Database Users

Panick

Just had a major panick!!! My Xda2 would not power up, at first I thought it was just the battery that had died even though I thought it was ok, until I got home, tried to put it on charge and nothing! just dead.
Anyway, I panicked and tried a hard reset and it worked,( albeit I lost all of my settings and programmes) but at least it came back to life.
Does anyone know what could have happened to cause this to happen? If so please let me know so I can avoid it happening again and losing everything.
Many thanks

This happened to me one time about a month ago. Restoring from my Sprite Backup got it back into shape quite nicely in short order.
I never did discover the cause.

I know, really freaked me out, thought £300 had just gone down the swanny!!!!.
Also to make things worse, although I did a full backup the other day, I cant find it anywhere on my pc!!!!!

XDA1 behaves same when the battery is absolutely empty - doesn't charge and doesn't react at all. But apart from XDA2s, XDA1s don't have backup battery...

Thanks for the reply Bob,
So it looks like you have to keep an eye on the charge then, cos if it completely discharges, then u think thats what might cause the problem??

The same here
I had this problem already several times. I must say until now I was not able to pinpoint the cause. With me it occures once a week and I can say I'm getting fed up with it. Once I had it completly charged and the next day the Qtek was completly shutdown. So only a Hard Reset could bring it back :-(
I think this may be related to a faulty battery, I ordered a new one to see if occures again but the battery is out of stock :-(
Does anyone have another idea what could cause this.

Try searching the forums for "hard reset". There is already some discussion about this.

Had the same problem 2 in 4 days. I was working on excel once, and the second time I went to make a call (can't remember what I was doing before).
Both times it took a hard reset,and when it re-started I checked the battery level - 32% the first time, and 48% the second.
The odd thing is that the screen wasn't completely blank whe it crashed.
The first time I had to return home to load Sprite to restore. Then I set Sprite to backup as .exe, which was a lifesaver for a job I was working on.
The second time I had more time to play with options, but even taking out the battery and doing a soft reset didn't sort it out.
BB

Hard reset after battery been removed?

I just received my S100 and have played with it for a few days.
But today I had some problems with my bluetooth connection which i could not turn off so I removed the battery from the back to reset it. After i put it back i was presented with the installation instuction like when i turned it on the first time. In settings > battery it says that both are 100% full so my backup battery should take over or am i incorrect? Is this a hardware failure or im doing something wrong? Im glad i alraedy synced it with outlook so i could restore most of my data which was on the device.
Hope somebody can help me here.
-nrg

i think the backup batt runs for only a few minutes... but as you say both are topped of at 100% can you replicate this problem? If not it may have been a one time thing.

Yes i could reproduce it 3 times. I only took out the battery for a minute or so and then put it back again. When I put the battery back and I check the power again in settings it still says 2x100%. If this is not normal behavior I think I will have to return it for exchange or repair.
-nrg

yes this is not normal. well goodluck hope you get a better unit

Thx!
I hope I get a new one although i highly doubt it....
-nrg

Same thing happend to me as well !!
I dropped my Qtek S100 on the floor and the main battery popped out. I inserted it again (it was out just for 30-40 seconds) and a hard reset occured!
Everything lost and still my backup battery was 100% charged.
Peter

maybe the drop had more to do with the hard reset than the battery popping off?

Hard Reset after removing battery for 10 secs
OMG.. This is happening to me too!.... has anyone found a solution for this?
im using 1.11WWE + Big Storage.

Can any brave mini users try removing their battery and reinserting it?.. just to check if you have the same problems.. i have searched the web and have found that many people are having this problem..
you might just want to check if you have this problem because you will never know when you might drop your mini and suddenly your data is lost!.. just like me.. argggg :evil:

I don't have this problem but my friend in HK does.

try to turn off the radio before removing the battery!
i don't now why but when i do that i havn't a hardreset!
try and let we know!!
hehe bye

jackleung said:
I don't have this problem but my friend in HK does.
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Click to collapse
Hi Jackleung.. Thanks for the info.. has your friend solved the problem? if so please let me know how he/she did it..
Thanks again

bubu said:
try to turn off the radio before removing the battery!
i don't now why but when i do that i havn't a hardreset!
try and let we know!!
hehe bye
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Click to collapse
I have tried this solution.. i turned on flight mode.. waited about 3 minutes.. remove the battery, turned back on and the mini still hard resets thank god for sprite backup tho..

No need to test this as this is standard behavior for all pocket pcs (well wm5.0 says it will solve this with persistent storage) if you remove the battery and the backup battery is drained (i think the backup lasts a few minutes only)... YOUR DEVICE WILL HARD RESET. Again this is the same with all Pocket PCs may it be Phone Ed or Regular PPC. Power Drain (Main/Backup Batt) = Hard Reset. So keep your device juiced up always, and please do regular backups.

@benny: you said: "if you remove the battery and the backup battery is drained (i think the backup lasts a few minutes only)... YOUR DEVICE WILL HARD RESET"
but in my and Nutdhanai's case, both main n backup baterry ARE 100%. and we just take out the battery for 10secs (just to try) !!! anybody else can give explanation for our problem?? could it be the backup battery dead???
i made little experience last night. i let the MAIN battery till ONE (1) %, but BACKUP STILL 100%. then i went sleep for about 8 hours. in the morning, i CAN NOT turn my mini at all... pressed power and nothing. then i plug it to my desktop via usb. and it come suddently, without any hard reset!! i immediately straight away check the battery status, its said : MAIN: 0% (charging) and BACKUP: 100% !!!! how coudl it charged my backup battery back to 100% in only 2 seconds after i plug the usb cable?? its very strange!
what will happen normally when the main battery going down till 0% ?? i should use the backup batt, right?? please help us (me n nutdhannai). .
thanks all!!!

hard resets
Hi Guys I went through a phase of hard resets when changing the battery. I found out it was because I hadn't fully moved the locking tab into place. I don't know if this would be the case with your machine. good luck!

@ chop:
no, had try this long time ago, still got hard reset.. unlucky, i think we dont have someone who actually work as XDA technician in this forum to confirm this kind of problem

Re: hard resets
Chop! said:
Hi Guys I went through a phase of hard resets when changing the battery. I found out it was because I hadn't fully moved the locking tab into place. I don't know if this would be the case with your machine. good luck!
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Click to collapse
Yep I tried this but my mini stlil hard resets.. :evil:

Hi guys!
I've no Magican, but an HTC Himalaia (QTEK2020). But i've got the same problem at my device, too.
Seemed to be an driver-bug?
I'm using Windows Mobile 2003 - ROM 1.72 - official edition (non "beta").
I know, that my problem is here in the false forum, but i want to give our these note, so that anybody could be found the solve in a softwaresoultion?
Sorry for my worst english!
Greetings from Germany,
Christopher

No more hard resets for me !
Hi guys,
FYI - my magician is an O2 Mini version.
When I had hard reset problems.. I was running QTEK 1.11 WWE and QTEK 1.12 WWE ROM, both which cause my magician to hard reset when I remove my battery.
Today I was going to send my magician to the service center so I decided to flash my magician with O2 ROM, I flashed my magician with O2 1.11 WWE ROM then I allow the ext rom to install all the applications that it was suppose to (I didnot soft reset to avoid ext rom installation)
Then i figured I should test whether the magician still hard resets or not... I took the battery out and then put it back in... turned it on.. expecting hard reset.. BUT NO!! my magician didNOT hard reset!!! OMG.. I am so happy..
so.. to summarise.. I am not too sure whether the QTEK ROMs are the cause for my magician hard reset or not.. because my girlfriends magician is also an O2 Mini and its running iMate or QTEK 1.11 WWE with Big Storage (definately not O2 ROM) and she doesnot get the hard reset problem.. BUT I can confirm that reflashing my O2 magician to O2 ROM solved my hard reset problem however, I cannot guarantee that this solution will work with other magicians but it might be worth a try..
So anyone having hard reset problems when battery is removed should try flashing their magician to the ROMs provided by your Make.. ie.. iMate Jam should flash with iMate ROM, O2 Mini should flash with O2 ROMs etc...ALSO you should let the extended rom install what ever applications it needs ok.
Let us know how you get on..
I will now try to upgrade my O2 Mini to JAM 1.12 WWE ROM and MKS Big Storage and see whether I will get hard reset again.

Where is the backup battery located in the Magician?

Hi,
I have a problem - when I remove the main battery out of the mini (battery out for 5 seconds), it hard resets... this happens everytime i take the main battery out. Backup battery is 100% charged too
To test if the backup battery is working..
I have tried leaving the main battery out for 30 mins. When I put the main battery back in, I checked the backup battery if it has been drained or not...it stays at 100% still! hmmm.. Im guessing there are some kind of hardware problem..
also, this did not happen when i first got my mini.. however, I have dropped it a few times since i first got it.
I have tried reflashing with O2 1.11 ROM but still the mini hard resets
I would like to try taking the backup battery out hoping that it might reset something in the hardware... soo... can anyone please point me to where the backup battery is located and whether it can be removed? or anyother solutions that might work..other than taking to service centers (service in thailand sucks big time)
Thanks a lot
NR

Hard reset still occur after remove/reinstall backup battery
Ok I have found where the backup battery is in the magician.
THe backup battery is located just under the speaker (for the speaker phone)
It can be removed by wedging out the cap which holds the backup battery down.
Backup battery model - VARTA V18HRT
However, I removed the backup battery, then reassembled the magician.. the OS reported that there are no backup battery - correct.. after reinstalling the backup battery and reassembled, i still get hard resets.. hmm..
I must have hardware problem on my phone.. :evil: argg..

so, have you contacted the service center and tell them about this problem? are they said that this is 100% hardware problem??
thx alot...

erwinsie said:
so, have you contacted the service center and tell them about this problem? are they said that this is 100% hardware problem??
thx alot...
Click to expand...
Click to collapse
Nope I havnt contacted the service center yet.. but will let you know if there are any progress on my side.

i think we have to. i already sent email to them, but monday will try to call them. will tell you too what they said about this. it seems like nto many ppl have this problems so not many member can give us real solution im afraid this is hardware problem

Battery at 0% / howto do full backup? (HELP!!!)

Something rather scary happened to me yesterday. I have the original car charger for my K-JAM and have been using it frquently (for TomTom mostly). Yesterday it blew its fuse, and I replaced the fuse and plugged in my wizard, which then promtly reset. Once I got it back up, it claimed my battery was empty, and even after a full night's charge it still claims my battery is at 0%.
I assumed I'd zapped the battery and got myself a new one. However, to my surprise, once I started it up again with a new battery (after having charged it - the orange led was blinking and it looked like it was recharging) it still reports 0% charge on main battery - both from the internal battery meter and my Resco Today plugin (the backup battery seems fine though)
Resets have not solved my problem, and now I'm considering a hard reset as a last ditch effort. The repair time for the K-JAM in Norway now is over one month (!!!) and I need it for a long drive through Europe in two weeks, and cannot wait for a month to get it fixed. For some, a hard reset is not all that dramatic, but I've spent a LOT of time tweaking my wizard into what it is today, and I'd very, very much like to keep everything. So, to my two questions:
1: Is there any possibility that something is funny in software than can be fixed here?
2: If I have to hard reset, can anyone point me to software or a thread that describes how to preserve all setting, registry tweaks, windows startup/start menu, settings etc. through a hard reset? (i.e. what to back up and how to do it in practice? I've used SPB Backup before, but there has been warnings that it will not work as a restore after a hard reset, can anyone confirm this?
I'm a little desperate here guys, so any help would be greatly appreciated!

One more thing: when the Wizard is in the charger, it does recognize the fact that it is being charged (and thus does not turn itself off), but at the very instant I pull the plug, it dies. Another strange thing is that the little battery icon at the top of the screen indicates a full battery, but if I click it and get to Windows' poer settings screen, it claims the battery is empty.
Does the battery meter read some registry values I can manipulate?

olesk said:
Something rather scary happened to me yesterday. I have the original car charger for my K-JAM and have been using it frquently (for TomTom mostly). Yesterday it blew its fuse, and I replaced the fuse and plugged in my wizard, which then promtly reset. Once I got it back up, it claimed my battery was empty, and even after a full night's charge it still claims my battery is at 0%.
I assumed I'd zapped the battery and got myself a new one. However, to my surprise, once I started it up again with a new battery (after having charged it - the orange led was blinking and it looked like it was recharging) it still reports 0% charge on main battery - both from the internal battery meter and my Resco Today plugin (the backup battery seems fine though)
Resets have not solved my problem, and now I'm considering a hard reset as a last ditch effort. The repair time for the K-JAM in Norway now is over one month (!!!) and I need it for a long drive through Europe in two weeks, and cannot wait for a month to get it fixed. For some, a hard reset is not all that dramatic, but I've spent a LOT of time tweaking my wizard into what it is today, and I'd very, very much like to keep everything. So, to my two questions:
1: Is there any possibility that something is funny in software than can be fixed here?
2: If I have to hard reset, can anyone point me to software or a thread that describes how to preserve all setting, registry tweaks, windows startup/start menu, settings etc. through a hard reset? (i.e. what to back up and how to do it in practice? I've used SPB Backup before, but there has been warnings that it will not work as a restore after a hard reset, can anyone confirm this?
I'm a little desperate here guys, so any help would be greatly appreciated!
Click to expand...
Click to collapse
1. I do not know what can be done with for software for this, but probably your battery has to be calibrated.
2. Sprite backup can do all that. When you run Sprite backup, the default settings for the "backup" button is enough to do retain all your tweaks, data and applications. unfortunately, they stopped shipping trial versions. So you cannot "try before you buy".

Second that, buy Sprite back up program. It is really a good program that is now supporting the upgrading of ROM's which is something that can make your life SO much easier!

Usually if a fuse blows it's not for nothing. It might have fried the charging circuitry in the Wizard by the way...

kilrah said:
Usually if a fuse blows it's not for nothing. It might have fried the charging circuitry in the Wizard by the way...
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Click to collapse
I'm afraid you're probably right on the spot there. I've tried a charging both my batteries, and neither of them seem to get charged, even after a hard reset, so I have now admitted defeat and scheduled a repair, which means no GPS navigation through Europe this summer
I did manage to make a full backup with SPB Backup, but since the device won't stay on long enough for me to restore now, I'll have to wait and see if it works. I'm not doing a upgrade, so it might work flawlessly - only time will tell.
Thanks for the fedback though, it's much appreciated!

Olesk. Were you successful with restore using Spb-Backup? I use Spb-Backup buy had not heard the rumour that it might not restore after a hard re-set. I would be pleased to know how yours worked. Thanks.

synfuel said:
Olesk. Were you successful with restore using Spb-Backup? I use Spb-Backup buy had not heard the rumour that it might not restore after a hard re-set. I would be pleased to know how yours worked. Thanks.
Click to expand...
Click to collapse
I haven't tried yet, as it decides to die from loss of battery power in the process. No idea why it suddenly decides to do this, and I'm not convinced it's SPB's fault, so I'll try again once the Wizard is back from the repair shop. I'll post the results hare and send you a private message as well once I try it, but it might take weeks in the worst case though.

the exec blackout issue pls post here to solve

As there are various threads about this issue i have just read 6 threads relating to this issue.
its seems odd that everyone's batt or rom problem occurs to so many people at once,
but im just perplexed how everyone can get this at about the same time july aug,how can we all get the same prob at the same time on diff networks,with diff aged devices
I did a hard reset and the problems came after that,but with rom i used before with no probs
other people have renewed there battery and still have the issue so i dont think that its a battery issue
so can it either be a virus or a programme glich?,
so is it poss a site can have an hidden virus that hit exec's,as i dont file share or add any recent new prgs or softwares
i didnt go on this site or the ftp with my exec,so i dont think its anything picked up off the net
can people please post up what they did with there exec previous to the failure
to solve this lets narrow down things by giving input to find a common casue
please reply>
date aprrox this occured:
did you swop ROM?
Did issue come following a hard reset?
have you renewed the battery?
if yes did it resolve the issue?
how old is your exec?
do you have anti virus on your pda?
have you let the battery die then done a full 24hrs recharge?

did you swop ROM?no last update was the tmob update months ago but that had ran fine before and had few hard resetts ince then with no issues
Did issue come following a hard reset?yes fine before did a hard reset nothing else done no progs added
have you renewed the battery?nope
if yes did it resolve the issue? n/a
how old is your exec? err about 7month old poss
do you have anti virus on your pda?nope
have you let the battery die then done a full 24hrs recharge? yes still a prob
i have put my SD card into the pc and back to pda so maybe that has tranfered a virus to device
has anyone else found any other clues to this puzzle please

I have three batteries. Two original sized 1620mAH batteries and one 3200mAH extended battery. The only battery that blacks out on me around 30-35% is the original 1620mAH battery that shipped with the unit. Which leads me to believe, it's a battery problem. The other two batteries will live to 4-5%. The extended battery takes quite an abuse (Heavy usage) to drain down that far.

did you find that the standard battery was ok for a while then just went iffy?
if so after what duration ty

jaceuk said:
did you find that the standard battery was ok for a while then just went iffy?
if so after what duration ty
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Click to collapse
Yep. 5-6 months. I'll have to see how long these Ebay batteries last before they do the same thing :wink:

hmm maybe short life span thank you for your input mate
>>update>>
reg clean with device plugged into the mains (forgot name of prog i used)
just removed battery wiped with alcohol wipe,same to the batt terminal in the unit
cleaned usb port as best as poss and end of the charger
hard reset>then instant soft reset
charged for 4 hours
soft reset and all seems well im unsure if it will last,ill post over next few days if this has worked in my case but so far so good