Related
Hi all.
Just got a JasJam about 2 weeks ago.
I am have a problem with the touch screen.
After about 5 mins of use the touch screen slowly gets more and more unresponsive untill it stops working.
If i remove the battery and let the phone sit for a couple of minutes then restart it the touch screen would start working again. But for only 5 mins.
Is this what everyone is refering to as problems with Screen Allignment or do i have a bigger problem.
Does anyone have any suggestions on how to fix this problem.
Thanks
Travis
Personally i would do i hard reset and not install any additional software to see if you have the same problem. If yes, then its hardware problem and needs to be sent in for repair. If not, then install your programs back one by one to find the culprit.
S.K.
EDIT: Ensure you back up your data before performing a hard reset. You will lose all information stored on the phone.
Silent_Killa's advice is what I would do. Might try uninstalling apps one by one first??
This is NOT the screen alignment issue - I don't think. It depends if the screen responsiveness going off is actually at the point at which you tap the screen is not matching where the screen responds?? In other words it does respond but not at the location you tap. If this is happening then it is the SA issue, but if the screen does not respond in any way to taps then I doubt it's the SA problem - though could well be a digitizer issue.
I have not searched, but a week or two weeks ago an identical problem was posted by someone else.
If a hard reset does not cure this I would suggest a return as soon as possible.
Mike
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Saber_007 said:
Hey guys.
Yea i trided the whole hard rest thing and it still did the same problem.
The screen works fine but it is just the tapping part that gets screwed up.
All my hardware buttons work ok so i can still use the phone. I just can't use the touch screen.
Do you really thing an application could do this sort of thing.
The main ones i use are -
SPB Diary
SPB Pocket Plus
Spb Weather
Pocket Informant
Are these know to cause any problems.
I will try one more time and not install any apps.
Oh well 2 weeks old and it's off for repair.
Thanks for your help.
Click to expand...
Click to collapse
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Touch screen do not respond
mikechannon said:
I have not searched but a week or two weeks ago an identical problem was posted by someone else. If a hard reset does not cure this I would suggest a return as soon as possible.
Click to expand...
Click to collapse
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
Hope you get it back working this time so you can start to enjoy it!!
Mike
dam said:
Yes, it was me (I think), I had this problem too. It was only when the keyboard was slided and locked opened. Button would respond but screen would freeze and the start menu, sometimes, would pop up as an extra.
I had to give it back ...
Click to expand...
Click to collapse
YEP that is exactly what mine does sometimes. After i open the keyboard the start button would start to pop open and close.
How did you get on. Did they tell you what the problem was.
Cheers.
mikechannon said:
BUT surely you tried it for an hour or two before installing anything!!?? And if working then only one application at a time?
No I don't think any of those apps. are the cause of the problem.
You still have not given full details about whether the screen is completely unresponsive or misaligned.
Either way if it's under warranty and hard reset does not cure it, get it returned cos this is not some little software fault.
Mike
Click to expand...
Click to collapse
Sorry, about that.
Full Details-
Screen has no problems with SA. After about 5 mins the screen slowly becomes more unresponsibe. IE i would have to tap the start button several times for it to work. When it finially pops open it just closes again almost straight away.
Not long after this the screen will become totally unresponsive, howver all hardware buttons will still work.
I am going to try a hard reset tonight.
I will let you konw.
Thanks again.
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
wiki update
I took the freedom to update the wiki on this issue :
http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems
well, my device was a second hand but the seller was as so kind as to take it back... nothing for chirstmas this year .
still... happy new year to everybody !
Saber_007 said:
Well it is deffinitly my phone.
The screen wasn't working as per normal.
I hard reset my phone. When it rebooted and got to the "tap the screen to continue" bit. Guess what it didn't work.
I taped the screen several time but no go. The screen was dead.
I will have to send it back to the shop.
Cheers.
Travis
Click to expand...
Click to collapse
Fingers crossed you'll get a good one back. I think you were going to have to send this one back anyway.
Mike
JasJam screen responds to "ghost" taps!
The touch screen on my JasJam responds to continuous taps even when I don't tap it. When the keyboard is slid out, the start menu keeps on popping as if the start button on screen is being tapped. When keyboard is slid inside (device is closed), the device behaves as if the OK button (the "X" on top right) is being tapped continuously. Due to this, I can't open any program. (As soon as a program is opened, the "X" button on top right is automatically clicked and I reach Home screen again!
I uploaded a video about this mal-functioning of device:
http://www.youtube.com/watch?v=YWAyRLQ01oo
I have already:
1. Alligned screen
2. Hard reset device (Left and Right softkeys + Reset button)
3. Updated ROM and hard reset device
but of no use! Please help.
Read that
it's a hw issue, had to get a replacement ...
Same problem
I seem to be having the exact same problem. When I first got it, I was able to use the phone for a couple of weeks, then all of the sudden, the screen stoped responding, but all the buttons worked. I did a hard reset, and it worked for a little while, then when bad again. At first I thought it was related to ActiveSync because it would always go bad immediately after syncing. However, even when I don't sync after a hard reset it eventually goes bad again. Today I just got it back from manufacturer - they couldn't reproduce the problem. It worked all day. Then I synced. Stupid me. Its not responding again.
There's no way out. Get a replacement.
I'm hoping that my replaced device doesn't have same issue.
same problem
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Sorry to hear that! I had actually purchased i-mate JasJAM from Dubai. i-mate has just one service center in USA (PocketPCTechs in CA). They provided amazingly great customer service and replaced the main board. So far the problem hasn't repeated.
shassouneh said:
I have the same exact problem. I sent back the Phone to Cingular / HTC, and they "repaired" it under warranty. I got the phone bac, and after a day's use, it went back to its old state.
Since I got this on ebay (BIG mistake), even though it was new, its having this problem.
So far i am not at ALL impressed with the 8525. Seems to me like its laden with hardware issues.
Can someone please offer insight as to what I can do?
Click to expand...
Click to collapse
Hey, I am having the same problem as well. Bought my phone on December 06 from eBay seller too. Big mistake as HTC will tell you sorry your warranty is void if you did not purchase the device from the carrier (even though it was new.) I am curious how you were able to get it repaired under warranty since you too bought yours from a third party.
I did the credit card trick and it worked flawlessly for about two months and just yesterday I am back to the same problem. After today doing the credit card trick numerous times I finally got the touch screen working now but who knows for how long this time.
BTW my serial number is in the HT642Fxxxxxx if anyone else that has this problem wants to compare and post theirs.
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
I have an 8125 Wizard with WM6 RC5.
The phone was working fine until about a week ago.
Now the smart keys do not work but randomly start working after I press the key on the left above the volume control...as if it activates them. The messaging and internet keys never work anymore.
On the keyboard. it works sometimes and sometimes it doesnt. When it does not all the keys work...a few letters do not respond.
When the phone screen is activated by pressing power button when phone is on "hibernating mode" the today screen opens...then after about 1 second the software configered to the Email softkey opens and then closes.
Can anyone help...I have reset the device using clear storage...would I need to Hard reset, will that help. I had battery status installed and it also overclocked to 247....could that be a reason. I have now removed battery status. PLS HELP
the problem is very similar to this:
http://forum.xda-developers.com/showthread.php?p=2018535
the problem is very similar to this:
http://forum.xda-developers.com/showthread.php?p=2018535
so pls does any1 have a solution
Two things:
First, remember this is a bulletin board. Sometimes it takes time for people to get around to reading your post. Sometimes, 50 people will read your post before someone will bother to answer, and even then, the answer may not be a solution to your particular problem.
Second, as you saw on the other threads, I recommend opening and cleaning your button contacts. People are constantly surprised by the need for this, but if you have anything resembling an active life, you probably need to do this about once every six months.
Anyone else have this problem? Sometimes, if the screen goes to sleep, when I wake it back up, the touchscreen is unresponsive. I have to soft reset to get it to start up again. Any ideas on how to fix it?
I had the same problem, and flashed another rom, and problem gone.
Hello guys,
I was just searching through the forum with this exact problem and found this thread.
If the phone wakes up from sleep the touchscreen is unresponsive for a few seconds. If I insist to press it it only takes longer for it to respond. This is a very big problem because I sometimes miss calls because I can't answer them. Not even the for hard buttons don't work (maybe because they are also touchscreen).
I've tried flashing different ROM's (Miri, Dutty, NRG) even flashed back to the standard one and again back to a 6.5 one (as I saw this step fixes a lot of problems for some people) but the result is the same. I'm running out of ideas.
I don't think it's a hardware issue because if i leave the phone until the backlight dims and touch it, it goes back on, so it registers the press but doesn't act on it.
It's a very serious and I'm hoping someone here has a solution.
Nobody else is having this issue? Is there no hint on what is going wrong with our phones?
It appears it's happening more and more often and the screen is dead for more and more time.
Hi
I have had the same problem but solved tonight
There are many threads about this but no real solution I tried them all.
My first HD lasted till last week when I had to replace it because of a "Newton Ring" problem. In 10 months of ownership I got a screen freeze maybe 5 times.
My new replacement arrived last Saturday - same original Orange Rom and radio.
I have loaded exactly the same programs from the old phone and have found that when I put it in sleep mode via the power button its a 50/50 chance of it waking up. Receiving a text message does not wake it up either.
I can hear the volume control working and the haptic buttons provide feedback - but black screen. If I hold the power button down I get the bleep to ask if I want to power the device off - then all goes dead. If I wait 5 minutes the haptic buttons/volume buttons work again and the screen comes alive revealing the yes/no option to power off.
Also strange whilst in this locked state the orange charging light comes on - when it goes off I know i can wake the screen up !
I tried :
Enabling and disabling the Today Screen timeout
Auto adjust backlight off and on
Different screen brightness
Manual/default operator selection
Checked HD Tweaks settings were correct in registry and things I can't remember.
What has worked :
Start - Settings - System - Power - Advanced and unchecked the box "turn off device if not used for 5 minutes"
The daft thing is this was enabled on my old phone and would always wake up with a text/call or power button push !
What has changed ?
r
Andrew
Update - Found the problem
Whilst the above fixed my freeze problem it has been bugging me why - as the advanced power features are useful and I don't always remember to hit the power button to sleep the device.
I have now realized what was not set up the same as my old phone.
No start up password !
To enable this I found this thread http://forum.xda-developers.com/showthread.php?p=5004821 and changed my registry setting to 0.
This immediately takes you to the lock screen where you can now enter your password details and make them stick.
I now have a start up password and can set the timeout to 24hrs.
All the power settings now work correctly - and no screen freeze
r
Andrew
Spoke too soon
3 hours ago went to use my phone - black screen
Connected via activesync and MyMobileR.
Rebooted and got the "Microp Version Mismatch 0" message.
Checked out threads about this error on the mainly Diamond forum and can confirm my screen is well and truly dead.
Contacted Orange and they are sending another replacement tomorrow.
What p*sses me off is the number of hours I have spent to get one normal days use.
r
Andrew
Sorry to keep posting to this thread - but I am hoping that my experiences may help somebody
As said I am getting a replacement tomorrow and in one of the threads a guy said put it in the fridge for 20 minutes !
Well I thought what the h*ll and did.
Wrapped it in some tissues to absorb the condensation when I took it out - replaced the battery and it works - no Microp message and has behaved ok for 6 hours.
Got to be a hardware issue ?
Your thoughts.............
r
Andrew
Hi Bigfish,
please let me know the phone is still ok after more hours out of the fridge. i have similar problem on my HTC touch- ELF and i have been searching for solution, and i found this
http://www.fixya.com/support/t982721...not_responding .
i do not have tools to open it myself and would like to try it.
if you r familiar with it please let me know.
cheers
M.
Hi
Sorry your link is not working.
As to the phone it was still ok 26 hours later when I had to exchange it for my replacement.
Weird !
r
Andrew
Hi Andrew,
the fridge trick did not work for me. i kept searching for solutions and i found out that the problem is the digitizer (the touch screen). it might have received a shock (dropped on the ground) or other unusual pressure (in the pocket), and the digitizer gets out of initial position. the digitizer takes that contact as a tap -a continious tap- and does not respond to other taps. you might have to open the device and reposition the digitizer or replace it is there is some damage.
cheers
mumur
Sorry to hear that.
My replacement phone - so far has behaved perfectly.
r
Andrew
it strikes me that if I shake the phone that the phone jamming. I get no response. Even when I tap my finger hard against the rear top I get a crash. The only solution is to take out the battery and reboot. I think it has to do with a hardware problem.
there are others who also suffer from it?
hello all, today it was the first time i leave my hd2 screen off for more than 3 hours, and when i want to turn on the screen after that, it wont and it stay black, no touch and no hardkey will turn on the screen, any solution for that?
vuedesprit said:
hello all, today it was the first time i leave my hd2 screen off for more than 3 hours, and when i want to turn on the screen after that, it wont and it stay black, no touch and no hardkey will turn on the screen, any solution for that?
Click to expand...
Click to collapse
It's a known issue. Sometimes a long press of the end-call button will bring up the display, but that's rare. It normally needs a soft-reset/battery out to reboot the phone.
It's obviously a software issue as the buttons light up when you press them, then turn off when they time-out, and then light up when pressed again, so the OS is still running happily in the background.
during my search and tries for applications and tweaks for the device, i remember i saw something that assign a display wake up on the long end press, and something that wake up on shaking the device, is there any confirmation if these tools solve this issue?
vuedesprit said:
during my search and tries for applications and tweaks for the device, i remember i saw something that assign a display wake up on the long end press, and something that wake up on shaking the device, is there any confirmation if these tools solve this issue?
Click to expand...
Click to collapse
Nope - try them. You could be the hero that confirms it
johncmolyneux said:
It's a known issue. Sometimes a long press of the end-call button will bring up the display, but that's rare. It normally needs a soft-reset/battery out to reboot the phone.
It's obviously a software issue as the buttons light up when you press them, then turn off when they time-out, and then light up when pressed again, so the OS is still running happily in the background.
Click to expand...
Click to collapse
Today was my turn to have that issue. Unfortunately :-(
I 've been looking for an answer, but there is no solution. Just a thread that talk about that the issue is caused by SD-card, corrupt files, formatting issue...
Please, do we have any solution for that issue? it started this morning and I have it 4 times today.
cybermo said:
Today was my turn to have that issue. Unfortunately :-(
I 've been looking for an answer, but there is no solution. Just a thread that talk about that the issue is caused by SD-card, corrupt files, formatting issue...
Please, do we have any solution for that issue? it started this morning and I have it 4 times today.
Click to expand...
Click to collapse
hmm. happened to me today. don't know what caused it.
I had this problem today as well for the first time. I thought it was to do with having the animated weather wallpaper and having rain. Today for the first time I had it predicting rain and my Leo kept saying "Loading touch sense" when coming out of lock. It's never done that before.
Then after an hour of lock it refused to wake, despite the physical keys lighting up.
I had this problem also today as well for the first time! But twice, so basically the first time and second time
First time phone wouldn't go on, touching the screen, hitting the spot where the lockslider was (in the dark), pressing short or pressing long on hard-buttons. The phone didn't respond at all.
Second time the hard-keys would light up, but phone refused to wake.
I had this problem.
Solution: Download an app called MemMaid and use the settings in post #75:
forum.xda-developers.com/showthread.php?t=596484&highlight=settings&page=8
For me it was the Disable Auto Device Lock.cab (in combination with windows exchange server) that caused the frequent HD2-doesn't-wake-up problem.
I uninstalled it and it is working fine again.
Have a look here, the exact same problem was discussed :
http://forum.xda-developers.com/showthread.php?p=5386344#post5386344
Aaargh. Just happened to me again. So that's twice today.Locked it with Opera open. Went to toilet. Came back and Leo wouldn't come back. Again the physical keys were lighting, but the screen stayed dark.
I'm running standard ROM that came with phone, 1.48.405.2 and then official hot fixes on top. Only using apps that came with the phone too.
Not done any tweaking besides cosmetic through the standard phone options.
guys let's try to focus here, we all have/had this issue. So let's try to remember what's the last things we dis so we can find the common cause so we can identify it.
Well I said in my post above, I read (don't remember where! ) that the problem is related to the microSD card.
Was logical for me, because I kept copying, deleting, copying tow large files large files in parallel, I mean I stressed my microSD. By the way it's the one provided by HD2 with the copilot in it.
What I've done, is that removed the microSD for a while and there were no freeing again for like 4 hours, and it was with screen off for like 1 hour and half, come back from the fitness, and it's ok.
Once back home, I backed up all my MicroSD to my computer, then formatted it with HD2. After that I copied back all my data to my micrSD. So far so good.
hint: what's the official SD Card Storage Cards hotfix from HTC for?
Hello guys, i have some problem with my Blackstone from around 2-3 weeks and this never heppand befor.
Also the problem heppand with diferent ROM`s and i always do a Task 29 befor flashing and etc.
The problem is that sometimes my Blackstone WakeUp without touching.. for example its on the table and the device just wake up with no reason ?! also sometimes wake up in my pocket..
And the strange things is that this not heppand all the times i mean sometimes wake up few times for one hour sometimes for the whole day or two didnt wake up..
1st i was thinking that maybe i have problem with the power button and somehow he give a contact and the phone wake up i chek already this and my power button seems fine.. from what i can see.
I decide to post this new Thread and hope that im not the only ONE in the whole Forum with Blackstone who have this heppand.
I don`t know why the Blackstone start to wake up by himself?!
I use this device from the time he was on the market around 2 years and i never had a problems befor.. also the device is in good shape and i never drop it.. just one day befor 2 weeks or maybe even more i saw that the device wake up with no Reason..
All sugesstions here are Welcome, please if anyone know the issue to write here!!!
Thanks in advance
Looks like power button problem. Happens when humidity is very high.
You need to free the button contacts of moisture as advised by me here: Faulty Power Button. Phone can't turn off. (Resolved)