Hi All,
I have had the XDA2 since launch and have noticed a rough patch appearing where I scribble using the stylus.
It is now a visably scratched area....
SHould this be expected? Have others got it? Did others get it on the XDA1 and get anything from O2 about it?
Cheers - Rich
I went to the BT store in my town and asked to buy a screen protector, the girl and the guy said they had never heard of such a thing, not one phone shop sold them either, I got one off ebay eventually, a reusable type. I think O2 do not supply a very vital addition to the phone because it brings business for them in the shape of new digitizers etc. They will not fix this kind of damage under warranty as it is caused by the user. However if your xda2 should suddenly become faulty under warranty you would get a nice new one.
Hi,
My 1st MDA Pro crashed a lot, so T-Mob replaced it as it was reported within the 28 day period.
The 2nd MDA had the big metal cover bit sticking out, so it scratched me when I used it. T-Mob replaced it.
The 3rd MDA had a knackered hinge, and made big creaky-click sound on opening, so T-Mob replaced it.
The 4th MDA has a blown pixel in the camera, otherwise great, and I am sure the cycle will continue.
I am wondering if it is:
1. Quality control is not good enough in HTC
2. MDA Pro's are not QC'd well
3. The couriers use them as footballs
Anyone else had big problems like this?
Joe
My first MDA Pro was faulty as well. In my case the "a" key when depressed didn't always show - faulty hardware issue.
I went back to the shop who replaced it with a brand new one still boxed and sealed and I have had no problems since. Be careful with refurbs that is my advice.
J
they told me specifically that they didn't send out refurbs.
i couldn't see any evidence of previous activity on them, but now i got an xda exec, and have copied my t-mob ext rom over to it.
i did the jan 06 99 pound offer on data 5, making total outlay 210 quid.
i will get a vario from t-mob since they don't want to give me a decent mda pro and perhaps flog one of them.
joebongo said:
they told me specifically that they didn't send out refurbs.
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Click to collapse
:roll: They certainly send out "refurbs" cos I've had some...
External speaker (back of screen earpiece) stopped working. Sent phone back to t-mobile. After 2 weeks I got my phone back apparently repaired and tested... was it hell! Still had same fault!
Send phone back again. Another 2 weeks pass and I get a "new" phone (it had a different IMEI so I presume it was a replacement)... guess what? Same bloody fault!
They then try and tell me that I have to send the phone back for repair again! I politely point out that they've had 2 chances with no effect and in the end they relent and say they'll send out a "new" phone and take my current one away... presumably someone's gonna get landed with it after they "fix" it!
The "new" phone came without any packing and although it worked I was far from impressed by the fact that the hinge was really loose, it was scratched, and it had a 2 inch long crack next to the screen! FFS....
After another few phone calls they swapped the knackered phone for a sealed boxed replacement. So far this one's fine...
in fairness, all my t-mob replacements were fully boxed and sealed.
didn't make them good devices tho; each has been dodgy.
im comparison, the 1st xda exec is fine and i like the blue backlight. i also like the price ;-)
im gonna get a vario from t-mob or something as they are not capable of sending me a decent mda pro. if they insist on the replacement cycle more i will ebay it boxed up and sealed.
I've had a vario II for just under 3 weeks and have to say i'm quite happy with it. I'v had a few times where the device freezes - but nothing major.
One thing that is bugging me is the screen alignment issue - it happens every other day it seems. I've read many of the psots regarding this - and have one question:
For those of you on T-Mobile UK and have this issue - did getting an exchange solve the issue, or did they end up sending a new device with the same or worse issues?
SO should I stick with what I have or risk a new device that may be better/or worse than mine..... bit of a dilemma...
your thoughts/experiences please.
Thanks
rabmc
i'd send it back before your 28 days are over, otherwise tmobile will only repair your phone, not exchange it.
however, exchanging your phone may result in having more issues even though it may be a later batch.
I had one with the screen alignment issue first, now got a new one on Sunday and having loads of issues.
1. My 2 day old Voda 1605's stylus got stuck today so i had to pull it really hard to get it back out, i then put it back in and it was really stiff and hard to get back out, but when it did come back out, it also pulled out some piece of rubber now the stylus is really lose.
2. Also, compared to my previous tytn, the slideout keyboard is really loose.
3. Some Keyboard Keys also does not work properly, you have to press them really hard.
it seems it's really hard to come by a Tnyn that works.
bbasra said:
i'd send it back before your 28 days are over, otherwise tmobile will only repair your phone, not exchange it.
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That's unlawful check here
"What does the "reversed burden of proof" mean for the consumer?
It means that for the first six months the consumer need not produce any evidence that a product was inherently faulty at the time of sale. If a consumer is seeking any other remedy the burden of proof remains with him/her.
In such a case, the retailer will either accept there was an inherent fault, and will offer a remedy, or he will dispute that it was inherently flawed. If the latter, when he inspects the product to analyse the cause, he may, for example, point out impact damage or stains that would be consistent with it having been mistreated in such a way as to bring about the fault.
This reversal of the usual burden of proof only applies when the consumer is seeking a repair or replacement. After the first six months the onus of proof is again on the consumer"
I've sold my Prophet and I'm thinking of buying a Wizard...but i'm not sure does it worth or not..Comparing with TYTN Personally i don't use 3G Network but i'm looking for a model with QWERTY keyboard...
I'm looking for some info:
1-Will the color of the body be removed because of sliding the phone in and out from your pocket?
2-Will the keyboard get loose after awhile(I have experienced it with PDA2K)
Nope.
I have had the T-Mobile MDA for several months now, and so far, it is still great. The keyboard still snaps in, slides out, no looseness to speak of. The finish on mine has only come off in one tiny spot, because I dropped it. [Hooray protection plan!] Other than that, no wear on the paint, or the screen.
I have the Cingular 8125 version and I love it. But I will get the tytn version when it comes out. Faster processor, and UMTS or 3g in it.
You may not think you want it now, but you will probably find that the 3g network is used for more than just your direct connection to the internet. I get email on mine. Sync over the air. etc.
And why would you want to have the previous generation rather than getting the current one, unless price is an issue.
Hi,
I agree with some here.
If price isn't that much of an issue, I would wait for the Hermes with 3g etc.
My i-Mate Kjam is just great though, but when I am up for an upgrade next year, I will get the JasJam (Hermes).
I have had my KJam for 6 months now and I have not had any cosmetic problems with it and the keyboard is still A+. I don't use it that much though.
Go for the HERMES!!!
I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm
roydok said:
I read this article from Treocentral:
http://www.treocentral.com/content/Stories/2197-1.htm
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it gives me goosebumps!!!!
Mine is cracked.... in 3 zones.....one month of life......
Same here...a little crack near WiFi button. Have no clue where did it come from...
Same here....i have a crack above the volume button and one that started at the wifi button and is now all around in the front by the end button (WITHOUT DROPPING IT). It seems that a second crack is starting by the wifi as well!!! I am sooo disapointed in the build quality and after spending 500$$ and 2 months of ownership i am looking for my next phone...PALM----> very disapointed
Mine is cracked in 1 zone, bad product, 1 month
I found another split underneath the button of the volume
:'(
I had a crack from the display to the volume button and from there to the back, separating the small bar left of the volume bar. You could easily lift it with a fingernail. Unfortunately i dropped mine two times (on the street >.<) so it was pretty torn, but sending it back for repair to amazon, complaining about the crack and hinting at the reports about these cracks, they gave me a full refund and i took that and bought a htc touch 3g...i am much happier with that phone, 100+ better ootb experience...
Palm Treo Pro: say no to cracks!!!
I purchased my Palm Treo Pro on March 15th, 2009. Like many of you, I was excited to purchase this phone. Also like many of you, during my research of the phone, I came across numerous sites listing the spontaneous body cracks which appeared on the phone after a disturbingly short period of time.
I thought to myself, "I'm very careful with my phones...surely my being cautious will prevent any cracks from developing on the phone, unless I drop it, sit on it, Doc Brown distracts me and I accidentally leave it on top of the DeLorean as I approach 88 MPH, etc."
So as I'm leaving work yesterday, I pull my phone out of the case...and there are two cracks! Both cracks are located right above the send & end buttons. I couldn't believe it.
Now, many people say they baby this phone, and I am no different. It wasn't even a month! I contacted my retailer who, very nicely, pointed me towards contacting Palm directly. After getting transferred a couple of times, I was finally connected to a Palm CSR named Laura.
Since I was in customer service many years ago, I know how tough it can be and I didn't want to lay into her. I know firsthand how much it sucks to deal with pissed-off customers when you personally can't control what happened to them, nor the company rules which you have to abide by. So I was nice!
Laura asked for my name, if I had contacted Palm previously, the serial number of the phone, etc. She then said my phone would be repaired under warranty, but that it would take 3 ( as in the number directly following "2") weeks to get my phone back. Three weeks! Naturally I was taken aback and asked, "why is it going to take that long?!??!" She said that Palm is currently in the process of upgrading their repair capabilities and that, unfortunately, was the reason for the delay.
After talking to her for a bit longer, I realized that I wasn't going to get to anything further from her. She said Palm would send me an email within 24hours on the return instructions.
I have an older back-up phone in case of emergencies, but Palm doesn't know this, and many people don't have the luxury of a back up phone. Clearly I had enough money to buy a high-end phone in the first place, so it's not the end of the world that my smartphone has cracks in it. On the other hand, I'm not wealthy and I worked hard & saved so I could buy this phone. My last smartphone - not the backup I mentioned - was a T-Mobile Dash. I loved that phone and it sucked that it got stolen from the gym. I sat on, dropped, & accidentally stepped on the Dash, and the only visible damage was a few scuffs on the battery cover. And this is after 2 years of use. Now, I've had the Treo Pro for less than a month, have babied it, and cracks have already developed on the body?!?!? That's not right.
I'm going to contact Palm again today and see if I can't get higher up the corporate chain to speed up the repair/replacement process. I'm also debating whether or not this is even worth my time since I may receive a replacement with the same faults.
I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.
Buyer beware?
acidhax said:
I have dropped, bumped, sat on, stepped on, skated on, and clunked around my treo pro, and it hasnt a single scuff or scratch, and not a single crack... You've now scared me into treating my phone with much much greater care.
My phone is from Bell, if that means anything, and it hasnt a single crack--god forbid-- yet.
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I was reading on another major Treo site that it seems certain batches of the Treo Pro are suffering the most cracks. I'd have to conduct my own research before I'd call that the gospel truth, but it doesn't seem too far fetched. As far as TP's in Canada, I'm not sure what batch/week number they are, so hopefully Palm had already weeded out the design flaw with Bell's Treo Pros - and I feel it's safe to call it a design flaw at this point with the dozens of compelling testimonials I've read.
I too had the Pro with creaky case syndrome.. that advanced into cracks in the same places ppl have been talking about. I traded it in for a new one... and it started creaking slightly again. So, I bought a frkin case and now i don't think about it... that much. The Seido case is really nice tho.
Mine cracked in several spots after two months of normal use. I sent it back to Palm and they fixed it...bummer it took them 5 weeks Worst customer service experience ever.
I had my palm pro for two months now...If I didnt read this thread I would've never examined my device...In the back of my mind Im thinking not my phone...Well I discovered a hair line fracture above my wifi button...Ive been using an Seidio Innocase II since week one...Im speechless...
Cracks
I am a Treo Pro user from Bell Mobility in Canada and have had it round about a month now. After a good close inspection I find no cracks yet. Hopefully I won't!
Mine cracked after 1 month of use. Near power button.
Cracks on Treo Pro
Palm Support is the most unsupportive support I’ve ever seen. Having a Treo Pro I don’t recommend it.
I found cracks on my Treo Pro device less than in one months after using it. It wasn’t bogging me until the body started piling off next to the cracks and falling apart. Now I have a hole on the body of the phone. I was trying to buy a new shell for my phone from Palm. Guess what? It costs 199$ to get a new shell from Palm. They just do not sell shells. It was a bad choice to buy Palm.