out of our contracts though???
i dont want them to offer a **** iphone 3gs, thats for sure! 4G maybe, but thats not out till may/june..
aszu said:
How? You can always revert to the 'original version' and if device is so badly broken that you can't revert, HTC staff wouldn't be able to check ROM version as well.
Besides, if there is some clear hardware problem with your device (like broken button or speaker, screen not responding etc) I don't think HTC service is going to complain about ROM version, this would be just idiotic.. Has anyone any experience with HTC service and non-official ROMS? Frankly I don't think HTC cares, software modding is the whole point of getting HTC device in the first place for many, many people. I am also sure they are aware that many operators provide atrocious support for new ROMs..
Click to expand...
Click to collapse
Speak to Vofdafone..!
Why don't all the vodafone customers make a letter of protest and send it to them? I know it won't do much (because i'm sure apple is paying vodafone), but you can try.
lorin.bute said:
Why don't all the vodafone customers make a letter of protest and send it to them? I know it won't do much (because i'm sure apple is paying vodafone), but you can try.
Click to expand...
Click to collapse
Actually there could be enough of us to get on BBC watchdog..!!
beyondthought said:
Speak to Vofdafone..!
Click to expand...
Click to collapse
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair and this whole 'custom ROM voids warranty' babbling is completely up to them.
Again - it would be just idiotic if HTC refused to fix obvious hardware problem because of 'custom ROM'.
It is like getting PC from DELL with Win XP preinstalled, then installing Linux on it and when i.e motherboard of disk fails, claiming warranty from Dell - nothing wrong with it.
aszu said:
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair and this whole 'custom ROM voids warranty' babbling is completely up to them.
Click to expand...
Click to collapse
really, who told you that???
Heres the watchdog link. at the very least, even the threat of going to watchdog should get things moving..
http://www.bbc.co.uk/watchdog/
aszu said:
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair
Click to expand...
Click to collapse
This is true... the phone WILL go to HTC for repair. But that is not the issue. It is an entirely seperate issue that is somehow intertwined. Its all a bit of a mess really.
As a Vodafone customer for more then ten years from both consumer and business side i have never seen such a debacle.
aszu said:
Vodafone has nothing do to with this, it is HTC who services/fixes these devices. Vodafone may say many things, but ultimately phone goes to HTC service for repair and this whole 'custom ROM voids warranty' babbling is completely up to them.
Click to expand...
Click to collapse
When you take out a contract with Vodafone they supply you with a phone that has a vodafone ROM on it. That's basically a stock ROM with some changes, either cosmetic, programmatic, or both. They are then perfectly within their rights to tell you that you will void the warrantly if you modify that ROM or replace it with someone else's. It's like getting a car under warranty and expecting to get it fixed for free, even though you've put a new engine in it.
It has NOTHING to do with HTC. This is part of your agreement with Vodafone.
johncmolyneux said:
When you take out a contract with Vodafone they supply you with a phone that has a vodafone ROM on it. That's basically a stock ROM with some changes, either cosmetic, programmatic, or both. They are then perfectly within their rights to tell you that you will void the warrantly if you modify that ROM or replace it with someone else's. It's like getting a car under warranty and expecting to get it fixed for free, even though you've put a new engine in it.
It has NOTHING to do with HTC. This is part of your agreement with Vodafone.
Click to expand...
Click to collapse
Correct, one size does not fit all. All opperators customise the ROM to suit their needs. Installing a generic ROM from HTC on Vodafone or any other operator for that matter would not only void the warranty but would cause all manner of problems for the support department of each operator. Can you imagine how many customers would brick their device trying to upgrade? Even the most simple of instructions are not often followed correctly.
The Vodafone forum moderators now review all my posts before they display them!! All cus i posted a watchdog link!!
My SGS died yesterday, completely dead. Dont react to charging, nothing. I rooted it as soon as I bought it and used Darkyy ROM, but flashed it with samsungs stock 2.3.3 room after formating it a couple a days back.
Will Samsung be able to detect that I rooted it earlier? and refuse warrenty. It was not "rooted" at the time it died.
Best regards,
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
does it go in download mode or recovery mode ????
Nope, it wont react to anything. Absolutely no signs of life no matter what I do. Battery is charged, or at least it was when it died.
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
JJEgan said:
Warranty as Samsung have not released 2.3.3 its a custom rom .
No warranty chargeable repair .
Act dumb just say it died and hope for the best .
jje
Click to expand...
Click to collapse
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Crap, but I think this is a hardware failure.
Edit: This is from their site:
Q: When i use one of your firmwares and i flash my phone, do i lose my quarantee?
A: Yes and no, if you do it right there will be no problems about guarantee
but if phone get brick under flash you will lose it
PaAra said:
Edit: The "death" was unrelated to any flashing/rooting/installing. It was just lying on the table, when the screen got a bluish hue and then when I pulled the battery (wouldnt react) it was dead.
Click to expand...
Click to collapse
first, can u get download/recovery modes at all
second have u tried the usb jig
now according to my understanding if the reason was hardware failure -as u suggest, it doesnt matter if u rooted the device or not as long as it is under the warranty time
so its their responsibility to repair it for u. having said that, if they could boot the device on its current situation they might start *****ing with u.
finally, my advise is to make sure that it is unrecoverable in any mean before sending it
hope that i helped & good luck
Just act really dumb. Dont tell them anything. Just say it just stopped working. If they ask you what firmware is on it ( which they wont but you never know) just say you updated a while back using KIES and you dont know what firmware it is, just that you think its the latest.
But if they dont ask anything, well dont tell them anything right
Valinorian said:
"Just act really dumb"...
Click to expand...
Click to collapse
Shouldn't be to hard
PaAra said:
I downloaded the firmware from samfirmware.com, I thought that was the original one. Ooopppsss :/
Nothing to do with Samsung Original is as provided ny network phone supplier .
Crap, but I think this is a hardware failure.
Technically any non standard firmware invalidates warranty however in practice stock firmware seems to be OK but custom rom will be charged .However it would need to be the correct rom for the phone and Gingerbread has not been released by Samsung yet .
jje
Click to expand...
Click to collapse
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Probably worth trying a jig if you want to be sure it isn't easily fixable. If that doesn't work, then you are probably looking at a new mainboard so current rom would be irrelevant.
(do a search on forums for jig... It is a USB plug with a resistor inside that switches unit into a special mode.)
But I'd think you were safe to send it in, with only a pretty low chance of them wanting to charge you.
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
Click to expand...
Click to collapse
And what do u mean by backup of your original firmware? spoof kies to instal the firmware based on your product code?
Just send it in and act dumb.. If it really is a serious hardware fault like you suggest, it's unlikely they would be able to find out what firmware you have installed anyway
JJEgan said:
xpcomputers said:
I thought that 2.3.3 was briefly released on Kies, then pulled off again? I know it was only available in a few areas, and for a short time at that.... but that does mean that it is possible to have it legitimately. (can someone else confirm this memory is correct?)
Click to expand...
Click to collapse
Correct but if you take a phone to be repaired under warranty how can a Nordic firmware release be valid in the UK or elsewhere .
Position with what we call stock rom is not very clear .
Buy a phone from Vodaphone they have adapted the firmware put stock on that and Vodaphone are within their rights to say you have tampered with the firmware no warranty . Samsung themselves would almost certainly honour the warranty .
Custom rom = no warranty full stop and flashing any form of firmware technically invalidates warranty if it could be proven .
Best user position is to have a backup of original firmware .
jje
Click to expand...
Click to collapse
My memory was that this firmware was released in UK briefly (not Nordic)... but my memory isn't perfect and I can't remember where I read that, so I could be wrong.
However, that isn't important in this case in my opinion (as you say, this would in theory only help with those in the UK or whichever country it was).
What is more important in this case, is if the hardware is failed to the point where the system won't power on, and needs a mainboard replacement..... then which firmware you have is probably irrelevant, as it is most likely they won't attempt to look. (It is admittedly a gamble though... but one I'd personally take in that scenario!)
Regarding stock firmwares from other countries other than your own, that is a greyer area, as you might still be covered, maybe someone knows better on Samsung's policy on that? Probably depends on how internationally minded they are... but my SGS is a UK unit because I'm from there, but I recently moved to NZ, so if I ever needed a warranty fix, would I have to send it back to the UK with a UK firmware on? Or could I take it here locally with a UK or NZ firmware? If I decided to put an NZ firmware on it, would it make a difference where I could get it repaired?
Beyond the Warranty, there is also consumer law in many countries, and I think if your hardware has failed, but you have an alternative firmware that can be shown to have no impact on the unit, you might still be able to get your unit fixed for free, if your firmware upgrade hasn't caused the mainboard or whatever to fail. Companies try to impose strict rules upon you to cover their backs (and give them plenty of wriggle room to escape liability!), which is fair enough where your modifications damage the unit, but where the changes you make don't affect things, then their rules don't always count. For example, many PCs come with a warranty sticker on which says "Warranty void if removed"... yet in many countries, they can't normally cancel your warranty if you've put more ram in your computer (as long as that wasn't why your machine died!). They might try to tell you that your warranty was void, but they wouldn't get far as it would normally be an unfair clause against your consumer rights. PCs are designed to be upgraded, and they can't make you use their service centre for the job as long as you didn't damage it.
Similar situation with third-party inks on a printer and them saying it might invalidate your warranty. Although admittedly that is a greyer area, as third party inks DO sometimes damage the printer. Say if a motor died, they couldn't claim your third party inks did it so your warranty is void, unless there was evidence that the inks had leaked and corroded something.
Not sure if anyone has tested this situation in practice though by speaking to consumer law experts if a warranty was ever turned down because of a custom rom. I'm sure someone who knew the law would be able to advise better where that line was. I can see that a new rom could be seen as modifying the unit for purposes which it wasn't designed for... but equally you could probably argue that the custom rom was fixing errors the manufacturer had left in which made the unit not function as intended (like GPS fixes etc), and therefore shouldn't invalidate the warranty.
If I was the OP in this case, I'd send it in and take the risk, especially since it is a stock firmware (even if it was not installed by Kies).
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
I have a friend who works for HTC in a repair centre. Don't know about Samsung, but he says they (in his centre) rarely check the software version of the phone, eventually they reflash it with stock firmware and that's it.
From what I've read, it does seem like a hardware malfunction. Send it in for repair and tell them it just died
JJEgan said:
I would take the risk as well .
One user last week was turned away from a warranty claim due to a custom rom on his phone .
Hardware failure guess service may never boot the phone .
Non hardware failure or if service boots the phone then not much you can do about it if rejected for warranty .
Safest is to have a back up of original firmware but nobody seems to consider that .
jje
Click to expand...
Click to collapse
You might get turned away in the first instance, but that doesn't mean that the service centre are right from a legal perspective. And it doesn't mean you couldn't argue your case and succeed in getting it fixed for free. I admit it is a grey area... but I personally wouldn't accept their position if they turned me away for having a custom rom on there if I felt I could show that it hadn't caused the problem. Equally, I would only return it without stock rom in the first place, if there was no way to return to stock... and that means a serious hardware failure or a software bootloader one. The software one wouldn't leave me a leg to stand on, and the hardware one I'd fight every time!
But then I'm also a cautious soul too, and have so far only used Kies to update, and am therefore currently on JPY... but the custom roms will come at some point!
Thank you all for advices
I contacted the shop where I bought my SGS and they again contacted Samsung. I am to send my SGS to them and then wait for "judgment" I guess. Hope ofcourse they want refuse warranty, but if they do I have no idea how much it will cost me, probably be better off buying a SGS II (doubt my wallet will allow that though.... )
Let you know what happens.
Again thanks for advices
I bricked my SGS twice. Nothing worked anymore.
Went back to the retailer where i bought it and simply told them: It crashed and would not react anymore to any hardware buttons of what so ever.. AND!.... twice the sended it to repair without any charge. So it wil be most likely that they will reflash it for you for free
Mine was reflashed twice
I bricked mine twice (rooted my phone and did a bit to much of modification) and twice they flashed new firmware to it.. without any costs. (told them a stupid lie )
I personaly think that if your phone does not boot, how can they see what you've done to it.
So most likely that will be your case to.
guyzz,
this is is realy bad. I just send my htc hd2 with out android or hspl, now i am charged with 285,6 euro.
Becouse they found something in the bootloader that did not match with the original windows 6.5
what i did was flash to an original windows 6.5 and then remove hspl.
they also send me 2 pictures that shows that i had illegal software on my phone according to them.
Please can you check the pictures, and tell me if htc is right.
theyre right. your bootloader sir.
oh nice but what about my right ? cus i have a hardware issue and not a software issue !
Replacing the SPL voids your warranty, despite your device's fault to be hardware or software related.
You should have gone with 1.66 I assume?
what is the reason of rejecting an illegal software on any device ? the damage it can cause right, everything has a reason if they could show that the damage was made by the software it would be clear that i do not have any rights for warranty. But this is not the case right now !
It's the same with cars. A car manufacturer cannot void warranty on the engine because you put aftermarket wheels on the car.
SO please give me a clear advice of my rights.
i'm going to elaborate on your "cars" example...
yes, car manufacturers don't care if you use aftermarket wheels...this is because they DECLARE clearly exactly what voids the warranty.
ONE of the things HTC DECLARES as warranty-voiding is the presence of custom firmwares (i am paraphrasing). because this is declared by them and it is assumed that the customer will read and understand the warranty terms before purchasing, it is legally acceptable for them to reject your warranty claim if they can find evidence of any of the declared items that void the warranty.
logically, you are absolutely correct to expect a reason of how the action of HSPL installation could have caused some apparently unrelated hardware issue. but, LEGALLY they have the right to deny warranty. you see, the terms of the warranty talk about the evidence that they will look for...the terms of the warranty do not talk about a legal obligation on htc's part to establish a cause and effect relationship.
i hope that explains things a bit!
P.S. i've been watching waaaaaayyyyy too much CSI...
thnx for the explanation bro,
if i want my phone back without repair i have to pay for service cost 58,- euro that is also ridicules, cause the only thing they did was check if it was legal or not, is it realistic to accept that easily ?
abati said:
thnx for the explanation bro,
if i want my phone back without repair i have to pay for service cost 58,- euro that is also ridicules, cause the only thing they did was check if it was legal or not, is it realistic to accept that easily ?
Click to expand...
Click to collapse
i have always found all of these costs to be waaayyy too high. but "thats how they get you!"
most people are instructed here on xda to revert to stock SPL and ROM before claiming warranty. best practice is to note the stock SPL and ROM version numbers before playing with the device. as a general rule, SPL 1.66 is recommended for EU HD2s and SPL 2.08 is recommended for TMOUS HD2s (someone please correct me if i am wrong!).
we remove the evidence, so htc finds no evidence of custom firmware, and so they honor the warranty! thats how we get them!
i understand you verry clear !!
but its just so weird cause the last 3 times i send my htc for repair i always used the same method as i did for this time. but this time it went wrong. shall i just negotiate with them to lower the price for the service cost and at the time i get my phone back fix everything again and send it for the second time ?
abati said:
i understand you verry clear !!
but its just so weird cause the last 3 times i send my htc for repair i always used the same method as i did for this time. but this time it went wrong. shall i just negotiate with them to lower the price for the service cost and at the time i get my phone back fix everything again and send it for the second time ?
Click to expand...
Click to collapse
do u think htc are going to listen they might not accept device again be careful they are clever
Sent from my HTC HD2 using xda premium
Hi,
A couple of days ago my emmc-chip got fried by pulling the battery and replacing it too soon. The problem is that the boot-screen still shows S-OFF, which WILL void my warranty, as been proven by many other people with the same problem. This is a disgrace, since it's clearly a hardware problem caused by HTC, and has nothing to do with software.
My question is, how kan i frie up the whole thing? I just want my htc to NOT boot at all. Black screen all the time! Someone said to just load up a capacitor of 9V and connect it with the battery connection pins, so everything will burn up, but that sounds a bit over the top.
I would like to know if there is a better way to achieve a similar result?
Thanks!
ugh, ban...
Before you do anything rash have you confirmed that it is definitely your emmc that has gone bad?
* removed *
I had my emmc burned sometime last year. had s-off and eng hboot. sent it in to HTC here in germany and there was no problem at all. just got my whole mainboard replaced because they know about this hardware issue. sent them some links to posts here too which confirmed it being the emmc. there is a test where you can check it to confirm this. so this was no problem at all.
Sent from my HTC Desire Z using XDA App
Sorry, but we won't allow discussion like this here. You know that S-off will void you warranty, regardless if it's the cause of any faults. Its the risk you take.
Posting other ways to "fry" your phone is akin to warranty fraud.