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Hello everyone,
I want to share with you my worse-than-a-nightmare experience regarding the HTC support.
My current ticket number is 10USD420004057 in case someone from HTC actually bothers to read this.
I bought my Nexus One the day it was launched, making great efforts to ship it from the US to my country. Then it accumulated a lot of dust under screen and I have decided to let HTC take care of this problem under warranty. I have arranged a phone swap and they sent me a replacement phone. The replacement was basically in "ran by a truck" condition: scratches everywhere, the rear cover would not fit properly ! I have then decided to send the replacement back and send my own phone for repair.
After they finally repaired my phone (about one month later !) they sent it to a wrong address. It was lost. But this is not all ! My previously opened support tickets were changed from my name to another name and there was basically no evidence that I sent my phone to them ! Luckily I had the email notifications from those tickets and also the Google Checkout invoice and I sent them to HTC. Then they said they figured out the problem and they would send a replacement phone over to me. To get to this point, I called every 2-3 days for about a month !
Since then, I keep calling every 2-3 days and also sending emails to them after each call. Every time I call they say "there are no updates". This is happening for over a month !
So my phone is forever lost at HTC and they don't want to send me my phone or another phone back. From the 10 months since I had my Nexus One, it has spent 3 months at HTC before finally being lost.
So I have spent $530 + tax + shipping only to have HTC withold my phone forever.
Right now I am saving money for a Samsung Nexus S but I will still keep calling them every 2-3 days until maybe someone from HTC solves the problem.
This was my nighmare with HTC. My advice to you is DO NOT buy HTC phones ever ! If you ever have a problem with your phone, you're screwed.
PS: when I traveled to the US last year, a friend of mine entered an Apple store with his defective capacitive touchscreen on his first-generation iPhone. They gave him a new iPhone on the spot, in 10 minutes.
Sorry to hear about you're situation mate, sadly things like that can happen. Luckily i've had good experiences, sometimes mentioning legal action can motivate people to send equipment via special delivery
My work gave me a galaxy s which I am loving, shame its got no flash but im looking forward to the nexus s
Sent from my EVO using XDA App
I would contact my credit card issuer, personally.
oh man,this is phucked
that's a horrible situation, but it's believable. I've also heard about the replacement service with Apple. How awesome would that be?!?
On a different note, I'm going to laugh if they release a phone with 2.3 on it, before pushing an OTA to the Nexus One. hahaha
Happened to me, and possibly many other users. Their warehouse is so incompetent that it is not even surprising to hear something like this.
The way I got my phone back: talk to the floor supervisor immediately after the phone call is connected. Then threaten him/her that I'm writing to the newspaper/local stations.
After maybe a month or two, you should have someone contacting you. It took me 5 weeks of doing that, every day.
Contact your credit card company and initiate a chargeback for non delivery. Explain the details of the situation and be sure to explain the length of time its been, and the constant promises of rectification; and specificlly that they have never called you back to let you know whats happening.
If they agree the chargeback, then put a list of the events that have happened, and the people you've spoken to and email a copy with a complaint to the CEO of HTC, and whoever used to be responsible at google for the sale of nexus's just for good measure
comments like 'ill never buy a HTC again' arent that effective in complaint letters, use commnets like 'I appreciate in a large organisation errors can occur and are not always spotted, but i am astonished that once it was brought to your attention your company was incapable of dealing with the situation.'. You can also mention writing to the local press, and wether they would like to be quoted on a response.
Humiliation usually works
You never know your chargeback might go through and they might send u a nexus as a good will gesture.
OP- "After they finally repaired my phone (about one month later !) they sent it to a wrong address. It was lost"
That could easily have been the FedEx delivery man's fault instead of HTC. You need to get a FedEx tracking # from HTC and see the address on it to find out if HTC messed up writing the address or if the FedEx driver messed up delivering it.
I used to work at FedEx and knew of a courier that, eventually, got fired because he knew which boxes were iPhones, not deliver them, but say he did in the computer system, and sell them on craigslist.
does this apply for swap replacements? I went with the swap method, where they place a hold on my credit card. i really need the phone asap. What do you guys think, could they screw me up over? say they never received the package when i send it or what not? i would hate to have a wasted 530 on my credit card statement..
i just realized, if you do the swap method, what happens when they receive your phone they decide its not covered under warranty. do they ask for you to mail back their phone or do they say "eff u. u got a new phone, we're gonna keep your old one and charge you that 530 and tax"
i really hope its not the latter. if its out of the warranty, i rather them ask me to send the phone back and get my messed up one back.
im also getting a warranty swap. phones having some trouble reading a sim.
i've been googling and alot of people seem to have some issues with warranty replacement. some say the phones they receive are in worse condition than their old ones. that its has scratches all over the place. this def does not make me feel good. worse cause the cs lady assured me i wont be able to tell the difference between a new phone. lets hope thats true..
HTC Support was great for me!
I sent my nexus one in last thursday to have the power button repaired, they got it the next day and sent me an email that it was being repaired. This Tuesday I checked the repair site and it said it was repaired, I received it the same day, 5 DAYS, Awesome, I thought. Seems they replaced everything except the mother/logic board. My old screen let dust in between screens, had several dings in casing and digitizer was loose. It came back perfect in less than a week, hope you case turns out ok. I have only good things to say about them so far. And all this was at no cost on a phone i bought used.
I had horrible htc experience myself. They also lost my return phone, after 100 phone calls and few weeks later they found it. bunch of idiots over there.
did they apologize and try to make it up to you?
did you do a swap or a repair? i dont understand how a multimillion dollar corporation would be this disorganized..
Just another reason to avoid HTC for the time being. Sorry for your troubles. I hope they send you your N1 back or what you paid for it.
My phone kept rebooting every few seconds so I sent it in. They sent it back and it had the same problem. So I sent it in again. They sent it back a second time with the same problem. I called support again and they asked if I wanted to send it in again to see if they can fix it. I opted for a swap and got a different phone.
Im sorry ur having troubles at htc that does suck but ur glad the next nexus is made by samsung? Not tryin to be a **** but wtf are u smokin? That phone looks like a shiney turd an samsung phones are cheap pieces of ****. Im sorry but samsung doesnt deserve to use the nexus name that belongs to HTC who makes the best phones whether u like them or not.
worker1 said:
My phone kept rebooting every few seconds so I sent it in. They sent it back and it had the same problem. So I sent it in again. They sent it back a second time with the same problem. I called support again and they asked if I wanted to send it in again to see if they can fix it. I opted for a swap and got a different phone.
Click to expand...
Click to collapse
This is what I am worried about. I opted to not have a swap sent to me on the off-chance that HTC pulls a "your bootloader is unlocked so we are keeping your 530 bucks" or a sneaky "this is not covered by warranty" trick.
If my phone comes back and still reboots randomly, I am going to call back, opt for a swap and assume that since the first time it was covered by warranty, it should be covered again for the exact same problem (hoping logic is not lost on HTC).
I wish they sent a shipping number when the phone was done. It has been sitting as "repaired" for a couple days now.
I called HTC and told them my phone was randomly rebooting. They sent me an email while on the call with a prepaid fedex label and gave me my ticket number. I mailed it out the next day using the printed prepaid label. I got an email next day that they received my phone. 3 days later I got an email saying the phone was repairs under warranty at no cost and was shipped back. 2 days later the phone was in my hands no issue. Took about 5 days or so but 2 of those were non business days. So I have to say, no arguments about HTC at all here
All is well here...got it today. Relocked bootloader too.
Sent from my Nexus One using XDA App
Hi All,
I am in a little trouble here. I ordered 3 Nexus 4s at the start of this year. 2 of which work like charm, however, one had issues since day 1. The camera NEVER worked. It always gave error "CANNOT CONNECT TO CAMERA". The signals kept loosing all the time, literally all the time.Phone restarted too too much. Then came android 4.3. I updated the android version and since then, the phone went off off itself and never turned back on. It is stuck at the X sign while starting/restarting. The battery however if full.
Now yesterday I called, Google helpline. I told him 2 issues with the phone.
1) Camera never works
2) It loses signals all the time.
I told the guy i have factory reset the phone quite a lot of times but nothing fruitful happend. Then this guy asked me to follow certain steps to get my phone to factory reset. I tried but nothing worked. He said unless and until you dont factory reset it, I can process your request for warranty. Then he also mentioned something like, if its software bug, we will handle it and if its a hardware bug, you will have to send to LG.
Long story short, I wanna know:
A) Does Google only handle SOFTWARE problems under warranty? Not the HARDWARE ones???
B) If Google processes my warranty and sends me a new device, what do they see in the defected unit when they get it from the customer? Or they just release the amount they held from customer's account, once faulty device is received, without even checking the device?
c) The silver rim in the phone has peeled off slightly from two edges. Does it mean they won't return the amount which they will hold before sending me the replacement device? As I did not mention about it on phone because I didn't consider it a problem and was ok with it.
d) Lastly, when I receive the new device, do I need to send the faulty one in the same box in which I received the new device? Or like, how do I ship them the faulty unit?
My phone is COMPLETELY stock and NEVER rooted.
rev_11, bought in March 2013
No one?
I've sent in my Nexus 4 for cracked screen repair. This is what I learned.
A. Google will fix any hardware problem, so long as they don't believe you caused it.
B. Upon receipt of your defective phone they inspect it to find out two things.
1. What's the damage/how can it be fixed/how much it will cost
2. What/who might have caused it, to determine who will foot the bill
C. Cosmetic damage is not a problem -- it happens. They repair your phone and usually don't send you a refurbished unit.
D. You ship your device to them for repair, initially.
Can a brother get some thanks?
og1502 said:
I've sent in my Nexus 4 for cracked screen repair. This is what I learned.
A. Google will fix any hardware problem, so long as they don't believe you caused it.
B. Upon receipt of your defective phone they inspect it to find out two things.
1. What's the damage/how can it be fixed/how much it will cost
2. What/who might have caused it, to determine who will foot the bill
C. Cosmetic damage is not a problem -- it happens. They repair your phone and usually don't send you a refurbished unit.
D. You ship your device to them for repair, initially.
Click to expand...
Click to collapse
I ship them my device for repair? But they will already send a new device, so what will I do once they are done repairing my device? As in will they send it back and return me my old device once it's repaired?
Moreover, what I have learnt from posts on this forum about RMA, Google care less and they release the amount once they receive the faulty unit. People got their amount released even after sending Google rooted devices :/
Can a brother get some thanks?
Click to expand...
Click to collapse
Gave u 1 .. And your first one
I contacted LG for warranty service, not Google. I told them my phone was bust, they told me to send it in for it to be evaluated. I did, they did, and they got back to me with an estimate because I had broken it. I gave them the go ahead to fix it and my credit card number over the phone to pay for the repairs and within a week I had the same phone I sent them, fixed.
filthykid said:
I ship them my device for repair? But they will already send a new device, so what will I do once they are done repairing my device? As in will they send it back and return me my old device once it's repaired?
Moreover, what I have learnt from posts on this forum about RMA, Google care less and they release the amount once they receive the faulty unit. People got their amount released even after sending Google rooted devices :/
Gave u 1 .. And your first one
Click to expand...
Click to collapse
ad far i know,you send the device, if they see its their fault, they send a new device and everything finishes here.
What happens to the broken device? idk, maybe they fix and re sell or just throw in the trash, who knows?
Lol ok. But i think that's not how it works. What i have learned from their support page is that they hold your amount and send you the new device. Then u send then the faulty device and they release your amount. Case closes
Sent from my Nexus 4 using xda premium
I can confirm that Samsung are exchanging batteries with this problem here in the UK.
I replaced mine yesterday. I made the initial call last week and was given two options, send the phone and battery back or make a visit to my local Samsung repair centre (Birmingham) . I chose the second option and my battery was swapped with no fuss after about 30 minutes waiting.
Bit of advice though, UNROOT your phone!! The customer immediately before me had brought his sons phone in for a battery swap and was attended by the more `technical` of the two people working the desk, who informed the chap that the phone was rooted and they would have to replace the mainboard at a cost of £187!! Not knowing any better and unable to contact his son he agreed. As you can imagine, I quickly unrooted my phone there and then, but as it turns out I was seen by the other person.
This doesn't sound right. Root and new board etc...
The battery issue is a very old one now and is very well known and has had much coverage on Xda.
Why the Samsung center needs to see the working phone before is beyond my comprehension. (Considering it is a global issue)
When I changed my battery, I took it out while waiting in the queue @ Samsung store (2 others in front changing over too) no one had their phone checked.
My turn, I told the girl why I was there she said "yes yes no problem" she took the battery off me, went out the back, gave me new battery and made sure I could turn on my phone before saying thank you have a nice day. ..
Sent from my GT-I9505 using xda app-developers app
My visit was pretty much the same, I took my battery out after unrooting just incase, and as it happened the battery was swapped no questions asked.
The reason I have posted this is because, although the problem widely known, I hadn't found mention of anyone in the UK successfully swapping their battery, so I thought a heads up may help.
Hey folks, after the glass over my S7A camera mysteriously broke within the first month I came to find out that this is a fairly common occurrence for this phone and many owners have had the same problem. Both AT$T and Samsung refused to fix what appears to be a manufacturing defect. I have been in touch with a law firm that is preparing a class-action lawsuit on behalf of S7 and S7A owners whose back glass has shattered through no fault of their own and either paid to have it repaired or been refused repair by Samsung. You can contact attorney Joel Garrido at:
[email protected]
You can also go to their website and fill out the info form online.
http://www.krcomplexlit.com/currentcases/samsung-galaxy-s7-shattering-camera-lens-covering/
There are way too many of us with this problem for it to be simple owner error.
Update: after I posted this here, in several other phone forums and on Samsung's own forum I got a call from someone at Samsung. They wanted me to send the phone in for a free repair and a pre-paid mailer showed up the following day. I doubt they will do this for everyone affected, so you may still want to contact the lawyer anyway. Should have it back by Monday. Will report back.
result !
miniminus said:
result !
Click to expand...
Click to collapse
No joy! I got an e-mail from Samsung on Monday saying the part to fix it was not in stock and that it had to be ordered. No idea when it would arrive or how much longer they would have my phone. Ridiculous. Why have me send it in knowing what needed to be fixed and not having the part on hand? I will never buy another Samsung product again. Most horrible customer service I have ever seen.:crying:
So they have your phone and still not fixed? Btw the s7a doesn't have a back glass... so it saying heaps of s7a have broken there front glass?
Miami_Son said:
No joy! I got an e-mail from Samsung on Monday saying the part to fix it was not in stock and that it had to be ordered. No idea when it would arrive or how much longer they would have my phone. Ridiculous. Why have me send it in knowing what needed to be fixed and not having the part on hand? I will never buy another Samsung product again. Most horrible customer service I have ever seen.:crying:
Click to expand...
Click to collapse
If you grow impatient waiting, it is an easy fix to do yourself. I did it on my AT&T S7 the other day. Bought the part off eBay, they have all OEM carrier variations. http://www.ebay.com/itm/252605291755
Then followed this guide here: https://youtu.be/du1OYeEIX_E The camera glass is optional but only costs $5 for OEM replacement.
Whole thing cost me $17 (I already had the tools), and now looks factory. I understand that's not the reason for your post, but if you get tired of waiting for Samsung it's an option. Good luck with the lawsuit!
Sent from my SAMSUNG-SM-G930A using Tapatalk
S7 Active does indeed have a glass over the camera lens.
As for fixing it yourself, that would not maintain the factory water-resistance.
Got an e-mail on Friday. My phone should be back on Tuesday. We'll see.
Finally got my phone back last Friday, more than 2 weeks since I sent it in. After assuring me they did not need to access the phone (I locked it) they sent it back completely wiped clean. Had to go through the very tedious and time-consuming process of reinstalling all my apps and settings, but lost some things I can never get back. Good thing I have my contacts and emails synced through MS Exchange. Paid apps are a pain to reinstall, though. This made me notice a failing of Google's supposed backup/restore service. It tells you that any app that is backed up will have its data/settings restored upon reinstallation of that app. I have never seen this work. Ever.
In any case, they not only fixed the back glass, but replaced the digitizer screen, as well. Not sure why since there was no issue with it, but they discarded my tempered glass screen protector in the process. At least they didn't send me a refurbished phone (checked the IMEI). Hopefully, the replacement glass will not suffer the same mysterious failure.
The phone immediately updated to Nougat. Among the many changes noticed is that I can no longer use any of the custom wallpapers I had. I install them, but cannot find them when I try to change wallpapers. The Samsung "Themes" appears to be all I can choose from.
sorry, but it states very clearly, in the email you would of got, that it will most likely be wiped, and to make sure EVERYTHING is backed before sending in,
how else will they make sure all is fixed, and put back together.... plus just makes sense ! as its possible it could of gotton lost or damaged along the way too !
the best app to back everything up, is SmartSwitch... will back up apps, screen layout, test msgs everything .. and can be exported to memory card etc too ..
is good everythings been fixed properly, gives me hope when i send mine in ... just be glad you got a free server (postage wise) ive gotta pay for mine to the US and back....
and yes Nougat is alot different, and uses a different set of themes/icons, which are not backwards compatible...
mainly cause alot has changed, but its definitely for the better in the long run much smoother, with some how even better battery life again !!
miniminus said:
sorry, but it states very clearly, in the email you would of got, that it will most likely be wiped, and to make sure EVERYTHING is backed before sending in,
Click to expand...
Click to collapse
That informative e-mail you speak of came 2 days after the pre-paid mailer and 1 day after the postman picked up my phone. The 2 people I spoke with directly by phone assured me that they had no reason to wipe the phone since it was just a hardware repair. They obviously have people either lying or completely inept working the phones.
2 people AT Samsung said that ! think there must of been some kinda communication failure there ! ... and also odd you didnt get postage and handling info with postage label to !
of course they gonna want to test it etc ! "completely inept working the phone" is a bit strong dont ya think! .. they completely fixed your phone! ....
and even still, didnt you want to backup up the phone, just by the mere fact that it was out of your control, so thus at a MUCH higher risk of loss, breakage, or theft ? ..
or just a good point to make a backup anyhow !
anyhows... good phones all sorted now .. !
I had the phone locked. Good to know that didn't stop them.
Hi everybody, i need help about replace the motherboard of my galaxy note 4. I will do it because i think that the eMMC of my device is completely messed, i've tried everything in modding but nothing help, the device it's barely usable, it keep rebooting and it lag, only if i use the app to keep the cpu awake it's usable. Plus it doesn't read the sim card anymore. All started when one day, totaly random, it do a factory reset by itself and i lost EVERYTHING in the phone. So i see that on aliexpress they sell motherboard for my n910f, if i buy and replace the one i have now, it should all work without any problem? thanks for any advice
ps: sorry for my bad english, i'm italian
Have you tried this:
https://forum.xda-developers.com/showthread.php?t=3488114
Sent from my SM-N910G using Tapatalk
I can confirm that once you get the eMMC read failure messages there isn't any coming back from it unless you either A) Replace the eMMC itself or B) Replace the Motherboard. Since trying to micro-solder an eMMC chip would be way to difficult for most people out there (myself included, I cant solder for s***) the motherboard replacement would be the way to go.
I did try all the "fixes" here on XDA I could find, but none worked. Flashing the full recovery software in Odin took AGES (15 + minutes, it never took me that long, plus then 20 minutes to even boot)
Finding the part is one thing, installing it is another. I have never tried replacing a phone motherboard but my main concern would be if the board is unlocked, or atleast knowing the carrier it was locked to in order to get a valid unlock code somewhere online.
I was told by a few repair shops locally that its totally possible to replace the motherboard but there was a risk the screen would also break (So a replacement may be needed there as well). Honestly it might have been that they just didn't have very good luck with taking these Note 4's apart without damage or they just were inexperienced. But in the end for me when my first Note 4 hit the eMMC error, I sold it for parts (sPen, Screen, battery ect) and bought another Note 4 second hand
Theres a ton a speculation about this chip issue, be it heat killing them, consistant flashing or just a bad batch of chips used and now failing over time.
cash2387 said:
I can confirm that once you get the eMMC read failure messages there isn't any coming back from it unless you either A) Replace the eMMC itself or B) Replace the Motherboard. Since trying to micro-solder an eMMC chip would be way to difficult for most people out there (myself included, I cant solder for s***) the motherboard replacement would be the way to go.
I did try all the "fixes" here on XDA I could find, but none worked. Flashing the full recovery software in Odin took AGES (15 + minutes, it never took me that long, plus then 20 minutes to even boot)
Finding the part is one thing, installing it is another. I have never tried replacing a phone motherboard but my main concern would be if the board is unlocked, or atleast knowing the carrier it was locked to in order to get a valid unlock code somewhere online.
I was told by a few repair shops locally that its totally possible to replace the motherboard but there was a risk the screen would also break (So a replacement may be needed there as well). Honestly it might have been that they just didn't have very good luck with taking these Note 4's apart without damage or they just were inexperienced. But in the end for me when my first Note 4 hit the eMMC error, I sold it for parts (sPen, Screen, battery ect) and bought another Note 4 second hand
Theres a ton a speculation about this chip issue, be it heat killing them, consistant flashing or just a bad batch of chips used and now failing over time.
Click to expand...
Click to collapse
thanks for the reply! ok so, i must have to buy the motherboard. I've find one interesting on aliexpress, 55$ and full unlocked (at least they said that), replace it isn't very hard cause you don't have to take the screen off, just the rear parts of the phone (i've already did it when i change the headphone jack), so Tomorrow i order it and when it arrive i will tell you if it works i hope so at least
trasposone said:
thanks for the reply! ok so, i must have to buy the motherboard. I've find one interesting on aliexpress, 55$ and full unlocked (at least they said that), replace it isn't very hard cause you don't have to take the screen off, just the rear parts of the phone (i've already did it when i change the headphone jack), so Tomorrow i order it and when it arrive i will tell you if it works i hope so at least
Click to expand...
Click to collapse
Best of luck with it and hopefully the swap goes well. I probably could have tried finding parts but the 910W8 model is different I guess.
I have replaced a mainboard with one from aliexpress, which generally worked fine, but for done reason my gps didn't work. Not sure if that was a problem with the board or just some connector not during properly?
Regarding the emmc error, I've actually managed to revive the old board after it had been sorry of bricked by the previous owner in a failed flashing attempt by putting it in the fridge while flashing the firmware with Odin (on xda someone suggested this, they actually say to put it in the freezer for a while, but I don't have a freezer and putting it in the fridge and taking it out for flashing want enough). It still has the error, but seemed to run relatively ok with a wakelock app preventing the CPU from falling asleep.
Though I get your idea, it feels safer to have a fully working mainboard.
The only problem buying a motherboard is from other sources other than Samsung you not sure if the MBA are brand new. I would say go to Samsung and pay for a new MBA and they will write your original serial number and IMEI to the new MB and you get a warranty..
Just replaced a mainboard...
Bought more than a year ago a faulty Note 4 thinking it was one with a faulty screen as the blue LED and vibrator would come on while pushing the start button and the phone was recognized by my PC. Turned out to be a faulty MB and while trying to replace the MB I damaged the screen.
So I ended putting all on the shelf. Meanwhile bought a note4 for my wife and figured that the spare MB could serve her phone in case it would go bad...Then recently stumbled upon a faulty note 4 where the owner claimed it was one with a faulty MB. The asking price was ok so I ended up buying it and fitting the spare MB. I was lucky in a way that the previous owner already swapped the display so it came apart very easy. I did put all in place using the OEM tape ordered specially for the Note 4. It is a fact that this MB is manufactured in Feb 2015 so it could be well that in the near future it fails although when checking the chip with the app it tells me I have a sane ship...
trasposone said:
Hi everybody, i need help about replace the motherboard of my galaxy note 4. I will do it because i think that the eMMC of my device is completely messed, i've tried everything in modding but nothing help, the device it's barely usable, it keep rebooting and it lag, only if i use the app to keep the cpu awake it's usable. Plus it doesn't read the sim card anymore. All started when one day, totaly random, it do a factory reset by itself and i lost EVERYTHING in the phone. So i see that on aliexpress they sell motherboard for my n910f, if i buy and replace the one i have now, it should all work without any problem? thanks for any advice
ps: sorry for my bad english, i'm italian
Click to expand...
Click to collapse
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Dwillian said:
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
Click to expand...
Click to collapse
Thanks for the info will try it, my note 4 will not even
finish booting anymore. It is alteady out of warranty hope they don't mind it is rooted.
There are plenty of video's on you tube on how to. Look at them, look at different video's to get as much info as needed. Don't mess around with you screen, just replace the mainboard and you will be ok! Mine still goes very strong, its GPS is working very well even indoors. I owed a few Note 4's and this is the first one where the GPS is usable. Putting both note's side by side...well one GPS gets a fix and the other one.......well is useless! Did the same with a Note 2 where I replaced a faulty mainboard and this thing has the fastest GPS I ever seen. This Note was due to be sold but I have decided to hang on to it a bit longer...
Hi I am Samsung Note 4 user I have a problem since yesterday it is not registering on 4G or Lte Network only 2G is working. I tried lot but could not fix this problem. I changed the setting LTE/WCDMA but still it is not registering. Can and body helps me to resolve this issue. even I format my phone also by the problem could not rectified. I visited Samsung Center they are saying there is problem in motherboard. for replacement it costs 280$ in India which is very huge.
Dwillian said:
You should search for videos on replacing the MB in the Note 4; it seems to be fairly involved and you run the risk of causing additional damage to your phone.
Samsung in the US is replacing MBs for about $50 to $150. I got mine replaced (plus a bunch of other repairs) for $70 (which is about the same cost of a MB through AliExpress). Samsung paid the postage for me send my phone to Samsung Service in Plano, TX, they then diagnosed the problems and said they would fix it for $70 or they would return the phone without repairing it at no charge. My phone was over two years old and out of warranty. I had them repair the phone and it was returned in like new condition and it is still working great. The entire process took about 10 days.
You may want to contact Samsung Customer Service directly (in the US call 1-800-SAMSUNG) and see if they are willing to look at your phone and hopefully make any needed repairs.
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$50 to $150 is a pretty big range considering whatever caused these issues is originally still on Samsung itself for cheaping out. I thought about going the AliExpress route but I've never bought from there before and their site isn't the easiest to navigate...seems every seller with reviews is selling used boards (questionable lifespan?) and the ones with no reviews appear to have brand new ones, but are these brand new with the same old issue, so we're buying boards with borrowed time or is there a chance they're ones that won't have this issue. One could only hope that the new ones via AliExpress AND the ones being installed through Samsung have been revised to not have this issue, but we may never know until it takes a dump in another 3-4 years like the original phones appear to last.
I bought my phone used via Craigslist, so I hope that isn't their justification for additional gouging.
Hi all,
Looks like this guy on YouTube was experiencing the EXACT same issue that we're all experiencing (random restarts, boot loops, bricked phone, etc.) as a result of motherboard. I'm thinking about ordering one of the N910T motherboards off Aliexpress and hope for the best. I can't even restart my phone anymore...and I know my phone batteries are fully charged.
Seems like it works...I'm just nervous about taking it apart!
Regards,
Jeff
HI
i had troubles with my Note 4 lately, blocking and restarting randomly,
baked the motherboard in an oven and it worked great again but only for a 1 whole day then it only shows blue notification light when trying to turn on,
tried the baking today again at a bit higher temperature 200c for 10 min,
and it is completely dead now,
i am looking to buy another 910F board but reading the feedback on aliexpress seems like they are all baked, people are not satisfied, it works for a very short time,
dont know what to do,
can i put some other version like 9100 dual, some other that has better chips(not heating so much) exynos instead snapdragon or something like that?