Okay, before anyone gets upset at me aking the question I have done the following...
1. Google search
2. MS search
3. Search here
That being said I have had no joy. Here is the problem.
Today, for no apparent reason (i.e. I did not install any new programs) Active Sync stopped working, or at least the part where it syncs to my Exchange server. I get the following error message "A critical error has occured. The next time you sync you will lose changes made since your last sussecful sync."
I have tried the following to no avail..
1. Soft reset
2. Uninstalling Active Sync and reinstalling (both 4.1 and 4.2 beta)
3. Hard reset
For what it is worth I am running summitters AKU2.3 test2 and the 2.25 radio ROM but since I got those last week and had no problems I am guessing it is not them.
I did not have my sync cable at work and do not have outlook at home but but it seems that at home the local PC connection works fine. Is is possible that my IT guy changed something on the server or is it something on the device.
Related
I own 128 MB JAM since March 2005 and use it with T-Mobile USA.
In May I installed 1.11.00 WWE upgrade. I had it synchronized with my desktop and laptop and it worked fine for me.
Last week I was on the Business trip and used the JAM only as a phone and a PDA.
When I've got back home I tried to synchronize and charge it as usual.
Synchronization started, but after 25-30 secs it gave me a message within the ActiveSync window "Connected. Synchronization error" and then immediately after that it changed to "Not connected".
I tried again - same result.
Next I tried to synchronize it with my laptop - same story.
After all I tried to delete partnerships and create new - no result. I am able though to connect as a guest.
At that point I decided to try the hard reset. By coincidence that same day I saw the news that ROM 1.13.00 WWE became available. I successfully installed it and tried to ActiveSync without installing the back-up then - no luck, same problem.
As well I'd like to mention that I have HP iPAQ 2215 and I can synchronize it with both computers without any problems.
So it looks like something is wrong with the JAM.
I hope you guys can help me to fix this problem...
Alex,
Had this problem also but my hard reset solved it. Have you tried re-installing Activesync? You may also want to take a look under C:\Documents and Settings\{Your Desktop}\Application Data\Microsoft\ActiveSync\Profiles to check if indeed the profile data was deleted properly. Goodluck!
Yes, I did hard reset, uninstalled the ActiveSync, erased all files in the 'Profiles' folder, disconnnected the cable, rebooted the desktop, downloaded the latest version of AS from the MS website, lnstalled it.
Then installed the AS, connected the cable, and tryed to establish the partnership.
SAME negative result.
It created the partnership and wright after it said 'Connected. Synchronization error' and immediately droped connection.
I am puzzled here...
I'm stumped! Usually a HR solves this for me... Have you tried a Bluetooth sync (this may be a temp workaround til you find the solution) have you tried using a diff USB port and/or cable to sync your device?
bnycastro,
Thanks for your help.
No, I did not try the bluetooth sync yet, but I definitely know that it is my JAM's problem now.
This morning I installed the latest version of ActiveSync available on the MS website on my daughter's PC. ActiveSync was never installed there before.
Then I tried to sync the JAM - same problem as I described in the previous posts. Right after that I paired my HP 2215 and no problem. It work as it supposed to.
It is a real mistery cause between the last time I was able to syncronize the JAM and the time the problem occure I did not install any software, did not pair it with any other PC... I only used it as a phone and a PDA on the trip.
The only what I noticed is that all of a sudden it started to freeze after every 10 -15 min of use. But now after I flashed the ROM to 1.13.00 it works normally except for the syncing problem.
Any other ideas how I can fix it?
I would really appreciate your help...
I'd suggest the Bluetooth sync and maybe taking it (your device) for service.
I keep getting this error on when I try to sync my device - it syncs the local data, but not the data to the server. The server sync is still working through direct push though, just not when I'm connected via usb. Thing is, this error has been on and off since I first set up my device, although this time it has stayed and not gone away. I'm using AS 4.1. I tried upgrading to 4.2, and that worked well for a few days, but then it stopped syncing all together. So I downgraded back to 4.1, set up a new sync profile in AS, and still the problem is there. On my device it says:
Cannot connect with current connection settings. To change your connection settings, tap Settings.
On my computer it says: The server could not be reached. This may be caused by temporary network conditions. Support Code: 85002003.
This has happened on and off since my ppc had nothing on it. Still though, the last few programs I installed are: One Note Mobile, SuDoKuWizard, Ilium NewsBreak, Spb Weather, Resco today Plugin.
Anyone have any idea what's going on or how to fix it?
I have the same problem, just started failing on Exchange sync.
It seems like the the Wizard is trying to connect via GPRS to sync mail even though it is docked, so this fails. The rest of the sync seems to work.
I have not found a fix yet, except the obvious hard reset. :roll:
I am now also getting an error when I try to run the MMS configuration on the Wizard, it is complaining that MEETING.EXE is missing, dunno why, this also happens when I select meeting from the menu.
I have started to get this error whilst trying to Sync my Wizard.
I basically have the pushmail activated but stays connected to the the GPRS connection and Sync's the Normal Partnership but not the Exchange one.
Anyone got an idea how to fix this or do a workaround.
I have got this on AS 4.2 and also AS 4.5 (Beta)
Tis annoying as generally a Hard reset will sort it but I dont want to go down that route again
Anyone know of a patch for this issue ?
You just need delete the partership in your desktop and re-sync.
best luck.
More problems
This problem also appeared for me the other day, and deleting the partnership, performing a soft reset and reestablishing it does not work. Nothing has been changed (manually - I don't preclude some kind of automatic update) on the Exchange server, the network or the phone itself. Moreover, my colleague (who is the Exchange server administrator) has just bought a Hermes/Vario II and has the same problem. Is a hard reset necessary for this? Has anyone else managed to resolve this problem?
The problem just appeared for me on Monday afternoon during a routine sync, and I hadn't seen it before.
I had the 85002003 error with a client the other day.
I fixed it by just upgrading to the latest version of ActiveStink. No idea what caused it, but the upgrade fixed it.
ive been having this same problem for last few weeks. if anyone figures out whats causing this please post a fix for it.
Has anybody resolved this issue? I am having the same problem... Until a couple of days ago I was able to connect via ActiveSync to my Exchange server and syncronize all my items. Then, all of a sudden it stopped working and I get the 85002003 error. I have not changed anything on either my HTC Hermes/Cingular 8525 or my computer with my Outlook 2007 and ActiveSync 4.5 setup. I can sync with my desktop just fine. Also, I can sync over the air (OTA) using GPRS/EDGE/3G with the Exchage Server just fine...
Any help will be appreciate, please.
Thank you,
Cameron
I had the same error a couple of times and it was usually the result of an upadte to a task in outlook.
The fix I have is to go to activesync (either on phone or PC) choose options and unselect everything except email. Select ok and re-sync and then add the other items back in. Works for me each time but haven't found a permanent fix.
Hi there,
Over the last few weeks I have had a problem syncing mu phone, I am able to connect and browse and install software via my PC but it refuses to sync, it starts good by saying that it is looking for changes, then it asks me if I want to combine, overwrite and so on and then after I make my selection it simply says 'Synchronization Error' and remains connected but that is it.
I have tried upgrading and downgrading activesync and my ROM, but what ever I do I get the same result, I have tried on another computer also and still the same.
Please help me as I am going mad, it is not quite a brick, bu is not far from it if I can not get my information on to it.
Cheers
Update
After going back anf forth with versions, I managed to do one full sync ( thank God, now I have my data back at least). but now again, it is failing,WHY ? connection exists, browse and so on works, only the sync does not work.
Do you have bluetooth?
I has a similar problem, I setup a sync profile with my PC via bluetooth and synchronised it through BT. After plugging in the cable afterwards my Syncing was fine...
worth a try
syncing problems
I had the same problem but I seemed to work through it by removing the Mobile Sync 4.5 and re-installing it. It looks like it's not working, but after the install bar goes about half way, everything is on, including the calendar and the Outlook Database. Good luck!
I have been connecting and syncing device w/out any issue until today that it begins to connect and suddely it gives me an error" Synchronization cannot be completed successfully. Reconnect device and try again" then it reverts back to "guess" instead of my device name. This is really frustrating because I cannot do anything, not even download new software. I recently downloaded WM 6 softouch 4.0.0.0.0.6 but it has been working fine until today.
Update: This is really weird. I was able to download a new radio rom eventhough I got this error, but I cannot do anything else through activesync such as contacts, notes, etc.
I was able to get it to work by deleting and re-installing activesync 4.5. So far it is syncing ok. Anybody had a similar issues and how were they able to resolve other than hard-reset or reinstalling activesync.