Related
i got a new exec 3 days ago after my first one packed up and have noticed that the new exec is different, it feels lighter, the battery seems to last longer and there are more grooves and holes. under the screen there are 2 holes to stop the screen from spinning to far. Does anyone else have these or am i the only one the have a new design exec?
i also noticed a hole under the sim card that wasnt there before, does anyone know what its for? its on the left of the red clip that holds the battery and on the left of the clip that holds the back case on
sry for the bad quality
daven said:
i got a new exec 3 days ago after my first one packed up and have noticed that the new exec is different, it feels lighter, the battery seems to last longer and there are more grooves and holes. under the screen there are 2 holes to stop the screen from spinning to far. Does anyone else have these or am i the only one the have a new design exec?
Click to expand...
Click to collapse
lol i thought it was just mine.
i got mine about a week ago (old one got a crack screen, thank you insurance! ) anyhow the screen rotation is alot tighter and more of a robust feel to it. I also seem to have more program memory after a soft reset (possibly the new ROM update) either way i think my screen breaking (broke by itself might i add) has turned out to be for the better. 8)
oh and I'm sure the spring metal clip thingy under the back case (your second pic) wasn't there before.
the case comes off so much easier/quicker than before! (not that it needs to come too often lol)
Thanks for the reply.
Im glad im not the only one, but these changes are definately for the better.
Keyboard backlight
I have also just received a new Exec and I note:
* O2's UI crap doesn't run by default and I was able to easily remove it.
* There is no obvious keybaord backlight. Has it been removed?
* The backlight switch on the front edge doesn't do anything. Have I missed something?
* Before I removed the O2 software, there was a Task Manager application. Now that I have removed the O2 stuff, it has disappeared. Is it part of the O2 suite?
* I have installed GPRS Monitor from the CD. It seems to record traffic via Wi-Fi as well GPRS. Can anyone confirm this?
Blair[/list]
The keyboard backlight uses a light sensor so it only comes on when its dark, you can disable the sensor if you go into start>settings>buttons>backlight and un-tick 'enable keyboard backlight auto sensor.
As for the backlight button, mine never worked, not on the new one or the old one unless i installed a hack to enable it.
I dont know about the gprs monitor as i dont use it.
About the task manager, i dont know about that either as i use spb pocket plus.
Hope this helps
Thanks
Thanks for the information.
the new redesigned exec
Guys, Now you have owned these redesigned execs for a while , how are they holding up? do they still suffer from wearing shing spots on the housing and keyboard? or are there new problems now...lol??
everything seems to be ok, i use a silicone case so i dont know if the spots still happen. Although the screen seems to be tighter, its not as loose as my old one which became very loose after the first few months. Other than that everything seems to be perfect
New Execs
After checking with my son who has an Exec for many months, I conclude that there have been no noticeable changes. Everything I though was odd about mine such as:
non-working camera
no keyboard backlight
backlight button not working
turn out to be respectively:
firmware problems (reloaded ROM & the camera worked fine)
it really needs to be very dark before the keyboard backlight comes on - which it does
the backlight button doesn't work on older Execs either[/list]
Hmm, I must have an in-between model. The hole and the clip are present, but not the bits under the screen.
And I thought I was the only one getting shiny spots on the casing. Can they be removed?
In the last weeks I have to recalibrate the screen nearly every hour. When using the virtual keypad, the position of the characters is always moved to the right (means i have to tap on screen about 3 millimeters more right than the character really is, to type it. After recalibrating the screen, it works a few minutes then i have to recalibrate again. This happens since a few weeks. Anything i can do ?
No solution has been found yet, but instead of re-calibrating every time, a few hard presses on the screen with your finger will do the alignment.
This issue has been has been discussed here:
http://forum.xda-developers.com/viewtopic.php?p=225125&highlight=#225125
Hi,
I've the same issues in one of my s100 and it was getting quite annoying,
i discover that the problem, at least my problem, was that the actual touchscreen was moving, whenever i lost the calibrartion, instead of
just recalibrate, i give it a small hit in left to rigth, and then it used to work for a while, so that why i knew it was a hardware issue.
After living with this "hightech" workaround 8) , i get bored and decided to open the pda and fixed it.
I applied a small layer of super-glu around the borders of the touchscreen
so it woulnd not move at all (not that i can see it moving, but that was the only possible reason for the de-calibrartion)
After applied it and leave it dry, i put the screen back in to the frame and put a little pieces of cut paper, so it would be less space, close the pda, and
it works, i've been using the pda for more than 3 weeks with no need of recalibration at all.
I know the procedure of disassemble is a little complicate, but there are some threads in the upgrade forums that shows how to do it, but believe is worth to try.
8)
I had the same problem for months... very annoying!
I called T-Mobile (NL) support and they sent me a form and a padded envelope. On the form I wrote that I have found more people with this problem on the internet and this should be considered as a production flaw.
So I sent my MDA-compact back to T-Mobile and within 2 weeks I received a brand spanking new unit
Cheers to T-Mobile for their excellent support!
Read this
http://forum.xda-developers.com/viewtopic.php?t=45214
And this:
http://bbs.pdafans.com/viewthread.php?tid=196478&extra=&page=1
I found that if I kept the stylus out of the mini, the problem disappeared.
Now I'm using a stylus that is thinner than the original one. Haven't had any problems so far.
and you carry that stylos around separately?
the link is with asian language. how should i read that?
Hello
I bought mine Vario II (with CoPilot) just 8 days ago, so I've enjoyed it quite a lot for the past days
yet .. ~30 hours ago I found out that the touch screen was not responding at all .. well restart did not help, getting the battery out and putting it back again didn't help too ... I tried to do EVERYTHING with the thing ... starting with restoring factory settings (all the data! ) , ending with browsing the forums for common failures ...
Finally I ended up with the very start page where the Vario II asks for tapping the screen (irony huh ?) to start setting it up ..
Since I was not able to make it work again (the whole thing seemed to be working fine ... just the touch screen ... ) so I brought it to the local T-Mobile shop today in the morning.. guess what, the guy at the shop just removed the battery and put it back again (I've done that XXX times during the night) AND IT STARTED WORKING again ... I couldn't understand anything there, felt really lame
anyway after I've left the shop and used it for quite a bit it started again .. now I've kind of figured it out .. when I'm using the device actively (the temp raises) and it starts at the top right corner of the screen .. the touch screen just flickers there and then after a minute or so it doesn't respond at all any more .. if I just put it away and don't use it - the screen responds again after some time ...
NOW finally the question is: has anyone had any problems with Vario II like I do? I ought to think that it is a somewhat faulty device that I've got (it hasn't been physically damaged)
PS the touch-screen gets stagnant faster with bigger programs (CoPilot, Skype, etc...) and it takes some time to get stuck with just using the phone...
btw I've put a temperature thingy in the device - it shows that the battery temp is at 42 C . Isn't that a bit too much ?
yeah and how do I figure out what version it is ? I mean the S/N that is mentioned here ( http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems )
?
wundis said:
anyway after I've left the shop and used it for quite a bit it started again .. now I've kind of figured it out .. when I'm using the device actively (the temp raises) and it starts at the top right corner of the screen .. the touch screen just flickers there and then after a minute or so it doesn't respond at all any more .. if I just put it away and don't use it - the screen responds again after some time ...
NOW finally the question is: has anyone had any problems with Vario II like I do? I ought to think that it is a somewhat faulty device that I've got (it hasn't been physically damaged)
Click to expand...
Click to collapse
Yes, one of my Hermes' had the exact same problem - touch screen malfunction starting at the upper right corner when temperature rose. The usual tricks to solve the screen alignment problem (loosening the screws, removing the gasket with a stripe of a business card) didn't help at all. I returned the device and got a new one.
yeah and how do I figure out what version it is ? I mean the S/N that is mentioned here ( http://wiki.xda-developers.com/index.php?pagename=Hermes_Problems )
?
Click to expand...
Click to collapse
It's printed on the box (at least of an O2 Trion) and on the sticker underneath the battery. Just look for the S/N starting with HTC6xx... but "our" defect is not the normal SA problem, it seems to be much rarer and not described in the Wiki.
Cheers
Daniel
Thank you so much for the answer Daniel, I'll get them to change it tomorrow.
I have exactly the same problem with my TyTN. In the morning, after the phone has been off all night, the touchscreen works for maybe 30mins, then the phone warms up and the screen ceases functioning. Bizarre though - I got the phone about two weeks ago - the screen worked fine (i.e. under all temp. conditions) for about 7 days, then it decided to crap out. Tried all the usual SA type solutions - as you guys noted above they didn't work. Gonna have to go back to the shop and get it replaced :-(
Oh, nearly forgot, s/n is HT632
One other thing I noticed (not sure if this is normal behavior or if it started after the touchscreen borked) - When the phone is active (i.e. not locked or in standby,) the top status leds (wifi, bluetooth, gsm) don't flash. Once the device is put in standby (i.e. tapping the power button) they start flashing again. Like I said, not sure if this is normal or if its related to the touchscreen going.
Vrobenmat said:
One other thing I noticed (not sure if this is normal behavior or if it started after the touchscreen borked) - When the phone is active (i.e. not locked or in standby,) the top status leds (wifi, bluetooth, gsm) don't flash.
Click to expand...
Click to collapse
This is definitely not normal. But it's an interesting observation. If the TyTN were a car, I'd say there's a bad ground connection somewhere.
Try a hard reset, and if that doesn't solve the problem, have it exchanged. (I very much doubt that a hard reset will help, but at least here customer service refuses to exchange a device before you tried a hard reset. )
Cheers
Daniel
Hard reset borked even more. Could't get past the touch screen calibration. Phone is now in the freezer to cool down - hopefully the touch screen will work long enough so I can get past the calibration
*EDIT* Just got it out the freezer (nice and cold now.) Hard reset, got through the calibration, everything ok for about 10 mins. LED's flashing with backlight on and touchscreen working. Then - touchscreen non-responsive at exactly the same time the status LED's cut out. I'm hypothesising that there's some kind of electrical short between the circuitry for the touchpad and the status LED's - it shorts as the devices temperature rises and (i guess) some of the materials expand and come into contact with each other. Since I don't want to void my warranty in case I have to take the phone back to the store, I haven't opened it up to confirm this. Has anyone had a detailed look at the connections at the top of the screen and around the status LED's to see if my explanation is at least possible? (then I might open it up and see if I can insulate the connections.)
tadzio said:
Yes, one of my Hermes' had the exact same problem - touch screen malfunction starting at the upper right corner when temperature rose. The usual tricks to solve the screen alignment problem (loosening the screws, removing the gasket with a stripe of a business card) didn't help at all. I returned the device and got a new one.
It's printed on the box (at least of an O2 Trion) and on the sticker underneath the battery. Just look for the S/N starting with HTC6xx... but "our" defect is not the normal SA problem, it seems to be much rarer and not described in the Wiki.
Cheers
Daniel
Click to expand...
Click to collapse
I have the exact same problem!!
Two additional points :
1) my device screen will not switch off automaticaly and will stay on for ever unless I switch it off
2) When the issue manifests itself for the first time the device would automaticaly go back to the today screen like if the OK button would have been pressed many time or ... was stuck!!
That's my second Tytn device the first one had the SA defect.
I was so happy when I got my new one because the S/N showed HTC637XXX but sounds like a new issue even though I'm pretty convince that that the SA issue is not far from being related to this one.
My device SPV3100 HERM100
Hello lads,
Absolutely everything you've posted seems to be happening to my device.
Now the touch screen fails to respond even if it's cold (been lying on the bed for 5 hours doing nothing at all .. ). damn... seems like I'll have to ask the local shop to get me a free portable refrigerator for the thing to work properly
HT645
Vrobenmat said:
Hard reset borked even more. Could't get past the touch screen calibration. Phone is now in the freezer to cool down - hopefully the touch screen will work long enough so I can get past the calibration
*EDIT* Just got it out the freezer (nice and cold now.) Hard reset, got through the calibration, everything ok for about 10 mins. LED's flashing with backlight on and touchscreen working. Then - touchscreen non-responsive at exactly the same time the status LED's cut out. I'm hypothesising that there's some kind of electrical short between the circuitry for the touchpad and the status LED's - it shorts as the devices temperature rises and (i guess) some of the materials expand and come into contact with each other. Since I don't want to void my warranty in case I have to take the phone back to the store, I haven't opened it up to confirm this. Has anyone had a detailed look at the connections at the top of the screen and around the status LED's to see if my explanation is at least possible? (then I might open it up and see if I can insulate the connections.)
Click to expand...
Click to collapse
Might get a chance to have an internal look tomorrow. From memory, and can't remember if the Wiki or Japanese dismantling site shows this, but I recall only a single mylar ribbon cable coming from screen area through to main board. There are if memory serves push in multi connectors from the bottom hard keypad and from front camera board (inc LEDs) to the muti ribbon cable on the back of the screen. Thus, simply put the screen, camera,hard phone keys all connect at the back of the screen to a single multi ribbon cable that goes to main board. Possibility then of a short with digitizer is at least possible. Of course digitizers are suceptible to current leakage and field interference so would not have to be an actual physical contact but could just be a close proximity issue.
Mike
Facing the same problems...
... I've been thinking about repalcing the display and the touchscreen. But now, considering that it is a HW issue, I can only replace these two things. If the bug is in the module above the screen (statur leds and camera) or related to the wireing at the back of the screen, it won't get rid of the problem. On the other hand, if it is a problem with the screen getting too hot, then I'm on the right track...
Has anyone tried this yet?
I'll try to call HTC on monday, maybe they know where the bug is.
HTC is not able or not willing to share what they know about the problem...
Hello, they excuse my English, I am possessor of a TYNT and I am with he himself problem that you, the problem is a failure of weld in the processador, when it reaches certain temperature fails and cooling it or pressing strongly on the processor it lets fail.
Greetings.
ezbook said:
Hello, they excuse my English, I am possessor of a TYNT and I am with he himself problem that you, the problem is a failure of weld in the processador, when it reaches certain temperature fails and cooling it or pressing strongly on the processor it lets fail.
Greetings.
Click to expand...
Click to collapse
There may well be truth in what you say, I too believe it is something similar in some cases.
Do you have any proof of your suggestion. Can you provide pics or a diagram of the solder point you mean??
Mike
Hmm? The processor...?
...sorry, don't think so.
It's just that this bug occurs after using a device for months, isn't it?
Now, the first two weeks I installed all kind of programs using the wireless LAN almost permanently. My Hermes was never as "hot" as during its first two weeks. And what about the sliding-out of the keyboard? Doesn’t it always start there? This just doesn't sound right, does it?
Just received an email from someone who drew my attention to the ribbon cable connecting the upper and the lower part. What if there is a short one due to the plastic scratching the cable and then... who knows?
However, I do not disagree as far as the temp is concerned. Therefore, I'll put my Hermes on ice and see how long it does things right...
And still, there is no chance that it is related to the processor. If the processors ALU is getting too hot the entire device would be effected, wouldn’t it?
Anyways, I'm determined to find out what it is!
++ I just found a very peculiar post in the WIZARD forum. It was about some top-side buttons that kept pressing
++ without even touching… Opening the assigned programs over and over again. Odd, isn’t it?
++ That’s a HTC device AND has a sliding keyboard with a ribbon cable as a connector…
++ Yet, it operates with a different processor on a different main board.
++
++ Still blaming the processor?
microft said:
...sorry, don't think so.
It's just that this bug occurs after using a device for months, isn't it?
Now, the first two weeks I installed all kind of programs using the wireless LAN almost permanently. My Hermes was never as "hot" as during its first two weeks. And what about the sliding-out of the keyboard? Doesn’t it always start there? This just doesn't sound right, does it?
Just received an email from someone who drew my attention to the ribbon cable connecting the upper and the lower part. What if there is a short one due to the plastic scratching the cable and then... who knows?
However, I do not disagree as far as the temp is concerned. Therefore, I'll put my Hermes on ice and see how long it does things right...
And still, there is no chance that it is related to the processor. If the processors ALU is getting too hot the entire device would be effected, wouldn’t it?
Anyways, I'm determined to find out what it is!
++ I just found a very peculiar post in the WIZARD forum. It was about some top-side buttons that kept pressing
++ without even touching… Opening the assigned programs over and over again. Odd, isn’t it?
++ That’s a HTC device AND has a sliding keyboard with a ribbon cable as a connector…
++ Yet, it operates with a different processor on a different main board.
++
++ Still blaming the processor?
Click to expand...
Click to collapse
And you are right too! if it appears that I am tending to agree with both above posts when on the face of it they disagree with each other it's because:
1
There are different manifestations of this problem - the causes may not always be the same
2
I agree it's NOT the processor and firmly believe it's hardware related. Of course it could be be a break (sometimes intermittent) in contact somewhere between screen and board or even a broken contact on the board (IN SOME CASES)
3
In other cases it's just pressure being put on the touch sensitive screen often at the very inconvenient top right corner that closes/minimises applications or opens start menu.
There has not been a reliable way to fix this issue other than device replacement. Replacing the screen has been notable for it's failure to resolve the issue.
Mike
mikechannon said:
And you are right too! if it appears that I am tending to agree with both above posts when on the face of it they disagree with each other it's because:
1
There are different manifestations of this problem - the causes may not always be the same
2
I agree it's NOT the processor and firmly believe it's hardware related. Of course it could be be a break (sometimes intermittent) in contact somewhere between screen and board or even a broken contact on the board (IN SOME CASES)
3
In other cases it's just pressure being put on the touch sensitive screen often at the very inconvenient top right corner that closes/minimises applications or opens start menu.
There has not been a reliable way to fix this issue other than device replacement. Replacing the screen has been notable for it's failure to resolve the issue.
Mike
Click to expand...
Click to collapse
So do you think the bug is to be found on the main board at all?
I'm planning to replace some parts from the screen half. In fact there are just 3 possible error sources:
1) The lcd in combination with the digitalizer;
2) The ribbon cable connecting screen parts and keypad at bottom; and
3) The keypad at the bottom itself
The ribbon cable includs the electronics for the status leds as well as the EARphone. ;-)
Soon I will be on all three of the above parts and if the error ain't there... I'm going to be MAD.
Will keep you IN THE LOOP!
Hello again, my conclusion is based on which I have disassembled my TYNT completely and I have connected it without the keyboard, of this form I have hoped to that it began to fail, later I have been moving and touching in any case the flat cable that unites the motherboard with the screen, the small circuit that takes built-in without obtaining results, single I have even obtained that it returns to work blowing air on the strongly pressed processor or on. Another observation is that if just ignited the machine and working correctly we applied single heat on the processor, begins to fail the touch screen. To my also is to me strange east failure since the temperature of the processor is not excessive when it fails, in fact desire firmly to be mistaken because there am lost the guarantee. Seguire investigating is matendre informed to you.
Greetings.
microft said:
So do you think the bug is to be found on the main board at all?
I'm planning to replace some parts from the screen half. In fact there are just 3 possible error sources:
1) The lcd in combination with the digitalizer;
Click to expand...
Click to collapse
May be a fault there, but if it's just a squeeze due to heat ? pressure it may not resolve the issue.
2) The ribbon cable connecting screen parts and keypad at bottom; and
3) The keypad at the bottom itself
The ribbon cable includs the electronics for the status leds as well as the microphone.
Soon I will be on all three of the above parts and if the error ain't there... I'm going to be MAD.
Will keep you IN THE LOOP!
Click to expand...
Click to collapse
I assume you mean earphone above as the microphone is on the mainboard.
Mike
Again I have tested, with the disassembled machine totally, start up it, I hope to that the touch screen does not respond and I put my tynt in the refrigerator, after two minutes and without moving I touch it the screen and magic, works correctly hata that again coje the room temperature.
Greetings.
ezbook said:
Hello again, my conclusion is based on which I have disassembled my TYNT completely and I have connected it without the keyboard, of this form I have hoped to that it began to fail, later I have been moving and touching in any case the flat cable that unites the motherboard with the screen, the small circuit that takes built-in without obtaining results, single I have even obtained that it returns to work blowing air on the strongly pressed processor or on. Another observation is that if just ignited the machine and working correctly we applied single heat on the processor, begins to fail the touch screen. To my also is to me strange east failure since the temperature of the processor is not excessive when it fails, in fact desire firmly to be mistaken because there am lost the guarantee. Seguire investigating is matendre informed to you.
Greetings.
Click to expand...
Click to collapse
This is very interesting. When I said above it is not the processor, I meant it is not a software issue related to the processor. It can of course be a heat related problem with the processor. To summarise what you have found:
1
You have a device that when first started works OK
2
If you apply heat (but not much) to the processor it fails
3
If you apply pressure to the processor it works again
4
It begins working again when you blow on the processor or put it in the fridge.
5
If you move/press or ensure the ribbon cable has a firm contact - this has no effect.
Please post if any of the above is NOT correct ALSO please post which chip you are heating/pressing.
Cheers
Mike
Hello again, everything is correct except point 3 really when this failing and you press on the then microprocessor the touch screen works correctly. Associate images.
Greetings.
EDIT by Mike. Point 3 has been edited in Mike's post to show the correct situation.
I have read many threads and forums about the problem of the Hermes becoming white. The soft reset in this case does not help.
I found the explanation in my case and I am not able to fix it quickly, without opening the device to screw the connector.
The problem is only due to the temperature of the device. When the temp is to hot, the screen is white, in my case, it typically happens when it stays in my pocket et I moving too much throug the office ;-)
Solution, simply open the keyboard and gently blow in the thin area between the two parts of the device.. in my case, the screen comes back in 2-3 seconds.
Enjoy !
Eric
Hermes/Schaps 4.31/Orange CH
To be honest, I have this problem on my 838 (wizard) previously.
I have found someone (engineer who I need to pay) help me to check.
It is actually the connection cable between the keyboard and screen start breaking.
This makes the connection poor.
End up, my wizard cannot be repaired and I have borrow my freinds hermes to use in the mean time.
I suggest you pay special attention to it.
I suppecm that you blow it is actually helping the connection of that cable.
huh
are you guys serious in what you're talking about?
blow in between the two parts of the device when it's hot to get the connection of the cable back?
are you sure you are talking about a mobile phone and not about a compressor?
thanks for your feedback. I am convince that in my case, the gentle blow does not move the connecting cable.
Additionaly, the tipical symptom reported in various thread is that the soft reset does not help, while letting it apart for 15 minutes does help. It can confirm that the simple temperature idea is fine.
Again, it works for me, it can help others, and sorry for the others that won't find a solution with mine!
actually, i am neutal to this topic.
But just want to share my experience.
In my case, my cable is aging. Initially, it can help with slide the keyboard open and close.
End up the engineer told me that cannot be repaired deal to no parts. he examined it using a microsope watching the cable.
no need to take it too series.
It is a cable connection issue, it is caused by either dropping or opening and closing the device numerous times. It can be fixed the part cost around $20 kinda hard to find but can be found if you search enought. I can repair the device if your interested either pm me or you can contact me at
[email protected]
nate
when this happened to my hermes last August i found slightly unscrewing the two screws on the back of the screen fixed it & not had a problem since
didnt know what the white screen was 'till i got it right after the external volume crapped out, so tired of tinkering with hermes, going Kaiser
As a science experiment I have bought a number of hermes on ebay- it is a cable connection issue or worn cable in the 4 I have played with - all fixed by cleaning and reinstalling cable/connection or replacing the cable assembly. I cant say this is the only bug but 4 outy of 4 inducates a trend to me
John
Oh my gosh, topic starter, that is the same exact issue that I frequently have with my 8525. I eventually found out that if I leave it in direct sunlight, put it in my pocket for too long, or in anyway expose it to relative heat, then it would turn white.
That's a nice "fix" you have there hahah. As for me, I just let it cool down by placing it in a cool and shaded place, works like a charm after a few minutes.
Anyone with a WHITE screen MUST READ this!!!
To bring credit to what I say below, I haved had tinkering experience with electronics for the past 10 years, not to mention that I am currently a 3rd year electronics engineering student.
I currently have 4 hermes units.
When I first had the white screen prolem on my first hermes about a year ago (may be 8-10 months?) my research on the net revealed that the problem is apparently the connector on the button pad board (part number 50H000380-30M-A). After serious tinkering and tweaking I finally got the (extremely sensitive) connector connected up so that the white screen issue actually dissapeared. However, since the connection was so delicate and so sensitive, I had to fix it in place with a hot glue. Hot glue actually added some thickness to it; given that there isn't much tolerance between the top of the connector and the cover, I needed to scrape away some plastic without putting a hole in it so it can accommodate the extra thickness, this is also required for the sliding function to be smooth.
However, right now I have 4 hermes, and I am faced with the same issue. On two units I have the white screen problem. After some intuitive testing I have found that the problem is not with the flex cable, nor with the connector on the flex cable, nor the connector on the button pad board. The problem is with the actual button pad board itself, as it contains fair bit of circuitry on board.
This is how I came to the conclusion. Since the white screen can be fixed with sensitive alignment of the connecor on the board, I wondered if it will display anything with that D-pad (button pad board) disconnected. On trial, it didn't display anything on both a functional unit and a unit with a white screen issue. From this I made the assumtion that the LCD initialisation sequence is contained on the button pad board (part number 50H000380-30M-A).
Having made this assumption, I thought since the symptoms of having it disconnected on a functional unit is the same with a unit that has the white screen symptom, I wondered if it will fix the white screen problem if I changed over the button pad board. On trial, I found that the white screen problem was a thing of the past. So, I don't know what on the button pad board actually causes the white screen, but it is DEFINITELY the board it self and not the connector.
PS: I don't know the proper names of the components but by the button pad board I am talking about is the board that lies under the front buttons of the unit that has the call, end call, start, ok...etc buttons.
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
pcpc said:
i get a white screen when i press on the plastic casing on the lower right side of the screen, above the right bar button. no temperature involved here. sending the hermes to sleep and waking it up restores the normal screen.
Click to expand...
Click to collapse
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
uengin said:
There's actually a BGA chip in that vicinity on the button pad circuit board. It may or may not be that chip thats causing the issues, but I find it higly likely it is...
Click to expand...
Click to collapse
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
pcpc said:
if it is the chip, then this would be a loose soldering point?
would you recommend to handle the hermes with great care? eg. not putting it in my trouser pocket because oft the pressure?
Click to expand...
Click to collapse
I doubt its a "loose" solder joint. It could be a dry joint. But then again you never know. However, the symptoms with the heating and cooling mentioned in the thread it could be one of the several devices on the button pad board failing due to heat.
As a general rule of thumb, definitely electronic devices of this calibre should be dealt with a level of care indeed.
nohanz said:
uengin, u totally had make ur homework regarding the white-screen-issue.
Anyway, for me, I face the exact problem too. And my way is much simpler. When ever I face the white-screen problem (this cause by the high temperature, coz I notice it only happen when I put my 838 on my pocket while walking during sunny day), I simply turn off the screen for a while (by lightly pressing the power button), like 3-5 second, then turn on the screen back. And, voila~ it back to normal.
Click to expand...
Click to collapse
Same for me which seems software issue but how to solve it
I'm having white screen problem too. I highly doubt it has anything to do with a cable because:
1) I almost never use keyboard, aka don't slide open the phone
2) lately white screen often happens when I touch a screen.
3) several times white screen got fixed by holding the phone next to aircondition outlet.
4) white screen recently started at the same time I've noticed that the battery started dying, it doesn't last as long as before. Before this battery I had another one, similar, and also never had white screen while that battery was new.
To conclude all this, at least in my case is more likely it's a battery issue and/or overheat. Tomorrow I'll use the original battery (I've replaced it with 3k mAh 2 years ago) this should proof me right or wrong.
My white screen issues started after a waist-high drop onto concrete, accompanied by the D-Pad and the surrounding buttons not working. In order to get the white screen to go away and the buttons to work again, I have a simple 2-step process:
Put the Hermes to sleep
Press hard right above the D-Pad/below the screen
When I wake the device up, it works just fine!
Interesting Find......
I just noticed something about my white screens.
IF the poweron led does NOT turn on then I get white screen when turning on my hermes.
If the poweron led turns ON(lights up) when turning my phone on then it won't white screen on me.
it seems that a large number of our beloved Xperia X1s suffer from one (or more) of the following small hardware defects:
1- the infamous body crack next to the stylus (mostly early '08 phones)
2- battery cover scratches too easily even with reasonable level of care.
3- phone thinks the headphones are connected even though they are not.
4- small keyboard issues like "space bar " not registering after the button push.
did i miss another common problem?
in my case, i suffer from 2,3 and sometimes 4
edit: added a poll.please vote and share your experiance , solutions...etc with others. the more voters, the better.
btw the work around for the above issues
1-no solution, return to SE for replacement
2-also no real solution, even if you buy another overpriced $30 cover, it will also scratch too easily.
3- plug and unplug the 3.5mm jack(or stylus) several times untill the issue goes away.
4- press harder on the space bar especially on the right side of the bar
THE GRIZZ said:
it seems that a large number of Xperia users suffter from one (or more) of the following small hardware defects:
1- the infamous body crack next to the stylus (mostly early '08 phones)
2- battery cover scratches too easly even with reasonable level of care.
3- phone thinks the headphones are connected even though they are not.
4- small keyboard issues like "space bar " not registering after the button push.
did i miss another common problem?
in my case, i suffer from 2,3 and sometimes 4
Click to expand...
Click to collapse
I got a bad case of 2.
My ring scratches the battery cover too easily
THE GRIZZ said:
it seems that a large number of Xperia users suffter from one (or more) of the following small hardware defects:
1- the infamous body crack next to the stylus (mostly early '08 phones)
2- battery cover scratches too easly even with reasonable level of care.
3- phone thinks the headphones are connected even though they are not.
4- small keyboard issues like "space bar " not registering after the button push.
did i miss another common problem?
in my case, i suffer from 2,3 and sometimes 4
Click to expand...
Click to collapse
i have had 1 and 4.
1. on my first handset (which was replaced)
4. happens on both (think its to do with the imput pressure need to be in the middle, if u dont the key presses down but does not press the pad under the key)
i added a poll
im really intrested if there are people who are not suffering from any of these issues
who is to blame here HTC or SE?
THE GRIZZ said:
i added a poll
im really intrested if there are people who are not suffering from any of these issues
who is to blame here HTC or SE?
Click to expand...
Click to collapse
One of those people you are looking for here! I don't have any of those problems.
The only place where my phone is scratched is that little piece of battery cover near the mini usb. That is my fault though, cause I tend to use it at night/dark places and I can't hit the mini usb hole HAHAAHA .
None of these issues for me
How exactly are the percentages calculated?
If you add them together you get >100%
stormlv said:
How exactly are the percentages calculated?
If you add them together you get >100%
Click to expand...
Click to collapse
getting more than 100% is fine since you can make more than one selection (except for thoes who select choice 1 or 7)
seems that im unluckyier than the average x1 user as im suffering from 3 issues despite the good care i give
Other than scratches on the battery cover, which is kinda expected, it's in mint condition. Even after spending all day in my back pocket!
THE GRIZZ said:
did i miss another common problem?
Click to expand...
Click to collapse
the wired headset does not work properly.
when the headset is connected and one asweres an incoming call than the voice is recorded through the phone's mic not through the one in the headset.
Sent mine to customer service this week for a keyboard problem.
as soon as i have some more info i'll keep u posted.
i have it since last december and it's the only problem i ever had on it.
THE GRIZZ said:
btw the work around for the above issues
1-no solution, return to SE for replacement
2-also no real solution, even if you buy another overpriced $30 cover, it will also scratch too easily.
3- plug and unplug the 3.5mm jack(or stylus) several times untill the issue goes away.
4- press harder on the space bar especially on the right side of the bar
Click to expand...
Click to collapse
You can put a clear screen protector on it, just use the type that sticks not vacuums.
i suffer from battery cover & headphones issue
these numbers are quite disturbing to say the least. i would not be surprised if the above results wont cause the delayed release of the X2. about only %35 dont suffer from these flaws
other thoughts:
-most of the common problems are really minor issues or annoyances
-despite these problems the X1's built quality is not worse than other SE phones
-its a real shame that the X1 came with these annoyances considering how delayed it was.
-SE & HTC are to blame here.
-SE should provide a new battery cover (better built one) at no cost for those who ask for it at . as everybody seem to suffer from it
1. Two tiny cracks on headphone jack and near the volume button.
2. Scratched like most xperia covers.
3.
Lots of issues with 3. Both mics working if wired headset is connected. XPeria thinks it's headphones connected and not headset, so the button (to answer a call) doesn't work. I have to plug and unplug the jack during a call to make the button work.
if these results are indicative of all xperia users. then this is really really bad
im sure the back will be scratched for most people
anybody managed to get the keyboard to work better without the need of the too much required strength to push the buttons? i feel like i will eventually break the space bar
I got two unmentioneds:
- The photolight shines at a weird angle, not straight ahead, maybe because I used hTorch or maybe for some other reason
- I got a small area of the screen that doesn't register touches correctly; it's all distorted
Now I need to send X1 back but I have no backup phone. Anyone have any schemes for what to do when you are without the phone? Damn restocking fees make it tough to buy a new one then return it 29 days later!
I'm going to speculate about the battery cover. Since X1 has an all-metal (or significantly metal) construction, it may have had reception problems if it were made of a higher grade (or scratch proof) metal. So perhaps SE were forced into using the type of (easily scratched) metal that we have for our battery covers for reception purposes? Think about it...how many all-metal cell phones are there?
So I'm saying, it's either our scratchy metal cover or a plastic one...